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Customer Support Jobs

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Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking for someone with customer support experience that can take the lead on our customer service efforts. We will train you on our process so that you are well prepared to handle customer inquiries when they come. But, by nature, you should already be very good at interacting with and supporting customers. This position will start with email support only, but would expand to live chat and possibly phone support over time. Please do not apply unless you are completely fluent in English and have both great writing and speaking skills.
Skills: Customer support Call Handling chat support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Work will vary from job to job and week to week. Data entry, admin and customer support as well as answering emails, overseeing FB pages. Some weeks work load will be heavier than others but most of the time you will have specific daily tasks to do.
  • Number of freelancers needed: 3
Skills: Customer support Administrative Support Customer service Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
PLEASE READ THE WHOLE AD!!! I have several rental listings in Vancouver BC, on the site Airbnb.com. I am looking for a virtual assistant to respond to guest inquiries 24 hours a day (within 10 min) . 90% of the inquiries will be between 8am-9pm PST Duties include *Respond To Guest Inquiries *Screen Potential Guests and make bookings *Schedule Cleanings with the Housekeepers *Coordinate services with the local property manager *Provide Support For my Guests *Send welcome, check-in, and post stay emails *Troubleshoot problems that may arise *Manage listing calendars and availabilities Other Business and Personal tasks may include: *Internet Research for products, locations, assistants, etc *Booking travel *Managing bills and some bookkeeping *Other tasks to be discussed within reason I receive about 20 inquires per day and 1-2 phone calls per day. Do you have a team that will answer messages and calls 24 hours a day? Have you ever used Airbnb.com? Most communication with the guests will be through the Airbnb platform or email. Some will want to call and speak to someone. Housekeepers will be contacted through text messages, calls, or email. Must have native or close to native English speaking and writing skills. If your response to this ad has spelling or grammatical errors you will not be considered. Spanish / Mandarin / Korean speaking are a plus, but nor required. Reliability and and good communication and cost-saving decision making that also makes guests happy is the #1 thing I am looking for. This is perfect for someone who is on the computer most of the day. the alerts and emails get sent to you. If you have a deficiency or it would be more efficient to delegate the task out to Fiverr or Fancyhands, that is what I want to see, rather than remaining on hold for 2 hours to inflate your billing. Please tell me how you can increase efficiency and make this worth my money, your time and the training. Huge plus if you have experience in hospitality or have worked with airbnb, flipkey, etc. before. For this job we would start of with one week, and will then do two if it works well, and so on. Please make an offer of a monthly flat rate. I propose $100-140 CAD per week. We can agree on a 3-5 dollar per hour rate if you work on side tasks in an excessive amount. Please reach out if you have any questions or may be interested. Thanks!
Skills: Customer support Administrative Support Customer service Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, I am looking for multiple positions to fill my team. Agency's or individuals are welcome to apply. Positions needed: 1.) Product Researcher to find profitable items to list on Amazon 2.) Manage Inventory to ensure items remain in stock and profitable by repricing items that need. 3.) Customer Service specialist that is specific to Amazon 4.) Amazon order processor to fill orders, cancel out of stock orders, email customers 5.) Management. Properly being able to manage the above team respectfully and reasonably. Please let me know which position you would like to apply for and why you would be a good fit for the position. I will narrow the candidates with qualifying questions from there.
  • Number of freelancers needed: 6
Skills: Customer support Amazon Web Services Amazon Webstore Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for an experienced customer service rep specific to Amazon / eBay. Must have had previous experience in the field of customer service in terms or retail. Duties will include: Being able to politely and respectfully deal with customer emails and concerns Take possible phone calls from customers Looking to hire 1 person at $3.00/hour. Hours will be slow at first but will pick up as the business continues to grow.
Skills: Customer support Amazon Webstore Customer service eBay Web Services
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am a digital marketing consultant. I design and build marketing campaigns for clients in various industries. I mostly use ONTRAPORT, but I sometimes use other systems like Mailchimp, Infusionsoft, GetResponse, Active Campaign, etc. I am looking for a virtual assistant who is a quick learner, who is interested in learning more about email marketing strategies and implementation. I will be communicating with clients and designing marketing systems for them. I need you to set up the components of those marketing systems into the clients' accounts. I have created an in-depth course on how to do this in ONTRAPORT and I will give you detailed training on how to do this. I am looking to train you up from the ground up. This is a great opportunity for you to build new skills in this area. You will be doing things like: 1. Setting up tags, custom fields, 2. Setting up email templates that are branded for the client's brand. 3. copy and pasting text files to create emails 4. Building sequences 5. Setting up rules to trigger automations 6. Setting up WordPress membership sites using my training 7. Doing audits of the client's account to check for errors If you're interested in learning more about marketing automation, and you are a quick learner and a strong communicator, this job is for you. The ideal candidate will already have experience with some email marketing systems (autoresponders) and have experience of working in WordPress. This will be an ongoing long term opportunity. At first, it may consist of 5 to 10 hours per week, but hours could increase very quickly as more and more clients work with us.
Skills: Customer support Email Handling Email Marketing Virtual Assistant
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