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Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Sydney Technology Solutions are seeking a Senior Systems Engineer to work as part of our Service Desk Team. All applicants MUST be available to work a minimum of 8.30am to 5.30pm Monday to Friday Australian Eastern Summer / Standard Time (Sydney) It is essential that the applicant is focused on delivering a superior support experience to our clients by phone, email & or service desk. Essential Duties and Responsibilities: • IT support relating to technical issues involving core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware – MUST have strong Hyper-V (cluster shared volumes), Azure & Office 365 Skills. • Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. • Engineer and implement system solutions for customers using technologies that meet their needs • Implement and support disaster recovery solutions • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security – strong Cisco Router experience is essential. • Remote access solution implementation and support: VPN, Terminal Services, and Citrix • System documentation and consulting services to include system reviews and recommendations • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities: • Improve customer service, perception, and satisfaction • Ability to work in a team and communicate effectively • Escalate service or project issues that cannot be completed within agreed service levels • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs • Document internal processes and procedures related to duties and responsibilities • Responsible for entering time and expenses in ConnectWise as it occurs • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University • Work through project tickets and phases in ConnectWise as assigned by a Project Manager • Enter all work as service or project tickets into ConnectWise • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care • Diagnosis skills of technical issues • Ability to multi-task and adapt to changes quickly • Technical awareness: ability to match resources to technical issues appropriately • Service awareness of all organization’s key IT services for which support is being provided • Understanding of support tools, techniques, and how technology is used to provide IT services • Typing skills to ensure quick and accurate entry of service request details • Self-motivated with the ability to work in a fast moving environment • Experience with MSP Tools such as Labtech & Connectwise are highly desirable • Experience with GFI Products such as WebMonitor, MailArchiver & MAX Backup (IASO) highly desirable About Sydney Technology Solutions “Effective use of technology to achieve our clients’ business objectives” – Your leader amongst Sydney IT Companies. Sydney Technology Solutions is all about bringing together the knowledge and attributes of a range of business and technology disciplines to ensure that, as a complete business, you get what you need, when you need it and for the most effective investment possible. We are your IT solutions organization in Sydney. Sydney Technology Solutions is about enabling businesses to achieve their desired business goals based on the best IT solutions that fit their business and IT model. The founders of Sydney Technology Solutions saw a lack of IT knowledge, skill, know how and desire to fulfil the actual needs of business. It is for this reason Sydney Technology Solutions was born. Founded in 1999 our firm has strived to be a “SUPERIOR” service provider. Therefore, we started offering Sydney IT support services.
Skills: Customer support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
WordPress Support Specialist will assist Project Manager with managing a portfolio of clients and websites: -- Providing daily WordPress customer support for our corporate clients and entrepreneurs -- Assisting with processing and problem resolution of clients, research documents and reference material for required solutions. -- Complete various projects and reports as requested by Project Manager -- Actively participate in key projects to assist Project Managers with delivering exceptional customer experiences and in identifying and developing business opportunities. Required Skills: -- LIVE AND WORK FROM THE US OR CANADA. Outside of these areas please do not apply. -- Knowledge and experience with providing WordPress customer service required -- Knowledge of EasyWebinar WordPress plugin would be a benefit if you have this experience -- Ability to effectively communicate in a professional manner with internal and external customers. -- Ability to work in minimally supervised situations -- Ability to develop and recommend new and/or modified operating policies that enhance the customer experience. -- Ability to handle multi-problem situations within a limited timeframe. -- Ability to make decisions quickly and accurately with no direct supervision. -- Ability to effectively organize workload to accomplish assigned tasks in a timely and accurate manner. -- Ability to recognize problems and act on them. -- Ability to effectively juggle multiple priorities and strong follow-up skills. -- Ability to work with and understand multiple computer systems and support systems. -- Proficient in the use of basic technology programs such as Word, Google Drive, GMail, etc. -- Strong organizational skills with high level of attention to detail. You will need to be able to work during the hours of 9a - 6p CST and have access to email, very knowledgeable about WordPress and must be able to manage multiple projects at once while keeping everything on time, organized, and in sync.
Skills: Content Writing Customer service Customer support Website Development WordPress
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, 30+ hrs/week - Posted
Command and coordinate the military intelligence Soldiers and combined armed forces Assess risks associated with friendly/enemy courses of action and act to counter/neutralize intelligence threats Use intelligence systems and data to reduce uncertainty for a commander Requirements Those who want to serve must first take the Armed Services Vocational Aptitude Battery, a series of tests that helps you better understand your strengths and identify which Army jobs are best for you. Training Job training for a military intelligence officer requires completing the Military Intelligence Officer Basic Course. Part of this time is spent in the classroom and in the field. Some of the skills you’ll learn are: Leadership skills and tactics in an Infantry platoon Maintenance and operational aspects of weapons and vehicles Helpful Skills Self-discipline, confidence and intelligence Physically and mentally fit to perform under pressure Ability to make quick decisions Capable of bearing numerous responsibilities
  • Number of freelancers needed: 99
Skills: Article Writing Creative writing Data Entry English Internet research Microsoft Excel
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
This is for a technical support position for a fast growing SAAS startup in the Bay Area support enterprise software. This person will work the night shift answering calls and support tickets about our employee engagement solution. Opportunities to grow into other full time roles within the company. Who are you? You have excellent verbal and written communication skills, love helping people, and have a curious attitude about learning new software and technology. You are very independent and able to work efficiently remotely from your home without supervision. You can assess the urgency of a situation with ease and act accordingly. You understand Microsoft Excel, SAAS software, and how to please customers. BONUS POINTS if you have a Human Resources or survey background, EXTRA BONUS POINTS if it's in employee engagement.
  • Number of freelancers needed: 2
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We're expanding our support team over at SiteOrigin. We're looking for someone who can interact directly with customers in a patient, empathetic way. We create and support a wide range of fairly complex plugins including Page Builder, Widgets Bundle and SiteOrigin CSS. After you become familiar with these plugins, you should be able to answer most of the basic usage questions that come around. You'll also be working with our existing support team. Carrying out issue diagnosis and researching solutions to various user problems. Familiarity with CSS and HTML is a must. It's also essential that you can write English at a first language level. Familiarity with PHP and Javascript is a huge plus.
Skills: CSS3 HTML5 PHP WordPress Wordpress Plugin
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a US software company focused on cloud B2B systems, looking for a tech/customer support agent to provide phone/live chat/ticketing based support. This is a long-term, ongoing position. Required skills: - Fluency in English (both written and verbal) - Technical background, either in the software industry or closely (IT) related - Experience in providing technical/customer support - Good at multitasking - Strong problem solving skills - Strong communication and teamwork skills - Basic knowledge of Android/iOS systems - Reliable Internet connection (10+ mbit) for VOIP use Bonus skills: - Any kind of sales experience is a plus - Experience with any kind of scheduling, payroll, project management, HR or CMS software is a plus - Any experience with Zendesk, RingCentral, LiveChatInc or Intercom is a plus Work duties: - Handling tickets, live chat and phone calls with customers - Responding to general inquiries about our software - Resolving technical issues clients may experience with the use of software - Helping customers with the registration, initial setup and/or software use
  • Number of freelancers needed: 2
Skills: chat support Customer service Customer support Helpdesk Phone Support Technical Support Telephone Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Provide Customer Service / Technical Support for our ongoing customers. Will provide service on the following solutions that we presently serve: HOSTED PBX. AVAYA IP OFFICE Will need to have good command over English. Preferred background in supporting Telecomm customers. This is a 100% work from anywhere position with working hours in US EST (New York Time 9am to 5pm). Will also provide training.
Skills: Communications Customer service Customer support Technical Documentation Technical Support Telecommunications Engineering
Fixed-Price - Entry Level ($) - Est. Budget: $10 - Posted
Hello, I needs someone who can expand my dropbox storage legally. When applying do write how much can you expand and how much will the expanded space stay on my account. Budget for this project: 10$. Thank you for your time.
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