Technical Support Jobs

165 were found based on your criteria {{ paging.total|number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("0")|number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("1")|number:0}})
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Bookeo provides an online scheduling and reservation system for small and medium businesses in 123 countries and is translated into over 30 languages. Up to date, Bookeo has processed over 15 million bookings, for a total value of over 1 billion USD. We are looking for a Technical Support Agent to join our team and to work from 12pm to 5pm US Pacific Time, Monday to Friday. Availability to work for a few hours on weekends would be highly regarded. Please only apply if you are seriously interested and have the required experience. We're looking for someone reliable who values punctuality and work ethic and is looking for a long time position. JOB DESCRIPTION: We need a Technical Support Agent to help our customers get more information about our software and receive help with things like set up, configuration and various issues. A perfect match will have a curious mind for how things work and what makes them tick, an affinity for helping and teaching customers, and a constant thirst to learn about the next best thing. If you love to take initiative with customer issues and want to own the customer experience then this is your role. You will: - use our ticketing system to either reply to questions or forward them to developers - respond to customer product inquiries - resolve customer concerns raised during their account configuration and daily use - troubleshoot problems with our software and recommend corrective action - maintain a high level of quality of customer service and professionalism at all times - answer phone sales inquiries - occasionally test application updates to verify and confirm quality, notifying appropriate project managers of your findings - help updating our help articles IDEAL CANDIDATE QUALIFICATIONS - 2 to 5 years of relevant professional experience - Extensive experience troubleshooting SaaS software solutions - Outstanding follow-through and problem solving skills. - Resourceful, and detail oriented. Professional and friendly - Self-motivated and comfortable working independently - Top notch written and good spoken English skills - Reliable, punctual and attentive to detail - Excellent internet connection, headset and ONE of the following devices: Iphone, or android mobile phone, or Ipad/tablet. BENEFITS: We provide our technical support team with 10 paid holiday days/year and 5 paid sick leave days/year after you work for our company for 12 months.
Skills: HTML SaaS Technical Support
Fixed-Price - Entry Level ($) - Est. Budget: $30 - Posted
Hi, I'd like your help to download all my instagram photos from the past 2 years, including text and hashtags. Ideally the original photo is downloaded, but if you don't find a solution, you can also take a screen shot and copy paste the text + hashtags underneath. The final content should be saved in a format that is easy for me to then send over to a web developer who will upload into a site to display both images and text.
Skills: Data Backup Data Entry Data Recovery Content Management
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We bring on new customers on our product. We are averaging 21 new customers a month. Our ticket system current issues a ticket when a new customer comes in. The goal is to have a team that can respond to new customer tickets 24/7 within one hour of reception of new customer ticket. When the new customer tickets come in, there are two processes that we have to do for them. 1. Is setting them up in our systems which takes 15 - 30 minutes. This time assumption is made based on the amount of time it took to create the training material on this process. I have created material on how to do the processes below. They will require the use of the technologies listed below, but again the training material will describe the processes. 2. The other is on boarding the customer, going over the product with them and making sure they are OK. Your Team will not be involved in this process, but you will work with the on boarding specialist to coordinate efforts as described in the training material. Requirements: 1. login to our customer portal to reference customer 2. Use of GIMP(or another photo editor) and Microsoft Word 3. Login to our ticketing system to respond ONLY to new customer tickets. 4. Availability to answer new ticket requests 24/7 within 60 minutes of ticket request. By this we mean the ability to start the three minute processes outlined in "register a new cloud customer" or "Register a new on premise customer" the other steps can have a 4 hour turn around time. Time and Processes for Cloud Customers Minutes Process 3 Register a new cloud customer 1 Resizing Logos (Gimp) 2 Creating left top logo (Gimp) 3 Register a new cloud customer part II (Response from customer) 2 Register a new cloud customer part III (Response from onBoarding specialist) 9 Register a new cloud customer part IV (Setup) 5 register a new cloud customer part V (Create onBoard Guide in Microsoft Word) Time and Processes for on Premise Customers Minutes Process 3 Register a new on premise customer 3 Register a new on premise customer part II (Response from customer) 2 Register a new on premise customer part III (Response from onBoarding specialist) 5 register a new on premise customer part IV (Create onBoard Guide in Microsoft Word)
Skills: Microsoft Word
Fixed-Price - Entry Level ($) - Est. Budget: $25 - Posted
It is a dual sim card phone. I have a US TMobile Sim and a China Mobile Sim. It works fine with wifi, however does not work well outside of wi fi. However, the group texting never works and I want to see if we can get that up and running as well. If someone can assist me with this, that would be great. We can arrange a time to skype in order to troubleshoot the phone. Thank you.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job duties are : *Answer incoming calls and emails. *Independently troubleshoot, resolve, and test technical issues for products assigned by the Team Leader. *Dispatch field engineers when appropriate. *Create appropriate documentation for all work performed. *Conduct customer training sessions for products assigned by the Team Leader. *Produce and maintain customer training material. *Engage Customer Service to assist with technical reviews of equipment orders. *Transition knowledge to other team members through documentation and communication. *Assist in the creation of technical support standards and improvements that increase efficiency and improve support turn-around times and customer satisfaction. *Engage in special projects as assigned. *Ensure the complete satisfaction of the customers. Skills: 3-5 years of experience in pharmaceutical or biochemical industry. Technical support experience preferred. Demonstrated ability to consistently deliver what’s promised on time, proactively provide status reports, and independently manage tasks from inception through completion with minimal supervisory guidance. Ability to work in a team environment with shared goals and responsibilities. Ability to provide clear and structured written documentation.
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
We are lanching a new Motion Control for one of our clients in Dubai.(You must be based in Dubai for this job) This will involve the installation of our hardware and software solution in one of the retail shops in Dubai. The project will involve installation of computer preloaded with our hardware on site. Connecting computer to a camera hardware we will be shipping. And then basic testing and overall installation of the solution in a usable state on site. We are looking at launchin the solution around the 15th of August 2016. Installation site will be inside Dubai itself. Candidate will have to visit site several times as and when the installation and testing would be required to be undertaken. We shall be paying on a per call basis. You need to have knowledge of basic IT skills such as working with windows OS, different softwares, connecting USB based hardware and troubleshooting. As we are undertaking several projects in Dubai this could turn into a more long term engagement on the basis of your performance.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I need to hire someone that is able to respond to WordPress questions at any time of the day. This is mainly a customer support position that responds mainly to WordPress inquiries. Our service provides: - unlimited questions about WordPress (that take 1/2 less to answer) - unlimited (simple) tasks - WordPress education through our emails with the clients - 24/7 support Our site is yoursiteguru.com/guru-unlimited if you want to see more; Note: do NOT apply through our site as any incoming application via our site will be ignored and deleted. You need to be able to respond in a timely manner (within an hour or two) to any customer inquiry or task, weekdays and weekends. You must be able to contact and communicate with me as well, be readily available. Have these skills: - excellent overall knowledge of WordPress (themes-plugins-coding-hosting, etc...) <MUST HAVE - be able to email clients with EXCELLENT English <MUST HAVE - customer support background would be nice - when you are waiting on clients to ask questions you will be working on lead generation, general outreach to potential clients. < Important! - I would like you to keep a record of your interactions with our clients, so when we need to hire another customer support guru they can read how everything works. We can discuss this in the interview. Place "winning" in the first line of your response, so I know you've read this entire post. Looking to hire for full time, long term work.
Skills: Customer support English WordPress
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a support person to work casual contacting and bringing on board our clients. Hours are not fixed and work around your other commitments. Initially only a few hours per week (i.e. 3 hours). The work will probably not start for another month. You must have: • Great English • Excellent phone manner • Excellent Technical Skills -------HTML / CSS -------Desktop Support -------Understanding of Computer Applications e.g Xero, Mailchimp • Able to work Australian and USA business hours Can you also please provide: • Method of making cheap phone call to Australia / USA from your country • An indication of how you would do remote desktop support i.e. tools you would use.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Respond to technical inquiries from prospects and customers about the products, pricing, shipping and delivery. The company is a new unit of an established business and sells primarily to OEMs and distributors. The products include battery jump starters, solar chargers and batteries for land mobile radios. There are several existing accounts and expect rapid growth. Customer and prospect inquiries would be very occasional at first and grow as new accounts are added. Customers are U.S. based today and inquiries would be by phone and/or email.
Skills: Customer service Electrical engineering Logistics & Shipping