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in Madagascar

Honestly, I do a little bit of everything behind brands. I work as a Virtual Assistant, Social Media Manager and Video Editor, helping entrepreneurs, startups and online businesses stay organized, visible and consistent online. Some days I’m editing reels, scheduling content and replying to messages… other days I’m learning a new tool overnight because a client suddenly needs it 😭 I genuinely enjoy launch phases, creative projects and helping brands grow behind the scenes. What I usually help with: • Social media management • Reels & short-form video editing • Content creation (Canva / CapCut / Figma) • Community management • Email & admin support • Customer support • Content scheduling • Internet research & digital support I’m proactive, adaptable and probably online more than I should be lol. If you’re looking for someone reliable, creative and easy to work with, I’d be happy to support your project.

Hi! I’m Vanessa Ramiandrasoa, a freelance Virtual Assistant and Customer Support Specialist with 10+ years of experience. I’ve worked with businesses worldwide, handling administrative tasks, customer service, content writing, and much more with efficiency and professionalism. 💻 Virtual Assistance – Email management, data entry, scheduling, research 🎧 Customer Support – Handling inquiries, refunds, CRM management, social media moderation ✍️ Content Writing – SEO articles, proofreading, transcription, blog posts My versatility is my biggest strength—I can adapt to various roles and juggle multiple tasks efficiently. Whether it’s organizing workflows, assisting clients, managing content, or problem-solving, I bring a flexible and proactive approach to every project. With my background in sales and client relations, I know how to engage customers and enhance brand trust. If you're looking for a reliable, adaptable, and detail-oriented freelancer, let’s chat! 🚀 Let’s make your business run smoother together! Best, Vanessa RAMIANDRASOA

I am a native French SEO content writer and editor with 9+ years of experience helping businesses create content that is not only clear and well-written, but also effective. In today’s market, content needs to do more than just rank. It needs to engage, build trust, and support business goals. That’s exactly where I bring value. I specialize in demanding industries such as finance, crypto, and iGaming, where precision, structure, and consistency are critical. Here’s how I can help: ✔ Write SEO articles, guides, and web content tailored to your audience ✔ Edit and rewrite content to improve clarity, flow, and impact ✔ Enhance AI-generated or translated content to sound natural and professional ✔ Optimize content for better readability, engagement, and performance I am used to working with editorial guidelines and adapting content to different markets and tones. Additionally, I can support clients with content-related tasks such as content management, updates, and coordination. If you're looking for a reliable partner who understands both content quality and business needs, feel free to reach out.

. près de 15 années d'expérience nearly 15 years of experience . rédacteur de contenus (communiqué de presse, article de blog, descriptions de produits, tests et comparatifs, etc.) Content Writer . Traduction de l'anglais vers le français Translator English to French . Assistant virtuel - Service client (appel entrant, mail, chat, réseaux sociaux) - Télévente (appel sortant) Virtual assistant - Customer service (call, email, chat, social media) - Salesforce (call)

Environmental and Agriculture engineer with 10+ years of professional experiences in certification of sustainability and food safety standards from ECOCERT; and certification officer from SOCIALCARBON Foundation, currently serves as the senior sustainability consultant of DT Master Carbon France, VERACITY based in UK, ECO-SOLUTISE Ltd, FG Capital Avdvisors. Pash Global; Expert in Carbon footprint and carbon credit projects, All my experiences are proven: • Certification : Lead verifier and validator ISO 14064-1, -2 and 3, GRI certified, PECB Lead Auditor ISO 9001 certified, QMS (Quality Management System) Auditor- Globalgap- sustainability standards, GFSI auditor, VERRA and Gold standard support • Qualification : EOS- NOP- JAS, organic certification, Inspector Organic and Globalgap for Ecocert and Food safety Expert • Application Fair for life, Rainforest, UEBT, Cosmetic, Good Agricultural practice (GAP), VERRA (VCS standard), Gold standard ***************** QUALITY ASSURANCE, CERTIFICATION AND FOOD SAFETY 10 years of experiences from ECOCERT, other companies like SOFCIN Belgium, CANDY BAR SYDNEY - Assistance in Certification related to sustainabilty and food safety standards : ISO 9001, Quality management system, HACCP Plan, all ISO standard (ISO 17025, ISO 27001, ISO 27000....), Safe Quality Food (SQF), MSC/ASC, FSC- PEFC, ISO 9001, ISO 14001 (environnement), ISO 45001 (security), ISO 26000, SA8000, BSCI (RSE), ISO 18295 (client relashionship), ISO 27001 (Informatic security), FSSC / ISO 22000 (food safety), Content Claim Standard, GOTS, Gold standard, VCS from Verra, REC, GOTS, FDA compliance - Food safety and food engineering expertise: Process engineering and transformation technology, design processes and machinery for the production, implementation of traceability system, food processing, mechanical design... - Quality Assurance and internal audit : Management of projects to ensure alignment with international regulations and compliance standards. ***************** CUSTOMER SERVICE SUPPORT I have 7 years of experience as a Senior Client Relationship Specialist at ECOCERT and as a Virtual Assistant for international companies like HBNO, NANDO... My expertise includes prospecting and developing new clients, organizing international events, and managing client files from initial contact to certification. I excel in client communication, whether by email or phone (cold call), and ensure files are updated and monitored accurately. Additionally, I provide efficient administrative support, including invoicing and bookkeeping, and conduct technical reviews of audit reports, explaining findings clearly to clients. Tools: Salesforce, Zendesk, Netsuite, Notion, Asana, Canva, WordPress, Slack..... With a strong focus on organization, communication, and understanding client needs, I am dedicated to providing exceptional service and contributing to your success. My professional experience has let me to use French and English everyday! ***************** ACADEMIC AND TECHNICAL WRITER, EDITOR, AND REVIEWER With over 5 years of experience in writing, editing, proofreading, and publishing although in English or French, I specialize in delivering high-quality, well-researched content tailored to your needs. My background as an auditor at ECOCERT and a writer for international companies has equipped me with expertise in report writing, grant proposals, and technical documentation. I can assist in scientific article writing, academic editing, proofreading, blog writing, technical content creation, thesis guidance, research project development, systematic literature reviews, poster design, graphical abstract creation, and PowerPoint presentations. Whether you need support with academic or professional projects, I am dedicated to ensuring your ideas are presented clearly and professionally. ***************** ENVIRONMENTAL and REMOTE SENSING & GIS Consulting Consulting includes Carbon markets, climate change, Forestry and biodiversity conservation, Sustainability and ecotourism, risk assessment, Remote sensing and GIS, PDD (project document design) writing, carbon credit project writing and Ensure sustainable sourcing. I am specialized in sustainability, Nature-based Solutions, and environmental management, offering innovative strategies to address climate change through impactful carbon offset projects. Additionally, I offer support in developing Environmental Impact Assessments (EIAs), sustainability report through international standard like GRI, climate change mitigation strategies, environmental policy recommendations, biodiversity conservation planning, environmental monitoring and compliance, and stakeholder engagement. Proficient in AERMOD, Python and R for data analysis. ***************** Delivering elegant solutions and highly professional support are always the goal. Let’s build something amazing. Connect & Let’s Work Together !

I don’t just manage customer support — I turn every interaction into a growth opportunity. With 9+ years of experience working with international companies in travel, e-commerce, and service industries, I help brands build strong relationships with their customers and increase long-term value. 🚀 What I bring to your business: ✔ Exceptional customer support (email, chat, social media) ✔ Customer experience optimization (turning complaints into loyalty) ✔ Social media engagement & community management ✔ Process improvement & workflow optimization ✔ Bilingual communication (English / French) 💡 I understand that today, customer experience is your biggest competitive advantage. That’s why I focus not only on solving problems — but on creating memorable, premium experiences that make your clients come back. 🔥 My goal is simple: Help you increase customer satisfaction, retention, and brand image — while making your operations smoother and more efficient. 💼 Industries I’ve worked with: – Travel & Hospitality – E-commerce – Service-based businesses If you’re looking for someone reliable, detail-oriented, and focused on results — 👉 Let’s build something great together.