Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a tech savvy person to do customer service/technical support for our product. You will be handling phone calls regarding a particular product we sell. You will be walking customers through the set up process and trouble shooting any issues they may have with the device. Must have perfect spoken English. Working during USA time zone only. About 5 to 10 hours a week needed Thank you, Shawn
Skills: Customer service Customer support Phone Support Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for someone to handle all of our customer service/support emails that come through for our email capturing software. We get about 40 support emails a day 1/4 of them are billing/login related and 3/4 are trouble shooting. You will need to learn the ins and outs of using the software to be able to give people walk throughs. If you receive more than 10 requests for the same trouble shooting issue, we can add it to an FAQ for people. Our current support person will be moving over to our other company but they can help train and get you up to speed. However, it is important you have experience with doing technical support customer service work for software. (No development or programming skills are needed for this)
Skills: Customer service Technical Support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
All work performed over TeamViewer via our network. This requirement can be removed after a successful training. Mandatory Qualifications: Perfect English verbal and written Linux Command Line Expert VoIP Hardware telephone connected to our PBX registered as a support extension High Quality Reliable Internet (ISP) Asterisk command line, FreePBX GUI and other GUI Asterisk Deployments. No exceptions. Freeswitch / FusionPBX Optional Qualifications: SBC / Session Border Controllers Email configured on a cell phone for emergencies to our exchange server. Reliable. Position term: TBD based on successful results can be long term. 40 /hrs week. Responsibilities: Working technical support tickets Monday - Friday 9:00 EDT to 18:00 EDT Available on weekends when necessary, this is not often. -- Technical support for existing client based -- Maintaining our data center servers remotely - Weekly audits, firewall checks, security patches when needed. -- Answering first line of defense technical support calls in our QUEUE -- Recommending ways to improve our services. Projects: We are deploying a new GUI PBX that is in testing now. You will be a valuable team member in this roll out. --Testing --Providing updates to our programmer --Verifying recommending additions to the PBX --Become a valuable member of our support and services team. This is a long term position for the right candidate. This position can start immediately once experience is verified. We have a 100% automated user portal for our clients. Training will be provided on the use of our user portal along with our company work flow. We have two types of clients. Legacy and user portal. Legacy are PBXs we support and manage where as Portal are mostly self managed customers and they have basic questions from time to time. This position is good for the right person. This person must be a self starter, motivated to want to be successful, enthusiastic, providing input to help us improve on a regular basis.
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
Customer Service Representative / $3/hr - Pay $3/hr -Available full time and weekends -Availability should be open from 9pm MNL up to Noon the next day - Minimum 2 years call center experience on inbound campaign Job Role: Take upwards of 30 inbound calls, filter if the customer is infront of their computer or not, and transfer the caller to a Level 2 technician for diagnoses
Skills: Antispam and Antivirus Computer Repair Computer Skills Email Technical Support English Grammar virus removal
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
My name is Mark Toriello, I am the owner of a boutique insurance firm in NJ named The Alliance Group. Our focus is workers comp cost management and recovery. Part of the service that we provide includes interaction with carrier adjusters and overall analysis of open claims. I need someone with knowledge regarding medical treatment and management of one open claim for one of my larger accounts. I can fill you in on the details when we speak. I am looking for someone to ride shotgun over the carrier's adjuster to be sure that this claim is not being mismanaged regarding treatment and getting the claim closed asap. I would like to discuss your experience and how we may be able to work together to achieve our expense management goal. Best, Mark
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
We run an online class and need a tech support hotline. Students must be able to get help either through chat, Zoom or similar. You must be familiar with common tech stuff and fluent in English speaking and writing The students will need help with these programs/web apps that you must know: - Slack - Zoom (audio and camera important here) - Google docs - Upwork (!) - VidHub - PeerGrade - Padlet
Skills: chat support Customer support Google Docs Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $800 - Posted
Need a person for Tech support. Responsibilities: 1. Must be able to clearly communicate via phone, email and instant messaging with end users and technicians. 2. Record, maintain and updates issues in the Incident Management system. 3. Keep customers informed on the status of their requests. 4. Resolution of level one issues - Following knowledgebase articles and procedures. 5. Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions. 6. Escalate incidents to level2/level3 support. 7. Identify recurring issues. Required Qualifications: 1. Understanding of the basics of Microsoft Server OS and Linux OS. 2. Network basics, such as TCP/IP, Ping, Trace Route. 3. Must be customer and detail oriented. 4. Available for multiple shifts. Desired Qualifications: 1. VMware knowledge. 2. Hyper-V knowledge. 3. 1+ Years of technical support or IT desk side support. 4. Fluent in English. 5. Willingness to learn new tools and technologies and take on new responsibilities as assigned. Skills required: • English - Speaking - Writing
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
I need someone to interact and take of a few clients requests online via a basecamp project. The request involve updating pages and images in a variety of sites, making sure their needs are taken care of and be quick in responding to the clients. The plan is also to make their sites grow, so I need someone with initiative, proactive, courteous and well written and spoken skills. You will be on trial for 30 days, in which time, I will double my offering and increase again pending everything goes well.
Skills: Adobe Photoshop CSS English Grammar HTML JavaScript