Top 50+ BPO companies

Find a BPO agency to get even the most complex work done fast.

BPO image

Trusted by leading brands and startups

Browse top agencies

Explore 50+ BPO Agencies on Upwork

Infinity Avatar

Infinity

Rating is 3.6 out of 5.
3.6/5  (5 jobs)
Karachi, Pakistan

BPO Services: • Best Sale Agents • Best in Information Gathering • Appointment Setting • Live Chat Support • Customer Support • Appointment Setting • Lead Generation • Sales Execution • Telemarketing • Design and Development • Auto Dialer Facility - Free • Manual Dialer Facility - Free • Access to Call Recording - Free • Daily Customized KPI's - Free

Read more
BPO Call Center
Call Center Management
Cold Calling
Customer Acquisition
Customer Retention
Customer Service
Customer Support
Hourly rate $5.00 - $100.00
Minimum project size None
Agency size 11-50 workers
Member since Aug 19, 2023
R&R Virtual Solutions Avatar

R&R Virtual Solutions

Rating is 5.0 out of 5.
5.0/5  (5 jobs)
Olongpo city, Philippines

We are a small Agency consisted of talent diversity. Cold callers, researchers, Virtual Admin Assistant, Graphic Designers. Let us know what needs to be done and we will deliver!

Read more
B2B Marketing
BPO Call Center
Call Center Management
Cold Calling
Data Cleaning
Data Entry
Market Research
Hourly rate $5.00 - $10.00
Minimum project size None
Agency size 11-50 workers
Member since Nov 10, 2016
eMarspro Inc. Avatar

eMarspro Inc.

Rating is 4.4 out of 5.
4.4/5  (5 jobs)
Grand Prairie, United States

We are a dedicated team of professionals specializing in providing top-notch virtual assistant services. With a commitment to excellence, we leverage our expertise and experience to assist businesses and individuals in managing tasks, improving efficiency, and achieving their goals.

Read more
Account Management
BPO Call Center
Business Process Outsourcing IT Services
Cold Calling
Digital Marketing
Email Marketing
Graphic Design
Hourly rate $8.00 - $14.00
Minimum project size None
Agency size 11-50 workers
Member since Aug 14, 2013
Yvette Vysosias Avatar

Yvette Vysosias

Rating is 5.0 out of 5.
5.0/5  (5 jobs)
Mexico, Philippines

Our Agency has always been defined by a simple, but unique approach that defies the industry-standard. We're NOT out spamming resumes or acting dishonestly. We're huge on ethics and have a deep passion for building lasting personal relationships with those we come in contact with each day.

Read more
Administrative Support
BPO Call Center
Data Entry
Data Mining
Email Marketing
Invoicing
Lead Generation
Hourly rate $5.00 - $10.00
Minimum project size None
Agency size 11-50 workers
Member since Dec 7, 2022
DigiGrowth Avatar

DigiGrowth

Rating is 5.0 out of 5.
5.0/5  (5 jobs)
Karachi, Pakistan

DigiGrowth is startup-focused crowdfunding, PR, and Internet marketing agency. We ensure that your digital marketing strategy gets results, by lending your startup our several years of public relations experience. We help new brands just like yours achieve better social media exposure, press coverage, and consumer visibility online. Best of all, we get results faster than our competitors. How it Works Every year, 50,000+ crowdfunding campaigns launch on platforms like Kickstarter. However, fewer than 20% reach funding targets. Typically, campaigns fail because startups lack Internet marketing literacy. We change this by offering a suite of expert campaign marketing services.

Read more
BPO Call Center
Content Marketing
Crowdfunding
Influencer Marketing
Kickstarter Marketing
Public Relations
Social Media Optimization
Hourly rate $5.00 - $50.00
Agency size 2-10 workers
Member since Mar 10, 2020
NVA Solutions Avatar

NVA Solutions

Rating is 5.0 out of 5.
5.0/5  (4 jobs)
San Pedro Sula, Honduras

NVA Solutions is composed of visionary and resilient professionals with a strong entrepreneurial spirit and the strong desire to run a world-class agency that will consistently deliver the best solutions to our clients. Our Mission is to provide the highest standard of services by connecting our clients with the most skilled and reliable freelancers. We provide solutions that will meet our clients’ needs through continuous research and improvement of our work methodologies. Thus, exceeding our clients’ expectations. Our vision is to be the leading consultant and project management agency that best understands and satisfies our customers’ needs through excellent service delivery. Our core value is geared toward meeting the needs of our clients with a sense of honesty, integrity, and reliability. The standard that masters the most is our customers’ satisfaction. We understand that each client and project have distinct requirements. As a result, we offer a wide range of adaptable solutions. Regardless of the complexity of your project, we provide the necessary level of experience and expertise to complete it. At NVA Solutions, we know offering quality services in any of our chosen fields of expertise does not occur by accident. It is a product of corporate discipline, nurtured by high-class management structures. We strive to find the best solution for your requirements. Whether you want to manage a project, you want to recruit, or you need virtual assistance, we have the expertise to help.

Read more
BPO Call Center
Legal Assistance
Recruiting
Translation
Project Logistics
Virtual Assistance
Customer Experience Management Software
Hourly rate $20.00 - $20.00
Agency size 2-10 workers
Member since Jun 19, 2022
iBiz Outsourcing Solutions Avatar

iBiz Outsourcing Solutions

Rating is 5.0 out of 5.
5.0/5  (4 jobs)
San Salvador, El Salvador

We are iBiz Outsourcing Solutions, an excellence driven Agency. We would like you to share in our current success momentum. With years of experience in the Outsourcing industry, our services are focused in providing efficient customer service with attention of being member obsessed and provide profitability to our clients. Our pool of manpower ranges from Virtual Assistants to Technical Support, from basic Customer Service to a Sales oriented approach. We will provide you with a tailored fit support by matching you to the agents with skill sets that is appropriate to your needs. With growing successful clients currently being supported. Let us know what you need and we’d be happy draft a proposal. We believe that it’s important to grow and be more profitable, but, creating lasting business relationships is paramount to sustaining a steady momentum of success. Your satisfaction is key to what we do.

Read more
BPO Call Center
Call Center Management
Online Chat Support
Customer Service
Data Entry
Phone Support
Social Media Management
Hourly rate $10.00 - $15.00
Minimum project size None
Agency size 11-50 workers
Member since Mar 25, 2016
Smit Infotech™ Avatar

Smit Infotech™

Rating is 5.0 out of 5.
5.0/5  (4 jobs)
Ahmedabad, India

Greetings, I am Jaydev Parmar, CEO of Smit Infotech™, a trusted name in web & app development, digital branding, and technology solutions since 2010. We specialize in crafting innovative, scalable, and performance-driven solutions to help businesses grow in the digital era. Who We Are ? Smit Infotech™ is a leading technology company with a dedicated team of developers, designers, and digital experts delivering state-of-the-art services in Web & App Development, UI/UX Design, Digital Marketing, and Business Support Solutions. Our Expertise Web & App Development Frontend: React.js, Next.js, Vue.js, Tailwind CSS, Bootstrap Backend: PHP, Laravel, CodeIgniter, Node.js, Express.js CMS & E-commerce: WordPress (Gutenberg & Headless), Shopify, Magento, Joomla, OpenCart, PrestaShop Mobile Apps: Flutter, React Native Databases: MySQL, PostgreSQL, MongoDB Design & Branding UI/UX Design, Prototyping & Wireframes (Figma, Adobe XD) Logo, Banner, and Graphic Design (Photoshop, Illustrator, CorelDRAW, InDesign) Digital Marketing & SEO SEO, SEM, SMO, PPC Campaigns, and Content Strategy Business Process Services Data Entry, Web Research, Scraping & Product Uploading Virtual Assistance, Chat & Remote Support Email Marketing & Online Ad Campaigns Bookkeeping & Accounting Why Choose Us? 14+ years of experience delivering world-class digital solutions Latest technology stack ensuring scalability and performance High-quality, cost-effective, and timely service delivery Client-focused approach with 100% satisfaction guarantee Let's transform your vision into reality with cutting-edge solutions. Thank You, Jaydev Parmar CEO – Smit Infotech™

Read more
BPO Call Center
Data Entry
Data Processing
Ecommerce Website Development
HTML
OpenCart
Photo Editing
Hourly rate $20.00 - $20.00
Minimum project size None
Agency size 2-10 workers
Member since Aug 19, 2009
Assist IT Services Avatar

Assist IT Services

Rating is 5.0 out of 5.
5.0/5  (4 jobs)
Jaipur, India

A group of freelancers from Jaipur, India led by a Top Rated Plus Freelancer. We are a team which is perfect for your data entry tasks and Virtual Assistant Roles. We hold various certificates including Google's Digital Marking & E-commerce,Professional Diploma in Adobe Photoshop, MS. Office etc. We have listed more than 5,000 products on ebay and close to 10,000 on seller central (Amazon) and many more on other ecommerce platforms like Shopify and wordpress. We are Experts when it comes to PDF to any format conversion be it Excel or direct uploading them to your admin panel. We always deliver 100% accurate work always on TIME!!

Read more
BPO Call Center
Online Chat Support
Customer Service
Customer Support
Data Entry
PDF Conversion
Photo Editing
Hourly rate $6.00 - $15.00
Agency size 2-10 workers
Member since Jun 6, 2022
Dynamiqal Avatar

Dynamiqal

Rating is 5.0 out of 5.
5.0/5  (4 jobs)
Atlanta, United States

We are a customer focused digital agency working on End to End solutions starting from build web properties like website and applications to converting customers and retargeting. - eCommerce Development and Web Designing (Built over 500 websites) - Landing Page / Bank Page Creation - Creation / Integration of Web Applications like CRM, LMS etc. - Facebook Ads & Google Ads - Social Media Management & Search Engine Optimization - Online Reputation Management - CRO (Conversion Rate Optimization) We started working with a small team of web developers and have never looked back. With over 10 years of experience in Web Design & Development, we have been involved with many small and big, short and long term projects. Since last 5 years, we have also focused on creating sales funnels for various nutraceutical clients and integrating funnels with Limelight CRM and Konnektive CRM.

Read more
BPO Call Center
Brand Marketing
Customer Relationship Management
Customer Service
Digital Marketing
Google Ads
Landing Page
Hourly rate $30.00 - $50.00
Minimum project size None
Agency size 11-50 workers
Member since Oct 16, 2020
Client Success Experts Avatar

Client Success Experts

Rating is 5.0 out of 5.
5.0/5  (4 jobs)
Santa Rosa, Philippines

We are a team composed of experienced customer service representatives and virtual assistants with a single goal, to make our clients and their customers happy! Success in providing the best customer service is our top priority.

Read more
BPO Call Center
Online Chat Support
Customer Service
Data Entry
Phone Support
Virtual Assistant
Email Communication
Hourly rate $7.00 - $15.00
Minimum project size $1K+
Agency size 2-10 workers
Member since Jul 29, 2020
Virtual Assistant Go Avatar

Virtual Assistant Go

Rating is 5.0 out of 5.
5.0/5  (4 jobs)
Santa Rosa, Philippines

Virtual Assistant Go is A+ team that provides Lead Generation, Appointment Setting and Customer Service for Small and Medium Businesses. Virtual Assistant Go is focused on growing the business through lead generation, marketing and sales technology. Our team of professionals having 10+ years of experience of growing businesses will empower your business and take it to the next level. You can visit virtualassistantgo.com for more details.

Read more
B2B Marketing
BPO Call Center
Call Center Management
Customer Service
Dispatch
Lead Generation
Phone Support
Hourly rate $5.00 - $31.11
Member since Apr 29, 2019
Simply Outsourced Avatar

Simply Outsourced

Rating is 0 out of 5.
(3 jobs)
Lahore, Pakistan

We are a disciplinary outsourcing company. We provide Admin, HR, Customer Service, Website Design and Software Development services that have the affordability of overseas services coupled with the peace-of-mind quality you receive by choosing an experienced North American company. Our services include: admin, interviewing, email support, outbound phone calling, inbound answering, graphics, website design (Wordpress, Shopify), Android/iOS development, data entry, live chat support, social media, order fulfillment, SMS/text support and more! Regardless of what industry your business is in we can provide the simplicity you are looking for!

Read more
Android App Development
BPO Call Center
Business Plan
Customer Service
Financial Modeling
iOS Development
Management Consulting
Hourly rate $6.00 - $20.00
Agency size 11-50 workers
Member since Aug 3, 2021
DataPro Avatar

DataPro

Rating is 5.0 out of 5.
5.0/5  (3 jobs)
Tashkent, Uzbekistan

DataPro is here to solve most challenging data problems in order to facilitate client’s data-related work. Data is one of the biggest assets of any business and efficient record keeping ensures that the asset is best maintained within an organization. Keeping the database up-to-date is important for any company, which aims to hold a competitive edge in the market. Therefore, we provide Business Process Outsourcing (BPO) services with excellent management. At Data Pro, we are a team of dedicated data entry and VA personnel, offering you all types of standard and customized data entry services. Just as the name suggests, we are pro in managing complex data entry services, especially in companies that have operations across the globe. Moreover, the list of services that we provide can be found in skills section and we look forward to discussing your needs further, and build a long term and effective business relationships. Thank you!

Read more
Administrative Support
Bookkeeping
BPO Call Center
Customer Service
Data Extraction
Data Mining
Microsoft Excel
Hourly rate $10.00 - $10.00
Member since Aug 2, 2018
Carreau Professional  Services Avatar

Carreau Professional Services

Rating is 5.0 out of 5.
5.0/5  (3 jobs)
Montego Bay, Jamaica

Thirteen times bestselling author, remote work guru, client procurement specialist, business development expert and freelance BPO Broker. Niche covered Professional blogger. Business analyst, Business coaching, Business registration local and international. Backend support, Back office support, Call Center Staff augmentation, Offshore, nearshore Business automation , Business Development. Software As A service , CRM specialist, Open source tools Marketing As A Service, Marketing specialist, Sales Trainer Login As A Service, Open source Website As A Business Staff Leasing, Center Collaborations, Work Outsourcing Center Leasing, Center Development, Center Automation People As A Service, Recruiting, Freelancing, Training, HR Business As A Service, Share Economy, Niche and Community Book Publishing, E-books and Paperback, registered Caricom publisher since 2010z Recruitment and Training, HR Services, Virtual Admins, Customer support and technical support. Jamaica has one of the top of the line customer service agents in the world and a thriving BPO sector. We have excellent work ethic. I own and partner with several agencies and freelancers on Upwork.

Read more
BPO Call Center
Call Center Management
Customer Development
Technical Support
Staff Recruitment & Management
Sales & Marketing Collateral
Call Center Software
Hourly rate $10.00 - $10.00
Minimum project size None
Agency size 500+ workers
Member since Feb 3, 2022
Modern VAs Avatar

Modern VAs

Rating is 5.0 out of 5.
5.0/5  (3 jobs)
san salvador, El Salvador
Rising Talent

𝐖𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐌𝐨𝐝𝐞𝐫𝐧 𝐕𝐀𝐬 — Your Trusted agency for dependable digital support that actually moves the needle. 𝐀𝐭 𝐌𝐨𝐝𝐞𝐫𝐧 𝐕𝐀𝐬, We’re proud of the real impact we’ve made for our clients. From supporting 𝐌𝐚𝐢𝐝𝐏𝐫𝐨’𝐬 smooth operations across 𝟐𝟗𝟎+ 𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧𝐬, 𝐡𝐞𝐥𝐩𝐢𝐧𝐠 𝐀𝐯𝐚𝐧𝐭𝐢 𝐆𝐫𝐞𝐞𝐧 𝐄𝐜𝐨 𝐂𝐥𝐞𝐚𝐧𝐢𝐧𝐠 𝐞𝐚𝐫𝐧 𝐚 𝐬𝐭𝐫𝐨𝐧𝐠 𝟒.𝟗-𝐬𝐭𝐚𝐫 𝐫𝐚𝐭𝐢𝐧𝐠 𝐰𝐢𝐭𝐡 𝐨𝐯𝐞𝐫 𝟐𝟑𝟎 𝐫𝐞𝐯𝐢𝐞𝐰𝐬, to driving high-quality leads through 𝐖𝐞 𝐂𝐚𝐥𝐥 𝐌𝐞𝐝𝐢𝐚’𝐬 pay-per-call campaigns. We’ve also partnered with trusted names like 𝐎𝐫𝐚𝐧𝐠𝐞𝐬 & 𝐋𝐞𝐦𝐨𝐧𝐬 𝐋𝐋𝐂, 𝐋𝐚𝐭𝐢𝐧𝐨 𝐑𝐞𝐚𝐜𝐡, 𝐖𝐡𝐢𝐭𝐚𝐤𝐞𝐫 𝐋𝐞𝐠𝐚𝐥, 𝐚𝐧𝐝 𝐒𝐜𝐨𝐭𝐭'𝐬 𝐂𝐨𝐧𝐬𝐭𝐫𝐮𝐜𝐭𝐢𝐨𝐧𝐬 to help them grow and succeed. These successes show our commitment to supporting businesses of all sizes. 𝑯𝒆𝒓𝒆’𝒔 𝒉𝒐𝒘 𝑴𝒐𝒅𝒆𝒓𝒏 𝑽𝑨𝒔 𝒄𝒂𝒏 𝒉𝒆𝒍𝒑: 🧼 Cleaning Business Support → Tired of missed appointments, delayed replies, or admin overload? → We manage your scheduling, customer support, and daily operations—remotely. No on-site staff needed. Your business stays organized, responsive, and running 24/7. 📱 Social Media Management → Don’t have time to post consistently or grow your online presence? → We create engaging, authentic content and handle interaction so your brand stays visible, relevant, and top-of-mind. 📞 Lead Generation & Telemarketing → Spending time on cold leads that go nowhere? → We handle outreach with proven strategies that bring in warm, qualified leads—ready to talk and ready to convert. 🛠️ Customer Support & Tech Assistance → Inconsistent responses losing you customers? → Our team provides professional, round-the-clock support to ensure every customer interaction builds trust and loyalty. 👥 𝙈𝙤𝙙𝙚𝙧𝙣 𝙑𝘼𝙨 𝙏𝙚𝙖𝙢 𝙊𝙫𝙚𝙧𝙫𝙞𝙚𝙬: ➤ 𝗟𝗶𝘀𝗮𝗻𝗱𝗿𝗼 𝗚𝗼𝗺𝗲𝘇 - 𝐂𝐄𝐎 𝐨𝐟 𝐌𝐨𝐝𝐞𝐫𝐧 𝐕𝐀𝐬 ➤ 𝗠𝗮𝗿𝗶𝗮 – Graphic Designer & Bilingual Support Specialist ➤ 𝐃𝐚𝐧𝐢𝐞𝐥 𝐒𝐭𝐚𝐧𝐥𝐞𝐲 – Virtual Assistant & Data Specialist ➤ 𝐄𝐫𝐢𝐜𝐤 𝐑𝐢𝐯𝐞𝐫𝐚 – Social Media Manager & Admin Assistant ➤ 𝐒𝐡𝐚𝐢𝐧𝐚 – Customer Support & Appointment Setter ➤ 𝐇𝐞𝐫𝐦𝐨𝐥𝐚𝐧𝐝𝐨 – Virtual Assistant & Call Support Specialist ➤ 𝐍𝐞𝐬𝐭𝐥𝐢𝐞 – Video Editor & Content Creator ➤ 𝐀𝐳𝐢𝐳 – Motion Graphics & Commercial Video Expert ➤ 𝐁𝐫𝐮𝐧𝐨 – Short-form Video Editing Specialist ➤ 𝗦𝗲𝗿𝗴𝗶𝗼 – Sales & Lead Generation Expert 𝑹𝒆𝒂𝒅𝒚 𝒕𝒐 𝒕𝒂𝒌𝒆 𝒚𝒐𝒖𝒓 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝒕𝒐 𝒕𝒉𝒆 𝒏𝒆𝒙𝒕 𝒍𝒆𝒗𝒆𝒍? Let’s connect and explore how Modern VAs can help streamline your operations and boost your growth. 𝐒𝐜𝐡𝐞𝐝𝐮𝐥𝐞 𝐚 𝐟𝐫𝐞𝐞 𝐜𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐭𝐢𝐨𝐧 𝐜𝐚𝐥𝐥 𝐭𝐨𝐝𝐚𝐲! Best regards, 𝐌𝐨𝐝𝐞𝐫𝐧 𝐕𝐀𝐬

Read more
BPO Call Center
Online Chat Support
Communications
Customer Support
Data Entry
Sales
Social Media Management
Hourly rate $8.00 - $18.00
Agency size 2-10 workers
Member since Sep 15, 2023
Quality Outsourcing Services Avatar

Quality Outsourcing Services

Rating is 4.1 out of 5.
4.1/5  (3 jobs)
Belize, Belize

A proven result-oriented freelancer with ten years of experience in Marketing, Sales, Customer Service, and Administrative Assistance. Top performer with a strong sales background and excellent communication skills. Experienced in implementing various marketing strategies and creating and executing innovative ideas. Proficient in various Administrative Skills including virtual assisting, transcription, cold calling, email handling, appointment setting, online research, and data mining. A self-starter, enthusiastic about making a dent in the Outsourcing Industry.

Read more
Administrative Support
BPO Call Center
Call Center Management
Online Chat Support
Customer Experience
Customer Service
Phone Support
Hourly rate $6.00 - $50.00
Agency size 2-10 workers
Member since Jun 4, 2014
Grow Rock BPO Avatar

Grow Rock BPO

Rating is 4.0 out of 5.
4.0/5  (3 jobs)
Lahore Cantt, Pakistan

Grow Your Business with Grow Rock BPO We provide comprehensive services to elevate your real estate business: Cold Calling 📞 Lead Generation 🔍 Real Estate Virtual Assistants 🏡 Real Estate Wholesale 🏠 Appointment Scheduling 📅 Lead Management 📊 Acquisitions 💼 Skip Tracing 🔎 SMS Campaigns 📲 Email Marketing 📧 With over 5 years of experience working with U.S.-based real estate investors and realtors, Grow Rock BPO is adept at transforming leads into successful deals. Our team excels in: Building Rapport 🤝: Establishing connections with property owners through insightful conversations to qualify leads and collect essential property details. Lead Qualification 🔍: Evaluating property conditions, including roof age and flooring, to ensure high-quality leads. Appointment Setting 📅: Efficiently organizing and managing appointments to maximize your business opportunities. At Grow Rock BPO, we are dedicated to delivering exceptional service and results. Our professional team is committed to providing quality work and supporting your business objectives. Partner with us to experience outstanding growth and success. Contact Grow Rock BPO today to start building a productive and long-term relationship.

Read more
BPO Call Center
Call Center Management
Cold Calling
Lead Generation
Phone Support
Zillow Marketing
Real Estate
Hourly rate $4.00 - $30.00
Agency size 11-50 workers
Member since Aug 17, 2024
Innovative Web Services (IWSS) Avatar

Innovative Web Services (IWSS)

Rating is 5.0 out of 5.
5.0/5  (3 jobs)
Surrey, United Kingdom

Innovative Web Services (IWSS) Limited is a company registered in England and Wales (company number 07335280), we have been digitally serving global clientele for the past 15 years. We have multiple offshore development offices in Pakistan, Dubai, and the USA. We have been serving a global clientele for more than a decade, our clients are from USA, Canada, UK, Scotland, European Union, Australia, Scandinavia, etc. Our principal objective is to provide agile and affordable solutions for your business. We have a team of seasoned managers, designers, developers, online marketers, and QAs. They are fully committed to delivering 100% quality work according to your requirements. We are expert in the following verticals: GRAPHIC DESIGN - Identity & print design - Brochure design - Ad design - Logo design WEBSITE DESIGN & DEVELOPMENT - Landing pages - Wordpress - PrestaShop - Shopify - REST APIs - Payment gateways integration - PSD to HTML - CodeIgniter ONLINE MARKETING - Email newsletters - SEO/SEM - Social media - Pay per click APPLICATION DEVELOPMENT - Web App Development - Mobile Applications CLOUD COMPUTING - Amazon Web Services (AWS) - Internet of Things - Serverless Applications SECURITY - BlockChain - Cyber Security & Risk Management PRODUCT MANAGEMENT - Product Engineering - Quality Assurance

Read more
BPO Call Center
Cloud Computing
Cryptocurrency
Digital Marketing
Front-End Development
Graphic Design
Product Management
Hourly rate $10.00 - $55.56
Minimum project size None
Agency size 2-10 workers
Member since Jan 15, 2020
Savvy Desk Global Avatar

Savvy Desk Global

Rating is 4.5 out of 5.
4.5/5  (3 jobs)
Angeles City, Philippines

AM SAVVY Solutions United, Inc. (ASSUI) is a Philippine-based company and diverse community of Filipino innovators and change makers who empower each other to create, share, and nurture. Inspired by the principle of "Business with Integrity" who can work together to build your business to even greater heights; with strong sense of accountability and commitment to our people and partners. Our company philosophy of "Real Solutions for your Growing Business" is to ensure that our partners and clients are successful by giving reasonable rates and personalized services where it works best. Through our people, each business can start small, while we think big to keep the results coming. By making our services focused to your business needs, even in times of great change, we will seize opportunities to thrive in the demands of real world and knowledge-age economy at any given time. The trust and respect that it earns is a major contribution to our success and survival.

Read more
BPO Call Center
Debt Collection
Customer Service
Data Entry
Lead Generation
Search Engine Optimization
Technical Support
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Oct 8, 2019

How to hire BPO agencies on Upwork

Choose your category

Whatever you need, help is at hand

Browse the agencies

There are thousands to pick from

Invite an agency

Read the profiles and approach your favorite

Start a conversation

Explain your goals and get started

Frequently asked questions

What does BPO mean?

BPO stands for business process outsourcing.

What is BPO?

Business process outsourcing is when an organization delegates some of its processes to an external provider known as a BPO company or BPO provider. The latter is then fully responsible for managing these processes to meet any key performance indicators agreed with the client and ensure customer satisfaction.
Some outsourcing services provided by BPO companies can be applied across a range of different industries. These include:
  • IT services, technical support, and quality assurance
  • Telemarketing, digital marketing, e-commerce, and market research
  • Back-office support and other support services
  • Call centers and contact centers for inbound and outbound communications
  • Human resources and payroll
  • Virtual assistant services and data entry
  • Procurement, project management, and supply chain issues
Other BPO services require industry-specific knowledge and are commonly applied in sectors such as:
  • Healthcare
  • Financial services
  • Real estate

What is the main focus of BPO?

While top BPO companies can manage a wide range of business operations, information technology is often their core focus. IT-intensive services companies offer include software development, data processing, automation, and managing contact centers to deal with customer communications via email, social media and other digital channels.
Outside of its technical competencies, the BPO industry is also highly focused on customer experience management. Via call center services or other channels, it's up to business process outsourcing companies to ensure high levels of customer support on behalf of their clients.

What is the difference between BPO and ITES?

Information technology-enabled services (ITES) refer to processes that rely on information technology and digital channels to deliver the business services requested by the client. Since all BPO relies on information technology to a large extent, these terms are often used interchangeably.

What are the benefits of companies using BPO?

For most organizations, the primary goal of process outsourcing is to cut costs and free up time for their workforce to focus on high-value tasks.
As well as being cost-effective, BPO can also help an organization improve its customer care. Outsourcing firms manage call centers and other support functions worldwide, including India and the Philippines, enabling them to provide multilingual, round-the-clock customer support on behalf of their clients.

What are some common BPO interview questions?

If you make the shortlist and land an interview with a BPO company, you should expect to be asked questions like:
  • What are the different types of BPO?
  • Are you comfortable working night shifts?
  • Tell us about a time when you handled a complaint from an angry customer
Schedule a call