Customer Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need someone, preferably a native Cantonese speaker, to translate the comments/queries of the users about our game. These are comments from Google Play, Facebook (posts and messages) and emails. The job also includes replying to the players. More info will be discussed during the interview. This is project is a start-up. Bid with your lowest rates. Preference goes to the lowest bidders (6 USD Max). The project is going to start early August. What we need: Someone who can play our games Someone who can do this full time Customer service experience a plus
Skills: Customer support Chinese Translation
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We are seeking a Remote Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. You will need to handle email and telephone assistance to help our customers to use our product. This position is REMOTE, you will work from 8am to 1pm EST Time. You will need to use our own computer to connect on our support interface. We will provide you a VOIP phone. Responsibilities: Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services ​Qualifications: Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills Knowledge of Google Drive and Help Desk software is a plus
Skills: Customer support Customer service Zendesk
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
Skills: Customer support Call Handling chat support Customer service
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
our company is seeking for a Data Entry clerk. Major Duties and Responsibilities: Responsible for operating data entry devices, such as a keyboard or computer, to verify and input data Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners Compile, sort and verify the accuracy of data before it is entered Locate and correct data entry errors, or report them to supervisors Compare data with source documents, or re-enter data in verification format to detect errors Maintain logs of activities and completed work Perform other duties as assigned
Skills: Customer support Call Handling Data Entry Email Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for Native Australian for e-Commerce shop customer support. The person will be supporting by phone only. We will also review the opportunity to support by email / chat for pre and after sales inquiries - technical support + sales support. We will review only freelancers who have and do currently other customer support online job. This is long term project
Skills: Customer support chat support Customer service Phone Support
Fixed-Price - Intermediate ($$) - Est. Budget: $700 - Posted
Requirements: Apply to this position only if you're a Lebara customer currently living in one of the following countries: Spain, Netherlands, Germany, UK and France. Project Duration: This is a Part-Time position in a long-term project. Because you will not be asked to sit-thru the entire length of the schedule you will select, this is an excellent opportunity for those that: A) already have a job with some wiggle room and know how to multi-task. B) are really responsive and know how to multi-task Schedule: 1. ​6:00pm (GMT) ­ 1:30am (GMT) Monday, Tuesday, Thursday, Sunday 2. ​6:00pm (GMT) ­ 1:30am (GMT) Wednesday, Friday, Saturday 3​. 1:30am (GMT) ­ 9:00am (GMT) Monday, Tuesday, Thursday, Sunday 4​. 1:30am (GMT) ­ 9:00am (GMT) Wednesday, Friday, Saturday 5. ​9:00am (GMT) ­ 6:00pm (GMT) Saturday, Sunday Payment Module: You'll get payed for every question replied. The amount varies with the volume of questions answered. Find the rates bellow: 1 - 10 --> $3.50 11 - 20 --> $3.00 21 - 30 --> $2.50 31 - 40 --> $2.00 41 - 50 --> $1.85 51 - 60 --> $1.70 61 - 70 --> $1.60 Location: Remote Minimum Experience: No previous experience required Tasks involved: Support tasks include answering simple questions using our canned responses within 10min max. Requirements: - Fast and Reliable Internet Connection - Smartphone (if you like to work on the go). - Responsive. - Attention to Detail / Multi - Tasking - Self driven character.
Skills: Customer support Virtual Assistant
Fixed-Price - Entry Level ($) - Est. Budget: $2,600 - Posted
The Call Center Chat Specialist provides an accurate and timely response to customer inquiries using the flow of an instant message conversation in real-time.​ The Call Center Chat Messaging Specialist will deliver and foster a premier level of service for our customers based on trust and respect. The Call Center Chat Messaging Specialist must have a genuine passion for assisting customers and handling their concerns/inquiries with a high degree of care and competence.​ customer service, customer support, live chat operator
Skills: Customer support chat support Customer service Data Entry
Fixed-Price - Intermediate ($$) - Est. Budget: $60 - Posted
Creativity Artistry is in need of a virtual assistant to represent and work virtually for the gallery in handling customers services, invoice, data entry and also data processing. Biding freelancers should have an excellent customer service and must be outcome-oriented. The gallery needs an assistant that will help manage its data entry, customer, Ed services, reply to emails, handle data processing and also handle all that deals with invoicing and recordings, creating and design website. The virtual assistant would be required to work 3 hours per day. The gallery specializes in the online sales of artwork via freelancers who are interested in representing the gallery.
Skills: Customer support Administrative Support Call Handling chat support
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
JOB DESCRIPTION This is an email only position, no phone calls. You'll be helping us message and respond to our customers via email, as well as a variety of other tasks. You will be working on Groove, Slack, Harvest, Google Docs, Gmail, Google Calendar, and other web-based services. JOB REQUIREMENTS - Must have nearly perfect written English skills and excellent spoken English skills. - Must have excellent attention to detail, spelling, and grammar. - Must have a great internet connection that is reliable and fast. - Must be reliable and want to grow with the company. - Must be hard-working and on time. - Must have 100+ hours on UpWork. SAMPLE JOB TASKS - Monitor email account for new messages. - Reply to guests messages in a fun, helpful way. - Use ticketing and Help Desk system such as Zendesk and Groove. - Create and send invoices to customers. HOURS This is a part-time position starting at 10 hours per week. You'll be working from Tuesday - Saturday and must be available to work in the Eastern Time Zone (UTC-05:00) between the hours of 10am to 7pm. MORE INFORMATION - Applications will only be accepted via UpWork. Phone calls and emails will not be accepted. - Museum Hack provides very fun museum tours using the world's best museum tour guides. We have been written about in many publications including The Wall Street Journal, Newsweek, CNN, etc. - We are using Upwork to help us find a general virtual assistant for Customer Service work. - This will start as a part-time position starting at 10 hours per week, but many of our part-time hires choose to join us for full-time jobs. We are a very fun place to work: new things every day, funny coworkers, and very nice customers. - Many people on our team are remote and work from home. - Team members (including VAs) occasionally receive performance-based rewards and incentives. - Museum Hack is GROWING! We are an innovative arts-based business in New York City. See this video on PBS about us to learn more: https://www.youtube.com/watch?v=qMoO4bpRiZM
Skills: Customer support Customer service Email Etiquette Email Handling