Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
We're looking for an experienced and dedicated customer service person to join our team for our quiz / survey software business. Your responsibilities: - Triage and sort email requests as the come in. - Respond to customer inquiries via chat, and email in an efficient and effective manner. - Identify user issues verses product issues, and help clients fix problems. - Report bugs and features requests to the dev team. - Understand basic html to be able to help our customers get our iframe or JS code on their website. - Evaluate, troubleshoot and follow-up on customer issues. - Maintain regular and consistent attendance and punctuality. - Be able to understand maintain update our customer knowledge base. Your qualifications: - Have a minimum of 2 years experience supporting a software product. - Understand basics of html - Excellent verbal and written communications skills - Proven and strong customer service experience - A complete Upwork profile - References or an established reputation on Upwork preferred
Skills: Customer service Technical Support
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Ideally, I'd love to find one person who have a good working knowledge of 4 languages. The job is to work on our Zendesk customer support account answering client inquiries. 70% of requests are answered using macros, so it's pretty easy. The job will require 2-3 hours a day at most. You must be able to dedicate up to 1 hour in the morning (8-10 CET) and up to 1 hour in the evening whenever it suits you (between 19 and 24 CET). I'll be always available on Skype whenever there's an more complex issue.
Skills: English French Italian Spanish
Fixed-Price - Intermediate ($$) - Est. Budget: $100 - Posted
We need native english negotiator. You will call our clients by skype and negotiating about our deal (without sales). We need high-motivated person. We will pay only for results.
Hourly - Entry Level ($) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
Hello, I have a site that was made for me that I am trying to figure out how to use and I need someone to walk me through on how to navigate through the site and figure out how to change things. I'm not new to wordpress, but the way this theme is set up is confusing and I need help asap on changing info, adding photos, etc...
Skills: WordPress
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Can you convince potential clients to sign up for our service? We answer clients WordPress questions and provide support to their WordPress tasks I need you to answer their questions when they are thinking about signing up. You will also need to be a go-between with our developer and the client. Provide estimated timelines to clients (along with quotes) for work to be done. Experience needed with: Customer Support WordPress Skype/email/Viber Excellent English and grammar are required. Getting clients convincing them to sign up is critical to our business. Being able to SELL our service is very important because that's how our business runs! The service you'll be convincing people to sign up for is our Guru Unlimited service. Http://www.yoursiteguru.com/guru-unlimited Also be willing to provide improvement ideas to me. While not answering questions I would like you to be prospecting, contacting not potential clients, and performing SEO on our website.
Skills: Customer support Sales WordPress
Fixed-Price - Expert ($$$) - Est. Budget: $6 - Posted
I want to hire who could help me to resolve the Processes Chain errors so mainly it will be processes chain support where I need help to find the errors when chain fail and get advise how to resolve it without sharing my screen. This help usually required a entire week once in a month and I can communicate the dates a week or 2 before the support start. I needed the quick respond time when I call cannot wait more then 10 minutes (very important) I may also use the help in development if I needed and found the person is proactive. I will communicate the rate over the Phone with my selected person.
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
A software company is looking for an awesome support person. This person should have the ability to learn and support our product. There is not too much technical ability required except ability to install our product and install printers and configure the same. The main capability is the ability to learn our product and be able to answer questions. Strong analytical skills are needed. This is not a simple phone answering. We need someone who can think, understand the problem and provide answers to the client. We are looking for someone who can work with us for a long time.
Skills: Customer service Customer support Technical Support