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I have over 11 years of experience in organizational psychology and stakeholder management, specializing in conflict mediation and project coordination. I excel at enhancing team dynamics and communication, effectively resolving conflicts to foster a collaborative environment. My background includes roles such as Consumer Engagement Manager and Business Manager, where I drove initiatives to improve customer care and support systems. I bring a strategic approach to problem-solving, ensuring projects are delivered on time and within scope. If you're looking for an expert who can analyze challenges, implement effective solutions, and elevate team performance, I would love to discuss how I can contribute to your project. Let's connect and explore opportunities to collaborate.

You're having your biggest revenue months ever, but it feels like the wheels are coming off your operations. In many founder-led businesses, the founder has unknowingly become the operating system. I'm Daniela - a Top Rated Plus operations consultant, and I help founder-led businesses get from founder-reliant to systems-driven - so they scale with higher profitability, less owner dependency, and growth that doesn't create chaos. My clients are founder-led businesses in e-commerce, DTC, and service industries, typically between $1M and $15M in revenue. Across my engagements, founders have reduced their operational involvement by 70–80%, recovered 10–15 hours a week, and removed revenue ceilings that were blocking 25–50% growth. Most operations consultants sell tool configuration. They build basic checklists or link apps together without ever understanding the business. But if the underlying logic of how the business runs is broken, technology and change don't solve problems; they create more. I don't sell software setup - I fix how your business runs at a structural level. 𝗧𝘆𝗽𝗶𝗰𝗮𝗹 𝗖𝗹𝗶𝗲𝗻𝘁 𝗖𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗲𝘀 ↪ 𝗙𝗼𝘂𝗻𝗱𝗲𝗿 𝗱𝗲𝗽𝗲𝗻𝗱𝗲𝗻𝗰𝘆: the business runs on the founder, not on systems, and it's blocking growth ↪ 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗰𝗵𝗮𝗼𝘀: no standard way to run recurring work; everything is reactive ↪ 𝗞𝗻𝗼𝘄𝗹𝗲𝗱𝗴𝗲 𝘁𝗿𝗮𝗽𝗽𝗲𝗱 𝗶𝗻 𝗽𝗲𝗼𝗽𝗹𝗲'𝘀 𝗵𝗲𝗮𝗱𝘀: no SOPs, no wiki, no handoff structure ↪ 𝗚𝗿𝗼𝘄𝘁𝗵 𝗯𝗼𝘁𝘁𝗹𝗲𝗻𝗲𝗰𝗸𝘀: the team and processes are stretched to their limits, holding back revenue 𝗥𝗲𝗰𝗲𝗻𝘁 𝗢𝘂𝘁𝗰𝗼𝗺𝗲𝘀 ↗ $𝟭𝟱𝗠 𝗔𝗥𝗥 𝗘𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲/𝗗𝗧𝗖 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀: designed an operational architecture to reduce CEO involvement by 70-80% and move operational routing into systems. ↗ $𝟱𝗠 𝗔𝗥𝗥 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀: recovered 10-15 hours per week for the founder by redesigning workflows, delegation systems, and operational structure. ↗ $𝟭𝟮-𝟭𝟱𝗠 𝗔𝗥𝗥 𝗜𝗧 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝗻𝗰𝘆: implemented an enterprise knowledge management system that reduced senior consultant dependence for knowledge transfer and supported growth from 80 to 100 employees. ↗ $𝟳𝗠 𝗔𝗥𝗥 service business: automated key operational workflows and created client-level profitability visibility that leadership had never previously had. ↗ 𝗠𝘂𝗹𝘁𝗶-𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗖𝗘𝗢 (~$𝟭𝗠+ 𝗔𝗥𝗥 𝗮𝗰𝗿𝗼𝘀𝘀 𝗳𝗼𝘂𝗿 𝗰𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀): redesigned operating model across all entities and prevented a $7K–15K unnecessary platform migration. 𝗠𝘆 𝗔𝗽𝗽𝗿𝗼𝗮𝗰𝗵 1. Diagnose where growth is being constrained. 2. Identify where the founder is still acting as the operating system. 3. Design the structure and systems required to remove those constraints. 4. Implement the changes and document everything. 5. Train the team and ensure the system operates without constant founder involvement. 𝗕𝗮𝗰𝗸𝗴𝗿𝗼𝘂𝗻𝗱 Before starting my own business, I spent a decade inside enterprise brands, including JBL and Harman Kardon. I have worked in sales operations, process improvement, knowledge management, automation, and business systems. That experience lets me quickly identify patterns, understand what the business actually needs, and build systems that hold in the real world — not just in presentations. 𝗧𝗼𝗼𝗹𝘀 𝗮𝗻𝗱 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 I work inside ClickUp, Monday, Confluence, Zapier, Make, Google Workspace, and Salesforce. The platforms listed are examples; my experience spans a broad range of comparable enterprise and growth systems. 𝗛𝗼𝘄 𝗪𝗲 𝗪𝗼𝗿𝗸 𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿 ✅ 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝘁𝗶𝗼𝗻 - A focused, 30-minute operational consult where I identify what is currently blocking growth, recommend the highest-leverage fix, and decide whether it makes sense to work together. If I can't give you clear, actionable direction, I refund the consultation. ✅ 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗗𝗲𝗲𝗽 𝗗𝗶𝘃𝗲: A fixed-scope engagement that maps the business under the hood. Deliverables: an operational bottleneck map, an ROI forecast, a sequenced fix list, and a 90-day blueprint to reach your goals. ✅ 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗻𝗴 𝗠𝗼𝗱𝗲𝗹 𝗜𝗺𝗽𝗹𝗲𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 For businesses that want implementation, not just advice. I work inside the business to install the processes, workflows, accountability systems, and leadership changes needed for the model to hold. ✅ 𝗢𝗻𝗴𝗼𝗶𝗻𝗴 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗔𝗱𝘃𝗶𝘀𝗼𝗿𝘆: Weekly support on operations, growth, hiring, and execution. If you are still the person your business cannot run without, send me a message - I'll respond within 24 hours.

𝐖𝐡𝐲 𝐂𝐡𝐨𝐨𝐬𝐞 𝐓𝐫𝐢𝐱𝐢𝐚: 𝙋𝙧𝙤𝙫𝙚𝙣 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚: Backed by 10 years of successful experience across administrative, real estate, customer service, technical support, logistics, event coordination, and procurement. 𝙀𝙛𝙛𝙞𝙘𝙞𝙚𝙣𝙘𝙮 𝙖𝙣𝙙 𝘼𝙘𝙘𝙪𝙧𝙖𝙘𝙮: She prioritizes accuracy and efficiency in all tasks, ensuring seamless operations for your business. 𝘼𝙙𝙖𝙥𝙩𝙖𝙗𝙞𝙡𝙞𝙩𝙮: She's adept at adapting to diverse industries and can quickly grasp the unique needs of your business. 𝘾𝙡𝙞𝙚𝙣𝙩-𝘾𝙚𝙣𝙩𝙧𝙞𝙘 𝘼𝙥𝙥𝙧𝙤𝙖𝙘𝙝: Your satisfaction is her priority, and she's committed to exceeding your expectations. 𝙀𝙣𝙙-𝙩𝙤-𝙀𝙣𝙙 𝙎𝙪𝙥𝙥𝙤𝙧𝙩: She offers comprehensive support, from day-to-day tasks to complex logistical and event planning challenges. 𝐎𝐕𝐄𝐑𝐕𝐈𝐄𝐖: 🏠𝙍𝙚𝙖𝙡 𝙀𝙨𝙩𝙖𝙩𝙚 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚: As a seasoned real estate agent, she brings a wealth of knowledge in the dynamic real estate market. Whether it's property research, client communication, or coordinating transactions, her expertise ensures a seamless experience for both buyers and sellers. She thrives in managing listings, conducting market analyses, and facilitating smooth property transactions. 📞 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩: Her commitment to delivering exceptional customer service has been a hallmark of her career. She excels in building positive client relationships, handling inquiries, and resolving issues promptly. With a keen understanding of customer needs, she ensures a delightful experience for clients, enhancing your brand reputation and customer loyalty. 💻 𝙏𝙚𝙘𝙝𝙣𝙞𝙘𝙖𝙡 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙂𝙪𝙧𝙪: Navigating the technical landscape can be challenging, but not with her on your team. She possesses a strong technical acumen and well-versed in providing effective technical support. From troubleshooting common issues to guiding clients through software applications, she ensures a smooth and frustration-free technology experience for both you and your clients. 🚚 𝙇𝙤𝙜𝙞𝙨𝙩𝙞𝙘𝙨 𝙈𝙖𝙚𝙨𝙩𝙧𝙤: Efficient logistics are the backbone of any successful operation. She brings expertise in streamlining supply chains, optimizing shipping processes, and ensuring timely deliveries. From inventory management to distribution, count on her to keep your logistics running smoothly. 🎉𝙀𝙫𝙚𝙣𝙩 𝘾𝙤𝙤𝙧𝙙𝙞𝙣𝙖𝙩𝙞𝙤𝙣 𝙀𝙭𝙩𝙧𝙖𝙤𝙧𝙙𝙞𝙣𝙖𝙞𝙧𝙚: Planning and executing seamless events is her forte. Whether it's corporate meetings, conferences, or special occasions, she excels in managing all aspects of event coordination. From venue selection to logistics and participant engagement, she ensures your events leave a lasting impression. 🛍️ 𝙋𝙧𝙤𝙘𝙪𝙧𝙚𝙢𝙚𝙣𝙩 𝙋𝙧𝙤: Strategic procurement is essential for cost-effective operations. she has a proven track record in managing procurement processes, negotiating with suppliers, and ensuring timely and cost-efficient acquisition of goods and services. She can handle your procurement needs with precision. 📎 𝘼𝙙𝙢𝙞𝙣𝙞𝙨𝙩𝙧𝙖𝙩𝙞𝙫𝙚 𝙀𝙭𝙘𝙚𝙡𝙡𝙚𝙣𝙘𝙚: Organization, attention to detail, and effective time management are her forte. From managing calendars and scheduling appointments to handling emails and coordinating meetings, she takes care of the administrative details, allowing you to focus on your core business activities. 🎨 𝘾𝙧𝙚𝙖𝙩𝙞𝙫𝙚 𝙀𝙙𝙞𝙩𝙞𝙣𝙜 𝙈𝙖𝙫𝙚𝙣: Bring your content to life with her creative editing skills. Whether it's editing marketing materials, or enhancing visual content, she adds a creative touch to ensure your brand stands out in the digital landscape. Embark on a journey of efficiency, productivity, and success and work together with Trixia! 🤝

I am an experienced Project Manager with a strong background in international coordination, process optimization, and client management. I bring structure, clarity, and efficiency to complex projects and ensure deliverables are met on time and to a high standard. With a solid analytical mindset and strong communication skills, I excel in both collaborative and independent environments. Core Skills - Project Management & Strategic Planning - Client & Stakeholder Management - Process Improvement & Workflow Optimisation - Cross-Cultural Communication - Research, Reporting & Documentation Education & Certifications - Bachelor’s in International Business & Languages - Master’s in Law (China Studies) - Lean Six Sigma Green Belt Certification - Cambridge University Business English Certificates Professional Experience - Led international projects involving multiple markets and teams - Oversaw client communication, ensuring alignment and satisfaction - Implemented process improvements to enhance operational efficiency - Managed reporting, timelines, and project documentation Driven, adaptable, and results-oriented, I combine a global perspective with a hands-on approach to deliver high-quality project outcomes.

NB: Although I am based in Europe, I have supported clients based in EST and PST time zones comfortably. Here is a bit about me: I’ve worn many hats in my career and as a result, I have developed a quick ability to manage multi-disciplinary positions. I thrive in startup environments! With an ability to spot commercial opportunities, execute innovative strategies and manage general operations, teams and marketing strategies, my talent is aimed at helping organizations move forward. I don’t search for the credit, I search for a win! I have a passion for startups, innovation and operational optimizations. And with an ease for complex problem solving, my strengths as a startup consultant and generalist boil down to: o Sales & Marketing: strategical, creative, and analytical o Project Management Expert: I love big ideas but most importantly executing these o Strong customer-facing, communication, and interpersonal skills o Motivational leader: ensuring efficiency and good morale within a group. o Entrepreneurial mindset, and startup driven: I spot opportunities with a big-picture approach. I run towards the flame! o Process-driven, I help visionaries clean up shop as the Mary Poppins of startups.

I am driven by a profound passion for tackling company challenges using new ideas and methods. Throughout my career journey, I have been fortunate to encounter numerous instances where I could apply my ardor to drive business challenges. Over 17 years, I have acquired valuable expertise in vision and strategy development, performance management, process improvement, project management, and M&A across various pharmaceuticals, chemicals, construction, production, FMCG, service, and technology sectors. Furthermore, I have successfully led diverse projects (plan, schedule, and budget) and managed multi-disciplinary teams directly as well as the expectations of different stakeholders. I gained valuable experience in governance and decision-making processes during my membership of the Board of Directors and the Secretary of the Board.