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C-Tech Solutions PH Avatar

C-Tech Solutions PH

General Santos, Philippines

• We can work independently with minimal supervision. • We're adept at working in a fast-paced environment demanding strong organizational, leadership, and interpersonal skills. • Detail-oriented and resourceful in spearheading data analysis, diligent, trustworthy, can work under pressure, flexible, open to criticism, honest and reliable and willing to undergo training to become, more suitable for the position applying for: Skills: Lead Generation, Scheduling, Research, Video editing, Admin support, Chat support, Data Entry, Customer Support, Call Support, Prospecting, Cold-calling

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Phone Support
Call Center Management
Cold Calling
Data Entry
BPO Call Center
Virtual Assistant
LinkedIn
Hourly rate $4.00 - $4.00
Agency size 2-10 workers
Member since Mar 1, 2021
eVirtual Assistants Avatar

eVirtual Assistants

San Jose de Buenavista, Philippines

eVirtualAssistants is a leading Business Processing Outsourcing (BPO) company based in Antique, Philippines. We pride ourselves in providing premium, quality virtual assistance and call center services to small and medium sized businesses. We offer services such as administrative work, social media and marketing, lead generation and sales for our clients as well as call center services. We are an outsourcing company based in the Philippines that specializes in finding the perfect VA to match your needs and a call center that offers quality customer service and outbound sales and telemarketing. eVirtual Assistants is your very own HR department! Our mission is simple. Help you lead a more productive and balanced life by providing high quality but affordable services. Here at eVA, your success is our success! eVirtualAssistants offers you a very competitive package and on top of that, you don’t need to worry about other “extra” expenses like providing office equipment or renting office space. We also have a team of professional Agents and VAs that work around the clock and support you and your team if you need extra help. Talk about teamwork!

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Digital Marketing
Phone Support
Real Estate
Copywriting
General Office Skills
Call Center Management
BPO Call Center
Hourly rate $5.00 - $5.00
Agency size 51-200 workers
Member since Feb 10, 2021
Logica Infotech Services Pvt. Ltd. Avatar

Logica Infotech Services Pvt. Ltd.

Kolkata, India

Logica Infotech Services is an India based BPO Provider & IT Consultancy Company. We have been serving clients globally in BPO/ KPO Services like Contact Center Services, Back Office Processing , Healthcare BPO , BFSI BPO , etc. since last 11+ years.

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Inbound Marketing
Outbound Sales
Data Mining
Healthcare IT
Data Extraction
Lead Generation
Call Center Management
Hourly rate $25.00 - $25.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Feb 9, 2021
HAWKTECH SOLUTIONS PVT LTD Avatar

HAWKTECH SOLUTIONS PVT LTD

Hyderabad, India

Expeirenced Data Developer, who loves to play with Data perfoming Data Analysis to Analytics jobs, well verse with Excel Big Data Technologies using Spark, Spark SQL, Spark Streaming, Python, Hive, Kafka, Sqoop, HBase, Cassandra, MongoDB, Pig Latin, SQL, and Correlated technologies in the environment. Cloudera, Horton Works, Data Lake, , AWS Cloud, AWS Services, Microsoft Azure and GCP.

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Data Analysis
Big Data
Cloud Database
IT Recruiting
Data Entry
Software Development
Website
Hourly rate $10.00 - $50.00
Agency size 11-50 workers
Member since Feb 5, 2021
VA Connect Ph Avatar

VA Connect Ph

Baguio, Philippines

Let me start by asking - How are you doing? What part of your business gives you sleepless nights? Help me, help you. I may be new to the platform but I have been a virtual assistant for over 6 years. Through my years of experience, I have recognized and understood the importance of time and effort in building a career. This passion for helping out clients grow and seeing them succeed drives me to go above and beyond for every project. I strive for excellence and trust. It is always best to hire support or assistance while you are busy growing your business and you need someone who is smart and as professional as you are. Someone who can offer a fantastic collaborative partnership. This is where I come in. I am here to help you concentrate on what matters most - Building your business!

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Real Estate
Customer Engagement
BPO Call Center
Zoom Video Conferencing
Administrative Support
Phone Communication
Email Communication
Hourly rate $13.00 - $13.00
Agency size 2-10 workers
Member since Jan 11, 2021

Al-Siraaj Tech

Lahore, Pakistan

Sales & Marketing Expert for startups, businesses, and agencies Hi potential clients! I’m a top performing Sales and Marketing Expert with over 5 years of combined experience in cold calling, customer service, lead generation and appointment setting. Utilize my talent to manage and build your sales, boost brand value, train your sales team and/or convert your prospects into paying customers. My clients are the top companies and startups in their industries and continue to seek my services as an in Sales.Expert in B2B Sales, Telemarketing, and Lead Generation for small, medium and startup companies looking to grow in the US market. I love working with tech startups and very meaningful, community supportive companies, and open to working with companies in the cannabis industry. I am a quick learner, transparent, great communicator, empathetic, enthusiastic, tech-savvy — I can figure out systems and software quickly Skills and Achievements: ✔ Proven customer support experience. ✔ Strong phone contact handling skills and active listening. ✔ Customer orientation and ability to adapt/respond to different types of characters. ✔ Excellent communication and presentation skills. ✔ Ability to multi-task, priorities, and manage time effectively ✔ Web Scraping ✔ Data Scraping ✔ Lead Generation ✔ Data Entry ✔ Data Mining ✔ B2B Marketing ✔ PDF Conversion ✔ Cold Calling ✔ Telemarketing ✔ Data Research / Analysis (Internet & Document References) ✔ Administrative support ✔ Data Cleansing ✔ Email Handling ✔ Live Chat Operator ✔ Linkedin Research

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Lead Generation
Call Center Management
Cold Calling
Data Entry
Live Chat Operator
BPO Call Center
Real Estate Investment Assistance
Hourly rate $5.00 - $5.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Dec 14, 2020
HRRA Avatar

HRRA

Tbilisi, Georgia

HRRA Ltd. is a leading consulting agency in Georgia with over 350 employees and registered client portfolio of over 15 000 companies (including companies from Fortune 100 list). For over 10 years we provide Human Resource consulting and BPO services to local and global companies.

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Internet Recruiting
Call Center Management
IT Recruiting
Customer Acquisition
BPO Call Center
Virtual Assistant
Procurement
Hourly rate $15.00 - $15.00
Minimum project size $5K+
Agency size 201-500 workers
Member since Nov 25, 2020
Virtual Experts, Philippines Avatar

Virtual Experts, Philippines

San Jose, Philippines

Virtual Experts PH is a global leader in business process outsourcing (BPO) and management solutions. Established in 2017 and based in the Philippines, we specialize in assisting businesses of all sizes, small, medium, large, and international in optimizing their operations by leveraging innovative human resource solutions, cutting-edge technology, and proven techniques. Our goal is to enhance productivity and efficiency while ensuring a seamless integration with your existing processes and workflows. We offer a range of professional virtual assistants and call center agents to fill roles such as Social Media Manager, Project Manager, Executive Assistant, Personal Assistant, Admin Assistant, Customer Service Representative, and Telemarketing/Cold Calling Specialist. Our candidates are skilled in key areas like project management, social media marketing, email and calendar management, phone handling, real estate support, e-commerce, and more. Currently, we have over 150 virtual assistants and agents actively supporting partner companies across the USA, UK, Australia, Canada, Singapore, and China. Our clients quickly recognize our dedication to helping them gain and maintain a competitive edge within their industries. This is reflected in our exceptional client retention rate and our proven ability to save businesses significant amounts in annual operating costs. At Virtual Experts PH, we believe that delivering outstanding service translates into daily loyalty and long-term value for your business. Our mission is to support you in every aspect of your sales and post-sales processes.

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Virtual Assistance
BPO Call Center
Call Center Management
Hourly rate $5.00 - $5.00
Minimum project size $100K+
Agency size 500+ workers
Member since Nov 24, 2020

Ramz Global Services

Lahore, Pakistan

Ramz Global Services has its headquarters in USA and have clientele of 16% in Pakistan, 28% in US, 22% in Canada 10% & 15% in UK & Australia + other countries RGS Call Center Services” is the sister company of 6by7LLC and was established in 2009 to handle the contact center services. It has been in the field since over a decade and offers a wide range of call center services to numerous industries and businesses. In RGS. we have a professional network of specialist professionals where we have • Team of skilled professionals o Advertisement o Accounts o Admin o Team Leaders o IT professionals o Development Specialists o Professional Customer Service Experts • Infrastructure o Professional environment o Technological help facility o High speed Internet lines o Latest machinery with backup facility • Coaching o Special classes for staff knowledge enhancement o Professional advance training for every job o Product Knowledge o Morale booster meeting.

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Inbound Marketing
Outbound Sales
HubSpot
Mystery Shopping
Call Center Management
Cold Calling
VICIDIAL
Hourly rate $5.00 - $10.00
Agency size 11-50 workers
Member since Nov 19, 2020
Leap Gateway Inc Avatar

Leap Gateway Inc

Montreal, Canada

- Versatile - Strong knowledge of outbound and inbound calls - Strong knowledge of VOIP software - Lead generating expert I have over 20 years of call center experience and can run a multitude of campaign simultaneously and can help any clients increase their client base Our inhouse software makes sure we save on our clients phone line cost so they can focus more on other aspects of their business. Please visit our website leapgateway.com to have more clarity on what we can do.

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Inbound Marketing
Outbound Sales
Lead Generation
VoIP Software
Customer Acquisition
Data Entry
Cloud Computing
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Nov 12, 2020
Rooqet - Customer Support | Call Centre  Avatar

Rooqet - Customer Support | Call Centre

Yerevan, Armenia

Rooqet's Customer Support Outsourcing Services: Elevating Customer Experience Across Channels At Rooqet, we redefine customer support outsourcing with a comprehensive suite of services tailored to meet the diverse needs of modern businesses. Our standout feature lies in our ability to seamlessly handle multichannel support, covering email, calls, social messaging, and chat. Key Highlights: Email Support: Our dedicated team is adept at managing email inquiries promptly and professionally, ensuring that every customer concern is addressed with precision and care. Call Handling: Rooqet's skilled professionals offer efficient call support, providing a human touch to customer interactions and resolving issues in real-time. Social Messaging Expertise: In the age of social media, we recognize the significance of timely and engaging customer interactions. Rooqet ensures a proactive approach to social messaging support, enhancing your brand's online presence. Live Chat Support: Delivering instant gratification, our live chat support team is available 24/7 to address queries, guide customers, and enhance their overall experience. Around-the-Clock Availability: Rooqet understands that customer issues don't adhere to a 9-to-5 schedule. That's why our support services are available 24/7, ensuring your customers receive assistance whenever they need it. With Rooqet's Customer Support Outsourcing Services, you not only gain a partner committed to excellence but also unlock the power of multichannel support, providing your customers with a seamless and efficient experience across every interaction point. Elevate your customer service game with Rooqet today.

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Email Support
Virtual Assistance
Call Center Management
Customer Support
BPO Call Center
Online Chat Support
Customer Service
Hourly rate $8.00 - $10.00
Agency size 11-50 workers
Member since Oct 28, 2020
JDA InfoTech Solutions Avatar

JDA InfoTech Solutions

Ozamiz, Philippines

Our business manager has been in the call center industry for more than a decade. Well-equipped with the knowledge and experience, she started with the operations at the comfort of her own home. Having had a strong background in Training & Development, coupled with passion, she ensures constant training and coaching to all of our agents. Since then, JDA InfoTech Solutions has grown. We are now a team of more than 20 experienced appointment setters (lead qualifiers). We have done cold calling campaigns for the following niche: ✔️ credit repair ✔️ insurance (final expense, etc) ✔️ medical equipment ✔️ real estate ✔️ roofing ✔️ travel & hospitality We can also take customer service, technical support, and back-office tasks off your plate—and make them better. You’ll get a dedicated team who’ll help you manage quality at high volumes, quickly train new team members, and make powerful process improvements. With JDA InfoTech Solutions as your partner, you can focus on building your business, while your customers get the exceptional service they deserve.

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Network Administration
Real Estate
Lead Generation
PHP
Database Administration
Cold Calling
BPO Call Center
Hourly rate $6.00 - $16.00
Agency size 11-50 workers
Member since Oct 27, 2020

Exellar Technologies Pvt Ltd

Bengaluru, India

We are a team of experts with more 20 years individually in the BPM Space specializing in Customer Life Cycle Management (Customer Care,Sales/Revenue,Support,Quality) Digital Transformation ( Automation,AI,Social Media Management,Analytics,BOTS) Shared Services ( HR,Finance and Accounting,Document Management,Transaction Processing) Our team has worked for diverse Forbes Top 100 Companies spanning Telecom,BFSI,ECom,Travel and Hospitality, Technology, FMCG, Healthcare, Manufacturing, Education,Media and NGO's. We offer transformation related solutions that could either revolutionise a part of your business or create a solution that can manage core competencies.

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Customer Acquisition
Customer Engagement
Revenue Management
Customer Experience
BPO Call Center
Complaint Management
Digital Transformation
Hourly rate $20.00 - $20.00
Minimum project size None
Agency size 2-10 workers
Member since Oct 23, 2020
Zeno Bridge Avatar

Zeno Bridge

Lahore Cantt, Pakistan

I am a customer support representative with vast knowledge and experience in the customer support field. I have experience in inbound call support, chat support, technical support, and email support. I do have hands-on experience in Zendesk, Freshdesk, Sprinklr, Shopify, Jira, and MS Office. I have the basic knowledge of dropshipping and can work any time as per the need of the client and project. I have an experienced team that can provide 24/7 support. We can work fast and can maintain quality as well. We can work according to the SLA and AHT provided by the client. I am looking forward to doing business in this field and satisfy our clients at any cost.

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Outbound Sales
Cold Calling
Shopify
Zendesk
Salesforce
BPO Call Center
Email Campaign Setup
Hourly rate $8.00 - $8.00
Minimum project size None
Agency size 11-50 workers
Member since Oct 10, 2020

The Pearltech Group

Austin, United States

Over 15 years in the customer service industry with at least 5 of those managing Business Process Outsourcing contracts 10+ years in the IT industry performing Project Management and general team management Industries covered: Healthcare, Real Estate, Hospitality, Tech, Oil and Gas, Banking, etc.

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Outbound Sales
Phone Support
Documentation
Customer Relationship Management
Call Center Management
Cold Calling
Data Entry
Hourly rate $9.00 - $9.00
Member since Aug 27, 2020
JindalX Avatar

JindalX

New Delhi, India

JindalX is a global service company focused on delivering awesome customer experiences for its clients. With our focus on continuous innovation, out-of-the-box solutions, and being enablers for our customers, we find the missing ‘X’ that propels us as partners towards ‘Xponential’ growth. Customer Acquisition In an extremely competitive business ecosystem, acquiring new customers is a big challenge. We build industry and business specific models to engage with prospective customers and bring them onboard. Customer Service We focus on first-connect-resolution with personalized attention. Every interaction matters and we ensure customer relationships are nurtured and strengthened with each conversation. Customer Retention A bad experience can drive a customer away. We provide accurate information, candid solutions and take complete ownership of resolution to win-back customers.

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Email Support
Outbound Sales
Technical Support
Customer Relationship Management
Call Center Management
Customer Acquisition
Customer Retention
Hourly rate $6.00 - $6.00
Minimum project size None
Agency size 500+ workers
Member since Aug 7, 2020

Simply Contact

Dnipro, Ukraine

Simply Contact is a Ukrainian Outsourcing Contact Center working with clients all over the world. We provide : - Customer Care services - Inbound&Outbound Sales (cold/hot client base) - Back Office Support - IT products technical Support - Surveys&Questionnaries Services - Ordering Service - chat support 400+ multilingual agents ready to provide contact center services for the leading Ukrainian and international companies on different languages 24/7/365. Our main goal is to achieve our clients'​ targets and keeping the projects healthy.

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Email Support
Outbound Sales
Phone Support
ServiceChannel
Cold Calling
Product Knowledge
Live Chat Operator
Hourly rate $8.00 - $12.00
Minimum project size $1K+
Agency size 201-500 workers
Member since Jul 20, 2020
Atalan Avatar

Atalan

Barranquilla, Colombia

ATALAN is a company that provides enterprise customer with Telephony, Television, Security, Cloud and Tech Support Solutions. We are an agency with 20 years experience in IT, Outsourcing Services & Campaign Management with business in Canada, USA and LATAM. We provide Equipment & Solutions for Enterprise companies such as ISP's, Call Centers and Offices. etc We work Along side with Canlith Technologies in Canada and our Main office is in Barranquilla, Colombia.

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Outbound Sales
MikroTik RouterOS
Call Center Management
VoIP Software
IT Management
IPTV
VICIDIAL
Hourly rate $8.00 - $8.00
Minimum project size None
Agency size 11-50 workers
Member since Jul 15, 2020
Atalan Bpo Avatar

Atalan Bpo

Barranquilla, Colombia

Atalan Bpo is a call center located on Barranquilla, Colombia. We are on the market since 2016 providing a variety of contact center solutions. We specialize on customer service, sales and technical support campaigns. Availability and infrastructure for 50 agents to manage your campaigns. Our low rates and quality makes a good match with our customers relationship. We are also implementing the work from home to fulfill our customers requirement due to the pandemic.

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Outbound Sales
Technical Support
Cold Calling
Colombian Spanish Dialect
Debt Collection
BPO Call Center
English
Hourly rate $5.00 - $5.00
Agency size 11-50 workers
Member since Jul 15, 2020
SQUAREROOM PH Avatar

SQUAREROOM PH

Quezon City, Philippines

Over 8 years of experience with Customer Service and Call Center services My Agency members worked in a renowned company, which allowed me to learn how to work in a dynamic environment and over-deliver to work flawlessly with little or any supervision, and to develop a keen eye for detail. Our goal is to become a full-time freelancer in our agency. During my career, I've developed an aptitude for: -Administrative help - data entry, email handling, & research. -Customer Support - live chat, inbound or outbound phone support, order processing, & email handling. -Design & Multimedia - text to audio transcription, voice-over, voice recording, graphic design and video editing. -Sales - lead generation, appointment setting and cold calling -MS Word, MS Excel, PDF, Google Docs -Linkedin, Data Scraping, Research, Content Writing Considering that I'm hardworking & that I always seek unknown things to learn, I'd love an opportunity to be a valuable part of your team, so reach out. AN OVERVIEW OF OUR PARTNER CALL CENTER: Ascend Iligan Call Center Services Our Philippines BPO Leadership team has extensive experience in BPO management. Ascend is a customer interactions service provider that masterfully embraces the vision, spirit and tiered goals of our clients. Working collaboratively with our clients, our aim is to contribute to their longevity and profitability in the marketplace while ultimately ensuring our strategic growth and a reasonable return to our investors. Our team has expertise in inbound customer support, outbound cold calling, appointment setting, lead generation, social media marketing, sales and have worked with different clients which handles not only CSR but technical programs. We are well-versed in terms of Quality Assurance & Customer Satisfactions. I will offer our services at a very moderate fee that will be affordable for your business needs. Further, our services are reliable that will bring a lot of benefits for you. Our staff will attend to your requirement and will provide complete benefiting and satisfactory services to you. Reach out. Your business growth is our chief priority and our success. I will look forward to being part of your team. INTEGRITY IS THE SECRET OF OUR SUCCESS ❤️

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Technical Support
Lead Generation
Social Media Marketing
Real Estate
Appointment Setting
BPO Call Center
Project Management
Hourly rate $4.00 - $8.00
Minimum project size $5K+
Agency size 11-50 workers
Member since May 29, 2020

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Frequently asked questions

What does BPO mean?

BPO stands for business process outsourcing.

What is BPO?

Business process outsourcing is when an organization delegates some of its processes to an external provider known as a BPO company or BPO provider. The latter is then fully responsible for managing these processes to meet any key performance indicators agreed with the client and ensure customer satisfaction.
Some outsourcing services provided by BPO companies can be applied across a range of different industries. These include:
  • IT services, technical support, and quality assurance
  • Telemarketing, digital marketing, e-commerce, and market research
  • Back-office support and other support services
  • Call centers and contact centers for inbound and outbound communications
  • Human resources and payroll
  • Virtual assistant services and data entry
  • Procurement, project management, and supply chain issues
Other BPO services require industry-specific knowledge and are commonly applied in sectors such as:
  • Healthcare
  • Financial services
  • Real estate

What is the main focus of BPO?

While top BPO companies can manage a wide range of business operations, information technology is often their core focus. IT-intensive services companies offer include software development, data processing, automation, and managing contact centers to deal with customer communications via email, social media and other digital channels.
Outside of its technical competencies, the BPO industry is also highly focused on customer experience management. Via call center services or other channels, it's up to business process outsourcing companies to ensure high levels of customer support on behalf of their clients.

What is the difference between BPO and ITES?

Information technology-enabled services (ITES) refer to processes that rely on information technology and digital channels to deliver the business services requested by the client. Since all BPO relies on information technology to a large extent, these terms are often used interchangeably.

What are the benefits of companies using BPO?

For most organizations, the primary goal of process outsourcing is to cut costs and free up time for their workforce to focus on high-value tasks.
As well as being cost-effective, BPO can also help an organization improve its customer care. Outsourcing firms manage call centers and other support functions worldwide, including India and the Philippines, enabling them to provide multilingual, round-the-clock customer support on behalf of their clients.

What are some common BPO interview questions?

If you make the shortlist and land an interview with a BPO company, you should expect to be asked questions like:
  • What are the different types of BPO?
  • Are you comfortable working night shifts?
  • Tell us about a time when you handled a complaint from an angry customer
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