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Clients rate Email Technical Support specialists
Rating is 4.6 out of 5.
4.6/5
based on 13,748 client reviews
  2. Admin & Customer Support Talent
  3. Technical Support Specialists
  4. (Current) Email Technical Support Specialists
  • US$23 hourly

    • 5.0/5
    • (213 jobs)
    I handle the tech so you can focus on what you do best! 🚀 Think of me as your go-to problem-solver for everything WordPress or website-related. ✅ Specialization in WordPress: ⚡️ Multi-Purpose Themes Kadence WP (Lightweight + Kadence Theme/Blocks) Astra (Lightning-fast, WooCommerce-ready) Avada (Flexible, Fusion Builder integration) Blocksy (Customizer-centric, SEO-friendly) GeneratePress (Modular, accessibility-focused) ⚡️ Page Builders & Editors Elementor (Drag-and-drop design, dynamic content) Divi Builder (Visual editing, pre-made layouts) WPBakery Page Builder (Frontend/backend flexibility) Beaver Builder (Clean code, developer-friendly) Brizy (No-code focus, cloud-based templates) Bricks Builder (Performance-optimized, code-free design) ⚡️ Niche & Industry-Specific Themes Thrive Themes (Conversion-focused for marketing funnels) Feast Themes (Food bloggers, recipe integrations) Restored316 Theme (Feminine, small business-centric) ⚡️ Core & Block-Based Tools WordPress Blocks (Gutenberg editor mastery) Kadence Blocks (Custom blocks, dynamic data) 💪 Customer Relationship Management Client Onboarding, Account Management, Customer Retention, Stakeholder Engagement, Cross-Functional Collaboration, Problem Solving, Product Knowledge, Training, and Development ✅ Funnel Creation: Skilled in developing landing pages and creating diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ Tracking Tool Setup: Experienced with ClickMagick, OptimizePress, ClickFunnels, and Ontraport. (Similar tools? Contact me!) 📩 Email Marketing Software: Klaviyo, Flodesk, MailerLite, Aweber, GetResponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and others. I am well-versed in their functionalities and can integrate them seamlessly into any marketing strategy. ✅ Customer and Website Management: Expertise in website management, including transferring websites to different hosting providers, domain transfer, security, and recovery from hacking incidents. Experienced in handling reseller hosting domain accounts with a strong command of CPanel, WHM Manager, and related tools 📕Project Management Software: 
ClickUp / Asana / Trello / Notion / Airtable / Jira ✈️ As a Travel Advisor, I can help you plan your travel based on your interests, such as luxury, wellness, adventure, culinary, or cultural travel. You may also consider audience-based options like family, romance, corporate, or group travel. Destination-based choices include domestic, European, Caribbean cruises, or Disney travel. I am ready whenever you are, so don't hesitate to contact me!
    Featured Skill Email Technical Support
    Figma
    HTML
    JavaScript
    Web Design
    WooCommerce
    Front-End Development
    CSS
    Landing Page
    Elementor
    Project Management
    WordPress Website
    Web Development
    Virtual Assistance
    Technical Support
    WordPress
  • US$13 hourly

    • 5.0/5
    • (3 jobs)
    If you're running a business and need someone for those 'just do it' tasks then I'm your hourlie. I am an independent, efficient and hard worker who delivers nothing less than I would expect someone to deliver for me. I hit the ground running and learn fast, using my initiative where appropriate. With my experience in two different call centers as customer service representative and team leader, I definitely can deliver tasks in a timely manner. For the time I assist you with your business needs, I am 100% invested in you and your goals.
    Featured Skill Email Technical Support
    Microsoft Excel
    Order Fulfillment
    Ticketing System
    Customer Support
    Technical Support
    Cross Functional Team Leadership
    Data Entry
    Customer Service
    Email Support
    Online Chat Support
  • US$10 hourly

    • 4.8/5
    • (43 jobs)
    Time is money and I can save you both. I have done my masters in banking and finance. I have been doing freelancing form last 4 years now. I have worked for many known companies as well, Like: Slimtel Pvt Ltd, Wisdek Corp and many more. I am very experienced in Customer Service, Admin Support, Chat support and Property Due Diligence reports. If we talk about property due diligence report I have been doing this form last 3 years and for other customer support I have a job experience for more than 5 years. I always promised my clients to deliver their work within 48 working hours (unless county delay due to covid-19). I have been doing this successfully and have many satisfied and happy clients who are still working with me. Honestly speaking, I am trying to build my profile on upwork as well now. With my attention to detail and exemplary quality of work I would be an asset on any project. Don't trust my words, See my testimonials!!! Regards, Umair
    Featured Skill Email Technical Support
    Electronic Medical Record
    Communications
    Online Research
    Phone Support
    Online Chat Support
    Customer Support
    Due Diligence
    Administrative Support
    Email Support
    Medical Billing & Coding
    Microsoft Excel
    Data Entry
    Microsoft Office
  • US$25 hourly

    • 4.9/5
    • (61 jobs)
    I am a Native English Speaker from Iowa, US, with over 12 years of experience in multiple roles. As a registered veterinary technician with an associate’s degree in animal science, I have developed a keen eye for detail and a passion for excellence. I am an expert in writing, SEO, communication, sales assistance, content generation, personal assistance, virtual assistance, research, administration, customer support, and blog writing. I am a fast learner, independent, and always put my employer’s needs first. I make my employers money with the contributions and skills I provide in every position I hold. My main principles are to place my heart in every project and enjoy my work. This is my secret to success.
    Featured Skill Email Technical Support
    Shopify
    Article Writing
    Customer Service
    Amazon Seller Central
    Microsoft Excel
    Customer Support
    Medical Informatics
    English
    Ecommerce Support
    Email Support
    Zendesk
    Help Scout
  • US$18 hourly

    • 5.0/5
    • (29 jobs)
    BOOKING PLATFORMS ✓ Airbnb ✓ Booking.com ✓ VRBO ✓ HomeAway ✓ TripAdvisor/Flipkeys ✓ Expedia ✓ Agoda ✓ Other OTAs CHANNEL MANAGERS ✓ Hostaway ✓ Guesty ✓ Guesty for Hosts ✓ Hospitable ✓ FanstasticStay ✓ OwnerRez ✓ And more! PRICING TOOLS ✓ Pricelabs ✓ BeyondPricing ROLE SUMMARY ✓ Guest interaction/vetting/selection ✓ Resolutions Handling ✓ Calendar/Schedule Management ✓ Listings Management ✓ Maintenance/repair coordinator I possess a comprehensive set of professional traits that make me an invaluable asset to any team. These traits include being a skilled problem solver, maintaining a positive attitude, exhibiting strong work ethic, being responsible and accountable, and being driven by goals and results. My ability to thrive under minimal supervision sets me apart, and I consistently deliver quality work even under pressure. I approach work challenges with unwavering determination, ensuring successful outcomes. As a natural achiever, I always strive to be at my best and give 100% effort in all tasks I undertake. With a solid background in the communications industry spanning 7-8 years, I bring extensive experience in technical and customer support. Furthermore, I have excelled as a Communications Analyst and Customer Handling Coach for 3 years, honing my expertise in these areas. My combined experience, strengths, and skills are instrumental in driving the team to overcome any obstacles and achieve remarkable success. I am committed to investing time in continuous learning, ensuring I stay abreast of evolving business needs, and I am always ready to take the initiative to tackle challenges head-on. With my versatile skill set and proactive approach, I am confident about what I can bring to the table.
    Featured Skill Email Technical Support
    Booking Management System
    Communications
    Administrative Support
    Customer Support
    Hospitality & Tourism
    Personal Administration
    Executive Support
    Virtual Assistance
    Social Media Management
    Email Support
    Light Project Management
    Email Communication
  • US$10 hourly

    • 4.9/5
    • (7 jobs)
    I consider myself as a hard working, proficient, motivated, and passionate employee who prides myself on personal excellence, solid successful experiences, and is always eager to learn more skills that I know I still don't have today. My almost 10 years of Customer Service Experience has given me the opportunity to learn and apply skills and values that are not only beneficial to myself but more so to clients I am connected with. This honed me to better function and deliver what is expected of me at all times. My passionate, hard working, and good work ethics has brought me successful experiences as a Trainer, Lead, and Manager. Being an on-boarding trainer my focus was to prepare new hires to the company's culture and hone their skills product specific wise. It gave me a tremendous opportunity to learn different campaigns and skills such as Data Entry, Product Listing, E-commerce, Lead Generation, Virtual Assistants, Back office, Sales both inbound and outbound, Med Care, Logistics, Email Support, Shipping coordinators, and many more as I was the Senior Trainer handling all new and old campaigns from new hire on boarding, product training, nesting, up until the employee's go live in production. My experience as a Supervisor and Manager played a huge importance in my interpersonal and social skills. I've had an opportunity to deal with clients from various campaigns, creating training platforms to improve their business, laying down action plans to address issues within their campaigns, training needs assessments for solid action plans on areas for improvements, and strengthening their teams. In the last quarter of 2019, I was given the opportunity to widen my scope and skills when I was hired as a Social Media Specialist. A few days after I got hired, I was offered either a supervisory or training role with which the latter I chose. More skills were learned such as effectively managing social media platforms, usage of Shopify, and Ship Station. I was given the opportunity to closely work in clients in managing escalations. With my role, I was also able to create Quality guidelines, Training Proposal, Training Agenda, Training Modules, Customer Service plans, and Work Instructions all for the improvement of the company. My combined experiences and skills makes me not only extra knowledgeable but also deserving of client's trust to perform and deliver with competency. These allowed me to effectively communicate with the right level of self-confidence among colleagues, under commit but over deliver, adapt quickly yet effectively, and more importantly add value to tick client's business.
    Featured Skill Email Technical Support
    Email Support
    Customer Service
    Social Media Plugin
    Quality Assurance
    Training Plan
    Sales
    Shopify
    Chat & Messaging Software
    Training Design
    Data Entry
  • US$15 hourly

    • 5.0/5
    • (35 jobs)
    Motivated and hard-working individual with an eagerness to learn. Proactive and dependable. With get it done attitude. Strong computer skills. With a "can do, will do" attitude. eCommerce experience: • Order Fulfillment via Shopify, Aliexpress, Dsers, Oberlo, eBay, Walmart, Cartzy, Wix • Create a Shopify store from scratch • Complete Store Management • Admin Support • Customer Service • Shopify/eBay/Walmart Product listing with variations. • Writing Product Description & SEO Friendly Title • Social Media Management • Shopify Theme Customization • Navigation Customization • Email Handling/Management • Graphics Design Bookkeeping Services: • Quickbooks Online • Xero accounting software • Set-up accounts • Entering & categorizing transactions • Invoicing • Bank Reconciliation • Payroll • Financial Reporting • Profit and Loss • Balance Sheet • Monthly bookkeeping requirements My objective is to assist and render quality service to clients seeking professional assistance. I seek opportunities in a company that provides training and career growth where I can grow professionally, and fully utilize and further enhance my skills, knowledge, and experience to face and overcome the challenges of today’s changing work environment. If you think I am the right fit for your project/team, then don't hesitate to contact me. I would love to hear from you. Thank you for taking the time to read my profile.
    Featured Skill Email Technical Support
    Accounting
    Financial Report
    Xero
    eBay Listing
    Product Page
    Product Listings
    Dropshipping
    Shopify
    Customer Service
    Bookkeeping
    Data Entry
    Bank Reconciliation
    Intuit QuickBooks
    Balance Sheet
  • US$30 hourly

    • 5.0/5
    • (9 jobs)
    Accomplished professional with over 10 years of experience in management roles across multiple industries including publishing, ecommerce, and technical/customer support. I have successfully managed small and large teams of agents both in the USA and internationally. My expertise lies in process development and procedure implementation, ensuring efficient operations and streamlined workflows. In addition to my management skills, I also have experience as a QA tester for web and mobile applications. My attention to detail and strong analytical abilities enable him to identify and rectify any issues, ensuring optimal functionality and user experience. Skills: Amazon Sellercentral, Walmart Marketplace, Reverb Marketplace, NewEgg Seller Portal, eBay, Sellercloud, Helpscout, Help Site, Signifyd, Fedex, UPS, Zendesk, Stripe, Jira, Testrail
    Featured Skill Email Technical Support
    Alternative Dispute Resolution
    Gorgias
    Management Skills
    Ecommerce
    Training & Development
    Quality Audit
    Customer Service Chatbot
    Software QA
    Team Management
    Process Integration
    QA Testing
    Zendesk
    Email Support
    Customer Support
    Technical Support
  • US$12 hourly

    • 5.0/5
    • (5 jobs)
    I'm an problem solver obsessed with customer satisfaction. I love challenges and learning. I'm a fast thinker and a very creative person. I specialize in troubleshooting since I'm very patient and love explaining processes and helping people.
    Featured Skill Email Technical Support
    Customer Service
    Ticketing System
    Communication Etiquette
    Customer Support
    Interpersonal Skills
    Data Entry
    Product Knowledge
    Bug Reports
    Technical Support
    Email Support
  • US$40 hourly

    • 4.9/5
    • (12 jobs)
    Empowering customers to achieve success is my passion. With over 13 years of experience in customer support, technical support, onboarding, and account analysis, I excel at creating customized experiences that drive customer success. Recognized for exceeding expectations and consistently going the extra mile, I find immense satisfaction in seeing customers thrive and achieve their goals.
    Featured Skill Email Technical Support
    Customer Onboarding
    Customer Service
    Salesforce CRM
    Email Communication
    Technical Support
    Customer Support
    Product Onboarding
    Online Chat Support
    Email Support
    Zoho CRM
  • US$13 hourly

    • 5.0/5
    • (2 jobs)
    Specializes in Email, Chat, and Phone Support. Independent, Dedicated, Proactive, and a Problem Solver - a Customer Service Specialist with more than 5 years of diverse experience. Supported a number of US-based Startups and several large-sized companies including companies part of Fortune 500 - i.e. Microsoft, Comcast, Ring (Amazon), Virgin Mobile and so. Delivering excellent customer experience, Improving, creating, and documenting SOPS, and Handling Escalation & Retention cases are my expertise in this field. Empowering your business by elevating success through unmatched customer experience. My Soft Skills: - Excellent Written and Verbal Communication - Excellent Attention to detail - Motivated - Highly Organized - Multitasker My Strengths: - Email Support and Management - Technical Support - Phone Support - Chat Support - Administrative Support - Scheduling and Calendar Management - Community Engagement and Management - Project Management - Retentions - Email Automation - Escalations - Creating Standard Operating Procedures - Training and Onboarding team members Fields of Expertise - Google Suite - Chatra - ChatGPT - Microsoft Office Suite - Canva - Monday.com - Zoom - Slack - Notion - Active Campaign - Airtable - Kajabi - Calendly - Zendesk - ConvertKit - Coach Accountable - cPanel - Ontraport - HelpScout - Kustomer
    Featured Skill Email Technical Support
    Virtual Assistance
    Email Automation
    Customer Relationship Management
    Calendar Management
    Community Management
    Community Engagement
    Social Media Management
    Phone Support
    Online Chat Support
    Administrative Support
    Technical Support
    Email Support
    Customer Support
    Customer Satisfaction
    Customer Service
  • US$25 hourly

    • 5.0/5
    • (5 jobs)
    Result-driven professional with proven team leadership skills, business development, and management experience. Looking for my next opportunity to bring my extensive experience in customer service and sales, client relationship management, and operations management to drive business success in your company.
    Featured Skill Email Technical Support
    Mandarin Chinese
    Customer Support
    Business Development
    Email Support
    Customer Service
    Business Services
    Business Management
  • US$25 hourly

    • 4.2/5
    • (25 jobs)
    I am a highly passionate functional medical esthetician with a diverse knowledge and culture that I have drawn on in promoting natural beauty. Restoring and supporting the natural functions of the skin is the foundation of my integrative approach to skincare. After witnessing firsthand the many negative health effects of using damaging cosmetic ingredients, I decided to commit my career to educating people on the dangers of these toxic substances, and now I help to recommend healthier, safer alternatives. Restoring and supporting the natural functions of the skin is the foundation of my holistic approach to overall health. I am fully qualified in advanced medical esthetics, Dr. Vodder method of Manual Lymph Drainage (MLD®) as well as holistic nutrition and Bach Flower Therapy. My expertise is predominantly working with healthcare practitioners and their patients to create a plan to help address overall skin health goals, while employing medical-grade skincare products and age-appropriate lifestyle treatments to enhance skin’s natural beauty and health. I also have experience as a master trainer, cosmetic researcher/developer, customer service assistant as well as cosmetic/health writer and translator.
    Featured Skill Email Technical Support
    Castilian Spanish
    Newsletter Writing
    Skin Care
    Customer Support
    Website Translation
    English
    Health & Wellness
    Online Chat Support
    Spanish
    Email Support
  • US$10 hourly

    • 5.0/5
    • (8 jobs)
    I'm a seasoned customer service professional with a decade of experience both on the frontline and in leadership support roles. I specialize in effectively handling customer complaints, escalations, and chargeback/disputes. My expertise extends to various aspects of e-commerce, including order fulfillment, feedback/review curation, and content creation. Key Skills: -Customer Service: Proficient in addressing customer concerns and ensuring a positive experience. -Dispute Resolution: Skilled in handling chargeback/disputes to safeguard customer satisfaction. -E-commerce Operations: Experienced in order fulfillment, feedback/review curation, and overall e-commerce support. -Content Moderation: Well-versed in forum and content moderation, ensuring a safe and positive online environment. Platforms/Tools: Customer Service: Freshdesk Order Fulfillment: Shopify, Gooten, Printful, ShineOn Marketplaces: eBay, Amazon DF, Catch Review Curation: Feelter Design Tools: Canva Social Media: Facebook, Instagram, Pinterest, Twitter Content Management Systems: WordPress, Tumblr File Management: Dropbox, GSUITE Email Marketing: Klaviyo My diverse skill set and platform knowledge make me a valuable asset in the e-commerce and customer service domains. I am dedicated to delivering exceptional service and ensuring customer satisfaction. Let's discuss how I can contribute to the success of your projects.
    Featured Skill Email Technical Support
    Customer Support
    Social Media Content
    Customer Service
    Email Support
    Order Tracking
    Social Media Management
    Content Moderation
    Online Chat Support
    Order Fulfillment
    Data Entry
    Email Communication
  • US$20 hourly

    • 5.0/5
    • (48 jobs)
    Looking for customer support that’s truly flexible and tailored just for you? 😊 I’m here to make that happen! I’m the creator of Scandinavian Customer Care, where I offer high-quality, Nordic-style customer support with a personal touch. Need help occasionally or just when things get busy? No problem—I work only when you need me, with pricing options that fit exactly what you’re looking for! My team includes native Swedish experts 🇸🇪 and skilled virtual assistants from the Philippines 🇵🇭, all ready to provide reliable, friendly support that your customers will love. Let’s connect and create a plan that works perfectly for you—no strings, just the support you need, when you need it! 🙌
    Featured Skill Email Technical Support
    English to Swedish Translation
    Content Rewriting
    Administrative Support
    Customer Service
    In-App Support
    Translation
    SEO Writing
    Customer Support
    Content SEO
    Email Support
    Swedish
  • US$20 hourly

    • 5.0/5
    • (24 jobs)
    I am a native Spanish speaker from Venezuela, currently working as Service Desk Analyst in Budapest, providing IT support in English and Spanish. I consider myself a quick learner and a highly motivated individual, my work style is flexible according to the needs. I'm used to work as quickly but efficiently as possible to achieve the highest results always making sure that each task is done on time and with best quality. I have plenty experience with customer support always focusing in customer satisfaction and effective project management. I also have previous experience as Virtual Assistance (Email handling, English/Spanish Translation, research, data entry, audio to text transcription, subtitling) and as an English and Spanish Teacher (in person and online) My services include: - Customer Support (Live chat - email support - email handling - remote support assistance. (I have experience working with the ticketing tools Service Now and Cherwell, but if needed I can work with any other tool)) -Administrative Support -Translation -Research and data entry
    Featured Skill Email Technical Support
    Email Support
    Customer Service
    Administrative Support
    Spanish to English Translation
    Helpdesk
    Zendesk
    Product Knowledge
    ServiceNow
    Customer Support
    Ticketing System
    Microsoft Active Directory
    Translation
    Proofreading
    General Transcription
  • US$20 hourly

    • 4.9/5
    • (91 jobs)
    I am a US Citizen living abroad and I am a certified: * Zendesk Systems Administrator * HubSpot Sales Administrator * Gorgias Systems Administrator * Shopify Store Building Expert I have years of experience as a Systems Adminstrator and thrive in building our strong workflow processes. My specialties are mentioned below. * Creating Strong Customer Support Departments * Automations * Triggers * Rules * Workflows processes * Chatbot Mapping and Knowledge Base linking (for all three platforms) * Integrations * View establishment * Reporting and Analytics * Zendesk Agent Interface * Zendesk Talk * Zendesk Chat * Zendesk Guide * Zendesk Integrations * HubSpot Pipeline Structure * HubSpot Workflow Automations * HubSpot Sequences * HubSpot Account linking * HubSpot Integrations I have more than a decade of combined knowledge in these CRM platforms. I am bi-lingual in English (My native language) and Spanish (secondary language). . I love people and love getting to build in these platforms. I would love the chance to speak with you about how I can assist you.
    Featured Skill Email Technical Support
    WordPress Development
    Chatbot Flow Design
    Analytics
    Ticketing System
    HubSpot
    Gorgias
    Zendesk
    Shopify
    Third-Party Integration
    Administrative Support
    HTML5
    System Configuration
    CSS 3
    US English Dialect
  • US$25 hourly

    • 5.0/5
    • (11 jobs)
    Well-rounded Account Manager and Project Coordinator with 13 years of experience caring for customers. I bring a unique set of skills that allow me to solve customer problems effortlessly: 1. Managing accounts and customer inquiries 2. Handling customer complaints and solving their issues 3. Taking the extra mile to engage customers and make sure they have a stellar experience with brands I am passionate about providing excellent service to customers and patients and always strive to exceed their expectations. I am also eager to learn new skills and technologies to enhance my performance and efficiency. I enjoy working in a collaborative and dynamic environment where I can contribute to the success of the team and the organization. Bilingual in Spanish, English and Hungarian. Let's chat about how I can help your business thrive!
    Featured Skill Email Technical Support
    Data Entry
    Technical Support
    Candidate Interview Consulting
    Castilian Spanish
    Market Research
    Customer Service
    Translation
    Administrative Support
    English to Hungarian Translation
    Hungarian to English Translation
    Email Support
    Hungarian
    English
  • US$10 hourly

    • 5.0/5
    • (6 jobs)
    Hi there! Thanks for checking my profile. I am a Customer Service Specialist for twelve years and Admin Support/VA for ten years. Knows how to troubleshoot, resolve issues, maintain customer satisfaction, detail and goal/results-oriented, and always meet KPIs for speed, productivity, and quality assurance. Here are some of my expertise/services that I can offer to you: Shopify and Amazon ✅ Shipping/ordering ✅ Tracking ✅ Handling buyer messages ✅ Handling Return Request Gorgias and Freshdesk Ticketing App ✅ Answering Emails ✅ Assigning tickets ✅ Tracking individual reports/performance Facebook and Instagram ✅ Handling direct messages/chats ✅ Monitoring and responding to comments CSR/Billing and Technical Support ✅ troubleshooting Printers, Laptop, Monitors (HP and Samsung) ✅ Performs basic troubleshooting with internet issue to some devices ✅ Knowledge in addressing issues including billing on Telco businesses in US (AT&T and Verizon), Apple and AU (Telstra) as well as the No. 1 movie streaming worldwide Netflix. ✅ Handle car reservations in US (Hertz) Data Entry ✅ Preparing and sorting documents for data entry ✅ Entering data into database software and checking to ensure the accuracy of the data that has been inputted. ✅ Efficient in Microsoft Office and Google Documents VA ✅ Answer and direct phone calls ✅ Manage communication and answer emails ✅ Prepare and organize databases and reports ✅ Manage social media accounts and replies ✅ Manage calendar and appointments ✅ Create purchase orders and track and manage payments ✅ Manage filing systems, update records, and organize documentation ✅ Online research for materials and sources Among my peers, I’m known for being approachable, personable, patient, and driven. I’m always working to improve my skills, learn something new each day, and provide enjoyable customer experiences. I welcome the opportunity to discuss how my customer service experience and skills will be an asset to your team. Thank you for your consideration, and I look forward to hearing from you. Best regards, Sharon Ann Kaplan - Banaag
    Featured Skill Email Technical Support
    Order Processing
    Ecommerce Support
    Email Support
    Amazon
    English
    Shopify
    Online Chat Support
    US English Dialect
    Customer Service
    Office Administration
    Technical Support
    Customer Support
    Email Communication
    Data Entry
  • US$30 hourly

    • 5.0/5
    • (6 jobs)
    I am a long-standing professional with over 14 years' experience in Customer Care, Customer Acquisition, Customer Loyalty, Customer Success and Customer Relationship Management. Additional training in these areas has allowed me to specialise in the subject matter and put what I have learnt into practice, which has brought much success to my professional career. I have been involved in a number of successful start-up projects in Europe, which have been able to realise successful figures thanks to my expertise in the Customer Area and in Sales. I have also been successful in the Fashion world, having completed my Fashion Business degree in 2020. I've worked with brands such as Ermenegildo Zegna and Mont Blanc to improve the Online Customer experience and keep it at the highest level. With these successes, I was given the opportunity to move into the Beauty sector and was responsible for all of KIKO Milano's Customer Support in Europe. It was there that I was able to apply and deepen the management skills I had acquired and also to acquire new and loyal customers and take part in various marketing projects.
    Featured Skill Email Technical Support
    Customer Relationship Management
    Customer Experience
    Trend Forecasting
    Customer Service
    Fashion Editorial
    Customer Support
    Fashion Merchandising
    Customer Retention
    Salesforce
    Fashion & Beauty
    Email Support
    Customer Service Training
    Zendesk
  • US$21 hourly

    • 5.0/5
    • (20 jobs)
    Bringing 8+ years of experience working with brands of all shapes and sizes. I have worked with stylists creating content for top fashion magazines, coordinated events at London Fashion Week for various designers, and worked with up-and-coming influencers to perfect their image. Specialising in customer service management, I have worked in fashion, lifestyle, health and fitness, and homeware, including high-end, high street, and also e-commerce. I have experience managing large customer bases over multiple channels and have administrated large Facebook groups of over 300 active members. I am available for Virtual Assistant work also, where I can complete complex order fulfillment, client onboarding, and product work. Additionally, I can complete complex multi-channel communication projects for any size of client. I look forward to working with you. Alia
    Featured Skill Email Technical Support
    Social Media Website
    Social Customer Service
    Event Management
    Social Media Advertising
    Social Media Lead Generation
    Customer Satisfaction
    Customer Service
    Marketing
    Email Support
    Fashion & Beauty
  • US$22 hourly

    • 5.0/5
    • (6 jobs)
    Certified in Windows 7; Certified in Windows 10; Windows MDM; Certified in Dell Dispatch Technician; Certified in Network Essentials; Azure AD, Intune and Windows Defender Administrator. Create policy for Intune and Windows Defender. Create accounts and groups in Azure. Bitlocker Administrator; Manage AD Azure accounts; MDM Management; Server 2003 - 2016 management; Create mailboxes, MFA and AD accounts; Microsoft Office 2007 - 365; Adobe Acrobat and CS 4 Web; Publisher 2007 - 365; Networks and Wireless; One Notes; Experienced in Macs and Apple software; Reflections; Image X and Ghost software; Database and SQL maintenance; Installing hardware and troubleshooting; Outlook Forms ; Internet Explorer; Chrome, Firefox and Manufacturing software; ACAD program; Access 2007 - 365; Easy Transfer and Migration; Project and Visio 2007 - 365; Cloud Commuting; VMWare Horizon Mirage; AA Degree: COMPUTER SCIENCE; Typing 55 WPM / Data Entry 7543; Installing software on Windows Servers; Software Administrator; Windows Defender, Crowdstrke, Malwarebytes and McAfee Antivirus Administrator: Developed and maintain Outlook Forms; Disk and drive imaging process; Responsible for Hot Line Number; Install hardware and software; Resolve medium-complex problem; Setup and configure computer systems; Data processing; Create and maintain accounts and shares on servers; Security check in 1996; Project Planning and Completing; Word Perfect and Lotus 1-2-3; Completed Negotiation Skills Class; Completed Conflict Resolution Class; Business correspondence; Professional Communication; Customer service ( Human Relations ); Inventory control; Accounts receivable and payable; Office procedures and Filing; Balance sales and cash receipts journals; Calculate payroll; Train new employees on computer systems; Analyze data. Excellent customer service.
    Featured Skill Email Technical Support
    Helpdesk
    Troubleshooting
    Antivirus & Security Software
    Email Support
    Cybersecurity Monitoring
    Server
    Incident Management
    Customer Support
    Windows 10 Administration
    Desktop Support
    Technical Support
    Domain Migration
    Google Workspace Administration
    Microsoft Azure
    Office 365
  • US$15 hourly

    • 5.0/5
    • (9 jobs)
    Seasoned and passionate customer service professional with an impressive 8-year track record in the industry. With 3 years of honing skills in a fast-paced call center environment and a solid 5 years thriving in the freelance realm, I bring a wealth of expertise to the table. Equipped with extensive experience across various customer service platforms, I'm also a tech aficionado, readily embracing and mastering new tools. From emails to live chat, and calls, I'm here to deliver exceptional service and elevate your customer experience to new heights! Why Choose Me? • Extensive Experience: With a rich background in customer service, both in BPOs and freelancing, I bring a depth of knowledge and versatility to every project. • Mastery of Tools: I have mastered almost every customer service tool available, and I adapt quickly to new technologies, leveraging my tech-savvy nature to ensure seamless service. • Proven Excellence: My consistent 5-star ratings and 100% job success score on Upwork speak volumes about my commitment to delivering top-notch service. • Client-Centric Approach: I prioritize my clients' needs, ensuring that every interaction is handled with professionalism, empathy, and efficiency.
    Featured Skill Email Technical Support
    Shipping & Order Fulfillment Software
    Refund Processing
    Customer Care
    Product Knowledge
    Customer Service
    Gorgias
    Customer Support
    Order Tracking
    Email Support
    Phone Support
    Order Processing
    Online Chat Support
    Inbound Inquiry
    Freshdesk
    Zendesk
  • US$12 hourly

    • 5.0/5
    • (20 jobs)
    Greetings! As a seasoned technical support specialist with over 10 years of industry experience, I bring comprehensive expertise in resolving a wide range of IT challenges. My background includes extensive work in customer service, alongside hands-on experience in wired and wireless network management. My skill set encompasses installation, configuration, upgrading, and maintenance across various IT solutions, spanning network security, SaaS services, server management, VoIP solutions, and SAN/NAS storage systems. Backed by certifications such as Helpdesk Habits 2023 and 3CX Advanced Certified Engineer v18, I ensure efficient problem-solving and optimal performance. As a technical support specialist, I have frequently engaged in tasks commonly associated with MSPs. These tasks include: •Remote Monitoring and Management (RMM): remotely monitor client systems, automate tasks, patching, and facilitate proactive maintenance this includes monitoring network devices, servers, and endpoints in real-time, identifying potential issues before they escalate into critical problems, using platforms like NinjaRMM, Zabbix or Datto. •Backup and Disaster Recovery (BDR): Configuring and managing backup solutions such as Datto or Veeam to safeguard critical data and facilitate swift recovery in case of emergencies. •Endpoint Security: Deploying and managing antivirus, anti-malware, and firewall solutions like Sophos or Bitdefender to protect client endpoints from cyber threats. •Ticketing Systems: Proficient in using ticketing systems such as Autotask PSA or Zendesk to track, prioritize, and resolve client issues efficiently. •Documentation: Maintaining comprehensive documentation of client systems, configurations, and procedures using platforms like IT Glue. •SaaS service management (Google Workspace and M365): Contribute to enhancing productivity, collaboration, and security for their clients, user account management, email configuration and troubleshooting, data migration, implementing security measures, mobile device management, license management and, training, and user adoption. Why Partner with Me? •Technical Proficiency: Equipped with the knowledge and skills to address complex technical issues effectively. •Responsive Support: Available during PST & GMT-5 time zones, I provide timely assistance tailored to your needs. •Adherence to Best Practices: I follow industry standards rigorously to deliver reliable solutions. •Clear Communication: I maintain transparent communication channels via Upwork, email, or Skype for seamless collaboration. •Unwavering Availability: As a dedicated full-time freelancer on Upwork, I'm committed to providing consistent support. •Dependability: You can trust me to meet deadlines and deliver results without compromise, even under pressure. With a passion for problem-solving and a dedication to client satisfaction, I'm ready to leverage my expertise to support your technical endeavors. Let's work together to overcome obstacles and achieve your IT objectives. Thank you for considering my expertise. I look forward to supporting your projects and success. Warm regards,
    Featured Skill Email Technical Support
    Ticketing System
    Remote Management Software
    IT Support
    Storage Area Network
    Customer Service
    Firewall
    3CX
    IT Management
    Microsoft Active Directory
    Google Workspace Administration
    WiFi
    Office 365
    Server Virtualization
    VPN
    Network Administration
  • US$40 hourly

    • 4.8/5
    • (34 jobs)
    𝙍𝙚𝙖𝙙𝙮 𝙩𝙤 𝙧𝙖𝙞𝙨𝙚 𝙩𝙝𝙚 𝙗𝙖𝙧 𝙞𝙣 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚? 🚀 🏆 11+ Years Customer Service Pro 👩‍💻 Team Manager & Gorgias Expert 🥇 The Customer Service solution you need I can hit the ground running right away. 🔥 Exceptional customer service is the heart of effective marketing, building lasting connections and brand loyalty. Here's how I can help. 👇👇👇 ✨📩 𝙋𝙍𝙀𝙈𝙄𝙐𝙈 𝙀𝙈𝘼𝙄𝙇 & 𝙇𝙄𝙑𝙀 𝘾𝙃𝘼𝙏 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 ✦ Enhance customer satisfaction through high-level, well-crafted and timely email and live chat responses. I'll make your customers feel welcome and at ease, encouraging them to ask questions, seek assistance, and engage with your brand without hesitation. ✨👨‍👨‍👦‍👦 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙀𝙍𝙑𝙄𝘾𝙀 𝙏𝙀𝘼𝙈 𝙇𝙀𝘼𝘿𝙀𝙍 ✦ Build and lead your customer service team from the ground up. I'll support you in the entire process, including recruitment, creation of SOPs, onboarding, scheduling, quality assurance, and coaching, empowering our agents to be resilient, self-reliant, and proactive in meeting both customer needs and KPIs. Over time, I'll continue finding ways to streamline your operational processes. ✨⚙️ 𝙂𝙊𝙍𝙂𝙄𝘼𝙎 𝘼𝙐𝙏𝙊𝙈𝘼𝙏𝙄𝙊𝙉 𝙀𝙓𝙋𝙀𝙍𝙏 ✦ Supercharge your Gorgias account by handling everything from creating views, writing macros, compiling FAQs, establishing the help center, rules configuration, and automation. I can also audit your customer service processes, outline my observations, and provide recommendations in a report aimed at enhancing the overall customer experience by maximizing the use of Gorgias. 🛠️ 𝙋𝙡𝙖𝙩𝙛𝙤𝙧𝙢𝙨 & 𝙏𝙤𝙤𝙡𝙨 𝙄'𝙢 𝙖 𝙋𝙍𝙊 𝙞𝙣: ✦ Gorgias ✦ Shopify ✦ Amazon ✦ CJdropshipping ✦ Odoo ✦ Neto ✦ Trainerize ✦ Zendesk ✦ Intercom ✦ Freshdesk ✦ Reamaze ✦ Meta Business Suite ✦ Agorapulse ✦ Stamped ✦ Yotpo ✦ Judge.me ✦ Trust Pilot ✦ Klaus ✨ Please check my portfolio for work samples. 𝙏𝙤𝙡𝙙 𝙮𝙤𝙪 𝙄'𝙢 𝙩𝙝𝙚 🥇 𝙩𝙝𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙥𝙧𝙤 𝙮𝙤𝙪 𝙣𝙚𝙚𝙙 *𝙬𝙞𝙣𝙠* 𝙅𝙪𝙨𝙩 𝙨𝙚𝙣𝙙 𝙢𝙚 𝙖 𝙦𝙪𝙞𝙘𝙠 𝙢𝙚𝙨𝙨𝙖𝙜𝙚 𝙖𝙣𝙙 𝙬𝙚 𝙘𝙖𝙣 𝙝𝙤𝙥 𝙤𝙣 𝙖 𝘿𝙞𝙨𝙘𝙤𝙫𝙚𝙧𝙮 𝘾𝙖𝙡𝙡 𝙖𝙣𝙙 𝙙𝙞𝙨𝙘𝙪𝙨𝙨 𝙝𝙤𝙬 𝙬𝙚 𝙘𝙖𝙣 𝙩𝙖𝙠𝙚 𝙮𝙤𝙪𝙧 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙨𝙚𝙧𝙫𝙞𝙘𝙚 𝙩𝙤 𝙩𝙝𝙚 𝙣𝙚𝙭𝙩 𝙡𝙚𝙫𝙚𝙡. 😊 💬 Get in touch with me today and collaborate 😊
    Featured Skill Email Technical Support
    Automation
    Ticketing System
    Helpdesk
    Process Documentation
    Customer Relationship Management
    CRM Software
    Gorgias
    Zendesk
    Shopify
    Communication Etiquette
    Customer Satisfaction
    Email Support
    Customer Support
    Customer Service
    Email Communication
  • US$40 hourly

    • 4.8/5
    • (5 jobs)
    I am a multi-tasker at heart and love being involved in different projects at the same time. I've been trained as a professional translator and although I did start working in this field I've since then enriched my professional experience with various positions in customer service & sales. I can offer my services as a translator but also as a content writer for any online business. I have just the right amount of empathy to put myself in your customer's shoes & assess their needs and just the right amount of perseverance to convince them the product you're offering is what they need.
    Featured Skill Email Technical Support
    Email Support
    Order Tracking
    Computer Skills
    Multitasking
    Translation & Localization Software
    Communication Skills
    Content Rewriting
    Copy Editing
    Customer Service
    Editing & Proofreading
    Teaching French
    Content Writing
    Book Editing
    Translation
  • US$25 hourly

    • 4.0/5
    • (9 jobs)
    Having eight years in the Sales/Customer Service Experience. I am very organized, have excellent attention to detail, and have Communication Skills. Through my previous position, I was able to gain skills in Email Creation, Word Processing, and Excel. Great at multi-tasking. I like talking and interacting with new people every day.
    Featured Skill Email Technical Support
    Scheduling
    Multitasking
    Product Knowledge
    Proofreading
    Email Communication
    Customer Service
    Microsoft Office
    Customer Support
    Sales Leadership
    Communication Etiquette
    Communications
    Data Entry
    Customer Satisfaction
    Order Processing
    Customer Feedback Documentation
    Phone Support
    Email Support
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