Hire the Best IT Managers
in Portugal

Hi! I'm Dotun, a CISA-certified, experienced IT/Cybersecurity Auditor and ISO 27001 Lead Auditor with prior experience in IT Management and Support. I have a strategic approach to aligning technology and business objectives. With a proven track record in evaluating complex information systems, identifying vulnerabilities, and implementing rigorous compliance frameworks, I bring a methodical yet innovative mindset to safeguarding digital assets. My ability to assess risks and craft tailored IT solutions ensures operational resilience and adherence to regulations. As a graduate of Computer Engineering, I possess a deep understanding of technical systems and processes, which complements my expertise in assessing IT risks, controls, cybersecurity, and compliance. I possess extensive experience in designing and implementing IT audit frameworks, ensuring compliance with industry standards (such as COBIT, NIST CSF, ISO 27001, ISO 27005, ISO 19011, ISO 22301, SOX, PCI-DSS, SOC 2, ITIL, ITSM (ISO 20000), GDPR, DORA, etc.), and conducting cloud security audits for AWS, Azure, and GCP environments. Proven track record in Office 365, SharePoint administration, IT compliance, identifying risks, improving controls, and delivering actionable recommendations to enhance organizational security posture. Skilled in Identity and Access Management (IAM), including user provisioning, access reviews, and privileged access control, with a strong ability to collaborate with cross-functional teams to ensure compliance and enhance organizational security posture. Committed to leveraging technical expertise to deliver strategic IT solutions and drive organizational growth. Drawing from my leadership background as an IT Manager, I excel in translating technical complexities into actionable business strategies, facilitating seamless digital transformation. My expertise spans project management, IT governance, and robust IT support, ensuring the delivery of efficient solutions that empower organizations to adapt, innovate, and thrive in a competitive digital environment. Currently pursuing a master's degree in Information Systems Management, I'm expanding my knowledge of strategic IT governance and emerging technologies to deliver value-added insights and solutions. Known for its analytical mindset and attention to detail, I'm dedicated to enhancing organizational efficiency and security through robust IT auditing practices. Core Competencies: ➡️ IT/Cybersecurity Audit & Risk Assessment ➡️ Cybersecurity & Data Protection ➡️ Compliance Framework Implementation ➡️ IT Governance, Regulatory Compliance & Policy Development ➡️ IT vendor and Project Management ➡️ IT Support and Network Security, and Administration (Hardware and Software) ➡️ Strategic IT Planning & Optimization ➡️ Vulnerability Scanning, Assessment & Mitigation ➡️ Stakeholder Communication & Cross-Functional Collaboration ➡️ Cloud Technologies & Infrastructure Support ➡️ Microsoft SharePoint & Office 365 ➡️ Identity & Access Management (IAM) ➡️ Data Backup & Recovery Strategies ➡️ Information Security & Compliance (ISO 270001) Whether assessing systems for vulnerabilities or driving strategic IT initiatives, I’m passionate about empowering teams to build resilient, innovative infrastructures that support sustainable growth. Do you need an expert in IT/Cybersecurity audit, Security Audit and compliance, IT governance, IT support and management, compliance, ISO 27001 implementation and audit, or digital transformation, etc.?. Send me a message and I’d love to discuss how we can collaborate to drive success. Let's connect!

Hello and Welcome! 🎯 Are you aiming to maximize your ROI and accelerate your business growth with expert PPC management and strategic marketing? I'm Pedro Menezes Pereira, a Google Ads, Bing Ads, and Facebook Ads Certified Senior PPC Specialist with a track record of delivering outstanding results for businesses in the USA, UK, Australia, Canada, and Brazil. Why Choose Me? ⭐ Top 1% on Upwork: With over 90 successful projects and 100% positive reviews, I've consistently helped clients achieve and exceed their marketing goals across diverse markets. 📈 Proven Success in Scaling Businesses: I've empowered multiple B2C and B2B companies to achieve significant growth through data-driven strategies tailored to their unique needs. 🎓 Expert Qualifications: - University Degree in Marketing - Certified in Google Ads, Bing Ads, and Facebook Ads - Growth Marketing Specialist Certification from CXL (over 100 hours of coursework and 28 exams completed) 🚀 What I Bring to the Table - Mastery Across Multiple Advertising Platforms: - Google Ads - Bing Ads - Facebook Ads ...and more! 💡 Strategic Marketing Consultation: - Comprehensive Marketing Strategies - Innovative Product Development Ideas - Website Optimization - Pricing Strategies 🧪 A/B Testing & Conversion Rate Optimization: - Optimizing Product Pages - Enhancing Landing Pages 📊 Data-Driven Insights & Analytics: - Custom Dashboards with Google Data Studio - Performance Reports for the Last 7 & 30 Days - Predictive Analytics & Scenario Planning 🎯 Strategic Planning with SWOT Analysis & SMART Goals: - Tailored Action Plans for Your Business 🤝 Dedication and Problem-Solving Expertise: - Committed to Exceeding Expectations - Proactive and Innovative Approach - Success Stories with Renowned Brands I've partnered with leading companies to drive growth and achieve remarkable results: Aston Martin Vitamart Cashforcars Kardashians Online Shop Reputation Defender Randstad Treehut Edge of Embers Chicco Penfolds UTS Sydney Australia Flatmate Finders ...and many more! 📂 Case studies available upon request during a screen-shared meeting. Client Testimonials "Pedro's expertise transformed our PPC campaigns, delivering exceptional ROI. His strategic insights and commitment to our success made a significant impact on our business." "Working with Pedro was instrumental in achieving our marketing goals. His mastery of multi-platform advertising and data analytics provided invaluable insights." Let's Elevate Your Business Together 🚀 Ready to outperform your competition and achieve unprecedented growth? I'm passionate about empowering businesses like yours through strategic PPC management and innovative marketing solutions. Let's discuss how I can customize my expertise to help you reach your objectives. 📆 Schedule a Meeting Today! Looking forward to partnering with you for success. Best Regards, Pedro Menezes Pereira

Senior Project Manager with over a decade of experience leading cross‑functional teams and implementing Agile methodologies in complex IT projects, with a proven track record across industries such as supply chain, critical manufacturing, fintech, logistics, and marketing, including serving as COO/Project Manager for a marketing agency where I managed operational strategy and digital transformation initiatives, as well as leading a large‑scale SAP S/4HANA migration project that ensured seamless system integration and business continuity. In addition to project leadership, I serve as a professional trainer at The Knowledge Academy, delivered over 1000 hours of instruction on Agile, Scrum, Kaizen, and Kanban frameworks—helping organizations and professionals enhance their project delivery capabilities. MBA‑qualified and certified in Project Management Professional (PMP)®, Certified Disciplined Agile Scrum Master (DASM) and Agile Coach, with a focus on driving measurable business outcomes. Skilled at building high‑performing teams, optimizing project execution, and turning strategic objectives into on‑time, cost‑effective results that deliver clear business value.

- PMP - MCT - Microsoft Certified: Azure Solutions Architect Expert - Microsoft Certified: Azure Administrator Associate - AZ-305: Designing Microsoft Azure Infrastructure Solutions Certified - SC-400: Administering Information Protection and Compliance in Microsoft 365 - CCP Certified Instructor (Portugal): - Computer Science Master Degree (Project Management); - EXIN Agile SCRUM Foundation Certificate - Microsoft Enterprise Project Management; - Microsoft Certified IT Pro; - Microsoft Certified Network Infrastructure Engineer, - Microsoft Certified Microsoft Managing Projects; - Microsoft Technology Specialist Active Directory; - Microsoft Technology Specialist Sharepoint Services; - Microsoft Technology Specialist Windows; - Microsoft Technology Desktop Support Technician - Microsoft Certified Systems Engineer; - Microsoft Certified Solutions Associate; - BICSI (USA) Data Cabling e Datacenter Projects; As IT Engineer I have been working on IT Migration Projects since 2002 mainly with Microsoft Infrastructure Products. Since that I have been working with Active Directory and have performed several migrations in different locations. I also have all Microsoft Certifications for all infrastructure technologies at the highest level since 2006. During the last years I have been performed Cloud Migrations to Azure. Worked mainly in Migrations from On-Premises environments to Cloud and Hybrid. In the end, as a PMP I am also able to design and manage IT Projects and coordinate teams and tasks in a goal-oriented way. I have a long experience managing projects acting in several international projects across Europe during the last years. As a teacher, I have 15 years of work experience in areas of Infrastructure and Project Management, having worked in Microsoft Academies, extension and Courses, and higher education institutions as well as been invited to symposiums.

Qualified and tenacious professional armed with broad-based background and skills in the areas of technical support, system support, public relations and customer service. Highly adept in systems analysis diagnostics and troubleshooting and conflict resolution. Exhibiting excellent organizational and problem-solving skills. Works well in team environments and displays strong work ethic. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in processes towards the successful attainment of goals. Determined to implement earned skills for rapid growth and development Some of qualifications and skills are as below. • Excellent communication skills (with consumers, clients and suppliers); Experience in customer support / problem solving business processes. • Bachelor’s degree in Computer Science with a double major on System forensics/BPO and a total of 8+ years’ experience in NOC Center, Helpdesk and Technical Support Roles. • Strong understanding of IT systems fundamentals and system management tasks. • Ability to handle multiple concurrent issues and remain calm under high pressure situations. • Knowledge of network troubleshooting, trace routes, pings, website and API performance tracking. • Solid Microsoft Office (Word, Excel and PowerPoint) skills including office 365 admin duties • Good MySQL knowledge. • Experience monitoring an enterprise infrastructure via various tools and open proper tickets with the appropriate information for a quick resolution. • Ability to quickly and efficiently address customer needs by providing solutions to customer issues or escalating to another support group when necessary. • Working knowledge of TCP/IP, HTTP/HTTPS and internet protocols. • Ability to translate a complex problem into a simpler language for the customer and vice versa. • Experience using – Nagios, Tableau, Uptime monitoring, CRM tools such as salesforce zendesk and bug management system such as Jira and Rally • Experience providing support for Websites, Mobile Devices and SaaS tools • I am a fast learner with a demonstrated ability to quickly learn technology and understand unique system requirements. . Experienced in leveraging AI to automate workflows, improve documentation, troubleshoot technical issues, and increase operational efficiency. Technical Skills Customer Support & CRM Zendesk • Salesforce • HubSpot CRM • Freshdesk • Gorgias • Zoho CRM • Kaseya BMS • ClickUp REST APIs • JSON • OAuth • Webhooks • Postman • Browser Developer Tools • GitHub • HTML • CSS • JavaScript • Basic TypeScript • SQL/MySQL Networking & Infrastructure DNS • TCP/IP • HTTP/HTTPS • SSL/TLS • Ping • Traceroute • Network Diagnostics • Microsoft 365 Administration • Google Workspace Administration SaaS Platforms Shopify • Klaviyo • Bazaarvoice • Brij • Microsoft 365 • Google Workspace Automation & AI ChatGPT • Claude • OCR Automation • Zapier • AI-assisted Troubleshooting • Workflow Automation • Technical Documentation • Knowledge Base Management

I'm a very empathetic person. Sarcastic with a high level of dark humour. Quick thinker and extremely good on finding out of the box solutions for every situation or problem. I work as an IT specialist, giving support to more than 800 people everyday, and I make sure to understand each one's needs so that I can create a confidence relationship with them. Love to help...still haven't figured out how to ask for help to myself.