Technical Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hancock Software is the leading provider of hosted Energy Auditing and Energy Program Management solutions. Hancock is looking for a self-motivated Customer Support Representative to join our growing company for a fantastic Work From Home position. As our Customer Support Representative you will be responsible for: Resolving product or service problems by clarifying the customer's question; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintaining call records by updating ticket information. Answering the phone support lines & Answering email and online questions. Approximately 50% of the position will be answering calls and user questions with enthusiasm. You must have a strong phone presence & clear written communication skills. Creating new Knowledge Base articles to enable future customers to look up questions online. Requirements: Minimum 2 years prior customer service or support experience, preference given to software or consumer device support experience. Energy auditing or energy assessment experience is a plus. Strong Computer Skills Consistent and reliable work ethic: must be available and on time for scheduled Shifts Desired coverage hours Tues, Wed, Thurs 9-2 ET, Friday 2-7 ET. Strong Written and Verbal communication skills. Home office with reliable internet connection, access to Internet Explorer, ability to install Fonality and VOIP Phone app. This position is hourly, starting at 20 hours/Week with the potential to expand to 40 hours in 12-24 months.
Skills: Customer support Email Etiquette English Phone Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
• Work remotely providing Tier I Tech Support to commercial clients related to desktops, Microsoft Operating Systems, Office 365, etc. • Coordinate escalations as necessary to senior level support. • Use Autotask software to record, track and document support tickets – actions taken, follow up and resolution. • Apply diagnostic utilities to aid in troubleshooting. • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. • Perform remote installation and upgrades of software, file backups, configuring systems and applications.
Skills: Customer service Email Technical Support Helpdesk Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $25 - Posted
Just purchased phone and need assistance with proper configuration, especially the data and MMS settings. Using T-Mobile in US and China Mobile in Dalian, China. Would like to do this via chat room so the phone is free and ideally, can o this ASAP One time job, but will use again in future and refer to others with similar needs
Skills: Phone Support Technical Support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
Looking for a skilled Virtual Assitant with good skills in posting articles to Wordpress. You will need to have EXCELLENT ENGLISH as you may be required to make skype phone calls. This contract will have a trial period with the intention to give ongoing work. What we need completed: - Bulk posting and scheduling of articles to multiple wordpress websites. - Ability to source royalty free images to go with articles (training provided) - Ability to reword articles into video scripts (training provided) - Willing to use management software like trello and slack. (training provided) Responsibilities: - You will work with an Australian company to help service local businesses. Skills and Qualifications: - Understanding of Wordpress - Microsoft Office Experience - Good English skills (VERY IMPORTANT) - You should be a good team player who is not hesitating to go the extra mile to achieve goals. - Able to stick to deadlines and give regular updates. Interested? Great! Please send an application including the following information: * A short resume covering your previous employment along with short descriptions of the main tasks you were responsible for. *Details of your experience with Wordpress * Please don't hesitate to include references to your previous work. Include "VIRTUAL ASSISTANT" at the beginning of your resume.
Skills: Microsoft Office Virtual Assistant WordPress
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
I need someone who is based in the UK - ideally the North West of England, to set up Zendesk for the company I work for, BODA SKINS. We would then need the individual to come in for half a day to do training for our customer care team. We would like this to happen as soon as.
Skills: Zendesk
Fixed-Price - Entry Level ($) - Est. Budget: $100 - Posted
Hi, We are a remote IT support company located in Australia, providing fixed price computer repairs to home users and small business. We are currently looking for a talented IT Support Professional. You can be located anywhere in the world, however you need to speak fluent English and have a low to neutral accent. You will need to be on call for at least 15 hours per week. We will pay you a fixed price for each successful repair. Please fill in the spaces below with your charge for the following repairs, in Australian Dollars: Quick Help (up to 30 minutes): AUD$___ Common Issues (up to 60 minutes): AUD$___ Difficult Issues (up to 90 minutes): AUD$___ Complex Issues (maximum charge, up to 2 hours): AUD$___ Thankyou, and looking forward to working with you!
Skills: Computer Repair
Fixed-Price - Entry Level ($) - Est. Budget: $20 - Posted
I need the *# dialer code for android marsh mellow to remove the GIF or Animation from the carrier that the phone was purchased from. The code once punched in reboots the phone and the splash screen does not appear any longer. This FEE offered is for that 1 code. Payment will be made immediately after code is verified to work.
Skills: Android Android SDK
Hourly - Entry Level ($) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
test, do not apply
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Regional or countrywide recruitment of independent IT technicians, dispatching of assignments and management of the technicians and dispatched assignments. Please only apply if you are able to provide the requested service in at least one of the Western European Countries. It is required to speak the language of the country you apply for, fluently. Contact for more information