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Customer Support Jobs

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Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, We need to add some more people into our email support system to assist users on the following: 1. How to use the software 2. Troubleshooting issues 3. Double check issues and if it's a bug must report it to our developers and keep an eye on it, updating user until issue is solved. 4. Keep building our Knowledge base portal by adding FAQ screenshots and videos. Must-have skills: ----------- You must talk and write fluent English. You must type and handling tickets fast You must make users feel you really CARE You must be a team-player, organized and friendly to users. You must have experience as a customer support for software. You must be familiar with videos uploaded on YouTube/Vimeo/S3/Dropbox/Gdrive and more. Apps/systems you'll be using: ----------- a. Helpscout for handling tickets b. aMember for checking user subscriptions/profiles c. JVzoo for verifying/refunding purchases d. Teamwork/Basecamp for reporting bugs to developers. e. Jing for screen...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
ARE YOU A PERSON WHO GIVES 100% AND WANT TO BE APPRECIATED FOR ALL OF YOUR HARD WORK? DO YOU WANT THE CORE VALUES OF THE COMPANY YOU WORK WITH TO BE APPLIED ON A DAILY BASIS? ARE YOU A STRONG LEADER IN DEVELOPING AND MAINTAINING GREAT CLIENT RELATIONSHIPS? ARE YOU HIGHLY MOTIVATED AND APPROACH EVERY CHALLENGE WITH A "GO-GETTER' ATTITUDE THAT ENSURES A SUCCESSFUL OUTCOME? ARE YOU WELL-ORGANIZED? If your answer is "YES" to all of the above questions, I encourage you to continue reading........this may be the ideal opportunity for you! The CLIENT SERVICES OPERATIONAL ADMINISTRATOR selected to fill this role has a warm, bubbly personality that loves speaking, managing and working with people. You must have at least 2-3 years experience in a similar role with particular focus on online marketing and business growth. The Client Services Operational Administrator will be comfortable managing projects remotely and servicing our clients and Client Success Team. You will: -...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Have you ever been on a team where you weren’t given the tools to be successful? Maybe you were also held back by red tape, restrictions, or jerks on your team? If you can relate, then Scale to Freedom will be a breath of fresh air. If you want to work for a Truly Amazing Company… and if you want to be a valued key member of a team in a fast growing business while growing your own skills and career, then read on… We believe that customers can be better served. That our people can more powerfully contribute. And that workplaces can offer more freedom and flexibility, so that their people have space to enjoy their life and spend time with their families. We believe we can be better AND be more profitable, too! If you believe that too, then you just might be right for our team. HERE ARE SOME OF THE THINGS YOU'LL BE LEARNING AND DOING... We’re looking for a team player with strong project management, organization and communication skills to help us make sure our business runs...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hey! I am looking for a virtual assistant to take over the management of my social media platforms for my brand (Instagram, Facebook + Twitter). The successful applicant should have the following; - Perfect English - Experience in social media marketing - Available on Skype - Work history - Available 30 hours per week The following dot points will give a summary of the types of jobs you will be required to do in your position. The role will be documented in a Google Sheet. Setup and management of social media platforms Posting to social platforms Responding to comments on social media Research Instagram users to target for collaborations in niche categories eg travel Research best available hashtags for our niche Email support - responding to customer emails and enquiries Online Chat customer service (website) Managing Shopify store - setting up discount codes - refunding orders - managing inventory and ensuring stock Managing MailChimp - creating, scheduling...
Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
The works involves the US automotive space. I am looking for someone locally in Austin, TX. The primary responsibility of the position will be to assist a user (web user) with his/her search process, help them find a vehicle and connect with the car seller. RESPONSIBILITIES • Maintaining ownership of the process of receiving, servicing and closing a user request. • Maintain confidentiality of proprietary information and resident identification • Comply with quality assurance expectations and standards QUALIFICATIONS • 1-2 years of customer service experience, ideally in concierge field • • Experience working with demanding clientele • Excellent communication skills- both oral and written • Strong Multi-tasking skills a must • Strong ability to assess a situation and show good judgment • Attentive to details with excellent follow-through skills • Display a desire to exceed expectations with every interaction • Flexible and organized • Able to work under...
Fixed-Price - Est. Budget: $ 5 Posted
Philippines ONLY. Requirements: 1. Knowledgeable in Microsoft Word, and Excel 2. Can work from 12 AM to 8 AM, Philippine time 3. High-Speed/Stable Internet 4. Can work exactly 40 hours per week, Monday-Friday 6. Excellent written and spoken English 8. Must not currently have other job obligations 9. Must have great communication skills 10. Must be sharp 10. We use Hubstaff for tracking time. Must be able to reach above 70% activity for each day and week, or it will be dismissable offense 11. MUST BE EXTREMELY RELIABLE. Showing up every day to work on time with no incidents. Maximum of one incident per month Responsibilities: 1. Email, phone, and marketplace correspondence 2. Sales channels, orders, and returns 3. All front-facing exchanges 6. Multiple random PA work $350-$450 per month, depending on skills Interested? Add me on Skype: Yosh Lopez [KeyTiger]
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Do you like gaming? Alchemic Dream is Alchemic Dream is a fast-growing company that offers a wide range of remote positions on five continents. Pioneers & Leaders for over ten years, we have been the premier international provider of services for companies that publish and develop MMOs, virtual worlds, social games, casual games, mobile games and transmedia content. We also provide services to online payment and virtual goods providers. We are currently looking for a Japanese/Korean/Chinese - English Customer support agent which main tasks will be to assist players in troubleshooting their account issues and help them with their ingame problems. Complete training is provided internally. Languages: Korean/Japanese Natives Excellent English skills Requirements: Excellent written and verbal communication skills, Good operating system and computer technical skills, Strong motivation and high level of commitment, Autonomy and good time management skills, Broadband internet...