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East Jaguar International Avatar

East Jaguar International

Johannesburg, South Africa

We're a high-quality sales and customer support service that has been in business since early 2018. We assist companies within niche markets across the country to answer their inbound calls, providing an intimate understanding of the services offered by that particular partner to a customer. Our agents answer your phone 24/7/365 to improve your reputation and generate business for you. Your callers will never get voicemail, and you can work smarter. We can sound just like your in-house support team, while also: • Screen callers and collect the information you need • Connect callers directly to you and your team with optional call patching • Seamlessly integrate your CRM with ours to assist with queries • Schedule appointments for you through our online appointment setting system • Makes and support Sales, send messages by email, text, or mobile app. • Answer questions from your FAQs.

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BPO Call Center
Call Center Management
Customer Relationship Management
Outbound Sales
Phone Support
Sales
Inbound Inquiry
Hourly rate $15.00 - $15.00
Minimum project size None
Agency size 11-50 workers
Member since Jul 5, 2021
Royale Digital Solutions Avatar

Royale Digital Solutions

Iligan City, Philippines

Royale Digital Solutions is a one stop, standard and licensed call center that is fully equipped with the latest technology in the telemarketing and call center industry. Our call center will be located in the heart of Iligan City, Lanao del Norte, Philippines and we are positioned to work for a wide range of client ranging from religious organizations, to political parties to corporate organizations. Royal Digital Solutions will operate as an outbound and inbound call center; our service offerings will cover all aspect of call centers activities such as providing telephone answering services, providing contract or fee-basis telemarketing services, providing wakeup call services, providing voice mailbox services, providing telephone solicitation services, providing message services, providing customer service via call centers, technical support, debt collection and related call center advisory and consultancy services. Our business goal is to work towards becoming one of the leading call center agency brands in the whole of Northern Mindanao and in the nearest future compete with the leaders in the industry not only in the Philippines but also in the global stage. We are not ignorant of the fact that building a standard and world class call center from the scratch requires huge capital base especially for the purchase of world – class and up – to date call center equipment and software applications et al, which is why we have perfect plans for steady flow of cash from our business partners with interest in our line of business. We can confidently say that we have a robust financial standing and we are ready to take on any challenge that we encounter in the industry. We are well – staffed and well – equipped to run a 24 hours a day and 7 days a week call center with a well – planned shift system. We will ensure that all our employees are selected from a pool of qualified and customer centric people in and around Iligan City, Lanao del Norte and also from any part of the Philippines. We will make sure that we take all the members of our workforce through the required trainings that will position them to meet the expectation of the company and to compete with other players in the Philippines and throughout the globe. At Royale Digital Solutions our client’s best interest will always come first, and everything we do will be guided by our values and professional ethics. We will ensure that we hold ourselves accountable to the highest standards by meeting our client’s needs precisely and completely. We will cultivate a working environment that provides a human, sustainable approach to earning a living, and living in our world, for our partners, employees and for our clients.

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BPO Call Center
CAD
Call Center Management
Cold Calling
Customer Experience
Customer Service
Data Collection
Hourly rate $3.00 - $8.00
Agency size 11-50 workers
Member since Jul 3, 2021
ByFone Inc. Avatar

ByFone Inc.

Medellin, Colombia

We support your everyday business progress through tailored solutions related to outsourcing processes. Our staff is well-trained and capable in any way possible. Being bilingual gives us the upper hand in the market, do not allow yourself to be trapped by language barriers, let us handle it for you. We understand there are some things that your support network is not prepared to overtake or is not trained to fulfill. Our team is going to take that responsibility off your back and let you focus on the real things your business is ready to complete and actually belong to your core competencies. Inbound Voice Call Center: Let us be your dedicated line for customer service receiving any call related to inquiries, questions, complaints, suggestions, or anything connected to your service or product. Outbound Voice Call Center: Should you need a salesforce to support your product, ByFone has the trained staff to aid you in any way possible. From order entries to cross-selling, up-selling, and product offerings. We help you gain quality leads with our dedicated product support associates. 24 Hour IVR & Email Services: We also provide our customers with the option of 24-hour Interactive Voice Response (IVR) and email response support. This tool provides our clients with the highest degree of support around the clock and is great for maintaining high levels of customer satisfaction and engagement. Marketing Solutions: Have trouble designing and executing digital campaigns? We offer our services for Online Communications and Digital Marketing such as: SEO/SEM Social Media Strategies Community Managers Paid Ads Content Creation and Curation Email Marketing Campaigns Lead Generation Recruitment & Talent Acquisition: Are you looking for the best people to work for your company? We help you build profiles for specific roles inside your business. Let us manage the tasks of finding the right staff for you. Transitional & Emergency Services: Every business needs a backup plan when their systems are down, going through an upgrade transition, or are currently overwhelmed. ByFone offers a Transitional Service that aids your company during these times. Upon request, we can provide a speedy response in order to meet any emergency requirements for the period of time specified by our clients. We’ll be your customers’ point of contact when your business is impacted by upgrades, transitions, shutdowns, or different emergencies like weather-related shutdowns, holidays, or global pandemics such as COVID-19. When faced with a workforce reduction we have your customer service needs covered for a few days, a few weeks, or for a few months as your team recovers.

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BPO Call Center
CallTools Call Center Software
Cold Calling
Digital Marketing
Outbound Sales
Phone Support
Sales
Hourly rate $100.00 - $150.00
Agency size 11-50 workers
Member since Jun 23, 2021
Hines Solutions Avatar

Hines Solutions

Montego Bay, Jamaica

ABOUT US: Why Hines Solutions? With Advanced experience in working in Customer Service environments including Hospitality & Tourism and the Call Center. We are a group of Elite people with the diversified skill sets and extensive experience needed to take your business to the next level. You can Expect the Best out of us Each Time. We just take action and let our work do the talking. WHY CHOSE A VIRTUAL TEAM FROM JAMAICA? *Accent Neutralization: All agents on our team communicate effectively as native English speakers with no accent. Standard English is the official language of Jamaica and used in all domains of public life. It is derived from our history as British English. *Experienced: All our agents have over 3 years of experience working in Customer service environments. Why? Hospitality & Tourism and the Call Centre dominates our country. Many of the sector’s workers are university graduates. It is our culture, it is in our blood to deliver excellent customer service to our clients. In Jamaica there are : -Over 60 Call Centers -Over 40,000 BPO workers in Jamaica  -And Over 4,000 Hotels *Stable Internet Connection: Our agents meet the minimum of 50 to 100 Mbps download speeds required to work remotely. Our ISP is FLOW which delivers the fastest internet service which is fibre optic. *Minimum to Zero power outages - With our country been driven by the BPO sector and Hotels. Power outages are minimal and occasional. It is normally quickly restored if disconnected due to incidents. Our agents are based in the city where power outages are infrequent to zero. At Hines Solutions, we provide an Iron-Clad Service Guarantee.

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Administrative Support
BPO Call Center
Call Center Management
Customer Experience
Customer Service
Live Chat Operator
Technical Support
Hourly rate $6.00 - $15.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Jun 19, 2021
Explore & Do Technologies Avatar

Explore & Do Technologies

Hyderabad, India

We have spent the past 10 years building beautiful websites for companies of all shapes and sizes. Our comprehensive knowledge of graphic design and various content management systems makes it easy for us to build completely customized websites & Mobile Apps. This includes websites & Apps with advanced features such as E-Commerce functionality and paid membership areas.

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BPO Call Center
Business Process Outsourcing IT Services
Digital Marketing
Graphic Design
Lead Generation
Adobe Photoshop
WordPress
Hourly rate $99.00 - $99.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Jun 15, 2021
HiredSupport.com Avatar

HiredSupport.com

Rancho Cucamonga, United States

HiredSupport is a leading support as a service provider, where we handle customer service for clients big and small. HiredSupport has been recognized as a top outsourcing customer service company by Clutch, and we're even more affordable than hiring freelancers. What you get with HiredSupport is professional customer service agents and virtual assistants who work inside our office with team members that are working 24/7 (reliability), back up agents for specific kinds of campaigns (redundancy), and our wealth of knowledge across many types of software (expertise). We are an all-in-one 24/7 contact center for handling your day to day business operations for businesses big and small. For the past 7 years, we have worked with clients all around the world in all major countries and markets to change their customer experience (CX), lower operation costs, and increase their revenue. We have worked with hundreds of clients successfully in many industries including: Simple and complex SaaS, eCommerce stores (Shopify and Amazon based), cryptocurrency exchanges, food delivery apps, digital payment and wallet apps, car rental apps, car dealerships, lawyers, realtors, dentists, wellness centers, moving companies, insurance companies, design companies, seo companies, and we could help you too! We offer professionally trained agents for just about any task that your business needs including live chat, email and help desk, voice support, eCommerce support and management (Shopify, Amazon Stores), SaaS, lead generation, data entry, transcribing, content moderation, call moderation and analysis, virtual assistants, and more. We start with detailed training sessions which involve our clients educating us on how business operations, the services or products they offer, and any training documentation. We ask questions and learn everything we can about your business. The team members assigned along with management will participate in these training sessions. After training, we create test scenarios and train our knowledge gained about your business with the agents assigned to your campaign. We do this until we know your business inside and out, and you (as a client), are satisfied with our knowledge. When ready, we go live and take over as your new team members. An account manager will keep create reports and help measure customer satisfaction scores (CSAT) to ensure we are delivering a stellar customer support experience to your customers. We strategically setup to scale up as fast as your growing business needs in just a short notice. Once we're live, we'll remain in contact with you via any team based communication channel (Slack, Skype, or any preferred software) so that we're always staying in the loop. Here is how we help our clients: ⦁ Customer Service (Live Chat, Email Support, Helpdesk) ⦁ Phone Support ⦁ E-commerce Support ⦁ SaaS Support ⦁ Technical Support ⦁ Store management (Amazon, Shopify) ⦁ AirBNB Management ⦁ Social Media Management

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Amazon Seller Central
BPO Call Center
Online Chat Support
Customer Service
Customer Support
Data Entry
Order Processing
Hourly rate $5.00 - $10.00
Minimum project size None
Agency size 51-200 workers
Member since Jun 2, 2021
Elizabeth Creations Avatar

Elizabeth Creations

Magsingal, Philippines

We are a team of professional home-based service providers. We cater to different businesses around the world. Elizabeth Creations is a start-up agency that is striving to be on top. We are dedicated to providing exceptional services to help you and many Filipino professionals grow in their online careers. Our passion and dedication lead us here!

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Administrative Support
BPO Call Center
Call Center Management
Online Chat Support
Customer Experience
Customer Support
Data Entry
Hourly rate $5.00 - $25.00
Agency size 11-50 workers
Member since May 31, 2021
Callensys Avatar

Callensys

Sibiu, Romania

Fast-growing, professional English-speaking team, Callensys is a new start-up BPO related company, based in Romania, ready to provide the best results for your company’s needs. Each member of our team has previous experience in Customer Care Interaction, Customer Support, Sales, Front Office, or Back Office, all united by the same motto that Callensys was built upon "Providing Services with Utmost Care". With a vast portfolio of skills acquired in their personal experience, Callensys’ team would be the answer for every brand’s biggest fear: Customer Management. We are ready to take on any challenge while building with you best practices for a successful relationship between your brand and your customers. Able to provide high-standard services and full-circle feedback to improve your relationship with your clients and to ensure continuous adaptation to an ever-changing environment. Some of the fields we excel in are: Customer Care Customer Support Inbound and Outbound Calls Tech Support Payment Processing File Processing Literature Review Scientific Writing Translation Data Analysis. With a team that includes people with previous corporate experience in management positions, we are able to provide a vast array of services from team management to business to business relationships alongside any of the call center services with English. If your brand’s priority is to provide high-standard customer services then hit us up with the challenges you are facing. We would love a challenge! For additional information regarding our services, please do not hesitate to visit our website!

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BPO Call Center
Online Chat Support
Data Collection
Data Entry
Inbound Marketing
Outbound Sales
Phone Support
Hourly rate $10.00 - $10.00
Minimum project size $1K+
Agency size 2-10 workers
Member since May 7, 2021
Global Tech Media Pvt Ltd Avatar

Global Tech Media Pvt Ltd

Lahore, Pakistan

I am working in customer services field since 7 years. I have commendable experience to understand the customers psychic to grab them. I have a predictable team who can put their full potential to meet their assigned objectives to provide our respected clients what they expect from us. If our respected client provide us chance to serve them we will definitely not disappoint them. Regards

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B2B Marketing
BPO Call Center
Online Chat Support
Cold Calling
Content Writing
Customer Service
Email Marketing
Hourly rate $5.00 - $7.00
Minimum project size $100K+
Agency size 11-50 workers
Member since Apr 12, 2021

SeventhP

Lahore, Pakistan

I have more than 7 years experience in Software Development and IT market, I have worked for many national and international projects in many areas like: analysis, Architecture, Development Testing and Marketing. Some of them are as follows: 1. Gain Property management (USA Miami & SE) 2. Dragons Mart (UAE) 3. Gillian Mckeith (UK) 4. Financier (Australia) and many more My Expertise : Mobile (iPhone, Android, Blackberry, Windows Mobile, Symbian and HTML5 Mobile Websites, Phone Gap). Web Site (PHP , Joomla, Wordpress, Magento, Codeigniter,OpenCart, Drupal, Java, J2EE, .Net). Graphics & Animation(Flash,video services from promo videos, marketing videos, commercials and corporate AVPs, Logo design, Banner design,mobile application design,2d animation,3d animation) Marketing: (SEO, PPC, Adwords, SMM, FB Adverts, Remarketing, Retargeting).

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Affiliate Marketing
BPO Call Center
Digital Marketing
Lead Generation
Mobile App Development
Mobile Marketing
Search Engine Optimization
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Mar 5, 2021
C-Tech Solutions PH Avatar

C-Tech Solutions PH

General Santos, Philippines

• We can work independently with minimal supervision. • We're adept at working in a fast-paced environment demanding strong organizational, leadership, and interpersonal skills. • Detail-oriented and resourceful in spearheading data analysis, diligent, trustworthy, can work under pressure, flexible, open to criticism, honest and reliable and willing to undergo training to become, more suitable for the position applying for: Skills: Lead Generation, Scheduling, Research, Video editing, Admin support, Chat support, Data Entry, Customer Support, Call Support, Prospecting, Cold-calling

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BPO Call Center
Call Center Management
Cold Calling
Data Entry
Phone Support
Virtual Assistant
LinkedIn
Hourly rate $4.00 - $4.00
Agency size 2-10 workers
Member since Mar 1, 2021
eVirtual Assistants Avatar

eVirtual Assistants

San Jose de Buenavista, Philippines

eVirtualAssistants is a leading Business Processing Outsourcing (BPO) company based in Antique, Philippines. We pride ourselves in providing premium, quality virtual assistance and call center services to small and medium sized businesses. We offer services such as administrative work, social media and marketing, lead generation and sales for our clients as well as call center services. We are an outsourcing company based in the Philippines that specializes in finding the perfect VA to match your needs and a call center that offers quality customer service and outbound sales and telemarketing. eVirtual Assistants is your very own HR department! Our mission is simple. Help you lead a more productive and balanced life by providing high quality but affordable services. Here at eVA, your success is our success! eVirtualAssistants offers you a very competitive package and on top of that, you don’t need to worry about other “extra” expenses like providing office equipment or renting office space. We also have a team of professional Agents and VAs that work around the clock and support you and your team if you need extra help. Talk about teamwork!

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BPO Call Center
Call Center Management
Copywriting
Digital Marketing
General Office Skills
Phone Support
Telemarketing
Hourly rate $5.00 - $5.00
Agency size 51-200 workers
Member since Feb 10, 2021
Logica Infotech Services Pvt. Ltd. Avatar

Logica Infotech Services Pvt. Ltd.

Kolkata, India

Logica Infotech Services is an India based BPO Provider & IT Consultancy Company. We have been serving clients globally in BPO/ KPO Services like Contact Center Services, Back Office Processing , Healthcare BPO , BFSI BPO , etc. since last 11+ years.

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BPO Call Center
Business Process Outsourcing IT Services
Call Center Management
Customer Experience
Data Entry
Data Extraction
Data Mining
Hourly rate $25.00 - $25.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Feb 9, 2021
HAWKTECH SOLUTIONS PVT LTD Avatar

HAWKTECH SOLUTIONS PVT LTD

Hyderabad, India

Expeirenced Data Developer, who loves to play with Data perfoming Data Analysis to Analytics jobs, well verse with Excel Big Data Technologies using Spark, Spark SQL, Spark Streaming, Python, Hive, Kafka, Sqoop, HBase, Cassandra, MongoDB, Pig Latin, SQL, and Correlated technologies in the environment. Cloudera, Horton Works, Data Lake, , AWS Cloud, AWS Services, Microsoft Azure and GCP.

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Big Data
BPO Call Center
Data Analysis
Data Entry
DevOps
IT Recruiting
Website
Hourly rate $10.00 - $50.00
Agency size 11-50 workers
Member since Feb 5, 2021
VA Connect Ph Avatar

VA Connect Ph

Baguio, Philippines

Let me start by asking - How are you doing? What part of your business gives you sleepless nights? Help me, help you. I may be new to the platform but I have been a virtual assistant for over 6 years. Through my years of experience, I have recognized and understood the importance of time and effort in building a career. This passion for helping out clients grow and seeing them succeed drives me to go above and beyond for every project. I strive for excellence and trust. It is always best to hire support or assistance while you are busy growing your business and you need someone who is smart and as professional as you are. Someone who can offer a fantastic collaborative partnership. This is where I come in. I am here to help you concentrate on what matters most - Building your business!

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Administrative Support
BPO Call Center
Zoom Video Conferencing
Email Communication
Phone Communication
Real Estate
Scheduling
Hourly rate $13.00 - $13.00
Agency size 2-10 workers
Member since Jan 11, 2021

Al-Siraaj Tech

Lahore, Pakistan

Sales & Marketing Expert for startups, businesses, and agencies Hi potential clients! I’m a top performing Sales and Marketing Expert with over 5 years of combined experience in cold calling, customer service, lead generation and appointment setting. Utilize my talent to manage and build your sales, boost brand value, train your sales team and/or convert your prospects into paying customers. My clients are the top companies and startups in their industries and continue to seek my services as an in Sales.Expert in B2B Sales, Telemarketing, and Lead Generation for small, medium and startup companies looking to grow in the US market. I love working with tech startups and very meaningful, community supportive companies, and open to working with companies in the cannabis industry. I am a quick learner, transparent, great communicator, empathetic, enthusiastic, tech-savvy — I can figure out systems and software quickly Skills and Achievements: ✔ Proven customer support experience. ✔ Strong phone contact handling skills and active listening. ✔ Customer orientation and ability to adapt/respond to different types of characters. ✔ Excellent communication and presentation skills. ✔ Ability to multi-task, priorities, and manage time effectively ✔ Web Scraping ✔ Data Scraping ✔ Lead Generation ✔ Data Entry ✔ Data Mining ✔ B2B Marketing ✔ PDF Conversion ✔ Cold Calling ✔ Telemarketing ✔ Data Research / Analysis (Internet & Document References) ✔ Administrative support ✔ Data Cleansing ✔ Email Handling ✔ Live Chat Operator ✔ Linkedin Research

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BPO Call Center
Call Center Management
Online Chat Support
Cold Calling
Data Entry
Email Marketing
Lead Generation
Hourly rate $5.00 - $5.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Dec 14, 2020
HRRA Avatar

HRRA

Tbilisi, Georgia

HRRA Ltd. is a leading consulting agency in Georgia with over 350 employees and registered client portfolio of over 15 000 companies (including companies from Fortune 100 list). For over 10 years we provide Human Resource consulting and BPO services to local and global companies.

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BPO Call Center
Call Center Management
Online Chat Support
Customer Acquisition
Internet Recruiting
IT Recruiting
Procurement
Hourly rate $15.00 - $15.00
Minimum project size $5K+
Agency size 201-500 workers
Member since Nov 25, 2020
Virtual Experts, Philippines Avatar

Virtual Experts, Philippines

San Jose, Philippines

Virtual Experts PH is a global leader in business process outsourcing (BPO) and management solutions. Established in 2017 and based in the Philippines, we specialize in assisting businesses of all sizes, small, medium, large, and international in optimizing their operations by leveraging innovative human resource solutions, cutting-edge technology, and proven techniques. Our goal is to enhance productivity and efficiency while ensuring a seamless integration with your existing processes and workflows. We offer a range of professional virtual assistants and call center agents to fill roles such as Social Media Manager, Project Manager, Executive Assistant, Personal Assistant, Admin Assistant, Customer Service Representative, and Telemarketing/Cold Calling Specialist. Our candidates are skilled in key areas like project management, social media marketing, email and calendar management, phone handling, real estate support, e-commerce, and more. Currently, we have over 150 virtual assistants and agents actively supporting partner companies across the USA, UK, Australia, Canada, Singapore, and China. Our clients quickly recognize our dedication to helping them gain and maintain a competitive edge within their industries. This is reflected in our exceptional client retention rate and our proven ability to save businesses significant amounts in annual operating costs. At Virtual Experts PH, we believe that delivering outstanding service translates into daily loyalty and long-term value for your business. Our mission is to support you in every aspect of your sales and post-sales processes.

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BPO Call Center
Call Center Management
Virtual Assistance
Hourly rate $5.00 - $5.00
Minimum project size $100K+
Agency size 500+ workers
Member since Nov 24, 2020

Ramz Global Services

Lahore, Pakistan

Ramz Global Services has its headquarters in USA and have clientele of 16% in Pakistan, 28% in US, 22% in Canada 10% & 15% in UK & Australia + other countries RGS Call Center Services” is the sister company of 6by7LLC and was established in 2009 to handle the contact center services. It has been in the field since over a decade and offers a wide range of call center services to numerous industries and businesses. In RGS. we have a professional network of specialist professionals where we have • Team of skilled professionals o Advertisement o Accounts o Admin o Team Leaders o IT professionals o Development Specialists o Professional Customer Service Experts • Infrastructure o Professional environment o Technological help facility o High speed Internet lines o Latest machinery with backup facility • Coaching o Special classes for staff knowledge enhancement o Professional advance training for every job o Product Knowledge o Morale booster meeting.

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BPO Call Center
Call Center Management
Online Chat Support
Cold Calling
Five9
HubSpot
Inbound Marketing
Hourly rate $5.00 - $10.00
Agency size 11-50 workers
Member since Nov 19, 2020
Leap Gateway Inc Avatar

Leap Gateway Inc

Montreal, Canada

- Versatile - Strong knowledge of outbound and inbound calls - Strong knowledge of VOIP software - Lead generating expert I have over 20 years of call center experience and can run a multitude of campaign simultaneously and can help any clients increase their client base Our inhouse software makes sure we save on our clients phone line cost so they can focus more on other aspects of their business. Please visit our website leapgateway.com to have more clarity on what we can do.

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BPO Call Center
Cloud Computing
Customer Acquisition
Customer Service
Data Entry
Inbound Marketing
Lead Generation
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Nov 12, 2020

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Frequently asked questions

What does BPO mean?

BPO stands for business process outsourcing.

What is BPO?

Business process outsourcing is when an organization delegates some of its processes to an external provider known as a BPO company or BPO provider. The latter is then fully responsible for managing these processes to meet any key performance indicators agreed with the client and ensure customer satisfaction.
Some outsourcing services provided by BPO companies can be applied across a range of different industries. These include:
  • IT services, technical support, and quality assurance
  • Telemarketing, digital marketing, e-commerce, and market research
  • Back-office support and other support services
  • Call centers and contact centers for inbound and outbound communications
  • Human resources and payroll
  • Virtual assistant services and data entry
  • Procurement, project management, and supply chain issues
Other BPO services require industry-specific knowledge and are commonly applied in sectors such as:
  • Healthcare
  • Financial services
  • Real estate

What is the main focus of BPO?

While top BPO companies can manage a wide range of business operations, information technology is often their core focus. IT-intensive services companies offer include software development, data processing, automation, and managing contact centers to deal with customer communications via email, social media and other digital channels.
Outside of its technical competencies, the BPO industry is also highly focused on customer experience management. Via call center services or other channels, it's up to business process outsourcing companies to ensure high levels of customer support on behalf of their clients.

What is the difference between BPO and ITES?

Information technology-enabled services (ITES) refer to processes that rely on information technology and digital channels to deliver the business services requested by the client. Since all BPO relies on information technology to a large extent, these terms are often used interchangeably.

What are the benefits of companies using BPO?

For most organizations, the primary goal of process outsourcing is to cut costs and free up time for their workforce to focus on high-value tasks.
As well as being cost-effective, BPO can also help an organization improve its customer care. Outsourcing firms manage call centers and other support functions worldwide, including India and the Philippines, enabling them to provide multilingual, round-the-clock customer support on behalf of their clients.

What are some common BPO interview questions?

If you make the shortlist and land an interview with a BPO company, you should expect to be asked questions like:
  • What are the different types of BPO?
  • Are you comfortable working night shifts?
  • Tell us about a time when you handled a complaint from an angry customer
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