Technical Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
I need someone to interact and take of a few clients requests online via a basecamp project. The request involve updating pages and images in a variety of sites, making sure their needs are taken care of and be quick in responding to the clients. The plan is also to make their sites grow, so I need someone with initiative, proactive, courteous and well written and spoken skills. You will be on trial for 30 days, in which time, I will double my offering and increase again pending everything goes well.
Skills: Adobe Photoshop CSS English Grammar HTML JavaScript
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
5CA is now hiring a customer service rep fluent in French and Spanish who loves gaming, to provide support for various Tech and Gaming Companies while working from home! Computer Requirements: Minimum 4 GB RAM memory, i5 processor or similar/ better, max. 3 years old (with windows 7 or 8.1- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally). Message me if the following applies to you: - You are fluent in French and Spanish, in speaking and writing. - You have experience with the newest video games and consoles. - You own a PS4, Xbox one or a modern gaming PC/laptop. - You have experience in a Customer Service environment - You are a quick learner and are open to working with new technologies and products. - You are flexible, a strong communicator, good at multitasking and problem solving. - You are available for a long term position and able to work with a fixed schedule. - You have a dedicated quiet work space that is located within your own residence. What you'll be doing: * Providing Customer Care services to customers, providing a satisfactory solution to the customer´s inquiry and to exceed his/her expectations in doing this. * Working together with team leaders and trainers to constantly keep your knowledge up-to-date. * Making sure that the customer is satisfied with the whole customer service experience, every time. What we offer * A professional and multicultural working environment with people from all over the world. * The possibility to work from the comfort of your own home. * Up to date training and access to the latest information in technology and video games. * An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise. * All the required software, tools, and database. * Being part of a company that treats remote employees as part of its family. --- About 5CA --- 5CA is an expert in multilingual customer service and customer contact. We provide our clients with the opportunity to outsource their customer service department or call center in order to ensure high-quality customer contact, 24/7, in over 10 different languages. We specialize in technical support and customer care services. 5CA is a major player in the industries of consumer electronics and video gaming.
Skills: Call Handling Computer Skills French Spanish Technical Support
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
5CA is now hiring a customer service rep fluent in Spanish and Italian who loves gaming, to provide support for various Tech and Gaming Companies while working from home! Computer Requirements: Minimum 4 GB RAM memory, i5 processor or similar/ better, max. 3 years old (with windows 7 or 8.1- 64bit, a good working USB headset and a fast, reliable internet connection (Upload min. 512 KB, Download min. 1 MB internationally). Message me if the following applies to you: - You are fluent in Spanish and Italian, in speaking and writing. - You have experience with the newest video games and consoles. - You own a PS4, Xbox one or a modern gaming PC/laptop. - You have experience in a Customer Service environment - You are a quick learner and are open to working with new technologies and products. - You are flexible, a strong communicator, good at multitasking and problem solving. - You are available for a long term position and able to work with a fixed schedule. - You have a dedicated quiet work space that is located within your own residence. What you'll be doing: * Providing Customer Care services to customers, providing a satisfactory solution to the customer´s inquiry and to exceed his/her expectations in doing this. * Working together with team leaders and trainers to constantly keep your knowledge up-to-date. * Making sure that the customer is satisfied with the whole customer service experience, every time. What we offer * A professional and multicultural working environment with people from all over the world. * The possibility to work from the comfort of your own home. * Up to date training and access to the latest information in technology and video games. * An organized structure, product of years of experience in the industry, which allows all agents to benefit from our expertise. * All the required software, tools, and database. * Being part of a company that treats remote employees as part of its family. --- About 5CA --- 5CA is an expert in multilingual customer service and customer contact. We provide our clients with the opportunity to outsource their customer service department or call center in order to ensure high-quality customer contact, 24/7, in over 10 different languages. We specialize in technical support and customer care services. 5CA is a major player in the industries of consumer electronics and video gaming.
Skills: Call Handling Computer Skills Technical Support
Fixed-Price - Entry Level ($) - Est. Budget: $20 - Posted
We are Master Agent for High Risk Merchant Account (e-Check And Card) for Remote Tech Support or Pharma Business. We help Indian Merchants to have processing solution. These accounts need an API which needs to be developed and integrated to the e-commerce website. Interested freelancer or callcenters are requested to quote for per instant, this is an ongoing work. Centres Interested in opening High Risk Merchant Account can directly get in touch with us
Skills: Customer support Technical Support WordPress
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
Must speak & write English well. Enjoy talking to people. We are a Christian Prayer Ministry looking to hire someone with a heart to serve God on a current project. Making Calls, Organizing Office, working with Salesforce CRM, managing some workers working for you. Work is done on EST or 9 to 5pm EST US Hours. Must have your own computer, software, printer, phone etc. Want to hire asap. We have several projects. Please send experience for the past 5 jobs or so to us. Please do not respond if you do not fit the above criteria. Thanks and God bless
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
I am looking for a voip account for USA dialing in a 10 seats call center. I will prefer per second increment. If you can provide a test account for few calls to check voice quality that would be great. We will use eyebeam or xlite old versions but not necessary.
Skills: VOIP Administration VOIP Software
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Mondo Learning Solutions is in the market for a bilingual (English/Spanish) Online Learning Session Producer to host learning sessions for a global client in diversified power management industry. Our client currently conducts more than 200 virtual learning sessions each year for its Front-line and Mid-level Managers in English and is has expanded its reach by offering classes in other languages. The number of classes to be conducted in Spanish is approximately 1 or 2 per month. Working together, the Session Facilitators and the Session Producer deliver these learning sessions to approximately 20 to 25 participants. Producer Duties and Responsibilities The following is a high-level overview of the producer duties and responsibilities. Please note that additional detailed steps and responsibilities may be identified by the client or are outlined in each module facilitator guide that you will be provided: 1. Arrive at the session 30 minutes prior to the start time to complete pre-session producer duties as assigned by the client. 2. Handle all technical questions, issues, and problems that arise. 3. Facilitate session opening to include session kick-off and facilitator introduction as directed in the facilitator guide. 4. Manage chat and respond to any messages. Alert the facilitator when he or she needs to be involved or address something. 5. Manage breakout sessions. 6. Launch applications, set-up breakout rooms, and manage polling for the facilitator. 7. Clean up items after each session completion. 8. Complete and submit final reports as directed. Additional Background Facts: • Platform: Adobe Connect. • Audience: Front-line and Mid-level Managers. • Facilitators: Members of the Senior Leadership team or Human Resources team (Subject Matter Experts). • Course Subjects: These are leadership development courses. • Session times: Sessions are being conducted 24 x 7 around the world but our hosts are typically assigned to one of three regions: AMER, EMEA or APAC. The sessions being conducted in Spanish will be for the AMER region and scheduled in the Eastern Time Zone during traditional business hours. Class start times are typically 8:00 a.m. or 1:00 p.m. but they could request an earlier or later time based on participants’ needs. • Session Duration: Each particular program has different session durations. The shortest being 2 hours and the longest being 4 hours Host pre-session duties, take 30 minutes (host start time is always 30 minutes before the session start time). Host post session duties, for a seasoned host, take about 15 minutes. Total time commitment is 45 minutes longer than the session duration. • Session content: Mainly PowerPoint driven with breakout sessions, polling, and use of whiteboards. • We use an 8 step process to train our hosts for the delivery of these sessions. Qualifications: • Strong command of the English and Spanish language is required. • Strong verbal communication skills and clear speaking voice. • Detail oriented and organized. • Professional demeanor. • Ability to handle multiple tasks in a fast paced environment; adaptable to last minute changes. • Capable of learning and mastering new software programs quickly. • Solid problem solving and trouble-shooting skills. • Demonstrates initiative; self-directed, ability to ask questions and proactively seek opportunities to assist others. • Exhibits a high level of patience and enthusiasm. • Previous experience or exposure to facilitating or producing online learning sessions is strongly desired. • Experience or exposure to the Adobe Connect learning platform is also beneficial.
Skills: Communications Customer support Technical Support Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
It is technical support project resolving queries of the customer related to network , windows op system, MAC systems .