Hire the Best English Specialists
in Madagascar

Organized and reliable Virtual Assistant & Accounting Specialist helping businesses manage their finances, clients, and daily operations efficiently.

Shopify Customer Support Specialist with 10+ years of experience in E-commerce. I help Shopify stores and DTC brands manage high ticket volumes, reduce refunds and chargebacks, and improve customer satisfaction. If you need a reliable support specialist who understands both customer experience and operational workflows, I can help. 🔥 Core Services • Shopify Email & Live Chat Support • Order Processing & Fulfillment Coordination • Refund & Return Management • Chargeback & Dispute Handling (Stripe / PayPal) • Zendesk & Gorgias Ticket Management • Customer Retention & CX Optimization • SLA & KPI Monitoring • 24-hour Response Commitment I can manage 100+ tickets per day while maintaining strong CSAT and fast response times. 📊 Results Delivered • Reduced chargeback rates • Improved customer satisfaction scores • Faster first-response times • Increased repeat purchase rate • Optimized support workflows 🛠 Tools Shopify | Zendesk | Gorgias | Intercom Stripe | PayPal ClickUp | Trello | Slack Meta Business Suite | Gmail | Notion ➕ Additional Support (When Needed) Beyond customer service, I also assist with operational tasks: • Community management & social media moderation • Video editing (CapCut) • Domain name creation & management • Customer review creation & optimization • Administrative & back-office support • Post-purchase experience improvement French (Native/Bilingual) English (Professional) Available for long-term collaboration and ongoing support. Let’s improve your customer experience and scale your store efficiently. ************************************************** Spécialiste du service client Shopify avec plus de 10 ans d’expérience en e-commerce. J’accompagne les boutiques Shopify et les marques DTC dans la gestion de volumes élevés de tickets, la réduction des remboursements et chargebacks, ainsi que l’amélioration de la satisfaction client. Si vous recherchez un profil fiable, structuré et orienté performance, je peux vous aider à optimiser votre service client. 🔥 Services principaux • Support client Shopify (Email & Live Chat) • Gestion des commandes & coordination logistique • Gestion des remboursements & retours • Traitement des chargebacks & litiges (Stripe / PayPal) • Gestion des tickets via Zendesk & Gorgias • Optimisation de l’expérience client (CX) • Suivi des SLA & KPI • Engagement de réponse sous 24h Capacité à gérer plus de 100 tickets par jour tout en maintenant un excellent niveau de satisfaction client. 📊 Résultats obtenus • Réduction du taux de chargebacks • Amélioration du score de satisfaction client (CSAT) • Diminution du temps de première réponse • Augmentation du taux de fidélisation • Optimisation des processus SAV 🛠 Outils maîtrisés Shopify | Zendesk | Gorgias | Intercom Stripe | PayPal ClickUp | Trello | Slack Meta Business Suite | Gmail | Notion ➕ Support complémentaire (selon vos besoins) En plus du service client, je peux intervenir sur : • Modération & gestion de communauté • Montage vidéo (CapCut) • Création & gestion de noms de domaine • Création et optimisation d’avis clients • Support administratif & back-office • Amélioration de l’expérience post-achat Français (Bilingue / Natif) Anglais (Professionnel) Disponible pour collaboration long terme et support continu. Optimisons ensemble votre service client et la performance de votre boutique Shopify.

I’m a native French speaker fluent in English, with experience in translation (English to French), transcription, and data curation. I’ve worked on a variety of projects ranging from blog articles and business emails to audio transcription and data organization. I’m detail-oriented, reliable, and committed to delivering accurate, high-quality work that meets my clients’ needs.

Hello! I'm Diamondra, a bilingual (French-English) Virtual Assistant and Customer Service Specialist based in Madagascar. I help businesses with administrative tasks, customer support, and data-related projects using modern tools and AI assistance. What I offer: • Virtual assistance: email management, scheduling, research, admin tasks • Customer service: bilingual support (French-English), chat & email handling • Data work: annotation, data entry, Excel/Google Sheets, content moderation • AI-powered efficiency: I use ChatGPT and other tools to deliver faster, smarter result My background: 6 months at Konecta handling customer service for Bouygues Telecom, plus experience in 3D data annotation and content moderation. I'm detail-oriented, reliable, and communicate clearly in both languages. Whether you need daily admin support, customer service coverage, or data tasks completed accurately and on time, I'm ready to help. Let's discuss your project!

I live in Madagascar, a 100% French-speaking country, so I speak (Europe) FRENCH fluently like a NATIVE. French is the official language of Madagascar, our studying language since our early childhood and the only valid working language of our country for over a century. We, city dwellers in Madagascar, we speak French fluently without any accent. Even though, before Upwork, I worked with an American NGO for three years, the Habitat for Humanity International Madagascar, so I ACQUIRED THERE A GOOD KNOWLEDGE IN ENGLISH ACCOUNTANT /BOOKKEEPER (French and English) I am in bookkeeping/accounting/financial jobs for a total of 20 years for having done all the facets of these industries. So I can do for you: - Financial Data entry - QuickBooks set up - Company setup, Revision of Chart of Accounts - Cashbook accounting via Excel or Accounting Software - Invoicing, payment processing - Accounts Receivables and Payables Management - Banks and Credit Cards reconciliation - G/L reconciliation - Monthly financial reporting (Profit & Loss, Balance Sheet, and other financial reports) - Statment of CashFlows - Month-end and Year-end closing entries - GST, VAT and Income Taxes preparation - Cleaning and organize up books. - Other Ad-Hoc tasks Known accounting software; - QuickBooks Online - XERO - Sage 50 and 100 - Excel Accounting Software - ZEFYR.fr - Macompta.fr - DELTABANK - Skills in Excel and Spreadsheet (Formulas, linking sheets, pivot tables….) Thank you for your time and your interest in my profile VIRTUAL ASSISTANT ( French and English) Services offered but not limited to: - Virtual/ Administrative works - Purchasing Management - E-Commerce Management (Sticky.io- One and One Business Online- Prestashop - Shopify) - Email Management (Gmail – Freshdesk – Zendesk – Help Scout) - Dropbox - Google Drive - Google Dox - Spreadsheet - Web research - Data Entry in any software - Customer service: After Sales – Transport -Delivery – Refund - Chargeback - Prepare spreadsheets and keep online records - Chat Support (Non-Voice) Finally, I am also an English to French TRANSLATOR, having got good appreciation from my clients. I thank you for your time and your interest in my Profile Je vous remercie de votre temps et de votre intéressement à mon Profil. Jérôme

I help e-commerce brands, coaches, and service businesses rank #1 on Google, build high-converting funnels, and scale with strategic content—so you get more qualified leads without burning your ad budget. With 50,000+ hours and $50K+ earned on Upwork, I've turned SEO and content marketing into a repeatable growth system for my clients. I don't just optimize pages—I build complete acquisition engines that work 24/7. What I deliver: SEO Strategy & Execution: Technical audits, on-page optimization, content clusters, and link building to get you ranking in 90–120 days Sales Funnels & Landing Pages: High-converting funnels designed to capture leads and nurture them into paying customers Content Marketing: Blog posts, email sequences, social media content, and video scripts optimized for search and engagement Google My Business & Local SEO: Dominate local searches and turn your GMB profile into a lead generation machine Proven results: ✅ Increased organic traffic by +250% in 6 months for a SaaS company ✅ Generated 20,000+ leads through optimized funnels and email nurturing campaigns ✅ Boosted click-through rates by +340% with strategic content and landing page optimization ✅ Helped multiple businesses reach Top 3 rankings on Google Maps and organic search Why clients choose me: I combine technical SEO expertise with funnel psychology and content strategy. I speak fluent French and English, so I can execute campaigns for both markets. I work with tools like Google Analytics, Search Console, SEMrush, Ahrefs, ClickFunnels, WordPress, and Webflow—but more importantly, I understand what makes people click, trust, and buy. My approach: Every project starts with a deep dive into your goals, audience, and competition. Then I build a custom roadmap with clear milestones and KPIs. You'll get detailed reports, transparent communication, and strategic recommendations—not just task execution. Ready to rank higher, convert better, and scale faster? Let's talk about your goals and build a plan that works.