Hire the Best Operations & Workflow Freelancers
in India

I offer a comprehensive range of services designed to help businesses streamline operations, improve processes, and achieve project success. With over 15 years of experience in Operations, project management, and business analysis and business process management, I have partnered with global clients in industries like telecom, technology, pharmaceuticals, market research, and Global Delivery centers. I specialize in delivering tailored solutions for companies that require project management, IT operations support, business process improvements, and automation. My focus is on helping you drive efficiency and success in your operations, whether it's project management, driving operations, leading teams, managing incidents, or implementing process improvements. I am full time freelancer (40-50 Hours/Week) seeking long-term freelancing opportunities that align with EST/AEST/CET hours. Tools Expertise - Jira, Trello, Monday.com, Asana, Clickup, Notion, Salesforce, Service now, Sharepoint, MS Office, Zapier, Make, Power Automate. Why Work With Me? Global Experience: I’ve worked in global roles supporting clients in the US, EMEIA, and Oceania time zones, making me adaptable to different work cultures and schedules. End-to-End Project Delivery: I can take your project from concept to completion, ensuring that all milestones are met with quality results. Proven Track Record: With a history of managing both IT and operational teams, I bring a results-driven mindset and a commitment to excellence. Long-Term Commitment: I’m available for long-term freelance projects, offering consistent and reliable support for your business. Services I Offer: Project Management : I provide end-to-end project management, ensuring your projects are delivered on time and within scope. Whether you're implementing new systems, upgrading processes, or managing a remote team, I can ensure seamless execution. . Project planning, execution, and closure . Resource and risk management . Cross-functional team collaboration . Client and stakeholder communication Business Analysis & Process Optimization: I help businesses analyze their processes, identify inefficiencies, and develop strategies for improvement. From software upgrades to operational audits, my expertise ensures that your systems are optimized for performance. . Requirements gathering and documentation . Process mapping and gap analysis . Workflow automation and RPA implementation . Data migration and system upgrades IT Support & Operations: With a background in ITIL-based incident and change management, I can support your IT operations to keep your business running smoothly. Whether you need L1 production support or desktop support for your team, I’ve got you covered. . ITIL incident and change management . Desktop support (email, chat, voice) . L1 production support team management . Internal software testing Content Monitoring & Creation: For businesses looking to enhance their web presence, I offer content creation and monitoring services, ensuring your search engine listings and website content are optimized for success. . Content monitoring and moderation . SEO-driven content creation (titles, descriptions) HR Shared Services Operations: If you're managing HR shared services or considering improvements to your internal processes, I bring expertise in operations support and global project management, including HR software upgrades and RPA for data migration. . HR operations support . Global process metrics dashboards . Records management system upgrades . Data migration Skills: . Project Management . Business Analysis & Process Optimization . ITIL Incident & Change Management . RPA Implementation & Automation . IT Support & Operations . Business Process Management . Content Creation & Monitoring . HR Shared Services Operations

🥇 Expert-Vetted Freelancer (Top 1% on Upwork) 🎯 Exploratory Executive Strategy Call I’m Alvis Lazarus, a Supply Chain & Operations Consultant specializing in end-to-end supply chain transformation, delivering EBITDA improvement, working capital optimization, and scalable, automation-led operations across global environments.. My approach focuses on building practical, scalable, and efficient operating models—ensuring that systems are not only well-designed but also implementable and sustainable. I have delivered 250+ projects across Asia-Pacific, US, Europe, and the Middle East, driving over $350M+ in measurable value creation through cost optimization, efficiency improvements, and supply chain transformation. My work typically focuses on improving margins, freeing up working capital, and building resilient, high-performance operating models aligned with growth. I hold a management degree from IIM Calcutta and am currently pursuing a Doctorate in Artificial Intelligence and Machine Learning from Walsh College, USA. I am also a certified Lean Six Sigma Master Black Belt. I have worked extensively across sectors including Retail, E-commerce, CPG, FMCG, F&B, Textile, along with Automotive, Pharma, Healthcare, Manufacturing, and others. Core Capabilities Supply Chain Strategy & Network Design Building supply chains from the ground up, aligned to go-to-market strategy Network planning, distribution design, and supply-demand alignment Inventory strategy, demand forecasting, and replenishment models Distribution center capacity planning and space forecasting Deep hands-on expertise in warehouse and supply chain simulation using AnyLogic, FlexSim, Arena, Simul8 and other discrete-event simulation tools. Software and platform selection (ERP, WMS, demand planning & forecasting tools) Strong grounding in structured frameworks such as SCOR and value chain modelling Warehousing Design & Optimization End-to-end warehouse setup (greenfield & brownfield) excluding civil construction Storage and layout design: racking systems, cantilever, floor storage, bins, mezzanine, yard design Material handling equipment selection and flow design Inventory right-sizing, slotting, and space utilization optimization Workforce planning, productivity improvement, and safety design WMS selection, implementation, and process alignment Optimization of existing facilities to improve throughput, utilization, and OPEX efficiency Logistics & Fulfilment Excellence Logistics network design, routing, and scheduling optimization International shipping frameworks and distribution models Lead time reduction, cost optimization, and service level improvement Reverse logistics and returns process design Automation, AI & Process Excellence Automating repetitive and rule-based workflows across planning, operations, and reporting AI/ML-driven demand forecasting, decision intelligence, and process optimization Workflow automation using APIs, system integrations, and tools such as Zapier Intelligent order processing, notifications, and customer support workflows Incorporating external signals (supplier reliability, port congestion, transit delays, traffic patterns) into planning models Design and implementation of advanced warehouse automation, including dark warehouses (lights-out operations) using AGVs (Automated Guided Vehicles), AMRs (Autonomous Mobile Robots), robotic picking systems, and automated material handling equipment such as AS/RS, unmanned forklifts, and reach trucks BPMN-based process design and continuous improvement using Lean Six Sigma Global Sourcing & Procurement Operations End-to-end global sourcing across multiple categories including electronics, toys, consumer goods, industrial products, and robotics systems, with strong experience in China sourcing ecosystems Supplier identification, evaluation, negotiation, and pricing finalization Managing complete sourcing lifecycle: product development alignment, quality checks at source, packaging standardization, and compliance Extensive experience moving products across 20+ countries and multiple trade lanes (China → US, Europe, and other global markets) Ownership of full international logistics lifecycle: origin handling, export processes, air/sea freight planning, and destination-side controls Designing processes, SOPs, and KPIs across the entire value chain—from supplier to final warehouse delivery Continuous optimization of cost, lead time, reliability, and operational efficiency across sourcing and distribution Tools & Platforms Hands-on experience across SAP (IBP, ECC, S/4HANA), Oracle, NetSuite, Odoo, Cin7, Netstock, Blue Yonder, o9 Solutions, Kinaxis (RapidResponse), Manhattan Associates, Infor, Zoho.

🚀AI Automation Expert | Business Process Automation | CRM & Workflow Specialist Still spending valuable time on manual tasks, disconnected tools, and repetitive processes? I help businesses automate operations, streamline workflows, and build scalable systems using AI, no-code automation, and CRM solutions. Whether you're looking to automate lead management, client onboarding, internal operations, or complex business processes, I build solutions that save time, reduce errors, and improve efficiency. As a Top Rated Plus freelancer with 100% Job Success and 40+ successfully completed projects, I have helped startups, agencies, and growing businesses transform manual workflows into reliable, automated systems. What I Can Help You With 🚀AI Automation & AI Agents OpenAI (ChatGPT) Claude (Anthropic) AI-powered business workflows AI Assistants AI Content Automation AI Lead Qualification ⚙️Workflow Automation Make n8n Zapier Webhooks API Integrations Multi-step automation workflows 📊 CRM & Business Systems GoHighLevel (GHL) Airtable Custom CRM Development Client Portals Sales Pipelines Lead Management Systems 📈Business Process Automation Client Onboarding Sales Automation Marketing Automation Email Automation Reporting Dashboards Internal Operations SOP Automation My Expertise Includes ✔️ AI Automation & AI Agents ✔️ Workflow Automation ✔️ Business Process Automation ✔️CRM Automation ✔️ GoHighLevel Setup & Customization ✔️ Airtable Database Design ✔️ Make Automation ✔️ n8n Automation ✔️ Zapier Automation ✔️ API & Webhook Integrations ✔️ OpenAI & Claude Integrations ✔️ Dashboard & Reporting Systems ✔️ Client Portals ✔️ Lead Capture & Follow-up Automation ✔️ Sales Pipeline Automation Why Clients Work With Me ✅Build scalable automation systems tailored to your business ✅Reduce repetitive manual work and operational bottlenecks ✅ Connect multiple apps into one seamless workflow ✅ Improve response times and customer experience ✅ Deliver clean, reliable, and maintainable automation solutions ✅ Clear communication, proactive updates, and long-term support Whether you need a single workflow, a custom CRM, an AI-powered automation system, or an end-to-end business automation solution, I focus on building systems that are reliable, scalable, and easy to maintain. If you're looking for an automation partner who understands both the technical implementation and the business impact, I'd love to discuss your project and help you build smarter, more efficient workflows. Let's connect and bring your automation ideas to life. Best Regards, Sima

𝐙𝐎𝐇𝐎 𝐄𝐗𝐏𝐄𝐑𝐓 | 𝐙𝐎𝐇𝐎 𝐂𝐑𝐌 | 𝐂𝐑𝐄𝐀𝐓𝐎𝐑 | 𝐁𝐎𝐎𝐊𝐒 | 𝐃𝐄𝐋𝐔𝐆𝐄 | 𝐁𝐔𝐒𝐈𝐍𝐄𝐒𝐒 𝐀𝐔𝐓𝐎𝐌𝐀𝐓𝐈𝐎𝐍𝐒 | 𝟏𝟎+ 𝐘𝐄𝐀𝐑𝐒 ⏰ 11,000+ Upwork Hours & Counting 🏅 Top Rated Plus Freelancer 👌 Long-Term Client Relationships & Strong Recommendations I help businesses streamline sales, finance, and operations using Zoho and business automation. With 10+ years of experience, I specialize in designing and implementing scalable Zoho solutions that improve workflow efficiency, reduce manual work, and support business growth. 𝐌𝐘 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄 𝐈𝐍𝐂𝐋𝐔𝐃𝐄𝐒: ✔ Zoho One ✔ Zoho CRM ✔ Zoho Creator ✔ Zoho Books & Inventory ✔ Deluge Scripting ✔ Zoho Flow & Automation ✔ Jotform & Form Automation ✔ Custom Workflows & Approval Systems ✔ API & Third-Party Integrations ✔ Reports, Dashboards & Process Optimization ✔ Zoho Sites and Zoho Commerce ✔ Zoho People and Recruit ✔ Zoho Analytics ✔ Custom Layout with Canvas ✔ Zoho Billing and Payroll ✔ Zoho Forms & Web Forms ✔ Woo-Commerce Integration with CRM and Books ✔ Zoho Mail Setup, Integration & Email Migration ✔ Zoho Desk ✔ Zoho Projects ✔ Zoho Sign & SalesIQ Setup & Integration ✔ Zoho Campaigns ✔ Zoho Bookings 𝐉𝐎𝐓𝐅𝐎𝐑𝐌 𝐅𝐎𝐑𝐌𝐒, 𝐖𝐎𝐑𝐊𝐅𝐋𝐎𝐖 & 𝐀𝐔𝐓𝐎𝐌𝐀𝐓𝐈𝐎𝐍 I help businesses streamline data collection and automate processes using Jotform. From simple contact forms to complex multi-step workflows, I create user-friendly forms that improve efficiency and reduce manual work. 𝙒𝙝𝙖𝙩 𝙄 𝘾𝙖𝙣 𝘿𝙤: ☑ Create custom Jotform forms for lead generation, registrations, surveys, and applications ☑ Build multi-page forms with conditional logic and calculations ☑ Set up payment integrations with Stripe, PayPal, Square, and more ☑ Connect Jotform with CRM systems, Google Sheets, Zapier, Make, and other tools ☑ Configure automated email notifications and approval workflows ☑ Design mobile-friendly, branded forms that match your business identity ☑ Create PDF templates, reports, and document automation workflows ☑ Troubleshoot and optimize existing Jotform setups 𝐀𝐔𝐓𝐎𝐌𝐀𝐓𝐈𝐎𝐍 𝐄𝐗𝐏𝐄𝐑𝐓 | 𝐍𝟖𝐍, 𝐌𝐀𝐊𝐄.𝐂𝐎𝐌, 𝐙𝐀𝐏𝐈𝐄𝐑, 𝐀𝐈 𝐖𝐎𝐑𝐊𝐅𝐋𝐎𝐖𝐒 & 𝐁𝐔𝐒𝐈𝐍𝐄𝐒𝐒 𝐏𝐑𝐎𝐂𝐄𝐒𝐒 𝐀𝐔𝐓𝐎𝐌𝐀𝐓𝐈𝐎𝐍 I help businesses eliminate repetitive tasks and improve efficiency through powerful automation solutions. Using n8n, Make, Zapier, APIs, and AI tools, I design and implement reliable workflows that save time, reduce manual work, and help teams scale operations. 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨 𝙄 𝙊𝙛𝙛𝙚𝙧: ✅ Custom workflow automation using n8n, Make, and Zapier ✅ AI-powered automations with OpenAI, Claude, Gemini, and other AI platforms ✅ CRM automation for Zoho, HubSpot, Salesforce, Pipedrive, and more ✅ Lead capture, qualification, and follow-up automation ✅ Email, SMS, and notification workflows ✅ API integrations and webhook development ✅ Data synchronization between multiple applications ✅ Automated reporting and dashboard workflows ✅ E-commerce and order processing automation ✅ Document generation, approvals, and business process automation I have successfully built and customized Zoho-based systems for businesses across multiple industries, including CRM implementation, Creator applications, finance and invoicing workflows, lead management, approvals, reporting, and complete business process automation. I focus on delivering reliable, scalable, and business-driven solutions, along with ongoing support to ensure smooth operations and long-term success. ⏰ Available to work in EST hours when required. 📩 If you need a Zoho expert for setup, customization, automation, or ongoing support, feel free to reach out and discuss your project.

With **15+ years of experience** in Software Quality Assurance, Project Management, Client Delivery, and Operations, I help startups, SaaS companies, healthcare organizations, and growing businesses deliver reliable, high-quality software. I have led cross-functional teams of developers, QA engineers, designers, and business stakeholders across the complete software development lifecycle—from discovery and planning to release and post-launch support. My focus is on delivering quality products, improving delivery processes, and ensuring projects stay on schedule, within scope, and aligned with business goals. ## 💼 What I Can Help You With ## ### 📌 Project & Delivery Management ## ✔ End-to-end Project Management ✔ Agile & Scrum Delivery ✔ Sprint Planning & Execution ✔ Release Management ✔ Client Communication & Stakeholder Management ✔ Team Leadership & Coordination ✔ Risk Identification & Mitigation ✔ Process Improvement & Workflow Optimization ### 🧪 Quality Assurance ## ✔ QA Strategy & Test Planning ✔ Manual Testing ✔ Test Automation Strategy ✔ API Testing ✔ Web & Mobile Application Testing ✔ Regression, Smoke & UAT Testing ✔ Defect Tracking & Release Validation ### 🤖 AI Solutions & AI Application Testing ## ✔ AI Application Testing ✔ LLM Testing & Evaluation ✔ AI Workflow Validation ✔ Prompt & Response Validation ✔ AI Quality Assurance ### ⚙️ Operations & Process Management ## ✔ Delivery Operations ✔ SOP Creation & Documentation ✔ Team Management ✔ Resource Planning ✔ Quality Audits ✔ Cross-functional Collaboration ## 🌍 Industry Experience ## 🏥 Healthcare & HealthTech 💰 FinTech ☁️ SaaS 🛒 E-commerce & Retail 🛡️ Insurance 📡 Telecommunications 🎓 Education 🏡 Real Estate ✈️ Travel & Tourism 💪 Fitness & Wellness ## 🛠️ Tools & Technologies Jira • ClickUp • Asana • Trello • Azure DevOps • GitHub • GitLab • Jenkins • TestRail • Postman • Selenium • WebDriverIO • Cypress • Playwright • Appium • BrowserStack • LambdaTest • JMeter • Slack • Confluence • Notion • Figma ## ⭐ Why Clients Choose to Work With Me ✅ Strong communication and stakeholder management ✅ Take complete ownership of projects ✅ Lead distributed remote teams effectively ✅ Build scalable QA and delivery processes ✅ Bridge the gap between business and technical teams ✅ Deliver quality software on time without compromising standards ## 🤝 My Approach I believe successful projects are built on **clear communication, accountability, transparency, and proactive problem-solving**. Whether you need someone to lead a project, establish QA processes, manage releases, coordinate remote teams, or improve delivery operations, I become an extension of your team—not just another freelancer. My goal is simple: **deliver quality software, reduce project risks, improve team efficiency, and help your business grow.** 📩 If you're looking for a dependable **Project Manager, QA Lead, Delivery Manager, Release Manager, or Operations Leader**, I'd love to discuss how I can help make your next project a success.

For 17+ years, clients have trusted me with work where mistakes are expensive and reliability is non-negotiable. I treat that trust as a responsibility, not a transaction, and focus on delivering outcomes, not simply completing tasks. I hold trust, ethics, and integrity above anything else. My experience includes long-term projects involving Microsoft, Adobe, Google, Appen, Mercor, and DataAnnotation.tech. This approach has earned me Top Rated Plus status and a consistent 100% Job Success Score. I specialize in turning complex, unstructured information into clean, validated, production-ready data for AI, machine learning, research, and investigative workflows. What I Do AI ML Data Operations and AI Pipelines I design and manage end-to-end workflows for collecting, processing, validating, transforming, storing, and delivering large-scale datasets. I bring structure to complicated projects and make sure every stage is traceable, measurable, and dependable. Human-in-the-Loop and Amazon Mechanical Turk (MTurk) Operations I build large-scale data labeling, RLHF, evaluation, and human-verification workflows using Amazon Mechanical Turk and custom workforce systems. My experience includes API integration, HIT design, worker qualification, task routing, quality control, result collection, and performance management. For one complex project, I managed a team of more than 25 data workers to collect, verify, and store over 1.3 million U.S. government PDFs in AWS S3 when fully automated methods were not accurate enough. OSINT and Investigative Research - AI-heavy with fine human judgement I conduct lawful public-source research using platforms such as PenLink and OSINT Industries, along with public records, corporate databases, social media research, reverse-image tools, identity resolution, relationship mapping, timeline reconstruction, and digital-footprint analysis. My focus is not simply finding information. I verify identities, connect fragmented evidence, document sources clearly, and produce findings that can be reviewed and acted upon with confidence. AI Automation, Cloud, Data Scraping and Data Quality, and more I work with Python, n8n, LLM APIs, AWS S3, JSON, CSV, SQL, relational databases, and custom automation. I also build large-scale web and multimedia data-acquisition workflows with validation, deduplication, retry logic, audit trails, exception handling, and structured reporting. How I Work I stay close to the work, communicate clearly, flag problems early, and take ownership from planning through delivery. Whether you need an AI-ready dataset, MTurk workflow, OSINT investigation, LLM evaluation process, cloud ingestion pipeline, or complex data operation, my goal is simple: deliver work that is accurate, scalable, practical, and worthy of your trust. If you need a dependable, hands-on partner who takes responsibility and delivers consistently, let’s connect.