Hire the Best Customer Service Representatives
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Hi, I’m Elie, a bilingual (French/English) Business Development Specialist helping B2B companies generate qualified pipeline and accelerate sales growth. I specialize in outbound prospecting, enterprise lead generation and sales development across complex B2B environments. My expertise includes: * Enterprise outbound prospecting * ICP research & account qualification * Cold calling & discovery conversations * Multichannel outreach (Email, LinkedIn & Phone) * CRM & pipeline management * Sales reporting & process optimization I’m comfortable working with modern sales tools including Apollo, Lemlist, LinkedIn Sales Navigator and CRM platforms. I value structured processes, autonomy and measurable results. My objective is not simply to generate leads, but to create qualified business opportunities.

🤖 I use AI to run customer support faster and smarter than any traditional VA. I have the numbers to prove it. I'm a Shopify-native CS specialist (HEC Paris, 2024) who has helped DTC brands turn their support inbox into a retention engine. Most CS VAs answer tickets. I build systems that cut chargeback ratios, protect your review scores, slash refund rates, and keep response times under 6 hours. Around the clock. ——— 📌 Case Study #1 | TOT (Shopify DTC cosmetics) ——— ⚡ Maintained a 6-hour average response time, 24/7 across email and Meta channels ⭐ Raised Trustpilot score from 4.4 → 4.7 by using AI to analyze tickets, identify satisfied customers, and trigger review requests at exactly the right moment 🤖 Automated time-sensitive tickets (order changes, address edits, cancellations) to under 2 hours. Zero human bottleneck. ——— 📌 Case Study #2 | Fauvette (Gen-Z DTC intimates) ——— 💳 Reduced chargeback ratio from 0.8% → 0.5% by building complete dispute files (transaction records, policy screenshots, customer communication PDFs). Win rate went from 35% → 60% in 2 months. 🤖 Deployed a specialized AI agent to interview every customer who filed a chargeback, identify root causes of dissatisfaction, and surface systemic fixes. Result: a measurable lift in overall satisfaction. 📉 Cut refund rate from 25% → 15% through A/B testing CS policies. Shifted the SOP from partial refunds to a structured return process. ——— 💡 What makes my approach different: I don't just use helpdesk tools. I configure them to think. With Gorgias, Zendesk, or Shopify Inbox, I build AI-driven tagging, smart macros, and automated flows so your team only touches the tickets that truly need a human. The result: faster resolution, lower costs, and customers who feel heard. 🧰 What I can do for your Shopify store: ✅ Email, live chat & social media support (Instagram, Facebook, TikTok DMs) ✅ Order management: edits, cancellations, refunds, chargebacks. Directly in Shopify Admin. ✅ Gorgias / Zendesk / Freshdesk / Shopify Inbox setup, automation & optimization ✅ AI-assisted ticket triage, priority routing, and dispute file management ✅ Chargeback strategy: documentation, submission, and win-rate optimization ✅ Trustpilot & review strategy (request timing, tone, segmentation) ✅ CS policy A/B testing to reduce refund rates ✅ FAQ pages and help centers to deflect repetitive tickets ✅ Weekly reports: response times, CSAT, chargeback ratios, and improvement actions ✨ Why DTC Shopify brands choose me: 🎓 HEC Paris: analytical rigor and strategic thinking, not just inbox management 🛒 Shopify-native: I work directly inside your ecosystem, no learning curve 🤖 AI-first: I automate what can be automated so you pay me for what actually matters 📈 Proven impact: real metrics from real DTC brands across cosmetics and apparel If you're a Shopify DTC brand losing money to chargebacks, refunds, or slow response times, let's talk. 👉 Invite me to your job and tell me about your support setup. I'll tell you exactly where AI can save you time and money.

Experienced Customer Service Representative - 8 years experienced (Polette, Lalalab, Canva and multiples e-commerces) Top-performing translator specializing in English, Dutch and German to French translations. Contributed to high-impact projects including marketing content for various online platforms and extensive blog/article translations. Proven track record in translation, proofreading, and localization, ensuring linguistic accuracy and cultural relevance across diverse subject matters including legal and technical texts. Core skills in translation, proofreading, and content localization have been effectively applied to deliver impactful, quality-driven translations across multiple industries. French Freelancer in remote - multitasks (Customer Service, Translations (ENG/NL/GER to FR) Top Rated Freelance on Upwork - 100% of satisfaction on more than 750+ clients and 11 000 worked hours.

Most Shopify and e-commerce brands lose customers not from bad products, but from slow support, broken processes, and teams that don't know what to do next. I fix that. With 8,000+ hours and 38 completed contracts on Upwork, I work with ecommerce brands across Shopify, health & wellness, and fashion to build support operations that actually scale, and I'm equally comfortable rolling up my sleeves as a frontline rep or stepping in as the ops lead who builds the whole system. What I bring to your business: ✅ Live chat & email support - fast, empathetic, on-brand responses that retain customers ✅ Helpdesk setup & optimization - Gorgias, Zendesk, Freshdesk, Intercom, Help Scout ✅ SOP creation -documented processes your team can follow without you ✅ Order & fulfillment management - end-to-end Shopify operations ✅ Customer retention systems - reducing refunds, chargebacks & churn ✅ CX team leadership & QA - hiring, training, and performance management Tools I work in daily: Gorgias · Zendesk · Freshdesk · Intercom · Help Scout · Shopify · ClickUp · Notion · Slack · WordPress Whether your support team is overwhelmed, your ticket backlog is growing, or you're starting from scratch, I'll take ownership and get it done. Top Rated Plus · 100% Job Success · $100K+ earned · 8,000+ hours

I am a German-speaking Sales and Customer Service Specialist with strong experience in cold calling, lead generation, and appointment setting. I help businesses connect with potential customers, qualify leads, and convert prospects into long-term clients. I have experience handling high-volume outbound and inbound communication via phone, email, and chat while maintaining excellent customer satisfaction. I am skilled in CRM management, sales development, and building strong client relationships. With fluency in German, English, and French, I support international businesses in expanding their customer base and improving communication with their target audience. I am reliable, results-driven, and focused on delivering measurable business growth for my clients.

You're looking for someone who builds the infrastructure that makes great customer experiences repeatable, scalable, and measurable from day one. That's been my work for the past 17 years, and it's what I do today as a Key Account Specialist at one of Europe's leading SaaS platforms, where I oversee high-value client portfolios, design onboarding architectures, and deploy CRM workflows that reduce friction and accelerate time-to-value. My edge is the intersection of three things most specialists have only one of: deep customer success leadership, hands-on AI-powered CRM implementation, and fluency across English, French, and German markets. That combination is rare. It's also precisely what enterprise and growth-stage companies need when they're expanding across Europe or restructuring their customer operations for scale. On the CRM and automation side, I design systems that fit how your business actually works. I map customer journeys, configure AI-assisted workflows, integrate your toolstack, and build the reporting layer so leadership always knows where the numbers stand. I've done this for companies operating across multiple markets, languages, and regulatory environments. On the customer success side, my background spans SaaS onboarding, enterprise key account management, churn reduction programs, NPS and VOC frameworks, and cross-functional escalation handling. I've built CS functions from the ground up and stepped into existing ones to stabilize and scale them. Both have produced results. I also bring a translation and localization capability that goes beyond language. I adapt product content, customer-facing documentation, and support materials for English, French, and German audiences ensuring that your messaging lands with the same precision in Berlin as it does in Paris or London. My academic foundation: an MBA in Finance, a BA in Communication and Marketing, and a BA in English Applied Linguistics. It informs how I think about customer economics, communication architecture, and the commercial stakes of every interaction. A few things I don't do: vague deliverables, scope drift, or disappearing mid-project. I work with a small number of clients at a time, which means you get the full weight of my attention and my judgment. If you're building or rebuilding a customer success function, implementing a CRM that actually sticks, or expanding into francophone or German-speaking markets let's have a direct conversation about what that looks like.