Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
I have multiple televisions I need repaired. I am only learning to repair televisions, but I am very good at repairing other types of electronics like computers. I have been having problems hiring a full time tv technician locally, so I thought a good idea would be to hire a tech on upwork, and the tech can walk me thru the repair online via video chat. I will use a video camera to show the tech the problems, and the tech will tell me what to do. I currently have 7 televisions that need repaired. I need someone who can WORK FAST AND SMART. I repair about 10 tvs a week, and if you're good, I will keep you on to repair for me for months. The tech with the lowest pay and bid gets the job.
Skills: Computer Repair Electronic Workbench Electronics Phone Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
All work performed over TeamViewer via our network. This requirement can be removed after a successful training. Mandatory Qualifications: Perfect English verbal and written Linux Command Line Expert VoIP Hardware telephone connected to our PBX registered as a support extension High Quality Reliable Internet (ISP) Asterisk command line, FreePBX GUI and other GUI Asterisk Deployments. No exceptions. Freeswitch / FusionPBX Optional Qualifications: SBC / Session Border Controllers Email configured on a cell phone for emergencies to our exchange server. Reliable. Position term: TBD based on successful results can be long term. 40 /hrs week. Responsibilities: Working technical support tickets Monday - Friday 9:00 EDT to 18:00 EDT Available on weekends when necessary, this is not often. -- Technical support for existing client based -- Maintaining our data center servers remotely - Weekly audits, firewall checks, security patches when needed. -- Answering first line of defense technical support calls in our QUEUE -- Recommending ways to improve our services. Projects: We are deploying a new GUI PBX that is in testing now. You will be a valuable team member in this roll out. --Testing --Providing updates to our programmer --Verifying recommending additions to the PBX --Become a valuable member of our support and services team. This is a long term position for the right candidate. This position can start immediately once experience is verified. We have a 100% automated user portal for our clients. Training will be provided on the use of our user portal along with our company work flow. We have two types of clients. Legacy and user portal. Legacy are PBXs we support and manage where as Portal are mostly self managed customers and they have basic questions from time to time. This position is good for the right person. This person must be a self starter, motivated to want to be successful, enthusiastic, providing input to help us improve on a regular basis.
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
Customer Service Representative / $3/hr - Pay $3/hr -Available full time and weekends -Availability should be open from 9pm MNL up to Noon the next day - Minimum 2 years call center experience on inbound campaign Job Role: Take upwards of 30 inbound calls, filter if the customer is infront of their computer or not, and transfer the caller to a Level 2 technician for diagnoses
Skills: Antispam and Antivirus Computer Repair Computer Skills Email Technical Support English Grammar virus removal
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
My name is Mark Toriello, I am the owner of a boutique insurance firm in NJ named The Alliance Group. Our focus is workers comp cost management and recovery. Part of the service that we provide includes interaction with carrier adjusters and overall analysis of open claims. I need someone with knowledge regarding medical treatment and management of one open claim for one of my larger accounts. I can fill you in on the details when we speak. I am looking for someone to ride shotgun over the carrier's adjuster to be sure that this claim is not being mismanaged regarding treatment and getting the claim closed asap. I would like to discuss your experience and how we may be able to work together to achieve our expense management goal. Best, Mark
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We run an online class and need a tech support hotline. Students must be able to get help either through chat, Zoom or similar. You must be familiar with common tech stuff and fluent in English speaking and writing The students will need help with these programs/web apps that you must know: - Slack - Zoom (audio and camera important here) - Google docs - Upwork (!) - VidHub - PeerGrade - Padlet
Skills: chat support Customer support Google Docs Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $800 - Posted
Need a person for Tech support. Responsibilities: 1. Must be able to clearly communicate via phone, email and instant messaging with end users and technicians. 2. Record, maintain and updates issues in the Incident Management system. 3. Keep customers informed on the status of their requests. 4. Resolution of level one issues - Following knowledgebase articles and procedures. 5. Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions. 6. Escalate incidents to level2/level3 support. 7. Identify recurring issues. Required Qualifications: 1. Understanding of the basics of Microsoft Server OS and Linux OS. 2. Network basics, such as TCP/IP, Ping, Trace Route. 3. Must be customer and detail oriented. 4. Available for multiple shifts. Desired Qualifications: 1. VMware knowledge. 2. Hyper-V knowledge. 3. 1+ Years of technical support or IT desk side support. 4. Fluent in English. 5. Willingness to learn new tools and technologies and take on new responsibilities as assigned. Skills required: • English - Speaking - Writing
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
I need someone to interact and take of a few clients requests online via a basecamp project. The request involve updating pages and images in a variety of sites, making sure their needs are taken care of and be quick in responding to the clients. The plan is also to make their sites grow, so I need someone with initiative, proactive, courteous and well written and spoken skills. You will be on trial for 30 days, in which time, I will double my offering and increase again pending everything goes well.
Skills: Adobe Photoshop CSS English Grammar HTML JavaScript
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
5CA is now hiring a customer service rep fluent in French and Spanish who loves gaming, to provide support for various Tech and Gaming Companies while working from home! Computer Requirements: Minimum 4 GB RAM memory, i5 processor or similar/ better, max. 3 years old (with windows 7 or 8.1- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally). Message me if the following applies to you: - You are fluent in French and Spanish, in speaking and writing. - You have experience with the newest video games and consoles. - You own a PS4, Xbox one or a modern gaming PC/laptop. - You have experience in a Customer Service environment - You are a quick learner and are open to working with new technologies and products. - You are flexible, a strong communicator, good at multitasking and problem solving. - You are available for a long term position and able to work with a fixed schedule. - You have a dedicated quiet work space that is located within your own residence. What you'll be doing: * Providing Customer Care services to customers, providing a satisfactory solution to the customer´s inquiry and to exceed his/her expectations in doing this. * Working together with team leaders and trainers to constantly keep your knowledge up-to-date. * Making sure that the customer is satisfied with the whole customer service experience, every time. What we offer * A professional and multicultural working environment with people from all over the world. * The possibility to work from the comfort of your own home. * Up to date training and access to the latest information in technology and video games. * An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise. * All the required software, tools, and database. * Being part of a company that treats remote employees as part of its family. --- About 5CA --- 5CA is an expert in multilingual customer service and customer contact. We provide our clients with the opportunity to outsource their customer service department or call center in order to ensure high-quality customer contact, 24/7, in over 10 different languages. We specialize in technical support and customer care services. 5CA is a major player in the industries of consumer electronics and video gaming.
Skills: Call Handling Computer Skills French Spanish Technical Support
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
5CA is now hiring a customer service rep fluent in Spanish and Italian who loves gaming, to provide support for various Tech and Gaming Companies while working from home! Computer Requirements: Minimum 4 GB RAM memory, i5 processor or similar/ better, max. 3 years old (with windows 7 or 8.1- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally). Message me if the following applies to you: - You are fluent in Spanish and Italian, in speaking and writing. - You have experience with the newest video games and consoles. - You own a PS4, Xbox one or a modern gaming PC/laptop. - You have experience in a Customer Service environment - You are a quick learner and are open to working with new technologies and products. - You are flexible, a strong communicator, good at multitasking and problem solving. - You are available for a long term position and able to work with a fixed schedule. - You have a dedicated quiet work space that is located within your own residence. What you'll be doing: * Providing Customer Care services to customers, providing a satisfactory solution to the customer´s inquiry and to exceed his/her expectations in doing this. * Working together with team leaders and trainers to constantly keep your knowledge up-to-date. * Making sure that the customer is satisfied with the whole customer service experience, every time. What we offer * A professional and multicultural working environment with people from all over the world. * The possibility to work from the comfort of your own home. * Up to date training and access to the latest information in technology and video games. * An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise. * All the required software, tools, and database. * Being part of a company that treats remote employees as part of its family. --- About 5CA --- 5CA is an expert in multilingual customer service and customer contact. We provide our clients with the opportunity to outsource their customer service department or call center in order to ensure high-quality customer contact, 24/7, in over 10 different languages. We specialize in technical support and customer care services. 5CA is a major player in the industries of consumer electronics and video gaming.
Skills: Call Handling Computer Skills Technical Support