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I’m a highly experienced IT Help Desk Support Specialist with more than 20 years of hands-on experience in managing, maintaining, and troubleshooting enterprise IT environments. I specialize in Windows Server administration, Microsoft 365, Active Directory, VMware virtualization, Linux server management, endpoint security, and technical support for both on-site and remote users. I have worked with healthcare institutions, universities, and enterprise organizations, providing reliable IT solutions, infrastructure support, and system optimization. My expertise includes Windows Server 2012/2016/2019, DNS, DHCP, Group Policy, Microsoft Intune, Azure AD (Entra ID), VMware vSphere/ESXi, Hyper-V, backup & disaster recovery, monitoring tools, and ticketing systems. I am passionate about solving technical problems efficiently, improving system performance, and ensuring secure and stable IT operations. I also have strong experience in help desk support, device management, patch management, antivirus administration, and troubleshooting Windows, macOS, and Linux systems. Core Skills: • System Administration & IT Support • Microsoft 365 & Azure Administration • Active Directory, DNS, DHCP & GPO • VMware vSphere, ESXi, Hyper-V • Microsoft Intune & Endpoint Management • Windows, Linux & Server Administration • Backup & Disaster Recovery (Veeam) • Network & Security Management • Help Desk & Remote Technical Support • Troubleshooting & Performance Optimization Certifications: • MCITP • MCSA • CCNA • CCNA Cyber Security • Red Hat Linux Training • VMware vSphere Training I am committed to delivering professional, reliable, and high-quality IT support services that help businesses maintain secure and efficient operations.

Google Cloud Certified Engineer | Cloud Infrastructure | Terraform | CI/CD | Cybersecurity I'm a Google Cloud-certified engineer holding both the Professional Cloud Architect and Associate Cloud Engineer certifications, with a Bachelor's (Honors) in Computer Engineering. I design secure, cost-optimized, and production-ready cloud platforms, fully built with Infrastructure as Code so everything is reproducible, documented, and clean. FEATURED PROJECT - Stratus (GCP Cloud Platform) Stratus is an end-to-end cloud platform I engineered on Google Cloud Platform, built entirely with Terraform across five layers: - Networking - Custom VPC, subnets, firewall rules, and private connectivity - Database - Private Cloud SQL (PostgreSQL) with automated backups, point-in-time recovery, and high availability proven in code - Application - Containerized app deployed on Cloud Run with built-in HTTPS and zero-downtime releases - CI/CD Pipeline - Automated Cloud Build pipeline: every git push triggers test, build, push, and deploy automatically - Observability - Cloud Monitoring dashboards, uptime checks, and alert policies Security was a core focus, not an afterthought: - Least-privilege IAM with a dedicated service account per component - All credentials stored in Secret Manager, never hard-coded - Private IP database connectivity with hardened firewall rules Cost governance built in from day one: - Serverless architecture designed to minimize always-on spend - Budget alerts and an automatic billing circuit-breaker (Pub/Sub + Cloud Function) The platform is fully reproducible. A single terraform apply rebuilds the entire stack from scratch. WHAT I CAN DO FOR YOU - Design and deploy GCP infrastructure with Terraform - Set up Cloud Run, Cloud SQL, Artifact Registry, and Secret Manager - Build CI/CD pipelines with Cloud Build or GitHub Actions - Configure monitoring, logging, dashboards, and alerting - Harden cloud environments: IAM, firewalls, private networking - Audit and optimize cloud costs - Networking setup and troubleshooting (CCNA certified) - Security assessments and hardening (CompTIA Security+) CERTIFICATIONS Google Cloud Professional Cloud Architect Google Cloud Associate Cloud Engineer CompTIA Security+ (SY0-701) Cisco CCNA 200-301 Microsoft Azure Fundamentals (AZ-900) CompTIA A+ eJPT - Junior Penetration Tester If you need a cloud engineer who thinks about architecture, security, and cost from the start, not just someone who clicks around the console, let's talk.

some about my self Enthusiastic and dedicated computer science graduate with a passion for problem- solving and system design. Eager to leverage academic knowledge and practical skills in data analysis and technology and voice acting to contribute effectively to a dynamic team in the tech industry.