Customer Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are seeking a business development manager to join our team. Responsibilities will include: - answering live chat and email sales requests, and in-bound telephone if willing. - overseeing customer service interactions and ensuring customer satisfaction - initiating customer retention programs, boost satisfaction and handle cancellation requests - discovering market opportunities, business planning and product development - ad hoc administrative duties Our company works in the IT sector across Australia and New Zealand, offering a range of hosting, server and datacentre products to businesses. Applicants must have EXCELLENT written and oral English skills. Experience in the IT sector is advantageous. Applicants from the Phillipines are strongly encouraged to apply.
Skills: Customer support Administrative Support Business Development Call Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
At Moore Effective Media (http://mooreeffectivemedia.com) we help tourism companies make more money through online marketing such as content marketing, social media, pay-per-click advertising, website development, email marketing, SEO, photography/videography and influencer marketing. We are completely online so you have the ability to work remotely. We provide leads through multiple lead generation avenues. Your job is to get on a call with these leads listen and talk about what is holding back their tourism business and convey how our online marketing services can solve their problems. Pay is commission based. Our services range from $500 to over $2,000 per month. Our company is growing fast and we want you to come with us!
Skills: Customer support B2B Marketing CRM Customer service
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I need someone who speaks excellent English, is a fast learner, can read a script, has an excellent speaking voice, great at sales, and can close deals. Our company sells professional tax software and help people start their own tax business. We need to sell as many software packages as we can to existing and new businesses. The existing businesses should be easier to sell as they are familiar with the industry and software and because we offer software for only $99 compared to $1,000 from other customers and we offer free software for those who qualify. I only want people with experience in this field of Sales
Skills: Customer support Customer Retention Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Im looking for a very outgoing person who can remain professional and kind under stress as sometimes our clients are upset, and this job requires you to stay calm and collected at all times. Your duties are as follow: -Independent thinker, I will provide guide lines to follow, but you must be able to think and act for yourself within those lines -Stay in constant communication with our suppliers at all times (Stay on top of tracking numbers and be able to manage the relationship on the companies behalf) -Email Support, when ever a client emails, email back asap, I will provide you with scripts to start off with, but again, you must use your own judgement as well and respond like talking to a friend! This is VERY important! -Provide me with daily-weekly-monthly, reports of the most common patterns/issues/etc, I will explain these more in detail if and when I find out you are a good fit for us The pay is subject to change, once you start getting better, I will most likely increase your salary, and I also provide bonuses of jobs well done! Look forward to seeing your replies, and please truthfully answer the following questions and reach out to me, or I will not respond! - How much Experience do you have in Customer Support? - How reliable is your internet connection? - How many hours are you free to work per day and per week? - What were some of the biggest responsibilities you were entrusted with in the past? - Any experience in Ecommerce?
Skills: Customer support Customer service Virtual Assistant
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
BKBTconcept.com is a family owned online retailer specializing in Unisex fashion and clothing. Our goal is to provide our customers with a wide variety of garments. fun pieces, and accessories. Please check out our website at www.BKBTconcept.com to learn more about what we offer. Interact with customers through our online customer service and provide information in response to inquiries about products and services and to handle and resolve complaints. As well as do basic research online and text work. The job promises 6+ hours a day, and you'll work 5 days a week.
Skills: Customer support chat support Customer service Email Handling
Hourly - Expert ($$$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I need an individual with a proven track record of understanding how to successfully approach traditional cold calling and outbound sales, with expertise in the church supplies/religious industry if possible. The candidate will need to put together a cold calling script and test variations to understand what works vs what doesn't. We also need a person who understands who the decision makers (gatekeepers) are within churches when it comes to buying and purchasing decisions. We will also provide some coaching to get things started and explain our products, mission, and value propositions for our customers. Our target market consists of some of the largest churches in the United States, who operate more like a traditional business, rather than a small scale community religious organization. Lastly, the telesales expert will have access to a backend system to input orders and manage a simplied CRM database. We will also happily take time to explain the ins and outs of how our system operates, but I can assure you it is quite easy to navigate and understand. You will have one direct manager and another individual to support you through the training process to ensure you get off to a hot start. Also note that this job could last much longer than 3 months, depending on performance and the applicant's desire to continue. Thanks so much for applying!
Skills: Customer support Appointment Setting Cold calling Lead generation
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Our philosophy encompasses teamwork, respect, integrity and professionalism as a part of everyday life. We are looking to fill a full-time Customer Service Representative position to help our customers with troubleshooting support and product shipping. Ideal Candidate • Customer service centric, consistently friendly and positive with a high level of patience • Proactive and able to operate with minimal supervision • Achiever with great attention to detail • A strong desire to learn and grow with the real world challenges of a small company • Self-starter: a team player who can work independently and within a group Duties and Responsibilities • Answering/directing in-bound phone calls and emails • Taking customer orders • Answering product questions • Resolve first level technical support issues via phone, email, and remote login, escalating when necessary • Maintain and enhance current customer relationships • Customer tracking of support issues and updating of organized support database • Preparing domestic and international shipments • Package delivery to local courier services and occasional errands • Maintain product inventory Requirements • A great attitude with the patience to teach and empower others • Communicative with excellent verbal/written communication skills • Bachelor's Degree preferred • Advanced skills in Windows • Knowledge of QuickBooks a plus • Interest in learning about computer hardware and troubleshooting • Ability to ship and process both domestic and international packages and required commercial documentation a plus • Experience with inventory maintenance and tracking a plus • Strong analytical and problem-solving capabilities • Detail oriented • Ability to multitask and learn new material quickly • Ethical and honest, we built our success on long-term relationships, trust, and credibility
Skills: Customer support Administrative Support Call Handling chat support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for a dynamic and highly effective sales expert! We have produce our own branded conferences that connect investment professionals in the financial services industry. We have two program taking place January and June of 2017. Both program require strategic outreach to potential sponsors and attendees. Candidate would work closely with CEO to secure sponsorships from investment firms, institutional investors and their service providers (accounting, law, data analytic firms, etc.) Candidate should possess some experience in sponsorship sales, event sales and be very comfortable with cold calling. Experience in investments or financial services a big plus! Responsibilities Include: • Work closely with CEO to determine new sponsor opportunities. • Phone and email outreach to past and new sponsors • Work with events team on delivery of sponsor benefits • Send sponsor invitation, confirm and follow-up correspondence • Coordinate with event team to insure sponsors are properly registered and pertinent info collected • Phone and email outreach to past and new event participants You will work closely with CEO and our internal team on outreach strategy, lead generation, research messaging and follow-up. You must have a corporate background, have strong interpersonal skills, have top writing skills, and 5-7 years of sales experience. You must have level 8-10 expertise with Excel or a CRM system. Requirements: Fluent English Availability between 9am - 6pm EST Availability to work 4-6 hour days, Mon. - Fri. if you are interested in this opportunity, please send a voice sample. We look forward to hearing from you.
Skills: Customer support Appointment Setting Cold calling Data Entry