All work performed over TeamViewer via our network. This requirement can be removed after a successful training.
Perfect English verbal and written
Linux Command Line Expert
VoIP Hardware telephone connected to our PBX registered as a support extension
High Quality Reliable Internet (ISP)
Asterisk command line, FreePBX GUI and other GUI Asterisk Deployments. No exceptions.
Freeswitch / FusionPBX
SBC / Session Border Controllers
Email configured on a cell phone for emergencies to our exchange server.
Position term: TBD based on successful results can be long term. 40 /hrs week.
Working technical support tickets Monday - Friday 9:00 EDT to 18:00 EDT
Available on weekends when necessary, this is not often.
-- Technical support for existing client based
-- Maintaining our data center servers remotely - Weekly audits, firewall checks, security patches when needed.
-- Answering first line of defense technical support calls in our QUEUE
-- Recommending ways to improve our services.
We are deploying a new GUI PBX that is in testing now.
You will be a valuable team member in this roll out.
--Providing updates to our programmer
--Verifying recommending additions to the PBX
--Become a valuable member of our support and services team.
This is a long term position for the right candidate.
This position can start immediately once experience is verified.
We have a 100% automated user portal for our clients.
Training will be provided on the use of our user portal along with our company work flow.
We have two types of clients.
Legacy and user portal. Legacy are PBXs we support and manage where as Portal are mostly self managed customers and they have basic questions from time to time.
This position is good for the right person. This person must be a self starter, motivated to want to be successful, enthusiastic, providing input to help us improve on a regular basis.