Hire the Best Customer Service Representatives
in France

Hi, I’m Elie, a bilingual (French/English) Business Development specialist focused on lead generation and market research. I help companies identify, qualify, and engage potential clients or partners by combining: * targeted outreach (calls & emails) * structured data management * market analysis I have experience working on large-scale projects involving multiple regions, where I: * sourced and qualified leads * managed and structured large databases * identified key market insights and constraints I’m comfortable working in fast-paced environments, adapting to changing priorities, and delivering clear, structured updates. What I can help you with: * Lead generation & qualification * B2B market research * Data structuring & CRM management * Outreach & follow-ups Reliable, proactive, and focused on delivering results.

Hi! 👋 I’m a dedicated customer support and virtual assistant (VA)—graduate of HEC Paris—specializing in helping Shopify and e-commerce brands deliver exceptional customer service while freeing up time for their teams. I completed my 2023–24 HEC thesis on how AI can enhance the e-commerce customer experience, and I now leverage a Shopify-native customer support tech stack to ensure personalized, efficient, and lightning-fast service. 💡 What I Do Over the past few years, I’ve helped Shopify store owners and e-commerce entrepreneurs: ✅ Provide high-quality customer support through email, live chat, and social media (Instagram, Facebook, TikTok) ✅ Manage orders, returns, refunds, and chargebacks directly inside the Shopify Admin ✅ Automate workflows with macros, templates, and helpdesk tools (Gorgias, Zendesk, Freshdesk, Shopify Inbox) ✅ Create FAQ pages and help centers to reduce repetitive customer service tickets ✅ Deliver weekly reports on response times, CSAT, and key support trends 🧰 Services I Offer Email & live chat customer support for Shopify and e-commerce stores Order management: tracking, edits, refunds, and cancellations Setup & optimization of Gorgias, Zendesk, Freshdesk, or Shopify Inbox Social media community management (DMs & comments) Weekly performance reports and continuous improvement suggestions General Virtual Assistant (VA) tasks related to e-commerce operations ✨ Why Work With Me? 🎓 HEC Paris–trained: Strong analytical and strategic mindset from France’s top business school 🛒 Shopify-native experience: Deep understanding of the Shopify ecosystem and its customer workflows ⚙️ AI-enhanced processes: Smart use of automation and structured macros for faster response times Let’s transform every customer interaction into a growth opportunity—while you focus on scaling your Shopify e-commerce business. 🚀 👉 Feel free to invite me to your job—I’d love to learn more about your needs!

I'm a business-oriented software developer I work with the latest web technologies such as Angular, Ionic, Cordova, jQuery, React, React Native, Node, MongoDB, Firebase, AWS, Wordpress and a lot more. I've been building for the web for 6 years, and would love to utilize all the things I've learned in my career to make you successful in this very fast moving tech field. I am also a dedicated and results-driven professional with experience in customer care services and English tutorship. I specialize in delivering clear communication, personalized support, and practical solutions tailored to individual needs. In customer care, I provide friendly, efficient, and empathetic assistance, handling inquiries, resolving issues, and maintaining positive relationships with clients. I am skilled in active listening, problem-solving, conflict resolution, and maintaining a high standard of professionalism in fast-paced environments. As an English tutor, I support learners of different levels by improving their speaking, listening, reading, and writing skills. My tutoring approach is patient, interactive, and learner-centered, focusing on real-life communication, confidence building, and practical language use for work, travel, and daily life. I am reliable, adaptable, and committed to continuous improvement, with a strong passion for helping people communicate effectively and feel supported.

Most ecommerce brands don't struggle because of a lack of customers,they struggle because their operations and customer experience can't keep up with growth. I help Shopify and ecommerce businesses build scalable CX operations, improve customer retention, streamline support workflows, and create efficient processes that enhance both customer satisfaction and business performance. With 10+ years of remote experience, I have supported global brands and fast-growing companies across customer experience, ecommerce operations, quality management, team leadership, and process optimization. My expertise includes: ✔ CX & Ecommerce Operations Management ✔ Shopify Order & Fulfillment Operations ✔ Customer Support Leadership & Quality Assurance ✔ Zendesk, Gorgias, Help Scout & CRM Systems ✔ Refunds, Returns & Chargeback Management ✔ SOP Creation & Process Improvement ✔ Team Coordination & Performance Management ✔ Customer Retention & Experience Optimization As a Top Rated Plus freelancer with 100% Job Success, $100K+ earned, and 8,000+ hours worked on Upwork, I understand how to build reliable customer operations that support long-term business growth. If you're looking for someone who can bring structure, accountability, and operational excellence to your customer experience, let's connect.

You're looking for someone who builds the infrastructure that makes great customer experiences repeatable, scalable, and measurable from day one. That's been my work for the past 17 years, and it's what I do today as a Key Account Specialist at one of Europe's leading SaaS platforms, where I oversee high-value client portfolios, design onboarding architectures, and deploy CRM workflows that reduce friction and accelerate time-to-value. My edge is the intersection of three things most specialists have only one of: deep customer success leadership, hands-on AI-powered CRM implementation, and fluency across English, French, and German markets. That combination is rare. It's also precisely what enterprise and growth-stage companies need when they're expanding across Europe or restructuring their customer operations for scale. On the CRM and automation side, I design systems that fit how your business actually works. I map customer journeys, configure AI-assisted workflows, integrate your toolstack, and build the reporting layer so leadership always knows where the numbers stand. I've done this for companies operating across multiple markets, languages, and regulatory environments. On the customer success side, my background spans SaaS onboarding, enterprise key account management, churn reduction programs, NPS and VOC frameworks, and cross-functional escalation handling. I've built CS functions from the ground up and stepped into existing ones to stabilize and scale them. Both have produced results. I also bring a translation and localization capability that goes beyond language. I adapt product content, customer-facing documentation, and support materials for English, French, and German audiences ensuring that your messaging lands with the same precision in Berlin as it does in Paris or London. My academic foundation: an MBA in Finance, a BA in Communication and Marketing, and a BA in English Applied Linguistics. It informs how I think about customer economics, communication architecture, and the commercial stakes of every interaction. A few things I don't do: vague deliverables, scope drift, or disappearing mid-project. I work with a small number of clients at a time, which means you get the full weight of my attention and my judgment. If you're building or rebuilding a customer success function, implementing a CRM that actually sticks, or expanding into francophone or German-speaking markets let's have a direct conversation about what that looks like.

Hi! I’m Chloé, a Customer Support, Operations, and French Proofreader Specialist. I help small businesses and start-ups stay organized, streamline their workflows, and deliver a professional yet human customer experience. With over 10 years of experience in logistics and customer relations, and 2 years in operations management and content proofreading, I combine versatility, strong communication skills, and great attention to detail, both written and spoken. Reliable, empathetic, and proactive, I make sure your clients feel supported, your operations run smoothly, and your communication stays clear, natural, and consistent. Customer & Operations Support - Full client management: handling emails, calls, and personalized follow-up - Monitoring quotes, payments, shipments, and claims - CRM management (Zoho, Trello, Slack, WooCommerce) - Issue resolution and clear reporting - Process improvement and internal documentation French Proofreading & Linguistic QA (FR/EN) I proofread and humanize translated or AI-generated French content to ensure natural, fluent, and brand-consistent communication. I handle: - Post-editing and rewriting of translated content - Proofreading and tone harmonization for your target audience - Stylistic and terminological checks to guarantee clarity and professionalism Specialized in tech, logistics, e-commerce, and customer communication. Tools: Zoho Invoice / CRM • Trello • Slack • Discord • WooCommerce • WordPress • Google Suite • Clockify • LinkedIn • Notion • ChatGPT For long-term collaborations, I offer adjusted rates based on project volume and consistency.