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ABI Solution Avatar

ABI Solution

Burnaby, Canada

Having very good experience in Web application development , Data science, Sap Business one, mobile app development, CRM

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SAP HANA
Data Science
Blockchain
Customer Relationship Management
SAP Crystal Reports
SAP BusinessOne
Mobile App
Hourly rate $25.00 - $25.00
Member since Oct 16, 2020
The SquarePeg Avatar

The SquarePeg

Islamabad, Pakistan

WE ARE STORY TELLERS Focused on narrating your stories and steering your sales through the roof. Like space, the digital universe offers infinite opportunities and we are your modern day astronauts. We are equipped with the smarts and possess the power of inspired contemplation and fads-forecasting in this space. Be it Facebook, LinkedIn, Twitter or Instagram, our talented panelists ensure our craft is of the highest-quality and that we provide a personalized brand experience to our clients with a dominant, viable edge.

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Lead Generation
SEO Keyword Research
Customer Relationship Management
Digital Marketing Strategy
Pay Per Click Advertising
White Paper Writing
Content Development
Hourly rate $30.00 - $30.00
Agency size 11-50 workers
Member since Oct 14, 2020
Purus  Avatar

Purus

Birmingham, United Kingdom

Purus is a Salesforce Partner based in the UK and we have a history of helping deliver success in the development, integration, implementation and training of Salesforce. We have been working with Salesforce as partners for 6 years and have a 5 star rating on the AppExchange. We work with the following Salesforce products: Sales Cloud Service Cloud Communities Filed Service Lightning Health Cloud Pardot Administrator and End User Training Custom Development Whether you need support with leveraging your Salesforce system or simply want to change over from a legacy system to Salesforce, we can provide you with the required tools, guidance and support to help maximise your business performance and the efficiency of your operational planning.

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Software Integration
Customer Relationship Management
Training Design
Salesforce Lightning
Salesforce Service Cloud
Salesforce
Salesforce CRM
Hourly rate $125.00 - $200.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Oct 7, 2020

JM IT Services

Davao City, Philippines

I want to use my skills to its highest potential to be exceptional to do the work successfully. I am diligent, flexible, has a keen eye to details and hardworking. Qualities that are needed to acquire the best of product and relation to my client. I am good at: ** Web research ** Data scraping ** Video Transcription ** Microsoft Excel and Word ** Google Spreadsheets ** Wordpress and WHM site management ** HTML, CSS & Ruby & Rails

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Administrative Support
Data Entry
Customer Support Plugin
Customer Relationship Management
Hourly rate $16.50 - $16.50
Member since Sep 26, 2020
PRIME Virtual Assistance Solutions Avatar

PRIME Virtual Assistance Solutions

Castillejos, Zambales, Philippines

PRIMEVAS is an office-based call center that is dedicated to bring our expertise in telemarketing, cold calling, text and social media managing to the table as we help you leverage your time to grow your RE business. We provide cold calling and virtual assistance services for start-up to established small to medium-sized businesses. We aim to provide exceptional services for our Cash Buyers, Property Investors and Property Wholesaler clients seeking offshore solutions. Operations: You will be assigned with a well-experienced cold caller/VA who is trained in using the following: Email Management and Correspondence - MS Outlook, Gmail, Yahoo Mail, Hotmail Calendar and Schedule Management - Google Calendar, Calendly Data Entry Applications - Google Docs, Google Sheets, MS Word, MS Excel, PDF Forms Telephony/ Dialer Applications - Skype, Google Hangouts, GoToMeeting, Zoom, Mojo Sells, Xencall, CallTools, Ytel X5, Convoso Text Application - Roor File Management - Dropbox, Google Drive, Google Sheets Sales and Marketing Automation - CRM, Salesforce, Podio, Wufoo Operational Support: PRIME VAS has skilled operations support team that manages our cold caller's productivity and performance. As part of the service that we provide, we will assign an Operations Manager who will be responsible for onboarding the Cold Caller with our client's directives and provide coaching and feedback. We have a Reports Analyst who will be responsible in generating reports from your dialer and in sending daily/weekly productivity reports so you can be rest-assured you are on top of your business. Fees/Rates: One thing that sets us apart from other agencies is that we don't only assign a Cold Caller/Virtual Assistant for our clients but the Operations Support Team as well. This aims to help our clients double your productivity, get your time back, and gain mobility while we help you grow your RE business.

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Online Research
Real Estate
Customer Relationship Management
Cold Calling
Data Entry
Virtual Assistant
Podio
Hourly rate $5.00 - $10.00
Agency size 11-50 workers
Member since Sep 24, 2020
Kustomer Global Avatar

Kustomer Global

Tokyo, Japan

We offer the best online workers from multilingual customer support Agents to Technical Support engineers, and developers. We as Kustomer Global takes care of all administrative tasks, so you can focus on what you do best - growing your business by using our excellent force. If you have problems with the Call volumes, emails, or tickets, we have a lot of great free to help you. It's time to put that stress aside and let us do our job to help you succeed. Whether you are a small business or a new startup our managers will be glad to go through the entire cycle of interaction with the customer and take it to a new level. We can even reorganize your customer service from the ground up with Excellent customer service, implementing shipping and return policies, setting up customer accounts, and implementing standardized responses. All our agents are working on a secured network, with endpoint antivirus security that offers round the clock protection to client's data and our agents get to see and click, which you as a client want them to do. Our workers go through an essential criminal background check process which ensures safety and reliability. We support your business by offering excellent workers, a Secured platform, fast internet speed, the best hardware, and equipment to deliver the best customer service experience.

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Technical Support
Network Administration
Microsoft Dynamics CRM
Software Configuration Management
Proofreading
Customer Relationship Management
PHP
Hourly rate $8.00 - $10.00
Agency size 11-50 workers
Member since Sep 14, 2020

The Pearltech Group

Austin, United States

Over 15 years in the customer service industry with at least 5 of those managing Business Process Outsourcing contracts 10+ years in the IT industry performing Project Management and general team management Industries covered: Healthcare, Real Estate, Hospitality, Tech, Oil and Gas, Banking, etc.

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Outbound Sales
Phone Support
Documentation
Customer Relationship Management
Call Center Management
Cold Calling
Data Entry
Hourly rate $9.00 - $9.00
Member since Aug 27, 2020
VastPRO Technologies Private Limited, India. Sterlite Software USA Avatar

VastPRO Technologies Private Limited, India. Sterlite Software USA

Chennai, India

VastPRO is a professional organization based out of Chennai, India and is promoted by veterans with more than 25 years of eCommerce and ERP experience. Our partner company in USA is Sterlite Software USA, based out of Chicago. Our flagship product VaZtCommerce is an end to end Ecommerce and ERP platform built mainly on open-source technologies leveraging the best in the breed of open source products. We have already implemented this platform for a many clients in USA and India. We have delivered close to 50+ eCommerce sites so far making a total order count of more than 10,000 orders per day. Our Devops Team is well experienced in maintaining Production environments in any cloud like AWS, AZure, GCP or any private Data Center.

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Apache Solr
Ecommerce Website Development
Customer Relationship Management
Stripe
Shopify
ERP Software
Oracle ATG Web Commerce
Hourly rate $15.00 - $15.00
Minimum project size None
Agency size 11-50 workers
Member since Aug 22, 2020
Flamingo Digital Private Limited Avatar

Flamingo Digital Private Limited

Gurgaon, India

We are a well regarded, award-winning digital agency (one of the largest, independent agencies in India) working actively with brands like Honeywell, AMD, Taco Bell, National Geographic, The Body Shop, Asics Shoes, Clarks Shoes, Condé Nast, Cipla, Olympus, Japan Tourism etc Below are the five major tracks of services we provide to the brands we work with: 1) Social media management (includes content strategy, blogger advocacy, digital creatives, Website design and user experience), 2) Technology (Microsite development, Website development, iOS and Android App development), 3) Digital Media - Performance and branding campaigns on Google, Facebook, SEO, Amazon AMS, Flipkart management, Lead generation & Affiliate network, programmatic & branding buy on websites, apps, video platform etc. We are a Google, Facebook and Amazon Partner Agency 4) Analytics – We have built our own comprehensive and proprietary digital media reporting tool Weavr Integrated with Google, Facebook, Analytics etc to help clients demystify what needle is moving as a result of any of our efforts and by how much. 5) CRM/Automation/Retention - With FidelyX, we are successfully managing CRM programs for retailers like Colorbar Cosmetics and Taco Bell. We perform Analytics and provide consulting services to help the brand understand and leverage the existing customer base for better financial outcomes. We are one of the rare agencies to also have a full-fledged in-house video production team capable of creating high quality engaging videos, Computer generated motion graphics in 2d and 3d, Photoshoot capabilities for clients like Kama Ayurveda, Colorbar Cosmetics, The Body Shop, Fenesta Windows, Eicher, Clarks, Wildstone, Liberty Shoes etc.

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Digital Marketing
iOS Development
Lead Generation
Affiliate Marketing
Customer Relationship Management
CGI
Ecommerce Website
Hourly rate $110.00 - $110.00
Agency size 51-200 workers
Member since Aug 15, 2020
Odev Avatar

Odev

Kyiv, Ukraine

Odev is Ukrainian IT company with a development office in Kyiv, Ukraine, where we have 30 employees. We are result-oriented, resourceful and problem-solving software engineer professional company specializing in large scale software design and development for a wide variety of companies. We are focused mostly on web services development and desktop solutions. Our main specialization is building and administration of databases, optimization of databases for working in intense workload mode, as well as Engineering CRM Software, CRM integration with websites, development of proprietary search engines, including full text search. We have experience in building Gamification systems, development of Complex websites/web-portals. We are leaders in software engineering on Ukrainian tourism market and have extensive and unique experience in this sphere. We have a team that provides a full development cycle. Our team includes front-end developers, back-end developers, web designers, html layout designers, QA engineers, project managers. Our engineers are demonstrating not only strong technical abilities, but they also are innovative, critical thinkers and problem solvers with an overall experience of above 10 years in IT. Members of our team have the following skills: PHP, Symphony, MySql, clickhouse, Mongodb, NOSql,JavaScript/jQuery/AJAX, SASS, TWIG, React, Node.js, Memcashed, Rabbitmq, Sphinx, Elasticsearch, Wordpress; experience with External data source (XML, SOAP, API, REST, json). We are always there to help you and your business.

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MySQL
Customer Relationship Management
PHP
Symfony
Sass
Node.js
Elasticsearch
Hourly rate $25.00 - $25.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Aug 14, 2020
StartDoon Services Avatar

StartDoon Services

Yerevan, Armenia

Hi, Bonjour, Barev!!! Let me open the doors to StartDoon! We are a Yerevan-based business accelerator, here to help your projects reach their full potential by providing business development, sales, and marketing services specific to your needs. Working with startups & SMEs locally and internationally, we decided to get our presence in the Upwork Community. Our team of 7 specialists and associates will work for hand in hand with you on - Sales & Marketing Strategy Development and Implementation, Lead Generation - Market Research, Business Analysis, Pitch Deck and Business Plan Development By capitalizing on the brainpower of our team to come up with innovative, practice-based development strategies we guarantee the best piece of the pie in increasingly competitive markets 🍰 Contact us today to get yours!

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Go-to-Market Strategy
Customer Relationship Management
Sales Lead Lists
Marketing Analytics
Sales Development
Social Media Website
Business Plan
Hourly rate $30.00 - $70.00
Minimum project size None
Agency size 2-10 workers
Member since Aug 11, 2020
JindalX Avatar

JindalX

New Delhi, India

JindalX is a global service company focused on delivering awesome customer experiences for its clients. With our focus on continuous innovation, out-of-the-box solutions, and being enablers for our customers, we find the missing ‘X’ that propels us as partners towards ‘Xponential’ growth. Customer Acquisition In an extremely competitive business ecosystem, acquiring new customers is a big challenge. We build industry and business specific models to engage with prospective customers and bring them onboard. Customer Service We focus on first-connect-resolution with personalized attention. Every interaction matters and we ensure customer relationships are nurtured and strengthened with each conversation. Customer Retention A bad experience can drive a customer away. We provide accurate information, candid solutions and take complete ownership of resolution to win-back customers.

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Email Support
Outbound Sales
Technical Support
Customer Relationship Management
Call Center Management
Customer Acquisition
Customer Retention
Hourly rate $6.00 - $6.00
Minimum project size None
Agency size 500+ workers
Member since Aug 7, 2020

F&R Telecom Agency

Oak Brook, United States

F&R Telecommunications has been in the telemarketing business for over 20 years. We are a highly motivated call center that specializes in B2B(Business to Business) calling and to drive sales and get new leads. As an industry expert, we understand that in order for a business to succeed, you must generate leads, win new customers, and gain sales. Visit our website at b2btelephone.com to see how we can work together to develop a sales and marketing campaign that suits your company’s needs:

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Phone Support
Customer Relationship Management
Call Center Management
Data Cleaning
Telemarketing Scriptwriting
Phone Communication
Data Collection
Hourly rate $45.00 - $45.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Jul 31, 2020
AgileEngine Avatar

AgileEngine

Kharkiv, Ukraine

AgileEngine is a privately held company established in 2013 and HQed in the Washington DC area. We rank among the fastest-growing US companies on the Inc 5000 list and the top-3 software developers in DC on Clutch. Facebook, Play Store, and the Webby Awards featured the apps we’ve built. Boasting the best software product developers and designers from the US, Ukraine, and Argentina, we work with VC startups and renowned tech brands. We offer a complete range of services, from dedicated remote teams to onsite consulting. Our portfolio includes two proprietary products that revolutionize the work of thousands of developers at companies like Mercedes and Samsung. Sky's the limit for the AgileEngine rocket ship!

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Artificial Intelligence
Data Analysis
Retail Design
Cybersecurity Management
Real Time Stream Processing
Blockchain
Customer Relationship Management
Hourly rate $60.00 - $60.00
Agency size 201-500 workers
Member since Jul 20, 2020

CForce Global Pty Ltd

Melton West, Australia

Hi There! We are new here on UpWork but we have been providing exceptional Offshore/Remote Professionals, Virtual Assistants, Freelancers from the Philippines since 2006. We're on our 18th year! CForce is a company that supports small to medium businesses worldwide through the provision of low-cost professional recruitment resourcers, administrative staff, digital marketers, researchers (lead generation) and appointment setters from the Philippines. This eliminates a lot of costly time spent on emails, appointment scheduling and other repetitive tasks and allows business owners to focus on generating new business. Our Talents: - Recruitment Resourcers - Recruitment Admin Assistants - Researchers/Lead Generation Specialist/Outreach Specialists - Virtual Assistants - Marketing Assistants - Accounts staff - Administrators You can view our Founder and Director's profile here: https://www.linkedin.com/in/mayadavis-offshoringspecialist/

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Online Research
Executive Search
Lead Generation
Customer Relationship Management
IT Recruiting
Invoicing
Data Entry
Hourly rate $10.00 - $15.00
Agency size 51-200 workers
Member since Jul 19, 2020
My Virtual Workers Avatar

My Virtual Workers

Indore, India

MyVirtualWorkers is a privately held company based in Indore, India. We consist of creative and multi-talented Virtual Assistants. We provide a wide range of services that include : 1) Web design, Web development, Web hosting, and other services related to Web-sites. 2) Administrative Tasks like Internet Research, Data Base Management, Appointments and calls, Email Management, and other Personal Tasks. 3) Search Engine Optimisation - Link Submission, Keyword Research, Meta-Tags, PPC, Social Media Marketing, Article Writing, and other tasks. 4) Business Functions like Business plans, Marketing Plans, Market & Product Research, Competitive Analysis, and other complex business functions. 5) Book-Keeping and Accountancy using QuickBooks, Quicken, Peachtree, Simply Accounting, and other accounting software. Our professional services not only take away your burden of hiring and managing employees but also provides savings on operational expenses. MyVirtualWorkers offers customer-oriented services and delivers creative and effective results. By hiring our experienced team of Virtual Assistants, you can actually set-up your off-shore office here in Indore, India. We hope to be of service to your prestigious company very soon.

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Web Design
HubSpot
Graphic Design
Customer Relationship Management
Administrative Support
Virtual Assistant
Search Engine Optimization
Hourly rate $6.00 - $6.00
Minimum project size $5K+
Agency size 11-50 workers
Member since Jul 16, 2020
Diligent Web Tech Avatar

Diligent Web Tech

Ghaziyabad, India

🥇 Best Upwork Web, Mobile & Digital Marketing Agency Overseas. Are you looking for competitive Web , Mobile app , UI/UX design or Strategy for your business growth ? Bang Bang! you are at the right place as, Diligent Web Tech is a brand known for quality deliverables in the IT Industry since 2008 so , we will provide you the optimised solutions for your needs for convert your ideas into reality by doing some discussions and research. We strongly believe in honesty & transparency so , let me share more about our organisation. WE ALREADY HAVE WORKED WITH FOLLOWING DOMAINS :- • Marketplace - Retail Businesses , Wholesalers , Multi Vendor apps , Classified • Social Apps - Dating , Social Networking , Matrimonial , Forums • Wellness & Care - Fitness apps , Saloon Booking , Medical Apps , Online consultation, Skin care • Wealth - Finance Apps , Expense Management , Trading apps , Wallets • Travel - Booking flights , hotels , buses & trains , Car rental like Uber • Service Providers - Restaurants , Cleaning , Home Delivery apps , Child care • Educational - Learning apps , Exam preparation • Entertainment - Audio/Video Streaming , Movie Bookings , Event-based apps • Utility Apps - IMs , Calculators , SOS, To-do’s , Calendars , Alarm , GPS • Art & Design - Photo/Video editing , DIY Apps • Best Practices - Socket.io , Push Notifications OUR TEAM’S EXPERTISE TECHNOLOGIES & PLATFORMS :- 👉 Prototyping :- Invision | Adobe XD 👉 UX/UI ( Graphic & Web Design ) :- Adobe Photoshop | Corel Draw | Adobe Illustrator | Sketch 👉 Front-End Development :- Angular.js | React.js | Cordova | TypeScript | Html5 | CSS3 | Bootstrap 4 | Javascript | Angular 4 | Angular 5 | Angular 6 | Angular 7 👉 Back-End Development :- PHP | Magento | Laravel | CodeIgniter | Zend | Cake PHP | Yii | Node.js | Express.js | Python 👉 Database Development :- MongoDB | MySQL Administration 👉 Mobile App Design & Development ( iOS & Android ) :- Ionic | React Native | Hybrid Apps | Native Android | Native iOS | PhoneGap | C# | Java | C++ | Objective C | Swift 👉 Scripting & Automation :- API Integrations | Web Crawler | Restful API | Push Notifications 👉 DevOps :- Github | Bitbucket | Zira | Basecamp | Asana | Trello | Mentis What makes us different from others is that we are well-versed in requirements analysis, object-oriented design , implementing code in any platform, unit testing with A/B approval and using agile methodology with advanced devops in latest environments and devices. As you are here, let’s talk to see what we can produce together to enhance your business overseas with Extremely Modern & Highly Conversion Rate Optimized Web Solutions.

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Digital Marketing
CodeIgniter
iOS Development
Object-Oriented Programming
Customer Relationship Management
Magento 2
ERP Software
Hourly rate $15.00 - $25.00
Minimum project size None
Agency size 2-10 workers
Member since Jul 12, 2020
OneUnion.io Avatar

OneUnion.io

San Jose, United States

💻 Welcome to OneUnion! IT Services OneUnion, which enables companies to obtain their IT operations on a constant or periodical basis outsourcing, helps companies transform into stronger and more efficient structures Expertise. We know ins and outs of Ionic framework, Angular, JS, Firebase, Typescript. We are also good at UI/UX, and developing mobile apps for the projects based on these technologies. Back end: PHP. API integration, Laravel, Symphony, NodeJS. We are looking for interesting projects and interesting people for establishing long-term cooperation. 📌Our advantages: - More than 6 years of experience; - Dedicate project manager for each project; - Flexible working hours; 📌 NDA for each project, and we never disclose any information about the project. We are a one-stop-shop and provide End-to-End Web & Mobile Solutions! You will get things done faster than others!

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Ionic Framework
Vue.js
Customer Relationship Management
PHP
Node.js
Websockets
Laravel
Hourly rate $20.00 - $100.00
Minimum project size None
Agency size 2-10 workers
Member since Jul 7, 2020
NettingSolutions - Marketing Operations Avatar

NettingSolutions - Marketing Operations

Doral, United States

We are a marketing operations agency with more than 10 years of experience with a team of immediately available analysts and technical marketing consultants. A team ready to run your initiatives and take on the complete tech stack for your entire lead generation process. We have experience working with B2B technology companies like Voxbone, Aruba Networks, Zendesk, Autodesk, HP, Aruba Networks. Managing projects of all sizes and adapting to our customer budgets needs. Some of our services include: 1. Databases Enrichment Bad quality or inaccurate data can affect the effectiveness of your marketing campaigns. Our analysts are ready to verify your database and set up any tool to: Ensure Data accuracy - Avoid duplication - Standardization / Normalization of the data Verify the format of the data. 2. Marketing Automation Our analysts quickly learn your processes and your Martech so they can support you with all the technical and operational tasks to launch new marketing campaigns. Marketo, Eloqua, Salesforce Marketing Cloud. 3. Conversational Marketing Integrate your chatbot platform with your Martech. Integrating conversational marketing techniques into the company’s existing sales and marketing workflow is essential to keep the leads moving through the sales funnel. 4. Marketing analytics It is about pointing campaigns in the right direction of engagement. We help teams set up and manage their ensemble modeling process, optimize in-database engines, and customize data visualization 5. Webinars & Online Events Want to virtualize your Marketing events and don’t know where to start? We are ready to help you with all the operational tasks to quickly move online your events online.

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Chatbot Development
Database Development
Eloqua
HubSpot
Mailchimp
Customer Relationship Management
Salesforce Marketing Cloud
Hourly rate $55.00 - $55.00
Minimum project size None
Agency size 11-50 workers
Member since Jul 3, 2020
Exemplars IT Services Avatar

Exemplars IT Services

Bangalore, India

Exemplars offer an expansive suite of cutting-edge IT services to improve your business processes by seamlessly integrating new technology with your existing systems. We share a vision of dedicating our knowledge and expertise to help create a world that is enhanced through Information Technology. This means inventing new technologies. As we continue to grow more successful and scale new heights, we see ourselves helping our customers to accelerate their business through the application of innovative technology. The presence of our vision lies in constantly striving towards building strong and trustworthy relationships with its clients. Our services: Salesforce consulting, Implementation, Requirements, Design and Architecture Delivery Team with multiple Salesforce certifications (Sales Cloud Consultant, Service Cloud Consultant, Community Cloud Consultant, CPQ Specialist, Marketing Cloud Consultant, Pardot Consultant, Pardot Specialist, Non-profit Cloud Consultant, Salesforce Certified Platform Developer I/II, Platform App Builder, Salesforce Administrator) Oracle Siebel CRM Consultant, Development- Siebel EAI(Enterprise Application Integration) , Configuration , CRM Solution , Order Management. Full Stack Developers (JS/Angular/MongoDB/MySQL/NodeJs/.Net/PHP/SQL/API). data warehousing ( ETL- Pentaho/Talend/SAP BODS) iOS/Android (Swiftui + Combine, Swift 3,4,5.3, React native, kotlin and CircleCi) Experiences on Find Emails For Executives , Lead Generation, Email List Building, Internet Research, Web Research , Finding Contact Information , Data Mining, LinkedIn Research , Web Scraping. SDK Development, Hospitality, Healthcare, Hybrid Apps, Windows Support, iOS Development, Android, 24/7 Application Support, SAP Services, HR Management, PLSQL, UNIX, Business Intelligence, Artificial Intelligence, Reporting Tools, Many More.....!!

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SAP HANA
Web Design
iOS Development
.NET Framework
Customer Relationship Management
Data Warehousing
React Native
Hourly rate $5.00 - $30.00
Minimum project size None
Agency size 2-10 workers
Member since Jun 26, 2020

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Frequently asked questions

What does CRM stand for?

CRM stands for customer relationship management. CRM can be used to refer to the tools, technologies, and approaches used in managing those relationships, but it’s most often used to refer to the technology that helps businesses to acquire, develop, and retain customers.

What are examples of CRM?

While there are many CRM software options available, certain CRM tools have become more popular because of their ease of use and capabilities:
  • Salesforce
  • Apptivo
  • Zendesk
  • Freshsales
  • Microsoft Dynamics 365
  • Insightly
  • Pipedrive
  • Oracle
  • Hubspot CRM

What is a CRM agency?

A CRM agency supports businesses with expert insight into CRM selection, implementation, and management. CRM agencies are staffed by data experts, and they work very closely with businesses to help the business get the most value out of its CRM. These agencies typically sign contacts with businesses for extended periods of time, and they provide support on an ongoing basis, even after a business has implemented its CRM solution.

What CRM companies do?

A CRM company often works in multiple project stages:
  • Selection: A CRM company will interview a business and discuss the challenges that a CRM needs to solve. The company will learn about the business’ structure and how it plans to use the CRM. Then, the company will recommend one or more CRM platforms that are a good fit.
  • Implementation: A CRM company will handle the implementation of the CRM. This process often involves transferring the business’ data over into the CRM, training employees in how to use the platform, and establishing systems to channel new leads into the CRM.
  • Management: CRMs need to be effectively maintained and managed, and a CRM agency may remain available to perform that work. The agency may be available to troubleshoot issues and help ensure the CRM continues to operate well.

What is the best CRM for a marketing agency?

The best CRM for digital marketing agencies depends on the agency’s size, challenges, and budget. Functionality is key, and a CRM will need to be able to manage multiple marketing campaigns. Other features like workflow automation and the available project management tools can help a marketing team save time and be more effective.
It’s also important to consider your business’ marketing strategy and needs when it comes to elements like landing pages, social media management, email marketing, and lead scoring. There’s no CRM that’s the best for a marketing agency; rather, the CRM that fits your agency’s needs best will be the right choice.

What are the benefits of CRM?

A CRM offers businesses many benefits:
  • Centralized database with real-time updates keeps support and sales team members connected
  • Detailed information makes it easier to close deals
  • Dashboard with notifications supports the sales process
  • Email tracking and phone call summaries for detailed recordkeeping and sales pipeline tracking
  • System allows for improved customer support for a better customer experience
  • Marketing automation saves your team time for greater profitability
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