Bookeo provides an online scheduling and reservation system for small and medium businesses in 123 countries and is translated into over 30 languages. Up to date, Bookeo has processed over 15 million bookings, for a total value of over 1 billion USD.
We are looking for a Technical Support Agent to join our team and to work from 12pm to 5pm US Pacific Time, Monday to Friday. Availability to work for a few hours on weekends would be highly regarded.
Please only apply if you are seriously interested and have the required experience. We're looking for someone reliable who values punctuality and work ethic and is looking for a long time position.
We need a Technical Support Agent to help our customers get more information about
our software and receive help with things like set up, configuration and various issues.
A perfect match will have a curious mind for how things work and what makes them tick, an affinity for helping and teaching customers, and a constant thirst to learn about the next best thing. If you love to take initiative with customer issues and want to own the customer experience then this is your role.
- use our ticketing system to either reply to questions or forward them to developers
- respond to customer product inquiries
- resolve customer concerns raised during their account configuration and daily use
- troubleshoot problems with our software and recommend corrective action
- maintain a high level of quality of customer service and professionalism at all times
- answer phone sales inquiries
- occasionally test application updates to verify and confirm quality, notifying appropriate project managers of your findings
- help updating our help articles
IDEAL CANDIDATE QUALIFICATIONS
- 2 to 5 years of relevant professional experience
- Extensive experience troubleshooting SaaS software solutions
- Outstanding follow-through and problem solving skills.
- Resourceful, and detail oriented. Professional and friendly
- Self-motivated and comfortable working independently
- Top notch written and good spoken English skills
- Reliable, punctual and attentive to detail
- Excellent internet connection, headset and ONE of the following devices: Iphone, or android mobile phone, or Ipad/tablet.
We provide our technical support team with 10 paid holiday days/year and 5 paid sick leave days/year after you work for our company for 12 months.