Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Can you convince potential clients to sign up for our service? We answer clients WordPress questions and provide support to their WordPress tasks I need you to answer their questions when they are thinking about signing up. You will also need to be a go-between with our developer and the client. Provide estimated timelines to clients (along with quotes) for work to be done. Experience needed with: Customer Support WordPress Skype/email/Viber Excellent English and grammar are required. Getting clients convincing them to sign up is critical to our business. Being able to SELL our service is very important because that's how our business runs! The service you'll be convincing people to sign up for is our Guru Unlimited service. Http://www.yoursiteguru.com/guru-unlimited Also be willing to provide improvement ideas to me. While not answering questions I would like you to be prospecting, contacting not potential clients, and performing SEO on our website.
Skills: Customer support Sales WordPress
Fixed-Price - Expert ($$$) - Est. Budget: $6 - Posted
I want to hire who could help me to resolve the Processes Chain errors so mainly it will be processes chain support where I need help to find the errors when chain fail and get advise how to resolve it without sharing my screen. This help usually required a entire week once in a month and I can communicate the dates a week or 2 before the support start. I needed the quick respond time when I call cannot wait more then 10 minutes (very important) I may also use the help in development if I needed and found the person is proactive. I will communicate the rate over the Phone with my selected person.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
A software company is looking for an awesome support person. This person should have the ability to learn and support our product. There is not too much technical ability required except ability to install our product and install printers and configure the same. The main capability is the ability to learn our product and be able to answer questions. Strong analytical skills are needed. This is not a simple phone answering. We need someone who can think, understand the problem and provide answers to the client. We are looking for someone who can work with us for a long time.
Skills: Customer service Customer support Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Windows file transfer software (client and server) technical support mainly via phone. Preferably the service is charged on the minutes of calls, please quote accordingly. Tasks include outgoing phone calls to follow up customers using the trial version of our products, use remote desktop to help troubleshoot technical problems, and call back customers to answer their query. Support staff are preferably MCSE certified. Fluent oral and written English is must.
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
I need someone for Chat / Phone support for our website which is an online e-learning training course. Candidate should be able to read and write in fluent English. Training for this position is fairly simple. Candidate will have to learn and understand the basic functions of the E-learning platform in-order to better assist the users. Please message me for more information
Skills: chat support Phone Support Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $5 - Posted
I am building a Blog and I need someone to walk me through how to build a Lead Funnel to attach a PDF on the sidebar of my Blog. I understand the concept and am "almost" there but would like someone to walk me through it. I have my Aweber set up and my Blog is Word Press hosted by Bluehost. My Blog is: www.valcard.net
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, we are looking for a US or Canada based customer support representative that can soon take over the lead customer support role. You would be responsible for answering support tickets via our online support ticket system. Later, you will be responsible for mentoring/training new staff as we grow. Our website is: www.iwriter.com which is the largest content provider on the internet. Only native English speakers apply. This is for a longterm position with our company and pays well. You would be working directly with myself. Please explain why you are the perfect fit for this longterm position. Thank you.
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Bookeo provides an online scheduling and reservation system for small and medium businesses in 123 countries and is translated into over 30 languages. Up to date, Bookeo has processed over 15 million bookings, for a total value of over 1 billion USD. We are looking for a Technical Support Agent to join our team and to work from 12pm to 5pm US Pacific Time, Monday to Friday. Availability to work for a few hours on weekends would be highly regarded. Please only apply if you are seriously interested and have the required experience. We're looking for someone reliable who values punctuality and work ethic and is looking for a long time position. JOB DESCRIPTION: We need a Technical Support Agent to help our customers get more information about our software and receive help with things like set up, configuration and various issues. A perfect match will have a curious mind for how things work and what makes them tick, an affinity for helping and teaching customers, and a constant thirst to learn about the next best thing. If you love to take initiative with customer issues and want to own the customer experience then this is your role. You will: - use our ticketing system to either reply to questions or forward them to developers - respond to customer product inquiries - resolve customer concerns raised during their account configuration and daily use - troubleshoot problems with our software and recommend corrective action - maintain a high level of quality of customer service and professionalism at all times - answer phone sales inquiries - occasionally test application updates to verify and confirm quality, notifying appropriate project managers of your findings - help updating our help articles IDEAL CANDIDATE QUALIFICATIONS - 2 to 5 years of relevant professional experience - Extensive experience troubleshooting SaaS software solutions - Outstanding follow-through and problem solving skills. - Resourceful, and detail oriented. Professional and friendly - Self-motivated and comfortable working independently - Top notch written and good spoken English skills - Reliable, punctual and attentive to detail - Excellent internet connection, headset and ONE of the following devices: Iphone, or android mobile phone, or Ipad/tablet. BENEFITS: We provide our technical support team with 10 paid holiday days/year and 5 paid sick leave days/year after you work for our company for 12 months.
Skills: HTML SaaS Technical Support
Fixed-Price - Entry Level ($) - Est. Budget: $30 - Posted
Hi, I'd like your help to download all my instagram photos from the past 2 years, including text and hashtags. Ideally the original photo is downloaded, but if you don't find a solution, you can also take a screen shot and copy paste the text + hashtags underneath. The final content should be saved in a format that is easy for me to then send over to a web developer who will upload into a site to display both images and text.
Skills: Data Backup Data Entry Data Recovery Content Management