Customer Support Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are a fast growing customs, shipping/logistics and prep company (mainly for Amazon sellers) that is in need of a customer service representative to handle all email correspondence with our current clients and potential clients. We are looking for a long term relationship with the right person to understand our business and business model to accurately handle communications and solve problems for our clients. Our ideal employee should have excellent writing ability and knowledge of the English language as well an exceptional customer service attitude as our clients are the most important aspect of our business. Attention to detail is extremely important, but second only to great customer service. The position is long term and we are hoping to grow a strong and long relationship with the right person. Opportunities for growth are definite, but only if the right person proves themselves to be strong and able. For reference, our website is: www.ez-prep.com
Skills: Customer support Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
I need a virtual assistant for various tasks. Some face to face is required so must be local to Atlanta, GA. Most projects will be minority centered so intimate experience with minority needs is a must. Experience with the following is required: Wordpress Mailchimp Social Media Platforms (Facebook, Instagram, Twitter, etc) This is the perfect position for a college student or a stay at home parent. This position can easily spawn into much more so if you are looking for something you can grow with, please apply.
Skills: Customer support mailchimp Social Media Management WordPress
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
JivoChat Brazil (https://www.jivochat.com.br) creates live chat software used by almost 150000 websites throughout the world, mostly in Europe, Asia, and North America. We are now expanding more closely in Brazil and looking for a technically savvy sales ninja. Job Description: The main objective is to increase sales and conversion by helping customers with using our software and motivate them to purchase a premium license. Your responsibilities will include: • Conversation by chat, email and phone with customers. • Activate sales by phone. A list of customers will be provided. • Help customers resolve some typical issues, such as problems with a chat-code installation and payment process. Qualifications: • Experience in sales and customer support • Consistently positive can-do attitude • Languages required: Portuguese (native) and English (fluent) Work Hours: • 40 hours per week, Monday to Friday • 8-hour shift, during Brazilian business hours JivoChat would like to thank all applicants, however only those who qualify for an interview will be contacted.
Skills: Customer support chat support Customer service Email Etiquette
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are an energetic business growing exponentially in the Music/Online Industry. We are searching for an excellent Client Care Expert who is reliable, fun to work with, tech savvy and adaptable. This position will demand extreme attention to detail, problem solving, and dealing with people. You will be expected to represent our culture and our brand with excellence. You will be responsible to learn quickly and adapt to our expectations. The Client Care Expert will be working closely with the President and Administrative team of our company. Primary areas of responsibility: Savvy Musician Academy exists to empower musicians. Without excellent customer service, we fail to serve the people we want to help. We want to exceed all expectations and create raving fans. There are two ways this position will be serving our customers: 1. Reactive – These are tasks like helping customers that have login problems or questions about their program or product purchase. This is troubleshooting, technical help, and getting people to the right place in a timely and professional manner. 2. Proactive – This position will be thinking and implementing new processes, new communication, reviewing emails sent to customers, etc. to ensure that We are providing solutions and happiness to our customers. This also involves things like sending notes of encouragement or other ways to show appreciation - We look for ways to start conversations with people. Although this position is focused primarily on implementing the Customer Care strategies, we value people who take initiative. It will be required of this person to constantly make things better for our customers by helping avoid and resolve issues, as well as suggesting improvements to the existing strategies as we constantly strive to improve our customer experience. Step 1: Please download the job profile to determine if you have the values and skills to fit our company. https://www.dropbox.com/s/0gp9c9ufcehbjg1/Client%20Care%20Expert%20Position.pdf?dl=1 Step 2: Complete the following personality profiles below: 1) http://predictablesuccess.info/quiz/quiz.php?id=13 2) https://www.16personalities.com/free-personality-test Step 3: Fill out this application https://www.surveymonkey.com/r/89DMWZY If you think you will be a good fit, please email victoria@savvymusicianacademy.com with the subject “Client Care" and more information about you, your results from the quiz and test above, your experience and your top 5 skills that could be an asset as a part of our company. We will respond to your message with more details regarding an interview over the phone or Skype as soon as possible if you qualify. Compensation will depend on character, skill and experience.
Skills: Customer support Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 10-30 hrs/week - Posted
We need someone who knows how to communicate and help our clients that are using Infusionsoft. You won’t just be replying to customer’s emails all day. You’ll look for ways to make customers happy, educate them on how to get the most out of our service, help set expectations for realistic turnaround times, and help them succeed in their own businesses. You’ll be the supporting our two Account Managers who serve as the client’s primary point of contact but you’ll be interacting with them frequently as well. Requirements – We’re after someone who . . . - Has previous experience working remotely - Has previous experience in a support position - Has strong experience with Infusionsoft. (Knows how/where to identify problems within Infusionsoft in order to solve them and also build campaigns) - Has their own computer - Writes in a clear and concise manner (Must be able to communicate clearly to clients via email and in screencast recordings) - Enjoys teaching others and explaining technical concepts - Has patience to listen and grasp what customers are trying to accomplish - Loves learning and re-learning a product that is changing fast - Doesn’t need any hand-holding and isn’t afraid to make decisions - Has nerves of steel to take on criticism but has the heart that melts ice caps and can warm up the coldest of customers. - Killing with kindness is your mantra. - Understands that support isn’t about canned responses, it is about being the foundation which your team stands on in order to accomplish great things. A sample of the Infusionsoft work you’ll need to be able to do: - Troubleshooting and problem solving - Manually merge duplicate contacts - Clean up stuff like images, tags and old campaigns - Cleaning up saved searches that aren’t being used - Creating saved searches for custom reports - Creating new dashboard widgets using custom reports - Creating and or updating order forms (themes, pricing) - Creating, deleting or updating promo codes - Setting up tasks / notes so certain users get notified when something happens - Processing refunds - Building campaigns and understanding how to use decision diamonds This role will start with a 30 day trial and based on performance will become part time contract role at 10-15 hours per week. Our goal and hope is that you’ll rock it, grow and become a 30/hr a week contracted team member by months 3-4. More about us: We're a service company that develops sales funnels and marketing automation for online based entrepreneurs using Infusionsoft. We have a small team that is furiously improving our service in an effort to better support our clients and we’re growing fast. You can see what our customers say about us here: http://system.ly/what-people-say/ To complete this application you must fill out the application here: https://docs.google.com/forms/d/e/1FAIpQLScRz9qqrwpAoMrirpv-H83UYIpapjb6DZv1n7s5XkIwt9BRsw/viewform
Skills: Customer support Infusionsoft Administration InfusionSoft Marketing
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Can you convince potential clients to sign up for our service? We answer clients WordPress questions and provide support to their WordPress tasks I need you to answer their questions when they are thinking about signing up. You will also need to be a go-between with our developer and the client. Provide estimated timelines to clients (along with quotes) for work to be done. Experience needed with: Customer Support WordPress Skype/email/Viber Excellent English and grammar are required. Getting clients convincing them to sign up is critical to our business. Being able to SELL our service is very important because that's how our business runs! The service you'll be convincing people to sign up for is our Guru Unlimited service. Http://www.yoursiteguru.com/guru-unlimited Also be willing to provide improvement ideas to me. While not answering questions I would like you to be prospecting, contacting not potential clients, and performing SEO on our website.
Skills: Customer support Sales WordPress
Hourly - Intermediate ($$) - Est. Time: 3 to 6 months, 10-30 hrs/week - Posted
We need help from someone ASAP with strong FuseDesk and Infusionsoft experience: 1. We have a backlog that we want to respond to quickly and let customers know that we're working to resolve the issues quickly. 2. Establishing best practices and standard operating procedures in our customer service operation on FuseDesk. Need help with the transition and also to create guidelines for future team members. We work with WordPress as well, so knowledge there would be greatly valued to update FAQs and Knowledge Base as needed and create templates in FuseDesk and Infusionsoft as needed. Excellent english required, as well a willingness to learn our company's brand and voice. Hope we can work together!
Skills: Customer support Administrative Support Customer service Email Etiquette
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I am a Investor with a small rapidly growing Real Estate Investment company looking for someone to assist in our sales department with call center experience, telesales, telemarketing, and experience speaking with sellers, buyers, and job candidates. Experience working with investors a plus not a must. You must have excellent verbal and written English. You would be answering incoming calls during business hours of EST 8:00am - 5:00 pm , and making outgoing calls as well. This will include obtaining information from sellers, making verbal offers to sellers, providing property information to potential buyers, and setting appointments for buyers to meet with one of our interns or property scouts to see the properties. Obtaining and providing information to potential job candidates, pre screening potential job candidates, and setting interviews for potential job candidates. Also need someone who is experience with marketing, virtual assistance, admin, and real estate. Contact now for immediate consideration.
Skills: Customer support Sales Telemarketing
Fixed-Price - Entry Level ($) - Est. Budget: $5 - Posted
In need of a customer service representative operator who can handle heavy phone service. In this role, you'll give full telephone support to our customers. Must be fluent in English. Must have strong internet connection. Minimum 20 hours per week. This is a full-time and permanent position. Training materials, manual and how-to videos on our products will be provided when candidate is hired.
Skills: Customer support Customer service