Customer Support Jobs

503 were found based on your criteria {{ paging.total|number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("0")|number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("1")|number:0}})
Fixed-Price - Intermediate ($$) - Est. Budget: $1,000 - Posted
We are a vacation property management company based in Thailand with 40+ and growing properties in our portfolio here. We require a hands-on Administrative, Marketing, Research and Social media and Listing support freelancer. The tasks would consist of maintaining and ensuring listing quality and the social media and marketing development. We have similar rates across all listings channels, seasonal adjustments and adhoc pricing adjustments, content appearance to guests on respective platform, review collection from past guests and that all across our channel managers. Tasks are to ensure prices are updated as some platforms do not sync our pricing, make sure the content is correct, e.g loading the texts, pictures, availability, ect. across all platforms. Selected the most suitable images and their hierarchy in selection the appealing the ones to come first. Fine tune and have a 100% quality listing on the major 10 OTA such as airbnb, booking.com, agoda, homeaway, tripadvisor, expedia, ect. We require assistance in all associated listing and admins tasks. We work with all major OTA's but have airbnb as major sales platform, so all listing need to be benchmarked against the listing details on airbnb. We are also looking for someone for content writing, further develop our social media (Facebook, pinterest, twitter and instagramm and SEO/ SEM expertise within the vacation rental sector. Having experience in this industry with a strong research experience would be an advantage, as we need to benchmark our listings against other properties and provider, find new sales and marketing agents both OTA and offline, who would help to market our properties with a strong sales basis and listings in Thailand. Our main markets are Asia (China & Korea) and India, as as well as Europe, but we would like to push more towards north america as well. This is a ongoing project with more work to sync all details but then on weekly basis continuing to improve the listing qualities as we add regularly new properties to our portfolio. So we require someone with substantial and regular time availability and very fast response rate, we expect an Thai time zone support (GMT +7 hours) plus minus 2 hours and a response rate or acknowledgement with in the hour. We have a monthly support budget from around 1,000.-- USD/ month
Skills: Customer support Administrative Support Content Writing Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We seek to employ the services of a small call center willing to provide us with dedicate staff able to run shifts to cover 247 services. We shall most prefer centers in Cebu but welcome bids from elsewhere. Agents must be educated to university level, speak fluent English and be willing to commit long term. We are only seeking call center centers looking to go into a long term contract with us.
Skills: Customer support chat support Customer service Email Etiquette
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We have an award winning sketching app for iPad and iPhone called Concepts: Smarter Sketching https://concepts.tophatch.com/ We are looking for someone to handle support issues in English (other languages would be great too). We have a manual, FAQ and videos that explain how to use our Concepts in detail. This job will use those resources to provide written answers to support requests. The team will be available to help if these do not provide answers. You will need an iPad in order to understand and reproduce user issues. We aim to handle support requests in 24 hrs. It is approximately 2 hrs of works per day once trained, we need someone who can answer requests 7 days per week. Ideally you would answer questions twice a day… e.g. an hour in the morning and an hour in the evening. But shorter periods every few hours would work too. We have a web-based dashboard that allows interaction with customers. So, you will need a good internet connection. Qualities and skills: High standard of written English Ability to empathize with customers who are frustrated or experiencing problems Interested in design or sketching
Skills: Customer support chat support Customer service Sketching
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Highly Productive Real Estate office seeking an Administrative Assistant to help with administrative office duties. The ideal candidate for our office has general computer skills, strong verbal and written communication skills, and an empathetic, patient disposition. Our team is ready for a hard worker who will grow with us long term!
Skills: Customer support Administrative Support Data Entry Microsoft Excel
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking to add someone new to the team to take on many of the office administrative/customer service duties. This would initially include order entry, invoicing, basic customer service, and office administrative tasks. After a thorough training regimen, we anticipate this position's responsibilities will grow into light bookkeeping and assisting in other accounting functions. We are looking for someone who can work well within our tight knit team. Motivated Learners. We are looking for someone who is eager to learn and retain information during the training process. After the training period is over, we intend for this position to take ownership of their tasks and duties. Customer Champions. Part of this job will be customer facing with our established accounts. We are looking for someone who can effectively communicate and represent our company when interacting with the customer. Detail Masters. Attention to detail is extremely important in this position. We are looking for someone who possess a keen eye for detail and has demonstrated that in previous experiences. Job Qualifications: Must possess strong computer skills. Microsoft Office proficiency is a must. Experience with an ERP (Microsoft Dynamics) is preferred. Experience with office equipment, copy machine, phone system, filing, etc. Strong communication skills written and verbal Bookkeeping experience is preferred Experience working in an office environment/similar role is preferred College degree is preferred
Skills: Customer support Customer service Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are looking for someone who has outstanding english and an outstanding IT support background to support customers who are calling in with there sales/support needs also email/livechat/ticket support. This is a part time long term ongoing position. Our trading hours are Monday to Saturday 8:00am to 7:00pm Brisbane Australia time. We are possibly looking for 2 people to cover the hours needed. You must have a good internet connection that will handle clear VOIP calls, a good headset and be able to start next week.
Skills: Customer support Administrative Support Appointment Setting Call Handling
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Predominantly admin/data entry and email correspondence. Must have very good eye for detail (a perfectionist is ideal). No errors/mistakes can be made - ever. This is to assist with processing membership applications in a timely and accurate manner. There will be communication with members and third party partners in the process. Data entry will be a combination of spreadsheets, word (document templates) and on-line data entry. Other skills necessary: - Perfect written English mandatory - Customer support/customer inquiry experience highly desirable - Ability to use Microsoft Excel and Word, with latest versions highly desirable - Must have own computer - Must be able to access emails at all times via smartphone - Will be required to review and do data entry up to 2 hours per day approximately 2 times a day. - Process review and improvement experience would be helpful to minimise data entry risks.
Skills: Customer support Customer service Virtual Assistant