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Hi, I’m Erica Concepcion, an Operations Manager and Business Systems specialist with 10+ years of experience helping service-based businesses, property managers, and startups streamline operations, organize finances, and implement systems that support growth. I help businesses move from chaotic workflows and disconnected processes to organized, scalable operations that improve efficiency, transparency, and profitability. My background spans property management, legal operations, and service-based companies, where I’ve led teams, implemented operational systems, and managed financial workflows for multi-property portfolios and growing businesses. As the Founder of Savvy Pro Solutions, I partner with entrepreneurs and management teams to simplify complex operations through process design, automation, financial organization, and strategic operational support. What I Can Help With Operations & Systems ✔ Business operations management ✔ Process improvement & workflow optimization ✔ SOP creation and documentation ✔ Digital organization and systems implementation ✔ CRM setup and management Project & Team Management ✔ Virtual team leadership (teams of 8–12) ✔ Workflow implementation and accountability systems ✔ Cross-team coordination and operational planning Business Consulting ✔ Current-state operational analysis ✔ Process redesign and efficiency strategy ✔ Operational scaling support for startups and growing businesses Financial Operations & Bookkeeping ✔ QuickBooks setup, cleanup, and financial organization ✔ AP/AR tracking and invoicing systems ✔ Account reconciliation and financial reporting support Property Management Operations ✔ Property management systems support ✔ Vendor coordination and operational workflows ✔ Portfolio financial organization and reporting My Approach I believe strong operations come from clear systems, transparent processes, and empowered teams. My work focuses on building sustainable operational structures, not temporary fixes. The goal is always to create systems that make your business easier to run as it grows. Clients value my work because I bring: ✔ Analytical, systems-driven thinking ✔ Clear communication and proactive problem-solving ✔ A structured approach to complex operational challenges ✔ A collaborative leadership style that keeps teams aligned Additional Highlights • Founder of Savvy Pro Solutions • QuickBooks ProAdvisor Certified • Certified Apartment Manager (CAM) • Bilingual: English & Spanish Skills and actionable tasks: 🔶Operations management (rhythm of business, budget management, planning, strategy and execution) 🔶Project management (workflows, process improvement, reviews, documentation and analysis) 🔶Strategy consulting (current and future state analysis, recommendations, research) 🔶Digital Organization 🔶CRM Setup/Management 🔶Creating and Implementing SOPs 🔶Virtual Team Management [experience managing teams of 8-12] 🔶Social Media Management | Content Creation 🔶Bookkeeping [Invoices & Receipt Creation, Quickbooks Setup & Cleanup, AP/AR Organization & Tracking] Tech Stack: 🔷Microsoft Office: Word, Excel, Project, Powerpoint, SharePoint, Teams 🔷Google Workspace (Meets, Docs, Slides, Sheets, Drive, Calendar) 🔷Asana, Slack, ClickUp, Trello, Monday, Notion, and Basecamp 🔷Canva 🔷Dropbox and OneDrive 🔷Zoom 🔷Mailchimp 🔷Quickbooks, Wave Accounting, Freshbooks, and Zoho 🔷Gusto and ADP 🔷Clio 🔷Guesty, Breezeway, and Appfolio

Results-driven Property Operations and Portfolio Management professional with 12+ years of experience leading operational strategy, process optimization, and systems implementation across residential and commercial real estate portfolios. Specialized in building scalable operational infrastructures that improve efficiency, streamline communication, reduce administrative bottlenecks, and support portfolio growth for property management companies, real estate investors, and small business operations. Proven track record of optimizing cross-functional workflows across leasing, tenant relations, vendor coordination, compliance, maintenance operations, AP/AR processes, and owner reporting. Experienced in managing both onshore and offshore operational support teams while implementing structured systems that increase accountability, visibility, and operational performance. Known for combining hands-on property management expertise with modern automation and AI-driven operational strategies to help organizations reduce manual workload, improve response times, and create scalable business operations. Strong background collaborating with leadership teams, developers, vendors, and stakeholders to identify inefficiencies, redesign workflows, and execute operational improvement initiatives from planning through implementation. Core competencies include operational audits, workflow mapping, process improvement, systems strategy, project leadership, automation coordination, property operations, and business infrastructure development. Areas of Expertise • Property Operations & Portfolio Management • Operational Audits & Workflow Optimization • Process Automation & Systems Strategy • Leasing Operations & Tenant Relations • AP/AR Coordination & Financial Operations • Vendor Management & Maintenance Coordination • SOP Development & Process Documentation • Project & Operations Management • AI-Enhanced Business Operations • CRM & Workflow Systems Implementation • Team Coordination & Operational Leadership • Real Estate Operations Consulting Platforms & Tools • AppFolio • Yardi • DoorLoop • RentRedi • Asana • Monday • Slack • QuickBooks • HoneyBook • Microsoft Office • OpenAI / ChatGPT Workflow Integration

Overwhelmed by properties, inboxes, and operations that keep slipping through the cracks? With 12+ years and 7,200+ Upwork hours as a Property Manager and Operations Specialist, I’ve delivered 24% revenue growth in 4 months for clients who need STR, long-term rental, and executive support systems that run smoothly. 🎯 HOW I CAN HELP YOU STR AIRBNB OPERATIONS Increase occupancy, protect your reviews, and reduce the day-to-day stress of running short-term rentals. I bring 7,200+ Upwork hours and have helped drive 24% portfolio revenue growth in 4 months through pricing, guest experience, and platform optimization. LONG-TERM RENTAL MANAGEMENT Keep your rentals organized, tenants supported, and owner communications under control. I work across AppFolio, Buildium, and Rent Manager to reduce missed tasks, improve response times, and keep operations moving smoothly. BUSINESS OPERATIONS AND SOPS Turn scattered workflows into a system that saves time and exposes costly inefficiencies. I map how your business actually runs, then build clearer SOPs and automations in tools like Notion, ClickUp, and Asana. EXECUTIVE ASSISTANT AND CHIEF OF STAFF SUPPORT Protect your focus by offloading calendar chaos, inbox overload, and cross-functional follow-up. My background in executive support and operations helps founders and leadership teams keep priorities moving without important details slipping through. PROPERTY MANAGER SUPPORT Scale your property management capacity without adding internal overhead. I can handle owner communication, vendor coordination, reporting, and escalation so your team can stay focused on growth instead of daily fire drills. 🏆 RESULTS "Aaron's expert insights and dedication caused our growth to increase by 24% in 4 months. I absolutely love working with him, he can tackle anything." – Craig H., Client "Aaron did a fantastic job researching call management platforms. He didn't just find a good system; he found the right system for our law firm. We're very happy with his recommendation!" – Kawan L., Client, Law Firm "Aaron was super helpful. Worked quickly and efficiently. Made the spreadsheet I needed with all the appropriate calculations that worked. It definitely helps he has Real Estate experience and was able to speak the lingo and understand what I was looking for. 10/10 would use again." – VC P., Client, Real Estate Professional 🏆 Upwork Expert Vetted freelancer 🎖 Upwork Top Rated U.S.-based freelancer 🏅 Certified Executive Chef See full case studies in my portfolio below. ✉️ 𝗠𝗘𝗦𝗦𝗔𝗚𝗘 𝗠𝗘 𝗢𝗡 𝗨𝗣𝗪𝗢𝗥𝗞 Ready to streamline your properties, operations, or executive workload? Message me on Upwork today and tell me what you need help with, and I will map the fastest path forward. I typically respond within 3 hours and can often accommodate urgent requests. 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 I manage property and operations in AppFolio and Buildium, keeping tenant, rent, and maintenance workflows organized. For short-term rentals, I use Guesty, Track, and Hostfully to coordinate listings, guest messages, and turnover timing. I document SOPs in Notion, track projects in ClickUp, and keep communication moving through Slack and Google Workspace 🏆 Top-Tier MANAGEMENT & OPERATIONS 🎖️ Upwork Top Rated U.S. Based Freelance updated: August 2026

Highly dedicated professional with several years experience in real estate sales, management, and negotiations. Strong customer focus with exceptional conflict resolution skills. Efficient in data entry, accounting and process improvement. Familiar with several property management software programs and implementing upgrades as well as conversions, including training of staff. This includes but not limited to Yardi Voyager, Yardi Breeze and Yardi Breeze Premier, Buildium, RentManager. Expert in compliance, contract management, client advocacy, and growth strategy.

I help businesses reduce operational chaos, organize pipelines, and improve follow-through through practical systems, CRM management, automation, and AI-assisted workflow support. My background includes 10+ years working inside fast-moving operational environments across lead gen, outreach, follow-up, CRM systems, and client-facing workflow management. I’m strongest where communication, systems, execution, and moving parts all intersect. I build processes teams will actually use — improving visibility, reducing friction, and helping businesses stay organized and scalable as they grow. What I Help With -CRM organization and pipeline management -Workflow systems, automation, and operational cleanup -AI-assisted workflow support and implementation -Follow-up systems and outreach coordination -Client and customer relationship management -KPI tracking and operational visibility -Cross-team communication and execution support -Process improvement and bottleneck identification Platforms & Tools Podio • Salesforce • Trello • Google Workspace • Slack • DocuSign • Zapier • Make • CRM and workflow systems How I Work -Organized, execution-focused, and solutions-oriented -Strong at managing moving parts and shifting priorities -Process-minded without overengineering -Focused on usability, visibility, and follow-through -Calm under pressure and fast to adapt -Background My experience includes operational workflow management, real estate operations, acquisitions support, outreach systems, client pipeline coordination, marketing workflow support, and process restructuring for growing teams. I work best with founders, operators, and growing teams who need stronger systems, cleaner workflows, and someone who can bring structure and momentum to fast-moving environments.

Proactive and detail-driven Operations Specialist with over 15 years of experience streamlining workflows and delivering high-quality administrative, customer service, and contract support. Skilled in bookkeeping, data entry, documentation management, and day-to-day operational coordination. Trusted for handling sensitive information with discretion, I bring strong organizational skills and a proven ability to prioritize tasks, meet strict deadlines, and adapt quickly to new systems. My communication—both written and verbal—is clear, professional, and effective across all levels of an organization. Proficient in Microsoft Office Suite and other operational tools, I thrive both independently and in collaborative environments. Let’s connect to discuss how I can help optimize your operations and support your team’s success.