Hire the Best Evolve IP Call Center Specialists

Need reliable cold callers, appointment setters, or customer support agents? I help businesses build trained, managed calling and support teams that handle outreach, follow-up, inbound support, and customer communication with consistency. I’m Moe, co-founder of Central Tact, a Cairo-based BPO and customer communication team supporting businesses across the US, UK, Canada, Australia, Europe, and GCC markets. Unlike hiring one random freelancer, you get a managed operation with trained agents, supervision, attendance tracking, quality control, and performance follow-up. We can support your business with: • Cold calling • Lead generation • Appointment setting • Inbound customer support • Outbound customer support • Live chat support • Social inbox management • CRM follow-up • Real estate calling • B2B and B2C sales support • Virtual assistants • Data entry and back-office tasks Our team has experience across industries including real estate, home services, education, clinics, transportation, software, e-commerce, and service-based businesses. What you can expect: • English-speaking trained agents • Other languages available upon request • Office-based team in Cairo, Egypt • Team leader supervision • Daily or weekly reporting • Flexible scaling from 1 agent to a full team • Experience with tools like GoHighLevel, HubSpot, ReadyMode, 3CX, Dialpad, Vici, Mojo, Monday CRM, Zoho, Hubspot and Google Sheets • A practical setup focused on calls, follow-up, appointments, and customer experience If you need one reliable caller, a small sales support team, or 24/7 customer support coverage, I can help you build a simple and scalable operation. Send me a message with your target market, working hours, tools, script, and campaign goal, and I’ll recommend the best setup.

✅ Overview I’m a VoIP Administrator with over 10 years of experience managing and optimizing phone systems for businesses of all sizes. I specialize in RingCentral, Dialpad, 8x8, Google Voice, GoTo, and other VoIP platforms — helping companies streamline communication, improve call quality, and ensure reliable call routing. From IVR setup and number porting to call queue management and CRM integration, I deliver solutions that keep phone systems running smoothly for both staff and customers. 💼 Services I Provide Phone System Setup & Administration - RingCentral, Dialpad, 8x8, Google Voice, GoTo, Nice inContact, Grandstream, RingCX IVR (Auto-Attendant) Design & Implementation - Custom menus, business/after-hours routing, multilingual prompts Call Queue & Routing Optimization - Overflow handling, priority routing, and fallback options Number Porting & Account Migration - Hassle-free transfer of business numbers across platforms User Onboarding & Training - Account creation, extension assignments, and permissions Troubleshooting & Support - Call quality issues, dropped calls, one-way audio, faxing problems Compliance Setup - SMS/TCR registration & HIPAA-compliant call handling CRM & Third-Party Integrations - Salesforce, Zapier, Podium, Beetexting 📊 Sample Projects 🔹 Healthcare Practice – RingCentral IVR & Call Queue Built a multi-level IVR for scheduling, billing, and nurse line. Added after-hours routing with voicemail to HIPAA-compliant inbox. Reduced missed calls by 40% within the first month. 🔹 Multi-Location Business – Dialpad Migration Migrated 50+ users fromDialpad to RingCentral. Configured shared call queues and AI-powered call transcription. Delivered staff training and SOP documentation. 🔹 SMS Compliance for Retail Client Completed 10DLC campaign registration for SMS. Updated client website to meet carrier requirements. Enabled mass texting via Beetexting integrated with RingCentral. 🛠️ Tools & Platforms VoIP Systems: RingCentral | Dialpad | 8x8 | Google Voice | GoTo | Nice inContact | RingCX Integrations: Salesforce | Zapier | Zendeskl Collaboration: Microsoft Teams | Google Workspace 📌 Why Clients Hire Me ✔ 10+ years of proven VoIP expertise ✔ Fast, reliable setup & troubleshooting ✔ Clear documentation & training for staff ✔ Track record of reducing missed calls and improving customer experience 📞 Let’s Work Together If you need a VoIP expert to set up, optimize, or troubleshoot your phone system, let’s connect. I’ll ensure your communications are seamless, reliable, and built to support your business growth.

Customer satisfaction isn't just part of my job. It's been the foundation of my career for over 25 years. I'm Franklin, a Senior Customer Support and Customer Success professional with extensive experience across healthcare, technology, legal services, renewable energy, telecommunications, consumer electronics, and e-commerce. Throughout my career, I've supported customers and teams while building long-term client relationships. Clients value my professionalism, patience, problem-solving skills, and ability to create positive customer experiences, even in challenging situations. Outside of work, I enjoy continuous learning and I'm currently expanding my technical skills in HTML, CSS, JavaScript, and Python while building projects in Visual Studio Code. If you're looking for someone dependable, adaptable, and a quick learner who genuinely cares about your customers and your business, I'd love the opportunity to work with you.

🏢 Founder of Nexus Callers Services | Structured Call Center & BPO Operations I lead and operate a fully managed, office-based call center supporting companies that require scalable outbound sales, inbound customer support, and structured lead generation. Unlike freelance VAs, our teams operate inside a supervised environment with: ✔ Quality Assurance monitoring ✔ Real-Time Management (RTM) ✔ Dialer & CRM stability control ✔ KPI-based performance reporting ✔ Dedicated campaign supervision We specialize in building structured outbound systems and retention-focused inbound operations. 🔹 Core Services Outbound Sales & Lead Generation Cold calling, appointment setting, prospect qualification, follow-ups, CRM updates. Inbound Customer Support Call answering, service-based support, retention-focused communication. Acquisition & Sales Support Roles Acquisition managers, closers, and follow-up specialists integrated directly into your CRM. Live Chat & Email Support SLA-based inbox handling and structured customer engagement. 🔹 Industries We Support Real Estate Healthcare & Medical Solar & Energy E-commerce B2B Service Businesses 🔹 Why Work With Us • Office-based operation (not remote freelancers) • Multilingual teams (English, Arabic, French, German, Spanish) • Transparent KPI reporting • Scalable team deployment • Long-term operational support If you are looking for a structured BPO partner — not temporary staffing — I’d be happy to discuss your campaign requirements.

Looking for someone who can genuinely own your calls, your inbox, and your client relationships not just follow instructions? I bring 22+ years of experience across customer support, telecalling, executive administration, Virtual assistance and CRM management. As a freelancer, I've delivered customer support and telecalling for a luxury cruise line and an international removal company, handling inbound/outbound calls, customer queries, and issue resolution across time zones. On Upwork specifically, I've completed telecalling and research projects for international clients, with consistent praise for my reliability and clear communication. What I bring to your business: Customer Support & Complaint Resolution — Led a 10-person guest experience team, personally handling escalations from first contact to resolution while introducing SOPs that measurably cut resolution times. Cold Calling & Telecalling — Managed high-volume warm/cold calling campaigns for candidate outreach, consistently converting first-time enquiries into active clients through clear, trust-building communication. Research — Experienced in gathering, organizing, and summarizing information for business and outreach purposes, with an eye for accuracy and detail. Virtual Assistant & Admin Support — Calendar management, inbox triage, document drafting, compliance documentation, vendor coordination, and cross-timezone scheduling for senior leadership. CRM Administration — Experienced with HubSpot, Zoho CRM, and Freshdesk for pipeline tracking, follow-ups, and client record management. Content Writing — Certified in Content Writing & Personal Branding (2025), with strong written English for correspondence, reports, and client-facing content. Tools I work with: Notion, Trello, Asana, ClickUp, Slack, Zoom, Google Workspace, Microsoft 365, Calendly. My experience I coordinating an EU-funded project with government ministries and international officials brings a professional, reliable, and culturally fluent approach to every task. I'm known for clear communication, discipline, and reliability - the qualities that matter most when you're trusting someone to represent your business remotely. Let's talk about how I can support your team.

Technology and contact center operations leader with 9+ years of experience building, scaling, and optimizing high-volume customer service and outbound environments across legal, healthcare, and BPO industries. Specialized in Five9 administration, dialer optimization, IVR design, campaign management, AI automation, CRM integrations, reporting, workforce operations, and telephony infrastructure. Extensive hands-on experience managing inbound, outbound, blended, and digital contact center environments while driving SLA performance, operational efficiency, and customer experience improvements. Strong background leading distributed teams across Latin America and partnering directly with executive leadership to implement scalable operational and technology strategies. Experienced in troubleshooting complex telephony environments, improving agent productivity, reducing abandon rates, optimizing dialing performance, and automating business workflows. Platforms & Technologies: • Five9 • Genesys Cloud • RingCentral • Zendesk • Noble Systems • CRM & API Integrations • IVR & Routing Logic • Workforce & QA Operations • AI & Workflow Automation I bring both the operational leadership and the technical depth needed to improve contact center performance, streamline processes, and support business growth.