Technical Support Jobs

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Fixed-Price - Entry Level ($) - Est. Budget: $25 - Posted
I need you help, asap. I am a tech noob. I've messed up my website. I have a website on the blogger platform. It started as a site and a few month back I added it's on domain. I have a hosting account with Godaddy. Today, I was trying to migrate my site over to Wordpress, using tutorials found online. They all seemed very straightforward so I was attempting to do this on my own. Well, something went wrong. And now my site is down completely and I can't get it back up. I installed wordpress on the domain in the backend of my Godaddy; then whenever I attempted to import all my content, posts, etc, from blogger; it did not work. And I kinda panicked. So I attempted to uninstall wordpress so it would just go back to normal on Blogger, but that didnt work either. So now my site wont come up at all. Please, someone help me get my site back up, at the very least. Or, if you know how, help me finish migrating over to Wordpress. Thank you.
Skills: Technical Support WordPress
Fixed-Price - Intermediate ($$) - Est. Budget: $15 - Posted
we need a person who can feel the online survey from USA. Our caller will call you and guide you to complete the online survey. It will take hardly 15 minutes to complete the survey.
Skills: Technical Support Translation
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I need a freelance tech person to add to the team who has experience providing remote technical support.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a smart self-motivated IT-person to help us support our app via live chat. You need to be fluent about Windows and Mac OS, as well as be able to quickly learn new computer-related stuff and our solutions, speak freely of their features and potential issues. If you (can) spend more than 8 hours a day with your desktop or mobile computers, ready to type a lot, possess an upper intermediate fluency in English (extra languages are very welcome), and know what XLSX, RSS, HFS+, ExFAT and freemium are, we'll be glad to consider your application. We won't be able to nurture you every day, we are covering second-tier and third-tier support, but you will have to be able to find basic answers yourself, very fast. $800/m, Mon-Fri, you have to be online within USA business hours
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need someone to cover several of my client's helpdesk issues over the weekend with ticket support (we use Freshdesk). You should be able to write AND Speak perfectly grammatically correct English. Occasionally you would need to call clients back but mostly its email support. You will be required to log into oDesk to track your hours for the first three weeks of training. Manual time adjustments will not be allowed during the first three weeks. There are two schedules available: 8am to 11am Sunday, Monday, Tuesday, Wednesday PACIFIC TIME. 8am to 11am Thursday, Friday and Saturday PACIFIC TIME.
Skills: Administrative Support chat support Customer Retention Customer service Customer support Email Technical Support English English Grammar English Punctuation English Spelling Phone Support Social Customer Service Technical Support
Fixed-Price - Expert ($$$) - Est. Budget: $350 - Posted
Hello there, We are looking for a dfp expert (double click for publisher), we need someone who can build all the infrastructure of the dfp including one full waterfall with pass back configuration. We also would like to have a short sessions on the reporting of the dfp and better understand how to read them. You think you can handle it? just write us back and let's talk. Thanks, Eyal
Skills: DoubleClick for Publishers
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are an "uptime monitoring service" that automatically detects the functioning of websites/servers and notify the users when there is a downtime. Our users reach us with various support/sales requests (via e-mail to our support ticket app) like: - the service detects the website as down, but it is actually up, why is that? (it may be due to a firewall blocking requests, sites actually returning a problematic HTTP status, etc.) - up-down notifications not arriving (the user settings can be wrong, e-mail delivery problems may happened, etc.) - questions regarding the service's capabilities/features - account settings related questions (subscription, payments, password, etc.) And, in order to provide quality and fast support to our users, we would like to work with customer service agents in "long term" who are talented at: - network analysis (http, ping, tracert..) for discovering monitor-related issues - written English (as the support is only written and no phone calls) - customer happiness (to make sure not only the issues are resolved but responses lead to happiness and sales) This is a "long term" position that is not full-time or part-time but let's call it partial-time as we never know when a support request arrives.
Skills: chat support Customer service Customer support Email Handling Email Technical Support English Sales Technical Support
Fixed-Price - Intermediate ($$) - Est. Budget: $80 - Posted
Must be articulate in English Speaking, able to troublshoot with customers that will call. 800 number reach for Canada and USA Customer base. The above link is the services that I would like to offer. Also looking for mobile devices customer support technicians that understand mobile devices and how to fix them by giving support over the phone. Must have working mobile phone to receive calls and knowledge of the above link.
Skills: Customer service Internet Security IT Service Management Mobile App Development Phone Support