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Technical Support Jobs

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Fixed-Price - Entry Level ($) - Est. Budget: $10 - Posted
Hello, I needs someone who can expand my dropbox storage legally. When applying do write how much can you expand and how much will the expanded space stay on my account. Budget for this project: 10$. Thank you for your time.
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need an English speaking individual who can help us streamline our support systems. Your job will be to manage the metrics within the support desk, making sure all tickets are responded to quickly, and all customers served to the best of your ability. You will help us streamline our bug reporting systems, and also keep customers updated with any bug fixes which affect their support requests. You will report directly to the owners of the company, and keep them informed of your progress daily.
Skills: Administrative Support Customer service Customer support Email Handling Email Technical Support English Helpdesk Technical Support Virtual Assistant
Fixed-Price - Entry Level ($) - Est. Budget: $600 - Posted
Job description: - Link computer cables and monitor - Install software on computer - Run errands (buy Pricerite bookshelf, pick up bean bags) - Assemble one small Pricerite book shelf (no tools needed) - Fill up bean bag cover with beans. - Go to Mong Kok to pick up a heater (Dyson AM09) - Other simple jobs needed for setting up a new office. Taxi fares for running errands can be claimed. Working hours: 9am - 5pm, Monday Feb 22. Work location: Citibank plaza, Central
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
**************** BEFORE YOU READ FURTHER: - Starting pay is $4.44 to $7.78 per hour, depending on experience and IT certifications. Bids above this will be rejected automatically. - No part time - You will be required to complete about 90 minutes of skills assessments after your first interview, if we move forward - Passion and love for customers and technology are more important than experience and knowledge - Your English must be impeccable. Accents are OK, as long as they do not impair the ability of a customer to understand you. **************** You need to: - Love technology - Love people and helping others - Be detail oriented - Be able to think critically about a problem - Have no fear when facing new problems - Be a great team player - Have a sense of accountability and responsibility for your work - Be interested in a long-term relationship with us What you'll do: - Help maintain our customers' 3,000 workstations and servers - Answer live calls from customers and assist them with technical problems - Work with Las Vegas teammates on complex issues - Receive constant training and help from our team, and never be alone - Help us document our processes and procedures
  • Number of freelancers needed: 4
Skills: Call Handling Customer service Data Entry Email Handling Office Administration Technical Support Telephone Handling VMware Administration Windows Administration
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Reply to Inquiries that come in from users of the mobile app. For example: - How do I use the app -- Refer them to the demo on our website (www.parkarr.com) - How come my points aren't updating? Keep track of the users that call in for this request on an excel spreadsheet and send daily reports to founder. - Technical issue troubleshooting
  • Number of freelancers needed: 2
Skills: Content Writing Customer service Customer support Email Deliverability Email Etiquette Email Handling Email Technical Support English English Grammar English Proofreading English Punctuation English Spelling Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for someone to handle tech support for our software company. It is an analytics type of company. You will be answering emails for customers with questions about setting up the product, using the product, etc. Skills you need: - Great english speaking skills/writing skills - Knowledge of simple tech stuff like copy/pasting a javascript code onto a web page - Professionalism - Reliability
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Four our international and Multilanguage contact center, 5CA is looking for a Work-From-Home Technical Support Representative who is bilingual in both Italian and Spanish to provide support for a well-known international technology company. Main tasks include: - Providing technical support by telephone and e-mail, providing a satisfactory solution to the user’s inquiries. - Working together with team leaders and trainers to constantly keep knowledge up-to-date. - Ensuring customer satisfaction. Requirements - Fluency in Spanish and Italian (speaking and writing). Additional languages are a big plus. - Knowledge of hardware, networking, routers and mobile devices. An IT or other relevant technical education will be valued, though it’s not an excluding requirement. - Experience with computers and technology products. - Experience in a Customer Service environment, Call Center or an international business setting. - Quick learning skills and being open to working with new technologies and products. - Flexibility, strong communication skills and being good at multitasking and problem solving. - Full time availability - A dedicated, quiet work space that is located within your own residence. PC requirements: - Owning a PC (Apple computers are NOT compatible) with a Core i5 (or better/similar) processor - 4GB of RAM (though 8GB or above is better) - 1.0 Mbps download speed - 0.5 Mbps upload speed - Windows 7 or 8.1 with a 64-bit system - USB connected headset (though this is required in the latter stages of the process) What we offer: - The possibility to work from the comfort of your own home. - Constant up to date training and access to the latest information in technology and video games. - An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise. - All the required software, tools and data base. - A permanent contract focused on a long-term relationship. - Being part of a company that treats remote employees as part of its family.
  • Number of freelancers needed: 2
Skills: English Italian Spanish
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking a Technical Support Engineer to assists Embarcadero customers worldwide who rely on our products and solutions to help them build, optimize, and manage sophisticated database infrastructures powering a wide variety of enterprise applications. Key Responsibilities • Provide technical support for Embarcadero products. This includes communicating directly with customers via phone and e-mail to identify, reproduce, and resolve reported issues. • Evaluate, troubleshoot and follow-up customer issues while tracking details in SalesForce.com • Identify, replicate, and document customer reported product defects and enhancement requests. • Develop and test workarounds when and if applicable. • Interact with internal and external department resources for problem determination, resolution, and escalation. • Installation/de-installation of required software; provide specifications for the configuration of systems, applications, and databases when necessary. • Keep up-to-date on technical aspects of Embarcadero’s products. • Participate and articulate test cases for management and the product development team when necessary. Requirements: • Strong relational database skills in any of these databases: Oracle, SQL Server, DB2 or Sybase. • Excellent customer service skills including both written and verbal English language skills. • Previous experience in a technical or support environment • Ability to multi-task and seamlessly transition from one skill set to another • Strong Windows Platform Expertise. • Excellent troubleshooting and debugging skills. • Knowledge of software design and implementation. • Four-year university degree or sufficient relevant work experience. Non-technical Job Requirements: The applicant must be able to work an 8 hour shift between the hours of 8:00 am to 5:00 pm, Pacific Time, Monday to Friday. A one hour, non-paid meal break is included in these hours. APPLICANTS MUST HAVE: 1. Skype and good quality audio call capability in order to conduct the interview. If hired, Skype will be the primary means of communication with the other team members. 2. Internet with bandwidth no less than 3 MB/s to support an IP soft phone client. 3. Windows 7 or later OS on his or her working computer. The applicant MUST be the person who is actually performing the work. The contract is for direct hire. Agencies should not apply. Required Work Experience 1 year or greater job related experience in all above areas. JOB INTERVIEW: Skype will be used to interview each selected applicant. The applicant must be on time for the scheduled interview and must have a good headset that is already fine tuned for VOIP communications used in Skype. If the applicant doesn't meet the above requirements at the time of the interview, the interview will be canceled and no other opportunities will be offered. To succeed in the job, the applicant must have a high level of attention to detail. Such an applicant will have read this job description and understood all instructions stated above before applying for the job.
Skills: Customer support Data Modeling Database Administration Oracle PL/SQL Phone Support Relational Databases SQL
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