Top 50+ BPO companies

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Email Support
Dropshipping
Technical Support
Phone Support
Call Center Management
Customer Support
Ecommerce
Hourly rate
Member since Feb 12, 2023
BlackStone Solutions LLC Avatar

BlackStone Solutions LLC

Lahore, Pakistan

HIRE THE BEST FREELANCE LEAD GENERATION EXPERTS ON UPWORK™ We deliver our solutions at an unparalleled scale with unmatched efficiency. Our results are driven by a relation commitment to service. We gave 160% plus targeted results for all our clients in the last year. SMB SALES & CLIENT SUCCESS MANAGER An accomplished team of professionals with over a decade of experience in accounts and sales management, client success & support, marketing, training and onboarding. TOOLS WE TEAM USES:  Salesforce Management Software  Zendesk  Intercom  Tableau  Confluence  MS Office OUR SERVICES: *Sales & Marketing *Customer Support *Customer Success *Strategic Planning *Catering to large customer network BLACKSTONE SOLUTIONS offers a complete range of sales, marketing, lead generation and customer support services that grow sales, reduce costs and help clients execute their go-to-market strategies.

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Data Mining
Phone Support
Lead Generation
Call Center Management
Cold Calling
Data Entry
Google Docs
Hourly rate $9.00 - $25.00
Minimum project size None
Agency size 11-50 workers
Member since Feb 7, 2023
ZNJ Solutions Avatar

ZNJ Solutions

Cebu City, Philippines

I have 14 intensive years in the customer service industry, I have gained 3 years of expertise in providing technical and customer service support for a web hosting company for US and UK customers. I have also acquired a wealth of knowledge and robust skills in 8 years of being employed in Singapore's leading telecommunications company, where I handled end-to-end support. Additionally, I have provided service as a B2B lead generator for the US market in cyber security and job portal applications. I have also assisted an e-commerce shop with the technical and warranty process. I am equipped with a talented graphic design team and reliable data entry manpower.

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Call Center Agent
Graphic Design
Data Entry
B2B Marketing
Outbound Call
Telecommunications
BPO Call Center
Hourly rate $7.00 - $10.00
Agency size 2-10 workers
Member since Feb 4, 2023
HTIC Global Avatar

HTIC Global

Cochin, India

HTIC Global is one of the best outsourcing and consulting company that takes up outsourcing processes in various SME segments across UAE & Middle East. We focus on delivering an unparalleled experience to our clients as well as our customers around the globe. Why Choose us? Our experience in providing diverse set of services allows us to design apt solutions and drive the change our customers need to achieve exceptional results. -> 100+ Qualified Professionals -> 13+ Years of Industry Experience -> 50+ Projects Handled -> 4+ Industries Served -> Relentless Customer Support -> Exceptional Service Quality -> Proactive Key Account Management -> Increased Client Retention

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Digital Marketing
HR & Business Services
IT Infrastructure
ERP Software
Telecommunications
Food Photography
BPO Call Center
Hourly rate $10.00 - $10.00
Agency size 201-500 workers
Member since Jan 26, 2023
TransPerfect Translations International, Inc Avatar

TransPerfect Translations International, Inc

New York City, United States

Over nearly 30 years, TransPerfect and its flagship GlobalLink technology have won numerous international business, technology, and sales awards, including being recognized on the Inc. 5000 list of America’s fastest-growing companies multiple times. The company pioneered the adoption of critical quality standards for the industry and was among the first to be certified to both ISO 9001:2015 and ISO 17100:2015, ensuring the highest level of quality and service for all projects. In addition, TransPerfect introduced the TransPerfect Linguist Certification (TLC) program, the industry’s leading standard for testing linguist language proficiency and subject-area specialization. Today, TransPerfect has over 7,500 full-time employees and a network of over 20,000 certified linguists and subject-area specialists, all dedicated to helping clients overcome business challenges. With offices in more than 100 cities around the globe, TransPerfect is the world’s largest language services provider, with 2021 revenue exceeding $1 billion. Its global group of companies completes over 400,000 projects per year and works with many of the world's most recognizable enterprises. In 2018, Phil Shawe completed a historic buyout of his co-founder—ushering the company into a new era with renewed focus on innovation, expanding GlobalLink software infrastructure and AI tools to handle thousands of translation requests automatically.

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Data Analysis
Translation
Subtitling
Software Localization
Language Interpretation
Translation & Localization Software
Voice-Over
Hourly rate
Agency size 500+ workers
Member since Jan 24, 2023
Al-Hassan Technologies Avatar

Al-Hassan Technologies

Lahore, Pakistan

Go Offshore! Outsource Your Back Office and Increase your Margins! Al Hassan Technologies specializes in comprehensive call center services, providing expert solutions for customer support, debt collection, and more. Trust us for reliable, efficient, and tailored solutions to meet your diverse outsourcing needs. OUR SERVICES: We can provide the following outsourcing services: 1. Virtual Assistance 2. Customer Service 3. Technical Support 4. Cold Calling 5. Appointment Setting 6. Telemarketing 7. Sales Closing 8. Data Entry 9 Debt Collection 10 Order Processingr 11 Health, Life and Auto Insurance 12 Live Chat Support Partner with Us: At We Do Everything Virtual Services, we believe in fostering long-term partnerships. Whether you're a startup, a small business, or a large enterprise, we're here to amplify your virtual success. Please reach out to discuss your call needs and we can provide the best solution on Upwork.

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Outbound Sales
Phone Support
Lead Generation
Virtual Assistance
Call Center Management
Cold Calling
Business Process Outsourcing
Hourly rate $5.00 - $45.00
Agency size 11-50 workers
Member since Jan 22, 2023
Akura Traders Avatar

Akura Traders

Sheridan, United States

Being a Product/Service Agency We provide the following: As a product and services agency typically we offer a wide range of services to help businesses develop and market their products and services. Some of the key functions of Akura Traders include: Product development: The agency helps businesses design, develop, and launch new products and services. This includes researching and identifying market opportunities, creating product prototypes, and testing and validating the product before launch. Product management: The agency helps businesses manage the entire product life cycle, from conception to retirement. This includes creating product roadmaps, setting product strategy, and managing product development teams. Marketing: The agency helps businesses create and execute marketing campaigns to promote their products and services. This includes developing marketing plans, creating marketing materials, and managing social media and digital marketing efforts. Branding: The agency helps businesses create and maintain a strong brand identity. This includes developing brand guidelines, creating visual identities, and providing strategic branding advice. Customer research and insights: The agency helps businesses understand their customers and target markets. This includes conducting customer research, analyzing data, and providing insights into consumer behavior and market trends. Business strategy: The agency helps businesses develop and implement a strategic plan for growth and success. This includes analyzing market opportunities, identifying key performance indicators, and creating actionable plans to achieve business goals. Technology consulting: The agency helps businesses understand and leverage technology to improve their products and services. This includes providing technical advice, developing software and apps, and providing IT support. Implementation: The agency helps businesses with the implementation of their products and services. This includes project management, training, and support. In the services sector, we provide the following services: • Digital Marketing • BPO (Business Process Outsourcing) • POD (Print on Demand) • 3PL (Third Party Logistics) • Blogging • SMM (Social Media Marketing) • Amazon Services • Cryptocurrency • Payment Gateways • Brand Building • Cold E-Mail • Stocks & Investments • Landing Pages • SEO (Search Engine Optimization) • App Development

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Web Development
Digital Marketing
Cryptocurrency
Payment Gateway Integration
NFT Marketing
Brand Development
App Development
Hourly rate $20.00 - $20.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Jan 19, 2023
The One Step Solutions LLC Avatar

The One Step Solutions LLC

Lahore, Pakistan

With over 5 years of experience in lead generation, appointment setting, and cold calling, our company is dedicated to helping businesses increase their sales and revenue. Our team of experts is skilled in identifying high-quality leads and setting appointments with decision-makers at target companies. We use a proven approach to cold calling, including scripting and call structure, to increase the chances of success. Whether you're a startup or an established business, we can help you reach your sales goals and grow your customer base. Let us help you take your sales efforts to the next level.

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Data Mining
Phone Support
Lead Generation
Call Center Management
Cold Calling
Call Center Manager
Lead Generation Strategy
Hourly rate $10.00 - $10.00
Agency size 51-200 workers
Member since Jan 18, 2023
Ocean Avatar

Ocean

Cairo, Egypt

We are professional With 10+ years of experience in many different industries, we know how to get the job done. From fashion to e-Commerce, ect.. we have it all! We have a team with a vast amount of knowledge and amazing customer service skills! We will handle all of your calls other communication channels (Chat, Email, phone, social media) in a professional manner while ensuring that every customer receives friendly and knowledgeable help. Every service we offer is of the highest quality. And because we have a wealth of experience, we can assure you that the work we do is thoughtful and tailored to your needs. When your brand works with our team, you’re receiving the best care possible. We are available 24/7/365. We can also several languages in the global market. This is thanks to our global deployment strategy. We can also arrange agents working on a customized schedule to match your business needs. Today’s digital world calls for an expansion into the global market. With the ever-increasing importance of social media to the market, it is crucial for you to be able to talk to people all over the world through any channel. Multiple Communication channel strategy is essential to all businesses. Get a foot in the global market with our state-of-the-art CRM platform. We have contact center technology advantage and contact center locations across several continents. Our contact centers are everywhere from Asia to Africa to Europe to South America! Cost optimization is an extremely important common goal for both your business / corporation and for ours – so, we guarantee an improved global customer service operation experience from a managerial and contact center technology perspective to achieve maximum cost reduction, improving our clients’ service efficiency; for large projects, we use the contact center industry’s most advanced Workforce Resource Management (WFM) software to manage the complex dynamics of the call center team. Ocean’s customer service management team always makes it their top priority to provide clients the profitable benefits of working with a cost-efficient contact center; we know how to successfully turn customer complaints into huge business growth opportunities, guaranteeing positive five-star reviews as we regularly analyze operational data to obtain even more valuable opportunities that increase corporate profits and boost sales revenue. has successfully implemented many call center short-term and long-term outsourcing projects in a wide spectrum of industries with very high success cases.

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Call Center Management
Business Management
Fraud Detection
Project Management
BPO Call Center
Continuous Improvement
Sales & Marketing
Hourly rate $10.00 - $100.00
Minimum project size None
Agency size 201-500 workers
Member since Jan 15, 2023
LETS OUTSOURCE LTD Avatar

LETS OUTSOURCE LTD

Rawalpindi, Pakistan

Let’s Outsource is a trusted outsourcing partner to businesses in the UK, USA and Canada. Hundreds of clients rely on our talented team for responsive support and high-quality customer management solutions 24/7, 365 days a year. We are the face of a new generation aimed at revolutionizing the virtual world of possibilities and opportunities;we are here to replace the dire situation of the current status quo with new innovations and supreme quality of our services. We wish to introduce real quality in customer service and encourage the pursuit of continuous quality improvement. We aim to provide round-the-clock service 365 days of the year. We aim to provide better quality customer service at the most economical cost possible, thus expanding the base of inbound call center facilities to all of our valuable clients. Outsource your taxi booking and dispatch operations to us here at Let's Outsource and save up to 85% on your staff expenses. We provide high-quality customer service at a reasonable per-hour rate. Our operators are all well-versed in taxi booking and dispatch systems, with a combined experience of 5-6 years. Take advantage of the significant cost reductions that can be realized by scaling your firm by onboarding agents who are familiar with the ins and outs of the transportation industry in general and yours in particular. We are experts in iCabbi, Autocab, Cordic, and CabTreasure! Let's Outsource! helps taxi firms in the United States and the United Kingdom with call center services, dispatching, and other transportation-related services. With the help of Let's Outsource, you can increase your profit margin by up to 200% while providing excellent customer service.

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Email Support
Technical Support
Booking Services
Call Center Agent
HubSpot
Virtual Assistance
Dispatch & Tracking Solutions LETS
Hourly rate $4.00 - $7.00
Minimum project size None
Agency size 51-200 workers
Member since Jan 12, 2023

Content Editing
Insurance Claim Submission
Website
Medical Billing & Coding
Call Scheduling
Insurance Agency Operations
Xactimate
Hourly rate
Member since Jan 11, 2023

Nexify Ltd

Lahore, Pakistan

We are serving this industry since 2022. We are working in Lead Generation and Telemarketing for Insurance Companies. We have experience and talented team for our clients.

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Lead Generation
Customer Support
Medical Billing & Coding
BPO Call Center
Online Chat Support
Telemarketing
Hourly rate $15.00 - $15.00
Agency size 11-50 workers
Member since Jan 11, 2023
Clique Outsource Solutions Avatar

Clique Outsource Solutions

Isabel, Philippines

We are a reputable recruitment and outsourcing agency based in the Philippines. We have a team of professionals that operate 24/7 to provide service worldwide. We have multi-talented individuals dedicated and committed to fulfilling your needs. We make sure our team feels appreciated and valued. We're honest, transparent, and committed to doing what's best for our clients and business partners. We have been in the business for over four years, servicing clients from the United States, Canada, and Australia, specializing in customer service, telemarketing, virtual assistance, and other call service functions. Our goal is to provide you with solutions for your small to medium businesses while we take on the most time-consuming tasks so you can focus on the more essential things.

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Email Support
Inbound Marketing
Outbound Sales
Technical Support
Phone Support
Virtual Assistance
Call Center Management
Hourly rate $6.00 - $20.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Jan 10, 2023
VAforyou Avatar

VAforyou

Tagum Norte, Philippines

OTP Solutions provides Over the Phone calling services for real estate investors. We find real estate leads with our trained staff of NATIVE ENGLISH SPEAKING agents. Not only do we offer lead generation, but we also have lead and account management so you can focus on closings and we do the rest! ​From strategic planning to innovative solutions, our focus is always on building an efficient and results-driven relationship. We’ll work with you to create a customized plan of action for yourself or your organization.

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Lead Management
Real Estate Cold Calling
Lead Generation
Cold Calling
BPO Call Center
Account Management
Customer Service
Hourly rate $3.00 - $3.00
Member since Jan 5, 2023
Root Concepts Avatar

Root Concepts

Lahore, Pakistan

BPO Services: • Best Sale Agents • Best in Information Gathering • Appointment Setting • Live Chat Support • Customer Support • Auto Dialer Facility - Free • Manual Dialer Facility - Free • Access to Call Recording - Free • Daily Customized KPI's - Free

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Data Mining
Phone Support
Lead Generation
Virtual Assistance
Call Center Management
Cold Calling
BPO Call Center
Hourly rate $8.00 - $8.00
Minimum project size None
Agency size 11-50 workers
Member since Dec 26, 2022
BizOutsourcing Avatar

BizOutsourcing

Islamabad, Pakistan

We are a leading outsourcing service provider with a vision to establish a global presence in the outsourcing world. The goal is to become a hub for Business Process Outsourcing (BPO) by providing exceptional freelance and project-based work through our online portal/websites. We understand the importance of outsourcing for businesses and the trust they place in their outsourcing partners. That’s why our unique sales proposition is to be a one-stop solution for our customers. Our commitment to providing high-quality services with professionalism and reliability ensures that our clients have peace of mind when they outsource their work to us. Services & Expertise 》GRAPHICS DESIGNING: • Album Cover Design • Presentation Design • Logo Design • Book Design • Logo Design • Resume Design • Brochure Design • Menu Design • Signage Design • Cartoons & Comics • Business Cards & Stationery Design • T-Shirts & Merchandise Design • Catalog Design • Packaging Design • Flyer Design • Infographic Design • Postcard Design • Invitation Design • Poster Design • Photoshop Editing • Illustration 》DIGITAL MARKETING: • Social Media Management • Social Media Marketing • Social Profile/Page Promotion • Pay Per Click (PPC) • Email Marketing • Search Engine Optimization (SEO) 》WEB DEVELOPMENT & DESIGN: • Custom Website Design • Responsive Design • Landing Page Design • Blog Design • E-commerce Website Development • WordPress Development • Shopify Development • Website Maintenance & Support • Website Migration • Payment Gateway Integration • Website Analytics • Web Hosting 》MOBILE APP DEVELOPMENT: • iOS App Development • Android App Development • Hybrid App Development 》ARCHITECTURE & INTERIOR DESIGN: • 3D Architectural Modeling & Rendering • Architecture & Interior Design • Planning & Design • 2D Architectural Drawings & Floor Plans • Diagrams & Mapping • Other Architecture & Interior Design • Architecture & Interior Design Consultation 》OTHER SERVICES: • Virtual Assistant • Ecommerce Management • Call Center & Help Line Services • Sales Support (Outbound & Inbound) • Lead Generation • Customer Service • Chat Support • Data Entry • Copywriting • Transcripts Visit our website for more details and information: https://www.biz-outsourcing.com/

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Marketing
Lead Generation
Virtual Assistance
Customer Support
Web Development Consultation
Brand Development
Project Management
Hourly rate $5.00 - $100.00
Member since Dec 22, 2022
AlphaCore Technologies Avatar

AlphaCore Technologies

Lahore, Pakistan

We are an expert and experienced group of extraordinary talent all under one roof. We have the capacity to handle your project most efficiently and within your budget. We endeavour to add more services that will bring you more value for your investment. ✔ SEO Services ✔ Social Media Marketing ✔ Paid Campaigns ✔ Amazon Virtual Assistants ✔ Creative & Graphic Designing ✔ Website Designing & Hosting ✔ Email Response & Chat Support ✔ Packaging Designing & Printing Please contact us to discuss your project scope.

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YouTube Marketing
Social Media Account Integration
Graphic Design
Data Entry
Amazon FBA
SEO Setup & Configuration
Social Media Ad Campaign
Hourly rate $5.00 - $15.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Dec 21, 2022
Global Resource Services Avatar

Global Resource Services

Lahore, Pakistan

By using our HR outsourcing solution, businesses can concentrate on their top objectives while still maintaining competition with market. HR services can be outsourced for better effectiveness, considerable cost savings, and access to knowledge. Wide-ranging IT services are provided by Global GRS, including the provision of software development engineers who are experts in creating back-end and front-end systems. We carefully collaborate with our clients to create solutions that are personalised to their business and technical need specifications while also implementing quality control and testing services. Our clients may automate processes, restructure operations, and cut costs by utilising RPA technology. Additionally, we offer first- and second-line IT assistance for efficient incident management. Productivity gains benefit clients, and proactive monitoring enables early resolution of minor issues before they balloon into larger concerns. For further specialized needs, we recruit specialized IT personnel for both ongoing teams and one-time initiatives.

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Web Development
Custom Ecommerce Platform Development
Customer Service Chatbot
Inbound Marketing
Website Builders & CMS Consultation
Technical Advisor
Customer Service Representative
Hourly rate $5.00 - $30.00
Minimum project size None
Agency size 11-50 workers
Member since Dec 20, 2022

Applied Principles

Sugar Land, United States

Applied Principles has the skill and expertise to provide support services in a number of fields, i.e. process outsourcing, call center support, business writing and consultation, company analysis or valuation, insurance policy analysis and claims handling.

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Insurance Claim Submission
Insurance Policy Analysis
Business Writing
Company Valuation
BPO Call Center
Hourly rate $45.00 - $45.00
Member since Dec 12, 2022

IDAB Technologies

Bhubaneshwar, India

Skils: c#.net, asp.net, mvc, reactjs, nodejs, express js, mongodb, sql server, web api. We are skilled and experienced web developers working for IT companies in India looking forward to continue giving service on full time.

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TypeScript
Email Support
API
ASP.NET Core
MongoDB
ExpressJS
Microsoft SQL Server
Hourly rate $10.00 - $10.00
Minimum project size $10K+
Agency size 2-10 workers
Member since Nov 23, 2022

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Frequently asked questions

What does BPO mean?

BPO stands for business process outsourcing.

What is BPO?

Business process outsourcing is when an organization delegates some of its processes to an external provider known as a BPO company or BPO provider. The latter is then fully responsible for managing these processes to meet any key performance indicators agreed with the client and ensure customer satisfaction.
Some outsourcing services provided by BPO companies can be applied across a range of different industries. These include:
  • IT services, technical support, and quality assurance
  • Telemarketing, digital marketing, e-commerce, and market research
  • Back-office support and other support services
  • Call centers and contact centers for inbound and outbound communications
  • Human resources and payroll
  • Virtual assistant services and data entry
  • Procurement, project management, and supply chain issues
Other BPO services require industry-specific knowledge and are commonly applied in sectors such as:
  • Healthcare
  • Financial services
  • Real estate

What is the main focus of BPO?

While top BPO companies can manage a wide range of business operations, information technology is often their core focus. IT-intensive services companies offer include software development, data processing, automation, and managing contact centers to deal with customer communications via email, social media and other digital channels.
Outside of its technical competencies, the BPO industry is also highly focused on customer experience management. Via call center services or other channels, it's up to business process outsourcing companies to ensure high levels of customer support on behalf of their clients.

What is the difference between BPO and ITES?

Information technology-enabled services (ITES) refer to processes that rely on information technology and digital channels to deliver the business services requested by the client. Since all BPO relies on information technology to a large extent, these terms are often used interchangeably.

What are the benefits of companies using BPO?

For most organizations, the primary goal of process outsourcing is to cut costs and free up time for their workforce to focus on high-value tasks.
As well as being cost-effective, BPO can also help an organization improve its customer care. Outsourcing firms manage call centers and other support functions worldwide, including India and the Philippines, enabling them to provide multilingual, round-the-clock customer support on behalf of their clients.

What are some common BPO interview questions?

If you make the shortlist and land an interview with a BPO company, you should expect to be asked questions like:
  • What are the different types of BPO?
  • Are you comfortable working night shifts?
  • Tell us about a time when you handled a complaint from an angry customer
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