Customer Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
RESPONSIBILITIES/DUTIES: Updating client information in computer system Running and processing multiple documents utilizing Microsoft Word, Excel, and Access Inputting purchase orders Other various administrative tasks,Inputs information from a variety of sources into a computer database. May take customer orders and enter them into a pre-established tracking system Assignments will be sent to you via e-mail or IM and you will report directly to your immediate supervisor
Skills: Customer support Customer service Data Entry
Fixed-Price - Entry Level ($) - Est. Budget: $50 - Posted
PERKS: *Monday-­friday working schedule from 9am to 9pm by shift. Semi­flexi (must be able to fulfill 4 working hours per day, 3x a week by an agreed schedule) *Special rates for personal travel *Travel opportunities and allowances *Work from home or wherever you are We encourage individuals who have passion for traveling thus, the qualified applicant will be hands on in handling inquiries, quotations, reservations and ticketing, as well as customer and marketing support. Thanks!
Skills: Customer support Call Handling Customer service Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Do you want a long term job working a friendly team of women working to help other women be healthier and fit? Open to new upwork contractors. If you have perfect English speaking skills, have sales & customer service exp., good at technology, problem-solving skills and easy to work with, then I want to talk to you! The MAIN tasks are: - Create sales scripts using - smart sales vocabulary to develop sales processes - sales coaching of other team members - answer customer calls and emails - help with inventory management - general admin help Looking for someone to start next week! Rate is: $380-$430/ month FULL Time (40hrs/wk) including upwork fees and dependent on your skills. Payment is made on the 15th and last day of the month. --------------------------------------------------------- About us: Would you like to work in a positive encouraging environment focused on empowering woman? Would you like a job where you are helping other females achieve their life and fitness goals? **This could be the job for you. ** I am the owner of the small women’s only health club in New york city that is currently expanding into fitness digital videos, books, etc. I am looking for a brilliant technical Admin Support who can help with a variety of tasks. We would love someone to work out with us and this be a very long-term position. It's great if you have a technology or engineering background of some sort, and have some experience in creating procedures and flowcharts. --------------------------------------------------------- Schedule: The first 2 weeks will be a trial project to see how it goes working together. You will have 3-4 days on your own to train to help you find your way around the software in preparation for the job. Hours would be sometime between Eastern Standard time 9am-7/11pm EST. Work 40 hrs/wk not including Lunch or general breaks. --------------------------------------------------------- Who you work with: You will work with various people and directly with me, the owner. The team, mostly women are super friendly and positive! We are a positive and loving environment. We look forward to taking on another awesome team member! --------------------------------------------------------- Skills you will need: MUST be good at english written and verbal Be able to work most of your shift some time between 9am-11pm EST Sales & customer service experience Also: Quick computer skills Be Reliable Great communicator with the team Good English Good online/web experience Extremely responsible Good Attention to detail Ability to meet deadlines Ability to work within our scheduled time If you are a fast learner and the go-getter, we can be open to taking you on as a member of the team. You must make sure to study on your own and improve your knowledge about areas of the job that you may need to improve on.
Skills: Customer support Administrative Support Customer service Data Entry
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
Skills: Customer support Administrative Support Customer service
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
We're looking for an experienced and dedicated customer service / admin. person to join our team for our online orchid business. You don't have to be an expert in orchids however, you do need to be a rockstar when it comes to customer service :) Your responsibilities: - Add/Remove Members manually to Wishlist Member - Replying to Customer emails in Gmail Inbox about general orchid care, order tracking, etc. - Issuing Refunds in Paypal, Authorize.net, 1Shoppingcart - Send invoices, Processing Failed Recurring Payments in Paypal and 1SC - Follow up with failed/pending/offline orders - Resend customer order receipts in 1SC - Prepare weekly shipping file to send to fulfillment team - Reorder printed books and supplies for fulfillment warehouse as needed - Track book inventory - Manag autoresponder subscriptions in Get Response - Process Phone Orders - Returning phone calls from time to time. Your qualifications: - Have a minimum of 2 years experience of online customer support in an online B to C business - Understand basics of ecommerce - Knowledge of 1 Shopping cart or other payment system is a plus - Excellent verbal and written communications skills - Strong customer service experience - A complete Upwork profile - References will be required
Skills: Customer support Administrative Support Customer service Phone Support