Technical Support Jobs

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Hourly - Expert ($$$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
We are looking for several high level support experts who are experienced in Network Servers, Databases and Wordpress Migration and Configuration. Communication via Google Hangouts will be vital. When logged in you will be working exclusively for us. We don't want support staff who are working simultaneously on other projects. So you need to be extremely dedicated to the task at hand. This will be mostly message support, some hands on troubleshooting and occasional calls. Testing may start immediately.
  • Number of freelancers needed: 5
Skills: Data Backup Data Recovery Email Technical Support Linux System Administration Network Administration Network Monitoring Network Security Platform Migration Software Configuration Management Technical Support WordPress
Hourly - Expert ($$$) - Est. Time: Less than 1 week, 10-30 hrs/week - Posted
Hello Hello! I need a woocommerce nerd to help me setup quick quick my shipping methods I have set ship station add-on to woo commerce and activated the woo commerce store in ship station but but when a product is sold the shipment is not showing in shipstation. - what i have so fare is this advanced shipping plugin that i bought http://tablerateshipping.com I want five methods of shipping to appear – I already set the ‘free’ method, ‘pick up on location free’ method (these methods are set with the actual woocommerce shippings setup) ‘ground’ method, 2nd day and next day.
Skills: Woocommerce
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Customer Service Representative Job Responsibilities: Serves customers by providing product and service information; resolving product and service problems. Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed. Customer Service Representative Skills and Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
  • Number of freelancers needed: 5
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are property management company that is based in the United States but is planning to put a branch here in the Philippines. We are looking for outstanding technical support representatives who will be part of our Business Process Associates team. Job responsibilities will be: * Monitor all transactions and ensure compliance to quality regulations and maintain effective relationships with clients. * Will serve as the Escalation Team and will have authority on how to handle certain situations. * Coordinate with internal and external clients and provide assistance on phone and resolved all queries. * Will be responsible for Post – leasing process, posting notices, health and safety inspections and handling Tookan app. * Documents all transactions on an everyday basis and update as the process changes. Collate metrics from various associates and prepare appropriate reports. * Coordinate with team members and ensure achievement of all team objectives and goals. * Analyze all issues of internal and external clients and provide effective resolutions for same. * Maintain knowledge on all technical information and resolve all issues in transactions and perform correction where require. * Manage everyday work activities and informed supervisor appropriately. Qualifications: * College graduate * Atleast 1 year in the BPO industry as a Technical Support Representative. * Can work with minimal supervision. * Amenable to change. * Can work in shifting schedule. NOTE!!! * We need someone who's from Davao, Philippines. As of the moment, we're still on a homebased set up but will soon be moving in to our own office. We need someone who can fully commit and start immediately and we mean right after the interview! We are offering $2 - $3/hour for starting salary. Thank you.
  • Number of freelancers needed: 10
Skills: Customer service Email Handling Email Technical Support technical analysis Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a proven leader with demonstrated ability around establishing and building a world class support team for a rapidly growing cloud platform. Responsibilities include; - Establishing SLA's - Setting up and configuring tools as required (Intercom, Zendesk), insuring no customer is left behind - Writing strong and detailed KB articles - Recruit, train, mentor and grow a support team - Rescuing clients, preventing account cancellation - Provide KPIs and analytics for leadership You are process driven and believe in rolling up your sleeves. Customers are king in your book and you and your team don't stop until they are satisfied. You are a strong team leader that believes in a positive work culture and lead by example. You are a self starter with a 'give me the keys' approach to your role and area of the business. We are a rapidly growing US startup with a team of 30 and have worked at a variety of companies including Apple, IBM, Google, Amazon, Ebay, Zynga, Ubisoft and Citibank. We are looking for a true leader to take the rapidly increasing demands of our support team and turn this area of the business into a shining example of customer success. Support hours are 9am - 9pm EST. We use tools including Slack to communicate. This is a full-time and demanding position with a potentially huge future. If you're proven and hungry - this is for you. Please attach your resume and answer why you think you're our candidate!
Skills: Customer service Customer support Management Skills Process improvement
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
APPLICANT WILL ONLY BE CONSIDERED IF THEY ARE BASED IN SAN FRANCISCO A little about you... -Experience leading pre-sales engagements and supporting Senior Sales colleagues in achieving and exceeding territory revenue plans -We work primarily on the Microsoft stack, so we interested in candidates with a solid experience of .NET framework and MS SQL -Ability to estimate projects large and small, including assessing and mitigating risk -Comfortable managing multiple concurrent opportunities and delivering on time -You have exceptional written skills and produce high quality client presentation documents (RFIs/RFPs)
Skills: .NET Framework SQL
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
• Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Opens customer accounts by recording account information. • Maintains customer records by updating account information. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed. .....
  • Number of freelancers needed: 10
Skills: Active Listening Conflict Resolution Customer support Data Entry Sales Telephone Handling