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Customer Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
ABOUT US: We are a world-renowned organization that is driven by the passion to help others, to change the world and to have a positive impact on a lot of people's lives around the planet. You will be given the chance to become a long term member of a foundation focused on peace and on improving the well-being and quality of life of individuals and organizations. WHO WE ARE LOOKING FOR: A highly reliable, intelligent, highly organized, experienced, responsible, available and dedicated person to help us run things who is committed to deadlines and can deliver on time. YOUR REQUIREMENTS: You are based on Manila city, in Philippines A quiet room from which to make calls. A stable internet connection. Stable power (no outages). ABOUT YOUR ROLE: We are looking for a General Virtual Assistant (GVA) able to perform a variety of tasks. ABOUT YOUR TASKS: scheduling, manage google calendar, handling emails, administrative support, work on task management software, performing general virtual assistant tasks and making calls, do social media, do transcriptions. EXPERIENCE: You should demonstrate proven experience in this role. LANGUAGE SKILLS: Fluent English (mandatory) - written and spoken. No accent preferred. You need to have a working Skype. This is a LONG TERM position (3 years and more). We generally receive many applications so we wish you the best of luck!
Skills: Customer support Administrative Support Customer service Email Handling
Fixed-Price - Entry Level ($) - Est. Budget: $1,000 - Posted
REMOTE B2B SALES EXECUTIVES FOR GLOBAL SAAS RECRUITMENT SOFTWARE We are looking for dynamic & talented, inside sales executives who thrive in a quick sales cycle environment and able to achieve our ambitious customer acquisition and revenue growth objectives for our products. You should be able to generate leads, making dozens of calls per day, working with channel partners and most importantly qualifying prospects and closing sales. Requirements: Bachelors degree or equivalent in any discipline Proven inside sales experience of Min 1 year Prior experience with SaaS / Internet companies (preferred) Excellent verbal and written communication skills Fluency in English for communicating with global customers Strong listening ability and presentation skills Proficiency in Word, Excel and Powerpoint Experience of working with CRM systems Ability to multi task, prioritize and manage work effeciently Strong telephone skills and ability to dial dozens of calls per day Strong track record of achieving targets Responsibilities: Source new sales opportunities through inbound lead follow-ups and outbound cold calls Respond to inbound emails and phone calls Understand customer needs and suggest the appropriate solution Research accounts and generate new Leads in potential market segments. Give online Demos to potential customers Team with channel partners to build pipeline and close deals YOU WILL BE WORKING ALONG WITH OUR INHOUSE SALES TEAM IN INDIA LUCRATIVE INCENTIVES PER DEAL CLOSED IN ADDITION TO FIXED STIPEND
  • Number of freelancers needed: 3
Skills: Customer support B2B Marketing Business Development Cold calling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Provide Customer Service / Technical Support for our ongoing customers. Will provide service on the following solutions that we presently serve: HOSTED PBX. AVAYA IP OFFICE Will need to have good command over English. Preferred background in supporting Telecomm customers. This is a 100% work from anywhere position with working hours in US EST (New York Time 9am to 5pm). Will also provide training.
Skills: Customer support Communications Customer service Technical Documentation
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Viral Marketing, LLC is looking for someone to lead our customer support efforts for our website elitedealclub.com! Elitedealclub.com is an online daily deals site with over 100,000 subscribers signed up to have access to deals that go live every day. We want a reliable person that we can trust to free up our time to grow the company. We are looking for someone with the following skills and traits: -Ability to learn quickly. We need you to learn our systems and be up and running fully within a few days from the start. We'll train and help out along the way of course. -Flexible working hours and ability to adapt to changes. We are wanting someone available 7 days per week. -Proven communication skills. Must be able to speak and write in english strongly. -Job requires friendly demeanor both in email and phone support. -Previous customer support experience preferred. -Proven knowledge of the Amazon Marketplace is preferred.
  • Number of freelancers needed: 5
Skills: Customer support Email Handling Typing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
If you have strong communication skills and enjoy helping others, apply today to Us Universal Biosensors is seeking Customer Service Representatives who want to provide excellent service to our client base. As a business world leader, Edward Jones investments offers outstanding opportunities for energetic, self-motivated individuals to make an impact as part of a dynamic call center team. If you’re ready to make a difference in serving customers and finding solutions, we want to hear from you. Customer Service Representative Using a computerized system, this position responds to customer inquiries in a call center environment. May perform one or more of the following: •Responds to telephone inquiries and complaints using standard scripts and procedures. •Gathers information, researches/resolves inquiries and logs customer calls. •Communicates appropriate options for resolution in a timely manner. •Informs customers about services available and assesses customer needs. •Provides functional guidance, training, support and assistance to lower level staff. •Schedules work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems. •Prepares standard reports to track workload, response time and quality of input. •Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness. •All other duties as assigned. If you meet the requirements of this position and are ready to work for a world-class company with a great marketplace reputation, apply today.
Skills: Customer support chat support Customer service Data Entry
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
- Use GoToWebinar to schedule webinars - Post recordings of Webinars to website. Need Wordpress experience and uploading files that I send to you using Dropbox. - Use FreshDesk support ticketing software and help customers with various billing issues. - Use Digital Access Pass, a Wordpress membership manager - Paypal billing support - Stripe billing support - Answering email Please email me IN DETAIL which software you have experience with. Looking for somebody who is communicative and can frequently be in Skype and team Slack. Probably won't require more than 10 hours per week, but there is an opportunity for more hours as the site becomes more and more popular. This is for a sexual health website. People must be 18 to apply and be comfortable with adult subject matter.
Skills: Customer support Customer service Digital Access Pass Email Etiquette
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our Company is looking for a flexible individual that is passionate about taking care of our customer services. This is a fast paced environment. The qualified candidate needs to have excellent communication skills, a good phone voice, and exhibit the ability to multi-task. An overall upbeat, positive demeanor is key.
Skills: Customer support Administrative Support Customer service Data Entry
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
National Account Manager Job Description Using call presentations, product knowledge and communications skills, the National Account Manager (NAM) will generate interest and sales within our B2B customer base. The goal of the NAM will be to communicate, primarily via telephone and email, with customers and prospects to identify their needs that we can fulfill. The National Account Manager will sell from a small catalog. Quotas will be set in order to require a specified number of calls and or reach a minimum dollar or sales number. Role and Responsibilities • Develop and re-engage leads of our B2B customers • Develop business through phone and email correspondence with leads • Cross sell and upsell to strategic lists of existing customers • Ability to follow up and see multi-step sales process through to completion • Participate in weekly meetings • Use marketing material to make customers and prospects aware of our products and promotions • Hit daily/weekly/monthly sales goals • Enter orders into CRM and Credit Card processing systems • Update customer information in CRM Job Competencies • Strong Communication Skills • Adaptability • Responsibility • Decision making • Organizational Skills • Attention to Details • Integrity/Ethics • Negotiation • Prioritization • Problem Solving • Goal Oriented • Perseverance • Reliable • Responsiveness • Basic math skills • Strong initiative • Strong interpersonal skills This position requires the following minimum qualifications: • Minimum of Bachelor’s Degree or equivalent years of sales related experience • Demonstrated track record of success • Ability to listen well and problem solve with customers and within sales team • Ability to understand a directed plan and stay focused to execute that plan • Proficient in basic email, CRM, and credit card processing products including Infusionsoft, Authorize.net, Word, Excel, etc… Preference will be given to candidates with the following skills and abilities: • Experience in the hardware, tool or tool accessory industry • Experience working with an CRM system, specifically InfusionSoft and/or SalesForce • Willingness and desire to develop a long-term predictable income stream This position consists of base pay + Commissions As mentioned, if the right candidate proves his/her ability, vested interest in company profit-sharing and ownership opportunity is available at our discretion. We are a growing company with large ticket sales and a loyal customer base.
Skills: Customer support Authorize.Net Development B2B Marketing Business Development
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for someone with impeccable English skills and great people skills to handle our customer service email and manage our inventory and Amazon accounts. You must be able to resolve issues with customers, handle returns and refunds, collect customer feedback that will help us improve products. We want to make sure all of our customers feel cared for, understood, and loved. We are an Outdoor Adventure products brand and are growing rapidly. This position will start part time and grow to a full time job, with the ability to continue to move up in the company. PLEASE RESPOND BY RECORDING A VIDEO OF YOURSELF ANSWERING THE FOLLOWING QUESTIONS (share the link to the video in your application): Why do you want this job/why should we add you to our team? What past experiences have prepared you for this job? What are your passions outside of work? What was your best customer service experience as a customer?
Skills: Customer support Administrative Support Customer service Email Handling
Fixed-Price - Intermediate ($$) - Est. Budget: $1,600 - Posted
We are looking for a number of representatives to handle customer service duties for Denmark. Please send your "Skype id" together with your resume. Contractor requirements We are looking for a contractor who: 1. Is available for 8 hours per day. 2. Has worked in a customer service setting or a similar customer-satisfaction job. 3. Has a solid command of the Danish language. 4. Has 50% or more English for training and internal communication purposes. 5. Internet connection of 2Mb or more. It can not be wireless nor through a datacard. You should also test that you do not have a latency of over 100ms. You can test these requirements running a simple test at speedtest.net 6. Windows environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed. Your operating system must be original. 7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality. How to apply To apply, please respond with a cover letter that includes the following: 1. The language level that you have (should be 90% or above) 2. Your customer service experience 3. Your schedule availability In addition, please send us the results of the personality test that you may take at the link below: www.humanmetrics.com/cgi-win/JTypes1.htm About the company We are a customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted remotely for over three years now.
  • Number of freelancers needed: 5
Skills: Customer support Call Handling Danish
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