Customer Support Jobs

500 were found based on your criteria {{ paging.total|number:0 }} were found based on your criteria

show all
  • Hourly ({{ jobTypeController.getFacetCount("0")|number:0}})
  • Fixed Price ({{ jobTypeController.getFacetCount("1")|number:0}})
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Do you want a long term job working a friendly team of women working to help other women be healthier and fit? Open to new upwork contractors. If you have perfect English speaking skills, have sales & customer service exp., good at technology, problem-solving skills and easy to work with, then I want to talk to you! The MAIN tasks are: - Create sales scripts using - smart sales vocabulary to develop sales processes - sales coaching of other team members - answer customer calls and emails - help with inventory management - general admin help Looking for someone to start next week! Rate is: $380-$430/ month FULL Time (40hrs/wk) including upwork fees and dependent on your skills. Payment is made on the 15th and last day of the month. --------------------------------------------------------- About us: Would you like to work in a positive encouraging environment focused on empowering woman? Would you like a job where you are helping other females achieve their life and fitness goals? **This could be the job for you. ** I am the owner of the small women’s only health club in New york city that is currently expanding into fitness digital videos, books, etc. I am looking for a brilliant technical Admin Support who can help with a variety of tasks. We would love someone to work out with us and this be a very long-term position. It's great if you have a technology or engineering background of some sort, and have some experience in creating procedures and flowcharts. --------------------------------------------------------- Schedule: The first 2 weeks will be a trial project to see how it goes working together. You will have 3-4 days on your own to train to help you find your way around the software in preparation for the job. Hours would be sometime between Eastern Standard time 9am-7/11pm EST. Work 40 hrs/wk not including Lunch or general breaks. --------------------------------------------------------- Who you work with: You will work with various people and directly with me, the owner. The team, mostly women are super friendly and positive! We are a positive and loving environment. We look forward to taking on another awesome team member! --------------------------------------------------------- Skills you will need: MUST be good at english written and verbal Be able to work most of your shift some time between 9am-11pm EST Sales & customer service experience Also: Quick computer skills Be Reliable Great communicator with the team Good English Good online/web experience Extremely responsible Good Attention to detail Ability to meet deadlines Ability to work within our scheduled time If you are a fast learner and the go-getter, we can be open to taking you on as a member of the team. You must make sure to study on your own and improve your knowledge about areas of the job that you may need to improve on.
Skills: Customer support Administrative Support Customer service Data Entry
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, 30+ hrs/week - Posted
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
Skills: Customer support Administrative Support Customer service
Hourly - Expert ($$$) - Est. Time: 3 to 6 months, Less than 10 hrs/week - Posted
We're looking for an experienced and dedicated customer service / admin. person to join our team for our online orchid business. You don't have to be an expert in orchids however, you do need to be a rockstar when it comes to customer service :) Your responsibilities: - Add/Remove Members manually to Wishlist Member - Replying to Customer emails in Gmail Inbox about general orchid care, order tracking, etc. - Issuing Refunds in Paypal, Authorize.net, 1Shoppingcart - Send invoices, Processing Failed Recurring Payments in Paypal and 1SC - Follow up with failed/pending/offline orders - Resend customer order receipts in 1SC - Prepare weekly shipping file to send to fulfillment team - Reorder printed books and supplies for fulfillment warehouse as needed - Track book inventory - Manag autoresponder subscriptions in Get Response - Process Phone Orders - Returning phone calls from time to time. Your qualifications: - Have a minimum of 2 years experience of online customer support in an online B to C business - Understand basics of ecommerce - Knowledge of 1 Shopping cart or other payment system is a plus - Excellent verbal and written communications skills - Strong customer service experience - A complete Upwork profile - References will be required
Skills: Customer support Administrative Support Customer service Phone Support
Hourly - Entry Level ($) - Est. Time: Less than 1 month, 10-30 hrs/week - Posted
Im looking for a personal assistant to assist with our project - Training is provided to follow step by step, for most aspects of the task You must be an all rounder and able to work for 2 hours per day. You will assist with admin tasks following basic training posting on social media, joining forum pages and fan pages Ideally you should have had experience on line and some skills in using mail chimp would be very useful (mailchimp training not provided) You will also be contacted by skyoe daily and also provide daily feedback This will be for 20 hrs a week for about 3 to 4 weeks may be longer with the right person
Skills: Customer support Administrative Support Facebook Marketing SEO Keyword Research
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I’m the founder of Hormones Balance (www.hormonesbalance.com), a successful and dynamic nutrition practice dedicated to helping women rebalance their hormones with nutrition. I have a large following of over 200K women and growing. I also got a publisher deal and I’m currently writing a cook book for hormonal rebalancing which I plan to make a best seller. My business is exclusively online and I run a number of ever-green programs. With that come many emails ranging from program enquiries, health-related questions and billing issues. We have documented hundreds of canned responses which will make onboarding faster and easier. This work is fueled by passion and the desire of changing how women view sickness and hormonal issues. It is important to me that this issue matters to you as well because you will be facing it every day in this work. If you find unwell people annoying, this work is not for you. If you want to be a part of changing the conversation about women’s health, you are coming to the right place. Roles and responsibilities • Lead the customer support team • Provide a 24-hour turn-around time for emails (with other team members) • Manage a small support team • Document and improve the canned replies and company processes • Process refunds • Answer emails from potential customers asking clarifying questions about the programs • Liaison with Infusionsoft support team to resolve unusual cases • Liaison with the payment processor company to troubleshoot • Take lead on projects such as giveaways, online health challenges -> this means creating a plan, working with sponsors, working out the event logistics and delivering it • Prepare a monthly “improvement brief” for things that can be done better Skills • You are highly organized and I love processes and order • You have used Trello, or equivalent • You are a good manager and can liaise with internal and external contractors • You have are familiar with HTML and great with Wordpress • You have a decent understanding of Infusionsoft • You have worked in the health space, with a health coach or equivalent • You are willing to learn new things Mindset • If you are having or had a health challenge (like an autoimmune condition, a hormonal problem) and you are fascinated how nutrition can reverse chronic disease, I would highly appreciate it as you can relate to this work. If you do, tell me about it • You are truly interested in health, food, nutrition and women’s health • You have empathy for the women who email us (many might be confused, foggy-brained or just angry) as you know it’s not their best day • You are dynamic and can handle occasional pressure • When you join, you are willing to invest about 6 hours of your time to go through my programs and learn what and how I teach. This content is worth hundreds of dollars. You will be getting it free and I’m just asking you to be willing to learn. Also, tell me this: what is your favorite breakfast :-) Lastly: you MUST be from the US. No foreign applicants, please. Thank you and I look forward to hearing from you. Magdalena.
Skills: Customer support Customer service Email Handling
Fixed-Price - Entry Level ($) - Est. Budget: $1,000 - Posted
Hi my names Michael, I have a call center with 20 seats and looking for campaigns to work on We have done many different type of projects We would like to expand our call center from 15 agents to 25 in the next 2 months by the end of the year minimum of 50 agents. ALL OUR AGENTS SPEAK FLUENT ENGLISH Looking for the following -B2C -B2B -Data entry -Inbound -Outbound -Telemarketing -Live chat -Customer service !!ONLY APPLY IF YOU'RE LOOKING TO OUTSOURCE!!
Skills: Customer support B2B Marketing BPO Call Center Call Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
KidPass is a website and mobile app that helps parents in New York City discover and book the best kids activities online. We are an early stage web start-up based out of Manhattan. We are growing at a fast clip and are looking to hire a full-time freelancer for our customer support team. This person will help us respond to customer issues from our members and also from kids activities providers that we work with in the New York City area. About You: - Has extensive experience using ZenDesk for customer support including using templates - Fluent in english with strong written skills, including a positive, friendly style of writing since you will be representing a beloved brand for parents and children - Is fastidious, reliable, and organized - Experience with using Salesforce cases and templates is a plus, but not required - Experience with using Intercom is a plus, but not required Initial project estimations are based on a trial contract which will be renewed based on our need and your performance.
Skills: Customer support Salesforce.com Zendesk