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Explore 50+ BPO Agencies on Upwork

Rating is 5.0 out of 5.
5.0/5  (1 jobs)
BPO Call Center
Customer Service
Data Mining
Help Scout
IVR Software
Salesforce App Development
Salesforce Lightning
Hourly rate
Member since Jul 26, 2022
SSR Techvision Pvt Ltd Avatar

SSR Techvision Pvt Ltd

Rating is 4.8 out of 5.
4.8/5  (1 jobs)
Noida, India

SSR Techvision is a 24/7 top-quality customer service outsourcing company, with working offices in India, Europe and United States. Mr Sushil Singh is the Founder President and Director of SSR. The BPO started its foundations in 2015 with some of the top working professionals of the sector who always look forward to providing the best customer service platform around the world. From healthcare to e-commence, SSR has a rich history of working with top reliable organisation for managing their outscoring work. SSR is well-known for its strong roots in Sales Management, E-Commence, Back Office, Recruiting and Outscoring, making it a one-stop destination for every outsourcing need. SSR’s raison d'être is to make a revolution in the outsourcing sector, which they have been doing since 2015 with some of the top organizations in India, Europe and North America. “Our job is to close the communications lacunas between buyers and sellers and provide solutions for better outcomes, so it can lead our partners to focus on developing business to an extraordinary level,” said Mr Sushil Singh; SSR Founder and Director. Mr Sushil Singh started SSR after earning more than 10 years of golden experience in the BPO sector, which shows the deep understanding of the business he has in his arsenal.

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BPO Call Center
Call Center Management
Data Entry
Inbound Marketing
Microsoft Excel
Outbound Sales
PDF
Hourly rate $12.00 - $12.00
Agency size 201-500 workers
Member since Jun 8, 2022

A+Virtual Express (AVEx)

Rating is 0 out of 5.
(1 jobs)
Davao City, Philippines

Hi! I am Moonyeen Tolibas, the agency owner of A+Virtual Express. My Upwork agency profile may be new, but my work experience and skills are not My previous work experience includes managing a team of sales and customer service associates in one of the biggest contact centers in the Philippines. I also have an extensive experience in Project Management handling a team of virtual rosters for several social media experiments. With an aim to provide companies with the best and most efficient people to work with, AVEx was born. AVEx is a team of multi-skilled virtual experts with incomparable dedication and work ethics. Work requirements for all freelancers under AVEx: Computer laptop and desktop at least I3 OS Fast and reliable internet access ( at least 10mbps above) Back up internet connection (Portable wifi or LAN connection) Back up computer Noise-canceling headset Private room/office conducive to the work environment Active UpWork account Available for part-time (4hrs) and full-time shift (8hrs daily) Feel free to message me via UpWork or email me at mvtolibas19@gmail.com

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BPO Call Center
Call Center Management
Customer Service
Data Entry
Microsoft Excel
Microsoft Office
Phone Support
Hourly rate $13.00 - $13.00
Member since Jan 20, 2022
SynerSync Avatar

SynerSync

Rating is 0 out of 5.
(1 jobs)
Bahawalpur, Pakistan

Welcome to Synersync – Where Synergy Meets Success At Synersync, we don't just offer services; we engineer collaborations that propel businesses to new heights. With over 5 years of unwavering commitment to excellence, we have honed our expertise in an array of essential services. Our Services • Virtual Assistance (Personal, Admin, and Executive Assistance) • Project Management (Team, CRMs, and Project management) • Web Development and Design • SEO (On page, Off page, Technical and optimization) • Customer Support (Email, Chat and Phone support) • Cold Calling • Graphic Design • Video Editing • 24/7 Back Office Support • Lead Generation (Data mining and scraping) Our Diverse Portfolio Our track record speaks volumes: having partnered with over 100 companies, spanning diverse industries such as: • Real Estate • Healthcare • Political Funding • Law Firms • Food Chains • Fitness • Solar Installation • Technical Support • Travels & Tours • E-Commerce • Tracking & Logistic Our Unique Approach What sets us apart is our unique approach – we don't merely provide solutions; we synergize businesses, weaving them seamlessly together to form a cohesive whole. Our collaborative efforts ensure that our clients' operations run smoothly, efficiently, and with maximum impact. Mastering Tools of Success: CRMs and Beyond Our expertise spans across a multitude of platforms and tools, ensuring that we're equipped to handle any challenge that comes our way. From project management tools like Salesforce, Insightly, Monday.com, GoHighLevel, PipeDrive, Asana, ClickUp, Notion, and Trello to SEO powerhouses like SEMrush and Google Console, we've mastered them all. When it comes to customer support, we're adept at leveraging platforms such as Zendesk, Ring Central, and ActiveCampaign to deliver unparalleled service experiences. Your Vision, Our Mission Picture this: Your business operations seamlessly synced, each facet working in harmony to drive exponential growth. That's the power of Synersync. Expertise Across Industries Our team of experts is adept at navigating the complexities of various industries, whether it's managing back-office tasks, crafting compelling marketing strategies, or generating high-quality leads. We've even had the privilege of working with esteemed government contractors, including projects with Congress in NC, USA. Partner with Us But what truly sets us apart is our unwavering commitment to our clients' success. We don't just meet expectations; we exceed them. Our goal is simple: to empower businesses to thrive in an ever-evolving landscape. Your Success Awaits So, why partner with Synersync? Because in today's fast-paced world, success favors the bold. Don't miss out on the opportunity to revolutionize your business and experience unparalleled growth. Reach out to us today and discover the difference that synergy can make. Let's embark on this journey together – your success awaits.

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Administrative Support
BPO Call Center
Call Center Management
Online Chat Support
Customer Service
Graphic Design
Lead Generation
Hourly rate $5.00 - $25.00
Agency size 11-50 workers
Member since May 3, 2021
CAMPANA call-centre Avatar

CAMPANA call-centre

Rating is 0 out of 5.
(1 jobs)
Kharkiv, Ukraine

We are young and promising, energetic and purposeful, cheerful and active. We are a friendly team of the CAMPANA contact center! Our company is a modern and high-tech outsourcing call center operating in the international market.

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BPO Call Center
Call Center Management
Customer Relationship Management
Inbound Marketing
Internet Survey
Lead Generation
Live Chat Operator
Hourly rate $7.00 - $25.00
Minimum project size $1K+
Agency size 51-200 workers
Member since Jul 22, 2020
HoneyComb Avatar

HoneyComb

Rating is 5.0 out of 5.
5.0/5  (1 jobs)
Montego Bay, Jamaica

If you are looking for a Professional Call handler both inbound and outbound. Experienced in dealing with B2B and BPO customers. Also proficient in Data entry and email handling. I will utilize my skills and knowledge in the development of your organization. If you are looking to turn your irate customers in happy ones, you have found the right rep. I will: * Cold Call for Real Estate investors| Agents. * Set appointments for any industry. * Handle Emails. * Follow up with leads. * Generate quality leads.

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B2B Marketing
BPO Call Center
Cold Calling
Data Entry
Insurance Agency Operations
Lead Generation
Phone Support
Hourly rate $4.50 - $12.00
Minimum project size None
Agency size 500+ workers
Member since Apr 3, 2020
Blue Fox Staff Avatar

Blue Fox Staff

Rating is 0 out of 5.
(1 jobs)
Hollywood, United States

BLUE FOX STAFF Is a World Class Staffing Agency with a wide range of support, our agents have vast experience in different fields and are ready to provide our services to any company that needs high-quality agents. Through our experience, we are able to bring value to your company by providing the following: MANAGEMENT SUPPORT Get a wide variety of remote staffing options at highly cost-effective rates, covering services in all domains. You can hire an entire team to work dedicatedly or exclusively for you, or you can pick employees to work for you part-time, or you can simply take the remote staffing firm’s resources on board on an hourly basis. PERFORMANCE TRACKING Hiring remote staff eliminates the uncertainties of hiring freelancers. As a client, you get the best of both worlds, your outsourced work is attended by professional and highly trained staff; you can make big savings and can focus on growing your business. TRANSPARENCY Monitor phone calls and screens.

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BPO Call Center
Online Chat Support
Cold Calling
Customer Service
Electronic Medical Record
HIPAA
Management Skills
Hourly rate $5.00 - $20.00
Agency size 11-50 workers
Member since Apr 1, 2020
SES Solution Ltd Avatar

SES Solution Ltd

Rating is 5.0 out of 5.
5.0/5  (1 jobs)
Dhaka, Bangladesh

SES solution we are highly experienced telemarketers works intimately with you to give quality Lead generating, appointment settings closing sales. services that will guarantee your accomplishment in the Telemarketing lead generating & sales related industry. Our excellent telemarketing, lead generation service incorporates solutions for these popular industries. We are 24/7 available to help you with any of your queries or questions regarding our services. SES solution has earned its fame in the Telemarketing industry from the last couple of years because we understand the difficulties you face in promoting your business. If you are struggling to find the best best place to handle your telemarketing or lead generating process, let ses solution do the diligent work for you, and eliminate all your risks. We guarantee our service at the lowest prices available in the industry. Use us in your telemarketing campaigns to go over your expected profits. Our Guaranteed service is the industry’s best solution for generating new prospects. Use our exclusive trained telemarketer. Our pros can guide you through the whole process and get you up and running with our best telemarketing team. Your sales team is going to be excited and your office is going to be noisy. We understand human communications and how to help agents communicate with your customers. Our proprietary approach to hiring, training, and teamwork delivers performance that adds value to your company. We understand the process and how to manage to consistently get the results you need – with every interaction. You have a great business and need to get hot leads? The in-house lead generation which you’re doing now. Has it’s drawbacks like dealing with the cost of salaries, high turnover of employees, and taking up the time of management, which pulls them away from revenue-generating activity. When a sales pipeline begins to slow, and it will come at some point! With our Digital marketing services, you will be able to grow your social media presence, have an increased level of engagement and a surge in potential leads thanks to our effective campaigns for lead generation. Our social media marketing experts devise strategies and plan to mitigate any unforeseen crisis in order to manage your SMM campaigns effectively. Website Design & Development- Your website is the first impression of your brand’s identity. This is the first place where your customers interact with you. At Greene.digital our experienced web design team can help you establish a lasting first impression

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BPO Call Center
Cold Calling
Inbound Marketing
Outbound Sales
Telemarketing
Hourly rate $5.00 - $7.00
Minimum project size None
Agency size 11-50 workers
Member since Jan 20, 2020
Scale Experts Inc. Avatar

Scale Experts Inc.

Rating is 0 out of 5.
(1 jobs)
Rizal, Philippines

Our Experience Our team has more than 10 years of experience in scaling businesses by helping them out in outsourcing their processes like customer service, content moderation, lead generation, and virtual assistance. We cater to emerging startups and help them grow their business from small to awesome greatness. Our Approach Our service includes a three-step goal: Plan, Execute and Monitor. We start with a comprehensive consult to help identify gaps and opportunities, collecting valuable information as to how to achieve those goals. We execute your plan with the best talent the industry has to offer in business management service, outsourcing, virtual assistance, and customer service, matching their skillsets with the needs of the tasks. For continuous improvement, we monitor the milestones the project is undergoing, and provide rewards system for the team to maintain their optimal performance. Why Us? It's so easy to get freelancers to get you started. However, what if that freelancer goes on a holiday, gets sick, or worse, underperforms your tasks? We at Scale Experts let you avoid the hassle by dedicating an Account Manager for point of contact and a team effort to ensure that we get the work done, all the time.

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BPO Call Center
Online Chat Support
Customer Service
Graphic Design
Lead Generation
LinkedIn Recruiting
Managed Services
Hourly rate $12.00 - $12.00
Minimum project size $1K+
Agency size 201-500 workers
Member since Nov 8, 2019
Integrated Query Care Avatar

Integrated Query Care

Rating is 4.0 out of 5.
4.0/5  (1 jobs)
Bacolod, Philippines

Over 5 years experience handling different projects here in Upwork and 7 years in a call center offering you an excellent service to help you meet your goals in your business! Skills: - Project management - Real Estate VA / Cold caller - Cold calling - Customer Support - Telemarketer (outbound/inbound) - Web research / data entry - Email handling - Phone /chat support Tools and CRM: - Mojo - Zoho - Podio - capsule - Sales dialer - Sugar CRM - Sales force - Pipeline deals - Trello - Google Drive What I can offer you in hiring my team? Assurance that the logged hours in Upwork is a real time worked hours! My team do work in my own facility to monitor their work performance and ensure the productivity. Due to in demand services of my current and previous client, I've decided to start my small team to provide an excellent service for a long term and repeat business projects. Let me know how I can help you grow your business!

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Administrative Support
BPO Call Center
Call Center Management
Cold Calling
Customer Service
Customer Support
Data Entry
Hourly rate $4.00 - $10.00
Agency size 2-10 workers
Member since Oct 3, 2019
Virtual Talents Freelancers Manila Avatar

Virtual Talents Freelancers Manila

Rating is 1.0 out of 5.
1.0/5  (1 jobs)
Manila, Philippines

We have been working in the Business Processing Outsource industry for more than a decade now. We are all a Senior Customer Service Associates who have ventured in the world of home-based opportunities. We can use our set of specialized skills to help you provide excellent customer service via chat, email or voice support. We all have experience in the following tools: - Slack - Skype - Zendesk (email & chat) - Google Docs - Microsoft Excel, Words, PPT - Hangouts

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Administrative Support
BPO Call Center
Call Center Management
Customer Experience Research
Database Administration
Phone Support
Zendesk
Hourly rate $10.00 - $10.00
Minimum project size None
Agency size 2-10 workers
Member since Sep 20, 2019
Centrix Avatar

Centrix

Rating is 0 out of 5.
(1 jobs)
Youngstown, Egypt

Centrix has a contact center and a team of professionals that operate 24/7 to provide service around the world. The company name personally picked is more than just a company of multi-talented individuals dedicated and committed to fulfilling your needs. We take pride in our core values: Best in Class Customer Focus. We strive to be the best agency to provide service for our customers with a mentality to lead in all lines of business Having fun at work. We believe in the mentality that a happy team player is essential to happy customers. We encourage positive and productive working environment through regular celebration of success, immediate feedback and coaching. Grow as a team. We continue to hire and recruit top talents to specifically suit your project needs and encourage growth from within by developing people to be multi-skilled Centrix is a team and agency on Upwork but team members are top rated and also well-experienced when it comes to different campaigns like Insurance, Mortgage, Real Estate, DME ,Web Design, SEO, Accounting, Google Adwords, Merchant Cash Advance, Computer Software, Billing services, Virtual assistance, Cannabis research, medical and healthcare account, QuickBooks & I.T/Web Design. Our services include telemarketing, virtual-assistance, sales, customer service and technical support, administrative support, email marketing, social media management, lead generation, chat and email support and other online based projects. When it comes to Upwork based projects we cater to different clients and projects from the US, Canada, UK, Australia, New Zealand, Middle East and Asia. As a team, we promise to provide same goal and success to your campaigns and businesses

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BPO Call Center
Online Chat Support
Customer Service
Customer Support
Front-End Development
Phone Support
Search Engine Optimization
Hourly rate $3.75 - $30.00
Member since Mar 4, 2019
Your Offshore Team Avatar

Your Offshore Team

Rating is 5.0 out of 5.
5.0/5  (1 jobs)
Taguig, Philippines

We are a rooster of 7 that provides customer service in the banking industry. We are offshore phone bankers with 5 years of experience working in a global bank. We can provide excellent customer service in credit cards, wealth management, personal loans, and mortgages. We are highly skilled and trained from our previous jobs. We were assessed through a customer satisfaction survey that we needed to pass monthly to secure our spot in the company. We specialized in the Australian Banking and Finance industry.

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BPO Call Center
Call Center Management
Customer Service
Sales
Hourly rate $45.00 - $45.00
Member since Aug 6, 2018
TCA Tech Inc. Avatar

TCA Tech Inc.

Rating is 1.0 out of 5.
1.0/5  (1 jobs)
Irvine, United States

TCA Tech Inc. is a sales agency for Thousand Crane, one of the leading contact center companies in Japan. Our inbound and outbound services have been provided to over 3,500 companies in a wide range of industries, with deployment experience in SMBs to Fortune 500. Whether your company is a start-up or an established one, no job is too small or big for us. Our goal is to simply provide top-notch service to our clients.

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BPO Call Center
Cold Calling
Customer Acquisition
Customer Discovery
Customer Retention
Customer Service
Customer Support
Hourly rate $10.00 - $25.00
Member since May 30, 2018
REI Conveyor Belt Avatar

REI Conveyor Belt

Plano, United States

Call Center and Marketing Agency specializing in Real Estate Investor services. We focus on training and managing the very highest quality Remote Team Members in the industry. SERVICES Skip Tracing, Cold Calling, SMS Marketing, Virtual Driving for Dollars, List Pulling, List Stacking, Reverse Lookups, Contact Verification, Podio Development, REI VA's.

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BPO Call Center
Call Center Management
Cold Calling
Phone Support
Virtual Assistant
Hourly rate $15.00 - $15.00
Member since Jun 17, 2021
TechnoPHO Avatar

TechnoPHO

Lahore, Pakistan
Rising Talent

At TechnoPHO, we specialize in delivering high-performance outbound calling solutions tailored to help businesses grow faster and reach their ideal clients more effectively. With a proven track record in lead generation, inbound and outbound sales, and client outreach, we are your trusted partner in business communication. Our team has hands-on experience working with clients across multiple industries, including Social Media Marketing, Software Development, Websites, and Mobile Apps. We’ve successfully generated leads and closed deals for agencies and digital service providers, helping them scale with confidence. What We Offer: 1) Outbound Calling / Cold Calling 2) Inbound Call Handling 3) Lead Generation & Appointment Setting 4) Client Outreach for Digital Services (SMM, Websites, Apps) 5) CRM Management & Call Reporting Whether you're a startup looking for your first 100 leads or an established business aiming to expand your client base, TechnoPHO brings the voice, experience, and strategy to help you succeed. Let’s connect and build something great.

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BPO Call Center
Call Center Management
Customer Support
Inbound Marketing
Lead Generation
Outbound Sales
Sales
Hourly rate $6.00 - $6.00
Agency size 11-50 workers
Member since Jul 10, 2025
Evolucentsphere Pvt. Ltd. (ELSxGlobal) Avatar

Evolucentsphere Pvt. Ltd. (ELSxGlobal)

Jabalpur, India
Rising Talent

ELSxGlobal – Digital Solutions for Visionary Brands Welcome to ELSxGlobal, your trusted partner for end-to-end digital transformation. With over 25 years of collective expertise, we help businesses of all sizes-from ambitious startups to global enterprises-unlock their full potential through cutting-edge technology, creative design, and strategic marketing. Our Core Services: Custom Web Development: Modern, responsive websites built with the latest technologies (React, Angular, Vue, WordPress, Shopify, Magento) for seamless user experiences and high conversion rates. Mobile App Development: Native and cross-platform apps (iOS, Android, Flutter, React Native) designed for performance, scalability, and user engagement. E-commerce Solutions: Powerful online stores, multi-vendor marketplaces, and secure payment integrations to drive sales and streamline operations. SaaS & Custom Software Development: Scalable cloud-based platforms, CRMs, ERPs, and bespoke business tools tailored to your unique workflows. UI/UX Design: User-centered design, wireframing, prototyping, and usability testing for visually stunning and intuitive digital products. Digital Marketing & SEO: Data-driven SEO, PPC, social media management, content creation, and influencer marketing to grow your brand and reach your target audience. Branding & Creative Services: Logo design, brand identity, graphic design, and multimedia content to make your business stand out. Maintenance & Support: Ongoing website and app maintenance, security updates, performance optimization, and 24/7 technical support. Cloud & DevOps: Cloud migration, server management, CI/CD pipelines, and scalable infrastructure solutions. Consulting & IT Strategy: Digital transformation consulting, technology audits, and roadmap planning to future-proof your business. Why Choose ELSxGlobal? Global Experience: Successfully delivered 200+ projects for clients in North America, Europe, Asia, and beyond. Agile & Transparent: Flexible project management, clear communication, and regular progress updates. Client-Centric: We treat your business like our own, focusing on results, ROI, and long-term partnerships. Innovation-Driven: Always up-to-date with the latest trends, tools, and best practices. Let’s Build Something Amazing Together! Ready to elevate your business? Message us now to schedule a free consultation and see how ELSxGlobal can bring your ideas to life. **#WebDevelopment #MobileAppDevelopment #Ecommerce #SaaS #UIUXDesign #DigitalMarketing #SEO #Branding #CustomSoftware #CloudSolutions #ITConsulting #UpworkAgency #TechPartner #Innovation #BusinessGrowth #StartupSuccess #gitalTransformation Keywords: Web development, mobile app development, e-commerce, SaaS, custom software, UI/UX, digital marketing, SEO, branding, cloud, DevOps, IT consulting, business automation, responsive design, marketplace, startup, enterprise, digital solutions, global agency.

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BPO Call Center
Digital Business Modeling
IT Asset Management
Mobile App Development
Solution Selling
IT Consultation
Game
Hourly rate $15.00 - $750.00
Agency size 201-500 workers
Member since Apr 28, 2025
MarkGen Solution Avatar

MarkGen Solution

Lahore, Pakistan
Rising Talent

BPO Services: * Best Sales Agents * Best in Information Gathering * Appointment Setting * Live Chat Support * Customer Support * Auto Dialer Facility - Free * Manual Dialer Facility - Free * Access to Call Recording - Free * Daily Customized KPIs - Free * Outbound Sales Campaigns * Inbound Call Handling * Order Processing and Management * Lead Qualification and Nurturing * Market Research and Survey Services * 24/7 Customer Service Support * Technical Support Assistance Admin Support & Lead Generation Expertise: * LinkedIn Lead Generation * Product Listings & Mapping * Data Extraction from Google Search * Email Extraction * Email Verification * Business List Creation * Business Email List * Business Directory Scraping * CRM Data Entry and Management * Social Media Lead Generation * Data Cleansing and Validation * Market Segmentation and Targeting * Lead Enrichment and Data Profiling * Website Scraping and Data Harvesting * Cold Calling and Follow-Up Services * Appointment Scheduling and Calendar Management Web Development & SEO Expertise: Custom Software & Web Application Development Enterprise-Level Web Solutions & SaaS Development E-commerce Website & Platform Development (Shopify, Magento, WooCommerce, etc.) CRM and ERP System Development Mobile Application Development (iOS/Android) Cloud-Based Solutions (AWS, Azure, Google Cloud) API Development & Integration Search Engine Optimization (SEO) Services On-Page & Off-Page SEO Optimization (Technical SEO, Link Building) Keyword Research, SEO Audits & Reporting UI/UX Design & Prototyping for seamless user experience AI/ML-Based Application Development Full Stack Development (Frontend & Backend Solutions) Agile & Scrum Development Methodologies Website Maintenance, Support & Digital Transformation Consulting

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Administrative Support
BPO Call Center
Call Center Management
Cold Calling
Data Entry
Data Mining
Lead Generation
Hourly rate $5.00 - $50.00
Agency size 11-50 workers
Member since Mar 19, 2025
Elisha-Vi Konnect Avatar

Elisha-Vi Konnect

Kingston, Jamaica
Rising Talent

Company Overview: Welcome to Elisha-Vi Konnect where innovation fuels connection and dedication drives results. Founded in 2022, Elisha-Vi Konnect was born out of a vision to redefine excellence in business support services. We specialize in delivering high-quality, customer-focused solutions that don’t just check boxes, they leave a lasting impact. Backed by firsthand experience with Fortune 500 giants across industries like car rentals, hospitality, telecom, and vehicle refinancing, our founder understands what world-class service looks like and how to deliver it. That expertise powers everything we do. At Elisha-Vi Konnect, we’re more than a service provider, we’re your strategic partner. Our team of talented professionals shares a mission to help your business thrive. We don’t just build client relationships; we build trust, loyalty, and momentum. From customer service reps to web designers, virtual assistants, and beyond, we connect you with the skilled talent you need to grow smarter and faster. Our solutions are remote, scalable, and cost-effective; perfect for the evolving demands of modern business. Our mission: To connect brands with top-tier professionals who boost engagement, maximize conversions, and elevate customer experience very step of the way. Let Elisha-Vi Konnect help you turn your vision into results.

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Administrative Support
BPO Call Center
Customer Service
Lead Generation
Outbound Sales
Recruiting
Technical Support
Hourly rate $10.00 - $10.00
Agency size 2-10 workers
Member since Feb 3, 2025
Hbox LLC Avatar

Hbox LLC

Karachi, Pakistan
Rising Talent

Welcome to HBox LLC, your partner in digital transformation and business growth. With over 14 years of experience in Sales, Customer Service, and Team Management, we specialize in providing top-notch Business Process Outsourcing (BPO) solutions tailored to meet the unique needs of businesses across various industries. Our Services: 1. BPO (Business Process Outsourcing) - Customer Service and Support - Sales and Lead Generation - Technical Support - Back Office Support - Data Entry and Management - HR and Recruitment Services Why Choose Us? Experienced Team: Our team of experts brings years of experience and deep industry knowledge to every project, ensuring high-quality results. Client-Centric Approach: We prioritize our clients' needs and work closely with them to deliver solutions that drive success. Cutting-Edge Technology: We leverage the latest technologies and best practices to provide innovative and efficient solutions. Proven Track Record: With a history of successful projects and satisfied clients from the US and Canada, we are committed to excellence. Our Mission: At HBox LLC, we aim to empower businesses by providing exceptional BPO solutions that enhance efficiency, drive growth, and create value. we are here to help you achieve your business goals. Get in Touch Ready to take your business to the next level? Contact us today to discuss how HBox LLC can assist you in achieving your objectives. Let's work together to create something extraordinary!

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BPO Call Center
Call Center Management
Online Chat Support
Cold Calling
Customer Experience
Customer Service
Lead Generation
Hourly rate $10.00 - $14.00
Minimum project size None
Agency size 11-50 workers
Member since Aug 6, 2024

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Frequently asked questions

What does BPO mean?

BPO stands for business process outsourcing.

What is BPO?

Business process outsourcing is when an organization delegates some of its processes to an external provider known as a BPO company or BPO provider. The latter is then fully responsible for managing these processes to meet any key performance indicators agreed with the client and ensure customer satisfaction.
Some outsourcing services provided by BPO companies can be applied across a range of different industries. These include:
  • IT services, technical support, and quality assurance
  • Telemarketing, digital marketing, e-commerce, and market research
  • Back-office support and other support services
  • Call centers and contact centers for inbound and outbound communications
  • Human resources and payroll
  • Virtual assistant services and data entry
  • Procurement, project management, and supply chain issues
Other BPO services require industry-specific knowledge and are commonly applied in sectors such as:
  • Healthcare
  • Financial services
  • Real estate

What is the main focus of BPO?

While top BPO companies can manage a wide range of business operations, information technology is often their core focus. IT-intensive services companies offer include software development, data processing, automation, and managing contact centers to deal with customer communications via email, social media and other digital channels.
Outside of its technical competencies, the BPO industry is also highly focused on customer experience management. Via call center services or other channels, it's up to business process outsourcing companies to ensure high levels of customer support on behalf of their clients.

What is the difference between BPO and ITES?

Information technology-enabled services (ITES) refer to processes that rely on information technology and digital channels to deliver the business services requested by the client. Since all BPO relies on information technology to a large extent, these terms are often used interchangeably.

What are the benefits of companies using BPO?

For most organizations, the primary goal of process outsourcing is to cut costs and free up time for their workforce to focus on high-value tasks.
As well as being cost-effective, BPO can also help an organization improve its customer care. Outsourcing firms manage call centers and other support functions worldwide, including India and the Philippines, enabling them to provide multilingual, round-the-clock customer support on behalf of their clients.

What are some common BPO interview questions?

If you make the shortlist and land an interview with a BPO company, you should expect to be asked questions like:
  • What are the different types of BPO?
  • Are you comfortable working night shifts?
  • Tell us about a time when you handled a complaint from an angry customer
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