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Ovex Technologies Pakistan Avatar

Ovex Technologies Pakistan

Lahore, Pakistan

We aim to be the Business Process & IT Solution Partner of choice that thrives on innovative solutions and offerings by leveraging technological and service excellence Ovex Mission is: 1)Create value for our customers 2)Consistently innovate, deliver and grow for ourselves and our customers 3)To continually exceed service levels agreed with internal and external customers 4)To cultivate an environment where employees are nurtured and challenged to grow Some of Our Accomplishments Best BPO Call Center: Pakistan Software Houses Association (P@SHA) Awards 2008 & 2013 Best in Gender Diversity: Pakistan Software Houses Association (P@SHA) Awards 2012 Best in Operational Excellence: Pakistan Software Houses Association (P@SHA) Awards 2010 Part of Arabia Top 500 Ovex solutions deliver exceptional innovation, flexibility & ROI in order to meet your changing business needs Enterprise Resource Planning Solutions (ERP) Software Development BPO Contact Center CRM Digital Marketing Requirement: 1)Identify your requirements, information you would like to share and specific functionalities, you have in mind. 2)Identify some reference sites, which appeal to your taste and requirements, and offer the user experience you would like to offer. 3)Share your requirements and reference sites with Ovex. Ovex will share development time and proposed costs for your consideration. 4)Ovex will develop using Agile methodology and will share various agreed upon deliverables so final product is as per defined requirements Technologies Stack at Ovex .Mean/Mern Stack .DRUPAL .NET .Python .Magento .Open CART .Word Press .HTML ERP – Business Accounting Software: A truly modular ERP Accounting software for all of your business needs, Fully modular and customizable accounting platform for small to large businesses .From core General Ledger to Accounts Receivables, Accounts Payable, Inventories, Fixed Assets, Manufacturing, Project Management modules, offered in SAAS and on Perm versions BPO-Ovex Technologies Pakistan (Pvt.) Ltd. is one of the country's leading BPO and IT Solutions .Ovex equips you with platforms and services to take care of your customer interaction needs and provide them excellent support, on your behalf. Employing over 400 employees and with seven state-of-the-art facilities in Pakistan's three major cities, Ovex is the largest third party offshore BPO and Information Technology Solutions provider and the second largest exporter of IT services in Pakistan, serving both domestic and international clients. Ovex’s IT Outsourcing Solutions deliver effective, quality end-user support services for small, medium and large enterprises. These services empower customers by allowing them to focus on their core business instead of technology support and management issues.

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BPO Call Center
Business Process Outsourcing IT Services
Enterprise Resource Planning
Lead Generation
Mobile App Development
Search Engine Optimization
Software Architecture & Design
Hourly rate $15.00 - $15.00
Agency size 201-500 workers
Member since Sep 13, 2022
Call For Appointments (C4A) Avatar

Call For Appointments (C4A)

Dhaka, Bangladesh

C4A is your company’s gateway to success! Through us, you can get access to the best sales agents, appointment setters, and telemarketers. And more than the skills, the agency believes that great character paves the way to more significant results. That is why, we invite only those that are reliable, innovative, passionate, hardworking people. We have a REMARKABLE process of selecting our people, we make them answer a series of personality tests, send videos, and resumes. And only if they pass these can they be endorsed for an initial interview with the agency’s business managers. We believe in TEAMWORK. Outside work hours of freelancers, they will be coached from time to time regarding their performance with the client. It is in your best interest to hire us because you will be ensured that the freelancer is guided during the project. We encourage agents to record their calls to be used for work review and identify strong points and points of improvement as well. We believe in INTEGRITY. Hiring someone remotely can be a risk for some because you could be paying a freelancer for a result yet to be determined. In our agency, we only hire those that have proven track records and success with clients. Reliability and responsiveness is the key to a harmonic relationship with clients, thus we definitely see to it that this is what each of our reps possesses. We set STANDARDS. Freelancers in our agency are the best! These are money-hungry, passionate, results-driven, solution-oriented people with great work ethics. Aside from that they are skilled in their profession, and they meet and exceed expectations! They have 5-10 years of call center experience and have handled customer service, sales, telemarketing, etc. The majority of them are COLD CALLERS, APPOINTMENT SETTERS, AND REAL ESTATE INSIDE SALES AGENTS. They have worked on many projects before and helped clients achieve desirable results. Freelancers have great accents and communication skills. They sound great on the phone! You must see their videos! We provide COMPETITIVE rates inclusive of Upwork Fees. Feel free to connect with us anytime. We can respond quickly and operate 24/7. Thanks! *Industries and Niches Managed by Call For Appointments* Real Estate Digital Marketing Cleaning Services Telecommunications Solar and Electricity Health Insurance Life Insurance Auto Insurance Health and Fitness Online School and Tutorials Manufacturing E-commerce Web Development IT Services Software and Apps Home Improvement Logistics Financial and Accounting Law firm Retail and Shops Automotive Private investigation Dental Clinics Medical offices Merchant Cash Advance

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BPO Call Center
Call Center Management
Cold Calling
Telemarketing
Sales & Marketing
Lead Generation Strategy
Team Management
Hourly rate $10.00 - $20.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Sep 5, 2022
Mrecruitment Staffing Avatar

Mrecruitment Staffing

Mabalacat City, Philippines

Greetings! Awesome Clients, I'm thrilled to be your dedicated partner in the realm of talent acquisition and human resources. As a seasoned Full Cycle Recruiter and HR Specialist, my mission is to sculpt an environment where excellence thrives and success blossoms. Picture this: A seamless journey from talent discovery to the perfect match. That's where my expertise truly shines. I possess an art for identifying top-tier candidates across diverse industries, employing cutting-edge strategies and leveraging a vast network. The result? A team of remarkable professionals on your doorstep in no time, seamlessly blending speed and quality. But it doesn't end there. I'm deeply passionate about the entire HR spectrum. Equipped with an intimate knowledge of the latest trends and regulations, I craft comprehensive policies and initiatives that enhance employee engagement and satisfaction. My goal is to be your compass, navigating the complex HR landscape to ensure compliance and long-term prosperity. Fundamentally, my approach is all about building genuine connections. I collaborate closely with hiring managers and stakeholders, aligning our goals and visions. With open, effective communication and a personalized touch, I curate a seamless journey for candidates and a harmonious onboarding experience. Let's join forces to orchestrate an ensemble of exceptional talent within your team and cultivate a work environment where potential knows no bounds. Reach out, and let's conjure up some extraordinary magic together!

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Administrative Support
BPO Call Center
Customer Acquisition
Customer Service
Data Analysis
Inbound Marketing
Outbound Sales
Hourly rate $6.00 - $6.00
Agency size 11-50 workers
Member since Aug 30, 2022

P2Assist

Mumbai, India

We have been working in the IT support industry for more than 10 years. We are experienced in WIndows server administration, Office 365 Administration, IT Security. We can provide complete support to the MSPs, Managed Services , Remote IT support and helpdesk or service desk services. We are also experienced in market research and here is our market research website: https://www.themarketinsights.com/ Our team is also into call Center or contact Center services. Regular communication is really important to me, so let’s keep in touch!

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BPO Call Center
Call Center Management
Digital Marketing
Managed Services
Market Research
Windows Server
Penetration Testing
Hourly rate $5.00 - $5.00
Agency size 11-50 workers
Member since Aug 26, 2022
ROYAL WRINKLE Avatar

ROYAL WRINKLE

Lahore, Pakistan

Call Center : Inbound Sales I Inbound Customer Service I Outbound Sales I Cold Calling I Appointment Settings I Lead Generation I Digital Marketing. We are a BPO solution and digital marketing service provider. We provide digital marketing services to companies in order to help increase and improve their business revenues. Our BPO domain has Experienced and Energetic resources who can perform Call Center projects which may include B2B and B2C projects such as Inbound Sales, Inbound customer services and Outbound B2B projects. We have worked on different international Projects from UK USA and Australia. Our recourses are articulate and have phone etiquette. We as a team have a spark to meet targets, eager to learn, loyal, trustworthy, and we are good in a crisis. My call center team has an extensive work experience on inbound USA teleco projects, such as Spectrum, Direct Tv, Mediacom, Cable one, Xfinity, Hughesnet, Century Link, Windstream, Frontier, Viasat. Had worked on the Distance Learning Education program where we enrolled students, answered their queries, maintained their attendance. we had worked as an assistant where we managed our boss's schedule, handled his emails, scheduled his meeting, met his daily targets, and do the research work which he assigned to us. We are a group of experts who can handle the call center work of your business. Please feel free to get in touch with us to share your Project details.

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BPO Call Center
Online Chat Support
Customer Service
Inbound Marketing
Telemarketing
Virtual Assistant
Inbound Inquiry
Hourly rate $8.00 - $8.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Aug 23, 2022
RelinkBD Avatar

RelinkBD

Sylhet, Bangladesh

RelinkBD is a trustworthy virtual assistant service provider, working relentlessly with global clients to tackle their business issues. We have a pool of dedicated & qualified employees working around the clock to make your life easier. Our mission is to deliver top-quality virtual assistant services in a cost-efficient manner. 👉 We have a proactive team who delivers top-class performance every day. 👉 Let us take care of your most time-wasting task while you focus on what matters most to you. Our agent sends daily or weekly performance reports as requested by the client. We also have an in-house manager who is in charge of overseeing all of our virtual assistants and analyzing their performance reports. That’s how we work efficiently to meet your business objectives. In case you are unhappy with your assigned VA, you can change them immediately. We will let you interview our other agents to choose your suitable virtual assistant. We do not take any hiring fees or advance payment from our clients. You have to pay once every 4 weeks for total worked hours only. We take payments by Bank, MoneyGram, and Western Union. So, you can send your payments from anywhere in the world easily. 🟩OUR SERVICES ✔️Customer Service We have qualified and trained executives who offer 24/7 one-on-one interaction between your customers. ✔️Call Answering We will answer calls on behalf of your business, ensuring a meaningful and customer-centric attitude. ✔️Dedicated Chat Support Our proactive chat support team will reply to real-time massages in no time with utmost professionalism. ✔️Personal Assistant Our personal assistants are experienced professionals who will coordinate your schedule and free up your time. ✔️Administrative & Executive Assistants Highly skilled & talented virtual assistants are waiting to manage your office to enhance your productivity. ✔️Internet Research Tech-savvy internet research geniuses will mine data from all over the internet to gather useful information for you. ✔️Data Entry Our data entry specialists will instantly impact your business by providing quality service in a short time. ✔️Planning & Scheduling Highly skilled & talented virtual assistants are waiting to manage your office to enhance your productivity. ✔️Social Media Management Our social media experts will maintain, grow, analyze, and develop strategies to boost your social presence. 🟩Price Starting from $4.99/hour 🟩Contact Phone/Whatsapp: +880 1719 011002 Email: relink_hr@outlook.com

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BPO Call Center
Customer Service
Data Entry
Live Chat Operator
Shopify
Virtual Assistant
Zendesk
Hourly rate $3.00 - $15.00
Agency size 11-50 workers
Member since Aug 22, 2022
Mosak Media BPO Avatar

Mosak Media BPO

Kyiv, Ukraine

BPO and IT Solutions providers. We offer a 24/7 global helpdesk and three fully integrated state-of-the-art logistically disparate facilities with experienced professionals aiding customers in driving sustainable business growth. Mosak Media BPO adheres to strict international standards in service quality and dependability. We understand the diverse technological needs and demands of an evolving global enterprise.Our services portfolio includes comprehensive Outsourcing, Infrastructure & Software Solutions. Driven by our belief in constant innovation and progressive growth, we partner with our clients to provide them with a distinct competitive advantage.

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BPO Call Center
Call Center Management
Customer Support
Dispatch
Order Entry
Email Support
Appointment Scheduling
Hourly rate $8.00 - $8.00
Agency size 2-10 workers
Member since Aug 20, 2022
Global Tree Avatar

Global Tree

Mohali, India

I have pretty good experience in handling call center work and customer services. I can handle projects related to customer service, back-end jobs, and survey work. I have good experience of running an outbound call center to up-sell the products and meet the targets of my client

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BPO Call Center
Business Process Outsourcing IT Services
Call Center Management
Inbound Marketing
Outbound Sales
Inbound Inquiry
Survey
Hourly rate $5.00 - $5.00
Agency size 2-10 workers
Member since Aug 14, 2022

WeeOutsource

Lahore, Pakistan

Overview: Are you in search of a dedicated and skilled BPO Call Center specialist who can provide top-notch customer service and drive your business towards success? Look no further! We are seasoned professionals with a proven track record in the BPO industry, ready to help you deliver outstanding support and maximize customer satisfaction. Why Choose Us? • Customer-Centric Approach: We understand the importance of exceptional customer service and am committed to ensuring a positive experience for your clients. We can handle inquiries, resolve issues, and provide support with the utmost professionalism and empathy. • Multichannel Expertise: Whether it's inbound or outbound calls, live chat, email support, or social media interactions, we are well-versed in various communication channels. we adapt to your specific needs and provide a seamless customer experience across all platforms. • Product and Industry Knowledge: We take the time to familiarize ourself with your products, services, and industry. This enables us to provide accurate information and effectively address customer concerns. • Efficiency and Productivity: Time is money, and we understand the importance of productivity. we have a proven track record of meeting and exceeding performance metrics, ensuring that your operations run smoothly and cost-effectively. • Quality Assurance: We are dedicated to maintaining a high level of quality in all interactions. we have experience in monitoring and improving call center processes, including call scripting and training. • Data-Driven Insights: We can provide valuable insights and feedback based on data analysis. This will help you make informed decisions to enhance customer service and improve overall operations. • Communication Skills: Clear and effective communication is key to customer satisfaction. we have excellent verbal and written communication skills and can adapt our tone and style to match your brand's voice. • Adaptability: The BPO industry is ever-evolving. we stay updated with industry trends and technologies to ensure we can provide the best service and adapt to changes as they occur. • Flexible Hours: We are available for both full-time and part-time positions, and can work according to your preferred time zone. Let's Drive Your Business Forward! Hiring us as your BPO Call Center specialist means gaining a reliable partner who are passionate about delivering excellent customer service. Your success is our success, and we are eager to contribute to your business growth. Let's connect and discuss how we can tailor our skills to meet your specific needs and exceed your expectations. Contact us today to start a conversation about your BPO Call Center requirements and how we can work together to elevate your customer support operations.

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Administrative Support
BPO Call Center
Call Center Management
Online Chat Support
Customer Service
Customer Support
Data Entry
Hourly rate $6.25 - $25.00
Minimum project size None
Agency size 11-50 workers
Member since Aug 9, 2022
Nova' Work Online Avatar

Nova' Work Online

Abidjan, Cote d'Ivoire

🌟 Nova Work Online is a dynamic and innovative agency on Upwork, offering top-notch remote services in two strategic areas: Customer Service and Search Engine Optimization (SEO). Our mission is simple: to provide you with a highly skilled African workforce, rigorously trained for 3 months by the prestigious Ciesa-Canada University, meeting international market demands. 🌍✨ Our Customer Service Solutions 💬📞 Our team excels at managing client interactions to ensure satisfaction and loyalty. We offer: Multichannel Support: Managing calls, emails, live chats, and social media interactions. Technical Assistance: Level 1 support to resolve clients' technical issues. After-Sales Service: Order follow-ups, returns management, and complaints resolution. Social Media Management: Responding to messages, comments, and moderating interactions. Appointment Scheduling: Phone sales for services and products. Surveys and Satisfaction Analysis: Gathering and analyzing client feedback to improve your services. Our SEO (Search Engine Optimization) Services 🚀🔍 Boost your website's visibility with our SEO expertise: Keyword Research and Analysis: Targeting the most effective terms. On-Page Optimization: Enhancing tags, titles, meta-descriptions, and content. SEO Content Creation: Crafting articles, blogs, and product descriptions optimized for Google. Strategic Link Building: Securing high-quality backlinks. Comprehensive SEO Audits: In-depth analysis to improve rankings. Why Choose Nova Work Online? 🤝 Exceptional Talent: Our experts master international standards and modern professional tools. Positive Impact: Collaborating with Nova Work Online means supporting African talent and fighting against illegal immigration while enjoying impeccable service. 🌍💡 Flexibility and Commitment: We tailor our services to your needs, offering customized solutions for every project. 💼 Entrust us with your projects and enjoy a seamless, efficient collaboration tailored to your needs. With Nova Work Online, you gain professional expertise and flawless service while contributing to showcasing African talent on the global stage. 🌟✨

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BPO Call Center
Customer Support
SEO Audit
SEO Backlinking
SEO Keyword Research
Social Customer Service
Telemarketing
Hourly rate $8.00 - $18.00
Agency size 51-200 workers
Member since Aug 2, 2022
EIACS Avatar

EIACS

Alexandria, Egypt

Spent over 6 years in the BPO services starting from telesales agent in the following: Medicare, CMS, U65, Real-estate, Home Improvement, Solar Sending over Cold Calls, Setting Appointments, Closing Sales.

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B2B Marketing
BPO Call Center
Online Chat Support
Cold Calling
Customer Service
Data Entry
Insurance Agency Operations
Hourly rate $5.00 - $9.00
Agency size 51-200 workers
Member since Aug 2, 2022
GAMA Innovative Online Solutions Avatar

GAMA Innovative Online Solutions

Tagum City, Philippines

GAMA Innovative Online Solutions is a startup company that provides highly competitive Virtual Assistants. We are a group of fast learner VA's with experience and knowledge in what we do. We can't wait to work with you soon!

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BPO Call Center
Content Creation
Customer Support
Social Media Management
Virtual Assistant
Virtual Assistance
Podcast Transcription
Hourly rate $5.00 - $10.00
Member since Jul 27, 2022
Dependable Solutions Avatar

Dependable Solutions

Lockport, United States

My skills have been tested in the fire of running my own businesses. I use these skills for my insurance agency, my lead generation business, and as a marketing consultant for small businesses. I've built connections all over the country that have allowed me to find solutions for anybody in any situation. One of my pet peeves is when somebody who I'm paying gives me excuses as to why they cannot solve my problem. That's not the way I work. I say, "Yes" and then I figure out how to get it done. I believe that this mentality opens up doors of possibility that would never open to those who are complacent. Do you need lead data? I've got you covered. Aged or Fresh? I can do it. General or specific criteria? I've got you covered. Do you need a working Ad campaign? I can do that. PPC? I have a solution for you. SEO? I'll take care of that for you as well. Do you need Telemarketer Leads? I've got you covered. Somebody to call your leads and schedule appointments? I can do that, too. I have a solution for you and you will be satisfied. Looking forward to working with you!

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BPO Call Center
Cold Calling
Google Ads
Insurance Agency Operations
Lead Generation
Telemarketing
Facebook Advertising
Hourly rate $120.00 - $120.00
Agency size 11-50 workers
Member since Jul 23, 2022
Virtual Cliques Avatar

Virtual Cliques

Andrews, United States

I'm managing a pool of top skilled VAs with different niches. We pretty much can do every niche that clients' needs. I am very hands-on with my team and always ensures that I oversee the day-to-day operations of my team, from start to finish. Regular communication is really important to me, so let’s keep in touch!

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Administrative Support
BPO Call Center
Customer Service
Lead Generation
Telemarketing
Sales & Marketing
Virtual Assistance
Hourly rate $8.00 - $8.00
Agency size 11-50 workers
Member since Jul 13, 2022
Concentric Communications Avatar

Concentric Communications

Rawalpindi, Pakistan

Lead Generation Services And Appointment Setting: Bell Oceanic Communications brings you one step closer to your next closed sale. That’s because we don’t just look for leads—we find customers for you. Our Experience With over 10 years of lead generation experience in specialized industries, we take steps to make sure we represent your brand and deliver your message on point. Our team works with you at every stage of the project – from planning, all the way to results. Our Strategy Our Multi-touch Multi-channel Marketing approach sets the stage for your brand to reach your target decision makers through our phone, email, social and online outreach. We tailor our lead generation and appointment setting services to deliver what your business needs – qualified sales leads and appointments. Be it Customer Acquisition, Lead Qualification, Data Profiling or Event Marketing, you can exceed your target sales numbers and win new customers.

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BPO Call Center
Lead Generation
Order Entry
Telemarketing
Sales & Marketing
Order Fulfillment
Order Management
Hourly rate $16.00 - $16.00
Minimum project size $5K+
Agency size 11-50 workers
Member since Jun 28, 2022
UpScale95 Avatar

UpScale95

Islamabad, Pakistan

DO YOU WANT TO INCREASE YOU SALES IN B2B & B2C GUARANTEED ? Perfect 😎 WHY CHOOSE US ❓🤷‍♀️ There are many reasons why some of the fastest growing companies choose Sales City to increase customer satisfaction, brand loyalty, and profits. Let’s take a look. ✔ Seamless integration with your team:👫 Your hand-picked team will stay true to your brand culture and values. As one client said, "I don't think of them as a separate company." ✔ Nearshore and English-proficient: 🏋🏽‍♀️Our fantastic agents are bilingual and experts in your niche. So not only do they know your culture and your language, but they're fluent in your lingo. ✔ Your agents are only yours:🤼‍♂️ Your Sales City team won't be juggling you with other clients. They're exclusively yours and 100% invested in your company. Less sharing, more caring. ✔ Low staff turnover:👨🏼‍🤝‍👨🏼 We invest in our people. They're our greatest asset. As a result, they stay with us, which means you'll be working alongside familiar, friendly faces.🤸🏽‍♂️🤸🏽‍♀️

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B2B Marketing
BPO Call Center
Call Center Management
CallTools Call Center Software
Customer Support
Data Entry
Flyer Design
Hourly rate $8.00 - $13.00
Minimum project size $5K+
Agency size 11-50 workers
Member since Jun 24, 2022
Shreek Services Private Limited Avatar

Shreek Services Private Limited

Jaipur, India

Shreek Services Private Limited is a well-established and one of India's best IT Service Providers, serving around 1500 customers in India and US for more than seven years now. Dedicatedly doing in both technical and non-technical fields of Business Development, like Pre Sales Digital Marketing Video Marketing Content Management Website development Application Development (Android/IOS) Quality Assurance and Testing (Q/A Testing) SAS Development Data Solutions AI Training (Artificial Intelligence Training) Lead Generation E-commerce Development and Management (B2B & B2C) Customer Support Transcription Category and Listing Creation Education and Training BPO

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BPO Call Center
Medical Billing & Coding
Quality Assurance
Information Technology
Accounting
Insurance Claim Submission
Hourly rate $20.00 - $20.00
Agency size 11-50 workers
Member since Jun 23, 2022
Jasper IT Pvt Ltd Avatar

Jasper IT Pvt Ltd

Kathmandu, Nepal

Hi, Stationed at Ekantakuna, Jasper IT embraces digital world with profusion innovation. Ever since beginning the journey from the ground of preparation, toil and learning, Jasper IT has been expanding its wings with profound experience. We offer fully fledged web services, digital marketing, content writing, hybrid Apps development and call center services. We strive to keep you at your best and is available to provide you our services all around the world Our services: 1. Custom web design and development (PHP, CMS, Framework, Ecommerce) Depending upon your needs and requirements, we work on a fully-customized website from scratch. You name it, and we will do it for you. We can work with PHP, CMS, Framework, and E-commerce and is 100% original. 2. Web services (Domain name registration or renewal & Hosting and maintenance) Whether related to domain name or hosting and maintenance services, you can rely on us for all type of web services. If you need to make some changes on photographs or content writing after your website is live on the internet, we will gladly assist you with it. 3. Graphic Design (Logo, Business Card, Brochure) If you need logo, business card, or brochure design but don't know whom to look for, you do not need to look any further. You can have ample choices and let us know about your preference. 4. Digital marketing (SEO, Social Media Marketing, Blogging, Content writing) Just having a website is not enough until and unless your website does not have visible traffic. To bring traffic to your website, you need to hire someone who will do research on your business, explore your targeted areas, and continue marketing with up-to-date updates. We write engaging content on a wide array of topics. Let us know what you are looking for, and we will deliver them for you. We are detail-oriented and deadline-focused with excellent organizational skills. 5. Hybrid Apps Development (Flutter) We can work with both developing projects from scratch and taking over existing codebases to add features or UI modifications. We work with collaborative and test-driven development. We provide you with a prototype in your hands as quickly as possible and continually ensure that your app is being developed in the way you want. 6. BPO Call Centre If you are looking for Business Process Outsourcing as a customer service representative or technical support representative, Jasper IT is an ideal choice for you. We offer call center services with utmost dedication, focus and attention to detail. We are keen to learn the technologies required on the job and are always ready to face challenges. What we offer: 1. Customized work based on your style and need 2. Multiple revisions 3. Customer Satisfaction oriented 4. 100% original 5. Up-to-date service We are excited to collaborate with you and assist you on your digital journey. With Regards, Jasper IT Family

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Administrative Support
BPO Call Center
Online Chat Support
Content Writing
Customer Service
Customer Support
Digital Marketing
Hourly rate $25.00 - $25.00
Agency size 11-50 workers
Member since Jun 7, 2022
LC Solutions Avatar

LC Solutions

Libon, Philippines

⭐️⭐️⭐️⭐️⭐️ LC Solutions ⭐️⭐️⭐️⭐️⭐️ We are a start-up agency that strive to provide the best customer support and virtual assistance to our client's business. We believe that the best advertisement is your customer's word-of-mouth. Which not all agency and freelancers has the same mindset as we have; therefore, we are here to deliver excellent customer experience in the following fields:  Customer Service  Phone Support  Chat Support  Data Entry  Email Support  Administrative Support  Virtual Assistant Our Mission: To provide exceptional service to clients worldwide while helping other Freelancer experts attain an online career that will help maximize their potentials for quality work and excellent results. Our Vision: To become the top customer support & virtual assistant workforce in terms of providing online service in the Philippines.

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Accounting
Administrative Support
Bookkeeping
BPO Call Center
Online Chat Support
Customer Service
Customer Support
Hourly rate $7.00 - $20.00
Agency size 2-10 workers
Member since May 31, 2022

The Work Box

Dumaguete, Philippines

Highly Skilled Virtual Assistant | Client Success Expert | Operations Guru | 13 Years of Excellence ==================================================== Experienced Virtual Assistant and Client Success Manager with 13 years of proven expertise in optimizing operations and empowering teams to excel. From overseeing call center operations to coordinating successful events, my diverse background ensures seamless execution across various domains. As an Executive Assistant, I amplified client success at a Digital Marketing Agency in the US, harnessing CRM software to drive results. At another company, I supported legal and HR industry clients, showcasing precision in intake procedures and document preparation. My passion for seamless event coordination shines through my work with a UK-based individual. Eager to leverage my comprehensive skillset to elevate your business to new heights. Let's achieve greatness together!

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BPO Call Center
Call Center Management
Hourly rate $4.00 - $7.00
Agency size 2-10 workers
Member since May 26, 2022

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Frequently asked questions

What does BPO mean?

BPO stands for business process outsourcing.

What is BPO?

Business process outsourcing is when an organization delegates some of its processes to an external provider known as a BPO company or BPO provider. The latter is then fully responsible for managing these processes to meet any key performance indicators agreed with the client and ensure customer satisfaction.
Some outsourcing services provided by BPO companies can be applied across a range of different industries. These include:
  • IT services, technical support, and quality assurance
  • Telemarketing, digital marketing, e-commerce, and market research
  • Back-office support and other support services
  • Call centers and contact centers for inbound and outbound communications
  • Human resources and payroll
  • Virtual assistant services and data entry
  • Procurement, project management, and supply chain issues
Other BPO services require industry-specific knowledge and are commonly applied in sectors such as:
  • Healthcare
  • Financial services
  • Real estate

What is the main focus of BPO?

While top BPO companies can manage a wide range of business operations, information technology is often their core focus. IT-intensive services companies offer include software development, data processing, automation, and managing contact centers to deal with customer communications via email, social media and other digital channels.
Outside of its technical competencies, the BPO industry is also highly focused on customer experience management. Via call center services or other channels, it's up to business process outsourcing companies to ensure high levels of customer support on behalf of their clients.

What is the difference between BPO and ITES?

Information technology-enabled services (ITES) refer to processes that rely on information technology and digital channels to deliver the business services requested by the client. Since all BPO relies on information technology to a large extent, these terms are often used interchangeably.

What are the benefits of companies using BPO?

For most organizations, the primary goal of process outsourcing is to cut costs and free up time for their workforce to focus on high-value tasks.
As well as being cost-effective, BPO can also help an organization improve its customer care. Outsourcing firms manage call centers and other support functions worldwide, including India and the Philippines, enabling them to provide multilingual, round-the-clock customer support on behalf of their clients.

What are some common BPO interview questions?

If you make the shortlist and land an interview with a BPO company, you should expect to be asked questions like:
  • What are the different types of BPO?
  • Are you comfortable working night shifts?
  • Tell us about a time when you handled a complaint from an angry customer
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