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SmartContact Avatar

SmartContact

Rating is 5.0 out of 5.
5.0/5  (79 jobs)
Barranquilla, Colombia

We're SmartContact! Known for our quality and dependability, we excel in delivering top-notch services. Our capabilities include: - Administrative Support: Efficient task management and streamlined processes. - Customer Service Projects: Tailored solutions, expert inquiry handling, and issue resolution. - Design Projects: Creative designs across graphics, web, branding, and multimedia. - Email Support: Efficient management of high-volume communication with clear and courteous responses. With a proven track record, experienced team, and client-centric approach, we handle a wide range of services effectively. At SmartContact, we build success on trust, expertise, and excellence. Whether you need administrative support, customer service, design, or email support, we're here to help you achieve your goals professionally.

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Email Support
Customer Support
Data Entry
Zendesk
Customer Engagement
Customer Experience
BPO Call Center
Hourly rate $6.00 - $20.00
Agency size 11-50 workers
Member since Jun 12, 2020
Virtual Talents Global Avatar

Virtual Talents Global

Rating is 4.4 out of 5.
4.4/5  (75 jobs)
Pasuquin, Philippines

𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐓𝐚𝐥𝐞𝐧𝐭𝐬 𝐆𝐥𝐨𝐛𝐚𝐥 offers cost-efficient remote staffing services with exceptional service quality. Our Talents have extensive experience in prestigious BPOs, primarily as Sales Representatives and Telemarketers. They excel in fast-paced environments, achieve multiple targets, and readily adapt to change. Our talented and brilliant freelancers support clients worldwide, including the United States, Canada, Australia, and Singapore. We closely monitor freelancers to ensure clients' expectations are consistently met. 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐓𝐚𝐥𝐞𝐧𝐭𝐬 𝐆𝐥𝐨𝐛𝐚𝐥 is your company's pathway to success! Through us, you gain access to top-notch Sales agents, Appointment Setters, and Telemarketers who treat your business as their own. We prioritize INTEGRITY. We understand that hiring a remote freelancer involves some risk, as you may be paying for a result yet to be determined. That's why we exclusively hire professionals with proven track records of success with clients. Reliability and responsiveness are essential for a harmonious client relationship, and we ensure that each of our representatives possesses these qualities. 𝐌𝐈𝐒𝐒𝐈𝐎𝐍: Virtual Talents Global helps clients by providing valuable Talents for work and enhancing the client experience through consistent delivery of high-quality results. We are dedicated to our values and strive to stay competitive in the business world. 𝐕𝐈𝐒𝐈𝐎𝐍: Virtual Talents Global will become the most reliable freelance agency, offering our clients and talents a competitive edge in delivering exceptional service at all times and in any location.

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Digital Marketing
Real Estate Cold Calling
Call Center Management
Cold Calling
Sales Call
B2B Marketing
Customer Experience
Hourly rate $15.00 - $15.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Oct 9, 2021
Yugorithm Avatar

Yugorithm

Rating is 4.9 out of 5.
4.9/5  (63 jobs)
Quezon City, Philippines
Top Rated Plus

Established in 2021, Yugorithm Global Services was created with a dream to provide its clients with a helping hand so they can focus on their core business. Yugorithm is a one-stop-shop for managed services, bringing you world-class service with quality honed through experience. With your goal and budget in mind, we are a team of different trained skills for the price of one. Our team offers a variety of services: 💻 Virtual assistance 📊 Social Media managemenet ⌨️ Tech support 📞 Customer Service Support 🤖 Automation 🎨 Graphic design 🎥 Video Editing 📝 Content Writing Since Yugorithm’s inception, we have worked with more than 20 satisfied international clients in a short amount of time. Now that you've found us, let us help you.

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Technical Support
Graphic Design
Virtual Assistance
Managed Services
Customer Support
Data Entry
Project Management
Hourly rate $8.00 - $15.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Oct 4, 2021
KB Staples Business Support Services Avatar

KB Staples Business Support Services

Rating is 4.6 out of 5.
4.6/5  (62 jobs)
Butuan City, Philippines

Welcome to KB Staples Business Support Services Your Trusted Call Center for Reliable and Cost-Effective Outsourcing Solutions At KB Staples, we are a full-service call center based in the Philippines, offering exceptional customer service, appointment setting, virtual assistant, and bookkeeping services. Our agents work onsite, ensuring real-time quality assurance and seamless collaboration for top-tier performance. What Sets Us Apart: ✅ Skilled Agents: Strong English communication skills with neutral accents, providing a professional experience for your clients. ✅ Onsite Monitoring: Real-time oversight for optimal performance and quality assurance. ✅ Dedicated Training: Free training and team leads to maintain consistency and quality. ✅ Comprehensive Services: Customer service, appointment setting, virtual assistant, and bookkeeping. ✅ Long-Term Partnerships: Focused on building lasting relationships with consistent delivery of quality, reliability, and value. Our Services: 📞 Customer Service (Inbound/Outbound) 📅 Appointment Setting 💼 Virtual Assistant Services 💰 Bookkeeping (QuickBooks, Xero, Accounts Receivable, Invoices, Bank Reconciliation) Why Choose Us: With 5+ years of experience, KB Staples is a trusted call center, helping businesses in the USA, Canada, and Australia scale their operations. We deliver measurable results and flexible packages, providing the support your business needs to grow. Partner with KB Staples Business Support Services today, and let us help you reach new heights with a team you can trust!

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Bookkeeping
QuickBooks Online
Cold Calling
Customer Acquisition
Customer Engagement
BPO Call Center
Virtual Assistant
Hourly rate $5.00 - $11.00
Agency size 11-50 workers
Member since Dec 11, 2013
Evolve Bpo Avatar

Evolve Bpo

Rating is 4.7 out of 5.
4.7/5  (61 jobs)
Lahore, Pakistan
Rising Talent

Evolve BPO – Scalable Call Center & Lead Generation Solutions for Growing Businesses At Evolve BPO, we empower businesses across the USA, Canada, UK, and Australia with high-performing call center and lead generation services designed to drive growth and deliver measurable results. With 15+ years of combined experience, our team specializes in cold calling, appointment setting, inbound/outbound support, and virtual staffing for industries like real estate, insurance, SaaS, solar energy, and e-commerce. We’ve proudly partnered with clients such as West Egg Real Estate, True American Investment, and DMASQ Corp, helping them expand their sales pipelines and improve customer retention through reliable, data-driven strategies. 💼 Our Core Services ✅ Cold Calling & Lead Generation – Targeted B2B/B2C outreach campaigns that convert prospects into qualified opportunities. ✅ Appointment Setting & Sales Support – High-quality meetings booked directly into your calendar with decision-makers ready to talk. ✅ Inbound / Outbound Call Handling – Professional 24/7 support teams providing consistent communication and service quality. ✅ Customer Support (Voice, Chat, Email) – Multichannel solutions with trained, accent-neutral agents delivering a world-class experience. ✅ Virtual Assistance & Admin Tasks – Efficient remote staff to manage CRM data, email follow-ups, and day-to-day operations. ✅ CRM & Data Management – Organized databases, accurate input, and detailed reporting for seamless business tracking. 🌎 Why Clients Choose Evolve BPO ✔ Scalable Call Center Solutions – From a single caller to a 50+ agent team tailored to your business needs. ✔ Proven Experience & Results – Over a decade of performance-driven outsourcing success across global markets. ✔ Bilingual, Accent-Neutral Team – Professional English communicators trained in objection handling and consultative selling. ✔ Advanced Tools & CRMs – HubSpot, Salesforce, GoHighLevel, Batch Dialer, Mojo, VICIdial, RingCentral, and more. ✔ Affordable & Transparent Pricing – Flexible hourly or milestone-based models—no hidden fees, just real results. 🌟 Our Mission To help businesses worldwide grow through reliable virtual workforce solutions while creating meaningful job opportunities in Pakistan’s talent market. 🌍 Our Vision To become a global leader in outsourced communication and sales—combining people, process, and technology to deliver measurable growth and exceptional customer experiences. 📧 Contact: customerevolvebpo@gmail.com

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Real Estate Cold Calling
Lead Generation
Virtual Assistance
Call Center Management
Cold Calling
Customer Acquisition
Data Scraping
Hourly rate $6.00 - $100.00
Minimum project size $1K+
Agency size 51-200 workers
Member since May 11, 2023
ProntoDigital, LLC Avatar

ProntoDigital, LLC

Rating is 4.7 out of 5.
4.7/5  (60 jobs)
Fort Wayne, United States

🎯 Upwork Top Rated Agency Everything we do is about YOU - identifying your needs, putting and placing the right gear in the shortest time span to achieve your organizational goals. ProntoDigital is a complete digital shop where you can explore our digital inventory and shop for solutions or services as per your needs. ✅ Product Development: Website Development – Web Applications – Mobile Application. ✅ Web Optimization: Web Analytics – SEO - Media Marketing & Advertising. ✅ Business Solutions: Business Intelligence – API Integration & Development – E-commerce Development. ✅ Staffing and Recruiting: Full-time, Part-time, Contract, Project, C2C, W2, 1099 and Consultation, Outsourcing and Offshore Consultation. ✅ BPO: Lead Generation, Tele Marketing Service, Appointment Scheduling, Customer Support, IT Help Desk, Order Taking, and more! ✅ E-commerce: Amazon Arbitrage, Walmart, Etsy, eBay, Shopify, Big Commerce, Woo-Commerce, Magento. 🔥 Amazon 🌟FBA PL, 🌟Online Arbitrage, 🌟Brand Registration, 🌟FBA Product Hunting, 🌟Product Sourcing, 🌟 Product Launching, 🌟Product Ranking, 🌟Keywords Research, 🌟Inventory Management, 🌟Listing optimization, 🌟Bulk Flat file Listings, 🌟Vendor Central, 🌟Amazon PPC Campaigns, and 🌟 A+ Content. 🔥 Walmart 🌟Product Listing Creation, 🌟Listing Optimization, 🌟Catalog Management, 🌟Products setup, 🌟 Content Writing, 🌟Order Management, 🌟Inventory Management, 🌟Fulfillment Services, 🌟Bulk Uploading Listings, 🌟SEO Keywords Research and 🌟Drop shipping. 🔥 Ebay Web Services 🌟Store Management, 🌟Inventory, 🌟Listings creation, 🌟Listing with Multiple Variations, 🌟Listings Optimization, 🌟Expert in Selling Manager Pro, 🌟Promotions - Volume Pricing, 🌟Mark Down - Order Discount, 🌟Customer Service, 🌟Order Processing, 🌟Listing Template, 🌟Storefront Template, 🌟 Banner Design, 🌟Store SEO. 🔥 Etsy Services 🌟Store Management, 🌟Listings creation, 🌟Storefront Development & Management, 🌟Listing with Multiple Variations, 🌟Listing Optimization, 🌟Customer Service, and 🌟Order Processing. If you'd like to experience growth in your business, especially for E-Commerce like Amazon, Walmart, Etsy, or eBay, Schedule a Call with us today, and you can decide if your business is a good fit for our approach. LET'S TALK, message us for a link to sign up for a phone call. https://www.prontodigital.com/ecommerce-development

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Digital Marketing
Amazon Listing Optimization
HR & Business Services
PPC Campaign Setup & Management
Etsy
Adobe Analytics
Pay Per Click Advertising
Hourly rate $45.00 - $70.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Apr 22, 2020
ORAZONE TECHNOLOGIES UK LIMITED Avatar

ORAZONE TECHNOLOGIES UK LIMITED

Rating is 4.9 out of 5.
4.9/5  (58 jobs)
London, United Kingdom

Orazone Technologies UK Limited is a full-service software development and IT consulting company with over 15 years of global experience delivering innovative technology solutions. We specialize in building scalable, secure, and user-friendly applications for startups, SMEs, and enterprises across multiple industries, including EdTech, FinTech, Logistics, Healthcare, Real Estate, and Government projects. Our expertise covers: Custom Software Development – Web, Mobile, and Desktop applications tailored to client needs. Full-Stack Development – Proficient in Angular, React, Next.js, Nest.js, Laravel, ASP.NET, and more. Cloud & Infrastructure – Deployment on AWS, Azure, and Dockerized environments with CI/CD pipelines. Database Systems – MySQL, PostgreSQL, SQL Server, Oracle, and Firebase. Cybersecurity & Compliance – Penetration testing, application security, GDPR compliance, and data protection. AI & Automation – AI-driven SaaS platforms, API integrations, workflow automation, and intelligent reporting systems. We pride ourselves on a client-first approach, ensuring transparent communication, agile development, and reliable support. Our past work includes developing BioVeriSys (Biometric Verification System) for Sukkur IBA University (Pakistan), logistics and parcel-tracking platforms, destination management systems for the travel industry, and CRM/ERP solutions for enterprises.

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Web Development
Technical Support
Database Administration
Customer Support
Data Entry
Mobile App Development
BPO Call Center
Hourly rate $15.00 - $30.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Mar 14, 2008
Jet Technologies Avatar

Jet Technologies

Rating is 4.8 out of 5.
4.8/5  (58 jobs)
Lahore, Pakistan

🏆🏆🏆Among Top 50 Call Centers Agencies on Upwork🏆🏆🏆 BPO Services: - Appointment Setting - Cold Calling - Telemarketing - Real Estate Wholesaling/Investors - Freight Forwarding - Lead Generation - List Building - Data Scrapping - Live Chat Support - Customer Support - Financial and Accounting - Law firm - Cleaning Services - Telecommunications - Health Insurance - Life Insurance - Auto Insurance - Web Development - IT Services - Best Sale Agents - Access to Call Recordings(Free)

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Phone Support
Real Estate
Real Estate Cold Calling
Call Center Agent
Lead Generation
Call Center Management
Cold Calling
Hourly rate $5.00 - $25.00
Minimum project size None
Agency size 11-50 workers
Member since Jul 29, 2022
votiko Avatar

votiko

Rating is 4.9 out of 5.
4.9/5  (55 jobs)
navsari, India
Top Rated

At Votiko, we turn conversations into conversions — blending human touch with professional precision to elevate your business performance. Founded in 2014 and proudly based in India, Votiko is a leading call center and customer support company trusted by businesses across the USA, Canada, UK, Australia, and New Zealand. With a skilled team of 65+ agents, we deliver high-quality outbound and inbound support that helps our clients grow faster, serve better, and stay ahead of the competition. Our strength lies in outbound calling and telemarketing, where we specialize in B2B and B2C campaigns, helping businesses reach their target audience with clarity and confidence. Our outbound services include: Lead generation Appointment setting Telemarketing & cold calling Customer surveys and feedback collection Phone-based data verification In addition to outbound campaigns, we provide 24/7 inbound customer support via call, email, and chat. Our team ensures every customer interaction is handled with care, professionalism, and a problem-solving mindset. We proudly support clients across various industries, including: Real estate Cleaning and moving services SaaS & tech startups E-commerce and online retail Healthcare, medical, and insurance sectors etc. Beyond core call center operations, Votiko also specializes in: Airbnb support: Guest messaging, booking coordination, issue resolution, and calendar management Amazon & e-commerce support: Customer inquiries, returns, refunds, order management, and product assistance Administrative services: Back-office support, data entry, documentation, and coordination Internet research & LinkedIn outreach: Market research, lead list building, and professional networking support Property management support: Virtual assistance for long-term and vacation rental operations At Votiko, we don’t just provide services — we become a reliable extension of your team, committed to representing your brand with integrity and excellence. Let’s connect and explore how Votiko can support your business and customer experience goals.

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Inbound Marketing
Outbound Sales
Lead Generation
Call Center Management
Cold Calling
Customer Support
Administrate
Hourly rate $6.00 - $12.00
Agency size 11-50 workers
Member since Sep 19, 2017
UA Communications Avatar

UA Communications

Rating is 4.8 out of 5.
4.8/5  (54 jobs)
Lahore, Pakistan
Rising Talent

UA Communications is a specialized sales and lead generation agency with 5+ years of experience helping businesses grow through high-quality cold calling, appointment setting, and B2B outreach. Our team has completed 4,500+ hours and 30+ contracts across real estate, telemarketing, and sales development projects. We focus on converting leads into appointments and delivering measurable pipeline growth for our clients. What we deliver: ✔ Real estate motivated seller lead campaigns ✔ B2B lead qualification and appointment setting ✔ SDR support and sales pipeline management ✔ CRM management and daily reporting We train our agents to communicate professionally, handle objections with confidence, and generate quality results that help your business scale. Let’s discuss how we can help you grow your sales pipeline.

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Email Support
Real Estate Cold Calling
Lead Generation
Call Center Management
Cold Calling
Customer Support
Sales Call
Hourly rate $4.00 - $10.00
Minimum project size None
Agency size 11-50 workers
Member since Oct 23, 2023
the DigiLife Team Avatar

the DigiLife Team

Rating is 4.7 out of 5.
4.7/5  (52 jobs)
Cebu City, Philippines

The DigiLife Team is a collaboration of professionals with a strong dedication to their craft. Members are all experts in their respective industry, have years of extensive experiences, and were former employees of well-respected companies which are mostly Fortune 500 members. In our agency, we are committed to delivering customer satisfaction like how you'd want it to be reflected by your company. We value your vision and commitment to your customers/stakeholders and we make it our business to satisfy you and your customers. Each agent is meticulously selected, mentored, and assessed; so as to meet and exceed their client's expectations. We monitor the growth of our members and believe that each is accountable for the team's overall improvement. Internalization is a key attribute in which we operate, thus each member contributes to the company's goal. We're a team of people with various specialization and skills. However, each one of us is expected to meet a certain level of customer service and technological aptitude. In general, we can find your ideal freelancer with the following skill sets, but is certainly not limited to; -Software Development -Project Management -Customer Support (email, chat, and phone) -Technical Support -Data Encoding -Virtual assistance -Appointment setting Whether you need an individual, or a few people to make up your team, we will be able to fill your needs in the least possible time. Hit us up and let's talk about getting you your rockstar freelancers.

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Software Testing
Technical Support
Call Center Management
Customer Support
Project Management
BPO Call Center
Virtual Assistant
Hourly rate $10.00 - $31.25
Minimum project size None
Agency size 11-50 workers
Member since Nov 6, 2017
BPO HIVE Avatar

BPO HIVE

Rating is 5.0 out of 5.
5.0/5  (50 jobs)
Cairo, Egypt

We are your full-scale contact center solution and partner. Communication is everything. We don't just make or answer calls; we build relationships. Our mission is to make every interaction count, ensuring a positive outcome for your business and your customer. Specializing in key services such as appointment setting, phone customer support, chat, and email, we've crafted our offerings to address every facet of customer interaction. Our reputation as a top-rated plus company on Upwork is not just a badge of honor; it reflects our dedication to excellence and the long lasting relationships we've built with our clients.

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Customer Support
US English Dialect
BPO Call Center
Administrative Support
Virtual Assistant
Appointment Setting
Telemarketing
Hourly rate $12.00 - $99.99
Minimum project size None
Agency size 11-50 workers
Member since Jul 15, 2021
Aidevisor Ltd. Avatar

Aidevisor Ltd.

Rating is 4.9 out of 5.
4.9/5  (49 jobs)
Dubai, United Arab Emirates
Rising Talent

We are a rapidly growing agency, providing wide range of services to our North American, British and Middle Eastern clients. We have 3 divisions, which collectively provides end to end solution to our clients. Here are the details of each divisio: 1. ETEK Studio: ETEK was founded in 2009, and is proud on building solutions, companies like AT&T and GE have been using for years. Our biggest assets are companies like Souq and HelpBit, which are both Amazon companies. ETEK is a solutions provider, specialized in applications (Android | iOS | web) and website development. As an agency of creative and innovative professionals, we live and breathe technical challenges and always push the boundaries beyond traditional means. The multi-cultural management team and technical staff at ETEK Studio represents the “can-do attitude” of the company, which is a significant factor in the long-term relationships and incredible repeat business from our customers all over the world. At ETEK, we strive not only to provide clients with exceptional products and services, but also take into great consideration the importance of client satisfaction. Because of this, we ensure that our business model is constructed around creating lasting relationships with our clients. No matter what your requirements may be, eTek Studio will work closely with you to ensure that your immediate business goals and objectives are met and further provide continuous support for long-term sustainability, upgrades, and enhancements as your business grows and expands. ==================== 2. ETEK Consultants: This division is established exclusively to support Amazon FBA sellers across the globe. Even though we don't have experience of decades under our belt on this domain, but we are already working with few Amazon Sellers supporting Amazon US, Amazon UK and Amazon Canada. We are working as one stop Amazon service provider, offering following services: - Amazon store management - Graphics, labels & products designing - Inventory/stock management - Labels generations - Onsite product inspection - Orders management - Product listing & research - Product sourcing, negotiations, sampling and supplier shortlisting - Seller central management - Shipment management - Social medial management - Suppliers management - Website management We regularly source various products from all over the world, for wide range of global clients. We know the whole process from floating inquiry to acquiring quotes to shortlisting suppliers to negotiate the prices to sampling to ordering till shipment. We always tell our clients that if there is something available anywhere in the world at the required price, we will source it. ==================== 3. UTILIS BPO: Utilis BPO, an outsourced call center services provider for quality services, is supporting the entire customer life-cycle from front-office customer interaction to back-office reverse logistics. For over a decade, management of Utilis BPO has been providing cost effective quality services for clients across globe. We provide customized solutions open to the wide-ranging requirements of our each customer at a very logical price. This philosophy has resulted us the long-term customer loyalty. Our goal is to create a seamless link among our client-partners and their end-users customized to the particular needs. We sketch our operations and feedback for the services we provide, to closely interweave with our client-partner operations. At Utilis BPO, our core focus is on debt collection. We provide 3rd party offshore debt collection, accounts entering and appointment setting services to collection agencies across North America. We have worked on medical bills, municipality bills, violation tickets, credit cards, payday loans and retailers etc. We have experience, we are well aware of FDCPA, HIPAA and GLBA, we have a good team, and on top of everything, we have hunger to work. We choose the best resources available in market and they are taken to the floor after extensive training. At present, we are working for 2 American collection agencies, mainly focused on medical and municipality bills. References are available if desired. ==================== We put great emphasis on assisting clients in both the current and future success of their business. We understand that that outsourcing processes can sometimes be overwhelming and confusing, and therefore do our best to educate our customers in a way that many of our competitors lack. We have different domain experts for different type of work, ranging from $12.50/hour to $31.25/hour. We are working with a small number of hand picked clients. As we work with China, UK and USA, currently, our operations are from 4am EST to 11pm EST, which can go round the clock whenever needed. We love everything to be at perfection, which is only possible if full attention to details is given. Lets start with a trial to evaluate each other, before we work together to grow vertically.

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Web Development
Phone Support
Researcher
Debt Collection
Live Chat Operator
Social Media Optimization
Search Engine Marketing
Hourly rate $10.00 - $250.00
Agency size 11-50 workers
Member since Jun 26, 2018
AdsRepairHUB Avatar

AdsRepairHUB

Rating is 4.7 out of 5.
4.7/5  (49 jobs)
Bogota, Colombia
Rising Talent

Welcome to AdsRepairHUB, Where data-driven strategies meet creative advertising solutions! With over 4 years of experience across platforms like Google Ads, Meta, LinkedIn, TikTok, and Twitter, our team has mastered the art of delivering measurable results for industries including e-commerce, B2B, and SaaS. Here’s a snapshot of what we’ve achieved for our clients: $2.5M+ Ad Spend Managed: Ensuring optimized returns across multiple platforms. Average ROAS of 4.5x: With some campaigns exceeding 7x in specific niches. Client Retention Rate of 90%: Thanks to our transparent reporting and tailored strategies. 10+ Industries Served: From retail to tech startups, we adapt to every challenge. Our approach is simple yet impactful: weekly communication, real-time optimizations, and actionable insights delivered via tools like Looker Studio and GA4. Let’s grow your brand with smarter advertising.

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Data Entry
Client Management
Customer Engagement
BPO Call Center
Administrative Support
Virtual Assistant
English to Spanish Translation
Hourly rate $16.97 - $16.97
Minimum project size None
Agency size 11-50 workers
Member since Oct 31, 2019
E Call Center Services Avatar

E Call Center Services

Rating is 4.9 out of 5.
4.9/5  (46 jobs)
Lahore, Pakistan

Emenac Call Center Services came into being in 2003 as a sister company of Emenac Inc. Today Emenac Call Center Services enjoys the status of being a fully equipped virtual call center offering a complete range of call center services as well as internet-based non-voice contact center services. Having been in the field since over a decade now, the company enjoys fully expert call center team, capable of handling services for many different industries and businesses. Some of the Major Services are: • Virtual Administrative Assistance • Customer Support • Live Chat Support • Email Handling • Phone answering (Inbound Sales) • Telemarketing (outbound sales) • Technical support • Calendar management • Data Management • Online research Emenac Call Center Services has gathered sufficient expertise in providing services exactly according to the needs of each client. Some of the reasons why it must be the choice of businesses are: • If customer retention or better business-customer relations are the need, we lead welcome and feedback calling • Businesses looking to have all important calls from corporate clients answered with a proper reception and transferred to right department can make use of our business answering services. Our business answering agents have all the business answering ethics required to answer these calls • A well-equipped Quality Assurance Department of Emenac Call Center Services works at all times to ensure high service quality. Live call monitoring and call recording are also facilitated • Emenac Call Center Services have the capacity to work 24/7 if needed and even handle urgent or overflowing calls • Highly trained agents, well-equipped call centers, complete electricity backup and well-planned seating arrangements make “Emenac Call Center Services” a perfectly reliable onshore as well as offshore outsourcing facility Boasting numerous skills and a vast experience having worked with around 20 industries, our agents have the capabilities to fulfill the needs of each client perfectly. In a nutshell, Emenac Call Center Services can be said to be having the right strategy that is needed to bring success out of a business.

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Email Support
Phone Support
Call Center Management
Cold Calling
Customer Support
Shopify
B2B Marketing
Hourly rate $6.67 - $14.00
Minimum project size None
Agency size 201-500 workers
Member since Feb 18, 2015
E C S VA SERVICES Avatar

E C S VA SERVICES

Rating is 4.8 out of 5.
4.8/5  (46 jobs)
Las Pinas City, Philippines

At 𝐄 𝐂 𝐒 𝐕𝐀 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬, we specialize in 𝐂𝐨𝐥𝐝 𝐂𝐚𝐥𝐥𝐢𝐧𝐠 📞 and 𝐀𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭 𝐒𝐞𝐭𝐭𝐢𝐧𝐠 🗓️ helping businesses grow through real conversations that convert. We know how to 𝐛𝐮𝐢𝐥𝐝 𝐢𝐧𝐬𝐭𝐚𝐧𝐭 𝐫𝐚𝐩𝐩𝐨𝐫𝐭, 𝐡𝐚𝐧𝐝𝐥𝐞 𝐨𝐛𝐣𝐞𝐜𝐭𝐢𝐨𝐧𝐬 𝐥𝐢𝐤𝐞 𝐚 𝐩𝐫𝐨, and turn cold leads into 𝐪𝐮𝐚𝐥𝐢𝐟𝐢𝐞𝐝 𝐚𝐩𝐩𝐨𝐢𝐧𝐭𝐦𝐞𝐧𝐭𝐬. ✅ Experienced in B2B & B2C outreach ✅ Skilled in objection handling & closing ✅ Reliable, results-driven, and goal-focused Let us be the 𝐯𝐨𝐢𝐜𝐞 𝐭𝐡𝐚𝐭 𝐨𝐩𝐞𝐧𝐬 𝐝𝐨𝐨𝐫𝐬 for your business. 💼

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Email Support
Technical Support
Phone Support
Virtual Assistance
Cold Calling
Customer Support
Zendesk
Hourly rate $8.00 - $10.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Aug 16, 2023
Andou Global Service Avatar

Andou Global Service

Rating is 4.7 out of 5.
4.7/5  (46 jobs)
Kings County, United States

Want to work With the BEST? The Team Behind 40% Repeat Clients + 40% Referral, 10 years of Lead Generation and telemarketing. Real Estate, and cold calling experience under my belt, my Team is a PERFECT fit for your business! We are a Rockstar with strong experience and skills on our expertise. ★ Our team doesn't do half-measures. We give our 100% all the time, hence, it paved the way to excellent performance. We are responsible for making sure we hit the KPIs, that quality is not compromised over performance, and that there must be a balance, to keep motivated every day and of course, constant learning to be better telemarketers. ★ We have all the skillset, and years of experience to start an agency which we are dedicated to excellent quality service and efficient costing. We are a team of experienced professionals whose smiles and kindness can be felt even by just our call and chat. We help hire and manage Virtual Assistants who will help you grow your company and take over tasks to give you the freedom to do what you love doing. ★ Working with me, and my team you will Stop struggling with B2B Cold Calling Phone Support, Real Estate, Cold Calling ★ Data entry, Appointment Setting, Lead Generation, Cold Calling, Telemarketing, Virtual Assistant, Admin Work, Web Research Specialist, Data Scraping - we handle it all. ★ Put your best foot forward for your one shot with that Tier 1 with an experienced full-stack team that regularly wins, and is obsessed with the quality work that we ★provide to all our client's needs upon my experience. and even save money by taking my high-quality work and reusing it in your decks. My clients have a LOT to say about me: ✅ 𝑰 𝒄𝒐𝒖𝒍𝒅𝒏'𝒕 𝒓𝒆𝒄𝒐𝒎𝒎𝒆𝒏𝒅 𝑬𝒗𝒂𝒏 𝒎𝒐𝒓𝒆 - 100% ✅ 𝑻𝒉𝒊𝒔 𝒅𝒆𝒄𝒌 𝒖𝒏𝒍𝒐𝒄𝒌𝒆𝒅 many 𝒅𝒆𝒂𝒍 -Lead of clients business, including solving problems ✅ 𝑶𝒖𝒓 𝒅𝒆𝒄𝒌 𝒘𝒂𝒔 𝒔𝒐 𝒉𝒐𝒕 𝒕𝒐𝒅𝒂𝒚 𝒊𝒕’𝒔 𝒄𝒓𝒂𝒛𝒚… ✅ 𝑾𝒉𝒂𝒕 I am 𝒅𝒐𝒊𝒏𝒈 𝒑𝒖𝒓𝒆 𝒎𝒂𝒈𝒊𝒄 - 🟢 Expertise: B2B Cold Calling, Phone Support Real Estate Cold Calling, Data entry Appointment Setting, Lead Generation Cold Calling, Telemarketing, Virtual Assistant, Admin Work Web Research Specialist, Data Scraping ⭐️ About my Team Andou Global service: INTEGRITY IN EXCELLENCE above all things: Excellent work, on time, every time. We only take on projects we are certain we can knock out of the park. We work fast, but we have 40% Repeat Clients + 40% Referral on Upwork invites DAILY (This is not a sales tactic. It is reality.) ✅ My Team Crictical Skills - Strong Communication - Critical Thinking - Problem Solving - Persuasive - Consultative Selling - Analytical Thinking - Business Skills

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Real Estate Cold Calling
Lead Generation
Cold Calling
Administrate
Data Entry
Research & Development
Data Cleaning
Hourly rate $10.00 - $10.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Aug 3, 2022
ISolutionYou Avatar

ISolutionYou

Rating is 5.0 out of 5.
5.0/5  (43 jobs)
Lahore, Pakistan
Top Rated

We help businesses generate more qualified leads, close more deals, and deliver exceptional customer experiences without the cost and hassle of an in-house team. At ISolutionYou, we specialize in performance driven telemarketing, appointment setting, business acquisitions and customer support for clients in Real Estate, Insurance, SEO, SaaS and E-commerce. Why clients choose us: Proven Results: 300+ qualified appointments booked per month for a texas based real estate agency. Scalable Teams: From 1 dedicated agent to a full 24/7 call center, ready to grow with your needs. Quality First: Native and neutral-accent agents trained in compliance, persuasion, and customer care. We provide end-to-end solutions for: Lead generation Warm transfers Customer retention Multi-channel support (calls, chat, email) We integrate seamlessly into your workflow, delivering ROI you can measure from day one. Let’s build your next success story.

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Real Estate Cold Calling
Lead Generation
SEO Keyword Research
Virtual Assistance
Call Center Management
Cold Calling
Real Estate Acquisition
Hourly rate $3.00 - $15.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Nov 14, 2023
SERVICE PRO Avatar

SERVICE PRO

Rating is 5.0 out of 5.
5.0/5  (43 jobs)
pasay city, Philippines

to continually improve the translation process in order to provide the industry’s highest quality translation and localization services, outstanding customer service and unparalleled communication response times, all at low cost to our clients.

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Phone Support
Call Center Management
Customer Engagement
BPO Call Center
Technical Illustration
Customer Service
Hourly rate $9.00 - $20.00
Minimum project size $10K+
Agency size 11-50 workers
Member since Aug 8, 2014
Center Launch Avatar

Center Launch

Rating is 3.1 out of 5.
3.1/5  (43 jobs)
Monterrey, Mexico

Boost Your Business with Comprehensive Call Center Solutions At Center Launch, we understand that providing excellent customer service and generating sales are crucial for the success of your business. That's why we offer a wide range of call center services tailored to meet your unique needs. With our customer support services, you can rest assured that your customers will receive prompt and professional assistance, enhancing their overall experience with your brand. Our dedicated team will handle inquiries, resolve issues, and ensure that every customer feels valued and satisfied. Inbound sales are vital for driving revenue growth, and our experienced agents are skilled in effectively converting leads into loyal customers. We will work closely with your sales team to understand your products or services, ensuring that each interaction is personalized and persuasive. Marketing plays a crucial role in building brand awareness and attracting new customers. Our skilled marketers will develop and implement strategies that align with your business goals, helping you reach a wider audience and increase your market share. Technical issues can be frustrating for both customers and businesses. With our tech support services, you can rely on our knowledgeable agents to provide efficient and effective solutions, reducing downtime and ensuring a seamless experience for your customers. In today's fast-paced digital world, live chat is becoming increasingly popular as a convenient and immediate way for customers to connect with businesses. By offering live chat support, you can engage with your website visitors in real-time, answer their queries, and guide them through the purchasing process. By choosing Center Launch for your call center services, you'll benefit from our comprehensive solutions that are designed to boost your business. With our expertise in customer support, inbound sales, marketing, tech support, and live chat, you can focus on what you do best while we take care of delivering exceptional service to your customers. Experience the difference with Center Launch

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Email Support
Technical Support
Cold Calling
Order Entry
BPO Call Center
Dispatch
Online Chat Support
Hourly rate $15.00 - $17.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Aug 9, 2019

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Frequently asked questions

What does BPO mean?

BPO stands for business process outsourcing.

What is BPO?

Business process outsourcing is when an organization delegates some of its processes to an external provider known as a BPO company or BPO provider. The latter is then fully responsible for managing these processes to meet any key performance indicators agreed with the client and ensure customer satisfaction.
Some outsourcing services provided by BPO companies can be applied across a range of different industries. These include:
  • IT services, technical support, and quality assurance
  • Telemarketing, digital marketing, e-commerce, and market research
  • Back-office support and other support services
  • Call centers and contact centers for inbound and outbound communications
  • Human resources and payroll
  • Virtual assistant services and data entry
  • Procurement, project management, and supply chain issues
Other BPO services require industry-specific knowledge and are commonly applied in sectors such as:
  • Healthcare
  • Financial services
  • Real estate

What is the main focus of BPO?

While top BPO companies can manage a wide range of business operations, information technology is often their core focus. IT-intensive services companies offer include software development, data processing, automation, and managing contact centers to deal with customer communications via email, social media and other digital channels.
Outside of its technical competencies, the BPO industry is also highly focused on customer experience management. Via call center services or other channels, it's up to business process outsourcing companies to ensure high levels of customer support on behalf of their clients.

What is the difference between BPO and ITES?

Information technology-enabled services (ITES) refer to processes that rely on information technology and digital channels to deliver the business services requested by the client. Since all BPO relies on information technology to a large extent, these terms are often used interchangeably.

What are the benefits of companies using BPO?

For most organizations, the primary goal of process outsourcing is to cut costs and free up time for their workforce to focus on high-value tasks.
As well as being cost-effective, BPO can also help an organization improve its customer care. Outsourcing firms manage call centers and other support functions worldwide, including India and the Philippines, enabling them to provide multilingual, round-the-clock customer support on behalf of their clients.

What are some common BPO interview questions?

If you make the shortlist and land an interview with a BPO company, you should expect to be asked questions like:
  • What are the different types of BPO?
  • Are you comfortable working night shifts?
  • Tell us about a time when you handled a complaint from an angry customer
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