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A 𝗱𝗲𝗹𝗮𝘆𝗲𝗱 reply , an 𝘂𝗻𝗮𝗻𝘀𝘄𝗲𝗿𝗲𝗱 email, or 𝗮𝗻 𝗶𝗺𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹 response can quickly 𝗰𝗼𝘀𝘁 𝘆𝗼𝘂 a loyal customer. But fast, empathetic support builds trust, strengthens your brand and keeps customers coming back. That's where I come in. As a 𝗯𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 (French & English) Customer Support Virtual Assistant, I help SaaS companies, e-commerce brands, and online businesses deliver 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲 support that keeps customers 𝗰𝗼𝗺𝗶𝗻𝗴 𝗯𝗮𝗰𝗸. I do more than answer customer inquiries. I help businesses deliver 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗲𝗱, 𝗲𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 customer support that leads to: Faster response times Lower ticket backlogs Stronger customer loyalty Higher customer satisfaction Consistent, professional customer communication More time for your team to focus on growing the business 𝗪𝗛𝗬 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 𝗠𝗘 ? Customer support is more than answering questions, it's about 𝘀𝗼𝗹𝘃𝗶𝗻𝗴 𝗽𝗿𝗼𝗯𝗹𝗲𝗺𝘀, 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝘁𝗿𝘂𝘀𝘁 and creating 𝗽𝗼𝘀𝗶𝘁𝗶𝘃𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀. Here's what you can expect when we work together: Learn your products, tools, and workflows quickly. Stay organized while managing multiple priorities. Take ownership of customer issues from first contact to resolution. Represent your brand with professional, empathetic communication. Communicate proactively and collaborate effectively with your team. 𝗧𝗼𝗼𝗹𝘀 𝗜'𝗺 𝗳𝗮𝗺𝗶𝗹𝗶𝗮𝗿 𝘄𝗶𝘁𝗵 : Microsoft Office | Google Workspace | Notion | Trello | Microsoft Teams | Outlook | Zoom | Google Meet | Google Calendar | Calendly | Canva | CapCut | AI Tools | Zendesk (Certified) I'm tech-savvy and quick to learn new tools, allowing me to integrate smoothly into your existing workflows. My commitment to your business : My goal is to help you deliver a customer experience that 𝘀𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝗲𝗻𝘀 𝘆𝗼𝘂𝗿 𝗯𝗿𝗮𝗻𝗱, builds 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗹𝗼𝘆𝗮𝗹𝘁𝘆, and frees your team to focus on 𝗴𝗿𝗼𝘄𝗶𝗻𝗴 the business. If you're looking for a 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲, 𝗱𝗲𝘁𝗮𝗶𝗹-𝗼𝗿𝗶𝗲𝗻𝘁𝗲𝗱 Customer Support Virtual Assistant, who communicates 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹𝗹𝘆, stays 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗲𝗱, and takes ownership of every 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻. I'd love to discuss how I can support your business !

AI Data Specialist with 5+ years of experience in AI data annotation, transcription, linguistic evaluation, quality assurance, and medical data annotation. Experienced in reviewing and validating speech-to-text outputs, evaluating AI-generated content, annotating medical and general-domain datasets, and following detailed annotation and transcription guidelines. Strong attention to detail with proven experience supporting AI training, LLM evaluation, data labeling, and multilingual language quality projects. Fluent in French and proficient in English, with excellent listening, comprehension, and analytical skills. Key Skills AI Data Annotation Medical Data Annotation Medical Transcription Healthcare AI Projects LLM Evaluation Speech-to-Text Validation Audio Transcription Linguistic Quality Assurance English & French Language Evaluation Entity Resolution Data Labeling Proofreading & Editing Annotation Guidelines Compliance AI Training Data Quality Control Data Validation Text Classification Audio Quality Evaluation Natural Language Processing (NLP)

Hi ! I work with e-commerce stores (mainly Shopify) to handle their daily customer support operations. I manage customer messages, order tracking, shipping delays, refund requests, and order-related disputes. The goal is simple: prevent customer support from becoming a burden while keeping responses fast and clear for customers. I’m responsive, organized, and serious in handling requests, especially when dealing with sensitive or unhappy customers. Tools I use: - Shopify - Gorgias / Zendesk - AfterShip / 17Track - PayPal / Stripe - Gmail I can work independently or integrate quickly into an existing team. If needed, I can help you set up a smoother support system that saves time and reduces customer issues. ********************************************************************************** Salut ! Je travaille avec des boutiques e-commerce (principalement Shopify) pour gérer leur support client au quotidien. Je prends en charge les messages clients, le suivi des commandes, les retards de livraison, les demandes de remboursement et les litiges liés aux commandes. L’objectif est simple : éviter que le support devienne une charge pour le business, tout en gardant des réponses rapides et claires pour les clients. Je suis réactif, organisé et sérieux dans le traitement des demandes, surtout quand il s’agit de situations sensibles ou de clients insatisfaits. Outils que j’utilise : - Shopify - Gorgias / Zendesk - AfterShip / 17Track - PayPal / Stripe - Gmail Je peux travailler de manière autonome ou m’intégrer rapidement à une équipe déjà en place. Si tu veux, on peut voir ensemble comment organiser ton support pour gagner du temps et réduire les problèmes clients.

French virtual assistant, I'm here to help you grow your business, available full-time for the following projects: — Customer service — Product listing — Content & community management — Content & comment moderation — Administrative support Self-motivated, reliable and able to work with minimal supervision, I tend to exhaust all resources before asking for someone's help, I love learning new things and can learn quickly. Pleased to collaborate with you.

With over 10 years of experience in virtual assistance and customer service, I help businesses efficiently manage their operations while ensuring a seamless and satisfying customer experience. 🔥 Fluent in French and English, I handle various administrative tasks with professionalism and precision. 🚀 Shopify Specialist, I manage order processing, tracking, and issue resolution, ensuring smooth and hassle-free operations. 🔎 Organization & Proactivity are my key strengths: I adopt a clear and transparent communication approach, allowing me to anticipate and resolve issues before they escalate. 🛠️ Tools I Master: ✔️ CRM (HubSpot, Zendesk…) ✔️ Asana, Notion, Trello ✔️ Slack, Zoom, Google Workspace ✔️ Canva for visual content creation 💡 Reliable and adaptable, I work with a stable connection and backup solutions, ensuring continuous availability, even in case of emergencies. 👉 Looking for a skilled virtual assistant to optimize customer relations and streamline operations ? Contact me now ! Avec plus de 10 ans d’expérience en assistance virtuelle et service client, j’accompagne les entreprises dans la gestion efficace de leurs opérations, garantissant une expérience fluide et satisfaisante à leurs clients. 🔥Bilingue en français et anglais, je prends en charge divers travaux administratifs avec professionnalisme et rigueur. 🚀 Spécialiste Shopify, je gère le traitement, le suivi des commandes et la résolution des litiges, assurant ainsi une gestion fluide et sans accroc. 🔎 Organisation & anticipation sont mes maîtres-mots : j’adopte une communication proactive et transparente, permettant d’identifier et résoudre les problèmes avant qu’ils ne s’aggravent. 🛠️ Outils maîtrisés : ✔️ CRM (HubSpot, Zendesk…) ✔️ Asana, Notion, Trello ✔️ Slack, Zoom, Google Workspace ✔️ Canva pour la création visuelle 💡 Fiable et adaptable, je travaille avec une connexion stable et des solutions de secours, garantissant une disponibilité continue, même en cas d’urgence. 👉 Besoin d’une assistante virtuelle compétente pour optimiser votre relation client et structurer vos opérations ? Contactez-moi dès maintenant !

Forte de différentes expériences en Ressources Humaines en France et à l'international dont le recrutement a été le fil rouge, je saurai répondre à vos besoins spécifiques liés au recrutement des talents. Je suis apte à répondre à vos demandes en recrutement quel que soit votre secteur d'activité (j'ai déjà travaillé pour la recherche de profils d' ingénieurs informatiques, ingénieurs oil & gas, vétérinaires, RH, BPO..). Je pourrai notamment vous proposer mes services sur les sujets suivants: - Définition du poste et du profil recherché - Création des fiches de poste - Diffusion des annonces - Chasse/Sourcing - Gestion de la relation avec les cabinets de recrutement - Tri des CVs - Réalisation des entretiens de présélection - Réalisation des entretiens de personnalité - Évaluation des profils Contactez-moi et partagez-moi votre problématique et vos attentes.