Live Chat Operator Jobs

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Hourly - Intermediate ($$) - Est. Time: 1 to 3 months, Less than 10 hrs/week - Posted
Hello, We are currently looking for a Virtual Assistant that can help take our company to the next level. The job will consist of multiple assignments and the ability to multi-task is key! 1) Handling inbound customer service questions via live chat or email. 2) Data Entry of incoming customer orders with a eye for perfection. We need very accurate data for this part. If it is incorrect we could potential lose customers. 3) Ebay Listing / Data Input - Part of our business comes from ebay sales and we need new products uploaded consistently with accurate data. -Because a portion of this job will consist of listing items on eBay I would like to structure the contract around profit sharing from ebay listings that sell. The more items that sell the more you make. I will onboard you with training and then you will need to be able to learn quick. If you would like to interview please reply to this post. Thank you
Skills: Live Chat Operator Customer service Data Entry eBay Listing/Writing
Fixed-Price - Intermediate ($$) - Est. Budget: $540 - Posted
Our large copywriting agency is interviewing NOW for a client relations specialist to join our busy, dynamic team at Express Writers, consistent hour basis throughout the day. Ideally, something like 8/9 am - 2 or 3 pm. (6 hours daily, $15/hour is our budget: that's $90/day - $540/week - paid fixed weekly.) *This is a SERIOUS, long term role - and you can work from home! We need someone reliable, very effective in communicating to clients, and VERY importantly: someone with a sincere passion and knowledge in content writing/content marketing! It's a huge help for us and our clients if you have been an online copywriter for several years. That way, you can address them confidently on their content needs, "sell" them and help us retain happy clients. You MUST have sales experience, preferably some experience dealing with customers on live chat. Friendliness, ability to be a team player, previous experience in client relations, and knowledge of copywriting/SEO/online content marketing are important to us in picking the right candidate. Overall, your role includes: Managing a support@expresswriters inbox daily and our website chat as well as being available as a phone extension (***Phone OPTIONAL, if the right candidate comes our way that doesn't want to be on phone, we'll still consider you!) Communications will entail: ----Answering all warm lead inquiries: these are all product inquiries that come to us straight from Google, on average 5-10 a day (ie: Can you write an ebook on health and fitness? What would it cost? Do you have a really good real estate writer? etc etc.) Everyone places their order via the content shop: www.expresswriters.com/content-shop, you can guide them with product links and look at our prices to quote them. ----The website chat is simple, we work with Zopim, you will just have it up while you work and handle inquiries. A lot of questions will go to our content manager, since these are people that are checking in on their orders, as well as warm leads asking how you can help them. ----Tracking and updating leads and their orders in Insightly. This is a simple process we'll show you.We will have you train with our COO on Skype screensharing calls. Skype is our "virtual office;" if you have questions at any time, our content manager, myself, our COO and our salesperson can help you out. ----Being able to pick up the phone with chat warm leads (OPTIONAL). We'll give you an extension on our Phone.com setup with an official company extension. (You can hook up your cell phone to it; keep in mind your cell phone answering message must reflect that you are with Express Writers.) You may not get a lot of calls, could be something like 1/2 a day, your primary is email/chat. NOTE: You'll track your hours in a brief Google doc that helps us stay on track with our payrolls.Pay: $15/hour, set at 6 hours/day, paid weekly, $540 MAX budget a week ****HIRING NOW!!*** Expertise required: 5+ years of copywriting and web writing required, 2+ year of client relations INTERVIEWING THIS WEEKEND to fill this role! ***MUST INCLUDE cover letter with a few reasons why you want this job! Will not consider applicants as serious otherwise! Job Type: Part-time
Skills: Live Chat Operator chat support Copywriting Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I am looking for a 24 by 7 chat support to assist for my service. You will need to learn the various ways of responding and answer questions according. There is not always chat request but i need it handled when someone ping. I think a support center would fit this task.
  • Number of freelancers needed: 3
Skills: Live Chat Operator chat support
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I'am looking for someone to be my virtual assistant. Your main duty would be helping me run and setup various businesses. Must be extremely detail oriented Must be able to multi-task Must be personable Must be able to bring value to the business Must be able to get assignments done Must be a self-thinker Must be a contributor
Skills: Live Chat Operator Computer Skills Customer service Data Entry
Fixed Price Budget - Entry Level ($) - $45 to $50 - Posted
PLEASE OBSERVE THE BUDGET BEFORE YOU BID. THANK YOU. Our newly launched website is so great at answering questions that customers are buying 9 out of 10 times without needing the Live Chat. However we want to provide it. Since launching we see that it's important to have someone online who is on their computer all day and can do this while doing other work. The workload is light and we will train you on how to answer questions. There are 40-50 canned answers available to make it easier to answer queries. It takes about 2-4 hours to do the training to be job ready. I will give you scenarios and role play with you, you'll be able to try out the chat client and get used to it. We use the chat software tawk.to, it's very easy to use and you'll be able to try it out on your end when you get started. * this is NOT a dedicated job the volume of live chats is going to be fairly small for the first 1-3 months, so this would suit someone who has the skills and wants to earn some extra money. You should be someone who spends most of the day/evening online and is able to respond to incoming questions as they come. * You will work in shifts with another live support person so it's important to be reliable so that we can give happiness and create an amazing buying experience for customers. the shifts we'd like to cover is PEOPLE ON STANDBY TO ANSWER QUERIES (not straight non stop work) 8am-8pm New York time and 8pm-8am New York time. ******** IF YOU LIVE ON YOUR COMPUTER LIKE I DO... WHY NOT GET A BIT OF EXTRA MONEY TO MAKE THE HOURS PASS MORE SWEETLY.... YOU'RE SITTING THERE ANYWAYS... WHY NOT PICK UP A LITTLE EXTRA MONEY?? THE PAY CAN BE RELEASED EVERY 15 DAYS SO YOU DON'T HAVE TO WAIT A WHOLE MONTH. ******** The longer you can be online the better, we already have another live chat person so you'll be joining a team, it's fun we're supportive and you have the chance to learn new skills and receive other assignments from us so you'll earn more and continue growing your skills. *********** THE MOST IMPORTANT THING WE NEED IS RELIABILITY! BECAUSE YOU'LL BE COVERING AND WORK ON YOUR OWN MOST OF THE TIME YOU HAVE TO BE ABLE TO HONOUR YOUR COMMITMENTS. *********** THE PRODUCT Is a business book YOU NEED TO Ae an articulate cheerful person who enjoys helping others and making people excited about the products without heavy supervision. This is a long-term role and you will be expected to commit an agreed schedule to get things done. We are a global company but family owned business with over 12 years very successful track-record. Duties will include: ▪ responding to and starting chats with excellent English spelling and grammar ▪ Ensuring you are knowledgable about the products (business books) ▪ helping people through the order process ▪ Responding to queries from people who purchased already ▪ Check the Twitter account & related email to provide support there to inquiries THE RIGHT PERSON TO JOIN US: ▪ Excellent communications skills especially written ▪ Good social media skills and knowledge of Twitter is helpful ▪ Very good organizational skills - this is NOT a solo job, you can work on other projects for other employers at the same time, but you need to be able to stop and respond to live chats as they appear. ▪ Really approachable demeanour, you are generally a cheerful and helpful person; smiley and friendly most of the time ▪ A will to grow within a company… There is LOTS of growth potential and so someone who wants to be settled down. ▪ NOT BE AFRAID to clarify and ask questions so that you know you are making the right decisions. ▪ Be able to work on your own really well - without having to be told what to do every minute. You have to be able to ask questions so that you know what you are responsible for and be proactive in ensuring things that are ongoing are maintained and managed well so that we don't drop the ball. APPLICATION REQUIREMENTS To apply you need to send a covering letter telling why you think the above relates to you and why you think you’re the best for the job NOT a generic application answer please. Also tell me the colour of the sky to prove you have good attention to detail. WHEN YOU BID PLEASE BID A WHOLE AMOUNT FOR A MONTH'S WORK. THIS IS A FIXED BID EVERY MONTH THE SAME SALARY NOT HOURLY. Once again, we are not offering an hourly role as it does not allow honest representation of the work put in, so we will agree hours and monthly flat salary with the applicant we have the most interest in.
  • Number of freelancers needed: 3
Skills: Live Chat Operator Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We Require Fluent English Speaking Live Chat Operators to Work on a Shift Basis Responding to Chat Enquiries for Multiple Car Dealerships. We Require 24 Hour Coverage and Run off GMT+8 Perth, Australian Time. The 3 Shifts Would be as Follows: 12AM - 8AM (8 Hours) GMT+8 8AM - 4PM (8 Hours) GMT+8 4PM - 12AM (8 Hours) GMT+8 We have Weekday Shifts (5 Days a Week) and Weekend Shifts (2 Days a Week) Please Indicate which Shift you are Available For and if Available for Weekday or Weekend. We Need to Cover 24 Hours a Day, 7 Days a Week so we are Employing Multiple Freelancers. DO NOT REPLY WITH COPY / PASTE APPLICATIONS AND ENSURE YOU ANSWER THE ABOVE QUESTIONS IN YOUR APPLICATION. DO NOT ATTEMPT TO CONTACT US OUTSIDE OF UPWORK. DO NOT APPLY IF YOU ARE NOT FLUENT IN ENGLISH. TRAINING IS PROVIDED.
  • Number of freelancers needed: 4
Skills: Live Chat Operator
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are a US software company focused on cloud B2B systems, looking for a tech/customer support agent to provide phone/live chat/ticketing based support. This is a long-term, ongoing position. Required skills: - Fluency in English (both written and verbal) - Experience in providing technical/customer support - Good at multitasking - Strong problem solving skills - Strong communication and teamwork skills - Reliable Internet connection Work duties: - Handling tickets, live chat and phone calls with customers - Responding to general inquiries about our software - Resolving technical issues clients may experience with the use of software - Helping customers with the registration, initial setup and/or software use Work Hours: - 40 hours per week (5 work days, 8 hours per day). - We'll need a weekend coverage, so some other two days during the week would be off days. * The initial training (cc. 2 weeks) is held during the first shift (Pacific Time).
  • Number of freelancers needed: 3
Skills: Live Chat Operator chat support Customer service Customer support
Fixed Price Budget - Entry Level ($) - $40 to $50 - Posted
PLEASE OBSERVE THE BUDGET BEFORE YOU BID. THANK YOU. Our newly launched website is so great at answering questions that customers are buying 9 out of 10 times without needing the Live Chat. However we want to provide it. Since launching we see that it's important to have someone online who is on their computer all day and can do this while doing other work. The workload is light and we will train you on how to answer questions. There are 40-50 canned answers available to make it easier to answer queries. We use the chat software tawk.to, it's very easy to use and you'll be able to try it out on your end when you get started. * this is NOT a dedicated job the volume of live chats is going to be fairly small for the first 1-3 months, so this would suit someone who has the skills and wants to earn some extra money. You should be someone who spends most of the day/evening online and is able to respond to incoming questions as they come. * You will work in shifts with another live support person so it's important to be reliable so that we can give happiness and create an amazing buying experience for customers. The longer you can be online the better, we already have another live chat person so you'll be joining a team, it's fun we're supportive and you have the chance to learn new skills and receive other assignments from us so you'll earn more and continue growing your skills. THE MOST IMPORTANT THING WE NEED IS RELIABILITY! BECAUSE YOU'LL BE COVERING AND WORK ON YOUR OWN MOST OF THE TIME YOU HAVE TO BE ABLE TO HONOUR YOUR COMMITMENTS. THE PRODUCT Is a business book YOU NEED TO Ae an articulate cheerful person who enjoys helping others and making people excited about the products without heavy supervision. This is a long-term role and you will be expected to commit an agreed schedule to get things done. We are a global company but family owned business with over 12 years very successful track-record. Duties will include: ▪ responding to and starting chats with excellent English spelling and grammar ▪ Ensuring you are knowledgable about the products (business books) ▪ helping people through the order process ▪ Responding to queries from people who purchased already ▪ Check the Twitter account & related email to provide support there to inquiries THE RIGHT PERSON TO JOIN US: ▪ Excellent communications skills especially written ▪ Good social media skills and knowledge of Twitter is helpful ▪ Very good organizational skills - this is NOT a solo job, you can work on other projects for other employers at the same time, but you need to be able to stop and respond to live chats as they appear. ▪ Really approachable demeanour, you are generally a cheerful and helpful person; smiley and friendly most of the time ▪ A will to grow within a company… There is LOTS of growth potential and so someone who wants to be settled down. ▪ NOT BE AFRAID to clarify and ask questions so that you know you are making the right decisions. ▪ Be able to work on your own really well - without having to be told what to do every minute. You have to be able to ask questions so that you know what you are responsible for and be proactive in ensuring things that are ongoing are maintained and managed well so that we don't drop the ball. APPLICATION REQUIREMENTS To apply you need to send a covering letter telling why you think the above relates to you and why you think you’re the best for the job NOT a generic application answer please. Also tell me the colour of the sky to prove you have good attention to detail. WHEN YOU BID PLEASE BID A WHOLE AMOUNT FOR A MONTH'S WORK. THIS IS A FIXED BID EVERY MONTH THE SAME SALARY NOT HOURLY. Once again, we are not offering an hourly role as it does not allow honest representation of the work put in, so we will agree hours and monthly flat salary with the applicant we have the most interest in.
  • Number of freelancers needed: 2
Skills: Live Chat Operator Administrative Support Customer service Customer support
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
I am looking for an assistant to assist with the following: 1. Answer customer emails 2. Data entry 3. Customer phone calls 4. Sales 5. Research 6. Chat Support 7. Excel work 8. Miscellaneous Tasks 9. Other Job functions TBD MUST BE AVAILABLE DURING UNITED STATES BUSINESS HOURS OF 9AM TO 6PM PACIFIC TIME. Skills required: English Proper Grammar Fast Typer Understandable accent Technologically savvy Communication skills Sales Excel This is a full-time and ongoing job. You must be available to work Monday - Friday 9AM to 6PM PST. You may not work with other clients during our business hours. A location is available in Eastwood, Philippines if you would like to go to an office to work. We ideally prefer someone that is able to work out of our offices there, but this is not a requirement. If you are able to work there, please let us know in your application.
Skills: Live Chat Operator Administrative Support chat support Customer service
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Looking for VA with webinar/webinar and tech background and experience or willing to learn about it efficiently and immediately. Basic duties but not all included in this description are - * Moderating the webinars during my presentation and/or with other speakers/presenters * Reading questions from attendees and informing me of their questions RELEVANT to my products/services or current discussion/topic * Communicating with me consistently on the side during my presentation (Skype, etc.) * Engaging with attendees once in awhile if need when I'm pre-occupied with my presentation * Being able to check/pre-check slides/PPT and other documents to share with attendees. Other skills and requirements - * Must have experience or working knowledge with Google Hangouts, GoToMeeting, or other webcasts platforms or willing to learn these platforms and being able to operate it efficiently and consistently. * Punctual - always on time and be ready to get started before the webinar begins * Tech savvy (as we will do a pre-live broadcast check of the system - audio, slides, etc. * Social Media savvy Also the times of the webcasts will be during the day, perhaps once or twice a month to start with (unless I get request to do it often later then it will be weekly) for 60-90 minutes; therefore, I need someone who's available during the day once I get my schedule confirmed. My background is in digital marketing - web design, social media and other services just to let you know and I'm in the East Coast, USA. Serious inquiries only with relevant skills mentioned above. This offer may turn into a regular job/project so it's imperative that qualifications are met plus more. Thank you for your time. Good luck to you!
Skills: Live Chat Operator LivePerson Video Streaming Virtual Assistant