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𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐰𝐚𝐲 𝐟𝐫𝐨𝐦 𝐝𝐚𝐲 𝟏, 𝐬𝐚𝐯𝐢𝐧𝐠 𝐲𝐨𝐮 𝐜𝐨𝐮𝐧𝐭𝐥𝐞𝐬𝐬 𝐡𝐨𝐮𝐫𝐬, 𝐞𝐧𝐞𝐫𝐠𝐲, 𝐚𝐧𝐝 𝐦𝐨𝐧𝐞𝐲, 𝐰𝐡𝐢𝐥𝐞 𝐚𝐜𝐜𝐞𝐥𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐓𝐢𝐦𝐞-𝐭𝐨-𝐦𝐚𝐫𝐤𝐞𝐭 𝐚𝐧𝐝 𝐦𝐚𝐱𝐢𝐦𝐢𝐳𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐑𝐎𝐈. 𝐓𝐡𝐚𝐭'𝐬 𝐰𝐡𝐚𝐭 𝐈 𝐝𝐞𝐥𝐢𝐯𝐞𝐫, 𝐛𝐚𝐜𝐤𝐞𝐝 𝐛𝐲 𝟏4+ 𝐲𝐞𝐚𝐫𝐬 𝐨𝐟 𝐡𝐚𝐧𝐝𝐬-𝐨𝐧 𝐭𝐞𝐜𝐡 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞. Specialized in discovering, building, high-value products and AI-powered solutions. A few examples of results my clients have seen: ✅ 20%+ conversion rate increase within the first months of engagement ✅ 30%+ faster time-to-market through optimized product management and development process ✅ 25%+ fewer bugs in production through better requirements and backlog discipline ✅ 100% on-time delivery record across multi-million dollar product development ✅ Products serving millions of users across the US, Latin America and Europe How I Provide You Value: * 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲: Providing strategic guidance on how to increase your User Base, Conversion Rate, Customer Lifetime Value, Annual Recurring Revenue, etc. * 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Ensuring the project is delivered on time, on budget, and of high quality. * 𝐀𝐈 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧: Bridging the gap between 'GenAI Hype' and functional features, backed by real industry experience. : * 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐑𝐨𝐚𝐝𝐦𝐚𝐩: Defining clear product features and release dates. * 𝐁𝐚𝐜𝐤𝐥𝐨𝐠 𝐫𝐞𝐟𝐢𝐧𝐞𝐦𝐞𝐧𝐭: Taking ownership of Jira/ClickUp, turning one-liner ideas into fully fleshed-out User Stories with clear Acceptance Criteria. * 𝐔𝐧𝐛𝐥𝐨𝐜𝐤𝐢𝐧𝐠 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: Approaching technical blockers, saving hours of downtime. * 𝐑𝐞𝐥𝐞𝐚𝐬𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Handling User Acceptance Testing (UAT) and managing the release process to ensure what we launch actually works. * 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭: With hands-on experience developing software products I build and deliver high-quality products. Industries I've served: Logistics, Finance, Healthcare, Pharmaceuticals, Telecommunications, E-commerce, and SaaS, across the US and LatAm and Europe. Ready to build? Book a consultation or message me to discuss your product roadmap. "𝐀𝐧𝐠𝐞𝐥𝐨 𝐰𝐚𝐬 𝐯𝐞𝐫𝐲 𝐝𝐢𝐥𝐢𝐠𝐞𝐧𝐭 𝐚𝐧𝐝 𝐞𝐚𝐠𝐞𝐫 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐭𝐡𝐞 𝐭𝐞𝐚𝐦 𝐬𝐮𝐜𝐜𝐞𝐞𝐝. 𝐈𝐧 𝐣𝐮𝐬𝐭 𝐚 𝐜𝐨𝐮𝐩𝐥𝐞 𝐨𝐟 𝐰𝐞𝐞𝐤𝐬, 𝐡𝐞 𝐛𝐫𝐨𝐮𝐠𝐡𝐭 𝐜𝐫𝐢𝐭𝐢𝐜𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬 𝐭𝐨 𝐡𝐞𝐥𝐩 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐭𝐡𝐞 𝐞𝐧𝐠𝐢𝐧𝐞𝐞𝐫𝐢𝐧𝐠 𝐰𝐨𝐫𝐤 𝐚𝐬 𝐰𝐞𝐥𝐥 𝐚𝐬 𝐭𝐡𝐞 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐩𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞." - 𝐉𝐚𝐬𝐨𝐧 𝐊, 𝐒𝐚𝐚𝐒 𝐅𝐨𝐮𝐧𝐝𝐞𝐫 𝐚𝐧𝐝 𝐂𝐄𝐎. "𝐈 𝐰𝐨𝐫𝐤𝐞𝐝 𝐰𝐢𝐭𝐡 𝐀𝐧𝐠𝐞𝐥𝐨 𝐨𝐧 𝐦𝐮𝐥𝐭𝐢𝐩𝐥𝐞 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬, 𝐚𝐧𝐝 𝐡𝐢𝐬 𝐰𝐨𝐫𝐤 𝐰𝐚𝐬 𝐨𝐟 𝐠𝐫𝐞𝐚𝐭 𝐡𝐞𝐥𝐩 𝐢𝐧 𝐚𝐜𝐡𝐢𝐞𝐯𝐢𝐧𝐠 𝐭𝐡𝐞 𝐠𝐨𝐚𝐥𝐬 𝐨𝐟 𝐨𝐮𝐫 𝐜𝐨𝐦𝐩𝐚𝐧𝐲. 𝐇𝐞 𝐢𝐬 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐥𝐞 𝐚𝐧𝐝 𝐯𝐞𝐫𝐲 𝐜𝐚𝐫𝐞𝐟𝐮𝐥 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐝𝐞𝐭𝐚𝐢𝐥𝐬. 𝐈 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝 𝐡𝐢𝐦 𝐚𝐭 𝟏𝟎𝟎%" - 𝐉𝐨𝐬𝐞 𝐂, 𝐂𝐄𝐎 "𝐀𝐧𝐠𝐞𝐥𝐨, 𝐝𝐢𝐝 𝐚 𝐠𝐫𝐞𝐚𝐭 𝐣𝐨𝐛 𝐦𝐚𝐩𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐬𝐜𝐨𝐩𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐚𝐧𝐝 𝐤𝐞𝐞𝐩𝐢𝐧𝐠 𝐭𝐡𝐞 𝐭𝐞𝐚𝐦 𝐞𝐧𝐠𝐚𝐠𝐞𝐝 𝐭𝐨 𝐦𝐞𝐞𝐭 𝐭𝐡𝐞 𝐝𝐞𝐚𝐝𝐥𝐢𝐧𝐞". - 𝐃𝐚𝐧𝐢𝐞𝐥 𝐀, 𝐏𝐌𝐎 𝐌𝐚𝐧𝐚𝐠𝐞𝐫. "𝐀𝐧𝐠𝐞𝐥𝐨 𝐢𝐬 𝐚𝐧 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐭 𝐩𝐞𝐫𝐬𝐨𝐧 𝐚𝐧𝐝 𝐚 𝐠𝐫𝐞𝐚𝐭 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥, 𝐰𝐢𝐭𝐡 𝐨𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐬𝐤𝐢𝐥𝐥𝐬, 𝐈 𝐡𝐚𝐝 𝐭𝐡𝐞 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐲 𝐭𝐨 𝐡𝐢𝐫𝐞 𝐡𝐢𝐦 𝐚𝐧𝐝 𝐦𝐲 𝐛𝐞𝐬𝐭 𝐫𝐞𝐜𝐨𝐦𝐦𝐞𝐧𝐝𝐚𝐭𝐢𝐨𝐧 𝐢𝐬 𝐭𝐡𝐚𝐭 𝐈 𝐰𝐨𝐮𝐥𝐝 𝐰𝐨𝐫𝐤 𝐰𝐢𝐭𝐡 𝐡𝐢𝐦 𝐚𝐠𝐚𝐢𝐧". - 𝐌𝐚𝐫𝐢𝐚 𝐅, 𝐓𝐞𝐜𝐡 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞"

⭐️ Strong customer relationships drive retention, expansion, and long-term business growth. ⭐️ Hi, I'm Sebastian, a Customer Success and Account Management professional with 9 years of experience helping companies build strong client relationships, improve customer experiences, increase revenue, and execute commercial strategies that deliver measurable results. Throughout my career, I've managed strategic accounts, coordinated cross-functional teams, supported customers throughout their journey, and identified opportunities to improve account performance and drive business growth. I combine relationship management, customer success, commercial strategy, and operational execution to help businesses retain valuable customers while creating opportunities for expansion. Here's how I can support your business: ✅ Customer Success & Account Management: Manage client relationships, understand customer needs, and ensure consistent follow-up throughout the customer journey. ✅ Client Retention & Growth: Identify risks, solve customer issues proactively, and uncover opportunities to increase account value and revenue. ✅ Onboarding & Customer Experience: Coordinate internal teams and customers to ensure smooth onboarding, implementation, communication, and ongoing support. ✅ Cross-Functional Coordination: Work with sales, operations, suppliers, and internal stakeholders to keep projects, deliverables, and customer commitments on track. ✅ Commercial Strategy & Account Growth: Support pricing, portfolio, go-to-market, and commercial initiatives aligned with customer and business objectives. ✅ Reporting, CRM & Process Management: Maintain accurate customer information, track priorities and performance, and help create repeatable processes that improve execution. Results I've delivered: ✔ Managed product portfolios across 3 international markets while collaborating with 95+ strategic suppliers ✔ Coordinated commercial initiatives that generated USD $150K in incremental revenue through successful product launches ✔ Increased category sales by 20% through portfolio optimization and commercial strategy ✔ Launched new products that generated 20 unit sales during their first commercial event ✔ Supported nationwide sales teams through training and commercial enablement, contributing to consistent achievement of sales targets. I'm organized, proactive, commercially minded, and comfortable managing multiple priorities while keeping customers and internal teams aligned. If you need someone who can strengthen client relationships, coordinate execution, solve problems proactively, and identify opportunities for customer and business growth, send me a message.

Tired of product initiatives stalling or missing the mark? Launching successful web and mobile applications requires more than just code – it demands strategic vision, user obsession, and flawless execution. I partner with businesses like yours to transform innovative ideas into market-leading products that delight users and achieve ambitious business goals. I help startups and tech companies build world-class digital products—from idea to MVP and beyond. With over 3 years of experience as a Technical Product Owner and a background in software engineering, I specialize in transforming vision into product reality with speed, precision, and user-centered design. I excel at: Translating Vision into Actionable Roadmaps: Defining clear product strategy, prioritizing features based on impact, and building realistic timelines. Crafting Intuitive User Experiences (UI/UX): Designing interfaces for web and mobile apps that aren't just functional, but truly engaging and easy to navigate. My focus is on driving user adoption and satisfaction from the first interaction. Mastering Agile Methodologies (Scrum/Kanban): Leading seamless development cycles through expert backlog grooming, sprint planning, user story creation, and facilitating productive retrospectives. Data-Driven Decision Making: Utilizing analytics and user feedback to iterate effectively and ensure product-market fit. Stakeholder Alignment: Communicating effectively across technical teams, design, marketing, and leadership to ensure everyone is moving towards the same goal. Portfolio offering: • 🧠 Product Strategy & Discovery – Competitive analysis, roadmap creation, OKRs, and feature prioritization • 🛠️ Agile Product Delivery – User stories, backlog management, sprint planning, and dev team coordination • 🧪 QA & Technical Operations – API monitoring, incident triage, edge case testing, and platform uptime tracking • 📈 UX Optimization & Metrics – User feedback loops, feature adoption analysis, and data-driven iterations • 📚 Documentation & Comms – Functional specs, release notes, stakeholder updates, and go-to-market planning Additional offerings & Specialized Talents - API Testing (Postman, language-agnostic) I’ve executed manual and automated API testing for mission-critical B2B SaaS platforms. For example, I built and validated API test suites in Postman for an enrollment system in higher education, ensuring 100% response integrity across all GET and POST endpoints. I also debugged JWT token issues and monitored behavior across dev/stage/prod environments. - UX/UI Audit & Improvement / Design from scratch I conduct UX audits of web/mobile apps with actionable recommendations based on usability principles and user psychology. In one project, I redesigned a dashboard that improved user task completion by 40% through clearer visual hierarchy and better CTA placement. I also design prototypes in Figma or Miro to conduct early testing and UX research. - Technical Documentation & Internal Wikis I’ve written internal guides, onboarding playbooks, release notes, and developer handoffs. For example, I built a functional spec + acceptance criteria in Gherkin format for a university admissions flow integrated with Oracle and Apex, complete with screenshots and data mappings.

Growth brings speed, but also more moving parts. I help founders and teams bring structure to fast-moving execution, so priorities stay clear, follow-up does not rely on constant chasing, and work keeps moving across the team. With 5+ years of experience across AI-powered, SaaS and operations, I combine project management with strong operational execution. 🎯 I’ve worked with founders, cross-functional teams, and external vendors to bring clarity to delivery, improve workflows, coordinate stakeholders, and move projects from planning into execution. My focus is simple: clear priorities, strong follow-through, and systems that help teams deliver without unnecessary chaos. My experience includes: ➜ Leading tech projects from concept to MVP to final delivery. ➜ Building workflows and systems that supported growth and smoother execution. ➜ Coordinating operations, vendors, and campaign execution. ➜ Running Agile ceremonies, tracking deliverables, and improving team communication across departments. ✅ Why my clients hire me: - I don't just track; I take ownership for quality and expectations. - I turn messy ideas into structured plans, clear owners, and realistic timelines. - I simplify workflows so teams move faster and communicate better. - I run sprints, manage backlogs, and keep priorities aligned with business value. - I build SOPs and internal systems that make onboarding, handoffs, and execution easier. - I keep founders, clients, and teams aligned with updates, follow-up, and next steps. Tools: Notion, ClickUp, Asana, Jira, Trello, Monday, Airtable, NocoDB, N8n, Make, Zapier, Figma, Slack, Google Workspace Languages and Frameworks: JavaScript, Node.js, CSS, HTML, TypeScript