Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Windows file transfer software (client and server) technical support mainly via phone. Preferably the service is charged on the minutes of calls, please quote accordingly. Tasks include outgoing phone calls to follow up customers using the trial version of our products, use remote desktop to help troubleshoot technical problems, and call back customers to answer their query. Support staff are preferably MCSE certified. Fluent oral and written English is must.
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
I need someone for Chat / Phone support for our website which is an online e-learning training course. Candidate should be able to read and write in fluent English. Training for this position is fairly simple. Candidate will have to learn and understand the basic functions of the E-learning platform in-order to better assist the users. Please message me for more information
Skills: chat support Phone Support Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $5 - Posted
I am building a Blog and I need someone to walk me through how to build a Lead Funnel to attach a PDF on the sidebar of my Blog. I understand the concept and am "almost" there but would like someone to walk me through it. I have my Aweber set up and my Blog is Word Press hosted by Bluehost. My Blog is: www.valcard.net
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, we are looking for a US or Canada based customer support representative that can soon take over the lead customer support role. You would be responsible for answering support tickets via our online support ticket system. Later, you will be responsible for mentoring/training new staff as we grow. Our website is: www.iwriter.com which is the largest content provider on the internet. Only native English speakers apply. This is for a longterm position with our company and pays well. You would be working directly with myself. Please explain why you are the perfect fit for this longterm position. Thank you.
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Bookeo provides an online scheduling and reservation system for small and medium businesses in 123 countries and is translated into over 30 languages. Up to date, Bookeo has processed over 15 million bookings, for a total value of over 1 billion USD. We are looking for a Technical Support Agent to join our team and to work from 12pm to 5pm US Pacific Time, Monday to Friday. Availability to work for a few hours on weekends would be highly regarded. Please only apply if you are seriously interested and have the required experience. We're looking for someone reliable who values punctuality and work ethic and is looking for a long time position. JOB DESCRIPTION: We need a Technical Support Agent to help our customers get more information about our software and receive help with things like set up, configuration and various issues. A perfect match will have a curious mind for how things work and what makes them tick, an affinity for helping and teaching customers, and a constant thirst to learn about the next best thing. If you love to take initiative with customer issues and want to own the customer experience then this is your role. You will: - use our ticketing system to either reply to questions or forward them to developers - respond to customer product inquiries - resolve customer concerns raised during their account configuration and daily use - troubleshoot problems with our software and recommend corrective action - maintain a high level of quality of customer service and professionalism at all times - answer phone sales inquiries - occasionally test application updates to verify and confirm quality, notifying appropriate project managers of your findings - help updating our help articles IDEAL CANDIDATE QUALIFICATIONS - 2 to 5 years of relevant professional experience - Extensive experience troubleshooting SaaS software solutions - Outstanding follow-through and problem solving skills. - Resourceful, and detail oriented. Professional and friendly - Self-motivated and comfortable working independently - Top notch written and good spoken English skills - Reliable, punctual and attentive to detail - Excellent internet connection, headset and ONE of the following devices: Iphone, or android mobile phone, or Ipad/tablet. BENEFITS: We provide our technical support team with 10 paid holiday days/year and 5 paid sick leave days/year after you work for our company for 12 months.
Skills: HTML SaaS Technical Support
Fixed-Price - Entry Level ($) - Est. Budget: $30 - Posted
Hi, I'd like your help to download all my instagram photos from the past 2 years, including text and hashtags. Ideally the original photo is downloaded, but if you don't find a solution, you can also take a screen shot and copy paste the text + hashtags underneath. The final content should be saved in a format that is easy for me to then send over to a web developer who will upload into a site to display both images and text.
Skills: Data Backup Data Entry Data Recovery Content Management
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We bring on new customers on our product. We are averaging 21 new customers a month. Our ticket system current issues a ticket when a new customer comes in. The goal is to have a team that can respond to new customer tickets 24/7 within one hour of reception of new customer ticket. When the new customer tickets come in, there are two processes that we have to do for them. 1. Is setting them up in our systems which takes 15 - 30 minutes. This time assumption is made based on the amount of time it took to create the training material on this process. I have created material on how to do the processes below. They will require the use of the technologies listed below, but again the training material will describe the processes. 2. The other is on boarding the customer, going over the product with them and making sure they are OK. Your Team will not be involved in this process, but you will work with the on boarding specialist to coordinate efforts as described in the training material. Requirements: 1. login to our customer portal to reference customer 2. Use of GIMP(or another photo editor) and Microsoft Word 3. Login to our ticketing system to respond ONLY to new customer tickets. 4. Availability to answer new ticket requests 24/7 within 60 minutes of ticket request. By this we mean the ability to start the three minute processes outlined in "register a new cloud customer" or "Register a new on premise customer" the other steps can have a 4 hour turn around time. Time and Processes for Cloud Customers Minutes Process 3 Register a new cloud customer 1 Resizing Logos (Gimp) 2 Creating left top logo (Gimp) 3 Register a new cloud customer part II (Response from customer) 2 Register a new cloud customer part III (Response from onBoarding specialist) 9 Register a new cloud customer part IV (Setup) 5 register a new cloud customer part V (Create onBoard Guide in Microsoft Word) Time and Processes for on Premise Customers Minutes Process 3 Register a new on premise customer 3 Register a new on premise customer part II (Response from customer) 2 Register a new on premise customer part III (Response from onBoarding specialist) 5 register a new on premise customer part IV (Create onBoard Guide in Microsoft Word)
Skills: Microsoft Word
Fixed-Price - Entry Level ($) - Est. Budget: $25 - Posted
It is a dual sim card phone. I have a US TMobile Sim and a China Mobile Sim. It works fine with wifi, however does not work well outside of wi fi. However, the group texting never works and I want to see if we can get that up and running as well. If someone can assist me with this, that would be great. We can arrange a time to skype in order to troubleshoot the phone. Thank you.
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
We are lanching a new Motion Control for one of our clients in Dubai.(You must be based in Dubai for this job) This will involve the installation of our hardware and software solution in one of the retail shops in Dubai. The project will involve installation of computer preloaded with our hardware on site. Connecting computer to a camera hardware we will be shipping. And then basic testing and overall installation of the solution in a usable state on site. We are looking at launchin the solution around the 15th of August 2016. Installation site will be inside Dubai itself. Candidate will have to visit site several times as and when the installation and testing would be required to be undertaken. We shall be paying on a per call basis. You need to have knowledge of basic IT skills such as working with windows OS, different softwares, connecting USB based hardware and troubleshooting. As we are undertaking several projects in Dubai this could turn into a more long term engagement on the basis of your performance.