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I help small businesses keep their technology running smoothly through reliable remote IT support, Microsoft 365 administration, troubleshooting, and workflow improvements. I currently work in an MSP environment supporting business clients with day-to-day IT operations, including user support, software installation, troubleshooting, account management, and system maintenance. My experience includes: • Microsoft 365 administration and support • Outlook, Teams, OneDrive, and Office troubleshooting • Windows desktop support and remote troubleshooting • User onboarding and account setup • Software installation and configuration • Printer and peripheral troubleshooting • IT documentation and knowledge base creation • Website and business application support • Basic workflow automation using Microsoft tools I understand that businesses need technology that simply works. My goal is not only to fix problems but also to help create smoother processes, reduce downtime, and make IT easier for employees. I have experience supporting organizations in both government and private business environments, giving me a practical understanding of documentation, security awareness, and professional client communication. Whether you need ongoing remote IT assistance, Microsoft 365 help, troubleshooting, or someone to improve your business workflows, I can help.

Hi! I'm Puja Rath, an IT Support Specialist with 6+ years of experience providing technical support, system administration, and cloud-based IT solutions. I help businesses keep their IT environments secure, efficient, and running smoothly by delivering fast, reliable, and customer-focused support. Throughout my career, I've worked with global clients, resolving technical issues, managing Microsoft 365 environments, handling user access and identity management, and supporting cloud applications. I have extensive experience with incident management, ticketing systems, troubleshooting Windows environments, and providing remote technical support. My expertise includes: Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive) Azure Active Directory (Microsoft Entra ID) User onboarding and offboarding License and mailbox management Password resets and access management ServiceNow and ITSM ticket management Windows desktop and application troubleshooting Remote technical support Azure Fundamentals Technical documentation and knowledge base creation I hold Microsoft certifications including: Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft 365 Certified: Fundamentals (MS-900) Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) I recently completed a postgraduate program in Cloud Computing Technologies in Canada, further strengthening my expertise in cloud infrastructure and modern IT administration. I pride myself on being dependable, detail-oriented, and committed to delivering high-quality support with excellent communication. Whether you need ongoing IT administration, Microsoft 365 support, help desk services, or cloud support, I'm ready to help your business succeed. Let's connect and discuss how I can support your IT needs!

I am a skilled Microsoft 365 Administrator with 4 years of experience managing and administering Microsoft 365 environments, along with 3 years of hands-on experience migrating data and workloads to Office 365. I also have experience working as a Technical Support Engineer, providing technical support to both IT administrators and end users across a wide range of Microsoft 365 products and services. My areas of expertise include: - Exchange Online - Corporate MDM using Intune - Microsoft Security & Compliance - Microsoft Teams - OneDrive for Business - Microsoft Office Applications - Windows Administration - Onprem Active Directory Administration - Azure Active Directory (Azure AD) - Microsoft 365 Administration & Troubleshooting - Office 365 Migration Projects I am known for delivering reliable solutions, excellent customer support, and effective troubleshooting. I possess strong communication and interpersonal skills, and I thrive in both independent and collaborative team environments. Core Strengths: ✔ Effective Communication ✔ Problem Solving ✔ Leadership ✔ Team Collaboration ✔ Accountability ✔ Resourcefulness ✔ Customer Support Excellence I am passionate about helping businesses optimize their Microsoft 365 environments while ensuring secure, efficient, and seamless user experiences.

I am a dedicated and purpose driven individual. I have great communication skills. I have provided network and system support on large networks. I have worked from Remote Desktop connections like team viewer, VNC, LogMeIn Rescue and Quick Assist. I have experience laying network cables and installing patch panels and servers. I have been in customer support for a year and half with great feedbacks from technical support of over 2000 cases. Below are my experiences: * Experience on Exchange Online * Experience on SharePoint Online * Managing and troubleshooting Skype for * Business Online, Teams and OneDrive. * Experience with Active Directory, setup and configuration. * Experience with DNS and how to set up * Knowledge on ADFS. * Basic knowledge on PowerShell(basic commands/scripting) * Ability to deploy apps on to Office 365 environment * Ability to build competency in the team to deliver customer requirements * Understanding the importance of confidentiality and password management. * Understanding Office 365, knowing how to set up an account and administer it. * Work with domain names, hosting and Wordpresss sites * familiar with Go Daddy and know how to transfer Domains from it. * I know how to work and be familiar with both MAC and Windows PC * Understand and execute Data migration: Migrating emails * Share Point Configuration * MDM * Do remote desktop support

Senior Microsoft Consultant | 17+ Years of Expertise in SharePoint, Power Platform & Microsoft 365 I'm a seasoned Microsoft 365 Consultant with over 17 years of global experience in delivering business-critical solutions using SharePoint (Online & On-Premise), Power Apps, Power BI, Power Automate, and Microsoft Teams. I’ve successfully led projects for clients across the globe, ensuring delivery within scope, time, and budget. From SharePoint migrations, upgrades, branding, and customizations to end-to-end business process automation, I specialize in transforming outdated manual processes into efficient, cloud-based systems. I’ve helped small businesses, growing startups, and enterprise organizations build smart solutions like Document Management Systems (DMS), HR Management Systems (HRMS), Quality Management Systems (QMS), and Project Management Systems (PMS), all within the Microsoft 365 ecosystem. 🧩 Trusted by Global Clients Brands like Torrent Power, Daikin, Mahanagar Gas Limited, GTU, and Nonviolent Peaceforce have relied on my expertise to build, automate, and optimize digital solutions that save time and improve business efficiency. 💼 Services I Offer: ✅ Microsoft 365 Consulting Implement Microsoft 365 tools with confidence, from tenant setup to long-term strategy and governance. ✅ SharePoint Consulting I provide SharePoint Online and On-Premise services, including migration, installation, customization, branding, integration, and setup. ✅ Power Apps Development Build modern business apps to digitize forms, workflows, approvals, and task tracking — integrated with SharePoint or Dataverse. ✅ Power BI Dashboards Get clear, interactive reports that help your teams visualize KPIs and make informed, data-driven decisions. ✅ Power Automate Flows Automate repetitive and complex tasks using flows that connect your apps, services, and users seamlessly. ✅ Mobile App Development Cross-platform mobile apps developed using Flutter or native tools, intuitive, fast, and scalable for business needs. ✅ Website Development Custom websites using React, WordPress, Laravel, or PHP, mobile-friendly, fast-loading, and built for conversion. 🌟 Benefits of Working With Us ✔️ A 17+ Years Experienced Project Manager (US Graduate) will oversee your project, supported by senior developers, designers, and QA specialists. ✔️ Cost-effective hourly rates that deliver real value. ✔️ Professional, hassle-free communication and complete transparency. ✔️ Open to signing NDAs to ensure the confidentiality of your ideas and concepts. ✔️ Extensive experience working with clients from the US, Canada, European Union, and Australia. ✔️ Follow an Agile Development Methodology to keep you involved and informed throughout the project lifecycle. 💡 Why Choose Me? 🔹 17+ years of Microsoft ecosystem experience 🔹 Deep technical expertise across Microsoft 365 & app development 🔹 Worked with Fortune 500s and growing businesses alike 🔹 Problem-solver focused on outcomes, not just features 🔹 Transparent communication and on-time delivery 🔹 Post-delivery support and documentation Let’s bring your idea to life or improve what’s already built. 📩 Ready to discuss your project? Let’s connect today.

I am a dedicated and experienced professional with a strong background in Technical Support and cloud computing, particularly in Microsoft Azure, Microsoft 365, and AWS services. With over seven years of experience, I have consistently delivered positive results and ensured customer satisfaction while working with global organizations such as SpinMaster, KingMakers, TekExperts and Upwork. I excel in implementing cloud solutions with a focus on optimizing costs, enhancing security, and improving reliability. My expertise includes managing infrastructure, automating processes, and collaborating with cross-functional teams to drive continuous improvement.