Hi, I'm Kristy!
I'm an Upwork Top Rated Plus Executive Assistant with a consistent 5-star rating, and I've been supporting business owners and executives remotely since 2018.
Before becoming a Virtual Assistant, I spent more than 10 years in sales, account management, and business development. That experience taught me how to build relationships, communicate professionally, solve problems, and provide exceptional customer service—skills I continue to use every day.
One of the things I'm most proud of is earning and maintaining Top Rated Plus status on Upwork. More importantly, I'm proud of the trust my clients place in me. I believe in integrity, reliability, clear communication, and following through on my commitments. Every business operates differently, so I adapt to the way you like to work and become an extension of your team—not just another freelancer.
Many of my clients rely on me as their right hand. I'm trusted to manage company-wide programs, serve as the primary point of contact for clients, partners, and vendors, oversee warm lead outreach and follow-up, coordinate projects, and keep day-to-day operations moving smoothly. I enjoy taking ownership of projects and making sure nothing falls through the cracks.
I'm also trusted with responsibilities such as reviewing resumes, coordinating and conducting first-round interviews, managing contractor relationships, processing contractor payments, coordinating vendors, and representing my clients professionally in their day-to-day communications.
Beyond the business side, I regularly support clients with personal assistant services as well. From travel planning and online shopping to researching products, coordinating home services, scheduling appointments, and handling the countless personal details that save time and reduce stress, I'm someone my clients know they can count on.
Some of the services I provide include:
• Executive & Administrative Support
• Operations & Project Coordination
• Client & Vendor Communication
• Calendar & Inbox Management
• CRM Management
• Warm Lead Follow-Up & Outreach
• Hiring Support & Interview Coordination
• Contractor & Vendor Management
• Document, Spreadsheet & Presentation Creation
• Process Documentation (SOPs)
• Research & General Administrative Support
I genuinely enjoy organizing, researching, improving processes, and solving problems. Whether I'm helping streamline a business or taking care of the personal details that free up a client's time, my goal is always the same—to make life easier and help things run smoothly.
If you're looking for someone who is dependable, proactive, organized, and easy to work with, I'd love the opportunity to learn more about your business and see how I can help.
Experienced Certified Occupational Therapy Assistant (COTA/L), Adjunct Professor, Brain Health Coach, and former healthcare business owner with 30 years of experience across occupational therapy, healthcare administration, education, program development, and business operations.
I bring a unique combination of clinical knowledge, healthcare leadership, teaching experience, and real-world business expertise to projects involving occupational therapy, healthcare education, brain health and wellness, curriculum development, clinical content, program development, and healthcare consulting.
As an Adjunct Professor in an Occupational Therapy Assistant program, I develop and deliver course content, learning activities, case studies, assignments, assessments, and hands-on laboratory experiences designed to translate occupational therapy concepts into practical clinical reasoning.
My experience in brain health coaching includes supporting clients with education, behavior change, healthy routines, cognitive wellness, and practical strategies that promote participation and quality of life.
Previously, I acquired and operated a BrightStar Care franchise, growing annual revenue from approximately $800,000 to $4 million. I managed healthcare operations, regulatory compliance, staffing, client services, financial performance, marketing, and strategic growth while building a strong client-centered culture. The organization consistently earned Home Care Pulse recognition for Provider of Choice, Employer of Choice, and Leader in Excellence.
My background also includes pediatric occupational therapy, product development and management, healthcare marketing, and Spanish-language communication.
Areas of Expertise
Occupational Therapy & COTA Expertise
Pediatric Occupational Therapy
Brain Health & Wellness Coaching
Healthcare Education & Curriculum Development
Clinical Content Development
Healthcare Consulting
Healthcare Administration
Program Development
Regulatory Compliance
Strategic Planning
Business Operations & Development
Team Leadership & Training
Client Relationship Management
Product Development & Product Management
Bilingual English/Spanish Communication
Chad C.
Sr Full Stack AI Engineer | RAG, MCP, Voice AI, CRM | HIPAA & SaaS MVP
Taylors, South Carolina
$80/hr$80 per hour5.0 (2) 2 jobs $1K+ total earnings
Hi there! I'm Chad and I spent 20 years shipping software before going deep on Generative AI. Now I architect and deliver RAG systems, multi-agent applications, voice agents, and LLM-powered products for clients who need more than a proof of concept. I work with GPT-4, Claude, Gemini, and open-source models like Llama and Mistral. I use LangChain and LangGraph to orchestrate agents that actually coordinate work across tools, APIs, CRMs, and teams.
𝐖𝐡𝐚𝐭 𝐈 𝐃𝐞𝐥𝐢𝐯𝐞𝐫
Production RAG systems over private document sets for legal, healthcare, financial, and operational use cases. Hybrid retrieval, reranking, citation extraction, reduced hallucination.
Multi-agent workflows that coordinate tasks across email, calendar, and CRMs (HubSpot, GoHighLevel, Salesforce) using LangGraph orchestration with human-in-the-loop approval gates. Lead routing, follow-up sequencing, pipeline updates, and support triage.
Voice AI agents for inbound and outbound calls. Real-time speech-to-speech over Twilio, Vapi, or Retell with function calling into your CRM, calendar, and knowledge base. Sub-second latency, barge-in handling, and full call transcripts.
MCP servers and tool integrations that expose your internal systems to Claude, GPT, and custom agents with proper auth, scoping, and audit logging.
LLM MVPs and SaaS POCs delivered fast. Spec to working demo in days, not months. Production-ready architecture from day one.
Full-stack AI applications with React, Next.js, Python/FastAPI, and Node.js. APIs, integrations, and real-time AI UX.
On-premise LLM deployment and fine-tuning on Apple Silicon (M1/M2/M3/M4 Ultra, Mac Studio, Mac Pro) and NVIDIA GPUs (A100, H100, RTX). Air-gapped environments with zero cloud dependency.
𝐑𝐞𝐜𝐞𝐧𝐭 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲
Real estate operations: AI document intake replaced 6+ hours of manual review with 15-minute automated triage. Multi-agent email coordination now handles 80% of vendor communications.
Home services: Voice AI receptionist on GoHighLevel books appointments, qualifies leads, and updates the pipeline. Handles 70% of inbound calls without human pickup.
Legal services: RAG assistant over 50K+ documents cut attorney research time by 70%.
Healthcare (HIPAA): On-premise LLM training on Apple Silicon. PHI stays local. Full compliance, zero cloud.
Private equity: Automated due diligence extraction reduced analyst review from 2 weeks to 2 days.
SaaS company: AI support triage with 60% ticket deflection and 3x faster resolution.
Marketing agency: On-brand content generation trained on client voice data. 85% of first drafts pass review.
𝐓𝐞𝐜𝐡 𝐒𝐭𝐚𝐜𝐤
LLMs: GPT-4o, o1, o3, Claude 3.5/4, Gemini 2.0, Llama 3, Qwen, Mistral, DeepSeek
Agents: LangGraph, LangChain, MCP, CrewAI, LlamaIndex, DSPy, Instructor
Voice AI: OpenAI Realtime API, Twilio, Vapi, Retell, ElevenLabs, Deepgram, Whisper, LiveKit
CRM & Automation: HubSpot, GoHighLevel, Salesforce, n8n, Make, Zapier
RAG: Pinecone, Qdrant, Weaviate, pgvector, Chroma, Milvus, FAISS
Local Inference: Ollama, LM Studio, llama.cpp, ExLlamaV2
Fine-Tuning: LoRA, QLoRA, PEFT, Hugging Face, Axolotl, Unsloth
Evaluation: LangSmith, RAGAS, DeepEval, Promptfoo, Weights & Biases
Full-Stack: Python, FastAPI, Django, Node.js, React, Next.js, TypeScript, PostgreSQL, MongoDB, Redis
Cloud: AWS Bedrock/SageMaker, GCP Vertex AI, Azure OpenAI, Docker, Kubernetes
𝐇𝐨𝐰 𝐈 𝐖𝐨𝐫𝐤
Full lifecycle ownership: discovery, architecture, build, deploy, train your team, handoff.
Direct communication. No account managers. US-based, US hours. I scope accurately and deliver what I commit to.
𝐋𝐞𝐭'𝐬 𝐁𝐮𝐢𝐥𝐝
If you need production AI systems, voice agents, CRM automation, or private on-prem deployment on Apple or NVIDIA hardware, I can take it from architecture to production.
Tell me what you're solving. I'll tell you how I'd ship it.
𝐒𝐤𝐢𝐥𝐥𝐬: LLM Development, RAG, LangChain, LangGraph, Multi-Agent Systems, MCP, Voice AI, Voice Bot, Conversational AI, CRM Automation, HubSpot, GoHighLevel, GHL, Salesforce, OpenAI, GPT-4, Claude, Gemini, Llama, Mistral, MLX, NVIDIA, CUDA, vLLM, Ollama, On-Premise AI, Local LLM, HIPAA AI, Pinecone, Qdrant, Weaviate, pgvector, Fine-Tuning, LoRA, LangSmith, Twilio, Vapi, Retell, Python, FastAPI, React, Next.js, Node.js, TypeScript, Full Stack, SaaS, AI MVP, Healthcare AI, Legal AI, Document AI
Shauna H.
Admin Support
Clover, South Carolina
$25/hr$25 per hour4.9 (11) 14 jobs $1K+ total earnings
Determined, Professional with exceptional time management and interpersonal skills; able to quickly analyze situations and pinpoint resolutions. Enthusiastic with 10+ years of manager experience.
Strong Communication Skills, Takes Initiative, Highly Motivated, can work with minimal supervision. Team Player who believes in motivating and inspiring others.
Strong Communication Skills, Takes Initiative, Highly Motivated, can work with minimal supervision. Team Player who believes in motivating and inspiring others.
I can help improve daily processes, manage projects and develop a client relationship plan for your business.
If your business needs to improve quality assurance with clients I will help you achieve that improvement.
Experience in writing, blogging and social media management.
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Emerald Tiger
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Kinetic Investments
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Summa Linguae
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