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Telefocus Call Center - Inbound/Outbound Avatar

Telefocus Call Center - Inbound/Outbound

Rating is 4.8 out of 5.
4.8/5  (9 jobs)
Middletown, United States

Telefocus is a Connecticut based call center that offers 24 hour call services. We specialize in telemarketing campaigns, appointment setting, and lead generation. Our local reps possess the skills and industry experience that makes each campaign profitable. We also offer 24 hour receptionist/front desk services. Please reach out to discuss your call needs and we can provide the best solution on Upwork.

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BPO Call Center
Call Center Management
Customer Support
Direct Sales
Lead Generation
Receptionist Skills
Castilian Spanish
Hourly rate $15.00 - $15.00
Minimum project size None
Agency size 2-10 workers
Member since Dec 12, 2019
East Joint Marketing Solutions Avatar

East Joint Marketing Solutions

Rating is 5.0 out of 5.
5.0/5  (9 jobs)
Antipolo City, Philippines

The Company: East Joint Marketing Solutions started out online marketing since on 2008 by Janneth Sasuman. She initially offered SEO and Online Classified posting services. Months later, more services were added such as Graphic Design, CMS Website Setup and small scale outbound calls. Soon after, major clients in all sizes started coming in requiring various online marketing services that made the company decide to hire a team of hand picked experts on their field that provided and exceeded every client's expectations. What We Do: We provide inbound and outbound sales, customer service and technical support for any time zone, 24/7 or less. We have agents readily available on any service whenever needed. Why Choose Us: Flexible and Scalable Top Class Trainers High Quality Agents Experienced Leaders

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BPO Call Center
Microsoft Excel
Microsoft Word
Virtual Assistant
Adobe Photoshop
Hourly rate $8.00 - $8.00
Member since Jul 26, 2008
Golden Bridge Services Avatar

Golden Bridge Services

Rating is 4.9 out of 5.
4.9/5  (8 jobs)
Paramaribo, Suriname
Rising Talent

Cut customer service costs with Golden Bridge Services! We help Dutch and English speaking companies streamline their customer service, especially during peak periods, by offering top-quality support from experienced agents. Golden Bridge Services is your go-to solution for reducing costs without compromising customer satisfaction. We specialize in managing customer service processes for Dutch and English speaking companies, providing flexible, scalable support. Why Choose Golden Bridge Services? 🌟 Experienced Team, Proven Quality: Our agents have worked with top brands like Zalando, Albert Heijn, Intertoys, Bol.com, Samsung Netherlands, Zara, Eneco, Easypark, Bax Music and more. They deliver professional and efficient service for every customer interaction. 💸 Significant Cost Savings: We work with agents that live in countries where the pay rate is lower, which allows us to provide high-quality service at lower costs compared to the Netherlands. 💻 Seamless Integration with Your Systems: Our agents are experienced with platforms such as Gorgias, Shopify, Magento, WooCommerce, Zendesk, HubSpot, Parley, LeadDesk, 3CX and more, ensuring smooth integration with your current systems. What’s in It for You? Less stress, more flexibility, and substantial savings when you need it most. Think of how much time and money you can save by partnering with an experienced team to manage your customer service smoothly.

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BPO Call Center
Call Center Management
Online Chat Support
Customer Service
Customer Support
Freshdesk
HubSpot
Hourly rate $5.00 - $25.00
Agency size 11-50 workers
Member since Nov 14, 2024
Telemarks Avatar

Telemarks

Rating is 5.0 out of 5.
5.0/5  (8 jobs)
Agouza, Egypt

TeleMarks delivers scalable, cost-effective, and efficient call center services tailored for real estate investors and growing businesses across key industries. With years of outbound sales experience and a focus on high-performance results, we help clients generate leads, manage communications, and streamline operations. Core Focus: Our primary expertise lies in outbound sales and lead generation for real estate investors, especially those running "Cash for Homes" campaigns. We support lead qualification, CRM data entry, and appointment setting to keep your acquisition pipeline active and organized. Growth Strategy: As we continue to grow, we’re expanding into related verticals by offering specialized support services in: • Automotive: Appointment setting and sales support for part manufacturers, resellers, and service providers • Real Estate: Lead management, acquisition support, and campaign execution • Logistics: Virtual assistance, scheduling, after-hours answering, and data management • Administrative: General support including appointment setting, customer service, and CRM maintenance • Collections: Data entry and virtual support for financial and legal collection efforts • Healthcare: Scheduling, follow-ups, billing support, and record management for medical providers With advanced VOIP systems and real-time KPI tracking, we ensure transparency, accountability, and results. Our team is experienced, professional, and ready to support your operational goals. Let’s Discuss Your Needs

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BPO Call Center
Call Center Management
Online Chat Support
Customer Service
Customer Support
SMS
Telemarketing
Hourly rate $7.00 - $10.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Dec 18, 2024
VA Support Specialists PH Avatar

VA Support Specialists PH

Rating is 4.7 out of 5.
4.7/5  (8 jobs)
Makati, Philippines

Virtual Assistants PH offer businesses for both voice and non-voice support and sales. We're a company based here in the Philippines and one of our core competencies is Customer Service. We are experienced in handling Technical and Customer Support Campaigns (Chat - Zendesk, Vicidial Chat integration, Email and Phone Support).

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BPO Call Center
Call Center Management
Online Chat Support
Customer Service
Data Entry
Data Management
Inbound Marketing
Hourly rate $5.00 - $15.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Feb 19, 2017

HARENA

Rating is 3.4 out of 5.
3.4/5  (8 jobs)
ANTANANARIVO, Madagascar

Centre d’appels existant depuis 2011, nous sommes spécialisés dans les appels entrants et sortants. En 2017, nous avons ouvert VATOSOA, un nouveau centre dans l’espoir de conquérir de nouveaux clients. RECEPTION D APPELS : · La prise de rendez-vous · La prise de commande · Le télésecrétariat · Le ticketing · Le service clientèle · Service de garde 24h/24 7j/7 · Help desk · Permanence téléphonique · Conseils clients EMISSION D’APPELS: · Prise de rendez-vous · Détection d’opportunités · Prise de commande · Télévente · Enquêtes, sondages et études de marché · Gestion de créances · Gestion de bases de données · Fidélisation · Relance clients Avec des collaborateurs issus des grandes écoles, instituts et universités de Madagascar, nous mettrons à votre disposition notre expérience et notre savoir faire dans ces domaines afin de vous permettre une administration et une gestion facilitée de votre établissement. En vue d’accroître la création de travail à Madagascar, nous affichons des tarifs concurrençant ceux sur internet soit de 10 euros/heure.

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BPO Call Center
Customer Service
Customer Support
Data Entry
Virtual Assistant
Writing
Hourly rate $7.00 - $12.00
Member since Jan 17, 2014
BK Techlogix Avatar

BK Techlogix

Rating is 5.0 out of 5.
5.0/5  (7 jobs)
Lahore, Pakistan

Call Center Services • Appointment Setting • Best Sale Agents • Best in Information Gathering • Customer Support • Auto Dialer Facility • Manual Dialer Facility • Access to Call Recording • Customized KPI's

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Administrative Support
BPO Call Center
Call Center Management
Cold Calling
Data Entry
Data Mining
Google Docs
Hourly rate $5.00 - $20.00
Agency size 11-50 workers
Member since Sep 10, 2021
Freelancers on-the-Go Avatar

Freelancers on-the-Go

Rating is 0 out of 5.
(7 jobs)
Lipa Batangas, Philippines

I would say we are the "A Team" when it comes to people on this team/agency. Most of our people have positions in a BPO company before, former Team Leads, Quality Assurance and Managers. Our vision is to be the best and our mission if to satisfy our client on all aspects.

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BPO Call Center
Online Chat Support
Customer Relationship Management
Customer Support
Dispatch
English
Lead Generation
Hourly rate $5.00 - $8.00
Agency size 11-50 workers
Member since Jun 10, 2019
Empire Outsourcing Avatar

Empire Outsourcing

Rating is 4.7 out of 5.
4.7/5  (7 jobs)
Managua, Nicaragua

Over the last 10 years, we have worked as a customer service representative agency, we were able to learn about the call center industry and deal with angry customers. We learned to provide great customer service. We are committed and responsible people. We love to help customers and educate them about the product. Phone: +1 ‪(772) 206-0423‬ Email: info@empireoutsourcing.com Website: www.empireoutsourcing.com You should hire us because we are responsible and enthusiastic people who love to help people, especially customers who have no idea how to use their products and resolve their doubts about the product and service. We always give 100% of ourselves in every single call/Email/Chat. We prefer long-term jobs, as We prefer to work for a company for years.

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BPO Call Center
Call Center Management
Customer Service
Digital Marketing
Lead Generation
Sales
Spanish
Hourly rate $14.00 - $14.00
Agency size 11-50 workers
Member since Mar 24, 2023
Datanet Group, Inc. Avatar

Datanet Group, Inc.

Rating is 3.3 out of 5.
3.3/5  (7 jobs)
Duesseldorf, Germany
Rising Talent

Welcome to the Datanet Group Corporation. We are a Customer Service Provider Company Specialized in E-Commerce and Virtual Assistance Services with our own Systems that allows us to serve you via phone, Live Chat, E-Mail and if needed your own Knowledge base and Forum thanks to our Partnership with Zendesk, Inc.

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BPO Call Center
Cold Calling
Customer Service
Lead Generation
Technical Support
Insurance Claim Submission
Hourly rate $15.00 - $25.00
Minimum project size $5K+
Agency size 11-50 workers
Member since Nov 5, 2021
HallPass Freelance Avatar

HallPass Freelance

Rating is 5.0 out of 5.
5.0/5  (7 jobs)
Kingston, Jamaica

Our Agents have ALL been vetted and certified within their respective fields. Customer satisfaction is our priority. This is why "We work with the BEST to ensure you get nothing less!"

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Administrative Support
BPO Call Center
Content Creation
Customer Service
Data Entry
Dropshipping
Public Relations
Hourly rate $5.56 - $35.00
Agency size 11-50 workers
Member since Jan 28, 2021
Medviz Avatar

Medviz

Rating is 3.4 out of 5.
3.4/5  (6 jobs)
Lahore, Pakistan
Rising Talent

We are a team of billers, coders and credentialing specialists with over 15 years of experience in Medical billing industry, we are ready to share the in-depth knowledge, expertise and skills we have developed to reduce your practice administrative cost and increase revenue.

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BPO Call Center
Business Intelligence
Call Center Management
Customer Service
Medical Billing & Coding
Microsoft Power BI
Virtual Assistance
Hourly rate $10.00 - $10.00
Agency size 11-50 workers
Member since Oct 19, 2015
InfoCentrale Business Management Services Avatar

InfoCentrale Business Management Services

Rating is 5.0 out of 5.
5.0/5  (6 jobs)
Tagum, Philippines

Customer Services | Telesales | Technical Support | Call Center | BPO | Telemarketing | Virtual Assistant | Social Media Management About us! InfoCentrale is a global outsourcing provider, endeavoring to provide transformational services in BPO space, operating from its main offices in the Philippines. All agents specialize in both fluent English and fluent Filipino (Tagalog) As our core business model, we aspire to create path-breaking advances in Business Process Services across the domains of Customer Interactivity and Digital Media Management. We have spent years developing industry-standard expertise within our current operational structure. This ensures we provide reliable and cost-effective solutions, to not only retain existing customers but to grow your business to achieve greater connection to your clients / customers / partners which reflects in your brand and improves business longevity. Our Core services channels include, but are not limited to: Inbound Voice Outbound Voice Website Management LiveChat Email Executive Assistants Based on our experience both in the industry as employees within the contact centers space, as well as managerial experience with previous clients, we have capabilities to manage communications/support through the following platforms: Slack, Skype, Trello, Teamwork, Facebook Groups, Shopify, Freshdesk,Ringcentral,Aircall,Vicidial Monday.com, ZenDesk, Helpscout, LiveChat, Google Docs/Spreadsheets, Pipedrive, Heepsy, Aspire, and WordPress. With the BPO Support space expanding at high rates, we have opted to specialize in the following support areas: Customer Service Technical Support B2B/B2C Telesales Leads Generation BackOffice Appointment Setting Cold Calling eCommerce Support Our team is currently expanding and we await the right opportunity to provide our client with exceptional services. All our programs are customizable across multiple channels. With the ever-growing change in customer demand, our approach to business is dependent on huge flexibility, so provide a pool of culturally diverse freelance professionals to add the right complement to your project. Please feel free to connect with us

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BPO Call Center
Business Process Outsourcing IT Services
Customer Relationship Management
Customer Retention
Customer Service
Live Chat Operator
Shopify
Hourly rate $10.00 - $12.00
Minimum project size $1K+
Agency size 11-50 workers
Member since Oct 12, 2022
Expert writers Avatar

Expert writers

Rating is 5.0 out of 5.
5.0/5  (6 jobs)
Pasay, Philippines

Overview Hi, this is a dynamic team of experts specializing in delivering top-notch data entry, data analysis, and business process support. Our mission is to empower businesses by streamlining operations, improving efficiency, and providing tailored solutions to meet unique needs. Why Choose Us? Proven Expertise: Our team excels in accurate data entry, data cleansing, and automated workflows. Commitment to Quality: We prioritize precision and deliver error-free results every time. Efficiency: Quick turnaround times without compromising on quality. Custom Solutions: Personalized strategies designed to fit your specific business goals. We have successfully partnered with businesses across retail, healthcare, and finance, enabling them to make data-driven decisions and achieve operational excellence. Let us bring your projects to life with our expertise and dedication. Would you like suggestions on what to include in a specific section

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Bookkeeping
BPO Call Center
Online Chat Support
Cost Accounting
Customer Development
Customer Discovery
Marketing Automation
Hourly rate $12.00 - $20.00
Minimum project size None
Agency size 1 workers
Member since Dec 9, 2021

Rating is 4.5 out of 5.
4.5/5  (6 jobs)
BPO Call Center
Lead Generation
Virtual Assistant
Email Communication
Telecommunications
Real Estate Cold Calling
Hourly rate
Member since Sep 13, 2022
Cold Calling Specialists Avatar

Cold Calling Specialists

Rating is 5.0 out of 5.
5.0/5  (6 jobs)
Montego Bay, Jamaica

--- 12 yrs experience - Customer Service Representative --- 1) Debt Collector 2) Customer Care 3) Data Entry 4)Customer Retention --- 10 yrs experience - Sales Representative| Appointment Setting ( Coordinate and manage all sales procedures of a Herbal Clinic, for 4 different locations.) We are versed in customer care/sales, excellent command of the English Language. Ideal rapport builder. Gain much experience from multiple telecommunication companies that we have worked with. If it's customer care, we turn your irate customers into happy customers. If it's sales we can sell ice to the Eskimos!

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B2B Marketing
BPO Call Center
Online Chat Support
Cold Calling
Customer Relationship Management
Customer Service
Data Entry
Hourly rate $12.50 - $12.50
Minimum project size None
Member since Aug 7, 2019
ExoLogic Team of Experts Avatar

ExoLogic Team of Experts

Rating is 5.0 out of 5.
5.0/5  (6 jobs)
Angeles City, Philippines

Founded by a young and talented group of professionals from different industries with a groundbreaking idea in creating an offshoring workforce that paves the way towards a game-changing experience on how to handle outsourced employees for foreign clients. ExoLogic Team of Experts uses a comprehensive tailor fitted solutions to help industry-leading companies and individuals achieve greater success. We employ resources that have a wide range of skills sets that are honed with an aim to help companies and business be more productive and efficient. We provide smart solutions for companies of all sizes and pride ourselves on our unparalleled and dedicated service. As a team, we believe that the right understanding and human edge can lead companies towards a successful future. Services Offered Many leaders are under a lot of time pressure and are consistently working huge hours to deliver their role effectively. Moreover, a lot of this time does not focus on the client or enable increased revenue and measurable ROI on the effort. To that end, the development of an offshore service team could cover several areas of the business: Professional Services • Executive Assistant • IT Administrator • Cost Estimator • Office Manager • Virtual Assistant • Legal Assistant Telephony Services • Inbound & Outbound Customer Service • Technical Support • After Sales Support • Lead Generation • Appointment Setting Finance and Accounting • Accounts Payable Representative • General Accounting • Finance Officer • Payroll Management HR and Administration • Human Resources Generalist • Recruitment Representative • Administrative Assistant • Employee Engagement Officer Marketing and Design • Graphics Designer • Digital Marketing Specialist • Marketing Consultant Profile: exologicoutsource.com

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Agile Software Development
BPO Call Center
Online Chat Support
Customer Service
Customer Support
Data Entry
Digital Marketing
Hourly rate $5.00 - $20.00
Minimum project size $1K+
Agency size 2-10 workers
Member since May 8, 2018
PQVA Services Avatar

PQVA Services

Rating is 4.9 out of 5.
4.9/5  (6 jobs)
Paranaque, Philippines

Why hire us? Let our experienced, amazing & reliable virtual assistants do any personal or business tasks for you. We also offer quality support on processes such as Customer Service, Virtual Assistance, Data Entry, Technical & Phone Support, Email, Chat & Administrative Support. Talk to us today about how we can support your growth, limit your turnover, and put you on a solid track to success and profit.

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Administrative Support
BPO Call Center
Customer Service
Lead Generation
Live Chat Operator
Order Processing
Social Media Management
Hourly rate $10.00 - $25.00
Agency size 11-50 workers
Member since Oct 2, 2020
Geoworksolutions Avatar

Geoworksolutions

Rating is 4.6 out of 5.
4.6/5  (6 jobs)
Dumaguete, Philippines

We offer a variety of assistance for our clients. These are some of our most demanded services Inbound calls, Outbound calls, Email support, Social media support, Chat support, Technical calls, Billing calls, Lead Generation, Back office works. Should you be needing any other type of assistance, we always have people in store for that. Our processes and procedures have been proven through our collective years of working in the BPO industry, we assure results and client satisfaction.

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BPO Call Center
Call Center Management
Online Chat Support
Data Entry
Graphic Design
Lead Generation
Phone Support
Hourly rate $5.00 - $8.00
Minimum project size $5K+
Agency size 11-50 workers
Member since Apr 21, 2020
OASIS Net Link Ltd. Avatar

OASIS Net Link Ltd.

Rating is 5.0 out of 5.
5.0/5  (5 jobs)
Dhaka, Bangladesh

OASIS Net Link Ltd. is the outsource expert company in Bangladesh, which is registered in Joint Stock Companies and Firms of Bangladesh as a Private Limited Company. It provides solutions in the areas of customer service, technical support, inbound & outbound call center and BPO across the several business segments. Our skilled and expert workforces deliver satisfied customer service and experience to attain reliabilities of its every contact. Our team consists of great deal of dynamic skill-sets and follow performance-oriented goals to represent higher professionalism through dedicated service. OASIS believes the philosophy of “gain quality through delivering satisfying service”. OASIS is a fully owned best of BPO, KPO, RPO, and IT Enabled services. OASIS takes up outsourcing processes that are enabled by Information technology. These services span over diverse areas like Lead Generation, Sales and Support, Financial Accounting, Chat and Email support, Procurement, Medical Billing and Transcription services. OASIS is a pioneer in managing business processes for companies of Bangladesh, United States, United Kingdom, Canada, Australia, India and across the world. The company blends process expertise, BPO, KPO, RPO, IT and analytical capabilities in diverse industries to provide a broad range of services.

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Automated Call Distribution
BPO Call Center
Business Process Outsourcing IT Services
Call Center Management
CallTools Call Center Software
Cold Calling
Customer Relationship Management
Hourly rate $5.00 - $50.00
Member since May 24, 2013

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Frequently asked questions

What does BPO mean?

BPO stands for business process outsourcing.

What is BPO?

Business process outsourcing is when an organization delegates some of its processes to an external provider known as a BPO company or BPO provider. The latter is then fully responsible for managing these processes to meet any key performance indicators agreed with the client and ensure customer satisfaction.
Some outsourcing services provided by BPO companies can be applied across a range of different industries. These include:
  • IT services, technical support, and quality assurance
  • Telemarketing, digital marketing, e-commerce, and market research
  • Back-office support and other support services
  • Call centers and contact centers for inbound and outbound communications
  • Human resources and payroll
  • Virtual assistant services and data entry
  • Procurement, project management, and supply chain issues
Other BPO services require industry-specific knowledge and are commonly applied in sectors such as:
  • Healthcare
  • Financial services
  • Real estate

What is the main focus of BPO?

While top BPO companies can manage a wide range of business operations, information technology is often their core focus. IT-intensive services companies offer include software development, data processing, automation, and managing contact centers to deal with customer communications via email, social media and other digital channels.
Outside of its technical competencies, the BPO industry is also highly focused on customer experience management. Via call center services or other channels, it's up to business process outsourcing companies to ensure high levels of customer support on behalf of their clients.

What is the difference between BPO and ITES?

Information technology-enabled services (ITES) refer to processes that rely on information technology and digital channels to deliver the business services requested by the client. Since all BPO relies on information technology to a large extent, these terms are often used interchangeably.

What are the benefits of companies using BPO?

For most organizations, the primary goal of process outsourcing is to cut costs and free up time for their workforce to focus on high-value tasks.
As well as being cost-effective, BPO can also help an organization improve its customer care. Outsourcing firms manage call centers and other support functions worldwide, including India and the Philippines, enabling them to provide multilingual, round-the-clock customer support on behalf of their clients.

What are some common BPO interview questions?

If you make the shortlist and land an interview with a BPO company, you should expect to be asked questions like:
  • What are the different types of BPO?
  • Are you comfortable working night shifts?
  • Tell us about a time when you handled a complaint from an angry customer
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