Top 50+ BPO companies

We are a growing company with undescribable talent to bring to every company that works with us, our history comes from 10 years now, building our way through success and client satisfaction in all of our campaigns. We currently have a strong network of agents ready to take into any challenge that will come our way, almost 50 and growing, they have been chosen carefully by our amazing HR team and we continuously provide them with new tools and training on all the possible areas we cover in our company. We believe in human talent and we strive to not only beign the best but to be #1 and always give an outstanding experience to all of our clients. Anyone with a heart and an eye for good business is our goal, we enjoy the process of getting to know who we will be working with and how we can keep a nice professional relationship, based in trust and communication. We facilitate all the tools going from the talent, hardware, software and a comfortable space to make the process enjoyable and profitable every step of the way.

'Suma Soft is a Leading Technology Services Company with legacy of 18 years. With benchmarked services & solutions for BPO, Software Development, Technical Support and Cyber Security to global clients. We believe in fostering better business relations and delivering value.' Mission To provide seamless and cost-efficient ITES solutions with commitment of excellence in Service Delivery to our customers, stakeholders and shareholders. WHO WE ARE? We are a Software development agency with global talent and reach. Our team of professionals have the training and experience to grow your business, whether that be related to Software Development, Technical Support, BPO services, Testing Services, Cyber Security Services, Web design, or Mobile Applications. Since 2000, we have helped our clients grow their brand and optimize their business’ performance. Suma Soft is an ISO 9001:2008 and 27001:2005 certified firm, a one stop shop for Software Development, QA Testing and Technical Support needs. With an experience spanning 18 years and a global clientele list, we can be your perfect technology partner. WHAT WE OFFER? ✔ We have expertise with all the major technology & platforms ✔ Software Development – UI/UX, Enterprise Application, Application Maintenance, Mobile Application, Microsoft Stack, Open Source Stack, Database. ✔ Software Testing – Functional testing, ERP testing, PLM testing, Software testing, mobile Application testing & etc. ✔ Technical Support- Live chat support, Email support, Remote desktop Services, IT help Desk Services, tech support services, Network Security monitoring services, , ServiceNow managed Services, Nwtwork Monitoring services ✔ Business Process outsourcing: BPO services, Customer Support services, call center services, Live chat support services & many more… WHY CHOOSE US? We are certified partners with all the major platforms and have an excellent track record of custom development, API fulfillment and third party integration. We have servers throughout the world as well as a team of professionals ready to help you at a moment’s notice. We are flexible, dedicated, and aspire to excellence with each and every project. ✔ Technical Support (24/7 support, responsive service, maintenance and troubleshooting) ✔ Quality solutions developed by following standard and rigorous quality processes ✔ 2000+ satisfied clients ✔ 10+ Years of Technical Experience ✔ 50+ Highly Skilled IT professionals ✔ Flexible engagement models

I am Enthusiastic, reliable and hardworking individual who has working experience of over 8 years in the field of customer support and data entry. I am also skilled in communication with clients over email and phone and has good experience In Zendesk and live chat support. I meet deadlines and a good team player.

We have a simple approach. Our technology solutions are centered around our talent, exponential technologies and delivering purposeful outcomes for our customers, many which are recognized global brands. We provide these services quietly, choosing to remain behind the scenes. So, we don’t blow our own horn much. We’re not particularly good at that. What we are good at is delivering meaningful and creative services. We are organized around our hundreds of talented expert professionals and associates who are all part of a distributed hub-and-spoke network of centers of excellence (COEs) with the central hub located in Costa Rica. Our name, e2e, was born of the fact that we have the end-to-end scale, infrastructure and technology talent to help our clients execute on their digital transformation. We are driven by process but push innovative thinking towards the best solutions for our clients by using our collective creative brain. We’re able to make meaningful contributions in support of our clients’ digital transformation in a cost-efficient manner because we’re able to execute. We are able to execute because we see each solution, large scales or small, as one that’s co-created with our customers while leveraging our unique delivery centers model. SERVICES OVERVIEW Ground Truth smartSourcing | Minding the gap in Artificial Intelligence & Machine Learning Machines are increasingly evolving from human-controlled, to automated, to autonomous, with the ability to act on their own without human input, that is, in most cases. Though they represent only 5% of all the autonomous tasks to be performed, it’s the 1% – 5% gap that can create the most critical challenges. For instance, how will an autonomous vehicle response at a five-way intersection, when all vehicles arrive at the same time? E2e’s autonomous human execution layer can fill in the gap. e2e Center of Excellence | Nearshore, Onsite & Hybrid Managed Services or T&M Solutions e2e is comprised of a hub-and-spoke network of COEs in the Americas covering key markets and technologies. Through each COE, we work with our ecosystem of clients, global operations and partners to develop leading-edge business solutions and services that drive our clients’ digitalization, performance, results and growth. IoT smartHub | Intellectual property and intellectual capital e2e recognizes that opportunities abound for our clients, many which play a critical role in some facet of the Internet of Things. Through our smartHub, we support our clients in development environments, data acquisition, data aggregation, and both front and back-end applications.

We are a team of professional and highly skilled virtual assistants based in Philippines. We specialize in Virtual Assistance, Data Entry and Research, Social Media Management, QA and Software Testing, Customer and Technical Support, Video Editing and Graphics.

We set out to create a business model that, for the first time, made outsourcing affordable to businesses of any size, and we have successfully done just that. Today, we provide offshore outsourcing services, from our delivery centers around the globe. Our facilities feature an on-site management team working during the night i.e. US daytime, fully redundant voice and data links to the US, enterprise-grade network infrastructure, redundant generator sets, and all of the features of any large provider without the large cost-structures. Our service-offerings comprise end-to-end customer management solutions, including an array of call-center and back-office support services. We help businesses deliver superior customer experience, improve customer loyalty, drive incremental revenue growth, maximize operational and organizational efficiency, and save operating costs, by managing services on their behalf.

Outsourcing Call Center with Representatives currently available for your project. Experience from beginning to end process in business through multiple verticals; Healthcare, Telecom, Travel, Retail, Mortgage, Corporate, etc. Prices for call center offshore work starts 8$/hr consulting $125/hr. Top Competencies for EPICC 1. Call Center Services 2. Efficiency Planning 3. KPI Performance/Analytics 4. Trend Analysis & Analytical Reporting 5. SOP Creation/Modification 6. Complete Business Assessment End to End 7. Process/Journey Mapping 8. Client Communication/Presentation 9. Vendor Management 10. Recognition Campaigns 11. Compensation Development/Assessment 12. P&L Analysis/ Improvement Plans 13. Business Launch/Downsize 14. Leadership Development (Front line through executive) 15. Answering Service / Admin / Front Desk Expertise in the following Verticals • Healthcare • Retail • Telecom • Travel • Ecommerce • Banking & Finance • Government Healthcare • Mortgage Areas of excellence • Sales IB/OB • Back Office • Service • Finance • Marketing

We are a team of Customer Service Representatives, Virtual Assistants, Workforce Managers (Schedulers and Analysts), Data Analysts providing support in the fields of travel, sales and distribution, and call center operation. We come from different fields. The team consists of Bachelor's and Masters Degree holders. We have medical back ground, a registered Nurse and a registered Physical Therapist/ Physiotherapist, one has a Bachelor's Degree Public Health; another has a Masters Degree in Hotel and Restaurant Management, one has a Bachelor's Degree in Commerce and Marketing. Each one of us has different call center experience in travel, sales and distribution, customer service (tiers 1 & 2), medical insurance (sales and services), data analysis, data reporting, real time monitoring, scheduling and forecasting. Every team member is fluent in English both written and spoken. We have Word, Powerpoint, and Excel experts. We have basic SEO knowledge, Shopify shop management including content creation, social media management (FB, Ig, Pinterest). We are open to hours, part time and full time, and any time zone.

We, at One Door Technologies, specialize in providing top notch contact center solutions to all kinds of businesses across the globe. Our system is backed with organized infrastructures and back-up systems for smooth and hurdle-free operations on a 24/7 basis. We are always prepared to handle all sorts of challenges around the clock. One Door Technologies, believes in making business easier for you by providing your company with the best outsourcing facilities. We happen to have all the required machinery and technology to help companies enjoy success. One Door Technologies, specializes in providing back office support services/processing, customer life cycle management, call centers, BPO, technical support, customer care services, sales, surveys and research. We have mastered the art of technology, outsourcing and consultancy. Our agents are highly trained and ready to assist our gratified clients anytime and anywhere. We, at One Door Technologies, believe in taking off the burden from your shoulders by providing you with the best solutions and assistance. If you run a startup or are facing difficulties with retaining clients, we have the best solution to all your problems. Ranging from technical support, BPO and customer lifecycle management to surveys, sales and research, One Door Technologies, specializes in providing all such facilities and assures you a strong global business presence. Being an One Door Technologies client makes you a leader in your respective industry. Whether you own a small business or an elite group of companies, your partnership with us can lead towards a bright and prosperous future.

We are an Office/Admin and Accounting Agency that provides small and big businesses their needs in achieving their target and goals. Our business’ main service consists of Customer Service (available 24/7), Accounting & Bookkeeping, Administrative and Office Management. Compose of 10 active Agents, 1 Human Resource Manager, 1 Team Supervisor, 2 Accountants, 2 Project and Administrators and 2 IT & Maintenance. Equipped with 30 Desktop computers with I3 processor 8g RAM 1000 GB Hard disk, optic fibre Internet with 500 mbps dedicated line with a redundancy of 200 mbps, call recorder, HD CCTV with 24/7 monitoring and electric generator for backup. We have 10 available Agents who can start immediately as we aim to expand our services by next year. We make sure that our skilled, talented, experienced and reliable Agents, Team Leaders and Managers are one of the best that is why each of them went through a meticulous hiring process and continuous trainings along the way. Aside from that, we can also help you set up your business or company in The Philippines. From sourcing affordable suppliers, hiring agents down to business registrations, we can help you every step of the way! With all our equipment and competent Agents, Team Leaders and Managers we are confident that we can be a big part to any company (big or small) in helping them achieve their goals.

Australian-managed Virtual Assistant/Call Center services with our office based in BGC Manila, Philippines. Our target market is currently Australia. Our Filipino customer service and virtual assistant staff have been hand-picked and are highly intelligent and capable. They can speak fluent Australian English and have backgrounds working in call centers, fraud departments and related support departments for companies such as ANZ, Telstra, HSBC, Citibank, JP Morgan and Wells Fargo. Have the peace of mind of coordinating projects with our Australian-born management. Contact us now for a Skype or Phone "preview" with one of our support staff and a coordinator, and you won't be disappointed by our service. We currently specialise in customer service, fraud screening, virtual assistants and social media/website support.

Nitro Impact aids businesses in fulfillment of their business processes in order to deliver world-class services to their customers. Nitro Impact provides Business Process and Call Center Services on multiple areas of the Sales and Service Delivery Spectrum. Whether it is Order Taking, Technical Helpdesk, or any business process that fit your requirement, we're here to help. Established in 2013, Nitro Impact has over a decade of experience in the BPO industry between its founding members. Extensive backgrounds in the fields of sales & telemarketing, customer service, technical helpdesk, online marketing, data entry and transcription with deep exposure in the cultures of English speaking countries where it had ties to Oil & Power, Automotive, Telecommunications, Timeshare, Retail and Online Marketing industries. With members co-located in the same office, Nitro Impact delivers with great efficiency, providing tangible difference versus under-supervised freelancers. Effective leadership and management raises everyone's productivity along with collaboration, and continuous improvement. Since its' inception, Nitro Impact has served the following industries: eCommerce, Membership Retail, Renewable Energy, Financial Services, Healthcare, and Insurance Services. In taking the next step of bringing the company to Upwork, Nitro Impact believes it opens itself to all kinds of opportunities, showing the Upwork Community what kept the company thriving and successful the past 5 years.

Our aim is to provide companies with reliable and efficient service in our specified areas. We pride ourselves in ensuring our agents are versatile and operate with the highest level of professionalism. We currently operate with five agents and are expanding to fit the needs of new companies. All our agents are experienced and have years of experience within the service industry. Their skills include but are not limited to, the ability to type over 35WPM, Accent and voice neutralization which comes in handy while taking phone calls, exceptional email etiquette. Our agents are reliable, dependable, honest, meticulous, efficient, highly receptive to new information, they are tech savvy and go above and beyond to ensure the highest level of customer service, hence the name Cus-Centricity.

With my Experienced of being a Virtual assistant, I have refined my skills in web research, email marketing and other administrative tasks. I am proud to say that I have been honest and reliable for my previous employers. I am willing to learn more and do other tasks provided that training will be rendered. I work with minimal supervision, but has always been efficient in everything I do and I am hardworking.

I have many years of experience managing call centers both within India and overseas. Specialize in US based Campaign. My skill set includes from bottom level to top level management, i know all levels of management steps for successful campaign ,team procurement, training, script writing and negotiations with clients as well as hiring, firing and team motivation. Most recently I have been working with a variety of centers of various size from 5 to 60 seats and doing a combination of one on one training as well as group training. I have been worked with client based in Philippine, India, Nepal and United Kingdoms. With over 7 years of extensive experience I have a proven ability to take a project from an idea into successful campaign with my skills.

We offer remote staffing & services solutions. Our pool of available professionals and talent perfectly suits the remote working environment as we let them undergo rigorous processes to become part of our community. Here are some skill areas that customers use us for: - Managerial roles & Virtual Assistants i.e. admin, customer support, sales, lead generation, eCommerce support - Marketing i.e. Digital, SEO, Social media - Design & Development i.e. WordPress, front/backend, mobile/software - Creative i.e. content writing, graphic design, video editing Working with us will get you a partner, who can continuously and proactively support your business growth throughout various stages of your remote journey.

Superior Customer Service & Support in facets of email, chat, and phone. As well as, accurate translation of Spanish or Haitian Creole. I am an American living abroad for 10+ years now. I was educated and acquired my professional experience in the US. I held Customer Service positions with several well-respected companies in the United States for 12 years. I have had specialized training in Customer Service from basic issues, to complex problems, including call center management and office supervisor. English is my mother tongue, but I also speak fluent Spanish. I have experience in email, live chat, outbound and inbound calls. I have worked in the fields of eCommerce, telecommunications, and hospitality to name a few. The travel bug bit me, and I have been experiencing different cultures, languages, and lands ever since. As a result, I have attained more insight, and knowledge which is a benefit in the field of Customer Service. More importantly, I have met many people along the way that have now become my network of agents. Consisting of many expats like myself, and others that speak English and have the skills necessary to perform to my standards. Due to the fact that all agents live abroad, pay rates are lower, but quality has not been compromised. My team and I give our all, and take pride in any project we take on. Allow us to impress you ;o) as we deliver Superior Service.