In need of a Support Specialist to work in conjunction with the Customer Success team with tasks related to functionality software support, how to questions, client technical support, data syndication and troubleshooting. The ideal candidate is an enthusiastic problem solver, detail-oriented, self-starter, excellent communicator, and has a passion for creating exemplary customer experiences.
Effectively and efficiently troubleshoot customer-reported bugs, diagnose and solve issues while maintaining a high level of professionalism and customer service.
File accurate bug reports with all information the engineering team requires to reproduce, analyze and fix the issue.
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