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College of Hospitality Call Center

Saint Ann's Bay, Jamaica

I am a Public Relations Professional and a Trainer by Profession. My greatest strengths are Customer Service and Administration. I have been training young people over the last 25 years in gaining meaningful careers as Receptionists, Data Entry Clerks,Typists, Customer Service Agents and Marketing Representatives. I owned and managed the College of Hospitality and Vocational Skills where I trained over 5,000 persons in the respective skills above. I hold a Bachelor's Degree in Hospitality Management and Diplomas in Public Relations, Child Evangelism and Teacher Training. I worked with the STEP project for at risk persons through the National Training Agency (HEART TRUST) providing skills training for young men and women.

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BPO Call Center
Data Entry
Recruiting
Typing
Training
Hourly rate $15.00 - $15.00
Minimum project size None
Agency size 11-50 workers
Member since May 13, 2022
Smartech Solutions Avatar

Smartech Solutions

Lahore, Pakistan

Smartech Solutions is a BPO and digital marketing company that helps companies to cut down monthly costs and stay stress-free in handling operations and staff by outsourcing their work. We believe that every business should have the opportunity to focus on its core strengths without having to worry about the day-to-day tasks that bog them down. So whether you need someone to take care of your books, run your social media accounts, or just take some calls for you, we can help. We offer a wide range of services such as lead generation, telemarketing, cold calling, customer services, quality assurance, professional training, business development, SEO, web designing, social media marketing, social media management, graphic designing and more at affordable prices. Our team of experts have years of experience in the industry and are passionate about helping businesses grow.

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BPO Call Center
Call Center Management
Canva
Customer Acquisition
HootSuite
SEMrush
Search Engine Optimization
Hourly rate $10.00 - $10.00
Member since May 10, 2022
Day Translations, Inc. Avatar

Day Translations, Inc.

Tampa, United States

Day Translations is a company that can provide the following services: Day Translations: • Professional Certified Translation Services (Legal, Healthcare, Academic, Personal, Business), • Audiovisual services (Transcription, Subtitling, Dubbing, Voice-over), • Localization services (Audio, Video Game, App, or website localization). Day Interpreting: • Interpreting Services (Legal, Healthcare, Personal, or Business), • Video and over-the-phone interpreting. DayBPO: • BPO Services (Business Process Outsourcing): • Customer service, Sales, • Data processing, collections, Administrative Tasks, • Front & Back office services. Expand your business Globally with Day Translations. Contact us Today via message for any queries or quotes, we are open 24/7!

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BPO Call Center
Language Interpretation
Translation
Hourly rate $7.00 - $30.00
Minimum project size $5K+
Agency size 51-200 workers
Member since May 6, 2022
ExceCalls Avatar

ExceCalls

Davao, Philippines

Welcome to ExceCalls, where excellence meets unparalleled support. As a leading provider of virtual assistance, C-level support, and call center services, ExceCalls is dedicated to transforming the way businesses operate and excel in today's dynamic and competitive landscape. At ExceCalls, we understand the critical importance of efficient and reliable support services. Our team of experts is committed to delivering tailored solutions that empower your business to thrive. Whether you require virtual assistance to streamline day-to-day operations, C-level support to enhance executive productivity, or call center services to optimize customer interactions, ExceCalls is your trusted partner for comprehensive and cutting-edge solutions. Key Features: Expert Virtual Assistance: Our virtual assistants are skilled professionals ready to handle a wide range of tasks, from administrative duties to specialized projects. With ExceCalls, you can boost productivity and focus on strategic initiatives while we take care of the details. C-Level Support: Elevate your leadership's effectiveness with our dedicated C-level assistants. ExceCalls provides personalized support to executives, helping them manage priorities, streamline communication, and maximize their impact on organizational success. Call Center Excellence: Ensure exceptional customer experiences with our state-of-the-art call center services. ExceCalls leverages advanced technology and a skilled workforce to deliver seamless customer interactions, enhancing satisfaction and loyalty. Why Choose ExceCalls? Tailored Solutions: We understand that every business is unique. ExceCalls crafts customized solutions to address your specific needs and challenges, ensuring optimal results and a competitive edge. Reliability and Security: Trust is the foundation of our client relationships. ExceCalls prioritizes the security and confidentiality of your data, providing a reliable and secure environment for your business operations. Innovation: Stay ahead of the curve with ExceCalls' commitment to innovation. We continuously invest in the latest technologies and training to deliver cutting-edge solutions that keep your business at the forefront of industry trends. Partner with ExceCalls and experience the difference – where excellence is not just a goal, but a commitment we uphold in every service we provide.

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BPO Call Center
Call Center Management
Customer Service
Lead Generation
Sales & Marketing
Ecommerce
Call Center Software
Hourly rate $6.50 - $16.20
Agency size 51-200 workers
Member since Mar 28, 2022
SHUAR TECH Avatar

SHUAR TECH

London, United Kingdom

SHUAR TECH is offering you the best solution for your business, offering multiple services in Website Development, Graphic Designing, Mobile Apps Development, Digital Marketing and BPO Services. We make CMS, CRM and provide ERP solutions. our expertise are on on : word press, Php, Java script, Laravel, Node JS, React Native,

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Android App Development
BPO Call Center
Graphic Design
Illustration
Laravel
Node.js
SQL
Hourly rate $13.91 - $13.91
Agency size 11-50 workers
Member since Mar 16, 2022
Remote Answering Service Avatar

Remote Answering Service

Kingston, Jamaica

Remote Answering Service: "Your 24/7 Live Operator" “I’d like to speak to a real person.” How often have you selected that option when you get bombarded with questions from a chatbot online or a voice system pre-loaded with answers. Let us help you to help your customers. We provide real people who offer top-quality answering services. Our team comprises experienced representatives with relevant industry and call center experience. Your doors are never indeed closed when you work with us. We can schedule towing jobs for you outside of your business hours, so your customers are always covered. Stand out from other Roadside Assistance companies by providing your customers with the support and comfort they need. We are not held back by borders or physical location with our international team. Our staff is diverse, allowing us to provide you with the best service at affordable rates. We understand the importance of your business, and as such, all our staff is monitored during work hours to ensure your safety and the safety of your customers. Our staff covers: Call Handling - Live Call Handling/ Phone Answering Services - Message Taking Dispatching Services - We can accept new roadside assistance jobs and dispatch them to your drivers. This ensures that your customers are always covered and taken care of with real-time ETA updates. Billing We also provide billing services to our clients. Please reach out to us at sales@remote answeringservice.com for further details. Who We Are: Cost-Effective Answering Service Solution: - Best Answering For Small Businesses - Best Answering Service For Medium Businesses - Best Answering Service For Large Businesses Reach out to us today to learn more about our pricing structure and what we can do for you.

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BPO Call Center
Customer Service
Dispatch
Phone Support
Inbound Inquiry
Product Knowledge
Call Scheduling
Hourly rate $10.00 - $10.00
Minimum project size None
Agency size 11-50 workers
Member since Mar 10, 2022
Advista Multi Services & Solutions Avatar

Advista Multi Services & Solutions

Rawalpindi, Pakistan

We offer Consultancy Services N Solutions : 1 E-Commerce (Sellers & Dropship) 2 Accountancy (CA,CPA) 3 Finance 4 Auditing 5 Taxation USA 6 Data Scrapping (Dropship & Drop services) 7 Company Payrolls 8 Erp Software Design 9 Google (Shopping, Merchant, reviews) 10 Digital Marketing & SEO (Fb, Instagram, Twitter, Pinterest ) 11 Keywords Research (For E-commerce) 12 Mental Health Advice Consultancy 13 Website Creation and Design 14 Application Creation and Design (Andriod & IOS) 15 AWS tech node js dynamo DB full-stack applications 16 Bpo outsourcing Customer Support (inbound & outbound) Thanks and Regards MUHAMMAD WAQAR Advista Multi Solution 4-8 hours as per your need

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Accounting
BPO Call Center
CPA
E-Business Soft Solution e-Campus
GAAP
Internal Auditing
Virtual Assistant
Hourly rate $25.00 - $75.00
Minimum project size None
Agency size 11-50 workers
Member since Feb 18, 2022
Supirax Global Corporations Inc  Avatar

Supirax Global Corporations Inc

Plainfield, United States

At Supirax Global Corporations Inc our clients always come first. Our Call Center is an industry leader, and it’s because of the hard work we put into helping every one of our clients to reach their goals. We first opened our doors back in May 2020, and since then, we’ve built up a team of passionate and thoughtful storytellers who put their knowledge and experience to the test with every project undertaken. Through a wide range of services, we provide strategic guidance by creating different types of call center services and more. SupiraX vision is to become known as the customer interactions service provider that masterfully embraces the vision, spirit, and tiered goals of our clients. Working collaboratively with our clients, we contribute to their longevity and profitability in the marketplace while ultimately ensuring strategic growth and a reasonable return to our investors.

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B2B Marketing
BPO Call Center
Call Center Management
Online Chat Support
Customer Experience
Data Entry
Phone Support
Hourly rate $8.00 - $25.00
Minimum project size $100K+
Agency size 51-200 workers
Member since Feb 11, 2022
ArcPoint Global Avatar

ArcPoint Global

Karachi, Pakistan

We Love Transforming Product Ideas Into Digital Realities. ArcPoint Global – Arcpoint is a center of design, development and outsourcing with a world-class team of talented developers, designers, engineers, marketers and creative artists. We are motivated to build elegant and functional digital products that solve complex problems worldwide from last 8 successful years. 23% Increased Response Time 88% Fast Delivery Time 97% Client Satisfaction Index 70% Client Retention Rate We Design Result-Driven Visuals, Websites, Software & Mobile Apps for Entrepreneurs, Startups, and enterprises. We Start Here 01 IP Protection 02 Consultation & Project Discovery 03 Rapid Strategy Workshop 04 User Interfaces & Experiences 05 Agile Development 06 Testing & Incremental Quality Assurance 07 Support & Maintenance All are tailored to meet the specific demands of various industries, maximizing their profitability by increasing productivity, improving quality, reducing delivery time, and cutting operational costs to increase the bottom line for our clients.

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BPO Call Center
Business Process Outsourcing IT Services
Digital Art
Digital Marketing
Graphic Design
Mobile App Development
3D Animation
Hourly rate $20.00 - $70.00
Agency size 11-50 workers
Member since Jan 31, 2022

Optimus Vocatio

Mohammedia, Morocco

Optimus Vocatio is a premium BPO and Digital Services agency dedicated to streamlining your operations and elevating your brand identity. With a core leadership boasting over 17 years of experience in high-stakes customer support, we bridge the gap between operational excellence and digital innovation. Why partner with us? We don't just execute tasks; we optimize workflows. Whether you need a multilingual support team or a cutting-edge web application, we deliver results with 'surgical' precision. Our Core Verticals: 🎧 Customer Excellence (BPO): 24/7 Multilingual Support , Technical Troubleshooting, Ticket Management (Zendesk, Zoho), and Conflict Resolution. 💻 Tech & Development: Custom Website Creation (React, WordPress, Shopify) and Mobile App Development tailored for scalability. 🎨 Creative Studio: Professional Graphic Design, Branding, and UI/UX focused on user conversion. ✍️ Content & Translation: High-impact Copywriting, SEO-optimized content, and specialized Translation services . ⚙️ Business Logistics: Fleet coordination, Invoicing, and Data Management for field services. From startups to industry leaders, Optimus Vocatio is the partner that speaks the language of your growth.

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BPO Call Center
Call Center Management
Customer Relationship Management
Customer Acquisition
Customer Retention
Customer Service
Customer Support
Hourly rate $9.00 - $40.00
Minimum project size None
Agency size 11-50 workers
Member since Jan 29, 2022
MCBRANDON BUSINESS CONSULTING Avatar

MCBRANDON BUSINESS CONSULTING

Ibadan, Nigeria

My name is Brendan B. Michael and I am a Professional Content Creator and Proofreader. I specially welcome you to my desk. I write for a living and the journey started in 2013. I write blog/website contents, develop new ideas for website contents/design and recreate existing website contents/designs to desired standards. In addition to developing contents, I am highly skilled at identifying typos in words, pinpointing grammatical errors in sentences and spotting plagiarism in contents. I proofread contents to ensure they are error-free and 100% original. I have written and self-published several books and my writings span across different genres including; business, research, fiction, religious and many more. Some of my published contents on Amazon KDP include (but not limited to) the following: PRACTICAL EMOTIONAL INTELLIGENCE IN THE WORKPLACE and SOCCER RULES FOR SUCCESS IN BUSINESS. I also work with newbies-in-writing, as well as established writers, in developing ideas for their contents, recreating their existing contents and editing/proofreading/fine-tuning their contents to desired standards. If you have been searching for the right partner for your writing/proofreading needs, someone who is creative and can recreate your thoughts and ideas, and most importantly; someone who can give you the very result you seek, search no longer as you have just found one in me. I am available to delight you on the above-listed services and even more. Thank you for your time. Brendan B. Michael Professional Content Creator/Proofreader

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Book Writing
BPO Call Center
Content Creation
Graphic Design
Research Papers
Research Proposals
Sales Copywriting
Hourly rate $15.00 - $15.00
Agency size 2-10 workers
Member since Dec 28, 2021
Chat Support Service Avatar

Chat Support Service

Lahore, Pakistan

In a high-growth environment, the gap between "hiring more people" and "improving quality" is where most companies lose their momentum. I lead CSS (Chat Support Service). We provide managed support infrastructure designed to act as a permanent, high-caliber extension of technical product teams. Unlike traditional agencies, we specialize in the "Human-in-the-Loop" layer. We provide the 24/7 technical frontline that handles complex troubleshooting, billing escalations, and first-responder duties under direct US-level oversight. As a founder, I stay personally involved in our key partnerships. My background includes managing 24/7 technical operations for high-security infrastructure like OpenVPN and TorrentPrivacy. I treat my clients’ support standards as my own, ensuring that our execution consistently reflects the quality your brand demands. Why Leaders Partner with CSS: Proven SaaS Retention: We served as the core support engine for Landbot.io for over five years, scaling with them from early growth to global leadership. Fintech & Crypto DNA: We manage 24/7 support for platforms like FamaCash and Bitcoinbabe, handling wallet troubleshooting and sensitive financial inquiries. Technical Logistics Mastery: We provide real-time dispatch and operations support for logistics leaders like ExoFreight and Parade.ai. Security-First Approach: With a background in high-concurrency security tools, we understand the precision required when handling sensitive merchant and user data. We do not just provide "agents." We provide a stable, technical foundation that allows your core team to stay focused on high-level strategy and product roadmaps. Our Specialized Pillars: 24/7 Technical Support: Tier 1 and 2 troubleshooting, account setup, and API/integration assistance. Fintech Operations: Billing management, refund/chargeback handling, and payment status resolution. Logistics & Dispatch: Real-time supply chain management and chauffeur dispatch services. Global Coverage: Multilingual support including English, Spanish, Polish, and Korean. If you are looking for a reliable, permanent operational partner rather than a temporary fix, let's talk.

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BPO Call Center
Call Center Management
Online Chat Support
Complaint Management
Content Moderation
Customer Support
Dispatch
Hourly rate $15.00 - $15.00
Minimum project size None
Agency size 11-50 workers
Member since Dec 14, 2021
Sphere BPO Avatar

Sphere BPO

Yerevan, Armenia

We are a Customer Support Agency based in Yerevan, Armenia. Our leadership team has more than 20 combined years of experience in various customer facing roles including Product Management, in high risk industries such as iGaming / Sports Betting Customer Support, Account Management and more. We provide end-to-end support services to e-commerce, mobile and web applications, iGaming operators and more. We work with industry standard tools such as Intercom, Zendesk, Freshdesk. We are where your customers are.

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BPO Call Center
Call Center Management
Customer Support
Helpdesk
Live Chat Operator
Phone Support
Explainer Video
Hourly rate $7.00 - $20.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Dec 14, 2021
Satico Avatar

Satico

Sukrah, Tunisia

Satico is a Marketing & Commercial Solutions Agency established in 2019 that include two business units ; 1. Saticall - Call Center Solutions : we mainly work in Inbound & Outbound Telemarketing and Telesales Services and contact management services for B2C/B2B in the field of insurance, healthcare and isolation services and Market exchange. 2. Creative & Design Solutions : we are a diverse and Specialized Designer of brand, creative & experience experts. We help businesses grow even when times change by better connecting brand purpose to everyday experience. We combines our expertise with your knowledge of your business to define and connect every aspect of a brand experience.

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BPO Call Center
Branding
Call Center Management
Inbound Marketing
Motion Graphics
Outbound Sales
Retail Merchandising
Hourly rate $6.00 - $25.00
Minimum project size None
Agency size 2-10 workers
Member since Dec 8, 2021

Global Core Technologies

Lahore, Pakistan

Global Core Technologies is a full-service BPO services provider. We work with clients in USA and Canada to support their domestic and international needs in terms of sales, customer support or lead generation whether it be B2B or B2C as we have extensive experience and proven track record in the above mentioned areas.

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B2B Marketing
BPO Call Center
Online Chat Support
Cold Calling
Customer Experience
Dispatch
Lead Generation
Hourly rate $7.00 - $7.00
Agency size 11-50 workers
Member since Dec 7, 2021
Frozen Fire Hub Avatar

Frozen Fire Hub

DHAKA, Bangladesh
BPO Call Center
Business Process Outsourcing IT Services
Customer Relationship Management
Cybersecurity Management
Enhanced Interior Gateway Routing Protocol
Windows Server
Oracle Application Server
Hourly rate $10.00 - $10.00
Minimum project size None
Agency size 51-200 workers
Member since Dec 2, 2021
24H Virtual Avatar

24H Virtual

Toronto, Canada

Your customers deserve the best. Deliver personalized customer service that builds brand loyalty and enhances your revenue. The truth is that when customers feel like you care, they will care for you in return. Our Receptionist Service has just the compassion and empathy your business needs to handle customers the right way. We specialize in the following sectors - Transportation and Logistics, Real Estate, Law Firms, Financial Services, Home Services, Education, and After-Hours Support. Make your first customer impression the best impression with 24H Virtual.

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Administrative Support
BPO Call Center
Call Center Management
Online Chat Support
Communications
Customer Experience
Phone Support
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Nov 29, 2021
E and J Outsourcing Services Avatar

E and J Outsourcing Services

Calasiao, Philippines

E and J Outsourcing Services offers a wide range of consulting services with the necessary tools and expertise to help grow your business. We partner with our clients from start to finish, focusing on their needs while producing new ideas, developing effective strategies, and designing high-quality and scalable solutions. We are a Contact Center and Consulting Agency, Outsourcing. Service providers for Telemarketing, Real Estate Cold Calling, Cold callers, Appointment Setter, Virtual assistant, Lead Mining, Data Entry down to inside sales, etc., and are what we can offer as our services.

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BPO Call Center
Cold Calling
Customer Service
Data Entry
Email Copywriting
Email Marketing
Lead Generation
Hourly rate $7.50 - $7.50
Minimum project size $1K+
Agency size 11-50 workers
Member since Nov 26, 2021
Zedsource Avatar

Zedsource

Lahore, Pakistan

Offshore Managed Services At ZedSource, our point of difference is that we are in it for the long haul. We consider ourselves your trusted partners and the privileged caretakers of a core part of your business. We have years of experience successfully establishing, building, and managing high-performance teams offshore to back it up. We focus on finding the simplest and most efficient ways to solve your recruitment/staffing challenges. Over time, we’ve discovered that our clients want solutions they can trust and, most importantly, obtain results. Our system makes it easy for companies that partner with us. We deliver! We at ZedSource spent years refining our procedures to ensure that clients receive the highest quality and satisfaction from our services and we continually look for ways to improve our models. We’ve cultivated a wide range of programs, allowing us to adapt to a variety of industries while remaining an affordable and cost-effective option for our valued clients. We create your own team, which reports directly to you, allowing you to remain in complete control. You will also be in control of the design and composition of how we hire your offshore staff as you handpick your team. Your team is managed by our dedicated manager to make sure everyone contributes towards success. It would be a true extension of your current team. We are unique business operations providers, and we can show you how by helping you construct the perfect team!

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BPO Call Center
Business Process Outsourcing IT Services
Managed Services
Outbound Sales
Recruiting
Sales Development
Sales Operations
Hourly rate $10.00 - $25.00
Minimum project size $5K+
Agency size 11-50 workers
Member since Nov 25, 2021

Acquisitions
BPO Call Center
Cold Calling
Data Entry
Lead Generation
Sales
Telemarketing
Hourly rate
Member since Nov 15, 2021

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Frequently asked questions

What does BPO mean?

BPO stands for business process outsourcing.

What is BPO?

Business process outsourcing is when an organization delegates some of its processes to an external provider known as a BPO company or BPO provider. The latter is then fully responsible for managing these processes to meet any key performance indicators agreed with the client and ensure customer satisfaction.
Some outsourcing services provided by BPO companies can be applied across a range of different industries. These include:
  • IT services, technical support, and quality assurance
  • Telemarketing, digital marketing, e-commerce, and market research
  • Back-office support and other support services
  • Call centers and contact centers for inbound and outbound communications
  • Human resources and payroll
  • Virtual assistant services and data entry
  • Procurement, project management, and supply chain issues
Other BPO services require industry-specific knowledge and are commonly applied in sectors such as:
  • Healthcare
  • Financial services
  • Real estate

What is the main focus of BPO?

While top BPO companies can manage a wide range of business operations, information technology is often their core focus. IT-intensive services companies offer include software development, data processing, automation, and managing contact centers to deal with customer communications via email, social media and other digital channels.
Outside of its technical competencies, the BPO industry is also highly focused on customer experience management. Via call center services or other channels, it's up to business process outsourcing companies to ensure high levels of customer support on behalf of their clients.

What is the difference between BPO and ITES?

Information technology-enabled services (ITES) refer to processes that rely on information technology and digital channels to deliver the business services requested by the client. Since all BPO relies on information technology to a large extent, these terms are often used interchangeably.

What are the benefits of companies using BPO?

For most organizations, the primary goal of process outsourcing is to cut costs and free up time for their workforce to focus on high-value tasks.
As well as being cost-effective, BPO can also help an organization improve its customer care. Outsourcing firms manage call centers and other support functions worldwide, including India and the Philippines, enabling them to provide multilingual, round-the-clock customer support on behalf of their clients.

What are some common BPO interview questions?

If you make the shortlist and land an interview with a BPO company, you should expect to be asked questions like:
  • What are the different types of BPO?
  • Are you comfortable working night shifts?
  • Tell us about a time when you handled a complaint from an angry customer
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