Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi! We help restaurants grow their business via web/mobile/Facebook ordering. We're looking for a smart, capable person to help us handle support coverage over the weekend (with possible backup coverage at other times). During this time, you will also assist with customer service and technical support requests, as well as onboarding of new customers, helping them to get their restaurants set up successfully for online ordering. Everyone in our company has a focus on customer service. While we work on official processes/procedures, you'll be expected to learn as you go and ask questions when you need help. We take inbound requests via chat, email, and phone. Customer requests typically are about problems they're having or system enhancements they'd like to have. We also get sales leads from potential customers, often with questions about how our product would work for them. We also do remote installs of our software on client computers, so you would be expected to perform these remote installations (with training) and troubleshoot installations when they have issues. You must be fluent in English and be able to write/speak in a conversational tone. Technical experience is a huge plus. You must be able to install software and perform basic configuration tasks on Windows and web applications. If you're a coder and can hold a conversation, you're probably qualified, so please apply. Restaurant/food service experience is also a big plus, but not required. Sales experience, also a big plus, but not required. A high speed, stable internet connection is required, as our phone app is VoIP-based. You will also need a decent headset, because most built-in microphones are terrible. You must have a quiet work environment for accepting/making calls. You will be working directly with the Customer Success Manager and can contribute to processes to make things work better. We are a small company and we love open communication. Our team is distributed -- everyone works remotely from Cleveland, Chicago, the Phillippines, and Belarus. In your application, please describe how you would add value to our project, and please ask any questions that you have. Boilerplate/copy-paste applications will be rejected; please put a little thought into it so we can learn more about you. Tell us about yourself, your work history, future plans/goals, and what would make this job a success for you as well as us. :) The is a long-term opportunity. Please let me know if you have any questions; I'm looking forward to hearing from you. Thanks! Norm
Skills: Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our company is looking for French customer service specialists to do the following: Resolve customer issues via phone, chat and e-mail English to French listing translation Other Admin tasks Amazon work experience is a plus
Skills: Customer service French Technical Support
Fixed-Price - Entry Level ($) - Est. Budget: $10 - Posted
We have a web app that integrates with with a workflow integration service to distribute our notifications., and we need help testing it. This job should only take about 1 hour or less. Step by step details will be sent to our testers, but essentially: 1. signup for a free account on our web app. Confirm email address. 2. signup for free account on the workflow service using a link we provide. 3. Select our app from the list, and enter your credentials. 4. Choose a service for integration with our app (we suggest SMS). 5. Contact me and let me and I will send you a message. 6. Confirm that you received the SMS message. 7. Sign out of all accounts and just leave them. We need these accounts to persist for at least 6 months. You will not receive any further SMS messages.
Skills: Administrative Support Data Entry Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Do you like gaming? Alchemic Dream is a fast-growing company that offers a wide range of remote positions on five continents. Pioneers & Leaders for over ten years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers. We are currently looking for a French - English Customer support agent which main tasks will be to assist players in troubleshooting their account issues and help them with their ingame problems. Complete training is provided internally. Languages: French Native Very good English skills Requirements: Excellent written and verbal communication skills in Slovakian and English Good operating system and computer technical skills, Strong motivation and high level of commitment, Autonomy and good time management skills, Broadband internet connection and a good computer. Many of our clients are mobile app companies, so having a mobile device such as a smartphone or a tablet is also crucial. Passion for gaming is an asset :)! apply via:
Skills: Customer service Email Handling Technical Support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Chat response support/ blog manager. Social media marketing skill will be an added advantage​ Blog responses, inquiry support​ Costumer service/ social network marketing
Skills: chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
IDERA is seeking a Technical Support Engineer II for our Global Technical Support Team. If you have customer support experience providing top level software technical support. Do you have a passion for helping customers and solving problems? Do you have experience programming in C++ or Delphi?. How about experience working with relational databases on a variety of platforms, we want you on our team! Our Technical Support Team works with IDERA customers worldwide to support customers in using our award winning Development IDE and our Database Development and Design & Architecture software. Our customers rely on our products and solutions to help them build, optimize, and manage sophisticated database infrastructures powering a wide variety of enterprise applications and GUI-intensive, data-driven applications Key Responsibilities • Provide technical support for Idera products. This includes communicating directly with customers via phone and e-mail to identify, reproduce, and resolve reported issues. • Evaluate, troubleshoot and follow-up customer issues while tracking details in the Customer Relations Management system. • Identify, replicate, and document customer reported product defects and enhancement requests. • Develop and test workarounds when and if applicable. • Interact with internal and external department resources for problem determination, resolution, and escalation. • Installation/de-installation of required software; provide specifications for the configuration of systems, applications, and databases when necessary. • Keep up-to-date on technical aspects of Embarcadero’s products. • Participate and articulate test cases for management and the product development team when necessary • Write online documentation, such as FAQ's and technical notes on an as needed basis Requirements: • Strong relational database skills in any of these databases: Oracle, DB2, SQL Server, or Sybase • OOP knowledge and programming skills in either C++ or Delphi • Familiarity with Database Development or modeling/design tools such as DBArtisan, Rapid SQL and/or ER/Studio Data Architect • Solid networking skills (software) in Windows environment, both on server and client side. • Language skills in English are required • Previous experience in a technical or support environment • Ability to multi-task and seamlessly transition from one skill set to another • Excellent troubleshooting and debugging skills. • Excellent written and oral communication skills. • General knowledge of software design and implementation. • Four-year university degree or sufficient relevant work experience. • Mobile software development experience is a plus
Skills: C++ Customer support Database Modeling Delphi Linux System Administration Mobile Programming Network Administration Relational Databases SQL Programming Technical Support Windows Administration
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
I am in need of someone to answer calls and make appointments. During the times when no calls are coming in, I will be needing help with making calls, answering emails, sending emails, posting on social media, updating appointments and marketing database. Needs to be a self starter, problem solver, team player, and have a Great attitude.
Skills: Email Handling Email Marketing Social Media Marketing Technical Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Thanks for your interest! Please read the full description. Attention to detail is among the most important criteria for this job, and we'll be responding only to candidates who provide the specific information requested in this description. ABOUT US We're a software startup based in San Francisco, CA, USA. We help our customers combine content (like videos, photos, text, PDFs, and more) into beautiful, branded, secure web pages. Most of our customers use us to create pages for sales and marketing purposes, and some also use us to create pages for recruiting, or learning and development purposes. Zoomforth brings the power of visual content, design and the cloud to professional communications. We empower professionals to craft relevant, rich, effective stories – to better feature their identities and brand, to be more personalized to their audiences, to use content that shows who they are. Our vision is to become the de facto solution for professionals to create context with rich content. We aspire to be as core to the business communications suite of tomorrow as PowerPoints or PDFs are today. JOB DESCRIPTION Lots of different types of people use Zoomforth, and we need a smart, responsive, ambitious individual to help us provide excellent customer support to our customers when they have questions. Your goal is to fully understand our platform, and be able to clearly and concisely answer questions for customers. We're looking to bring you on on a part time basis, working about 20 hrs a week for an indefinite period of time. The first month will act as a trial period to evaluate the quality of your work. RESPONSIBILITIES - Use Intercom (a customer support software) & emails to answer support requests - Catalogue customer issues, escalate bugs, and identify trends in product challenges - Ensure our clients receive consistent top-notch service MUST-HAVES - Fluent English (understanding of idioms, perfect grammar, no exceptions) - Significant experience providing customer support, specifically around how to use a software service. NICE-TO-HAVES - Write help center articles - Record 'How-To' videos APPLICATION PROCESS Please respond to the posting and answer ALL of the screening questions. If we receive your application, with all responses, and we think you'd be a good fit, we'll schedule a time to speak on the phone for a few minutes. For the final round of the interview, we'll give you a brief task to complete in our software, and then we'll ask you some questions, that you'll need to respond to as if you were a Customer Support Specialist at Zoomforth. One last thing, don't be afraid to let your personality shine through!!
Skills: Customer support Intercom Software Documentation