Salesforce Senior Administrator / Implementation Consultant / Business Analyst
My area of expertise is designing, implementing, improving and managing Salesforce CRM databases.
24 Years Salesforce CRM Administration & Management experience. 35 Years Business Aviation experience. 32 Years Sales Operations experience. 26 Years CRM Management experience. 12 Years OEM Mainframe Database System Management experience. 6 Years Data Support Team Management experience. 1.5 Years Quarterly Incentive Compensation Calculation to Payout Process Management experience. 3 Years Salesforce Architect, Implementation, Administration and Analytics Consulting. 25+ Years Volunteer Service & Leadership. 25+ years Microsoft Office. 5 Years Google Workspace. 2 Years Microsoft Dynamics CRM. Dozens of add-on Salesforce apps.
I've effectively worked remote for over 15 years. I'm willing to travel or work in local offices on an occasional basis. I have completed new Salesforce implementations for small businesses within 5 to 40 hours.
I'm an expert with Sales & Service Cloud system configuration and administration with hands-on experience in these Salesforce Products:
Sales Cloud - 24 Years
Service Cloud - 12 Years
Salesforce CPQ - 2 Years
Salesforce Maps - 3 Year
Marketing Cloud - 2 Year
Experience Cloud (Customer Community) - 1 Year
Pardot aka Account Engagement - 2 Year
NPSP - 9 Months
Commerce Cloud (CloudCraze) - 4 Months
FSL - 3 Months
I've completed and worked with several Salesforce integrations including but not limited to Salesforce CPQ, Salesforce Maps, Marketing Cloud, DealHub, Quickbooks DB Sync, Qualtrics, Delighted, GetFeedback, CalidusCloud Clicktools, SalesRabbit, PhoneBurner, CloudCraze, Pardot, Marketo, LinkedIn Sales Navigator, Zoominfo, Mambo Merge, S-Docs, Spinify, Dataloader, Jitterbit, and Google Maps & Analytics.
I'm a team player that has designed and implemented several Salesforce instances. I am very comfortable working with all levels within an organization from drivers, call centers, or shop floor team members, all the way up to the CEO and Company Board Members. Implementations and system management experience ranges from creating the CRM tool for a Worlds Largest Business Aviation Maintenance Repair and Overhaul provider to Small Businesses with as few as 3 employees. I have worked in Business Aviation, Solar Construction, Veterinary Ultrasound Equipment Sales & Training, Trucking/Transportation, Heavy Equipment Part Sales, Venture Capital and Financial Services, Product manufacturers, Security and Paving companies, and with Non-Profit industries. I would love to expand my portfolio into new industries! I am absolutely passionate about my work and a self proclaimed Salesforce Evangelist. I've also worked with HubSpot and Microsoft Dynamics, and am able to help with other CRM tools, especially when migrating the CRM to Salesforce. I am an expert at digging into existing processes and translating business requirements into simplistic user interfaces in both Salesforce Lightning and Classic versions. I good at translating requirements and typically end up helping streamline existing processes.
I've replaced BI tools by building out custom functionality to capture the necessary data in Salesforce and then building out the associated dashboard reporting. I've managed Customer Satisfaction, Customer Loyalty and NPS survey processes with a variety of add-on tools. I've managed and dramatically streamlined incentive compensation payout and sales data management administration processes and procedures. I managed and processed requests from an end-user queue at an enterprise level company with over 600 requests annually and effectively consolidate and prioritize requests, recommend and implement best practice solutions.
I like to fix the things that cause pain in your CRM, App pre-purchase review, architecture, implementation, CRM administration by the hour and other cool things with Salesforce!
Wendy B.
Certified Salseforce Consultant | Claude | Kiro | Cursor AI
Fountain Hills, Arizona
$85/hr$85 per hour4.9 (94) 199 jobs $800K+ total earnings
Top Rated Plus, top 1% on Upwork, 10+ years running production infrastructure for US companies.
I am a DevOps and cloud infrastructure engineer. I design, automate, and run production environments on AWS, GCP, and Azure, and I take teams from manual deployments and "it works on my machine" to a repeatable, monitored, cost controlled platform they can ship to every day.
Most of my clients come back for a second and third engagement, and many of the long running ones started as a single small task. I would rather tell you a scope is unrealistic before we start than discover it together halfway through.
๐ช๐ต๐ฎ๐ ๐ ๐ฑ๐ผ
โธ Cloud infrastructure: AWS (EKS, ECS, Fargate, Lambda, VPC, IAM, Aurora, RDS, S3, CloudFront), GCP (GKE, Cloud Armor, managed databases), Azure (Azure DevOps, AKS), Oracle Cloud
โธ Kubernetes: cluster design and management, Helm charts, HPA autoscaling, NGINX and Traefik ingress, Rancher, multi environment setups on GCP and AWS
โธ Infrastructure as Code: Terraform, Ansible, AWS CloudFormation, Puppet, Chef
โธ CI/CD: GitHub Actions, GitLab CI, Jenkins, CircleCI, Azure Pipelines, AWS CodePipeline, CodeBuild, CodeDeploy, TeamCity
โธ Monitoring and observability: Prometheus, Grafana, ELK, CloudWatch, New Relic, Nagios, Telegraf, InfluxDB, alerting and on call runbooks
โธ Security and compliance: HIPAA and SOC 2 aligned infrastructure, IAM hardening, VPN, network segmentation
โธ Migrations: on prem and VMware workloads to cloud, monoliths to containers, performance tuning and cost reduction after the move
โธ Linux and scripting: RHEL and Ubuntu administration, Bash and Python automation
๐๐ฒ๐๐ฒ๐น๐ผ๐ฝ๐บ๐ฒ๐ป๐ ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐
I also write backend code (Python with Flask and Django, Go, JavaScript/TypeScript, Java) when the infrastructure work needs it. That means I can fix the application side of a deployment problem, build internal tooling, or wire up serverless functions myself instead of handing it back to your developers.
๐ช๐ต๐ฒ๐ฟ๐ฒ ๐ ๐ต๐ฎ๐๐ฒ ๐ฑ๐ผ๐ป๐ฒ ๐๐ต๐ถ๐
โธ Zazmic Inc, San Francisco: GCP platform built on Terraform and Ansible, GitLab CI pipelines, Helm based deployments, Cloud Armor and HPA for resilience
โธ Tripleseat, Concord MA: Azure and GCP environments, Azure DevOps pipelines, Docker, Grafana and Prometheus monitoring
โธ Century Communities, Greenwood Village CO: AWS and Oracle Cloud, ECS and EKS workloads, CircleCI, GitHub Actions and CodePipeline, Lambda and Ansible automation, CloudWatch
๐ช๐ต๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐ ๐๐๐ฎ๐
โธ Honest scoping: you get a written scope, timeline, and the risks I see before any hours are billed. If something is out of my depth I say so.
โธ Your infrastructure stays yours: everything lives in your accounts and your repos, with documentation and handover notes so nobody depends on me to keep the lights on.
โธ Steady communication: regular progress updates in your channel of choice, no long silences, no surprises on the invoice.
โธ Production mindset: I treat your environment like I am on call for it, because during our engagement I am. That includes off hours incident response and 15 days of free support after delivery.
โธ Verifiable track record: Top Rated Plus with a 100% job success score, and I am happy to connect you with past clients for a reference.
Also worked with: Docker Swarm, Docker Compose, Apache Kafka, RabbitMQ, Celery, SQS, Redis, PostgreSQL, MySQL, MongoDB, DynamoDB, Elasticsearch, AWS Elastic Beanstalk, Heroku, Serverless Framework, WordPress, Windows Server, PowerShell, .NET, Confluence
#DevOps #CloudArchitect #Kubernetes #Terraform #AWS #GCP #Azure #Docker #CI_CD #InfrastructureAsCode #CloudMigration #DevOpsEngineer #Automation #CloudInfrastructure #Microservices #CloudSecurity #Serverless #AWSLambda #AzureDevOps #GitLabCI #GitHubActions #Linux #Bash #Python #Ansible #Jenkins #NGINX #ApacheKafka #Helm #EKS #GKE #Prometheus #Grafana #CloudWatch #HIPAA #SOC2 #SRE #PlatformEngineering
Daniel Scott B.
Salesforce Architect| AI Agent| Data Cloud| Revenue cloud| Sales cloud
Certified Salesforce Architect | Agentforce AI Agent Implementation | Data Cloud | Sales & Service Cloud
Are your Salesforce workflows still running on manual handoffs while your competitors are deploying AI agents that work around the clock? I help mid-market and enterprise teams close that gap fast.
I specialize in:
โข Agentforce implementation - autonomous Sales Agents, Service Agents, and custom agent workflows using Agentforce 360
โข Salesforce Data Cloud - unified data architecture, data ingestion pipelines, identity resolution, and real-time segmentation
โข End-to-end Salesforce org design across Sales Cloud, Service Cloud, and Experience Cloud
โข AI-powered automation using Einstein GPT, Prompt Builder, and Flow Orchestration
What makes me different: I don't just configure I architect. Every engagement starts with understanding your business outcome, then building the Salesforce + AI stack that gets you there with zero technical debt.
Recent work includes:
โข Deployed a multi-agent Agentforce solution for a SaaS company, automating 60% of tier-1 support tickets
โข Built a Data Cloud implementation unifying 3 data sources across 2M+ customer records
โข Designed and shipped a CPQ + Sales Cloud architecture reducing quote turnaround from 3 days to 4 hours
I hold active Salesforce certifications (Architect, Administrator, AI Specialist) and have been building on the platform for 10+ years across healthcare, fintech, manufacturing, and SaaS.
If you're evaluating Agentforce or planning a Data Cloud rollout, I offer a paid 1-hour architecture review ($200) before any commitment so you get expert input with zero risk.
Let's build something that actually works.
How it works
Post a job for freePost a job
Tell us what you need. Create your own job post or generate one with AI then filter talent matches.
Hire top talent fast
Consult, interview, and hire quickly, so you can meet the freelancers you're excited about.
Collaborate easily
Use Upwork to chat or video call, share files, and track project progress right from the app.
Payment simplified
Manage payments in one place with flexible billing options. Only pay for approved work, hourly or by milestone.
Don't just take our word for it
โUpwork provides an umbrella-level of security. I can see a talentโs work history and ratings. I can hold payments in escrow. I can communicate through Upwork Messages instead of working through my email address.โ
KD
Kim Darling
Verified
Emerald Tiger
โUpwork is the best platform to hire skilled professionals when we're not looking for a full-time employee. All the companies in our portfolio use Upwork to find talent across a wide range of fields.โ
DM
David Merry
Verified
Kinetic Investments
โOur very specific requirements can be a challengeโWith Upwork, weโre able to access a bigger community to ensure the success of our projects.โ
KK
Katja Krohn
Verified
Summa Linguae
How do I hire a Salesforce Expert in Arizona on Upwork?
You can hire a Salesforce Expert in Arizona on Upwork in four simple steps:
Create a job post tailored to your Salesforce Expert project scope. We'll walk you through the process step by step.
Browse top Salesforce Expert talent on Upwork and invite them to your project.
Once the proposals start flowing in, create a shortlist of top Salesforce Expert profiles and interview.
Hire the right Salesforce Expert for your project from Upwork, the world's largest work marketplace.
At Upwork, we believe talent staffing should be easy.
How much does it cost to hire a Salesforce Expert?
Rates charged by Salesforce Experts on Upwork can vary with a number of factors including experience, location, and market conditions. See hourly rates for in-demand skills on Upwork.
Why hire a Salesforce Expert in Arizona on Upwork?
As the world's work marketplace, we connect highly-skilled freelance Salesforce Experts and businesses and help them build trusted, long-term relationships so they can achieve more together. Let us help you build the dream Salesforce Expert team you need to succeed.
Can I hire a Salesforce Expert in Arizona within 24 hours on Upwork?
Depending on availability and the quality of your job post, it's entirely possible to sign up for Upwork and receive Salesforce Expert proposals within 24 hours of posting a job description.