Hire the Best Fraud Analysts in Belgrade, RS

🚀 9+ years improving customer experience, preventing financial losses and streamlining operations 🚀 What I Do I help businesses solve real problems in customer support, operations, and project coordination. My approach is simple: understand your needs, apply proven methods and deliver reliable results. How I Can Help: 🔐 Fraud Prevention & Risk Management – spotting patterns, analyzing data, safeguarding accounts 💙 Customer Success & Support – building support processes, improving CSAT, handling escalations ⚙️ Operations Management – streamlining workflows, managing training programs, coordinating teams 📊 Data Analysis – monitoring payment flows, detecting suspicious behavior, verifying accounts 🎯 Project Management – running AI/tech projects, website redevelopments, cross-team collaboration 📚 Training Programs – designing content, running webinars, managing partner programs Recent Results: 🔹 Koji (2022–2024): Prevented $50K+ in fraud, exposed bot networks, maintained 98% CSAT, and converted 70% of refunds into loyal customers. 🔹 EU Training (2022–2023, 2025): Managed $50K–$200K contracts, coordinated expert-led training for EU institutions (EESC, Court of Justice, foreign affairs), handled complex scheduling and logistics. 🔹 Other Projects (2019–2024): Managed $1M+ in custom jewelry projects with 250+ 5⭐ reviews, led AI tool development, and coordinated a full website redevelopment. How I Work: 📞 Open communication – clear updates, no surprises 🧠 Problem-solving – focus on root causes, not patch fixes 🔄 Adaptable – quick to learn tools, workflows and industries ⭐ Quality-first – detail-oriented, reliable and accountable No empty promises, just proven, reliable work. If you need someone to take ownership, improve your customer experience or streamline operations, let’s chat. 💌

Knowledge is a virtue.Being as such i tend to research and discover everything that i can think of.Doing that i can easily manage not just the workload but day to day tasks in everyday life. As someone who is willing to put hard thought and working idea into reality it allows me to grasp new concepts and creations.

PROFESSIONAL SUMMARY Professional with extensive police foundation knowledge of various fraud trends and channels within the police industry. Top performer with a proven record of success in strong leadership and excellent analytical skills to make rational and logical findings. A hard-working, dedicated individual who cares about customers' protection and has exceptional attention to detail searching for obtaining experience in a customer-facing fraud detection role in the financial services industry. AREAS OF EXPERTISE * Bilingual: English, Serbian * Effective critical thinking, problem solving and time management skills * Organizing Data Efficiently * Conflict Management Skills * Exceptional Client Experience * Strong communication skills with clients * Investigative Skills * Adapting to Organization Change * Proficient in Microsoft