Customer Support Jobs

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Fixed-Price - Intermediate ($$) - Est. Budget: $5,000 - Posted
IMPORTANT: note that if you are not a Dutch native or fluent speaker, your proposal will be reported to Upwork as spam. JOB INTRODUCTION We are looking for Customer Service Representatives for our Dutch websites: lightinthebox(dot)com(slash)nl miniinthebox(dot)com(slash)nl This is a fixed position working from home, 5 days a week, 4 hours a day, going on indefinitely. Please consider this when you apply, don't send us a proposal if you are just looking for a short term or temporary job. JOB DESCRIPTION You will deal with requests from our customers by e-mail through our ticketing system. We will have detailed training sessions where you will be given details about the procedures to be followed; we will show you how to deal with different requests and how to get information from different systems. You will have a mentor/point of contact assigned in our office dedicated to solve any problems that you may encounter during your work. OUR APPROACH TO FREELANCERS AND REMOTE EMPLOYEES As you can see from our many job posts, most of them offering fixed positions, we employ many freelancers and we plan to scale this even more in the future. Freelancers and remote staff are a core part of our company, we don't post these jobs to cover a temporary need, which means that there can be development and career opportunities if you show us your talent, such as managing or leading a team of remote employees. COMPENSATION DETAILS For this work we will pay 600 US$ per month net for you after platform fees. Payments for the month will be released around the 10th of the next month, so for example for your work in June, you will receive your salary on the 10th of July (it could be one or two days late if the 10th falls on a weekend). Note that it is up to you to research and comply to local regulations and laws in your country regarding your income deriving from freelance work, as well as to pay any applicable taxes. We will not pay additional contributions or taxes apart from your salary. APPLICATION REQUIREMENTS Please don't send a boilerplate proposal, we will discard those immediately. Have a look at our sites and let us know what you think. You can of course tell us about your experience, but please emphasize how it's relevant to this position. Again, this is a fixed, long-term position, please don't apply if you are not fully committed to working with us for a long time. Start your proposal with "I have read the job description fully and I understand and agree to the job conditions and payment", this will let us know that you have carefully read the whole job post. With your proposal please include: 1) The test that I am posting with the job; 2) Your CV; (please include both the test and your CV in zip format if you can only upload one file with your proposal); Our HR department will contact you to arrange a video interview, as we have lots of applicants for our jobs, we need interviews to select the most suitable candidate. Good luck for your application!
Skills: Customer support Customer service Dutch
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I need someone who REALLY have experience and TIME availability with the following: 1) Answering all the emails I receive from my customers (complains, questions etc.). This has to be done in the same day an email is received. In the middle term I want to create a chat service where my visitors and customers can reach us through this and I need my VA handle this as well. 2) Placing orders at Aliexpress. I´m receiving around 65 orders per day and I need someone who can fulfill and place this amount of orders without forgetting the previous task. 3) Uploading new products to my store. I´ll keep doing the research and I want to send the links of the products I want to sell and the VA should be able to get the images, edit the size at, enter the description, etc. I´m uploading around 5-7 new products per week. I have another tasks to do with my business but definitely, I need to start with these asap. VERY IMPORTANT: Please if you don´t have the time or the experience DON´T contact me. I had a bad experience recently and I don´t want to keep wasting the time again. Thanks for the understanding! José Saravia
Skills: Customer support Customer service Virtual Assistant
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted is a leading Forex Managed Investment firm who are currently in need of a sales and customer service officer within the Asian market time zone (Philippines preferred). Following up via phone and email on WARM leads for our Managed Accounts, no cold calls. Essential skills: Fluent English - written and verbal Quality, reliable internet access Skype knowledge Financial Markets experience preferred Proven track record in Sales High level customer service Immediate start preferred.
Skills: Customer support Sales
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Role Objective • To extract content per the guidelines shared, which are servable over Google’s ad network and are viewable by our users/ advertisers alike. Hence it calls for consistent accuracy and quality • Extractor Analyst will provide the services to Google’s relevant parties(Ops and Non-ops), PM team, hence high quality deliverables are expected from the analyst. Responsibilities: • Provide excellent customer service • Import and export data • Ensure logical and meaningful extraction of url content • Deliver high quality of extraction consistently and accurately • Maintain, enter, curate and extract customer data Skills/Qualifications • Must be able to perform redundant tasks quickly and accurately • Customer support or technical support experience • experience with Data Entry/Curation/Extraction Required: Native or professional fluency in English with another one of the following Finnish, Norwegian and Danish
Skills: Customer support Customer service Data Entry
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need help with community support, appointment setting, customer service replies, getting more organization and SOP's set up in our business. We have a great team, but I can see that things will get out of hand if we don't get more overall organization in place now. I am looking for a team member to be my right hand man {​or lady}​ and be 5 steps ahead of me at all times. We are looking for a self-starter who can take our project lists and see the tasks that need to be accomplished or that we haven't even thought of yet that are going to make our lives easier.
Skills: Customer support Communications Email Handling English
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Responsible for handling busy front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, sorting and distributing mail and additional duties as assigned. The ideal candidate will have an outgoing, friendly attitude. Reliability is a must in this roll. Drug Screen and Background Check is required.
Skills: Customer support Administrative Support Customer service Data Entry
Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, 10-30 hrs/week - Posted
In this position, you'll identify and cultivate new prospects and effectively close appointments for our advisers to meet with prospects ranging from small businesses to multinational corporations. RESPONSIBILITIES: • Reach or exceed assigned appointment goals. (1 per day) • Implement call prioritization • Develop and execute a cold calling strategy to target prospects • Mine existing and prospective clients for referral business • Establish and maintain good customer relations, with external prospects • Connect customers' business needs with our products and services • Cross-sell other insurance solutions to existing clients • Build network via phone with key decision makers in a designated territory QUALIFICATIONS REQUIRED: • Bachelor's degree • Between one and five years of work experience Preference will be given to candidates who have the following: • Experience working on a sales quota • Demonstrated ability to exceed sales quotas • Business-to-business experience • Goal oriented, with capacity and drive to reach and exceed quotas • Demonstrated cold calling sales ability, with assertive, positive and persistent style • Proven customer service skills • Ability to effectively communicate through all mediums (verbal, listening, written) • Aptitude for acquiring sales skills and product knowledge • Organized, with effective time management skills • Ability to work independently and with a team • Mature and self-confident • Capacity to work under pressure • Strong work ethic • Committed to building a career path
Skills: Customer support Cold calling Customer Retention Customer service