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Customer Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We are looking for an English speaking general virtual assistant that can work in the afternoon of a CET time zone for at least 3 hours per day. Please read all of the following requirements and make sure you follow the instructions. The job will be for 6 months or longer and is for part-time work. In the future, this can easily lead to a full time job. If the successful candidate works out, the position could be indefinite. INTERVIEW PROCESS: We will filter all applicants and invite the most promising ones for a skype interview If successful, we will interview you personally in Manila IN THE WEEK OF MARCH 7-14. ABOUT YOUR ROLE: We are looking for a General Virtual Assistant (GVA) able to perform a variety of tasks. ABOUT YOUR TASKS: scheduling, manage google calendar, handling emails, administrative support, work on task management software, performing general virtual assistant tasks and making calls, do social media, do transcriptions. EXPERIENCE: You should demonstrate proven experience in this role. LANGUAGE SKILLS: Fluent English (mandatory) - written and spoken. No accent preferred. You need to have a working Skype. The SUCCESSFUL CANDIDATE will: 1. Be able to follow instructions clearly and independently. 2. Send me a 30-45 second long audio of themselves speaking about why they should be hired for this job - see example of how to do this below. 3. Should have a computer and stable Internet connection so that they can conduct calls with English speaking markets. 4. Should have no strong accents in their spoken English. 5. Be responsible, reliable, professional and be able to work unsupervised, and independently. To apply for this position: please start your application with the words “Entire job description read and I love dancing in the rain”, and provide a description of my requirements in your own words. Please also include a recording of yourself speaking in English of 30 second length or longer (this can be you talking about yourself or something you are interested in, it doesn’t really matter - I just want to hear your level of spoken English). You can very easily (and for free) record a short clip of yourself speaking at http://vocaroo.com/ (100% free, no setup or sign up required), and send me the mp3 in your application. Or you could also use a phone call you’ve completed for another client. I look forward to hearing any questions that you may have about the job, tell me why you want this job, and why you will be good for it. ABOUT US: We are a world-renowned organization that is driven by the passion to help others, to change the world and to have a positive impact on a lot of people's lives around the planet. You will be given the chance to become a long term member of a foundation focused on peace and on improving the well-being and quality of life of individuals and organizations. WHO WE ARE LOOKING FOR: A highly reliable, intelligent, highly organized, experienced, responsible, available and dedicated person to help us run things who is committed to deadlines and can deliver on time. YOUR LOGISTICAL REQUIREMENTS: A quiet room from which to make calls. A stable internet connection. Stable power (no outages). This is a LONG TERM position. We generally receive many applications so we wish you the best of luck!
Skills: Customer support Customer service General Office Skills Virtual Assistant
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Our fitness brand is a business that prides itself on great customer service. We get dozens of emails a day, specifically in regards to our most popular product (an online workout program). We need a full-time customer service rep. You must be knowledgeable in fitness and English must be your native language. You will be given model answers, but you must be able to communicate effectively and keep customers satisfied by going the extra mile for them. You will mainly be expected to answer everyone through email/LiveChat and occasionally need to speak with customers/leads on the phone.
Skills: Customer support Communications Customer service Email Handling
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I have a company that supports real estate agents. I need a strong English speaking caller that can follow up on internet leads. We would like somebody that we feel can be a bit of a higher lever sales person, follow a script but can also be a bit conversational. Looking for approximately 30 hours of work a week, will increase as demand increases. PLEASE RESPOND WITH AN EXAMPLE OF A RECORDED CALL, OR AN AUDIO SAMPLE OF YOUR WORK. You can answer the following questions over audio, or use a script you have done in the past. This job has a large potential for future growth. Answer these 3 questions. 1) Why would you be good for this position. 2) Do you have any experience using a dialer? 3) How long have you been making outbound calls?
Skills: Customer support Appointment Setting Business Development Lean Consulting
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Looking to hire a personal virtual assistant to assist with business and at times personal duties. Duties include: - Conducting research on given topics - Create and maintain social media accounts - Data Entry - Writing/Answering Emails - Assist with eBusiness duties (create/maintain product listings), and customer service emails, etc. - Perform other admin jobs as needed. Applicant must: - Have exceptional fluency in English - Be able to write in a professional and customer oriented manner - Be organized and consistent - Have transparency and open lines of communication - Able to think on their own and have great judgement - Be able to maintain confidentiality - Be consistent and able to handle complex jobs - Multitask Looking for a personal assistant who will be able to a trusting colleague, and will be able to be long term.
Skills: Customer support Administrative Support Customer service Data Entry
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
As a Customer Service Representative ,you will be responsible for responding to inbound customer inquiries via telephone, web and email communications. You will be guiding customers through the resident screening process by providing administrative support (e.g., resetting passwords), explaining the dispute process, processing re-evaluations, resolving customer problems through research and troubleshooting, and documenting customer communications within the company's CRM system. You will also respond to frequently requested customer inquiries, problems, and general questions.
Skills: Customer support Administrative Support Customer service Data Entry
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Your responsibilities: - Providing support German and English - Communicating with B2B and B2C contacts via email (100%) - Data base management and fulfilment Your profile: - Mother tongue German and excellent skills (written and spoken) in English or mother tongue English and excellent skills (written and spoken) in German - Very good communication skills
  • Number of freelancers needed: 4
Skills: Customer support Customer service Email Handling German
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
Data Entry work entering assignments from PDF's into database. Assigning Inspections based on zip code and other rules Reading instructions per inspection type and learning requirements from instructions Reviewing inspection reports for quality and compliance to the instructions Modifying inspection reports to comply with requirements Emailing inspectors with errors to assist in retraining Creating documents documenting frequent errors to help avoid them in the future This is a long term job. The inspections types are simple property inspections where photos are taken and simple forms are completed by the field inspector.
  • Number of freelancers needed: 2
Skills: Customer support Administrative Support Appointment Setting Customer service
Hourly - Expert ($$$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities. Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Provides information by answering questions and requests. Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Completes operational requirements by scheduling and assigning administrative projects; expediting work results. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed.
  • Number of freelancers needed: 20
Skills: Customer support Administrative Support Customer service Data Entry
Hourly - Entry Level ($) - Est. Time: 1 to 3 months, 30+ hrs/week - Posted
Sydney Technology Solutions are seeking a Senior Systems Engineer to work as part of our Service Desk Team. All applicants MUST be available to work a minimum of 8.30am to 5.30pm Monday to Friday Australian Eastern Summer / Standard Time (Sydney) It is essential that the applicant is focused on delivering a superior support experience to our clients by phone, email & or service desk. Essential Duties and Responsibilities: • IT support relating to technical issues involving core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware – MUST have strong Hyper-V (cluster shared volumes), Azure & Office 365 Skills. • Design, implementation, and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. • Engineer and implement system solutions for customers using technologies that meet their needs • Implement and support disaster recovery solutions • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security – strong Cisco Router experience is essential. • Remote access solution implementation and support: VPN, Terminal Services, and Citrix • System documentation and consulting services to include system reviews and recommendations • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Additional Duties and Responsibilities: • Improve customer service, perception, and satisfaction • Ability to work in a team and communicate effectively • Escalate service or project issues that cannot be completed within agreed service levels • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs • Document internal processes and procedures related to duties and responsibilities • Responsible for entering time and expenses in ConnectWise as it occurs • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University • Work through project tickets and phases in ConnectWise as assigned by a Project Manager • Enter all work as service or project tickets into ConnectWise • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care • Diagnosis skills of technical issues • Ability to multi-task and adapt to changes quickly • Technical awareness: ability to match resources to technical issues appropriately • Service awareness of all organization’s key IT services for which support is being provided • Understanding of support tools, techniques, and how technology is used to provide IT services • Typing skills to ensure quick and accurate entry of service request details • Self-motivated with the ability to work in a fast moving environment • Experience with MSP Tools such as Labtech & Connectwise are highly desirable • Experience with GFI Products such as WebMonitor, MailArchiver & MAX Backup (IASO) highly desirable About Sydney Technology Solutions “Effective use of technology to achieve our clients’ business objectives” – Your leader amongst Sydney IT Companies. Sydney Technology Solutions is all about bringing together the knowledge and attributes of a range of business and technology disciplines to ensure that, as a complete business, you get what you need, when you need it and for the most effective investment possible. We are your IT solutions organization in Sydney. Sydney Technology Solutions is about enabling businesses to achieve their desired business goals based on the best IT solutions that fit their business and IT model. The founders of Sydney Technology Solutions saw a lack of IT knowledge, skill, know how and desire to fulfil the actual needs of business. It is for this reason Sydney Technology Solutions was born. Founded in 1999 our firm has strived to be a “SUPERIOR” service provider. Therefore, we started offering Sydney IT support services.
Skills: Customer support Technical Support
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