Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job duties are : *Answer incoming calls and emails. *Independently troubleshoot, resolve, and test technical issues for products assigned by the Team Leader. *Dispatch field engineers when appropriate. *Create appropriate documentation for all work performed. *Conduct customer training sessions for products assigned by the Team Leader. *Produce and maintain customer training material. *Engage Customer Service to assist with technical reviews of equipment orders. *Transition knowledge to other team members through documentation and communication. *Assist in the creation of technical support standards and improvements that increase efficiency and improve support turn-around times and customer satisfaction. *Engage in special projects as assigned. *Ensure the complete satisfaction of the customers. Skills: 3-5 years of experience in pharmaceutical or biochemical industry. Technical support experience preferred. Demonstrated ability to consistently deliver what’s promised on time, proactively provide status reports, and independently manage tasks from inception through completion with minimal supervisory guidance. Ability to work in a team environment with shared goals and responsibilities. Ability to provide clear and structured written documentation.
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
You need strong technical skills to create PDF guide on how to use a popular online website. You create a guide which shows people who are not so technically inclined on how to use a registration classified website.
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
We are lanching a new Motion Control for one of our clients in Dubai.(You must be based in Dubai for this job) This will involve the installation of our hardware and software solution in one of the retail shops in Dubai. The project will involve installation of computer preloaded with our hardware on site. Connecting computer to a camera hardware we will be shipping. And then basic testing and overall installation of the solution in a usable state on site. We are looking at launchin the solution around the 15th of August 2016. Installation site will be inside Dubai itself. Candidate will have to visit site several times as and when the installation and testing would be required to be undertaken. We shall be paying on a per call basis. You need to have knowledge of basic IT skills such as working with windows OS, different softwares, connecting USB based hardware and troubleshooting. As we are undertaking several projects in Dubai this could turn into a more long term engagement on the basis of your performance.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I need to hire someone that is able to respond to WordPress questions at any time of the day. This is mainly a customer support position that responds mainly to WordPress inquiries. Our service provides: - unlimited questions about WordPress (that take 1/2 less to answer) - unlimited (simple) tasks - WordPress education through our emails with the clients - 24/7 support Our site is yoursiteguru.com/guru-unlimited if you want to see more; Note: do NOT apply through our site as any incoming application via our site will be ignored and deleted. You need to be able to respond in a timely manner (within an hour or two) to any customer inquiry or task, weekdays and weekends. You must be able to contact and communicate with me as well, be readily available. Have these skills: - excellent overall knowledge of WordPress (themes-plugins-coding-hosting, etc...) <MUST HAVE - be able to email clients with EXCELLENT English <MUST HAVE - customer support background would be nice - when you are waiting on clients to ask questions you will be working on lead generation, general outreach to potential clients. < Important! - I would like you to keep a record of your interactions with our clients, so when we need to hire another customer support guru they can read how everything works. We can discuss this in the interview. Place "winning" in the first line of your response, so I know you've read this entire post. Looking to hire for full time, long term work.
Skills: Customer support English WordPress
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a support person to work casual contacting and bringing on board our clients. Hours are not fixed and work around your other commitments. Initially only a few hours per week (i.e. 3 hours). The work will probably not start for another month. You must have: • Great English • Excellent phone manner • Excellent Technical Skills -------HTML / CSS -------Desktop Support -------Understanding of Computer Applications e.g Xero, Mailchimp • Able to work Australian and USA business hours Can you also please provide: • Method of making cheap phone call to Australia / USA from your country • An indication of how you would do remote desktop support i.e. tools you would use.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Respond to technical inquiries from prospects and customers about the products, pricing, shipping and delivery. The company is a new unit of an established business and sells primarily to OEMs and distributors. The products include battery jump starters, solar chargers and batteries for land mobile radios. There are several existing accounts and expect rapid growth. Customer and prospect inquiries would be very occasional at first and grow as new accounts are added. Customers are U.S. based today and inquiries would be by phone and/or email.
Skills: Customer service Electrical engineering Logistics & Shipping
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Savvy is Hiring! Savvy is a personal tech coaching company, for freelancers and individuals aiming to increase their capacity with modern information technologies. We are currently looking to take on our first team of part time tech coaches. These trailblazers will work with us to develop the service and pioneer the delivery of a quality program that represents good value for money to our clients. You will be paid by the hour, and the work will be part time and flexible, requiring a good deal of self-management and disciplined organization. If you think you might be good at helping people learn to be better with tech, please drop us a line for more details and let us know why you’d be good at the job. For the moment we are only looking for UK based coaches, and for records it would be great if you could let us know where or how you found us. Thanks!
Skills: Communications Technical Support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We're looking for someone to assist us with SMS testing to check sms are delivered in Congo DRC