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Check out a sample of the 1,929 Customer Service Representative jobs posted on Upwork
Less than 30 hrs/week
Hours needed
1 to 3 months
Duration
Intermediate
Experience level
Nous recherchons un chatter Anglais/ Français pour gérer des messages sur des plateformes privées, type OF. Une Expérience dans le doma…
30+ hrs/week
Hours needed
1 to 3 months
Duration
Intermediate
Experience level
We are seeking a skilled collections agent located in the LATAM region to assist with our accounts receivable. The ideal candidate will…
US$150
Fixed-price
Intermediate
Experience level
We are seeking an experienced Airbnb expert to assist us with review disputes. The ideal candidate will have a solid understanding of A…
30+ hrs/week
Hours needed
More than 6 months
Duration
Expert
Experience level
AMAZING Rockstar virtual assistant for Full-TIME and Long-TERM position. We are seeking a full-time long-term Virtual Assistant with Ex…
30+ hrs/week
Hours needed
More than 6 months
Duration
Intermediate
Experience level
At ALECO AC & Heating Experts, we specialize in delivering outstanding HVAC services across Florida. We are growing rapidly and are loo…
US$300
Fixed-price
Expert
Experience level
Need Person to call on Leads and follow up for Software demo booking. Need to call in USA & Australia Time zone. Its a long term job wi…
Less than 30 hrs/week
Hours needed
More than 6 months
Duration
Expert
Experience level
Compensation: Competitive base rate + scaling commission (up to 6%) Top Performers: $1,000–$2,000 usd weekly We’re seeking experienced…
Not sure
Hours needed
1 to 3 months
Duration
Intermediate
Experience level
Our company is currently seeking an experienced Webinar Moderator to lead a panel discussion with financial services experts. The idea…
30+ hrs/week
Hours needed
1 to 3 months
Duration
Intermediate
Experience level
We are seeking a dedicated Customer Support Specialist to join our AI & automation agency. The ideal candidate will provide exceptional…
30+ hrs/week
Hours needed
More than 6 months
Duration
Intermediate
Experience level
We are seeking a skilled Automotive BDC Representative to manage inbound and outbound communications with customers. The ideal candidat…
can earn US$19–US$35/hr.
US$19 US$35
Median hourly rates (USD)
How to Become a Freelance Customer Service Representative
Are you an effective communicator with a passion for helping others and solving problems? You may have what it takes to become a freelance customer service representative on Upwork.
What does a customer service representative do?
Customer service representatives are the face of a business or organization. They educate customers on products and services, manage customer complaints, process returns, and perform other tasks required for a business to maintain a healthy relationship with its customers.
Whether it's via call center, email, or live chat, customer support agents must be able to respond to questions and complaints in a friendly and professional manner. These problem solvers can address customer concerns in real time, remaining patient and collected even in the face of angry customers.
What skills are needed for a customer service representative?
The minimum qualification to become a customer service representative is typically a high school diploma or equivalent. Common skills a customer service agent should possess include:
- Attention to detail
- Problem-solving
- Strong written and verbal communication
- Industry- or product-specific customer service experience
- Familiarity with customer relationship management (CRM) apps (e.g., Salesforce, HubSpot)
- Ability to work from home in a quiet space
Should I get a customer service certification?
In addition to developing your customer service skills, obtaining a professional certification in customer service can help your Upwork profile stand out. Some popular customer service certifications include:
- Certified Customer Service Professional (CCSP) by the National Customer Service Association (NCSA)
- Certified Customer Experience Professional (CCXP) by the Customer Experience Professionals Association (CXPA)
What are the job responsibilities of a customer service representative?
Common customer service representative job responsibilities include:
- Answering customer questions via email, live chat, and telephone
- Troubleshooting customer complaints and issues in real time
- Collecting customer information and submitting support tickets for technical support
- Assisting customers with purchases, payment processing, and returns
- Managing customer relationships via a CRM platform
Think you have what it takes to reach the top percentile of customer service representatives on Upwork? Sign up on Upwork today!
Eager to learn more about customer service jobs on Upwork? Check out these additional resources:
Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this section. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyse and determine the tools or services that would best fit their specific needs and situation.
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