Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone who knows Opencart well for ongoing site maintenance, improve cx/ux, landing pages, etc.
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We are looking for a part time experienced support staff Basic job requirements:
 - Moderating the support inbox, ensuring customers and potential customers receive responses within 24 hours of submission. - Testing bug reports locally and logging them in our projects system, with appropriate detail and testing instructions, when a bug is confirmed as legitimate - Pre-release quality assurance testing for every new release and product - Creating tutorials, documentation, screencasts and other forum materials to help guide people to success Working conditions: - This is a part time job. We expect you to provide 2-4 working hours daily, five days a week. - This is a remote job; you can work from anywhere you want as long as you deliver your work on time. - Working hours are flexible, no commitment on specific hours each day, but no ticket should pass 24 hours without having it answered. Your skills: - Good WordPress Knowledge. - Obviously HTML & CSS. - PHP (not a guru, no need for that, just some good skills to debug/edit/understand PHP codes). - jQuery ( not a guru, just to understand the basics of it, to debug or edit some visuals effects and plugin adaptations). - Experience with tools such as Firebug or Chrome Developer tools. - Good written English and communicating skills. - The patience of a saint and the ability to keep a cool head. - Self-motivated and work well independently Meaning you don’t need to be nudged every step of the way and are proactive in tackling things that need to be done without direction. - Willingness to learn new things and an aptitude for technology. To have a real-work situation, we will be conducting a simple test for all the applicants. Kindly find the details below. - Please complete these tasks in a pdf or similar in English - You should mention how many hours it took you to develop the answer and the documentation article. - You should also mention what is the expected hour rate for this work. Thanks,
Skills: CSS English HTML jQuery PHP WordPress
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We need an on-call technical support IT specialist to troubleshoot our clients' software (our proprietary software) and assist new clients with installation. Phone and email typically resolved via remote desktop support and availability from 9 a.m. to 5:30 p.m. Pacific Time is required. Billable time is to be logged and will typically average 10 hours per week. Immediate response is required from 9 to 5:30 p.m. if not working with another one of our clients. OS - Only Windows. This is on-going with no end date.
Skills: Customer service Email Handling Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, looking persons for customer support service, who much know the Urdu and only from Pakistan candidate would be entertain with background experience.
Skills: Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a tech savvy person to do customer service/technical support for our product. You will be handling phone calls regarding a particular product we sell. You will be walking customers through the set up process and trouble shooting any issues they may have with the device. Must have perfect spoken English. Working during USA time zone only. About 5 to 10 hours a week needed Thank you, Shawn
Skills: Customer service Customer support Phone Support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for someone to handle all of our customer service/support emails that come through for our email capturing software. We get about 40 support emails a day 1/4 of them are billing/login related and 3/4 are trouble shooting. You will need to learn the ins and outs of using the software to be able to give people walk throughs. If you receive more than 10 requests for the same trouble shooting issue, we can add it to an FAQ for people. Our current support person will be moving over to our other company but they can help train and get you up to speed. However, it is important you have experience with doing technical support customer service work for software. (No development or programming skills are needed for this)
Skills: Customer service Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
All work performed over TeamViewer via our network. This requirement can be removed after a successful training. Mandatory Qualifications: Perfect English verbal and written Linux Command Line Expert VoIP Hardware telephone connected to our PBX registered as a support extension High Quality Reliable Internet (ISP) Asterisk command line, FreePBX GUI and other GUI Asterisk Deployments. No exceptions. Freeswitch / FusionPBX Optional Qualifications: SBC / Session Border Controllers Email configured on a cell phone for emergencies to our exchange server. Reliable. Position term: TBD based on successful results can be long term. 40 /hrs week. Responsibilities: Working technical support tickets Monday - Friday 9:00 EDT to 18:00 EDT Available on weekends when necessary, this is not often. -- Technical support for existing client based -- Maintaining our data center servers remotely - Weekly audits, firewall checks, security patches when needed. -- Answering first line of defense technical support calls in our QUEUE -- Recommending ways to improve our services. Projects: We are deploying a new GUI PBX that is in testing now. You will be a valuable team member in this roll out. --Testing --Providing updates to our programmer --Verifying recommending additions to the PBX --Become a valuable member of our support and services team. This is a long term position for the right candidate. This position can start immediately once experience is verified. We have a 100% automated user portal for our clients. Training will be provided on the use of our user portal along with our company work flow. We have two types of clients. Legacy and user portal. Legacy are PBXs we support and manage where as Portal are mostly self managed customers and they have basic questions from time to time. This position is good for the right person. This person must be a self starter, motivated to want to be successful, enthusiastic, providing input to help us improve on a regular basis.
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
Customer Service Representative / $3/hr - Pay $3/hr -Available full time and weekends -Availability should be open from 9pm MNL up to Noon the next day - Minimum 2 years call center experience on inbound campaign Job Role: Take upwards of 30 inbound calls, filter if the customer is infront of their computer or not, and transfer the caller to a Level 2 technician for diagnoses
Skills: Antispam and Antivirus Computer Repair Computer Skills Email Technical Support English Grammar virus removal
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
My name is Mark Toriello, I am the owner of a boutique insurance firm in NJ named The Alliance Group. Our focus is workers comp cost management and recovery. Part of the service that we provide includes interaction with carrier adjusters and overall analysis of open claims. I need someone with knowledge regarding medical treatment and management of one open claim for one of my larger accounts. I can fill you in on the details when we speak. I am looking for someone to ride shotgun over the carrier's adjuster to be sure that this claim is not being mismanaged regarding treatment and getting the claim closed asap. I would like to discuss your experience and how we may be able to work together to achieve our expense management goal. Best, Mark