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Nitro Impact aids businesses in fulfillment of their business processes in order to deliver world-class services to their customers. Nitro Impact provides Business Process and Call Center Services on multiple areas of the Sales and Service Delivery Spectrum. Whether it is Order Taking, Technical Helpdesk, or any business process that fit your requirement, we're here to help. Established in 2013, Nitro Impact has over a decade of experience in the BPO industry between its founding members. Extensive backgrounds in the fields of sales & telemarketing, customer service, technical helpdesk, online marketing, data entry and transcription with deep exposure in the cultures of English speaking countries where it had ties to Oil & Power, Automotive, Telecommunications, Timeshare, Retail and Online Marketing industries. With members co-located in the same office, Nitro Impact delivers with great efficiency, providing tangible difference versus under-supervised freelancers. Effective leadership and management raises everyone's productivity along with collaboration, and continuous improvement. Since its' inception, Nitro Impact has served the following industries: eCommerce, Membership Retail, Renewable Energy, Financial Services, Healthcare, and Insurance Services. In taking the next step of bringing the company to Upwork, Nitro Impact believes it opens itself to all kinds of opportunities, showing the Upwork Community what kept the company thriving and successful the past 5 years.

Our aim is to provide companies with reliable and efficient service in our specified areas. We pride ourselves in ensuring our agents are versatile and operate with the highest level of professionalism. We currently operate with five agents and are expanding to fit the needs of new companies. All our agents are experienced and have years of experience within the service industry. Their skills include but are not limited to, the ability to type over 35WPM, Accent and voice neutralization which comes in handy while taking phone calls, exceptional email etiquette. Our agents are reliable, dependable, honest, meticulous, efficient, highly receptive to new information, they are tech savvy and go above and beyond to ensure the highest level of customer service, hence the name Cus-Centricity.

With my Experienced of being a Virtual assistant, I have refined my skills in web research, email marketing and other administrative tasks. I am proud to say that I have been honest and reliable for my previous employers. I am willing to learn more and do other tasks provided that training will be rendered. I work with minimal supervision, but has always been efficient in everything I do and I am hardworking.

I have many years of experience managing call centers both within India and overseas. Specialize in US based Campaign. My skill set includes from bottom level to top level management, i know all levels of management steps for successful campaign ,team procurement, training, script writing and negotiations with clients as well as hiring, firing and team motivation. Most recently I have been working with a variety of centers of various size from 5 to 60 seats and doing a combination of one on one training as well as group training. I have been worked with client based in Philippine, India, Nepal and United Kingdoms. With over 7 years of extensive experience I have a proven ability to take a project from an idea into successful campaign with my skills.

We offer remote staffing & services solutions. Our pool of available professionals and talent perfectly suits the remote working environment as we let them undergo rigorous processes to become part of our community. Here are some skill areas that customers use us for: - Managerial roles & Virtual Assistants i.e. admin, customer support, sales, lead generation, eCommerce support - Marketing i.e. Digital, SEO, Social media - Design & Development i.e. WordPress, front/backend, mobile/software - Creative i.e. content writing, graphic design, video editing Working with us will get you a partner, who can continuously and proactively support your business growth throughout various stages of your remote journey.

Superior Customer Service & Support in facets of email, chat, and phone. As well as, accurate translation of Spanish or Haitian Creole. I am an American living abroad for 10+ years now. I was educated and acquired my professional experience in the US. I held Customer Service positions with several well-respected companies in the United States for 12 years. I have had specialized training in Customer Service from basic issues, to complex problems, including call center management and office supervisor. English is my mother tongue, but I also speak fluent Spanish. I have experience in email, live chat, outbound and inbound calls. I have worked in the fields of eCommerce, telecommunications, and hospitality to name a few. The travel bug bit me, and I have been experiencing different cultures, languages, and lands ever since. As a result, I have attained more insight, and knowledge which is a benefit in the field of Customer Service. More importantly, I have met many people along the way that have now become my network of agents. Consisting of many expats like myself, and others that speak English and have the skills necessary to perform to my standards. Due to the fact that all agents live abroad, pay rates are lower, but quality has not been compromised. My team and I give our all, and take pride in any project we take on. Allow us to impress you ;o) as we deliver Superior Service.