Customer Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I run a danceschool and we need some help doing some daily tasks. You will be using our software- Dancebiz and Mailchimp. Training will be provided for Dancebiz. Job elements 1) Text sent from dancebiz to a customer the day before thier first class 2) Customers email imported into Mailchimp sequence after first class 3) Customers email importred into mailchimp sequence after signing up to lessons 4) Importing customers who are leaving or not continuing into mailchimp Possibilty to add in some more elements such as phonecalls to check how customers are doing once this is up and running. At the moment would proberly take 30-60minutes per day depending on the number of new students.
Skills: Customer support Customer service
Fixed-Price - Intermediate ($$) - Est. Budget: $5,000 - Posted
IMPORTANT: note that if you are not a Portuguese native or fluent speaker, your proposal will be reported to Upwork as spam. JOB INTRODUCTION We are looking for Customer Service Representatives for our Portuguese websites: lightinthebox(dot)com(slash)pt miniinthebox(dot)com(slash)pt This is a fixed position working from home, 5 days a week, 4 hours a day, Saturday to Wednesday, going on indefinitely. Please consider this when you apply, don't send us a proposal if you are just looking for a short term or temporary job. JOB DESCRIPTION You will deal with requests from our customers by e-mail through our ticketing system. We will have detailed training sessions where you will be given details about the procedures to be followed; we will show you how to deal with different requests and how to get information from different systems. You will have a mentor/point of contact assigned in our office dedicated to solve any problems that you may encounter during your work. OUR APPROACH TO FREELANCERS AND REMOTE EMPLOYEES As you can see from our many job posts, most of them offering fixed positions, we employ many freelancers and we plan to scale this even more in the future. Freelancers and remote staff are a core part of our company, we don't post these jobs to cover a temporary need, which means that there can be development and career opportunities if you show us your talent, such as managing or leading a team of remote employees. COMPENSATION DETAILS For this work we will pay 500 US$ per month, that's 450 US$ per month net for you after platform fees. Payments for the month will be released around the 10th of the next month, so for example for your work in June, you will receive your salary on the 10th of July (it could be one or two days late if the 10th falls on a weekend). Note that it is up to you to research and comply to local regulations and laws in your country regarding your income deriving from freelance work, as well as to pay any applicable taxes. We will not pay additional contributions or taxes apart from your salary. APPLICATION REQUIREMENTS Please don't send a boilerplate proposal, we will discard those immediately. Have a look at our sites and let us know what you think. You can of course tell us about your experience, but please emphasize how it's relevant to this position. Again, this is a fixed, long-term position, please don't apply if you are not fully committed to working with us for a long time. Start your proposal with "I have read the job description fully and I understand and agree to the job conditions and payment", this will let us know that you have carefully read the whole job post. With your proposal please include: 1) The test that I am posting with the job; 2) Your CV; (please include both the test and your CV in zip format if you can only upload one file with your proposal); 3) Your Skype 4) Your e-mail address Our HR department will contact you to arrange a video interview, as we have lots of applicants for our jobs, we need interviews to select the most suitable candidate. Good luck for your application!
Skills: Customer support Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I am looking for someone with experience and is an expert in Aliexpress and the dropshipping process. I run a Shopify eCommerce website and I'm looking for someone to help me with emailing customers who have a problem with shipping or any other complaints with customer. You will also receive over jobs managing the eCommerce site, making the site run smoother. You'll be working part time no more than 6 hours a week. I would like for you to have a Skype account so we can contact each other easily. In your first sentence of you cover letter name your favorite color. Thanks, Dennis
Skills: Customer support Alibaba Sourcing Customer Retention Customer service
Hourly - Intermediate ($$) - Est. Time: Less than 1 month, Less than 10 hrs/week - Posted
Our company ( operates in the Home Goods industry without primary product being luxury bedding linens. We believe that we have something disruptive going on here, with the fact that our linens are something which we've created after pushing through the limits of our manufacturing capabilities. There is nothing like that in the US market as of right now. Right now, Letto Linens is looking to expand into the hospitality industry. We are looking for telemarketers right now to cold call independent hotels and nursing homes to generate leads. There will be additional commissions if your lead helps us close a sale. Candidates must have previous cold calling experience and the ability to draft up a script.
Skills: Customer support Cold calling Telemarketing
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
experience in inbound calls and help desk is preferred patience and understanding personality is preferred ability to direct calls and deal positively with disgruntled customers professional voice * if you are a patient and good multitasking personality and looking to join a great association Working hours: 9:00-5:00 Skills: good English speaking skills 2+ years inbound experience 2+ years help desk experience Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Skills: Customer support Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Looking for someone to be the main point of contact for several clients. Provide the following services: - Manage and keep track of projects tasks - Be the main point of contact for tech support >> handle or escalate tickets - Email and call customers weekly with status update - Reach out to consultants on projects to get status updates to provide customers - Take calls from customers Required Skills - Extremely organized - Excellent spoken and written English - understands technology well - Can provide tech support for Office 365, Macbook issues, email issues etc. - Can be trained on technical tools to support customer e.g. antivirus, AWS etc. - Very technical, understands and can support computers, software, basic applications Preferred but not required - Support proposal writing
Skills: Customer support Amazon EC2 Call Handling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are looking to hire Sales Representatives. Potential candidates must: * be available to work full time (10:00 am - 7:00 pm EST), inclusive of 1 hour unpaid break. Must be willing to work extra hours/days if needed. * have previous work experiences in Outbound Sales. * have excellent English communication skill. * have clarity in speech, a confident and upbeat tone. * have a fast, stable and reliable internet connection. * have a good working pc/laptop and headset. * have a work station conducive for making calls. Hourly plus commission Individual contractors only. NO AGENCY.
Skills: Customer support Appointment Setting BPO Call Center Cold calling
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Hi! Im looking for someone with a great personality to manage fulfillment of orders and emails regarding them. To start out we will work 1hr a day and then as time goes on you will have more hours. All you have to do on the job is fulfill orders on our shopify store, and keep in touch with our suppliers through our company email. You will also be managing our clients emails (99% of which are just asking where their order is) and I will give you scripts (think of them more like guidelines as I want you to think for yourself, not be a robot!) and be here if you have any questions! :) I will give you assignments and give you a few days to finish them, so you can work when you want to, as long as you get them done by the deadlines. We can figure out your pay after your training is done, its open to change! I will also provide with weekends off, vacation+Sick days, and bonuses if the job is done well! Please answer the following questions truthfully: - How reliable is your internet connection? -Do you have any experience with shopify? (If so what? Don't be afraid of going into detail! :) -How many hours do you wish to work in a week? Looking forward to hearing everyones responses! Thanks, have a pleasant day :)
Skills: Customer support Email Etiquette Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need a telephone verification agent. No cold calling. You will be responding to customer inquiries via phone. You will be calling to verify the validity of their inquiry as well as the information they submitted. You will be making around 25 calls per hour. Here is a list of what will be expected: - Calling and verifying the information the client submitted on our web page - Logging notes and calls in our custom CRM Tools you will use and should have experience with: - Google Voice - Skype - CRM - Basic CRM knowledge, we will train you with our CRM. Tasks: - Daily calls (M-Thursday) - 20 hours a week, 5 hours per day - Need to average at least 20 calls per hour - We work on EASTERN TIME ZONE, you WOULD HAVE TO BE AVAILABLE to start at 9:00 AM EST - 2:00 PM EST. - This is a LONG TERM position for right candidate.
Skills: Customer support Call Handling Customer service Phone Support