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Customer Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking a Technical Support Engineer to assists Embarcadero customers worldwide who rely on our products and solutions to help them build, optimize, and manage sophisticated database infrastructures powering a wide variety of enterprise applications. Key Responsibilities • Provide technical support for Embarcadero products. This includes communicating directly with customers via phone and e-mail to identify, reproduce, and resolve reported issues. • Evaluate, troubleshoot and follow-up customer issues while tracking details in SalesForce.com • Identify, replicate, and document customer reported product defects and enhancement requests. • Develop and test workarounds when and if applicable. • Interact with internal and external department resources for problem determination, resolution, and escalation. • Installation/de-installation of required software; provide specifications for the configuration of systems, applications, and databases when necessary. • Keep up-to-date on technical aspects of Embarcadero’s products. • Participate and articulate test cases for management and the product development team when necessary. Requirements: • Strong relational database skills in any of these databases: Oracle, SQL Server, DB2 or Sybase. • Excellent customer service skills including both written and verbal English language skills. • Previous experience in a technical or support environment • Ability to multi-task and seamlessly transition from one skill set to another • Strong Windows Platform Expertise. • Excellent troubleshooting and debugging skills. • Knowledge of software design and implementation. • Four-year university degree or sufficient relevant work experience. Non-technical Job Requirements: The applicant must be able to work an 8 hour shift between the hours of 8:00 am to 5:00 pm, Pacific Time, Monday to Friday. A one hour, non-paid meal break is included in these hours. APPLICANTS MUST HAVE: 1. Skype and good quality audio call capability in order to conduct the interview. If hired, Skype will be the primary means of communication with the other team members. 2. Internet with bandwidth no less than 3 MB/s to support an IP soft phone client. 3. Windows 7 or later OS on his or her working computer. The applicant MUST be the person who is actually performing the work. The contract is for direct hire. Agencies should not apply. Required Work Experience 1 year or greater job related experience in all above areas. JOB INTERVIEW: Skype will be used to interview each selected applicant. The applicant must be on time for the scheduled interview and must have a good headset that is already fine tuned for VOIP communications used in Skype. If the applicant doesn't meet the above requirements at the time of the interview, the interview will be canceled and no other opportunities will be offered. To succeed in the job, the applicant must have a high level of attention to detail. Such an applicant will have read this job description and understood all instructions stated above before applying for the job.
Skills: Customer support Data Modeling Database Administration Oracle PL/SQL
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hi there! My name is Michael Quoc and I'm the founder and CEO of ZipfWorks (https://www.zipfworks.com). We're a fast-growing startup located in Santa Monica, CA, we create and operate a network of next-generation social shopping apps. I'm looking for a super-fast, reliable, intelligent and details-oriented assistant to help me with a variety of tasks for 4 to 6 hours per day. You must speak and write English very well for this job. Tasks will include: - Creating lists and contacting bloggers and other partners - Building lists of e-commerce sites - Scheduling and coordinating meetings - Doing basic content editing and moderation on our sites - Doing some fun e-commerce related tasks like writing reviews, finding deals, comparing prices
Skills: Customer support Administrative Support Data Entry Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
customer support health and beauty products 6 to 8 hours.  providing product and service information; resolving product and service problems;  resolving customer complaints via phone (inbound and outbound) or email;  dealing with incoming customer inquiries in a professional manner, making sure that all requests are promptly and thoroughly resolved. Additional responsibilities may include:  occasionally assisting in the translation process (small texts and proofreading); Requirements:  Native Portuguese speaker with very good English;  ability to communicate clearly and professionally, both verbally and in writing;  has a pleasant, patient and friendly attitude. To be considered fill in this online for, it takes 2 minutes. https://docs.google.com/a/lidango.com/forms/d/1z6BHHn-1XVcGAKckbHB4TcXXw5p2hShnrzRzFzKB8rE/edit?usp=drive_web
Skills: Customer support Slovakian
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Remote Admin Assistant An exciting opportunity has arisen for an enthusiastic and experienced Administrative Assistant to join an innovative Australian owned and family run business supplying quality products to the hospitality industry based in Queensland, Australia. QUALIFICATIONS AND ATTRIBUTES *Essential - 1+ years successful work experience supporting a senior executive in a fast-paced assistant - Strong attention to detail, ability to maintain confidentiality while managing highly sensitive material with the utmost professionalism. - Self-motivated, a team player, skilled at multi-tasking and independently managing and prioritising multiple projects with limited guidance and ambiguity. - Flexibility, ability to operate effectively and with composure under pressure and within time constraints. - Ability to see the big picture as well as the details. - Excellent communication and English language skills (oral and written). - Strong working knowledge of Microsoft Office Suite, particularly Excel. - Proven experience creating spreadsheets and composing/creating content, texts and special reports. - Proficient data entry, research and analytical skills - Basic accounting skills *Desirable - Previous Assistant or Office Management experience - Desire to go above and beyond in assisting the Company to grow - An interest in the travel, technology, software, or eCommerce industry - Working knowledge with Mailchimp for creating newsletters - Familiarity with using Hootsuite - Experience with MYOB (non-cloud) - Social Media Savvy WHAT'S ON OFFER - Work from home / Day shift - No tax deductions - Long-term career opportunity - Paid Vacation and Sick Leave benefits - Incentive bonus / rewards program - Annual performance appraisals TECHNICAL REQUIREMENTS - Windows desktop or laptop with at least Windows 7 operating system installed or a Mac laptop or desktop with at least OS 10.8 installed. - Working headset with microphone - A wired Internet connection(Broadband DSL) with Internet speed of at least 2mbps - A backup internet connection (pocket Wi-fi or USB dongle mobile broadband) - A quiet working environment - Must be located in a metropolitan area without or with very rare power interruptions. **A detailed job description will be sent to interested candidates.** IMPORTANT: Please note that your resume must summarise the responsibilities you've handled from your previous roles.
Skills: Customer support Administrative Support Customer service Data Entry
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hi, Looking for a candidates who are good in Identify and assess customers’ needs to achieve satisfaction Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Data Entry Database building Appointment Scheduling, Accounts Payable/Accounts, Receivable, Web Research. Requirements: Proven customer support experience Strong phone contact handling skills and active listening Familiarity with Live chat systems Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multitask, prioritize, and manage time effectively NOTE: Must have prior Customer support experience with any technological product Must be Good in English (Verbal & Non-Verbal)
  • Number of freelancers needed: 3
Skills: Customer support Administrative Support Email Handling Phone Support
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I've been tasked with looking for a virtual assistant to help our online small business grow. The virtual assistant might be: - replying to customer inquiries through live chat OR email - at some point, we are expecting you to sell services to clients visiting the platform...some point might be right away :) - No worries though as we will give you a preparation guide to field various questions from across the company. The questions might come through email or live chat. And if you're good enough, we can work a deal out where you get paid for each sale (on top of your base pay). We would provide you fresh clients and all you would need to do is convert. - an ability to multitask with 2 (or sometimes 3) activities at once is expected. However, we are aiming to organize major tasks in 1.5 to 2 hour blocks so that you can have some focus. - at the end of the day, the assistant will be expected to create a list of completed tasks and a list of future tasks that need to be completed. It would be just to basic lists of items such as this one Requirements: - Must be able to type around 25 to 35+ WPM . This is for the chat and email portion of the job - Write fairly proper English and have enough manners to greet clients whether it be morning, afternoon or night - Pinpoint and document recurring problems that you notice so that they can be addressed - be able to work 3 to 5 hour days. You can have a break half way through if you'd like. We just want you to bring POSITIVE energy when you're working and we'll do the same for you as well. - We need you to be able to lock your computer screen if you work in a public place Background Information - We're an online company selling a digital product. - The platform that we are using is new but the people who started the company have experience in other projects. - We'll provide you with procedures and tasks in an orderly format so that you can complete your job as efficiently as possible. - We are extremely thankful, happy and humbled to get the opportunity to work with people across the globe who know more languages than we can ever dream of. We hope that this opportunity will be a blessing for both us and yourself for weeks, months (dare we say) years to come ! Thank you and Good luck !
  • Number of freelancers needed: 2
Skills: Customer support chat support Sales Selling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are seeking a US based support specialist who has the abilit to do the following tasks: - Make Customer Inquiry Follow up Phone Calls - Help Identify Suppliers (Make initial contact and identify pricing info) - Request Vendor Packets from Buyer Companies (Receive packets, fill out our company info, Upload products to dropship partner websites, & update product info when required - Review candidates applying for jobs, identify potential candidates, followup & schedule interview - Email handeling Must have a good phone presence, ability to multi-task, be US based, ability to work based on Pacific Standard Time (Between 9am - 5pm). Strong organizational skills, fast problem solver, and familiar with spreadsheets. Please visit our Company’s website to get a general understanding of the industries we target: http://www.flhnorthamerica.com/?utm_source=MB3243&utm_medium=Upwork&utm_campaign=Customer-Support-Specialist We look forward to meeting with you. Best regards, Maria Glenn International Business Development FLH North America 548 Market St. #38607 San Francisco, CA 94104 Tel: 1-408-622-0015 Fax: 1-408-503-0925 www.flhnorthamerica.com
  • Number of freelancers needed: 5
Skills: Customer support Administrative Support Data Entry Email Handling
Fixed-Price - Entry Level ($) - Est. Budget: $500 - Posted
Volunteer Alliance is shaking up the way volunteering works through its online platform, which allows international volunteers to connect directly with community based organizations in developing countries. To help users understand how the system works, we are seeking a customer oriented chat operator to man the online chat on our website (www.volunteeralliance.org) during periods when we can't man it ourselves. We currently miss approximately 250 chats per month. On average, the duration of our chats are about 1 minute each. Key skills and competencies: - Superior written communication skills (English) - Strong customer service mentality - Ability to independently find solutions for customers - Capability to quickly reach deep level of understanding of web based platform in order to direct customer enquiries - Comfortable following standard operating procedures (including appropriately using canned responses) - Ability to develop new standard operating procedures (and canned responses) over time - Previous experience as online chat operator - Desire to work flexibly at a competitive rate - Ability to drive desired conversions for various target audiences
Skills: Customer support chat support Email Handling English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We have a custom CRM and our agents are swamped. We need English speaking reps to call on their books of business and set showing appts and gather search criteria. Our book of business is leads based of sites online for Real Estate purchases. We will be hiring multiple callers as we have 20 agents and whoever chooses to will take over acct once accepted.
Skills: Customer support Appointment Setting Call Handling Cold calling
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