Im looking for a very outgoing person who can remain professional and kind under stress as sometimes our clients are upset, and this job requires you to stay calm and collected at all times.
Your duties are as follow:
-Independent thinker, I will provide guide lines to follow, but you must be able to think and act for yourself within those lines
-Stay in constant communication with our suppliers at all times (Stay on top of tracking numbers and be able to manage the relationship on the companies behalf)
-Email Support, when ever a client emails, email back asap, I will provide you with scripts to start off with, but again, you must use your own judgement as well and respond like talking to a friend! This is VERY important!
-Provide me with daily-weekly-monthly, reports of the most common patterns/issues/etc, I will explain these more in detail if and when I find out you are a good fit for us
The pay is subject to change, once you start getting better, I will most likely increase your salary, and I also provide bonuses of jobs well done!
Look forward to seeing your replies, and please truthfully answer the following questions and reach out to me, or I will not respond!
- How much Experience do you have in Customer Support?
- How reliable is your internet connection?
- How many hours are you free to work per day and per week?
- What were some of the biggest responsibilities you were entrusted with in the past?
- Any experience in Ecommerce?