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Technical Support Jobs

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Hourly - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
The Bilingual Customer Service Representative is primarily responsible for delivery and execution of exemplary customer service and follow up calls for our clients. Work to be done from home. Hours are flexible. Responsibilities: Deliver service and support to end-users using and operating automated call distribution via remote connection or over the Internet Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Research required information using available resources; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software. Qualifications: Proper phone etiquette Ability to speak and write clearly and accurately; Demonstrated proficiency...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
About us We (wpkonsulterna.se) focus on WordPress maintenance and development in a business environment, producing conventional websites that also leverage the power of WordPress as a robust application platform, for example in booking systems and internal tools. We are based in Stockholm Sweden and our customers and partners, such as small/medium sized companies and marketing agencies, are typically also located in this area. About the job We are looking for a part-time or potentially full-time person who could join our team and would be involved in a variety of different tasks: ● Primary contact person for new potential customers reaching out to us (eg. phone calls, chat on website and submissions on our website) ● Contact person and responsible for all support issues both internally and externally ● Troubleshoot issues and delegate more difficult issues to other team members if needed ● Monitor, update and test maintained websites continuously ● Project management of ongoing...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hello, We're looking to hire a professional technical support specialist to assist our online clients. Here is our website (www.funnelactive.com) to give you a better idea of our products and services. You must know how to operate Infusionsoft, Ontraport and Wordpress. Applicant must be proficient and comfortable with tweaking/updating website pages and adding video as needed- coding experience and graphic design is extremely valuable since we work with various developers. You must be able to connect autoresponders, website pages-HTML, CRM's (infusionsoft, ontraport, samcart). You must speak/write fluent English and pay close attention to detail, which is a must. (We're in the Marketing and Sales Funnels Niche), our primary focus is working with authors, speakers and coaches. If you think you're a good fit, please reply with your resume/experience/portfolio. (Upon approval of resume, we will schedule a follow up meeting to talk via Skype/GoogleHangouts) If you have any questions, please...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for a new colleague to handle English and Arabic customer support tickets (email) using Zendesk, for a smartphone app (with versions for Android and iOS. TASKS 1. Review unanswered tickets. 2. Reply to emails using a pre-written template or customize the message, depending on the case. 3. Collaborate with the support coordinator or development to solve more complex issues. 4. Report bugs found during the support process.
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Our company, Adventis CG, provides hands-on excel training to undergraduate students and finance professionals. As part of our training curriculum, we provide a set of customized excel macros created in VBA. We distribute these macros to participants in our training program and a select number of these participants go onto our website after the macros expire to purchase another version. Participants that download and use these macros are generally on many different types of computers and use different versions of Microsoft Excel. Many of them frequently face problems with these macros due to version issues or settings on their computer. We are seeking an individual that knows Excel / VBA and can help troubleshoot on a regular basis over email or telephone. We currently expect a need for 5 hours / month, but this need may increase as our company grows. Ultimately, we would also like assistance in putting together a Q&A list or troubleshooting manual of frequent issues that users...
Hourly - Est. Time: Less than 1 week, Less than 10 hrs/week - Posted
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Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for staffing agencies that can: * Provide team member who are familiar with Level 1 / 2 technical support * Teams must support US Pacific Time zone * Teams need to be able to scale up and down based upon demand If you are a staffing agency that can accomplish this and other goals please let us know.
Fixed-Price - Est. Budget: $ 10 Posted
Our Business currently located in Mexico, has more than 2 years repairing cell phones, tablets, iPads unlocking them, repairing laptops, issues such as unlocking BIOS passwords, repairing motherboards, replacing video cards, replacing hard drives etc, now we are facing little extra work and we are looking for a great remote help that will be paid for each repaired work that gets completed, with the possibility for a full time work in the future, how, we will contact you and will give you the issue, so you can help us get the job done, this Help Desk Support should be expert fixing PC`s, unlocking cell phones, androids , we are starting with 5 US dollars per each computer that gets fixed or 10 USD for each device that gets unlocked, using a remote tool or other ways to get the equipment fixed, we are currently looking for 2 people who can enjoy working remotely