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Technical Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Target hourly rate is about $2-3/hour to start, obviously increasing upwards with experience. You have a very short time to get on-boarded and learn the job, so if you are not highly available at the start, DO NOT APPLY. Successful freelancer: up and operational in 15 - 30 minutes Unsuccessful freelancer: took a month to explain this job in various emails and still didn't get it. Job description: Job requires analytical skills and a lot of autonomy to do the logical thing in most cases. You must be available 8am - 5pm Pacific Time (Vancouver/Los Angeles). Time is not flexible. Customers do not request help during the time they are sleeping - thank you. Your job is to look at incoming items, provide front-of-line responses during business hours (PST/PDT), find and assign items to a case if it's open and notify upper level staff of any incidents. --- We communicate regularly with our clients and need someone to work with us up to 3 - 4 hours a day (5 - 7 days a week) to manage these emails by: * responding to requests from clients, * categorizing messages (using our filing system) and * ensuring important and unread messages remain unread, so they may be reviewed by our more experienced staff. This job requires excellent written English skills (you need to comprehend the client's request) as well as the ability to understand and follow instructions carefully. You must be able to communicate with your manager in a timely manner. It would be appreciated if you could fix the time you will be doing the work on a daily basis so we know exactly when we can expect to process incoming mail. It is an must to have Microsoft Outlook 2003, 2007 or 2010 installed and a fast Internet connection. Outlook 2013 is not compatible with our server. ***** Provide us with your result from speedtest.net (the PNG link, please, no attachments, no other erroneous data) in the very first line of your application or cover letter so we can ensure your Internet is fast enough for our needs and to ensure you have read this message in its entirety. + If your speed is less than 1.5mbps up and 1.5mbps down, please don't apply. There is no way you can do this job. You wouldn't even be able to connect Outlook to our Exchange server - so PLEASE don't waste time, ok? + If you don't have Outlook on a late-model PC, please don't apply. + we are running a mix of Microsoft Exchange servers .. you will need Outlook 2010 installed on your system (Outlook 2013 does not work with Exchange 2003) + If you are located in India, Bangladesh, Pakistan or Sri Lanka or you were born or raised in these countries, please DO NOT apply. Also, this job is a long-term job, it is a repetitive job, if you feel that you're not going to be around in 2 months or 6 months, please don't apply. We have been running this business and have had this need for over 14 years. --- Skills: basic, Outlook, English, Language, Categorization, Helpdesk, design, microsoft-outlook, categorization and filing
  • Number of freelancers needed: 2
Skills: Customer service Email Handling Filing Helpdesk Microsoft Server Telephone Handling Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Dear Freelancers, I need a person with knowledge in website hosting and radio/video streaming. That can give support and sales through chat and phone. It's a full-time job. must have the ability to speak fluently in English and high writing abilities.
  • Number of freelancers needed: 2
Skills: chat support Customer service Customer support English Live Chat Operator Phone Support Radio Broadcasting Sales SHOUTcast Telemarketing Telephone Handling Video Streaming Web Hosting
Hourly - Intermediate ($$) - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
I am currently facing some trouble with my wordpress website's SSL www.LoLBoost.gg I bought and installed the SSL. But it isnt showing any green padlocks, because my website has insecure links. Check www.whynopadlock.com and enter my website there to see exactly what's going on. please email me : lolboostgg@gmail.com or skype myhero.sythe Thanks in advance!
Skills: SSL Website Development WordPress
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
With the fast growth of our company, we are in need of computer savvy, highly technical personnel well versed in Help Desk positions willing and eager for personal growth and development. If you are looking for a long-term, full time, home-based position in IT, this is the job for you. To be successful in this position, we are looking for employees who: *HAS GREAT CUSTOMER SERVICE SKILLS AND PREVIOUS IT HELP DESK EXPERIENCE *At least a LEVEL 2 position in a Philippine BPO company. *Troubleshooting capabilities for most Windows operating systems and networked printers (Win XP to 8) *HIGH SELF-INITIATIVE AND INNOVATION If you do have these qualifications, we would absolutely like to have you on our team. Compensation wise, we offer THE BEST PACKAGE in the market: *Starting salary of $3/hr, to be discussed and assessed with the management. *Full Tech Set-up including SSD-equipped ACER laptops, ASUS monitors, Yealink VOIP phones, Plantronics Headset, QOS Routers, Internet Reimbursement *Mandatory benefits in the Philippines including SSS, Philhealth, PAGIBIG plus an HMO And our best offer yet! *We offer a 2-3 weeks trip to the Chicago office and tours every year to 2-3 of our best remote employees from around the world. *After 3 years into the company, you are given the chance through performance deliberation to migrate to the US together with your family, all sponsored by the company. *Another year afterwards, the company may even sponsor for your greencard in the US. Interested? Apply with a short summary of your technical expertise and if shortlisted, you will be asked to be ready for a Skype interview. We need THE BEST people in our diverse and continually improving team. ww.jexet.com
  • Number of freelancers needed: 3
Skills: Active Directory Customer service Customer support Desktop Support Microsoft Exchange Server Microsoft Server Phone Support Technical Support VOIP Software
Hourly - Entry Level ($) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We have a system to monitor for 3 shift - PST ( Los Angeles Time, US ) 1. PST 3 AM ~ 8 AM ( 5 hours ) 2. PST 8 AM ~ 1 PM ( 5 hours ) 3. PST 1 PM ~ 6 PM ( 5 hours ) From Monday to Friday ( US ) - 5 days . We will provide System monitoring dashboard to read - CPU rate every 10 min. to update Maximum value to google sheet. ==> 30 time of data entry. We expect to hire 3 people for above 3 different time zone, No special skill required, but very diligent to update data and call us when it reach to critical value. **Please
Skills: Data Entry Microsoft Excel
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Help customers build Campaign Emails, Landing Pages, Opt-In Forms and provide technical support. Person needs to be very familiar with one of the common marketing automation platforms like Infusionsoft, Hubspot, Ontraport, Marketo. Person must have excellent english skills and be able to work with customer over the phone to troubleshoot issues.
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Help customers and answer questions related to our products and give basic phone/email support to customers. Our two Products are easy to learn but can take some time to master. A strong command of English language is necessary. You must be available at odd hours as well as U.S.A business hours. Please visit http://www.trackroad.com & http://www.mydispatch.com to get an understanding of our products. Please message me if you are interested and we can go from there. Thanks, Matt
Skills: Customer support
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are unified communications company located in US and we're looking for supportive and detail individual to join us. Technical Support Representative will answer customer tickets and provide resolutions for customer issues revolving around the setup, provisioning, and use of our service. - fluent in English, spoken and written. Need to be able to handle phone calls if necessary. - Great manner and patience to all customers. - Detail oriented is a must - Remote Desktop and web conference for training and demo when needed. - Maintain and update knowledgebase regularly.
Skills: chat support Email Handling English Phone Support Technical Support
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