Hire the Best Evolve IP Call Center Specialists

⭐⭐⭐⭐⭐ Every successful business starts with a single person and a compelling vision. But to turn that vision into reality, it must evolve into a clear strategy and disciplined execution. As a project manager and marketing strategist, I collaborate with companies across the US, Canada, Europe, the Middle East, Asia, and Australia. I specialize in developing impactful brand identities for both new and established brands in B2B and B2C markets. My background also includes over a decade of experience in customer service, sales, marketing, and web development, giving me a well-rounded perspective on driving growth and building lasting connections. STRENGTHS: 📌 Strong Business Acumen (Cost and Profit Analysis) 📌Completed The FUNDAMENTALS OF PROJECT MANAGEMENT TRAINING 📌Completed The GLOBAL COMMUNICATIONS TRAINING 📌Completed The SEVEN PILLARS OF ADVOCACY TRAINING 📌Certified TOP CUSTOMER SERVICE AWARDEE with 100% Member Satisfaction Score 📌Certified 100% ATTENDANCE AWARDEE 📌Certified SALES COMPLIANCE AWARDEE 📌Certificate of Completion (Customer Service Training) 📌Variety of skills in Engineering, Sales & Marketing, Finance, and Project Management. 📌Tier 3 Top Seller of the year 2012 (Xlib USA) 📌Results-driven 📌Successfully Joined a total of 7 BPO/Call Center Companies AREA OF EXPERTISE: 📌Project Management 📌 Sales B2B or B2C ( Lead Generation Team/Appointment Setting) 📌 Customer Service (Phone, Email and Chat) 📌 Website Maintenance and Development (CRM Building, Social Media Marketing) 📌 Quotations, Negotiation, Vendor Search 📌 Real Estate (Home Loans, Mortgage Refi, Commercial Properties & Mobile Homes) 📌 Proofreading, editing, and content writing 📌 Training and Development- Instructional Designer 📌 Marketing (Social Media Marketing) 📌 Graphic Design and Content Creation 📌 Business Planning 📌 Data Entry, Virtual Assistant and Administrative Task --Owner of DJO Call Center Services, a division of DJO Career Opportunities --Fast and Reliable Internet Connection (Using Fiber Optics 100 Mbps connection) --Has multiple skilled agents to accomplish a particular task promptly

🏢 Founder of Nexus Callers Services | Structured Call Center & BPO Operations I lead and operate a fully managed, office-based call center supporting companies that require scalable outbound sales, inbound customer support, and structured lead generation. Unlike freelance VAs, our teams operate inside a supervised environment with: ✔ Quality Assurance monitoring ✔ Real-Time Management (RTM) ✔ Dialer & CRM stability control ✔ KPI-based performance reporting ✔ Dedicated campaign supervision We specialize in building structured outbound systems and retention-focused inbound operations. 🔹 Core Services Outbound Sales & Lead Generation Cold calling, appointment setting, prospect qualification, follow-ups, CRM updates. Inbound Customer Support Call answering, service-based support, retention-focused communication. Acquisition & Sales Support Roles Acquisition managers, closers, and follow-up specialists integrated directly into your CRM. Live Chat & Email Support SLA-based inbox handling and structured customer engagement. 🔹 Industries We Support Real Estate Healthcare & Medical Solar & Energy E-commerce B2B Service Businesses 🔹 Why Work With Us • Office-based operation (not remote freelancers) • Multilingual teams (English, Arabic, French, German, Spanish) • Transparent KPI reporting • Scalable team deployment • Long-term operational support If you are looking for a structured BPO partner — not temporary staffing — I’d be happy to discuss your campaign requirements.

Hi, I'm Lyka, Founder of Telegynx Digitals, a Philippines-based outsourcing agency helping U.S. businesses scale their sales, customer support, and back-office operations. With over 15 years of experience in the BPO and outsourcing industry, I have successfully managed and supported campaigns across Real Estate, Insurance, Merchant Cash Advance, Home Services, Security Systems, Payroll Services, E-Commerce, Marketing, and SaaS industries. My expertise includes: ✔ Customer Service & Customer Success ✔ Appointment Setting & Lead Generation ✔ Sales Development (SDR) ✔ Virtual Assistance & Administrative Support ✔ Email & Chat Support ✔ Team Management & Operations ✔ CRM Management & Reporting Throughout my career, I have built and managed remote teams responsible for inbound and outbound sales, customer support, lead qualification, appointment setting, email management, data entry, and administrative operations. I am experienced with industry-leading platforms including GoHighLevel, HubSpot, Salesforce, Zoho, Freshdesk, Freshworks, ClickUp, Asana, Mailchimp, QuickBooks, and various VoIP and dialing systems. What clients appreciate most about working with me is my ability to build reliable processes, maintain accountability, and deliver consistent results. Whether you need a dedicated virtual assistant, a customer support specialist, an appointment setter, or a fully managed remote team, I focus on creating efficient systems that help businesses grow. Let's discuss how I can help support your business goals.

I help businesses build reliable, scalable communication systems and web applications by combining deep expertise in VoIP (3CX & Yeastar) with full-stack development and API integrations. With 6+ years of experience in 3CX, hands-on expertise in Yeastar Cloud PBX, and 3+ years in full-stack development, I specialize in delivering end-to-end solutions — from telephony infrastructure to CRM integrations and custom dashboards. 🔥 What I Can Do For You ☎️ VoIP & PBX Solutions (3CX + Yeastar) 3CX setup, configuration & troubleshooting (V18/V20) Yeastar Cloud PBX deployment & management SIP Trunk integration (Twilio, Telnyx, Flowroute, etc.) IVR, Call Queues, Ring Groups, Call Routing Predictive / Progressive Dialer setup Call recording, reporting & analytics Multi-tenant PBX architecture DID management & call flow optimization 💻 Full Stack Development Backend: PHP, Node.js, Golang Frontend: JavaScript, HTML, CSS, Bootstrap, Tailwind Database: MySQL, PostgreSQL Build scalable CRM systems & dashboards WebRTC / SIP dialer development Real-time systems & automation workflows 🔗 API Development & Integrations (Swagger/OpenAPI) REST API design & development Swagger/OpenAPI documentation CRM integrations (Zoho, Salesforce, Monday, etc.) Webhooks, automation, and data sync systems 🌐 WordPress Development Custom theme & plugin development Website optimization & speed improvements API integrations with WordPress Business websites & landing pages 💡 Why Clients Choose Me ✔ 6+ years in VoIP & telephony systems ✔ Strong backend + infrastructure understanding ✔ Fast troubleshooting & problem-solving ✔ Clean, scalable, production-ready solutions ✔ Excellent communication & long-term support 📌 Recent Work Highlights Built multi-company 3CX dialer system with CRM integration Deployed Yeastar Cloud PBX for international clients Developed VoIP analytics dashboards & call tracking systems Integrated Twilio / Telnyx with custom applications Created API-driven automation workflows using webhooks 🎯 Let’s Work Together If you need help with: Setting up or fixing your 3CX / Yeastar PBX Building a custom dialer or VoIP system Integrating APIs or CRM systems Developing a scalable web application 👉 Send me a message — I’ll provide a clear solution quickly.

I help SaaS companies, e-commerce brands, and healthcare providers deliver exceptional customer experiences through professional chat, email, and phone support. With experience handling high volumes of customer interactions, I specialize in resolving inquiries efficiently, maintaining customer satisfaction, and ensuring every interaction is handled with professionalism and attention to detail. Customer Support | Customer Service | Appointment Setting | Phone, Chat & Email Support | Outbound & Inbound | Technical Support Customer Support Services ✔ Email Support ✔ Live Chat Support ✔ Phone Support ✔ Helpdesk & Ticket Management ✔ Customer Issue Resolution ✔ Customer Follow Ups ✔ Appointment Scheduling & Coordination ✔ Customer Onboarding Support ✔ CRM & Customer Record Management 📅 Appointment Setting ✔Calendar management (Calendly, Google Calendar, Outlook) ✔Pre-qualification frameworks (BANT / CHAMP) ✔No-show reduction workflows ✔Reminder sequences (SMS/Email) ✔CRM sync & pipeline updates ✔Daily booked-meeting reports 💬 Chat & Email Support ✔Live chat (Intercom, Zendesk, Tawk.to, Freshdesk) ✔Tier 1 & Tier 2 support handling ✔SLA management ✔Knowledge base documentation ✔Ticket escalation workflows ✔Customer retention & upselling ✔Professional, neutral English communication Tools & Platforms I Use Often: 🔹CRMs: HubSpot, Salesforce, Zoho, Podio, GoHighLevel, REsimpli, Follow Up Boss 🔹Dialers: Mojo, BatchDialer, CallTools, PhoneBurner, RingCentral, Aircall 🔹Support Platforms: Zendesk, Freshdesk, Intercom, HelpScout 🔹Outreach Tools: Apollo, LinkedIn Sales Navigator, Mailshake, Instantly 🔹Productivity: Google Workspace, Notion, Trello, ClickUp, Slack, Zoom, Microsoft Teams, Google Meet 📊 Results & Success Stories 🏠 Real Estate Investor – U.S. Market · 1,200+ outbound calls per week · 35–40 qualified seller leads per month · 12–18 booked acquisition calls monthly · Reduced no-show rate by 28% through automated reminders · Managed CRM (Podio) and disposition tracking daily 📈 My Performance Metrics - 100–150 dials/day (manual) - 250+ dials/day (power dialer) - 10–20% conversation rate - 5–15% booking rate (industry dependent) - 95%+ CRM accuracy - Fast response time (under 5 minutes for chat) 💡 What sets me apart? ✔️ Fluent in English with a native accent, great for international communication ✔️ 24/7 Multi-Channel Support: Live chat, email, phone, and helpdesk. ✔ Trained in objection handling & sales psychology ✔ Strong follow-up systems Industries I Support - SaaS & Technology - Customer onboarding assistance - Account support - Technical issue triage - Helpdesk ticket management - Zendesk, Intercom, Freshdesk, Help Scout E-commerce - Order management - Refunds & returns - Shipping and tracking inquiries - Customer retention support - Shopify customer support Medical & Healthcare - Patient communication - Appointment scheduling - Follow up coordination - Front desk phone support - Patient inquiry handling 🕒 Availability - 30–40+ hours per week - U.S., UK, EU, Australia time zones - Immediate start 📩 Available for short-term gigs, long-term contracts, and ongoing support roles. Send me a message.

Bilingual (English/Spanish) Customer Support & Operations Specialist with 8+ years of experience supporting customers across healthcare, e-commerce, travel, and remote service environments. I help businesses deliver clear, empathetic, and efficient customer support while keeping operations organized, documentation accurate, and customer experiences positive. My background includes high-volume inbound and outbound communication, customer onboarding, account assistance, scheduling, dispatch coordination, CRM management, documentation, administrative support, and operational processes. I have worked with platforms including Zendesk, Aircall, Freshdesk, NICE CXone, Microsoft Teams, AWS, and other business systems. I am comfortable with: • Phone, email, and chat support • Customer onboarding and follow-ups • CRM systems and data management • Administrative and operational support • Scheduling and coordination • Documentation and compliance processes • High-volume customer interactions I work independently, communicate clearly, adapt quickly to new systems, and stay calm under pressure. My goal is to protect your brand while providing a professional and positive experience for your customers.