I need to hire someone that is able to respond to WordPress questions at any time of the day. This is mainly a customer support position that responds mainly to WordPress inquiries.
Our service provides:
- unlimited questions about WordPress (that take 1/2 less to answer)
- unlimited (simple) tasks
- WordPress education through our emails with the clients
- 24/7 support
Our site is yoursiteguru.com/guru-unlimited if you want to see more; Note: do NOT apply through our site as any incoming application via our site will be ignored and deleted.
You need to be able to respond in a timely manner (within an hour or two) to any customer inquiry or task, weekdays and weekends.
You must be able to contact and communicate with me as well, be readily available.
Have these skills:
- excellent overall knowledge of WordPress (themes-plugins-coding-hosting, etc...) <MUST HAVE
- be able to email clients with EXCELLENT English <MUST HAVE
- customer support background would be nice
- when you are waiting on clients to ask questions you will be working on lead generation, general outreach to potential clients. < Important!
- I would like you to keep a record of your interactions with our clients, so when we need to hire another customer support guru they can read how everything works. We can discuss this in the interview.
Place "winning" in the first line of your response, so I know you've read this entire post.
Looking to hire for full time, long term work.