This position is permanent full-time 40 hours a week and will require the use of an active Internet connection to handle email, live chat and phone support. We are looking for an English written & speaking customer support representative, with an orientation of marketing and sales. Support will be performed from 10:00 till 18:00 EST (UTC -5). Support subjects will include typical customer service inquiries including: product information, tracking, order status, troubleshooting, refund, etc. Skills we seek in our candidates: - Fluent written and natural sounding English - Communicative - Cordiality, Friendliness - Selling skills - Spanish knowledge will be assessed A voice recording of you describing why you want to work with us is required from all applicants.