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Customer Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We're looking for a VA to join our team and grow with our business. Hours - 1-4 hours per day. This will increase as you learn more about the business and take on more responsibility. - Start time: 9am AST (Australian Standard Time) Mon - Fri Skills Required: - Excellent English reading and writing - Ability to clearly follow instructions - Initiative and problem solving skills - Attention to detail - Excellent communication skills Work Description Process customer orders - Sending order information to warehouses - Creating pre-paid shipping notes with online postage portal - Send tracking information to customers Respond to customer service enquiries using ZenDesk - Follow a system to determine relevant email template to use - Use initiative and problem solving when no relevant template for enquiry - Ask questions with suggested solutions when unsure - Friendly customer-focused approach to all enquiries Manage Product Content System (adding new products to woocommerce stores) - Create CSV with required information - Communicate with other staff to gather information for CSV - Rename image file names - Upload images and CSV to woocommerce store Update supplier inventory - Reading spreadsheets to identify out of stock items - Managing stock on woocommerce stores Required Experience/ Skills - Wordpress (preferably Woocomerce but not essential) - Customer support (preferably Zen Desk but not essential) - Gmail and Google Docs When applying for this job, please start your cover letter by telling us your favourite colour. Then go on to provide relevant experience that makes you a good fit for this job.
Skills: Customer support Administrative Support Customer service Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Must have an good WooCommerce experience and be willing to learn the ins and outs of our new plugin. Must be available to stay on board for at least 6 months. Hours per week will vary from 2-5. Ideally be able to respond to support tickets within 24 hours. Good english required. Technical knowledge will be helpful.
Skills: Customer support Email Handling Technical Support Woocommerce
Fixed-Price - Intermediate ($$) - Est. Budget: $1,445 - Posted
We are looking for a number of agents to handle Inbound Customer Service duties. USA Based ONLY. Being a Grupo Noa International Service Representative will place you in an exciting fast-paced career, where you can work with people from all over the world. Here at Grupo Noa International, we provide our contractors with: • Competitive pay plus performance-based bonuses • Career advancement opportunities • Work from your own home • No transportation cost • No rush hour traffic to deal with • Paid training Please send your Skype id together with your resume. Contractor requirements We are looking for a contractor who: *Is available for 8 hours per day. *Is able to handle 8-10 calls per hour and maintain a minimum of 50% save the sale percentage. ** Has worked in a customer service setting or a similar customer-satisfaction job. * Has a solid command of the English language. * Has experience working on a computer and a quiet working environment * Internet wire connection of 2Mb or more. (No wireless or a Data card can be used)You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at *www.speedtest.net ** Windows environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original. (No MAC computers will work) * Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality. How to applyTo apply, please respond with a cover letter that includes the following: * Your customer service experience* Your schedule availability * Your speed testAbout the companyWe are a customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted At Home Agents for over four years.
  • Number of freelancers needed: 10
Skills: Customer support Call Handling Telephone Handling
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
Our music school needs an administrative assistant to handle student correspondence and rescheduling while the owner is on maternity leave. Scheduling is managed through the Studio Helper web client (www.studiohelper.com), and involves both email and phone communication with current and potential clients. Work is done from your home, 2 hours per day, Monday through Friday. Applicants should have the following: - Scheduling experience. - Experience with customer facing email correspondence. - General computer competency. - Attention to detail. - Fluent English
Skills: Customer support Appointment Setting Customer service Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Reply to Inquiries that come in from users of the mobile app. For example: - How do I use the app -- Refer them to the demo on our website (www.parkarr.com) - How come my points aren't updating? Keep track of the users that call in for this request on an excel spreadsheet and send daily reports to founder. - Technical issue troubleshooting
  • Number of freelancers needed: 2
Skills: Customer support Content Writing Customer service Email Deliverability
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for a full time cashback web-site management. The site is in the initial stages of development, however you will have job right away: 1. You will need to fill the site with information about it (you need perfect English) 2. You will need to manage our affiliate accounts at different network/merchants 3. Look for new stores to be added to our site & add those stores to the site 4. Respond to questions from users 5. Upload reports from affiliate networks on a daily basis Design & backend of the web-site will be handled by different team This job should not take more than 1-2 hours per day and you can work on your schedule, but you must be on-line for an hour between 1:30pm and 7pm EST or 10pm and 1am EST so we can talk and discuss the tasks.
Skills: Customer support Administrative Support Customer service Data Entry
Fixed-Price - Intermediate ($$) - Est. Budget: $50 - Posted
We are looking for someone to write Sales/Customer Service/ technical Help scripts for the following. 1- 2 Templates needed for each section. Sales: Sales Examples Lead Generation Customer Service: Answering Service Order Processing Payment Processing(Verification) Scripts will be used for training entry level call center agents. Person needs to have knowledge of Five9, training and development, collections, customer service, call center, sales Successful work could lead to additional projects.
Skills: Customer support Administrative Support B2B Marketing chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking a Technical Support Engineer to assists Embarcadero customers worldwide who rely on our products and solutions to help them build, optimize, and manage sophisticated database infrastructures powering a wide variety of enterprise applications. Key Responsibilities • Provide technical support for Embarcadero products. This includes communicating directly with customers via phone and e-mail to identify, reproduce, and resolve reported issues. • Evaluate, troubleshoot and follow-up customer issues while tracking details in SalesForce.com • Identify, replicate, and document customer reported product defects and enhancement requests. • Develop and test workarounds when and if applicable. • Interact with internal and external department resources for problem determination, resolution, and escalation. • Installation/de-installation of required software; provide specifications for the configuration of systems, applications, and databases when necessary. • Keep up-to-date on technical aspects of Embarcadero’s products. • Participate and articulate test cases for management and the product development team when necessary. Requirements: • Strong relational database skills in any of these databases: Oracle, SQL Server, DB2 or Sybase. • Excellent customer service skills including both written and verbal English language skills. • Previous experience in a technical or support environment • Ability to multi-task and seamlessly transition from one skill set to another • Strong Windows Platform Expertise. • Excellent troubleshooting and debugging skills. • Knowledge of software design and implementation. • Four-year university degree or sufficient relevant work experience. Non-technical Job Requirements: The applicant must be able to work an 8 hour shift between the hours of 8:00 am to 5:00 pm, Pacific Time, Monday to Friday. A one hour, non-paid meal break is included in these hours. APPLICANTS MUST HAVE: 1. Skype and good quality audio call capability in order to conduct the interview. If hired, Skype will be the primary means of communication with the other team members. 2. Internet with bandwidth no less than 3 MB/s to support an IP soft phone client. 3. Windows 7 or later OS on his or her working computer. The applicant MUST be the person who is actually performing the work. The contract is for direct hire. Agencies should not apply. Required Work Experience 1 year or greater job related experience in all above areas. JOB INTERVIEW: Skype will be used to interview each selected applicant. The applicant must be on time for the scheduled interview and must have a good headset that is already fine tuned for VOIP communications used in Skype. If the applicant doesn't meet the above requirements at the time of the interview, the interview will be canceled and no other opportunities will be offered. To succeed in the job, the applicant must have a high level of attention to detail. Such an applicant will have read this job description and understood all instructions stated above before applying for the job.
Skills: Customer support Data Modeling Database Administration Oracle PL/SQL
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi there! My name is Michael Quoc and I'm the founder and CEO of ZipfWorks (https://www.zipfworks.com). We're a fast-growing startup located in Santa Monica, CA, we create and operate a network of next-generation social shopping apps. I'm looking for a super-fast, reliable, intelligent and details-oriented assistant to help me with a variety of tasks for 4 to 6 hours per day. You must speak and write English very well for this job. Tasks will include: - Creating lists and contacting bloggers and other partners - Building lists of e-commerce sites - Scheduling and coordinating meetings - Doing basic content editing and moderation on our sites - Doing some fun e-commerce related tasks like writing reviews, finding deals, comparing prices
Skills: Customer support Administrative Support Data Entry Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
customer support health and beauty products 6 to 8 hours.  providing product and service information; resolving product and service problems;  resolving customer complaints via phone (inbound and outbound) or email;  dealing with incoming customer inquiries in a professional manner, making sure that all requests are promptly and thoroughly resolved. Additional responsibilities may include:  occasionally assisting in the translation process (small texts and proofreading); Requirements:  Native Portuguese speaker with very good English;  ability to communicate clearly and professionally, both verbally and in writing;  has a pleasant, patient and friendly attitude. To be considered fill in this online for, it takes 2 minutes. https://docs.google.com/a/lidango.com/forms/d/1z6BHHn-1XVcGAKckbHB4TcXXw5p2hShnrzRzFzKB8rE/edit?usp=drive_web
Skills: Customer support Slovakian
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