Live Chat Operator Jobs

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Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
We are looking for someone who has outstanding english and an outstanding IT support background to support customers who are calling in with there sales/support needs also email/livechat/ticket support. This is a part time long term ongoing position. Our trading hours are Monday to Saturday 8:00am to 7:00pm Brisbane Australia time. We are possibly looking for 2 people to cover the hours needed. You must have a good internet connection that will handle clear VOIP calls, a good headset and be able to start next week.
Skills: Live Chat Operator Administrative Support Appointment Setting Call Handling
Hourly - Intermediate ($$) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Seeking an administrator to run our youth sports nonprofit organization's client relations via our 1) back-end registration and management system 2) Word-Press based website - (until we can house everything under the back-end system) as well as our 3) google shared files and calendar system and 4) coach on-boarding system. Our company, Mo' Motion (momotion.org) works in conjunction with our partner nonprofit Gotham Basketball Association (gothambasketball.org) to provide an inclusive environment for young athletes of all experience levels in Manhattan. Mo' Motion fields 30 fall-winter teams as well as runs several weeknight and weekend basketball and training sessions. We also oversee all production, fundraising and logistics of our Gotham Basketball Association league. Mo' Motion serves 650+ young athletes per year, and oversees the GBA league, which serves 1000+ (including our participants). Applicants who are familiar with the world of youth sports - from the recreational player to the travel team player - will best understand systems, controls, client relations (parents, guardians, players, coaches, etc.). As a nonprofit, we work together to support community centers and gyms in need of renovations (basketball backboards, rims, scoreboards, equipment, etc.). We use social media and our website to sign athletes up for our programs, alert players of their weekly schedules, promote our programs, and inspire parents and kids alike to join our cause for a healthy lifestyle through sports and athletics. With the back-end registration system built well, along with an outstanding notifications system, admin support will be minimal and less stressful. This is an hourly position that meets with and reports to both the executive director of our organization ideally for a few hours per day Monday-Friday. Ideal times would be in the morning and one possible check in time window in the afternoon between 3-4 pm and 5:30-6:30 pm to make sure all gyms/coaches are running due to our after-school scheduling, private lessons and weeknight workouts that start at 6 pm. For Saturday and Sunday, ideally auto systems and controls while coaches and the executive director are in the field with limited (but sufficient) access to email and the phone. NOTE WE ARE HOLIDAY/FAMILY FRIENDLY - meaning around holiday time, we are very quiet and we can adjust hourly minimum per week (5 hours) to consecutive hours, different days, etc. Estimate 5 hours min per week, 20 per month as a starting point ideally Sept 5-March 17. (Then we have spring break, quiet spring/summer time.) Admin support will also remotely direct a local equipment manager/coach to and from our storage unit for apparel, equipment, etc. Admin support will eventually also make sure all coaches are recruited, on-boarded with background check, and regularly reporting to posts. Apparel and equipment will be ordered and stored well in advance, but communication between the admin support and/or the executive director to a local equipment and apparel manager is expected to take the burden off the coaches. Admin support will also be able to read/listen to all voice mails through an automated transcription service through Time Warner Cable. Selling the program to parents who are new to us takes place mostly after Labor Day through early November, then we spend less time on the phone and more time running our programs and the league. Interested in applying? In your cover letter, tell us about your experience in customer service, youth sports, back-end registration system management. Candidates are expected to be positive, friendly quick learners who know the difference between understanding how the system and programs work as opposed to trying to remember every task. Full knowledge of how to leverage google shared documents, calendar system - also a must. Basic Word Press functionality (editing text, posting a page/blog) is a plus or can easily be learned. Excellent conversational skills with potentially stressed parents, guardians, nannies. But there are fun ones, too! Most of our parents are drawn to us by the quality of our services, teaching, communication and organizational excellence.
Skills: Live Chat Operator Customer service Google Apps WordPress
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We need a live-chat operator for our website. We sell Animal Support Letters, and need a loyal, well articulated, motivated candidate who is willing to work very diligently to close all potential leads for us. We drive low traffic to our site, but very direct and specific traffic. Those who are on the site are there to get a letter from us, and your objective is to close them. Payment is commission based plus small hourly Weekly Pay for 40 Hours = $100.00 , Plus 5% commission per sale. A sale is roughly $179.00 which means for every conversion you will make $8.95 This can add up to some good money for you, and we'd like to see long-term growth. We are just starting out and are looking for a team player to grow with. If interested, please contact us for more details and information. Experience with live-chat over a year is required.
Skills: Live Chat Operator English English Grammar English Punctuation
Hourly - Intermediate ($$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for an enthusiastic loyal agent to answer phone calls, emails and website chats from customers using NetSuite ERP system. Needs a good grasp of the English language including writing/typing skills and the ability to learn basic product information quickly. Must be able to give the customer confidence (even when not knowing an answer) and ensure that all promises are followed through on promptly. Basic tech knowledge would be advantageous although not essential. Excellent verbal and written communication skills are a must. Full-time, long-term position. Success based on customer satisfaction. Must have previous experience in 'Wowing' customers. Essential they work in an area with no background noise. Good internet speed is essential as we are cloud-based. Hours would be Monday-Friday 7.00am-3.00pm CST.
Skills: Live Chat Operator Customer service Email Handling English
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Online furniture retail company headquartered in California served the country for over 15 years. The company has a job opening of Customer Service Representative, Sales associate and Data Entry for long term position. You job will start from Data Entry, answering customer phone / Email / Chat about product inquiries, order status, able to handle irate and complex issue, process customers order via phone, update and follow up customer's order, and resolves product or service problems by clarifying the customer's complaint. YOU MUST KNOW how to determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. CUSTOMER SATISFACTION is our main goal. The company has an established promotion system to offer all associates the opportunity for his/her full potentials! We need someone who can work full time 8 hours a day during PST office hours. You must be experienced at customer service and handling phone calls. Must have great internet connection and able to speak fluent English. Please indicate your skype id. Thank you!
Skills: Live Chat Operator Customer service Data Entry Email Handling
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Looking for an experienced live chat manager who can perform the following: 1. Create and manage the schedule for agents. 2. Monitor the chat logs every day and train the agents. 3. Train new agents 4. Manage multiple clients from different industries. 5. Update workflows and knowledge base as and when required. 6. Prepare weekly reports All training will be given. We are looking for someone with good experience and English​ skills.
Skills: Live Chat Operator Customer support Live Chat Software
Hourly - Entry Level ($) - Est. Time: More than 6 months, Less than 10 hrs/week - Posted
Looking for support agents with strong sales focus, experience learning new and complex products and ability to explain products to customers with clarity. Requirement is chat , email and minimal phone support. Must have experience in similar position
Skills: Live Chat Operator Sales
Fixed-Price - Intermediate ($$) - Est. Budget: $500 - Posted
Candidates shall be expecting to serve customer from online investment companies Candidates with basic knowledge of Forex will be an added advantage Candidates will be expecting to take on shift working schedule Training will be provided Working period Shift 1: from 4pm - 12am (monday to friday) GMT+8 Shift 2: from 12am - 8am (monday to friday) GMT+8 Language: English Monthly salary will be discussed in interview which will be carried out on Skype.
Skills: Live Chat Operator Customer service English Foreign Exchange Trading
Hourly - Expert ($$$) - Est. Time: More than 6 months, 30+ hrs/week - Posted
Job Title: Customer Service Sales Representative Job Location: Work Remotely from Your Home Office About Us Alan’s Factory Outlet has been helping people for over 12 years with their storage building, garage, carport, gazebo and pergola needs. Looking for an amazing team member who loves helping people and can provide excellent friendly customer service, self confident, motivated, hard working with a cheerful friendly voice. Job Duties You will be responsible for answering live calls, returning potential customer calls and emails concerning questions about products, pricing, navigating on website, taking and processing orders, status checks on orders, etc. Must be able to handle fast paced sales and customer service work environment. Handle customer objections and complaints. Must know all product information and give accurate pricing on all products. You will need to be able to answer or return 50 to 100 calls/emails a day. You must have a computer with high speed internet, phone headset, calculator, printer/scanner and quiet workspace for this home based position. Must have child care outside of home. Qualifications 3 to 5 years of sales/customer service experience selling with proven track record. Integrity, honesty, loyalty, ethics, trust worthy, willingness to learn, quick learner, friendly cheerful voice, positive, enthusiastic, passion, great communication skills, problem solver, team player, accuracy, willingness to take on new projects. Testing and background check required. Hiring Process Resume Review One Way Video Interview Online Tests Phone interview Live Video Interview References Background Check Salary and Benefits 40 hours a week full time, winter months could possibly be part time but most likely 99% full time year round. Monday through Friday 9AM to 5PM. Paid 30 minute lunch break. 9 paid holidays each year. 7 sick/personal days that can be cashed out at the end of the year if not used. 5 vacation days first year, 2nd year 10 vacation days and 1 additional vacation day for each year of service. Job Type: Full-time Salary: $16.00 /hour Required experience: selling/sales: 3 years
Skills: Live Chat Operator Administrative Support Call Handling Customer service
Hourly - Entry Level ($) - Est. Time: More than 6 months, 30+ hrs/week - Posted
We are in need of a reliable Senior Virtual Assistant. The company is based in New York but the VA will be working from home. This is a job that would require about 4-5 hours per day work. We are hoping to get someone who can handle all of the processes associated with online ordering: Customer support - LiveChat, Email Handling, Inbound and Outbound calling. Data Entry - Encoding Clients Information Reports - Help to complete daily or weekly reports about customer support (all the complaints) and logistics etc. We need someone who are able to build a team - Hire, train, and manage other virtual assistants in the near future. Skill Sets that we look for in a VA: Computer skills: word, excel, emails, etc. Good with numbers and US measuring system (oz, pounds, etc.) Communication skills Needs to have excellent English Tech savy We need someone committed, attentive to detail, the job is very precise. Work Schedule: The work schedule should be Mon-Fri (EST) with a couple of hours during the weekend if possible. No other job and should be willing to work full-time after this part-time period.
Skills: Live Chat Operator Administrative Support chat support Email Handling