Customer Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Before you apply you will have to read the terms below and agree to them by starting off the conversation with “Yes goats drink cow pee”. Now, since the funny stuff is out of the way lets get to business. #1 - You MUST use Slack. This is how our company operates and you will be invited to all our software platforms to help with support. You will ask developers any questions that I cannot answer. #2 - You MUST be available for at least 1 hour team meeting - EVERY SINGLE DAY! This is 100% mandatory. If you cannot talk over Skype this job is NOT for you. I like to communicate with my entire staff and if we need to get on a team meeting this is something you must do. #3 - You MUST MUST MUST (very important) have the willingness to want our company to succeed. If you don’t want our company to succeed you will not be hired. #4 - You MUST be working efficiently. If you do not work efficiently and you try and steal from the company you will be fired, reported and I will dispute the work you have done. Its very simple - don’t lie. #5 - Apply ONLY if you can work from 8AM EST (New York Time) till 5PM EST (New York Time). If you can work longer please let me know. #6 - YOU MUST BE BY YOUR COMPUTER AT ALL TIMES WHEN YOU ARE WORKING. I do not like ‘breaks’. If you want food, i don’t care. I do not tolerate 1 hour breaks everyday. If you are looking to take a break, this job isn’t for you. #7 - Prepare to be watched. You are going to have your computer monitored every single minute while you are working for us. Its a company rule and we are very strict on this. #8 - If you agree to these rules and terms our company is SUPER fun to work for. Once you start moving up I will allow you to start choosing your day of the week to work however starting off we need 7 days a week. #8 - Being able to speak fluent english and be able to understand and hold a conversation with a customer is SUPER important. If you cannot hold a conversation with a customer and have the right manners you will be be in our company for long. If you agree, please apply now.
Skills: Customer support Customer service Data Entry
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
The job consists of chatting with customers in an online social community with a web-based interface. *Requirements: Native Dutch from Belgium in writing A good level of English. At least 18 years old. Able to work as a freelance. Fixed working hours: 6 hours per day, 3 days per week. Your own computer with reliable internet connection + alternative internet provider (like 3G on your mobile phone or similar) Basic computer skills such as most common Web browsers, Skype and Office. Ideal applicants should be male, reliable, flexible, creative, open-minded and have a good sense of humor. No issues dealing with "unusual" themes. Must be ambitious and eager to grow with the company. *What you can expect from us: Payment for fulfilling different tasks and commision based. A legitimate working environment. Prompt payment on a monthly basis through Payoneer. Extensive training before start date. A personal contact available on Skype during most of the day. Long-term project. *Terms and Conditions: Privacy. All information you provide shall be held in strict confidentiality. All information will not be used for any other purpose but for application and assessment. *Application: Submitting your information does NOT guarantee that you will be hired. We make no assurances that all processed applicants will be hired. 1 month of probation. *Storing of information: The information provided by applicants shall be kept on-file for reference purposes. This information will not be given, sold nor provided to third parties for whatever purpose. *Pre-hire Applicants who have completed all requirements shall undergo pre-hire training and must sign various agreements that enforce confidentiality and professionalism.
Skills: Customer support Computer Skills Microsoft Office Skype
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Experienced in HR and recruiting? Consider yourself a people person and go-getter?  As a recruiting associate for Rinse Inc., you'll be directly responsible for executing on key tasks of the recruiting process, such as interviewing all potential delivery drivers, pipeline management, and various other HR and administrative tasks.  There's a ton of potential for growth within the company.  Must be self-driven, tech savvy, and able to learn quickly.  Sales experience is a plus. -- (www.rinse.com)
Skills: Customer support Administrative Support Appointment Setting Cold calling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our online platform is growing rapidly so we need additional customer service help. We are looking for a candidate with online customer service experience. You should be familiar with support systems such as zendesk, desk, groovy. You should be very conformable helping customers via email. Should have exceptional English writing skills and know how to come across as nice and friendly via email. Interest in cosmetics products would be a plus.
Skills: Customer support chat support Customer service Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
I need someone to call potential clients/ leads and set up appointments for me to meet with them. I need someone to get as much information about a property as possible. I need at least deals a month for you to stay on with me. If five deals are made and more deals are made there will be a bonus.
Skills: Customer support Appointment Setting Internet research Lead generation
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
I am seeking a contractor who is available 10-15 hours/week to support a range of functions relating to our new digital education marketplace. The person in this role will need to familiarize themselves with our marketplace offerings and assessment platform, and requires strong communication skills, attention to detail, and some minimal design skills (i.e. comfort working in MS Paint or other similar program for creating jpg files). This role is responsible for assisting the Learning Product Leader of the marketplace and tasks may include, but are not limited to: -Uploading content to the marketplace (involves logging in to our CMS to perform uploads and QA, checking that all files are packaged appropriately for upload and that products appear as expected) -Rotating content on the marketplace to match promotional plans (involves carefully working on our website CMS) -Preparing instructions for vendors to follow (this involves reviewing complex tasks and explaining them in appropriate detail for our offshore teams) -Data collecting and pulling from various partner sites and our internal trackers -Monitoring the marketplace inbox and CRM to triage and respond to needs from various stakeholders (customers, partners, users, etc.)
Skills: Customer support Administrative Support Adobe PDF Customer service
Hourly - Expert ($$$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
I am looking for 100% fluent bilingual people (Spanish and English). You will do back office work supporting an accounting company. The customer interaction be over the phone, chat and email, our hours of operations are from 6:00AM EST to 12:00PM EST, we require 20 hours per week as minimum and 40 as maximum.
Skills: Customer support Administrative Support Call Handling chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We keep re-posting because we keep growing! Come join us in disrupting the billion+ dollar per year home services industry! Ezhome.com was cofounded in 2015 by two successful serial entrepreneurs (including the co-founder of oDesk, now Upwork). We aim to revolutionize the home services space, starting with gardening, the way Upwork revolutionized how the world works! We have an ever-growing customer list and plan to triple our size by the end of the year! We're looking for a warm personality, with exceptional support skills, to care for our customers and gardeners alike, end-to-end. For more information on our company, please visit our website at www.ezhome.com! There is HUGE potential for career growth! Job responsibilities: - Manage all things "service related" within a set region, as the main point of contact and the primary person responsible for keeping our customers and gardeners happy. Examples of daily communications may involve: upgrading a current plan level, coordinating a return visit to pacify a customer complaint, helping a gardener troubleshoot his field application, speaking with a Field Supervisor about issues at a particular property, etc. - Update CRM (multiple steps involved per appointment) - Respond to customers and gardeners in a timely manner and document all communication in Zendesk and/or our in house app. - Communicate as a responsive and friendly team player between many teams and departments of the organization Requirements: - Must be Located in North America! - Native English speakers only please, must have great oral and written communication skills - Spanish speaking a plus! - Tech-savvy and familiar with Microsoft Office and / or Google docs - Able to multi-task in a fast paced environment and keep an ever growing list of client accounts in order - Detail oriented to complete and appropriately document tasks in multi-step processes - Quick on the computer to interface with multiple programs/websites/spreadsheets at once (e.g. email, internet, calendars, maps, billing app, CRM software, time tracking app, photo manipulation software) - Knowledgable and/or willingness to learn about the gardening/landscaping industry is a plus! -Starting pay range is $13-15/hour (exclusive of the upwork fee - the freelancer's portion). Must be willing to start in this range. Hours: Looking for someone who can work FULL TIME during business hours PST. This is a 40-50+ hour/week role and must be fully available M-F 8:30 - 5:30 PT, as well as one day on the weekend (for 5-6 hrs) on a rotating basis, with the potential to exchange for a weekday with modified/reduced hours. If you meet the above requirements, we want to talk to you!
Skills: Customer support Administrative Support Call Handling chat support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Do you know how to connect with people online/over the phone? Do you LOVE the idea of working from home? Do you feel comfortable online, using various applications/web services? Can you listen and problem solve? Do you know how to find almost ANY answer via Google? Do you believe providing quality service is the most important aspect of a successful business? Are you curious, always learning, and looking for solutions? Do you assume good intent (we're all in this together), communicate when you hit a roadblock, and appreciate working as a team? If you're nodding your head, we want you to join us! We’re hiring customer service professionals for part-time and full-time CS (Customer Support) work. Are you a service pro and are you available immediately? We are wrrk: Visit our website and learn more about what we offer our clients (white glove Customer Service): www.getwrrk.com We provide world class customer service for our clients by answering their customers email, chat, and phone inquiries with empathy, thoughtfulness and industry knowledge. And we have consolidated (and continuously update) this industry knowledge in searchable "Knowledge Bases" - easily accessible/searchable libraries of articles and pre-crafted responses/templates to make YOUR job easier. About the Role: *Customer support through email, chat, and phone. Answering customer inquiries. *Updating our knowledge base with new information as you learn it, so our KB grows more efficient/useful/powerful. *Communicating on a daily basis with clients to make sure services provided meet and exceed standards. About you: *You're reliable - you're always on time, always following directions, and when you don't know something, you communicate this clearly to the appropriate people to find the solution. *You're hard-working - You have a track-record of "wow"-ing your employers with your work ethic. You seek to learn new things every day. *You have a great attitude - You know when you've made mistakes, and are willing to admit and correct them. You wear a smile when facing a challenge, and you have a background of being an amazing team player. To apply for the job, follow these steps: 1. Take this WPM test and attach the screenshot in your message - https://www.keyhero.com/free-typing-test/ 2. Make a voice recording of you reading the first paragraph on this page (http://bit.ly/1VCJXTX) and then attach it to this email response. 3. In writing, explicitly write directions on how to create a PBJ sandwich. How do YOU make a delicious, mess-free sandwich? FINALLY: In your written response, point to at least one skill you have learned from a past role/work experience that you think will help you succeed in this role. Anyone and everyone who doesn't follow these steps will automatically be removed from consideration. If you're unable to spend 5 minutes to follow these directions, then you won't be a good fit for this role. If you're willing and happy to participate, we want to talk to you! Thank you for your interest in wrrk! :)
Skills: Customer support Call Handling chat support Customer service