Customer Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need someone who knows how to communicate and help our clients that are using Infusionsoft. You won’t just be replying to customer’s emails all day. You’ll look for ways to make customers happy, educate them on how to get the most out of our service, help set expectations for realistic turnaround times, and help them succeed in their own businesses. You’ll be the supporting our two Account Managers who serve as the client’s primary point of contact but you’ll be interacting with them frequently as well. Requirements – We’re after someone who . . . - Has previous experience working remotely - Has previous experience in a support position - Has strong experience with Infusionsoft. (Knows how/where to identify problems within Infusionsoft in order to solve them and also build campaigns) - Has their own computer - Writes in a clear and concise manner (Must be able to communicate clearly to clients via email and in screencast recordings) - Enjoys teaching others and explaining technical concepts - Has patience to listen and grasp what customers are trying to accomplish - Loves learning and re-learning a product that is changing fast - Doesn’t need any hand-holding and isn’t afraid to make decisions - Has nerves of steel to take on criticism but has the heart that melts ice caps and can warm up the coldest of customers. - Killing with kindness is your mantra. - Understands that support isn’t about canned responses, it is about being the foundation which your team stands on in order to accomplish great things. A sample of the Infusionsoft work you’ll need to be able to do: - Troubleshooting and problem solving - Manually merge duplicate contacts - Clean up stuff like images, tags and old campaigns - Cleaning up saved searches that aren’t being used - Creating saved searches for custom reports - Creating new dashboard widgets using custom reports - Creating and or updating order forms (themes, pricing) - Creating, deleting or updating promo codes - Setting up tasks / notes so certain users get notified when something happens - Processing refunds - Building campaigns and understanding how to use decision diamonds This role will start with a 30 day trial and based on performance will become part time contract role at 10-15 hours per week. Our goal and hope is that you’ll rock it, grow and become a 30/hr a week contracted team member by months 3-4. More about us: We're a service company that develops sales funnels and marketing automation for online based entrepreneurs using Infusionsoft. We have a small team that is furiously improving our service in an effort to better support our clients and we’re growing fast. You can see what our customers say about us here: http://system.ly/what-people-say/ To complete this application you must fill out the application here: https://docs.google.com/forms/d/e/1FAIpQLScRz9qqrwpAoMrirpv-H83UYIpapjb6DZv1n7s5XkIwt9BRsw/viewform
Skills: Customer support Infusionsoft Administration InfusionSoft Marketing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Can you convince potential clients to sign up for our service? We answer clients WordPress questions and provide support to their WordPress tasks I need you to answer their questions when they are thinking about signing up. You will also need to be a go-between with our developer and the client. Provide estimated timelines to clients (along with quotes) for work to be done. Experience needed with: Customer Support WordPress Skype/email/Viber Excellent English and grammar are required. Getting clients convincing them to sign up is critical to our business. Being able to SELL our service is very important because that's how our business runs! The service you'll be convincing people to sign up for is our Guru Unlimited service. Http://www.yoursiteguru.com/guru-unlimited Also be willing to provide improvement ideas to me. While not answering questions I would like you to be prospecting, contacting not potential clients, and performing SEO on our website.
Skills: Customer support Sales WordPress
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We need help from someone ASAP with strong FuseDesk and Infusionsoft experience: 1. We have a backlog that we want to respond to quickly and let customers know that we're working to resolve the issues quickly. 2. Establishing best practices and standard operating procedures in our customer service operation on FuseDesk. Need help with the transition and also to create guidelines for future team members. We work with WordPress as well, so knowledge there would be greatly valued to update FAQs and Knowledge Base as needed and create templates in FuseDesk and Infusionsoft as needed. Excellent english required, as well a willingness to learn our company's brand and voice. Hope we can work together!
Skills: Customer support Administrative Support Customer service Email Etiquette
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I am a Investor with a small rapidly growing Real Estate Investment company looking for someone to assist in our sales department with call center experience, telesales, telemarketing, and experience speaking with sellers, buyers, and job candidates. Experience working with investors a plus not a must. You must have excellent verbal and written English. You would be answering incoming calls during business hours of EST 8:00am - 5:00 pm , and making outgoing calls as well. This will include obtaining information from sellers, making verbal offers to sellers, providing property information to potential buyers, and setting appointments for buyers to meet with one of our interns or property scouts to see the properties. Obtaining and providing information to potential job candidates, pre screening potential job candidates, and setting interviews for potential job candidates. Also need someone who is experience with marketing, virtual assistance, admin, and real estate. Contact now for immediate consideration.
Skills: Customer support Sales Telemarketing
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
In need of a customer service representative operator who can handle heavy phone service. In this role, you'll give full telephone support to our customers. Must be fluent in English. Must have strong internet connection. Minimum 20 hours per week. This is a full-time and permanent position. Training materials, manual and how-to videos on our products will be provided when candidate is hired.
Skills: Customer support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hi we company and we need help with help to answer on live chat between 20-Midnight CET every day. We are looking for Live Chat Operator, target language is in English and you going to have access to our Back office.
Skills: Customer support Live Chat Operator
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
A software company is looking for an awesome support person. This person should have the ability to learn and support our product. There is not too much technical ability required except ability to install our product and install printers and configure the same. The main capability is the ability to learn our product and be able to answer questions. Strong analytical skills are needed. This is not a simple phone answering. We need someone who can think, understand the problem and provide answers to the client. We are looking for someone who can work with us for a long time.
Skills: Customer support Customer service Technical Support
Fixed-Price - Entry Level ($) - Est. Budget: $600 - Posted
Looking for one self-motivated proactive individual with excellent Spoken and Written English. You must be a very organized person: you’ll be getting different tasks thrown onto your lap, and you must be able to make sure everything gets completed, and prioritize. The right person will make sure that things don’t fall through the cracks. Personally I work long hours with focus, energy and enthusiasm and I need people alongside me who can help implement my ideas, add value to people's lives and provide world-class service, systems and support. I work for Virgin Startup helping entrepreneurs access funding, mentoring and support. You will be helping our entrepreneur clients with their applications. The successful applicant will be an intrinsic part of our small team. They would be responsible for normal administrative duties and beyond: Specific duties: Data Entry - Checking, uploading, scanning & email documents sent in by our entrepreneur clients & business advisors. Email answering - answering emails from both our entrepreneur clients and our business advisors. Phone answering - answering incoming calls & making outbound calls. Checking invoices. Full Training would be given via Skype, phone and email to ensure you were up to speed with everything we do. Good keyboard skills including word and basic excel. Good communication skills both verbal and written. Good organisational and time management skills. You will need to be able to pick things up quickly and act responsibly in a professional manner. A friendly and personable personality is required to fit in with the very ‘hands on’ culture. A good sense of humour and a ‘can do’ attitude is also a must. Passionate about your work and hungry to learn as much as you can. Proactive, outgoing, and detail-oriented. REQUIREMENTS You have a minimum of 3 years experience in the admin niche You will have a native or highly fluent command of the English language. Understanding of Google Docs, including documents and spreadsheets, outlook Provide consistent reporting Additional Requirements An entrepreneurial mindset, mentallity and atitude Great time management and scheduling skills Optional Skills (Not required, but a plus) Knowledge of some of the tools we use… like salesforce, infusionsoft, easy webinar, leadpages ,wordpress Business and financial knowledge. WHAT WE OFFER IN RETURN - We are a fast growing company with a work hard, play hard work ethic. We do epic stuff, and we're in business to make a huge positive impact and serve our entrepreneur clients. In return for your high energy, determined focus and commitment to making our team and business a success we offer: * Competitive salary (We reward people that deliver results) * Work remotely *Ongoing learning and development * Performance bonuses and regular incentives How to apply: First you need to make me a video. If you don't have a camera or webcam, just use a phone, I'm not expecting a Hollywood blockbuster here. In the video, tell me these four things: 1. How and why you're going to be perfect in this role 2. What kind of experience you have to back up point #1 3. How much you want to get paid? 4. When can you start? Second upload it to YouTube Third respond to this opportunity and include the link to your video, any other information you want to add (please no essays) and your contact information (preferably Skype) Please keep it under 5 minutes. (Remember: I have to take time out to watch these...) and I’ll speak with you soon.
Skills: Customer support Administrative Support Appointment Setting Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need someone, preferably a native Cantonese speaker, to translate the comments/queries of the users about our game. These are comments from Google Play, Facebook (posts and messages) and emails. The job also includes replying to the players. More info will be discussed during the interview. This is project is a start-up. Bid with your lowest rates. Preference goes to the lowest bidders (6 USD Max). The project is going to start early August. What we need: Someone who can play our games Someone who can do this full time Customer service experience a plus
Skills: Customer support Chinese Translation