Hire the Best Technical Support Specialists
in Turkey

I started working as a freelancer in 2012 while studying Veterinary Medicine and since then I have been working on various projects on Upwork, all thanks to Allah. I worked as Technical Support Agent for Microsoft Outlook mobile app (Android/iOS) over 9 years. During this time, I also had chance to work as Customer Support Representative for an electronics company which allowed me to gain experience in email and call support as well. And recently, I worked as Call Center Operator for a video identification platform, did thousands of video calls as KYC / KYB / AML steps for different clients nearly for 1.5 years. Mobile app translation, translation of software (UI), mobile app testing, voice recording for AI improvement, data collection, data entry, virtual assistance and online research were some other small jobs I completed through Upwork which you can check from my profile as well.

I’m a technical customer support specialist with 5+ years of experience supporting WooCommerce and WordPress businesses through email, chat, and helpdesk systems. I help ecommerce brands manage customer support operations, troubleshoot store-related issues, test checkout flows, and maintain smooth communication between customers and internal teams. I specialize in stepping into busy support environments, organizing workflows, reducing ticket backlogs, and ensuring customers receive fast, professional, and reliable support even during high-volume periods. My experience includes working with international remote teams across ecommerce, WordPress support, customer operations, and technical troubleshooting. With Top Rated status, 100% Job Success, and 1,000+ hours worked on Upwork, I focus on consistency, responsiveness, and long-term client relationships. What I Can Help With WooCommerce customer support WordPress troubleshooting Email & live chat support Helpdesk and ticket management Checkout flow testing & QA Order, refund & billing support Customer issue escalation Shopify support operations Workflow organization and process improvement Remote team coordination Tools & Platforms WooCommerce · WordPress · Shopify · Intercom · HubSpot · Slack · ClickUp · Trello · Notion · Confluence · Calendly · Google Workspace If you need someone who can professionally handle both customer communication and technical ecommerce support, I can help.

I help SaaS teams and small businesses resolve technical support issues, handle user tickets, and clean up support workflows so the same problems do not repeat every week. My background combines 8+ years of hands-on IT troubleshooting with Product Ops, CRM workflows, reporting, and automation. I can support users, document issues clearly, and improve the process behind the tickets. I can help with: - SaaS/product support via chat, email, and tickets - Windows, software, VPN, printer, and user-side troubleshooting - Microsoft 365, Google Workspace, CRM, and support workflow assistance - Zendesk, Intercom, HubSpot, Pipedrive, Google Sheets, Airtable, Notion, and Jira workflows - FAQ, SOP, ticket templates, macros, escalation notes, and user instructions - Support process cleanup, recurring issue tracking, and simple workflow automation What makes me different: I do not just close tickets one by one. I look for patterns: repeated issues, unclear onboarding steps, missing documentation, broken handoffs, and manual work that can be standardized or automated. Relevant background: - 8+ years of client-facing IT troubleshooting experience - English C1 / fluent written communication - Product Operations and Sales Operations experience in B2B tech - CRM, reporting, workflow automation, documentation, and process improvement Best fit: SaaS companies, founders, small businesses, and support teams that need reliable technical support plus better support workflows.

Highly skilled Technical Support Specialist, Network Analyst, and Customer Service Representative with extensive skills and +10 years experience in technical support, customer service and help desk environments. I have fluent English, Russian and native Turkish language. I have the required technical and communication skills to work with international companies. I was educated at Sveradonetsk Technical University(STI), Ukraine, Kiev and have Bachelor Degree in Computer Science.

A detail-oriented, responsible, and committed engineer, with a get-it-done, on-time, and high-quality service spirit who spends his time figuring out what's wrong with computers & helping people get their computer jobs done! I've also been translating English to Persian (Farsi) & Persian to English for a couple of years now so you can count on me if you need a native Persian speaker who is fluent in English too! I also illustrate & create minimalistic logos, posters, book covers, etc. that look professional & modern. I never stop working on a job until I see the smile on the client's face, saying they couldn't love my work more!

IT Engineer / System Engineer RMM Remote Monitoring & Management, (Pulse-way &N-Able) Ticketing (Hubshpot & Repairshopr) Hardware & Software troubleshooting, Technical Support Network Printer Office 365 Google WorkSpace Documentation Desktop Utility Software/ Applications, Windows support, Systems Administration, Email Support Phone Support Chat Support Bachelor of Engineering in Computer System Engineering. I am a highly IT Technologist & Google | Microsoft| HUAWEI Certified And I am self-motivated, goal-oriented, and a work-dedicated person. Some of my strengths are Reliability and Perseverance, I always make sure that I am always available for the job and make sure to complete it. I worked with national and international clients UAE/ PARIS/USA / Australia / Switzerland and more