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Technical Support Jobs

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Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We are seeking technical support for our IoT product. Product - The product is a bluetooth enabled device that is connected to an App that runs on an iPhone or an Android phone. Current State - Our tech support is primarily on Email and HelpShift. We use FrontApp to manage the emails. The developers are manning our tech support as of now. Requirements - 1. High English proficiency is expected as our clients are from mostly English speaking countries. 2. Handle the tech specific customer queries and resolve them if possible, else escalate it to the concerned developers 3. Summarize the state of customer queries every week 4. NO phone/voice support 5. NO US timezone support, only work during IST working hours

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
You have to be respectfull with te people and know you have to give a good service. You have to help the people and give your knowledge for helping the best way. You never can be mad. The coustomers is always right. You must try to looking different solution for the coustomers. Freelancer does a good job.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are using Bicom PBXware MT system and we are looking for someone to help our customers with tech support on live chat and phone, the system is very easy to learn and perfect English is required along with some experience with Asterisk/Hosted PBX

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are growing CSC and looking for long term employees. We are looking for Team Leaders/QA/Trainer that can work with us with ISP background. Skills and Qualifications should include: • Assess training needs and assist operations manager to provide necessary training materials needed • Designs and develops effective training methods • Provides effective way of training Presents information using a variety of techniques, including discussions, role playing, team exercises and visual materials. • Communicate with employees especially with agents to make sure everyone is calibrated with any new updates in terms of processes, policies, etc. • Provides recommendations to improve services to both internal and external clients/customers • Provides statistical and performance feedback to agents in a regular basis with coaching for more improvement. • Monitors performance progress of agents • Records statistical feedback on a regular basis • Sends all reports on a regular basis...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Required Skills and Experience: Customer Orientation – You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate. Communication Skills – You must have excellent written and verbal communications skills and strong listening skills, so you can ask good questions and provide viable solutions to our customers. You must be fluent in English. Technical Skills – You don’t need to be a programmer or engineer in this role, but you do need to have above average computer skills, so you can learn our products and resolve basic operating system and/or database related issues. Customer Support Ticket Handling Skills – You need to be able to interact directly with customers (in English) through phone calls, emails, a ticketing system and live chat to be effective in this role. Business Orientation – 95% of our customers are businesses. You don’t need to be an expert in their specific industry,...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
As a Level 2 Support Agent, you will: Learn and become proficient in solving technical issues in at least three of our products Solve complex technical issues escalated by Level 1 Support staff Proactively document, monitor and update Support tickets and actionable steps taken Support the Level 1 agent in communicating progress to the customers Submit software product issues (bugs) to product development for resolution Validate and document software bug fixes in product releases before they are made available to customers Stay up-to-date with all the latest technologies concerning our software products Create Knowledge Base Articles / Technical Notes Provide technical support and product training to other team members Participate in Team Meetings What we’d like to see in your background: Proficiency in using commonly available Windows platforms Proficiency in at least one of the following Oracle SQL Server ASP.Net Java Windows Networking UNIX Networking Excellent...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Tier 1 • Responds to customer inquiries concerning system software and applications • Documents and logs all contacts and actions into database per specified guidelines • Provides direct technical support to customers on installations, usage, or maintenance of company products to ensure that the system is functioning according to specifications • Work through resolution of technical service calls according to generalized procedures and specialized understanding of complex product issues • Ensure that all critical cases or highly complex situations are quickly transferred to appropriate senior staff member for immediate attention and proper escalation • Escalates to Tier 2 if there are unresolved uncommon issues with concise details of the said issue - descriptions, symptoms, specific errors, actions, etc. Interested parties may send their AVR (Audio voice recording). Applicants with AVR will be given priorities. Thank you!

Hourly - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Ghostruck makes moving scary simple by helping customers book a move in minutes and helping licensed professional movers get more jobs to fill empty trucks. Our customers love the convenience and our movers stay busy with clean, well-paid jobs. Our job in support is to maintain the happiness! The Community Support Lead is all about helping movers and customers in our moving marketplace. You take customers and turn them into our strongest evangelists, and you’re always looking for unique and innovative ways to solve problems. You’ll be providing exceptional support, ensuring that problems are resolved promptly to create a wow experience. RESPONSIBILITIES Deliver high-quality service via our email and phone support platforms Be a passionate advocate for movers and customers while answering any questions that come your way Show empathy to movers and customers while solving problems and addressing unsatisfactory experiences Build loyalty among new users and get our early adopters...

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need high level tech support agents for an iOS and Android app. We are looking for a mix of experience, personality, and knowledge. Please answer the screening questions.

Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for experienced and professional individuals to provide high quality technical support to customers who have purchased our software products. Applicants must be able to provide outstanding performance, on a daily basis, in the following areas. Job requirements include: 1. Communication with customers and co-workers in US English o Using varied methods such as CRM, email, Chat, telephone, virtual meetings, etc. o In a style that projects business professionalism and technical knowledge o Using accurate grammar and spelling in English o Quickly responding to requests from customers and co-workers o With a high degree of accuracy o Always documenting in CRM or other application 2. Training and self education o Using department procedural documentation o Using virtual training courses o By reviewing previous customer cases, product documentation and internal databases 3. Working independently to achieve o Customer satisfaction o Accomplishment...