Top 50+ BPO companies

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Optimus Vocatio

Mohammedia, Morocco

Optimus Vocatio is a premium BPO and Digital Services agency dedicated to streamlining your operations and elevating your brand identity. With a core leadership boasting over 17 years of experience in high-stakes customer support, we bridge the gap between operational excellence and digital innovation. Why partner with us? We don't just execute tasks; we optimize workflows. Whether you need a multilingual support team or a cutting-edge web application, we deliver results with 'surgical' precision. Our Core Verticals: 🎧 Customer Excellence (BPO): 24/7 Multilingual Support , Technical Troubleshooting, Ticket Management (Zendesk, Zoho), and Conflict Resolution. 💻 Tech & Development: Custom Website Creation (React, WordPress, Shopify) and Mobile App Development tailored for scalability. 🎨 Creative Studio: Professional Graphic Design, Branding, and UI/UX focused on user conversion. ✍️ Content & Translation: High-impact Copywriting, SEO-optimized content, and specialized Translation services . ⚙️ Business Logistics: Fleet coordination, Invoicing, and Data Management for field services. From startups to industry leaders, Optimus Vocatio is the partner that speaks the language of your growth.

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Technical Support
Phone Support
Proofreading
Customer Relationship Management
Call Center Management
Customer Support
Typing
Hourly rate $9.00 - $40.00
Minimum project size None
Agency size 11-50 workers
Member since Jan 29, 2022
MCBRANDON BUSINESS CONSULTING Avatar

MCBRANDON BUSINESS CONSULTING

Ibadan, Nigeria

My name is Brendan B. Michael and I am a Professional Content Creator and Proofreader. I specially welcome you to my desk. I write for a living and the journey started in 2013. I write blog/website contents, develop new ideas for website contents/design and recreate existing website contents/designs to desired standards. In addition to developing contents, I am highly skilled at identifying typos in words, pinpointing grammatical errors in sentences and spotting plagiarism in contents. I proofread contents to ensure they are error-free and 100% original. I have written and self-published several books and my writings span across different genres including; business, research, fiction, religious and many more. Some of my published contents on Amazon KDP include (but not limited to) the following: PRACTICAL EMOTIONAL INTELLIGENCE IN THE WORKPLACE and SOCCER RULES FOR SUCCESS IN BUSINESS. I also work with newbies-in-writing, as well as established writers, in developing ideas for their contents, recreating their existing contents and editing/proofreading/fine-tuning their contents to desired standards. If you have been searching for the right partner for your writing/proofreading needs, someone who is creative and can recreate your thoughts and ideas, and most importantly; someone who can give you the very result you seek, search no longer as you have just found one in me. I am available to delight you on the above-listed services and even more. Thank you for your time. Brendan B. Michael Professional Content Creator/Proofreader

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Website Content
Graphic Design
Research Proposals
Writing
Research Papers
Book Editing
Business Planning & Strategy
Hourly rate $15.00 - $15.00
Agency size 2-10 workers
Member since Dec 28, 2021
Chat Support Service Avatar

Chat Support Service

Lahore, Pakistan

In a high-growth environment, the gap between "hiring more people" and "improving quality" is where most companies lose their momentum. I lead CSS (Chat Support Service). We provide managed support infrastructure designed to act as a permanent, high-caliber extension of technical product teams. Unlike traditional agencies, we specialize in the "Human-in-the-Loop" layer. We provide the 24/7 technical frontline that handles complex troubleshooting, billing escalations, and first-responder duties under direct US-level oversight. As a founder, I stay personally involved in our key partnerships. My background includes managing 24/7 technical operations for high-security infrastructure like OpenVPN and TorrentPrivacy. I treat my clients’ support standards as my own, ensuring that our execution consistently reflects the quality your brand demands. Why Leaders Partner with CSS: Proven SaaS Retention: We served as the core support engine for Landbot.io for over five years, scaling with them from early growth to global leadership. Fintech & Crypto DNA: We manage 24/7 support for platforms like FamaCash and Bitcoinbabe, handling wallet troubleshooting and sensitive financial inquiries. Technical Logistics Mastery: We provide real-time dispatch and operations support for logistics leaders like ExoFreight and Parade.ai. Security-First Approach: With a background in high-concurrency security tools, we understand the precision required when handling sensitive merchant and user data. We do not just provide "agents." We provide a stable, technical foundation that allows your core team to stay focused on high-level strategy and product roadmaps. Our Specialized Pillars: 24/7 Technical Support: Tier 1 and 2 troubleshooting, account setup, and API/integration assistance. Fintech Operations: Billing management, refund/chargeback handling, and payment status resolution. Logistics & Dispatch: Real-time supply chain management and chauffeur dispatch services. Global Coverage: Multilingual support including English, Spanish, Polish, and Korean. If you are looking for a reliable, permanent operational partner rather than a temporary fix, let's talk.

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Email Support
Phone Support
Supply Chain & Logistics
Content Moderation
Call Center Management
Customer Support
Shopify
Hourly rate $15.00 - $15.00
Minimum project size None
Agency size 11-50 workers
Member since Dec 14, 2021
Sphere BPO Avatar

Sphere BPO

Yerevan, Armenia

We are a Customer Support Agency based in Yerevan, Armenia. Our leadership team has more than 20 combined years of experience in various customer facing roles including Product Management, in high risk industries such as iGaming / Sports Betting Customer Support, Account Management and more. We provide end-to-end support services to e-commerce, mobile and web applications, iGaming operators and more. We work with industry standard tools such as Intercom, Zendesk, Freshdesk. We are where your customers are.

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Email Support
Explainer Video
Phone Support
Tutorial
Call Center Management
Customer Support
Live Chat Operator
Hourly rate $7.00 - $20.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Dec 14, 2021
Satico Avatar

Satico

Sukrah, Tunisia

Satico is a Marketing & Commercial Solutions Agency established in 2019 that include two business units ; 1. Saticall - Call Center Solutions : we mainly work in Inbound & Outbound Telemarketing and Telesales Services and contact management services for B2C/B2B in the field of insurance, healthcare and isolation services and Market exchange. 2. Creative & Design Solutions : we are a diverse and Specialized Designer of brand, creative & experience experts. We help businesses grow even when times change by better connecting brand purpose to everyday experience. We combines our expertise with your knowledge of your business to define and connect every aspect of a brand experience.

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Inbound Marketing
Outbound Sales
2D Animation
Retail Design
Call Center Management
Social Media Content Creation
Animated Explainer
Hourly rate $6.00 - $25.00
Minimum project size None
Agency size 2-10 workers
Member since Dec 8, 2021

Global Core Technologies

Lahore, Pakistan

Global Core Technologies is a full-service BPO services provider. We work with clients in USA and Canada to support their domestic and international needs in terms of sales, customer support or lead generation whether it be B2B or B2C as we have extensive experience and proven track record in the above mentioned areas.

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B2C Marketing
Lead Generation
Cold Calling
B2B Marketing
Customer Experience
Salesforce
BPO Call Center
Hourly rate $7.00 - $7.00
Agency size 11-50 workers
Member since Dec 7, 2021
Frozen Fire Hub Avatar

Frozen Fire Hub

DHAKA, Bangladesh
Cybersecurity Management
CRM Software
Customer Relationship Management
PHP
Telecommunications Engineering
Security Analysis
Zendesk API
Hourly rate $10.00 - $10.00
Minimum project size None
Agency size 51-200 workers
Member since Dec 2, 2021
24H Virtual Avatar

24H Virtual

Toronto, Canada

Your customers deserve the best. Deliver personalized customer service that builds brand loyalty and enhances your revenue. The truth is that when customers feel like you care, they will care for you in return. Our Receptionist Service has just the compassion and empathy your business needs to handle customers the right way. We specialize in the following sectors - Transportation and Logistics, Real Estate, Law Firms, Financial Services, Home Services, Education, and After-Hours Support. Make your first customer impression the best impression with 24H Virtual.

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Phone Support
Real Estate
Communications
Call Center Management
Product Knowledge
Customer Engagement
Property Management
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Nov 29, 2021
E and J Outsourcing Services Avatar

E and J Outsourcing Services

Calasiao, Philippines

E and J Outsourcing Services offers a wide range of consulting services with the necessary tools and expertise to help grow your business. We partner with our clients from start to finish, focusing on their needs while producing new ideas, developing effective strategies, and designing high-quality and scalable solutions. We are a Contact Center and Consulting Agency, Outsourcing. Service providers for Telemarketing, Real Estate Cold Calling, Cold callers, Appointment Setter, Virtual assistant, Lead Mining, Data Entry down to inside sales, etc., and are what we can offer as our services.

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Real Estate
Real Estate Cold Calling
Lead Generation
CRM Software
Virtual Assistance
Cold Calling
Data Entry
Hourly rate $7.50 - $7.50
Minimum project size $1K+
Agency size 11-50 workers
Member since Nov 26, 2021
Zedsource Avatar

Zedsource

Lahore, Pakistan

Offshore Managed Services At ZedSource, our point of difference is that we are in it for the long haul. We consider ourselves your trusted partners and the privileged caretakers of a core part of your business. We have years of experience successfully establishing, building, and managing high-performance teams offshore to back it up. We focus on finding the simplest and most efficient ways to solve your recruitment/staffing challenges. Over time, we’ve discovered that our clients want solutions they can trust and, most importantly, obtain results. Our system makes it easy for companies that partner with us. We deliver! We at ZedSource spent years refining our procedures to ensure that clients receive the highest quality and satisfaction from our services and we continually look for ways to improve our models. We’ve cultivated a wide range of programs, allowing us to adapt to a variety of industries while remaining an affordable and cost-effective option for our valued clients. We create your own team, which reports directly to you, allowing you to remain in complete control. You will also be in control of the design and composition of how we hire your offshore staff as you handpick your team. Your team is managed by our dedicated manager to make sure everyone contributes towards success. It would be a true extension of your current team. We are unique business operations providers, and we can show you how by helping you construct the perfect team!

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Business Operations
Outbound Sales
Team Management
Managed Services
Business Planning & Strategy
Training & Development
Project Management
Hourly rate $10.00 - $25.00
Minimum project size $5K+
Agency size 11-50 workers
Member since Nov 25, 2021

Real Estate
Lead Generation
Cold Calling
Sales Lead Lists
Data Entry
Acquisitions
BPO Call Center
Hourly rate
Member since Nov 15, 2021
Arisikey Avatar

Arisikey

Pune, India

Hello i am Karan Agarwal Co-founder of Arisikey Technologies. We have a team of 25+ agent. We are working on chat and email support from last 2 year. We can do your perfectly. We can provide services for 24/7/365 as per your requirement.

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Email Support
Phone Support
Ecommerce Website Development
Customer Support
Data Entry
HyperTech Solutions PleX
Game Design
Hourly rate $10.00 - $25.00
Agency size 11-50 workers
Member since Nov 15, 2021
Stepping EDGE Avatar

Stepping EDGE

Coimbatore, India

Stepping EDGE Having a decade of experience in Voice/Non Voice Support, Customer service support, Data entry, Virtual assistance, Digital Marketing , Software development and mobile application development. Some of our VA Services are, 1. Data Entry 2. Web research/List generation 3. Voice/Non Voice support 4. Technical support/Chat support 5. Lead generation Some of Our Social Media management services are, 1. Social Page management 2. Social Ads management 3. Content creation 4. Graphics/creative ads creation 5. Mobile apps marketing 6. Conversion rate optimization Some our Software services are, 1. Resourcing full time/part time developers (Laravel, Python, React, Node, Java) 2. Software application development 3. Ecommerce development and maintenance 4. Cloud management (AWS, Azure and Google cloud) Ping us to know more about our services!

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Python
Phone Support
Lead Generation
Customer Support
Google Ads
Facebook Advertising
Data Entry
Hourly rate $10.00 - $45.00
Minimum project size None
Agency size 11-50 workers
Member since Oct 29, 2021
Catapult VA Services Avatar

Catapult VA Services

Botolan, Philippines

A group of Business process outsourcing (BPO) veterans who came together who are experienced in Customer service, Billing and inquiry, Health care and Life insurance campaigns before becoming a successful self motivated and aggressive Real Estate cold caller. Our Real Estate Investment | Virtual Wholesaling Experience duties include: » Cold Calling/Appointment Setting » Follow up with prospects via SMS or phone calls to add to the sales pipeline » SMS Lead Manager » Organize data and build spreadsheets » Other administrative assistance that my client may require my service at. Knowledgeable in using the softwares such as: » Podio » Slack » Dial Pad » Mojo Dialer » Readymod (Xencall) » Call tools » ProspectBoss » REsimpli » Ytel Dialer » Freedomsoft Call & SMS » Google Docs and Google Sheet We have successfully completed many projects outside of Upwork. You may check out our individual portfolio and employment history. We'd be more than happy to bring and share our skills that can eventually contribute to your company’s success.

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Phone Support
Real Estate
Lead Generation
Call Center Management
Cold Calling
Sales Lead Lists
BPO Call Center
Hourly rate $7.00 - $7.00
Agency size 11-50 workers
Member since Oct 25, 2021

Siri Consultancy Services

Caloocan City, Philippines

Greetings, Siri Consultancy Services is your one-stop location to find all the needs for solving Operational problems. 1. We are able to identify and solve Operational issues that may be effecting efficiency of the company processes. - We have solved companies problems by analyzing and reviewing to come up with a solution for each workflow. - This would in turn be tested and reviewed to further improve the suggested new system that has been suggested. 2. We provide Experienced VA/Call center agents that would improve your customer service experience. - All agents are trained to perform to KPI expectations of the client - We review and improve and update regularly on SOP to always provide the best for the clients. Give us a try and you would not be disappointed.

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HubSpot
Supply Chain & Logistics
Human Resources Analytics
Management Consulting
BPO Call Center
Microsoft Excel
Google Sheets
Hourly rate $20.00 - $40.00
Minimum project size None
Agency size 2-10 workers
Member since Oct 22, 2021
Sharklabs Consultancy Services LLP Avatar

Sharklabs Consultancy Services LLP

Lucknow, India

If you need help with outsourcing your technical support tasks feel free to contact me for details. Some of the services that we provide are: - E-mail, phone, chat, app support in a quiet home office with high-speed internet - Tickets response, diagnosis, troubleshooting, escalating, closing, Tier 1, 2 levels - Forum/website comments moderation and responses - Able to provide technical support in any programs, systems, platforms - Getting ready documentation, knowledgebase, scripts, train agents - Getting ready reports, sorting, working with other departments - Able to handle team lead and supervisor positions - Managing and building a customer support department - For more services visit our website. Our advantages: - Highly organized, responsible, fast-paced, learn really quick - Friendly, positive, great communication and endless patience - Love to help people, solve problems, and create empathy - Flexible hours, schedules, shifts

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Web Development
Email Support
Software Testing
Phone Support
Software Development
BPO Call Center
Business Process Outsourcing IT Services
Hourly rate $5.00 - $5.00
Minimum project size None
Agency size 11-50 workers
Member since Oct 22, 2021
c2o outsourcing Avatar

c2o outsourcing

Islamabad, Pakistan

EXCELLENCE IN CUSTOMER EXPERIENCE CENTRE Currently, we are providing our flexible in-bound and out-bound services 24/7 to more than 26 UK based companies. Moreover, we also have specialized industry knowledge and support staff to meet your needs. a. Contact Center – Inbound and Outbound bookings and queries b. Customer Care – Customer Service Escalations / Convert to App c. Customer Value (CSR) – Reaching out to the customers. Courtesy Calls. 2. MARKETING – SHARE BEST PRACTICE We provide strategic counsel on brand, marketing, and tech interventions. From breathing new life into brands to increasing revenue for your business, we have got you covered. a. Digital Marketing – Social Media b. Website c. Creative Content d. Graphics / Video / Editing e. Strategy 3. SALES We offer in-depth technical knowledge to help our clients increase sales and connect better with their customer base. We work with a management team on the strategy to help your business reach its goal. a. Local / Regional / National B2B Sales b. Account Management / Development Services c. E-Commerce d. Aftersales surveys

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Inbound Marketing
Quality Assurance
Outbound Sales
Phone Support
Call Center Management
Customer Acquisition
Customer Experience Research
Hourly rate $6.50 - $6.50
Member since Oct 21, 2021
First Contact Solution Avatar

First Contact Solution

Montego Bay, Jamaica

First Contact solution is your number one stop for your branding and consulting need, We provide fully trained agents to handle your appointment setting, Inbound and outbound sale calls and so much more

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Call Center Management
Cold Calling
Marketing Advertising
Data Entry
General Transcription
BPO Call Center
Market Analysis
Hourly rate $25.00 - $25.00
Minimum project size None
Agency size 51-200 workers
Member since Oct 15, 2021
Dexon Studios Avatar

Dexon Studios

Lahore Cantt, Pakistan

We synthesize the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experience. Every day we deliver brand-defining moments for brands you know and love — the leaders, disruptors and unicorns. TEAM We’re on a workforce evolution journey, investing in the agent of the future to better serve you and your customers. Our tech-enabled, empowered, and engaged workforce delivers global customer engagement, seamlessly and reliably. Supported by technology throughout our services, we drive measurably better CX. Traditional BPO is dead. Yet the need to reinvent business operations is more paramount than ever. Our teams has worked with companies from the US, Canada, UK, Australia, New Zealand, Switzerland and Asia using our expertise in: Contact Center Services: - Telemarketing - Tele-sales - Customer Service (Inbound/Outbound) - Chat Support - Data Entry - Email Support - Administrative Support - Virtual Assistant - Order Processing - Lead Generation - CRM & Lead Management - Staff Augmentation Tech Stack: - Laravel (Laravel framework and development) - Wordpress Development - Blockchain - AI & ML - Node (Node.js, Express.js) - React Native (React Native) - React (ReactJS, Node.js) - Python - PHP - MERN - API (REST API development, REST PHP, REST Python) - Firebase | MySQL | MSSQL | PostgreSQL Programming | MongoDB - AWS | Digital Ocean Design Services: Digital Marketing | SEO | SEM | SMO | Meta & Google ads | Graphic Design | Content & Copy Writers | Video Editors | Animations | Product photography | Ad creatives As your partner, we’ll empower you to think in new ways, learn from new insights, respond quickly to negative trends, and pounce on new opportunities. Together, let’s create positive, long-lasting value. Best Regards, Dexon Technologies

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Email Support
Technical Support
Lead Generation
Cold Calling
Software Development
Customer Experience
BPO Call Center
Hourly rate $5.00 - $150.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Oct 12, 2021

Customer Experience Research
Data Cleaning
BPO Call Center
Business Process Outsourcing IT Services
Email Communication
Hourly rate
Member since Oct 10, 2021

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Frequently asked questions

What does BPO mean?

BPO stands for business process outsourcing.

What is BPO?

Business process outsourcing is when an organization delegates some of its processes to an external provider known as a BPO company or BPO provider. The latter is then fully responsible for managing these processes to meet any key performance indicators agreed with the client and ensure customer satisfaction.
Some outsourcing services provided by BPO companies can be applied across a range of different industries. These include:
  • IT services, technical support, and quality assurance
  • Telemarketing, digital marketing, e-commerce, and market research
  • Back-office support and other support services
  • Call centers and contact centers for inbound and outbound communications
  • Human resources and payroll
  • Virtual assistant services and data entry
  • Procurement, project management, and supply chain issues
Other BPO services require industry-specific knowledge and are commonly applied in sectors such as:
  • Healthcare
  • Financial services
  • Real estate

What is the main focus of BPO?

While top BPO companies can manage a wide range of business operations, information technology is often their core focus. IT-intensive services companies offer include software development, data processing, automation, and managing contact centers to deal with customer communications via email, social media and other digital channels.
Outside of its technical competencies, the BPO industry is also highly focused on customer experience management. Via call center services or other channels, it's up to business process outsourcing companies to ensure high levels of customer support on behalf of their clients.

What is the difference between BPO and ITES?

Information technology-enabled services (ITES) refer to processes that rely on information technology and digital channels to deliver the business services requested by the client. Since all BPO relies on information technology to a large extent, these terms are often used interchangeably.

What are the benefits of companies using BPO?

For most organizations, the primary goal of process outsourcing is to cut costs and free up time for their workforce to focus on high-value tasks.
As well as being cost-effective, BPO can also help an organization improve its customer care. Outsourcing firms manage call centers and other support functions worldwide, including India and the Philippines, enabling them to provide multilingual, round-the-clock customer support on behalf of their clients.

What are some common BPO interview questions?

If you make the shortlist and land an interview with a BPO company, you should expect to be asked questions like:
  • What are the different types of BPO?
  • Are you comfortable working night shifts?
  • Tell us about a time when you handled a complaint from an angry customer
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