We've been 10 years in the furniture industry. Our company is in need of Customer Service Representative for long term job. You will answer customer phone / Email / Chat product inquiries, order status, able to handle irate and complex issue, process customers order via phone, update and follow up customer's order, and resolves product or service problems by clarifying the customer's complaint. YOU MUST KNOW how to determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. CUSTOMER SATISFACTION is our main goal. We need someone who can work full time 8 hours a day during PST office hours. You must be great at customer service and handling phone calls. Must have great internet connection and able to speak fluent English. Please indicate your skype id. Thank you!