Have you ever been part of an online support team?
Do you know a wide range of best practices for being a customer support agent?
Are you highly emphatic?
Do you take pride in helping others?
Do you have stories to share that our target audience will find intriguing?
If the answer is "yes" then I'd love to have you write for an upcoming website that delivers quality content to online support professionals.
My goal is to give this passionate audience a place to learn, share and grow as support professionals. A place they habitually visit to read and sip their morning coffee before diving into their support queue for the day.
Topics for the site would be centered around:
-being more professionally efficient
-customer success stories
-customer horror stories (that turned out okay in the end)
-not getting burned out
-keeping things interesting
-staying connected when working remotely
And many, many more!
A little about me, the gentleman you’ll be working with most.
My name is Joshua Robitaille and I work for Stygian Labs in Boulder Colorado. Stygian Labs is a creative idea lab that works on various products and innovations. We are funded by SurveyGizmo CEO and Co-Founder Christian Vanek.
I am a lot of fun to work with. I like strong communication, brainstorming ideas and radical experiments. There are opportunities for better rates with folks who collaborate well.
I am direct and honest with feedback without being mean. If you can’t separate yourself from your work, you will get frustrated with me... fair warning.
Success for the job is measured by: meeting deadlines, attention to detail and quality of writing.
Tone of the site is meant to be conversational, warm and caring. We want to help make these support professional’s lives better.
Rate of pay will be $0.04 per word for a minimum of 1500 words. I will pay a higher rate, negotiated between us if you are skilled with SEO optimization and image selection. The less I have to do, the better.
If you’re interested in joining this project, holler at me!