Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I need a freelance tech person to add to the team who has experience providing remote technical support.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a smart self-motivated IT-person to help us support our app via live chat. You need to be fluent about Windows and Mac OS, as well as be able to quickly learn new computer-related stuff and our solutions, speak freely of their features and potential issues. If you (can) spend more than 8 hours a day with your desktop or mobile computers, ready to type a lot, possess an upper intermediate fluency in English (extra languages are very welcome), and know what XLSX, RSS, HFS+, ExFAT and freemium are, we'll be glad to consider your application. We won't be able to nurture you every day, we are covering second-tier and third-tier support, but you will have to be able to find basic answers yourself, very fast. $800/m, Mon-Fri, you have to be online within USA business hours
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone to cover several of my client's helpdesk issues over the weekend with ticket support (we use Freshdesk). You should be able to write AND Speak perfectly grammatically correct English. Occasionally you would need to call clients back but mostly its email support. You will be required to log into oDesk to track your hours for the first three weeks of training. Manual time adjustments will not be allowed during the first three weeks. There are two schedules available: 8am to 11am Sunday, Monday, Tuesday, Wednesday PACIFIC TIME. 8am to 11am Thursday, Friday and Saturday PACIFIC TIME.
Skills: Administrative Support chat support Customer Retention Customer service Customer support Email Technical Support English English Grammar English Punctuation English Spelling Phone Support Social Customer Service Technical Support
Fixed-Price - Expert ($$$) - Est. Budget: $350 - Posted
Hello there, We are looking for a dfp expert (double click for publisher), we need someone who can build all the infrastructure of the dfp including one full waterfall with pass back configuration. We also would like to have a short sessions on the reporting of the dfp and better understand how to read them. You think you can handle it? just write us back and let's talk. Thanks, Eyal
Skills: DoubleClick for Publishers
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are an "uptime monitoring service" that automatically detects the functioning of websites/servers and notify the users when there is a downtime. Our users reach us with various support/sales requests (via e-mail to our support ticket app) like: - the service detects the website as down, but it is actually up, why is that? (it may be due to a firewall blocking requests, sites actually returning a problematic HTTP status, etc.) - up-down notifications not arriving (the user settings can be wrong, e-mail delivery problems may happened, etc.) - questions regarding the service's capabilities/features - account settings related questions (subscription, payments, password, etc.) And, in order to provide quality and fast support to our users, we would like to work with customer service agents in "long term" who are talented at: - network analysis (http, ping, tracert..) for discovering monitor-related issues - written English (as the support is only written and no phone calls) - customer happiness (to make sure not only the issues are resolved but responses lead to happiness and sales) This is a "long term" position that is not full-time or part-time but let's call it partial-time as we never know when a support request arrives.
Skills: chat support Customer service Customer support Email Handling Email Technical Support English Sales Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $80 - Posted
Must be articulate in English Speaking, able to troublshoot with customers that will call. 800 number reach for Canada and USA Customer base. The above link is the services that I would like to offer. Also looking for mobile devices customer support technicians that understand mobile devices and how to fix them by giving support over the phone. Must have working mobile phone to receive calls and knowledge of the above link.
Skills: Customer service Internet Security IT Service Management Mobile App Development Phone Support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
For a couple of JIRA addons, which are available at the Atlassian Marketplace we need help in supporting our growing customer base. Support Tickets are managed via JIRA Service Desc in English MUST HAVE SKILLS: # Good JIRA knowledge # Good English communication skills (spoken and written) # Basic programming skills would help to debug and reproduce technical issues # Basic understanding in "Agile" Software Development methods as our add-ons deal with this kind of concepts # reliability It is a remote job with 1-2 hours a day (tickets have to be processed reliably at least once a day!) you can start as soon as possible.
Skills: Atlassian JIRA Customer service JavaScript Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
You will be required to learn in fine detail our online event ticketing software and act as a primary contact for clients. The job includes: Setting up new accounts on our CMS. Setting up new events. Support on the online ticketing system. Submitting bugs to tech department Lead generation ( internet researching ) This role is a full-time role ( 5 days a week ), with the requirement to work on the weekends. Support Systems you will be using: - Zendesk - Intercom - Live chat Required: Attention to detail; Impeccable written communication skills; Proficient with computers and technology. Additional: ( Not necessary ) Perfect Australian / American phone voice. Spanish Speaking If you are asked for an interview, you will be asked to complete a 15 minute task to prove your competence with technology. Successful applicants should bid from $4 - 6USD and not have a second job as they will be requested to work full time. When applying please include the word "extra" at the beginning of your application so that I know you have read this job listing.
Skills: Administrative Support Customer service Customer support Email Handling Email Technical Support Helpdesk Intercom Technical Support Virtual Assistant Zendesk
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Work for a US based BPO company. Work closely with the management to get tasks of different variety to closure. Tasks may include: some online research for office supplies, recruitment, vendor selection, negotiations, team management. Tech support skills, remote tech support, troubleshooting skills Strong focus on data collection/analysis, up keeping customer relations, manage customer retention, corporate gifting, reporting and data management. Mush Have Skills: 1. Need to be vocal and available in US (pacific hours), 2. good internet connection, computer, smartphone, responsible and professional attitude. The person joining our team, is not expected to perform any sales tasks. No travel. Looking for candidates with rates of about $3. Preference to someone willing to convert to full time later. MUST HAVE WHATSAPP AND GOOD INTERNET CONNECTION