Top 50+ BPO companies

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Arisikey Avatar

Arisikey

Pune, India

Hello i am Karan Agarwal Co-founder of Arisikey Technologies. We have a team of 25+ agent. We are working on chat and email support from last 2 year. We can do your perfectly. We can provide services for 24/7/365 as per your requirement.

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BPO Call Center
Business Process Outsourcing IT Services
Online Chat Support
Customer Support
Data Entry
Ecommerce Website Development
Game Design
Hourly rate $10.00 - $25.00
Agency size 11-50 workers
Member since Nov 15, 2021
Stepping EDGE Avatar

Stepping EDGE

Coimbatore, India

Stepping EDGE Having a decade of experience in Voice/Non Voice Support, Customer service support, Data entry, Virtual assistance, Digital Marketing , Software development and mobile application development. Some of our VA Services are, 1. Data Entry 2. Web research/List generation 3. Voice/Non Voice support 4. Technical support/Chat support 5. Lead generation Some of Our Social Media management services are, 1. Social Page management 2. Social Ads management 3. Content creation 4. Graphics/creative ads creation 5. Mobile apps marketing 6. Conversion rate optimization Some our Software services are, 1. Resourcing full time/part time developers (Laravel, Python, React, Node, Java) 2. Software application development 3. Ecommerce development and maintenance 4. Cloud management (AWS, Azure and Google cloud) Ping us to know more about our services!

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BPO Call Center
Business Process Outsourcing IT Services
Online Chat Support
Customer Support
Data Entry
Google Ads
Laravel
Hourly rate $10.00 - $45.00
Minimum project size None
Agency size 11-50 workers
Member since Oct 29, 2021
Catapult VA Services Avatar

Catapult VA Services

Botolan, Philippines

A group of Business process outsourcing (BPO) veterans who came together who are experienced in Customer service, Billing and inquiry, Health care and Life insurance campaigns before becoming a successful self motivated and aggressive Real Estate cold caller. Our Real Estate Investment | Virtual Wholesaling Experience duties include: » Cold Calling/Appointment Setting » Follow up with prospects via SMS or phone calls to add to the sales pipeline » SMS Lead Manager » Organize data and build spreadsheets » Other administrative assistance that my client may require my service at. Knowledgeable in using the softwares such as: » Podio » Slack » Dial Pad » Mojo Dialer » Readymod (Xencall) » Call tools » ProspectBoss » REsimpli » Ytel Dialer » Freedomsoft Call & SMS » Google Docs and Google Sheet We have successfully completed many projects outside of Upwork. You may check out our individual portfolio and employment history. We'd be more than happy to bring and share our skills that can eventually contribute to your company’s success.

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BPO Call Center
Call Center Management
Cold Calling
Customer Service
Lead Generation
Phone Support
Real Estate Investment Assistance
Hourly rate $7.00 - $7.00
Agency size 11-50 workers
Member since Oct 25, 2021

Siri Consultancy Services

Caloocan City, Philippines

Greetings, Siri Consultancy Services is your one-stop location to find all the needs for solving Operational problems. 1. We are able to identify and solve Operational issues that may be effecting efficiency of the company processes. - We have solved companies problems by analyzing and reviewing to come up with a solution for each workflow. - This would in turn be tested and reviewed to further improve the suggested new system that has been suggested. 2. We provide Experienced VA/Call center agents that would improve your customer service experience. - All agents are trained to perform to KPI expectations of the client - We review and improve and update regularly on SOP to always provide the best for the clients. Give us a try and you would not be disappointed.

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BPO Call Center
Customer Service
Google Sheets
HubSpot
Management Consulting
Microsoft Excel
Supply Chain & Logistics
Hourly rate $20.00 - $40.00
Minimum project size None
Agency size 2-10 workers
Member since Oct 22, 2021
Sharklabs Consultancy Services LLP Avatar

Sharklabs Consultancy Services LLP

Lucknow, India

If you need help with outsourcing your technical support tasks feel free to contact me for details. Some of the services that we provide are: - E-mail, phone, chat, app support in a quiet home office with high-speed internet - Tickets response, diagnosis, troubleshooting, escalating, closing, Tier 1, 2 levels - Forum/website comments moderation and responses - Able to provide technical support in any programs, systems, platforms - Getting ready documentation, knowledgebase, scripts, train agents - Getting ready reports, sorting, working with other departments - Able to handle team lead and supervisor positions - Managing and building a customer support department - For more services visit our website. Our advantages: - Highly organized, responsible, fast-paced, learn really quick - Friendly, positive, great communication and endless patience - Love to help people, solve problems, and create empathy - Flexible hours, schedules, shifts

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BPO Call Center
Business Process Outsourcing IT Services
Phone Support
Software Testing
Web Development
Email Support
Azure DevOps
Hourly rate $5.00 - $5.00
Minimum project size None
Agency size 11-50 workers
Member since Oct 22, 2021
c2o outsourcing Avatar

c2o outsourcing

Islamabad, Pakistan

EXCELLENCE IN CUSTOMER EXPERIENCE CENTRE Currently, we are providing our flexible in-bound and out-bound services 24/7 to more than 26 UK based companies. Moreover, we also have specialized industry knowledge and support staff to meet your needs. a. Contact Center – Inbound and Outbound bookings and queries b. Customer Care – Customer Service Escalations / Convert to App c. Customer Value (CSR) – Reaching out to the customers. Courtesy Calls. 2. MARKETING – SHARE BEST PRACTICE We provide strategic counsel on brand, marketing, and tech interventions. From breathing new life into brands to increasing revenue for your business, we have got you covered. a. Digital Marketing – Social Media b. Website c. Creative Content d. Graphics / Video / Editing e. Strategy 3. SALES We offer in-depth technical knowledge to help our clients increase sales and connect better with their customer base. We work with a management team on the strategy to help your business reach its goal. a. Local / Regional / National B2B Sales b. Account Management / Development Services c. E-Commerce d. Aftersales surveys

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BPO Call Center
Call Center Management
Customer Acquisition
Customer Development
Customer Discovery
Customer Experience
Customer Experience Research
Hourly rate $6.50 - $6.50
Member since Oct 21, 2021
First Contact Solution Avatar

First Contact Solution

Montego Bay, Jamaica

First Contact solution is your number one stop for your branding and consulting need, We provide fully trained agents to handle your appointment setting, Inbound and outbound sale calls and so much more

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BPO Call Center
Call Center Management
Cold Calling
Data Center Migration
Data Entry
Market Analysis
Sales
Hourly rate $25.00 - $25.00
Minimum project size None
Agency size 51-200 workers
Member since Oct 15, 2021
Dexon Studios Avatar

Dexon Studios

Lahore Cantt, Pakistan

We synthesize the optimal blend of people, process, and technology to help clients rewire their organizations with a new, more connected operating model—one that creates hyper relevant customer experience. Every day we deliver brand-defining moments for brands you know and love — the leaders, disruptors and unicorns. TEAM We’re on a workforce evolution journey, investing in the agent of the future to better serve you and your customers. Our tech-enabled, empowered, and engaged workforce delivers global customer engagement, seamlessly and reliably. Supported by technology throughout our services, we drive measurably better CX. Traditional BPO is dead. Yet the need to reinvent business operations is more paramount than ever. Our teams has worked with companies from the US, Canada, UK, Australia, New Zealand, Switzerland and Asia using our expertise in: Contact Center Services: - Telemarketing - Tele-sales - Customer Service (Inbound/Outbound) - Chat Support - Data Entry - Email Support - Administrative Support - Virtual Assistant - Order Processing - Lead Generation - CRM & Lead Management - Staff Augmentation Tech Stack: - Laravel (Laravel framework and development) - Wordpress Development - Blockchain - AI & ML - Node (Node.js, Express.js) - React Native (React Native) - React (ReactJS, Node.js) - Python - PHP - MERN - API (REST API development, REST PHP, REST Python) - Firebase | MySQL | MSSQL | PostgreSQL Programming | MongoDB - AWS | Digital Ocean Design Services: Digital Marketing | SEO | SEM | SMO | Meta & Google ads | Graphic Design | Content & Copy Writers | Video Editors | Animations | Product photography | Ad creatives As your partner, we’ll empower you to think in new ways, learn from new insights, respond quickly to negative trends, and pounce on new opportunities. Together, let’s create positive, long-lasting value. Best Regards, Dexon Technologies

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BPO Call Center
Business Process Outsourcing IT Services
Business Development
Online Chat Support
Cold Calling
Customer Experience
Customer Service
Hourly rate $5.00 - $150.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Oct 12, 2021

BPO Call Center
Business Process Outsourcing IT Services
Customer Experience Research
Data Cleaning
Email Communication
Hourly rate
Member since Oct 10, 2021
Solvers Avatar

Solvers

Lahore Cantt, Pakistan

Solvers is a Professional Support Company based in the heart of Pakistan currently offering Outsourced Customer Service and Admin Support services to clients all around the globe. Solvers has helped many businesses grow in past 6 years. Solvers specializes in: - Inbound & Outbound Call Center services - Email, Live Chat, and Phone Support - Order Processing for Ecommerce - Executive VA - Telemarketing and Sales Campaigns - Survey and Follow up calls We provide services in English only and can take care of support work while you focus on growing your business We do what we are best at and always do i Our core skills are in Customer Service, Quality assurance and dispute/chargeback management. We have worked in various positions in different industries. Our Agents can quickly adapt to any work environment, and they are not afraid of new challenges or roles. they are good at learning things very quickly to take up the job assigned with ease and do it with efficiency. With these qualities, along with our confidence, professionalism, positive attitude, strong personality, and my enthusiasm, and commitment, there is no task too big or small for us.

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Administrative Support
BPO Call Center
Cold Calling
Customer Service
Data Entry
English
Live Chat Operator
Hourly rate $5.00 - $5.00
Minimum project size None
Agency size 51-200 workers
Member since Sep 25, 2021
UNITY Online Solutions and Services Avatar

UNITY Online Solutions and Services

Dumaguete City, Philippines

We're an aspiring freelance agency in Dumaguete City, Philippines, our goal is to help our local community showcase their talent in the world of freelancing, our staff is COMMITTED, HARDWORKING has INTEGRITY and PASSION on what they do. Our staff is very well-versed in the following field but not limited to LEAD GENERATION, DATA ENTRY, VIRTUAL ASSISTANT, ADMINISTRATIVE TASK, SAFETY SPECIALIST, COMMUNITY MODERATION, CRM MANAGEMENT, E-COMMERCE TASK, CHAT SUPPORT, CUSTOMER SUPPORT. Being keen on details and time management is one of our best assets. In every, income that we earn we invest it in training for our staff and other aspiring freelancers that want to be part of us. The reason why we're doing this is to help out people that have the skills to present but don't have the capacity to provide their own tools, such as Computers, Internet Connection and so much more. Hire from us and we can assure you'll never regret it.

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Administrative Support
BPO Call Center
Call Center Management
Online Chat Support
Content Moderation
Customer Experience Research
Data Collection
Hourly rate $5.00 - $5.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Sep 22, 2021
Accelerate Media Avatar

Accelerate Media

Baguio City, Philippines

Here in Accelerate Media, we can provide great talent and skills for your Customer Service needs from Personal VA's to Email, Chat and Voice Customer Experience Superstars. We believe that with the highly skilled and amazingly talented people in our roster, it will be much easier for you and the company to land that remarkable VA that would be the right fit for your needs! Just reach out to us anytime and we can get started on finding the best team suited for you.

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BPO Call Center
Call Center Management
Online Chat Support
Phone Support
Email Communication
Chat & Messaging Software
Hourly rate $3.00 - $13.00
Agency size 2-10 workers
Member since Sep 8, 2021
Ovex Software Avatar

Ovex Software

Islamabad, Pakistan

FROM AN IDEA TO THE FINAL PRODUCT Ovex Software offers a myriad of software solutions to help increase productivity and boost operational efficiency. Ovex has worked with the best of brands to deliver software products and services. Our portfolio includes E-commerce, Information Portals, and Mobile Apps. Ovex has been catering to Europe, the US, the Middle East, and Pakistan markets for software services. Websites Mobile Applications E-Commerce Augmented Reality Ovex Software is driven by our belief in constant innovation and progressive growth. We partner with our clients to provide them with a distinct competitive advantage. We understand the diverse technological needs and demands of a dynamic enterprise in this ever-evolving era of digital communications and connected mobile customers and workforce Ovex Software offers a myriad of scalable and reliable software and design services to help increase the productivity, marketability, and operational efficiency of our clients. We aim to provide our customers with solutions that are scalable, integrated, and suitable for today's ever-growing needs. Why Us Ovex Software delivers exceptional innovation, amazing designs, user-friendly interfaces, and ROI in order to meet the dynamics of the ever-connected world: • Ovex Software combines leading technologies with implementation expertise, user-friendly designs and years of industry knowledge. • Our software projects are built on established agile and rational practices. • All our business processes are compliant with Risk assessment, Quality Control, Human-Computer Interaction & Resources Planning Standards Our offers are scalable, customizable, and developed with customers’ real needs in mind. These are being consistently updated to meet the customers' evolving requirements. We seek your feedback to make our offerings more meaningful for your business. Ask for a demonstration today or send us an email with more details.

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Android App Development
Artificial Intelligence
BPO Call Center
Digital Marketing
iOS Development
Mobile App Development
SEO Keyword Research
Hourly rate $15.00 - $30.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Aug 30, 2021
Nduna Solutions BPO Avatar

Nduna Solutions BPO

Melbourne, Australia

The world of today is one that has brought about a new era where technology is at the heart of all business processes and functions. Outsourcing is a business practice in which an organisation’s non-core functions are framed out to a specialized third-party service provider enabling the organisation to save both time and money. At Nduna Solutions we offer world-class services which cater to our client’s needs. Our amenities include but are not limited to Customer support, Data Entry, Inbound and Outbound Call centre, Telemarketing, Live Chat and Financial support just to highlight a few. We pride ourselves in providing highly qualified candidates who are excellent English speakers with a strong work ethic dedicated to delivering high standards of excellence at par with none.

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Account Management
Account Reconciliation
BPO Call Center
Business Process Outsourcing IT Services
Telemarketing
Hourly rate $5.00 - $5.00
Minimum project size None
Agency size 11-50 workers
Member since Aug 25, 2021
Zacest Contact Solutions Avatar

Zacest Contact Solutions

Marilao, Philippines

We are a team of enthusiastic, reliable and hardworking individuals who has several years of experience providing professional, efficient and high quality service to various call center companies. Our team is skilled in communicating with clients over the phone, chat, email, text and social media. We are always eager to learn to utilize any new tools that get the job done perfectly and we take pride in the quality of work that we do. We are fluent in the English language as well as a workhorse in terms of customer satisfaction, leadership, and discipline. We are self-reliant, very keen to details, and composed of rockstars who can easily find ways to motivate and inspire each other. We look forward to working with you in providing exceptional, outstanding and excellent customer service and anything else you may need help with! Cheers to your success, Zacest Contact Solutions

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BPO Call Center
Online Chat Support
Customer Service
Phone Support
Social Media Management
Technical Support
Email Communication
Hourly rate $5.00 - $8.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Aug 23, 2021
Centro Global Solutions Avatar

Centro Global Solutions

Cairo, Egypt

Contact Center & BPO Provider Centro Global Solutions is a multinational boutique provider of customer contact solutions and business process management. Centro Global Solutions provides call center and business process outsourcing services in North America, Europe, the Middle East and the Asia Pacific regions. Comprised of the most passionate employees, we passionately serve a wide range of clients. Our clientele ranges from startups to large-sized businesses primarily in the Healthcare, Automotive and Telecom industries. Our main philosophy is to invest in our people; this has been the main driver of our success to-date.

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Business Process Management
BPO Call Center
Business Process Outsourcing IT Services
Lead Generation
Sales
Sales Presentation
Telecommunications Engineering
Hourly rate $20.00 - $20.00
Agency size 500+ workers
Member since Aug 17, 2021

A/B Business Services

Giza, Egypt

We are A/B Business Services an emerging Callcenter provider with 5 years of experience, we helped our clients to achieve a distinguished career in their own line of business through a well-Managed serves oriented partnership.

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BPO Call Center
Call Center Management
Cold Calling
Lead Generation
Telemarketing
Scheduling
Lead Generation Strategy
Hourly rate $6.00 - $12.00
Minimum project size None
Agency size 2-10 workers
Member since Aug 12, 2021
Essence-Solution Virtual Call Center - Inbound/Outbound Avatar

Essence-Solution Virtual Call Center - Inbound/Outbound

Saint Paul, United States

Essence-Solution is a Minnesota based Contact Center that offers 24 hour call services. We specialize Inbound customer and retention services,email handling , appointment setting and telemarketing. All of our reps are vets they all have 5+ years in the industry and posses all the necessary skills to make any project successful. We also offer 24/7 support service. Please Reach Out to discuss your call needs and we can provide you the solution Essence-solution we are the nature of RESULTS !!!!

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BPO Call Center
Online Chat Support
Clerical Skills
Customer Service
Phone Support
Sales Presentation
Telemarketing
Hourly rate $15.00 - $15.00
Member since Jul 29, 2021
Pioneer Support Avatar

Pioneer Support

San Jose del Monte City, Philippines

We are a growing company that is continuously growing and with the ability to attract experienced Filipino telecommunications staff and customer service support. Our employees supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

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BPO Call Center
Business Process Outsourcing IT Services
Online Chat Support
Customer Service
Data Entry
Email Copywriting
Fast Track
Hourly rate $6.00 - $6.00
Member since Jul 28, 2021

Jackbell Communications

Old Harbour, Jamaica

I am the owner and director of Jackbell Communications, a support services provider with over 7 years of experience. Over the many years of offering our services, We have been successful in sales and customer support. We have proven to be exceptional and have been consecutive in meeting assigned quotas or targets. I am very passionate about meeting and working with new people, and creating work opportunities for talented individuals. Our goal is to ensure our support service team are exceptional as a representation of your company / brand, increasing sales and strengthen productivity - Displays professionalism, Strong Communication, Team Player, flexibility, ability to work in a fast-paced environment. Our offered services includes: • Sales Services • Operations Support Services • Customer Support Services

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BPO Call Center
Cold Calling
Customer Relationship Management
Customer Service
Lead Generation
Phone Support
Sales Presentation
Hourly rate $25.00 - $25.00
Minimum project size $5K+
Agency size 11-50 workers
Member since Jul 14, 2021

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Frequently asked questions

What does BPO mean?

BPO stands for business process outsourcing.

What is BPO?

Business process outsourcing is when an organization delegates some of its processes to an external provider known as a BPO company or BPO provider. The latter is then fully responsible for managing these processes to meet any key performance indicators agreed with the client and ensure customer satisfaction.
Some outsourcing services provided by BPO companies can be applied across a range of different industries. These include:
  • IT services, technical support, and quality assurance
  • Telemarketing, digital marketing, e-commerce, and market research
  • Back-office support and other support services
  • Call centers and contact centers for inbound and outbound communications
  • Human resources and payroll
  • Virtual assistant services and data entry
  • Procurement, project management, and supply chain issues
Other BPO services require industry-specific knowledge and are commonly applied in sectors such as:
  • Healthcare
  • Financial services
  • Real estate

What is the main focus of BPO?

While top BPO companies can manage a wide range of business operations, information technology is often their core focus. IT-intensive services companies offer include software development, data processing, automation, and managing contact centers to deal with customer communications via email, social media and other digital channels.
Outside of its technical competencies, the BPO industry is also highly focused on customer experience management. Via call center services or other channels, it's up to business process outsourcing companies to ensure high levels of customer support on behalf of their clients.

What is the difference between BPO and ITES?

Information technology-enabled services (ITES) refer to processes that rely on information technology and digital channels to deliver the business services requested by the client. Since all BPO relies on information technology to a large extent, these terms are often used interchangeably.

What are the benefits of companies using BPO?

For most organizations, the primary goal of process outsourcing is to cut costs and free up time for their workforce to focus on high-value tasks.
As well as being cost-effective, BPO can also help an organization improve its customer care. Outsourcing firms manage call centers and other support functions worldwide, including India and the Philippines, enabling them to provide multilingual, round-the-clock customer support on behalf of their clients.

What are some common BPO interview questions?

If you make the shortlist and land an interview with a BPO company, you should expect to be asked questions like:
  • What are the different types of BPO?
  • Are you comfortable working night shifts?
  • Tell us about a time when you handled a complaint from an angry customer
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