Hire the Best SDL Trados Specialists
in Ireland

I handle the cases other support agents pass along: policy disputes, suspicious activity, escalations where "just refund them" isn't the right call. For the past two years I've worked inside Meta's Trust & Safety and Legal Escalations team (through Covalen), reviewing 50+ complex cases a week covering IP disputes, impersonation reports and policy violations, while keeping quality above 95%. I make consistent, well-documented decisions under time pressure and use AI tools daily to triage and resolve cases faster. Before that, I ran day-to-day operations for a hospitality group in Dublin and handled WhatsApp and email support plus order management for an e-commerce brand running on the Tray platform in Brazil. What I bring to your team: - Calm, accurate handling of complex or sensitive cases, not just the easy tickets - Writing and maintaining SOPs, escalation flows and knowledge base articles that people actually use - Structured evaluation work: reviewing content, AI outputs or support responses against a clear rubric - Native Portuguese, fluent English (C1), comfortable working async across time zones I'm new to Upwork, but not new to the work. If you need someone who can walk into a messy queue, figure out what's actually going on, document it, and fix the process so it doesn't happen again, let's talk.

Most SDRs will work your list. I build the system behind it. I'm Elizabeth, a Sales Development professional with 4 years of B2B outbound experience across SaaS and EdTech, currently based in Dublin. 100% Job Success Score. Top Rated. The companies I work with don't just get calls made. They get a functioning outbound operation: researched lists, tested sequences, qualified pipeline, and a process their team can run after I'm gone. What I've done that most SDRs haven't: Built and led an SDR team from scratch at Byte Analytics. Ran 400-call, 100-email daily outbound campaigns at Athenian in Paris, reaching C-suite across EU and US markets. Designed cold email sequences with 50%+ open rates. Managed full HubSpot pipelines including sequences, deal stages, reporting and automated follow-ups. Used LinkedIn Sales Navigator to generate 768+ qualified leads across multiple verticals. Trained new SDR hires on scripts, objection handling and CRM onboarding. Industries I know deeply: SaaS, EdTech, B2B Services. Engagements I'm built for: Part-time and flexible hours, 10 to 20 hours per week. Project-based outbound builds. Fractional SDR for early-stage startups. Outbound audit and playbook creation. Tools I use daily: HubSpot CRM, LinkedIn Sales Navigator, Lusha, LeadIQ, Amplemarket, Apollo, Salesforce, Notion, Google Workspace. I work with founders and revenue leaders who need a senior SDR, not a junior dialer. If that's you, let's talk.

Working as a freelance translator and interpreter for the last 12 years, I have gained a lot of experience and confidence. Besides my translator and interpreter career, I also worked as an office administrator, bookkeeping assistant, and customer service advisor. During 2012 and 2017, I taught English and Spanish as second language. I have a Diploma in Administration, Certificate in Public Service Interpreter, Certificate in Note-taking, I also completed a number of trainings in Medical interpreting and a Cambridge Advanced Certificate in English.