You've landed at the right place. oDesk is now Upwork. Learn about the new platform.

Customer Support Jobs

392 were found based on your criteria

show all
show all
only
only
only
show all
only
only
only
only
only
show all
only
only
only
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Our company is looking for a Team Leader to manage our customer service department that includes 5 representatives from the Philippines. The Team Leader main responsibilities will be: 1. Recruitment and training of new representatives. 2. Supervising the Team's day to day performance and correct mistakes. 3. Arranging the work schedule and cover for any "holes". 4. Replying to "special cases". 5. Submitting customer service reports to the company's management. 6. Periodical training. 7. Management of admin tasks that are part of the team's responsibilities. The candidate MUST have (please do not apply/accept this job offer if you do not possess all the below): 1. Fluent English. 2. Experience with customer service as a representative and a manager. 3. Great attention to details. 4. Full orientation with Microsoft Office. 5. Comfortable working environment: New computer, fast internet connection and full office package. 6. Desire to work and meet expectations. The...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, We need to add some more people into our email support system to assist users on the following: 1. How to use the software 2. Troubleshooting issues 3. Double check issues and if it's a bug must report it to our developers and keep an eye on it, updating user until issue is solved. 4. Keep building our Knowledge base portal by adding FAQ screenshots and videos. Must-have skills: ----------- You must talk and write fluent English. You must type and handling tickets fast You must make users feel you really CARE You must be a team-player, organized and friendly to users. You must have experience as a customer support for software. You must be familiar with videos uploaded on YouTube/Vimeo/S3/Dropbox/Gdrive and more. Apps/systems you'll be using: ----------- a. Helpscout for handling tickets b. aMember for checking user subscriptions/profiles c. JVzoo for verifying/refunding purchases d. Teamwork/Basecamp for reporting bugs to developers. e. Jing for screen...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
ARE YOU A PERSON WHO GIVES 100% AND WANT TO BE APPRECIATED FOR ALL OF YOUR HARD WORK? DO YOU WANT THE CORE VALUES OF THE COMPANY YOU WORK WITH TO BE APPLIED ON A DAILY BASIS? ARE YOU A STRONG LEADER IN DEVELOPING AND MAINTAINING GREAT CLIENT RELATIONSHIPS? ARE YOU HIGHLY MOTIVATED AND APPROACH EVERY CHALLENGE WITH A "GO-GETTER' ATTITUDE THAT ENSURES A SUCCESSFUL OUTCOME? ARE YOU WELL-ORGANIZED? If your answer is "YES" to all of the above questions, I encourage you to continue reading........this may be the ideal opportunity for you! The CLIENT SERVICES OPERATIONAL ADMINISTRATOR selected to fill this role has a warm, bubbly personality that loves speaking, managing and working with people. You must have at least 2-3 years experience in a similar role with particular focus on online marketing and business growth. The Client Services Operational Administrator will be comfortable managing projects remotely and servicing our clients and Client Success Team. You will: -...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Have you ever been on a team where you weren’t given the tools to be successful? Maybe you were also held back by red tape, restrictions, or jerks on your team? If you can relate, then Scale to Freedom will be a breath of fresh air. If you want to work for a Truly Amazing Company… and if you want to be a valued key member of a team in a fast growing business while growing your own skills and career, then read on… We believe that customers can be better served. That our people can more powerfully contribute. And that workplaces can offer more freedom and flexibility, so that their people have space to enjoy their life and spend time with their families. We believe we can be better AND be more profitable, too! If you believe that too, then you just might be right for our team. HERE ARE SOME OF THE THINGS YOU'LL BE LEARNING AND DOING... We’re looking for a team player with strong project management, organization and communication skills to help us make sure our business runs...
Hourly - Est. Time: More than 6 months, 30+ hrs/week - Posted
Hey! I am looking for a virtual assistant to take over the management of my social media platforms for my brand (Instagram, Facebook + Twitter). The successful applicant should have the following; - Perfect English - Experience in social media marketing - Available on Skype - Work history - Available 30 hours per week The following dot points will give a summary of the types of jobs you will be required to do in your position. The role will be documented in a Google Sheet. Setup and management of social media platforms Posting to social platforms Responding to comments on social media Research Instagram users to target for collaborations in niche categories eg travel Research best available hashtags for our niche Email support - responding to customer emails and enquiries Online Chat customer service (website) Managing Shopify store - setting up discount codes - refunding orders - managing inventory and ensuring stock Managing MailChimp - creating, scheduling...