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Call Savvys | B2B Appointment Setting, Cold Calling & SDR Outsourcing Avatar

Call Savvys | B2B Appointment Setting, Cold Calling & SDR Outsourcing

Cairo, Egypt

We help B2B companies, agencies, SaaS founders, and real estate teams book more meetings without hiring full-time Callers or SDRs. Our callers are fluent, trained daily, quality-controlled with AI + manual monitoring, and fully managed so you get a predictable outbound engine that books qualified calls for you every single day. Whether you need cold calling, appointment setting, lead qualification, list building, CRM setup, or a full outbound SDR team, we handle everything end-to-end. Industries we excel in: • SaaS & Software • Marketing Agencies • Coaches & Consultants • Real Estate Investors & Agents • Solar & Home Services • B2B Service Companies What makes us different: • Fluent, neutral-accent callers • AI-powered QA on every call • Scripts tailored to your market • CRM setup + automation (GHL, HubSpot, Salesforce, Podio) • Daily reports + call recordings • Leads, meetings, & opportunity notes delivered to your CRM What we offer: • Cold Calling • Appointment Setting • Lead Generation • B2B SDR Outsourcing • CRM Setup & Pipeline Management • List Building & Skip Tracing If you’re looking to scale outbound without managing callers, training teams, or guessing what works. we’ll run the entire engine for you. Let’s build your outbound pipeline. Message us to get started.

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Outbound Sales
Real Estate Cold Calling
Lead Generation
Call Center Management
Cold Calling
Inside Sales
Customer Acquisition
Hourly rate $4.00 - $22.00
Agency size 11-50 workers
Member since Nov 22, 2022
AXITEL Avatar

AXITEL

Polomolok, Philippines

AXITEL founded last 30th of June 2019, with experience in various fields and fundamental business strategy to build long-term client relationships. We bring to the world a whole new class of services and a unique approach to customer satisfaction. We serve to the world and an extensive portfolio of services in the most professional manner and also adhering to the industry standards. We share our knowledge of offshore development , our deep project management experiences, processes and methodology and wide network of personnel’s sources to ensure an outsourcing strategy that works out for our clients with strong plans of investing in people and technology, our strategy revolves around and inexorable commitment to provide superior and genuine services using somewhat world-class technology. Our aim is to build culture, based on our values and integrity and trust; supported by action with results. AXITEL provides Inbound and Outbound Voice based services; web based and email services, back office services and services related to Data Processing and Data analytics. Based on our rich domain understanding and vast experience as individual and a company/

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Data Mining
Data Entry
Research Assistant
BPO Call Center
Market Research
Customer Service
Hourly rate $5.00 - $10.00
Agency size 51-200 workers
Member since Nov 8, 2022
Fidota Global Solutions Pvt Ltd Avatar

Fidota Global Solutions Pvt Ltd

Chennai, India

Fidota Global Solutions is fresh energy that is ready to take up projects related to Web & mobile development, web scraping, data analysis, lead generation, KPO analytics, and BPO services.

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Data Analysis
Python
SQL
Social Media Ad Campaign
BPO Call Center
Web & Mobile Design Consultation
Market Research
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Nov 8, 2022
Scale Up Avatar

Scale Up

Lahore, Pakistan

We have been operating for more than a decade now. Though new to the Upwork platform, we have extensive experience serving some of the best global clients. We specialize in IT Development Digital marketing and Automate Services.

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Outbound Sales
Virtual Assistance
BPO Call Center
Online Chat Support
Customer Service
Lead Generation Analysis
Hourly rate $5.00 - $20.00
Agency size 51-200 workers
Member since Nov 1, 2022

Real Estate Cold Calling
Call Center Agent
Call Center Management
Management Skills
Call Center Manager
Customer Service Manager
BPO Call Center
Hourly rate
Member since Oct 27, 2022
Biztech Solution. Avatar

Biztech Solution.

Dhaka, Bangladesh

🌟 BizTech Solution – Your Trusted BPO & Lead Generation Partner BizTech Solution is a full-service Business Process Outsourcing (BPO) and call center agency based in Dhaka, Bangladesh, delivering world-class support to clients across industries and around the globe. We specialize in inbound and outbound telemarketing, customer engagement, lead generation, back-office support, and digital marketing services designed to help growing businesses scale profitably and efficiently. With a professional team trained in the latest communication and outreach strategies, we help businesses convert more leads, improve customer experience, and optimize their sales processes — all at competitive rates with flexible engagement models. From B2B lead generation to virtual assistance, our services are tailored to meet your specific goals and drive measurable results. 🚀 Our Core Expertise ⭐ Inbound & Outbound Call Center Services – Efficient handling of customer support and outreach campaigns. ⭐ Telemarketing & Sales Support – Skilled conversational agents focused on converting prospects and qualifying leads. ⭐ B2B Lead Generation – Targeted lead campaigns that help you fill your sales pipeline with high-quality prospects. ⭐ Back Office Support & Virtual Assistance – Reliable remote staffing for repetitive and mission-critical tasks. ⭐ Digital Marketing Services – Amplify your online presence and connect with customers through modern marketing solutions. 💼 Why Clients Choose Us ✔ Customized solutions to fit your business model and goals. ✔ A dedicated team trained for excellence and accountability. ✔ Proven success across multiple industries including finance, healthcare, real estate, utilities, and more. ✔ Cost-effective outsourcing without compromising quality. ✔ Focus on building long-term partnerships with measurable impact. 🤝 Let’s Grow Together Partner with BizTech Solution on Upwork to empower your business with reliable outsourcing solutions that deliver performance, value, and peace of mind. Whether you need consistent lead flow, skilled support agents, or full campaign management — we’ve got you covered.

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Outbound Sales
Real Estate
Real Estate Cold Calling
Lead Generation
Virtual Assistance
Cold Calling
Outbound Call
Hourly rate $18.00 - $18.00
Agency size 11-50 workers
Member since Oct 21, 2022
Call Masters BPO Avatar

Call Masters BPO

Sheridan, United States

Call Masters BPO is your company’s gateway to success! Through us, you can get access to the best Customer service agents, Sales agents, Appointment setters, and Telemarketers. And more than the skills, the agency believes that great character paves the way to greater results. That is why, we invite only those that are reliable, innovative, passionate, and hardworking people. BPO Services: • Best Sale Agents • Best in Information Gathering • Appointment Setting • Live Chat Support • Customer Support • Auto Dialer Facility - Free • Manual Dialer Facility - Free • Access to Call Recording - Free • Daily Customized KPIs - Free Admin Support & Lead Generation Expertise: • LinkedIn Lead Generation • Product Listings & Mapping • Data Extraction from Google Search • Email Extraction • Email Verification • Business List Creation • Business Email List • Business Directory Scraping If you decide to work with us, you will have access to 3 of our call center offices and home-based professionals. This will enable you to work with a team of more than 200 exclusive agents/contractors experienced in the outsourcing industry. These agents/contractors went through a solid recruitment process before they were placed on board to join our team. This helps us assess their work ethics, experience, and expertise to be 100% capable of working for our clients. Our Mission! To provide exceptional service to clients worldwide while helping experts attain an online career that will help maximize their potential for quality work and excellent results. Our Vision! To become the top virtual workforce in terms of providing online services. With the commitment to excellent service, dedication to the client’s needs, and consistency in delivering successful results.

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Email Support
Call Center Agent
Lead Generation
Cold Calling
Customer Support
BPO Call Center
Virtual Assistant
Hourly rate $4.00 - $12.00
Agency size 11-50 workers
Member since Oct 17, 2022

J.B. Technology, LLC.

Russellville, United States

J.B. Technology is a US-based technology company located in Southern Kentucky. We mainly focus on Data Entry, and Customer Service jobs. If you’d like to work for us at J.B. Technolgy, apply for a job at our website.

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Dialpad
Call Center Agent
Microsoft Word
Call Center Management
Transcription Software
Data Entry
Call Center Manager
Hourly rate $8.75 - $25.00
Agency size 11-50 workers
Member since Oct 9, 2022
Nash Virtual Reception Avatar

Nash Virtual Reception

Rustenburg, South Africa

Professional VIRTUAL ASSISTANTS and CUSTOMER SERVICE Representatives with 7 years experience .We communicate clearly and effectively while paying attention to detail. We always have a positive attitude towards our job and our clients are our first priority. All our agents can be interviewed. We are a little new to upwork as an agency but pack years of experience as individuals and as a team.

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Hospitality
Sales & Inventory Entries
Virtual Assistance
Call Center Management
Sales Call
Administrate
Data Entry
Hourly rate $8.00 - $8.00
Agency size 2-10 workers
Member since Oct 1, 2022
Orange Information Systems Avatar

Orange Information Systems

Bengaluru, India

Orange Information Systems is a Global Support Solutions Provider, officially registered in the IT Capital of India, Bangalore. It was established as an IT services provider and now specializes in customer service, digital marketing, and online platform development. We strive to stay on the cutting edge of technology and true methods to get our clients the results they require. Our Mission ---------------- Orange Information Systems’ goal is to be your company’s lifetime employee and partner remotely. Who efficiently manages your resource and to provide all businesses the support they need to enhance and expand their online presence and be their long-term growth partner. Our Services ----------------- Inbound/Outbound Call Center services Customer Support (Phone, Email & Chat) IT Helpdesk Virtual Assistance Order Processing Sales Support Back-end and Admin Support Medical Billing and Transcription Healthcare Billing / Healthcare Insurance drivers (Claims, benefits, services, etc.); HIPAA Compliance ADDITIONAL BENEFITS ------------------------------ Dedicated Project Managers Assistance in Training Quality Assurance Flexible Agreement (terminate in two days) Space for operational activities Assistance in skill development Orange Information Systems services are exceptionally great, as what we do is done by a group of result orientated people. We believe in quality not quantity. If you have any questions or feel uncertain - just invite us to your project and we will be glad to discuss any additional details and clear any doubts. Connect with us!

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Email Support
Phone Support
Data Processing
Call Center Management
Customer Support
Data Entry
Medical Billing & Coding
Hourly rate $5.00 - $30.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Sep 17, 2022
Infinite Soft Avatar

Infinite Soft

Sialkot, Pakistan

Infinite Soft is a company that provides innovation through cutting-edge technologies and authenticates an up-to-date infrastructure with authorization and prolific infrastructure. Infinite Soft provides exquisite services with a reliable spectrum and helps its clients in having a longer and greater impact. We at Infinite Soft work for the betterment of humanity by bringing technological change with advanced and reliable technologies. Our tech-savvy industry provides tentative service analysis for our clients to understand and acknowledge the change it can bring through our infinite solutions. We provide: 1. Web Development Services 2. Web App Development Services 3. Mobile App Development Services (Hybrid/Native) 4. Cyber Security Services 5. Network/System Administration Services 6. PR/Digital Marketing Services 7. Graphic Designing Services 8. BPO Services 9. Amazon (AWS, MWS, etc.) Services 10. Smart Contracting, Crypto Wallet Management, and Blockchain Services 11. Content Writing Services And much more. Our experts are here to help you with any problem or a problem that has derived itself during the build and analysis infrastructure of a company, industry, or business. Feel free to contact us as we are available 24/7 to help you with our experience and innovation.

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Web Development
Smart Contract Development
Network Administration
Blockchain
Graphic Design
Public Relations
Mobile App Development
Hourly rate $50.00 - $50.00
Member since Sep 15, 2022
Ovex Technologies Pakistan Avatar

Ovex Technologies Pakistan

Lahore, Pakistan

We aim to be the Business Process & IT Solution Partner of choice that thrives on innovative solutions and offerings by leveraging technological and service excellence Ovex Mission is: 1)Create value for our customers 2)Consistently innovate, deliver and grow for ourselves and our customers 3)To continually exceed service levels agreed with internal and external customers 4)To cultivate an environment where employees are nurtured and challenged to grow Some of Our Accomplishments Best BPO Call Center: Pakistan Software Houses Association (P@SHA) Awards 2008 & 2013 Best in Gender Diversity: Pakistan Software Houses Association (P@SHA) Awards 2012 Best in Operational Excellence: Pakistan Software Houses Association (P@SHA) Awards 2010 Part of Arabia Top 500 Ovex solutions deliver exceptional innovation, flexibility & ROI in order to meet your changing business needs Enterprise Resource Planning Solutions (ERP) Software Development BPO Contact Center CRM Digital Marketing Requirement: 1)Identify your requirements, information you would like to share and specific functionalities, you have in mind. 2)Identify some reference sites, which appeal to your taste and requirements, and offer the user experience you would like to offer. 3)Share your requirements and reference sites with Ovex. Ovex will share development time and proposed costs for your consideration. 4)Ovex will develop using Agile methodology and will share various agreed upon deliverables so final product is as per defined requirements Technologies Stack at Ovex .Mean/Mern Stack .DRUPAL .NET .Python .Magento .Open CART .Word Press .HTML ERP – Business Accounting Software: A truly modular ERP Accounting software for all of your business needs, Fully modular and customizable accounting platform for small to large businesses .From core General Ledger to Accounts Receivables, Accounts Payable, Inventories, Fixed Assets, Manufacturing, Project Management modules, offered in SAAS and on Perm versions BPO-Ovex Technologies Pakistan (Pvt.) Ltd. is one of the country's leading BPO and IT Solutions .Ovex equips you with platforms and services to take care of your customer interaction needs and provide them excellent support, on your behalf. Employing over 400 employees and with seven state-of-the-art facilities in Pakistan's three major cities, Ovex is the largest third party offshore BPO and Information Technology Solutions provider and the second largest exporter of IT services in Pakistan, serving both domestic and international clients. Ovex’s IT Outsourcing Solutions deliver effective, quality end-user support services for small, medium and large enterprises. These services empower customers by allowing them to focus on their core business instead of technology support and management issues.

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Marketing
Lead Generation
CRM Software
Accounting Software
Enterprise Resource Planning
Mobile App Development
Software Development
Hourly rate $15.00 - $15.00
Agency size 201-500 workers
Member since Sep 13, 2022
Call For Appointments (C4A) Avatar

Call For Appointments (C4A)

Dhaka, Bangladesh

C4A is your company’s gateway to success! Through us, you can get access to the best sales agents, appointment setters, and telemarketers. And more than the skills, the agency believes that great character paves the way to more significant results. That is why, we invite only those that are reliable, innovative, passionate, hardworking people. We have a REMARKABLE process of selecting our people, we make them answer a series of personality tests, send videos, and resumes. And only if they pass these can they be endorsed for an initial interview with the agency’s business managers. We believe in TEAMWORK. Outside work hours of freelancers, they will be coached from time to time regarding their performance with the client. It is in your best interest to hire us because you will be ensured that the freelancer is guided during the project. We encourage agents to record their calls to be used for work review and identify strong points and points of improvement as well. We believe in INTEGRITY. Hiring someone remotely can be a risk for some because you could be paying a freelancer for a result yet to be determined. In our agency, we only hire those that have proven track records and success with clients. Reliability and responsiveness is the key to a harmonic relationship with clients, thus we definitely see to it that this is what each of our reps possesses. We set STANDARDS. Freelancers in our agency are the best! These are money-hungry, passionate, results-driven, solution-oriented people with great work ethics. Aside from that they are skilled in their profession, and they meet and exceed expectations! They have 5-10 years of call center experience and have handled customer service, sales, telemarketing, etc. The majority of them are COLD CALLERS, APPOINTMENT SETTERS, AND REAL ESTATE INSIDE SALES AGENTS. They have worked on many projects before and helped clients achieve desirable results. Freelancers have great accents and communication skills. They sound great on the phone! You must see their videos! We provide COMPETITIVE rates inclusive of Upwork Fees. Feel free to connect with us anytime. We can respond quickly and operate 24/7. Thanks! *Industries and Niches Managed by Call For Appointments* Real Estate Digital Marketing Cleaning Services Telecommunications Solar and Electricity Health Insurance Life Insurance Auto Insurance Health and Fitness Online School and Tutorials Manufacturing E-commerce Web Development IT Services Software and Apps Home Improvement Logistics Financial and Accounting Law firm Retail and Shops Automotive Private investigation Dental Clinics Medical offices Merchant Cash Advance

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Team Management
Call Center Management
Cold Calling
Lead Generation Strategy
BPO Call Center
Email Automation
Sales & Marketing
Hourly rate $10.00 - $20.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Sep 5, 2022
Mrecruitment Staffing Avatar

Mrecruitment Staffing

Mabalacat City, Philippines

Greetings! Awesome Clients, I'm thrilled to be your dedicated partner in the realm of talent acquisition and human resources. As a seasoned Full Cycle Recruiter and HR Specialist, my mission is to sculpt an environment where excellence thrives and success blossoms. Picture this: A seamless journey from talent discovery to the perfect match. That's where my expertise truly shines. I possess an art for identifying top-tier candidates across diverse industries, employing cutting-edge strategies and leveraging a vast network. The result? A team of remarkable professionals on your doorstep in no time, seamlessly blending speed and quality. But it doesn't end there. I'm deeply passionate about the entire HR spectrum. Equipped with an intimate knowledge of the latest trends and regulations, I craft comprehensive policies and initiatives that enhance employee engagement and satisfaction. My goal is to be your compass, navigating the complex HR landscape to ensure compliance and long-term prosperity. Fundamentally, my approach is all about building genuine connections. I collaborate closely with hiring managers and stakeholders, aligning our goals and visions. With open, effective communication and a personalized touch, I curate a seamless journey for candidates and a harmonious onboarding experience. Let's join forces to orchestrate an ensemble of exceptional talent within your team and cultivate a work environment where potential knows no bounds. Reach out, and let's conjure up some extraordinary magic together!

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Inbound Marketing
Outbound Sales
Data Analysis
Virtual Assistance
Staff Recruitment & Management
Customer Acquisition
Operational Planning
Hourly rate $6.00 - $6.00
Agency size 11-50 workers
Member since Aug 30, 2022

P2Assist

Mumbai, India

We have been working in the IT support industry for more than 10 years. We are experienced in WIndows server administration, Office 365 Administration, IT Security. We can provide complete support to the MSPs, Managed Services , Remote IT support and helpdesk or service desk services. We are also experienced in market research and here is our market research website: https://www.themarketinsights.com/ Our team is also into call Center or contact Center services. Regular communication is really important to me, so let’s keep in touch!

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Digital Marketing
Call Center Management
Managed Services
Security Analysis
Website
Windows Server
Penetration Testing
Hourly rate $5.00 - $5.00
Agency size 11-50 workers
Member since Aug 26, 2022
ROYAL WRINKLE Avatar

ROYAL WRINKLE

Lahore, Pakistan

Call Center : Inbound Sales I Inbound Customer Service I Outbound Sales I Cold Calling I Appointment Settings I Lead Generation I Digital Marketing. We are a BPO solution and digital marketing service provider. We provide digital marketing services to companies in order to help increase and improve their business revenues. Our BPO domain has Experienced and Energetic resources who can perform Call Center projects which may include B2B and B2C projects such as Inbound Sales, Inbound customer services and Outbound B2B projects. We have worked on different international Projects from UK USA and Australia. Our recourses are articulate and have phone etiquette. We as a team have a spark to meet targets, eager to learn, loyal, trustworthy, and we are good in a crisis. My call center team has an extensive work experience on inbound USA teleco projects, such as Spectrum, Direct Tv, Mediacom, Cable one, Xfinity, Hughesnet, Century Link, Windstream, Frontier, Viasat. Had worked on the Distance Learning Education program where we enrolled students, answered their queries, maintained their attendance. we had worked as an assistant where we managed our boss's schedule, handled his emails, scheduled his meeting, met his daily targets, and do the research work which he assigned to us. We are a group of experts who can handle the call center work of your business. Please feel free to get in touch with us to share your Project details.

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Inbound Marketing
Ecommerce
Telecommunications
BPO Call Center
Virtual Assistant
Phone Communication
Online Chat Support
Hourly rate $8.00 - $8.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Aug 23, 2022
RelinkBD Avatar

RelinkBD

Sylhet, Bangladesh

RelinkBD is a trustworthy virtual assistant service provider, working relentlessly with global clients to tackle their business issues. We have a pool of dedicated & qualified employees working around the clock to make your life easier. Our mission is to deliver top-quality virtual assistant services in a cost-efficient manner. 👉 We have a proactive team who delivers top-class performance every day. 👉 Let us take care of your most time-wasting task while you focus on what matters most to you. Our agent sends daily or weekly performance reports as requested by the client. We also have an in-house manager who is in charge of overseeing all of our virtual assistants and analyzing their performance reports. That’s how we work efficiently to meet your business objectives. In case you are unhappy with your assigned VA, you can change them immediately. We will let you interview our other agents to choose your suitable virtual assistant. We do not take any hiring fees or advance payment from our clients. You have to pay once every 4 weeks for total worked hours only. We take payments by Bank, MoneyGram, and Western Union. So, you can send your payments from anywhere in the world easily. 🟩OUR SERVICES ✔️Customer Service We have qualified and trained executives who offer 24/7 one-on-one interaction between your customers. ✔️Call Answering We will answer calls on behalf of your business, ensuring a meaningful and customer-centric attitude. ✔️Dedicated Chat Support Our proactive chat support team will reply to real-time massages in no time with utmost professionalism. ✔️Personal Assistant Our personal assistants are experienced professionals who will coordinate your schedule and free up your time. ✔️Administrative & Executive Assistants Highly skilled & talented virtual assistants are waiting to manage your office to enhance your productivity. ✔️Internet Research Tech-savvy internet research geniuses will mine data from all over the internet to gather useful information for you. ✔️Data Entry Our data entry specialists will instantly impact your business by providing quality service in a short time. ✔️Planning & Scheduling Highly skilled & talented virtual assistants are waiting to manage your office to enhance your productivity. ✔️Social Media Management Our social media experts will maintain, grow, analyze, and develop strategies to boost your social presence. 🟩Price Starting from $4.99/hour 🟩Contact Phone/Whatsapp: +880 1719 011002 Email: relink_hr@outlook.com

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Shopify
Data Entry
Zendesk
Product Knowledge
Live Chat Operator
BPO Call Center
Virtual Assistant
Hourly rate $3.00 - $15.00
Agency size 11-50 workers
Member since Aug 22, 2022
Mosak Media BPO Avatar

Mosak Media BPO

Kyiv, Ukraine

BPO and IT Solutions providers. We offer a 24/7 global helpdesk and three fully integrated state-of-the-art logistically disparate facilities with experienced professionals aiding customers in driving sustainable business growth. Mosak Media BPO adheres to strict international standards in service quality and dependability. We understand the diverse technological needs and demands of an evolving global enterprise.Our services portfolio includes comprehensive Outsourcing, Infrastructure & Software Solutions. Driven by our belief in constant innovation and progressive growth, we partner with our clients to provide them with a distinct competitive advantage.

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Email Support
Call Center Management
Customer Support
Sales Call
Order Entry
BPO Call Center
Dispatch
Hourly rate $8.00 - $8.00
Agency size 2-10 workers
Member since Aug 20, 2022
Global Tree Avatar

Global Tree

Mohali, India

I have pretty good experience in handling call center work and customer services. I can handle projects related to customer service, back-end jobs, and survey work. I have good experience of running an outbound call center to up-sell the products and meet the targets of my client

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Inbound Marketing
Outbound Sales
Real Estate Cold Calling
Survey Data Analysis
Call Center Management
BPO Call Center
Survey
Hourly rate $5.00 - $5.00
Agency size 2-10 workers
Member since Aug 14, 2022

WeeOutsource

Lahore, Pakistan

Overview: Are you in search of a dedicated and skilled BPO Call Center specialist who can provide top-notch customer service and drive your business towards success? Look no further! We are seasoned professionals with a proven track record in the BPO industry, ready to help you deliver outstanding support and maximize customer satisfaction. Why Choose Us? • Customer-Centric Approach: We understand the importance of exceptional customer service and am committed to ensuring a positive experience for your clients. We can handle inquiries, resolve issues, and provide support with the utmost professionalism and empathy. • Multichannel Expertise: Whether it's inbound or outbound calls, live chat, email support, or social media interactions, we are well-versed in various communication channels. we adapt to your specific needs and provide a seamless customer experience across all platforms. • Product and Industry Knowledge: We take the time to familiarize ourself with your products, services, and industry. This enables us to provide accurate information and effectively address customer concerns. • Efficiency and Productivity: Time is money, and we understand the importance of productivity. we have a proven track record of meeting and exceeding performance metrics, ensuring that your operations run smoothly and cost-effectively. • Quality Assurance: We are dedicated to maintaining a high level of quality in all interactions. we have experience in monitoring and improving call center processes, including call scripting and training. • Data-Driven Insights: We can provide valuable insights and feedback based on data analysis. This will help you make informed decisions to enhance customer service and improve overall operations. • Communication Skills: Clear and effective communication is key to customer satisfaction. we have excellent verbal and written communication skills and can adapt our tone and style to match your brand's voice. • Adaptability: The BPO industry is ever-evolving. we stay updated with industry trends and technologies to ensure we can provide the best service and adapt to changes as they occur. • Flexible Hours: We are available for both full-time and part-time positions, and can work according to your preferred time zone. Let's Drive Your Business Forward! Hiring us as your BPO Call Center specialist means gaining a reliable partner who are passionate about delivering excellent customer service. Your success is our success, and we are eager to contribute to your business growth. Let's connect and discuss how we can tailor our skills to meet your specific needs and exceed your expectations. Contact us today to start a conversation about your BPO Call Center requirements and how we can work together to elevate your customer support operations.

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Email Support
LinkedIn Campaign Manager
Phone Support
Virtual Assistance
Call Center Management
LinkedIn Marketing
Customer Support
Hourly rate $6.25 - $25.00
Minimum project size None
Agency size 11-50 workers
Member since Aug 9, 2022

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Frequently asked questions

What does BPO mean?

BPO stands for business process outsourcing.

What is BPO?

Business process outsourcing is when an organization delegates some of its processes to an external provider known as a BPO company or BPO provider. The latter is then fully responsible for managing these processes to meet any key performance indicators agreed with the client and ensure customer satisfaction.
Some outsourcing services provided by BPO companies can be applied across a range of different industries. These include:
  • IT services, technical support, and quality assurance
  • Telemarketing, digital marketing, e-commerce, and market research
  • Back-office support and other support services
  • Call centers and contact centers for inbound and outbound communications
  • Human resources and payroll
  • Virtual assistant services and data entry
  • Procurement, project management, and supply chain issues
Other BPO services require industry-specific knowledge and are commonly applied in sectors such as:
  • Healthcare
  • Financial services
  • Real estate

What is the main focus of BPO?

While top BPO companies can manage a wide range of business operations, information technology is often their core focus. IT-intensive services companies offer include software development, data processing, automation, and managing contact centers to deal with customer communications via email, social media and other digital channels.
Outside of its technical competencies, the BPO industry is also highly focused on customer experience management. Via call center services or other channels, it's up to business process outsourcing companies to ensure high levels of customer support on behalf of their clients.

What is the difference between BPO and ITES?

Information technology-enabled services (ITES) refer to processes that rely on information technology and digital channels to deliver the business services requested by the client. Since all BPO relies on information technology to a large extent, these terms are often used interchangeably.

What are the benefits of companies using BPO?

For most organizations, the primary goal of process outsourcing is to cut costs and free up time for their workforce to focus on high-value tasks.
As well as being cost-effective, BPO can also help an organization improve its customer care. Outsourcing firms manage call centers and other support functions worldwide, including India and the Philippines, enabling them to provide multilingual, round-the-clock customer support on behalf of their clients.

What are some common BPO interview questions?

If you make the shortlist and land an interview with a BPO company, you should expect to be asked questions like:
  • What are the different types of BPO?
  • Are you comfortable working night shifts?
  • Tell us about a time when you handled a complaint from an angry customer
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