You've landed at the right place. oDesk is now Upwork. Learn about the new platform.

Customer Support Jobs

395 were found based on your criteria

show all
show all
only
only
only
show all
only
only
only
only
only
show all
only
only
only
Hourly - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
We have a new job opportunity - and we are looking for American fluent English speakers with experience in sales, telemarketing and calls - receiving incoming calls/ customer service. We are a local company that has a client starting an advertising campaign and needs telemarketers to answer customer phone calls. The work is from home and is 8 hour shifts, weekend shifts available. Pay- 10$ per hour + bonuses. Steady work, full time. Please send your CV.
Hourly - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
About the Keep Calm Network The Keep Calm-o-Matic is a fast growing social and ecommerce business, and the place for anyone to express their creativity, dreams and imagination. We’re on a mission to build a creative, positive social network which is loved by and well-engaged with its users. Our site sees millions of users each month, and we let them purchase the best designs, selling and producing a wide variety of personalised products and clothing. The company has staff in London and Bucharest and has recently won a place in the Smarta 100 “most brilliant small businesses in the UK”. We have a set of core values which we use to guide the business and our behaviour, and we would expect successful candidates to relate well to these. These values are: - It just works! Hard problems solved well, with no bullshit. - Customer delight. We do our utmost to give our customers an amazing experience. - Passion for well-designed tech products. We love building and working with great...
Hourly - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Summary ====== Our small, passionate team of two (one full-time, one part-time) is looking for a fanatical virtual assistant and email support person to handle first level support for multiple small online businesses, handle the content gathering for a popular online newsletter and handle various other small virtual assistant tasks. Why You Should Apply =============== The job is awesome because our customers are awesome; courteous and patient. We treat them like gold and they love us. If you’re interested helping people as well as working on your own time this position is for you. The workload is small at the moment (no more than 5 hours a week). Our work environment is second to none: you will have leeway to handle issues your way; no micro-management. No specific times where you have to be online. We love finding gifted, motivated experts and letting them do their job. This is also a great project for your resume. Our products are successful, public-facing software applications...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Our company is looking for a Team Leader to manage our customer service department that includes 5 representatives from the Philippines. The Team Leader main responsibilities will be: 1. Recruitment and training of new representatives. 2. Supervising the Team's day to day performance and correct mistakes. 3. Arranging the work schedule and cover for any "holes". 4. Replying to "special cases". 5. Submitting customer service reports to the company's management. 6. Periodical training. 7. Management of admin tasks that are part of the team's responsibilities. The candidate MUST have (please do not apply/accept this job offer if you do not possess all the below): 1. Fluent English. 2. Experience with customer service as a representative and a manager. 3. Great attention to details. 4. Full orientation with Microsoft Office. 5. Comfortable working environment: New computer, fast internet connection and full office package. 6. Desire to work and meet expectations. The...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Hello, We need to add some more people into our email support system to assist users on the following: 1. How to use the software 2. Troubleshooting issues 3. Double check issues and if it's a bug must report it to our developers and keep an eye on it, updating user until issue is solved. 4. Keep building our Knowledge base portal by adding FAQ screenshots and videos. Must-have skills: ----------- You must talk and write fluent English. You must type and handling tickets fast You must make users feel you really CARE You must be a team-player, organized and friendly to users. You must have experience as a customer support for software. You must be familiar with videos uploaded on YouTube/Vimeo/S3/Dropbox/Gdrive and more. Apps/systems you'll be using: ----------- a. Helpscout for handling tickets b. aMember for checking user subscriptions/profiles c. JVzoo for verifying/refunding purchases d. Teamwork/Basecamp for reporting bugs to developers. e. Jing for screen...
Hourly - Est. Time: More than 6 months, 10-30 hrs/week - Posted
ARE YOU A PERSON WHO GIVES 100% AND WANT TO BE APPRECIATED FOR ALL OF YOUR HARD WORK? DO YOU WANT THE CORE VALUES OF THE COMPANY YOU WORK WITH TO BE APPLIED ON A DAILY BASIS? ARE YOU A STRONG LEADER IN DEVELOPING AND MAINTAINING GREAT CLIENT RELATIONSHIPS? ARE YOU HIGHLY MOTIVATED AND APPROACH EVERY CHALLENGE WITH A "GO-GETTER' ATTITUDE THAT ENSURES A SUCCESSFUL OUTCOME? ARE YOU WELL-ORGANIZED? If your answer is "YES" to all of the above questions, I encourage you to continue reading........this may be the ideal opportunity for you! The CLIENT SERVICES OPERATIONAL ADMINISTRATOR selected to fill this role has a warm, bubbly personality that loves speaking, managing and working with people. You must have at least 2-3 years experience in a similar role with particular focus on online marketing and business growth. The Client Services Operational Administrator will be comfortable managing projects remotely and servicing our clients and Client Success Team. You will: -...