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When support queues grow faster than your team can handle, customers feel it first, in slower responses, missed follow-ups, and conversations that fall through the cracks. That's the problem I solve. I am a customer support specialist with over 5 years of experience in customer service, helping SaaS and tech-forward businesses deliver consistent, high-quality customer experience across email and live chat channels. I have grown from front-line support into a team lead role at a US-based SaaS company, managing escalations, maintaining quality standards, and ensuring the team delivers reliable customer satisfaction at scale. I also bring hands-on experience supporting users of an AI platform, handling inbound inquiries, guiding customers through product functionality, and maintaining clear, empathetic communication etiquette throughout every interaction. Whether your team needs dependable day-to-day email support and online chat support, or someone who can step in, hit the ground running, and protect your customer experience while you scale, I am ready. 🔹 Customer Support & Communication I manage the full support cycle with strong product knowledge, genuine care, and consistent follow-through, from the first inbound inquiry to final resolution. • High-volume email support and online chat support • Inbound inquiry handling, complaint management, and escalations • Order processing, order tracking, and payment processing queries • SLA-driven queue management and customer satisfaction monitoring • Clear, professional communication etiquette across every channel Support platforms: Zendesk, Intercom, Gorgias, Freshdesk, Reamaze, HubSpot Industries: SaaS, AI platforms, property technology, eCommerce, FinTech, service-based businesses 🔹 CRM & Ticketing System Management I keep the systems behind your support operation clean, structured, and efficient, so nothing slips through the cracks. • Ticketing system management, tagging, routing, and prioritization • CRM updates, accurate data entry, and record maintenance • Product knowledge documentation and knowledge base navigation • Shopify order management for eCommerce support queues • Workflow improvements that reduce response delays and recurring backlogs Tools: HubSpot, Salesforce, Airtable, Zendesk, Gorgias, Shopify Automation awareness: Zapier, Make, GoHighLevel 🔹 Operational & Administrative Support • Inbox organization, data entry, and follow-up coordination • Documentation, research, and internal task management • Collaboration via Slack, Google Workspace, Notion, and Zoom • Supporting English-language customers across global time zones with clarity and care 💡 Why clients choose to work with me • Every contract on my Upwork profile carries a 5.0 rating • Nearly two years of continuous support experience with a US-based SaaS company, growing into a team lead role • Calm, professional communication style with strong attention to detail • Experienced in complaint management, escalations, and high-pressure queues • Proactive with updates, reliable with deadlines, and consistent with shift coverage • Comfortable supporting global customers across time zones while maintaining high customer satisfaction standards If your team needs a dependable, experienced customer support specialist who brings both front-line excellence and team lead perspective to every engagement, I would love to hear about your workflow. Feel free to send an invite.

✅ AVAILABLE FOR SHARETRIBE & MARKETPLACE PROJECTS I help founders and startups build and launch Sharetribe marketplaces so they can validate ideas and scale faster without wasting time on the wrong setup or expensive rebuilds. From MVP to fully functional platforms with clear structure, proper setup, and no costly mistakes. If you're planning a marketplace and feel unsure about user flow, payments, commissions, or overall platform structure, I guide you and build it the right way from the start. I work specifically with Sharetribe Flex and Sharetribe Go, delivering marketplaces that are not just functional, but structured for real users and real transactions. WHAT I CAN HELP YOU BUILD: ✔️ Marketplace MVPs ready for launch ✔️ Buyer and seller onboarding flows ✔️ Listing structure and transaction logic ✔️ Booking and service-based marketplace systems ✔️ Stripe payment setup (commissions, payouts, escrow logic) ✔️ Admin configuration and platform structure Beyond Sharetribe, I bring solid full-stack experience building scalable systems using React, Node.js, Ruby on Rails, and API integrations, ensuring your platform is reliable, extensible, and ready to grow without constant rework. I have worked on marketplace-style platforms across different industries, helping founders move from idea -> structured MVP -> live platform. My focus is always on getting the logic right early, so you don’t run into limitations or expensive rebuilds later. I don’t just “set up Sharetribe.” I help you think through your marketplace on how users interact, how money flows, and how the system should behave in real-world scenarios. TYPES OF MARKETPLACES I BUILD WITH SHARETRIBE: ✅ Rental marketplaces (cars, boats, equipment, property) ✅ Service marketplaces (cleaning, home services, freelancers) ✅ Booking platforms (appointments, experiences, event reservations) ✅ Peer-to-peer marketplaces (buy/sell, community-based platforms) ✅ Multi-vendor eCommerce marketplaces ✅ Job and talent marketplaces ✅ B2B marketplaces (suppliers, wholesalers, niche industries) ✅ Digital product marketplaces (courses, downloads, templates) ✅ Subscription-based marketplaces ✅ Niche marketplaces (real estate, healthcare, coaching, etc.) If your idea falls into any of these categories (or a combination of them), I can help you structure and build it using Sharetribe. WHAT IT'S LIKE WORKING WITH ME: • Clear communication (no technical confusion) • Structured planning before development • Clean, scalable implementation • Focus on launch-ready MVPs • Practical guidance tailored to your idea I’m a Rising Talent freelancer, and clients work with me because I combine technical execution with marketplace understanding, not just development. If you want to build your Sharetribe marketplace with clarity and confidence, let’s discuss your project and get started. 𝗞𝗲𝘆𝘄𝗼𝗿𝗱𝘀: Sharetribe Expert, Sharetribe Developer, Sharetribe Marketplace, Sharetribe Flex Developer, Sharetribe Go Setup, Sharetribe Marketplace Setup, Sharetribe Customization, Sharetribe API Integration, Sharetribe Stripe Integration, Sharetribe Marketplace Development Marketplace Development, Multi Vendor Marketplace, Two-Sided Marketplace, Online Marketplace Platform, Marketplace MVP Development, Marketplace Website Development, Marketplace App Development, Custom Marketplace Development, Platform Development Marketplace MVP, MVP Development, Startup MVP, MVP Launch, Minimum Viable Product, MVP Marketplace Build, Startup Platform Development Rental Marketplace, Booking Marketplace, Service Marketplace, Peer to Peer Marketplace, P2P Marketplace, B2B Marketplace, B2C Marketplace, Digital Product Marketplace, Subscription Marketplace, Niche Marketplace Booking Platform Development, Appointment Booking System, Reservation System, Rental Platform Development, Service Booking Website Stripe Integration, Stripe Connect, Payment Gateway Integration, Marketplace Payments, Commission System, Escrow Payment System, Payment Workflow Setup User Flow Design, Buyer Seller Flow, Marketplace UX, Platform Architecture, Transaction Flow Setup, Marketplace Logic React Developer, Node.js Developer, Ruby on Rails Developer, API Integration, Backend Development, Frontend Development, Full Stack Developer Marketplace Consultant, Marketplace Strategy, Platform Strategy, Product Strategy, Startup Consulting, Technical Consulting, Marketplace Planning Sharetribe Flex Customization, Sharetribe Go Customization, Sharetribe Frontend Customization, Sharetribe Backend Integration, Sharetribe Webhook Setup Marketplace Automation, Workflow Automation, Platform Optimization, Marketplace Scaling, Marketplace Growth Setup.

Admin & Inbox Manager | Chat & Appointment Expert | 7+ Years Experience. Let's be honest: your time is your most valuable asset. Right now, it’s probably being hijacked by relentless emails, inbox management tasks, client messages, and appointment scheduling. You’re a coach or consultant, not a full-time scheduler. That’s where I come in. I’m not just a Virtual Assistant; I’m your calm, capable partner dedicated to managing inboxes, client communication, and calendar scheduling, making your daily operations run like clockwork. I thrive on handling the chaos so you can finally focus on growing your business. With over seven years supporting busy consultants, I know exactly what it takes to anticipate needs, manage complexity, and ensure every communication is handled with professionalism. I Handle the Headaches. You Focus on Growth. My expertise is in taking full ownership of your most time-consuming communication and scheduling tasks: The Scheduling Master: I manage your entire appointment scheduling process. No more endless back-and-forth. I coordinate complex calendars (across time zones), handle follow-ups, resolve conflicts, and ensure every meeting starts prepared. Your calendar will be organized, protected, and fully optimized. Front-Line Client Liaison: I act as your professional voice across all platforms, specializing in chat support, email management, and client communication (Email, WhatsApp, Instagram, DMs). Every client feels heard, every message prioritized, nothing slips through the cracks. Inbox Zero Strategist: I don’t just check your email; I manage your inbox. I filter, prioritize, draft responses, and implement systems that keep Gmail or Outlook clean and functional, giving you peace of mind. Reliable Personal Assistant Support: From managing your to-do lists to coordinating personal or business tasks and ensuring file organization, I handle all the small details that become big stressors when ignored. What You’ll Never Have to Worry About * Messages left unanswered * Double-booked meetings * Missed deadlines or poor follow-ups What You Will Get From Me * A smooth, transparent workflow that keeps you informed * A reliable Admin & Inbox Manager handling client communication and appointments * Peace of mind knowing your time and reputation are protected If you’re ready to offload administrative burden, inbox management, email handling, appointment scheduling, and chat support, send me a message. Let’s build an organized workflow tailored just for you, so you can focus on growing your business.

Struggling with delayed responses, growing support tickets, or declining Customer Satisfaction? Your business needs someone who ensures every Inbound Inquiry is handled professionally, orders are processed accurately, and customers stay loyal. That’s exactly what I bring as a Customer Support, eCommerce Support & Customer Success Manager. With 6+ years of experience supporting fintech, SaaS, eCommerce, and service-based businesses, I help companies deliver structured Customer Support and reliable Customer Service that improves Customer Satisfaction, strengthens brand reputation, and increases Customer Retention. I bring deep expertise in Email Communication, Phone Communication, Complaint Management, Order Tracking, and Customer Relationship Management helping your business resolve issues faster, protect revenue, and build long-term customer loyalty. I’m not just responding to tickets; I’m proactively supporting the customer journey from first contact through retention. 𝗪𝗵𝗮𝘁 𝗜 𝗰𝗮𝗻 𝗱𝗼 𝗳𝗼𝗿 𝘆𝗼𝘂: ✅ Customer Support & Customer Service Provide professional Email Support, Online Chat Support, and Phone Support with strong Communication Etiquette to ensure consistent, on-brand interactions and high Customer Satisfaction. ✅ eCommerce Support & Order Management Handle Order Processing, Order Tracking, refunds, exchanges, and account updates while maintaining strong Product Knowledge and attention to detail. ✅ Customer Success & Retention Monitor customer health, conduct follow-ups, document Customer Feedback, and implement proactive strategies that improve Customer Retention and lifetime value. ✅ CRM & Ticketing System Management Manage Customer Support pipelines using HubSpot, Zoho CRM, Salesforce Service Cloud, Zendesk, Freshdesk, Shopify, and Intercom to ensure no customer issue is left unresolved. ✅ Complaint & Issue Resolution Take ownership of Complaint Management cases, ensuring concerns are resolved efficiently and professionally. ✅ Administrative & Support Operations Provide structured Administrative Support, manage workflows, follow procedures, and multitask effectively in fast-paced Tech & IT and startup environments. 💻👩🏽‍💻 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗮𝗺 𝗽𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗶𝗻 𝗶𝗻𝗰𝗹𝘂𝗱𝗲: HubSpot, Zoho CRM, Salesforce Service Cloud, Zendesk, Gorgias, Freshdesk, Shopify, Intercom, Google Workspace, Microsoft Office Suite, Slack, Zoom, Calendly, Notion, ClickUp, Trello, Asana, Airtable, Reamaze, eDesk, Order Desk, HelpScout and other Customer Support and eCommerce tools I quickly adapt to. As your Customer Support, eCommerce Support & Customer Success Manager, I focus on delivering consistent Customer Service, increasing Customer Satisfaction, and ensuring every interaction builds trust and loyalty so you can scale your business confidently. Kindly send me a direct message, click “Invite to Job,” or simply “Hire Me Now” to get started. Your Next Customer Support & Customer Success Partner, Blessing 🕓 Available for long-term, short-term, hourly, and fixed contracts.

⭐⭐⭐⭐⭐ Certified WordPress Developer | Directory & Listings Specialist (Brilliant Directories, GeoDirectory, Directorist, Crocoblock JetEngine, MyListing, Voxel Themes) As an expert in building many an SEO optimized WordPress websites and Brilliant Directory websites with useful features that solve real business challenges and maximize results. From Bug fixing, local directories and property listings to job boards and custom marketplace platforms; I will also provide valuable help to everyone listed in your directory website, promote your brilliant directory and drive organic traffic to it. I have successfully delivered 400+ WordPress and web design projects over the years ranging from local directories, real estate platforms, and job boards to complete e-commerce stores and nonprofit websites. My approach blends technical precision with creative design strategy, ensuring every site is not only functional but also visually engaging, SEO optimized, and built to drive conversions. My Core Specialization ✅Brilliant Directory website development for Local or City Directory with Advanced customizations , search and filtering, Map functionality, database management , data entry, and API integration on Brilliant Directory. ✅ WordPress Website using Premium wordpress Mylisting themes, Listing Pro theme, GeoDirectory & Directorist Plugins to create fully data visualization, database functional directory websites tailored to specific business needs. ✅ Crocoblock JetEngine Creating a dynamic wordpress websites with advanced features that includes Listings, search and filtering options , booking systems, taxonomy and custom post types for Real estate Property Listings, Hotel and Resorts with Advanced Bookings Integrations, and Car Rentals and More.. Client's Reviews: ⭐⭐⭐⭐⭐ "The work and communication was reliable. We really appreciated working with Emmanuel on the project. We would be happy to work with him again on our next project with similar requirements.!" Fred Pierce (BnBwebsites) ⭐⭐⭐⭐⭐ "We hired Emmanuel to transfer our store from Woocommerce to Shopify, but our project was quite complicated as we have two locations, two markets, two product sets with different prices and different languages. Emmanuel was very good at what we hired him for and very patient (At some point I went into the system to try to change something and he fixed it again for me). I know that he probably didn't know all the aspects of the project that I requested (again- it was not a simple transfer) and he took the time to learn and make the best decisions for my webpage. I would definitely hire him again. " Valeria L. | Mashpi Chocolate National Sales Manager Website migration ⭐⭐⭐⭐⭐ "I engaged Emmanuel Peter to support our company’s rebranding initiative(Step-Up Green Climate Warriors Initiative. He demonstrated exceptional reliability, adaptability, and responsiveness throughout the project. I highly recommend his services to anyone. " Abiodun A. | Founder / Team Lead Website Customization and Rebranding 📌 What You’ll Get Brilliant Directory Websites ✅ Membership & Listing Management ✅ Bulk Import / Data Uploads ✅ Custom Search & Filters ✅ Reviews & Dashboard Features ✅ Google Maps API Integration ✅ Secure & Mobile-Responsive Design ✅ Payment Gateways & Monetization WordPress Websites ✅ Premium Themes & Plugin Setup ✅ Responsive & Mobile-Friendly Design ✅ Landing Pages, Blogs, & Portfolios ✅ Sliders, Backgrounds & Animations ✅ Ongoing Maintenance & Error Fixing ✅ SEO-Ready & Optimized for Conversions Tools & Platforms I Specialize In - WordPress Directory Plugins: GeoDirectory, Directorist, Business Directory Plugin - Themes: MyListing, ListingPro, Listify, Voxel - Page Builders: Elementor, WPBakery, Divi - Security & Database: SSL Setup, Secure Database Management Why Work With Me? ✅ Flexible availability with free Zoom consultations ✅ SEO-ready builds that drive visibility & conversions ✅ Consistent mobile-friendly experience across devices ✅ Easy-to-manage backend for non-technical users ✅ Proven expertise with Brilliant Directories - WordPress Website and Local /city Directories 💬 Let’s Connect Whether you need a Brilliant Directory expert or a custom WordPress website or a Directory website developer, I can help you build a platform that attracts members, increases visibility, and boosts revenue.

I AM ALWAYS READY TO BEGIN YOUR PROJECT IMMEDIATELY Hi, I’m a No-Code Developer helping startups, founders, and agencies build AI-powered apps, MVPs, and automation systems quickly and cost-effectively. I specialize in turning ideas into fully functional products using tools like Bubble, Glide, Adalo, Softr, Airtable, and AI integrations such as OpenAI and Claude. If you’re looking to launch fast, validate an idea, or automate your business without the cost of traditional development, you’re in the right place. I don’t just build apps, I design systems that solve real business problems. 💡 What I Can Help You With • Build scalable web & mobile apps using Bubble, Adalo, Glide, and Softr • Create powerful backends and databases with Airtable • Integrate AI (ChatGPT, OpenAI, Claude) into your app or workflow • Automate operations using Zapier, Make, and n8n • Develop MVPs for fast validation and iteration • Build CRMs, dashboards, and internal tools • Streamline workflows to save time and reduce manual work ⚡ Why Clients Work With Me - I focus on speed, clarity, and results. - From wireframe to launch, I combine: - Smart automation strategy - Clean, user-friendly design - Scalable system architecture So you get a product that not only works but grows with your business. 🚀 Call to Action Have an idea or need to improve an existing system? Let’s talk. I’ll help you turn it into a working product faster than you expect.