Hire the Best Sales Representatives
in Panama

Bilingual administrative and customer service professional with 8+ years of experience supporting executives and clients across diverse industries. Demonstrates strong expertise in streamlining operational processes, enhancing customer satisfaction, and managing high-volume workloads in fast-paced environments. Proficient in CRM systems, financial operations, and cross-functional coordination, with a consistent track record record of improving efficiency and service delivery.

Hello, I’m Cristhian Abrego, a results-driven professional with 13+ years of experience in sales, customer service, and digital operations. I specialize in designing and implementing intelligent automation workflows using tools like Zapier, Asana, Clio, Go High Level (GHL), Retell, VAPI, and Stammer, combined with advanced prompt engineering for AI agents. My freelance journey began by offering virtual assistance and project coordination, which gave me a strong foundation in process optimization, client support, and remote task management. Over time, I transitioned into more technical roles, focusing on automation and AI development to help businesses work smarter, not harder. With a background in marketing and music, I bring both strategic thinking and creative execution to every project. I’ve worked with companies across the U.S. and Latin America, implementing tech-driven solutions tailored to their specific operational needs. Key Skills Prompt Engineering for voice & text AI agents (Retell, VAPI, Stammer, Closer) Workflow Automation (Zapier, Go High Level, Make.com) CRM & LegalTech Integration (Clio Manage, GHL, Lawmatics) Project Coordination and remote team management Task Management Systems (Asana, Trello, Notion click up) AI Chatbot Development (OpenAI, GPT, fine-tuning prompts) Email & Communication Tools (Outlook, Office 365) ERP & Back-office Tools (SAP, Google Workspace) Creative & Visual Tools (Canva, video editing platforms) Bilingual Support (English & Spanish)

Experienced professional with a proven track record in customer service, adept at account management, and skilled in efficient appointment setting. Committed to delivering exceptional client satisfaction through effective communication and problem-solving. Ready to contribute my expertise to your team!

Results-driven IT Manager with 10+ years leading enterprise technology strategy across financial services and professional services sectors. Track record of reducing operational costs, strengthening cybersecurity posture, and delivering CRM and process automation initiatives that directly improve revenue performance. Experienced engaging C-level stakeholders — CIOs, CTOs, and board members — to align IT investment with strategic business goals. (English / Spanish/Romanian), based in Panama with international exposure across Europe and Latin America. CORE MANAGEMENT COMPETENCIES: ⮚ Productivity improvement, being able to transform idea into actions; ⮚ Client management: sales and offering custom solutions; ⮚ Training and leading the team members; ⮚ Project management, strategic planning and development; ⮚ Resolution of emerging problems that require immediate action. TECHNICAL KNOLEDGE: ⮚ Microsoft Office Advanced, Office 365 administration ⮚ Installing Software, Hardware and Networking ⮚ Cyber security SKILLS: Analytical thinking, fast problem solving, focus on the task at hand even under pressure, team player as well team leader, flexible and receptive to new trends, firmness in decision- making with calculated risk, results orientated, ambitious enterprising person, persuasive, good listener, relationship-builder. EDUCATION: Bachelor Degree: Electronic Engineering Major: Industrial Robots Polytechnic University Timisoara, Romania 2003 Professional Experience: IT Manager – SweetWater Securities Inc. (2021 – Present) - Define IT and cybersecurity roadmap aligned to corporate growth strategy, advising on technology investment priorities - Negotiated vendor contracts across hardware, SaaS and managed services, achieving 15% cost reduction without service degradation - Implemented Salesforce CRM and DocuSign e-signature platform, digitizing the full client onboarding and sales workflow - Designed layered cybersecurity framework reducing exposure across endpoints, cloud assets and third-party integrations - Manage relationships with 8+ technology vendors, owning evaluation, selection and contract lifecycle International Clients & Logistics Manager – MIRAME (2019 – 2021) - Increased revenue by 20% through B2B client acquisition. - Managed full sales cycle, prospecting, negotiation, closing. - Built long-term client relationships and partnerships. Senior File Engineer / Consultant – Lingo24 (2015 – 2019) - Worked with international clients delivering technical solutions. - Collaborated with project teams to solve complex challenges. - Improved client satisfaction through efficient service delivery. Project Manager – ATOS IT Solutions (2014 – 2015) - Managed enterprise IT projects aligned with business objectives. - Identified clients need and proposed scalable solutions. - Led budget planning and cost control for various projects. - Conducted negotiations with vendors and stakeholders to optimize project outcomes. - Delivered executive-level presentations to board members and senior leadership. - Ensured alignment between technical delivery and strategic business goals. Technical Support Manager / Project Manager – Lingo24 (2007 – 2014) - Handled client-facing technical operations, ensuring timely resolution of complex issues. - Diagnosed and resolved technical challenges, improving overall client satisfaction. - Optimized workflows and processes to enhance delivery efficiency. - Coordinated with international stakeholders to ensure smooth project execution. - Managed project timelines, resources, and deliverables to meet client expectations. - Supported pre-sales efforts by helping translate technical issues into practical solutions.

I have more than 13 years in the technology area, and 10 of them specialized in the development of commercial relationships with public and private organizations in the United States, Canada, Mexico and the Andean region.

Bilingual Sales Supervisor focused on delivery of outstanding service, which generates opportunities for increased profitability, while achieving sales and company profit goals, supporting customers, and team members.