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Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We have a system to monitor for 3 shift - PST ( Los Angeles Time, US ) PST 3 AM ~ 8 AM ( 5 hours ) PST 8 AM ~ 1 PM ( 5 hours ) PST 1 PM ~ 6 PM ( 5 hours ) From Monday to Friday ( US ) - 5 days . We will provide System monitoring dashboard to read - CPU rate every 10 min. to update Maximum value to google sheet. ==> 30 time of data entry. We expect to hire 3 people for above 3 different time zone, No special skill required, but very diligent to update data and call us when it reach to critical value.
Skills: Data Entry Microsoft Excel
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Help customers build Campaign Emails, Landing Pages, Opt-In Forms and provide technical support. Person needs to be very familiar with one of the common marketing automation platforms like Infusionsoft, Hubspot, Ontraport, Marketo. Person must have excellent english skills and be able to work with customer over the phone to troubleshoot issues.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Help customers and answer questions related to our products and give basic phone/email support to customers. Our two Products are easy to learn but can take some time to master. A strong command of English language is necessary. You must be available at odd hours as well as U.S.A business hours. Please visit http://www.trackroad.com & http://www.mydispatch.com to get an understanding of our products. Please message me if you are interested and we can go from there. Thanks, Matt
Skills: Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are unified communications company located in US and we're looking for supportive and detail individual to join us. Technical Support Representative will answer customer tickets and provide resolutions for customer issues revolving around the setup, provisioning, and use of our service. - fluent in English, spoken and written. Need to be able to handle phone calls if necessary. - Great manner and patience to all customers. - Detail oriented is a must - Remote Desktop and web conference for training and demo when needed. - Maintain and update knowledgebase regularly.
Skills: chat support Email Handling English Phone Support Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
WeAssist Services Group is looking for a experienced Technical Support Representative to be a part of our growing team. We are looking for experienced freelancers or contractors that are dedicated, trustworthy, can work with minimal supervision, a team player, punctual, result oriented and most important is always willing and able to meet the demands of our clients. Candidates must have: a fast and reliable internet connection must be available thru Skype and comfortable doing Skype Audio or Video call a pc headset with working microphone and speakers a working pc camera knowledgeable using google doc, sheet and drive If you are what we are looking for kindly compose you own cover letter ( no generic cover letters please) and tell us about your experience in your field of work. And also let us know that you have all the requirements that we need that is written above.
Skills: Administrative Support chat support Customer service Technical Support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are an app development company. We are kooking for a part-time to possible full-time project manager who can: • Work with QA testers, designers and developers • Manage timelines and communicate project updates in the form of email • Strong writing skills, need the ability to communicate in a professional tone • Having a Mac with Sketch is a plus • Experience with overseeing development for web or mobile apps and understanding user flows • Bonus if based in San Francisco & US • Requires responsiveness during normal working hours via email, slack, skypw • Requires participation in conference calls • Experience with Trello is a plus Training will be provided and job responsibilities will be given in great detail.
  • Number of freelancers needed: 2
Skills: Customer service Customer support Project management Project Management professional
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi, We are looking for a Technical Support representative with experience in Linux Systems, WHMCS, cPanel/WHM and Virtualizor. We currently have about 15-20 active tickets a month. You will be provided with a Boxne Netowk Solutions email address. You are only asked to work for us when you get an email of a new support ticket has been created. *You will only work when a email of a new ticket is created *You will be paid for the amount of hours worked to resolve the issue *Your hours will depend on the amount of tickets + bonus if resolved promptly. *You will be asked to respond to this ticket within 8 hours of ticket creation. *We are looking for talented individuals willing to work at a low hourly cost. Bonuses/Raises will be available as we expand *YOU MUST* Respond to a service outage within 10 minutes (Text message will be sent to your phone) Understand Virtualizor, cPanel and WHM, Linux, Windows and WHMCS. *Have had prior experience with other hosting providers. *Be on Standby working on other projects for atleast 8 hours a day. (You will be asked to stay in a live chat session, during this time.) *Must be fluent in English. *We may ask you to provide Toll-free phone support as well. (Undecided at this time.) Ability to work with a team is necessary! Must be fluent in English* Must be able to complete job within 10 minutes if a Administrator requests the task to be completed. **YOU ARE RESPONSIBLE TO LOG YOUR OWN HOURS! Thank you.
  • Number of freelancers needed: 2
Skills: CentOS CPanel Customer service Customer support Debian OS Email Handling English KVM Virtualization Linux System Administration Live Chat Software Microsoft Windows Server MySQL Administration Network Administration Phone Support Technical Support Virtualization Web Host Manager Web Hosting WebHost Manager (WHM) WHMCS Development
Fixed-Price - Entry Level ($) - Est. Budget: $1,000 - Posted
Need someone to provide 24x7 call center support. Very minimal calls right now. Might grow in the future. All the call center will do right now is take down the name of the client, a description of the problem, and open a ticket on our tech support portal. Call center will provide the customer with a technical support ticket #. That's all we need right now. When a call comes in, all I need a person to do is the following: 1. Answer the phone in English 2. Ask for customer's contact info. Ask customer if they already have a ticket open. If not, open a ticket for them and take down as much information as possible. 3. Add the customer's email address to the ticket. Add other customer contact info as needed. 4. Give the customer a trouble ticket # 5. Tell the customer an engineer will be looking into their issue and get back to them ASAP. Please let us know if you can offer this kind of service for us. This is for a USA company in the PST timezone. Please apply with a MP3 of your voice if possible.
  • Number of freelancers needed: 2
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
In 2015, Inc. Magazine, We have been ranked as one of the fastest growing companies in the United States (176 out of 5,000) - and we are still growing! *NOTE* - Candidates will only be considered IF they have support experience in software as a service (SaaS) environments. We are ONLY looking for the BEST -- must have PROVEN track record. If you aren’t confident that is you, please do NOT apply. Our Company & Culture We have a very fast paced environment with a ‘get it done’ culture of like-minded individuals that embody the ‘customer first’ mindset. Our Gurus must be "innovative problem solvers" that embrace change and see problems as an opportunity. From each and every keystroke of programming to the way that we engage our customers in support; it’s up to all of our ‘innovative thinkers’ to position us to stay ahead of the ever-changing marketplace and create unique and innovative solutions to serve our customers. Key Responsibilities This is a rare chance to join a highly successful, high-growth enterprise. At our company you will be responsible for becoming a subject matter expert to... ● Service customers by phone, email, chat, social media and tickets ● Record all client interaction in enterprise system ● Problem solve semi-complex technical support issues (tier 1 and 2) ● Give complete answers to semi-complex (proprietary) product questions ● Process billing, failed payments and general account management ● Field subscription cancellations (for purposes of saving) ● Consult with customers on how best to use products (ex. to sell or fulfill) ● Upsell customers into other products (only if a good fit) ● Handle complaints or product feedback before escalating ● Gather testimonials or case studies ● Build internal and external resources (ex. macros) Software Experience (strongly preferred) ● Zendesk ● Infusionsoft ● Jira (Atlassian) ● Social Media: Facebook, Twitter, LinkedIn, Yelp, etc. ● Review Sites: ● GoToWebinar / Meeting ● PayPal ● YouTube ● LastPass (or similar) ● Google: Mail, Calendar, Drive, Docs, Sheets ● DropBox (or similar) ● Appointment Core (or similar) ● Camtasia (or similar) Education & Related Experience ● Bachelor's degree or equivalent in business, marketing or technology (preferred) ● MUST have knowledge of advanced customer service practices ● MUST be well versed with all relevant, current computer applications ● MUST have a passion to learn and teach others ● Related diplomas/certifications in business, marketing and technology a plus Non-negotiables ● Exceptional written, verbal and presentation skills in English ● Provide reliable hardware including: computer, mouse and headset ● Have reliable, high-speed internet access ● Be able to work weekday and weekend hours anytime between 8am and 10pm (EST) Eastern Standard Time We take our culture seriously so we ONLY want team members who: ● Have a ‘customer-centric’ mindset ● Take FULL ownership ● Enjoy fast paced environments ● Like to be challenged ● Appreciate well-meaning constructive criticism ● See problems as opportunities ● Are hungry to learn ● Want to grow within the company ● Need to see results ● Are driven to succeed If you embody everything you just read then what are you waiting for?!?!? Apply with the phrase - GREEN IS NOT BLUE See you on the other side ;)
  • Number of freelancers needed: 5
Skills: Customer support Phone Support SaaS Technical Support
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