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Hello👏, I appreciate you taking a moment to review my profile! I’m a full-time Customer Service Representative with over 4 years of experience supporting eCommerce brands, particularly those built on Shopify. I specialize in delivering fast, friendly, and accurate support via email and live chat, ensuring every customer receives a timely, helpful, and empathetic response. If you're looking for a dedicated Virtual Assistant with hands-on experience in Shopify store management and customer support, I'm here to help. ✅ Shopify eCommerce Support – My Core Responsibilities: • Responding to customer inquiries via email and chat • Answering product-related questions • Communicating with suppliers for order issues (e.g., delivery delays, damaged items, replacements, refunds) • Tracking orders and updating customers • Handling returns and refunds professionally • Managing disputes and chargebacks via PayPal, Klarna, Chargeflow, etc. 🛍️ Shopify Store Management: • Order tracking, processing, and fulfillment • Order cancellation and refunds • Modifying customer details (address, email, etc.) • Creating and managing discount codes • Communicating with suppliers for order updates • Handling chargebacks and disputes efficiently 📲 Social Media Support: • Managing Facebook Pages: replying to messages, moderating comments, and hiding negative feedback • Responding to inquiries across Instagram, TikTok, and Meta platforms 💻 Tools & Platforms I Use: • HelpScout • Gorgias • Gmail • Freshdesk • Zendesk • Outlook • PrivateMail • Re:amaze • Proton Mail • ManyChat • Facebook Pages • Instagram • Google Sheets 🛒 Brands I've Supported: ► Vivora – Fashion brand (Shopify): Email & social media support ► Inpaq-Stockholm – Women’s dresses (Shopify): Email & social media support ► Nutral Life – Supplement products (Shopify): Email support & social media support ► Zeria – Supplement products (Shopify): Email support ► PawfectBuddies – Pet products (Shopify): Email & social media support ► Wonder Paws – Dog products (Shopify): Email & social media messaging support ► U.S.-Based Client – Delivered real-time live chat support through Facebook Messenger. ► Boutique Lemoine Paris – Fashion eCommerce Store: Email Support ► Fashion Viva store – eCommerce Fashion Brand: Email & social media messaging support ► Mexico-Based Brand – Live Chat Support & Social Media Handling 🌐 Multilingual Support: I’ve supported customers in various languages including ( German, Dutch, Finnish, Swedish, Italian, French, Greek, and Australian English, using ChatGPT, Google Translate, and DeepL Translator). 🙌 Why Clients Choose Me: • 24/7 availability—including weekends and holidays • Calm, clear, and professional communication—even under pressure • Deep Shopify expertise with full-spectrum support • Fast response times with attention to detail • Long-term mindset focused on loyalty and customer retention I don’t just resolve issues—I represent your brand’s voice with professionalism, empathy, and consistency. Every customer interaction is a chance to build trust, inspire loyalty, and turn one-time buyers into lifelong fans. 😌 Ready to elevate your customer experience? Let’s connect! I’d love the opportunity to support your brand and grow together. Thank you for your time—I look forward to working with you! Best regards, Muhammad

I appreciate you taking a moment to review my profile! 🛒 Running an eCommerce business is challenging enough — you shouldn't have to spend hours dealing with customer emails, refunds, and order issues. That's where I can help. I’m a full-time Customer Service Representative with over 5 years of experience supporting eCommerce brands, particularly those built on Shopify. I specialize in delivering fast, friendly, and accurate support via email and live chat, ensuring every customer receives a timely, helpful, and empathetic response. ✅ Shopify eCommerce Support – My Core Responsibilities: • Responding to customer inquiries via email and chat • Answering product-related questions • Communicating with suppliers for order issues (e.g., delivery delays, damaged items, replacements, refunds) • Tracking orders and updating customers • Handling returns and refunds professionally • Managing disputes and chargebacks via PayPal, Klarna, Chargeflow, etc. 🛍️ Shopify Store Management: • Order tracking, processing, and fulfillment • Order cancellation and refunds • Modifying customer details (address, email, etc.) • Creating and managing discount codes • Communicating with suppliers for order updates • Handling chargebacks and disputes efficiently 📲 Social Media Support: • Managing Facebook Pages: replying to messages, moderating comments, and hiding negative feedback • Responding to inquiries across Instagram, TikTok, and Meta platforms 💻 Tools & Platforms I Use: • HelpScout • Gorgias • Gmail • Freshdesk • Zendesk • Outlook • PrivateMail • Re:amaze • Proton Mail • ManyChat • Facebook Pages • Instagram • Google Sheets 🛒 Brands I've Supported: ► Vivora – Fashion brand (Shopify): Email & social media support ► Inpaq-Stockholm – Women’s dresses (Shopify): Email & social media support ► Nutral Life – Supplement products (Shopify): Email support & social media support ► Zeria – Supplement products (Shopify): Email support ► PawfectBuddies – Pet products (Shopify): Email & social media support ► Wonder Paws – Dog products (Shopify): Email & social media messaging support ► U.S.-Based Client – Delivered real-time live chat support through Facebook Messenger. ► Boutique Lemoine Paris – Fashion eCommerce Store: Email Support ► Fashion Viva store – eCommerce Fashion Brand: Email & social media messaging support ► Mexico-Based Brand – Live Chat Support & Social Media Handling 🌐 Multilingual Support: I’ve supported customers in various languages including ( German, Dutch, Finnish, Swedish, Italian, French, Greek, and Australian English, using ChatGPT, Google Translate, and DeepL Translator). 🙌 Why Clients Choose Me: • 24/7 availability—including weekends and holidays • Calm, clear, and professional communication—even under pressure • Deep Shopify expertise with full-spectrum support • Fast response times with attention to detail • Long-term mindset focused on loyalty and customer retention I don’t just resolve issues—I represent your brand’s voice with professionalism, empathy, and consistency. Every customer interaction is a chance to build trust, inspire loyalty, and turn one-time buyers into lifelong fans. 😌 Ready to elevate your customer experience? Let’s connect! I’d love the opportunity to support your brand and grow together. Thank you for your time—I look forward to working with you! Best regards, Mateen

Every powerful story starts as an idea—but not every idea becomes something unforgettable. That transformation requires structure, emotion, and a deep understanding of storytelling across formats. I help turn raw concepts into compelling screenplays, immersive narratives, and production-ready story worlds—crafted with cinematic precision and creative depth. With experience in screenwriting, script doctoring, and story development, I have worked on multiple short films and feature-length scripts (with ongoing projects in development). I specialize in refining: Story structure & pacing Character arcs & emotional depth Dialogue authenticity Screenplay formatting & industry standards Whether you have a rough idea, a draft that needs fixing, or a story that isn’t “working yet,” I shape it into something clear, engaging, and impactful. 🎬 Core Expertise Screenwriting & Script Doctoring From concept creation to final polish, I develop and refine scripts that are cinematic, structured, and emotionally resonant. Webtoon Adaptation (Specialized Service) I transform novels into episodic, vertical-scroll webtoon formats, including: Episode breakdowns (60–100+ episodes) Cliffhanger mapping for engagement Visual-first scene adaptation Panel pacing & artist direction notes Genres include paranormal romance, fantasy, sci-fi, and thriller. 🌍 Language & Content Services Translation (English ↔ Urdu/Hindi) Culturally accurate, tone-preserving translations that retain the soul of the original content. Proofreading & Editing Professional polishing for grammar, clarity, flow, and readability in both English and Urdu. Transcription & Voice Content Support Accurate transcription and voice-ready script preparation for audio/video content. 🎨 Visual & Creative Support To support storytelling beyond text, I also offer: Storyboarding Graphic design for narrative content Basic video editing for visual storytelling ✨ Why Clients Work With Me Strong focus on storytelling, not just writing Ability to work across multiple formats and mediums Deep understanding of emotional engagement and pacing Commitment to preserving your original vision while elevating it If you’re looking to develop a story that feels cinematic, emotionally engaging, and professionally structured, I’d be glad to collaborate with you.

Greetings, Thank you so much for visiting my profile. We’re living in a modern economy. The business has evolved, and customers expect not just products and services, but high-quality customer service as a standard. Customer satisfaction has a huge impact on your business's success. A low satisfaction level means your customer retention and loyalty levels will likely be below too. |♦|The services I can perform are: Call Support • Live chat operator • Email Support • Handle Property management • Answering product Question • Order Tracking • Communication Etiquette • Shopify • Order Fulfillments • Customer Satisfaction • MS-Office • Google sheet • Social Media • Translator If you are unsure about anything, we can discuss everything on hand to give you the best service with satisfaction. Feel free to check FAQs or shoot me a message through Upwork to get your work started with confidence. |♦| Please have a look at the tools I have worked for: ✔️ Live Chat Support ✔️ Email Support ✔️ Phone support ✔️ Zadarma (calling app) ✔️ Airbnb ✔️ HomeAway ✔️ Booking.com ✔️ Phone.com ✔️ Google voice ✔️ Hospitable ✔️ Vrbo ✔️ Agoda ✔️ Airtable ✔️ Guesty ✔️ Smoobo ✔️ Kross booking ✔️ New book ✔️ HomeAway ✔️ Charge Automation ✔️ Shopify ✔️ CRM ✔️ New voice media (calling app) ✔️ Ring central ✔️ Hurrier ✔️ Road Runner ✔️ Leverage ✔️ Freshdesk ✔️ Helpscout ✔️ Zoho CRM ✔️ Slack ✔️ JVZOO ✔️ Zendesk ✔️ Trello ✔️ Leverage ✔️ Freshdesk ✔️ Gorgeous ✔️ Tawk to ✔️ Reamaze ✔️ Signal ✔️ Many chats ✔️ Service Point ✔️ Google sheet ✔️ Microsoft Office ✔️ The command in Data Entry ✔️ 17 track ✔️ Deepl.com ♦ Social Media: ♦ Facebook ♦ Instagram ♦ Linked In ♦ WhatsApp ♦ Twiter ♦ Telegram |♦| I have great experience in customer service in other languages. I have already worked in these languages: || Dutch || Spanish || German ||Italian || English (US & British) || Portuguese || Norway || Swedish || Finnish || Danish |♦| I have done the following projects: |♦| Customer support for Airbnb in Austria (Chat support) • Live chat support (Airbnb, Booking.com & WhatsApp) • Handling 200+ properties • Handling Inquiries • Respond to customers within a minute and resolve their queries • Confirm bookings after receiving the all needed documents. • Informs cleaners about their schedule. |♦| Administrative Coordinator (Property management) • Quality control • Team Leading • Check all yesterday's performances (Day shift & Night Shift) • Check all messages that are responded to by our team. • Mention all the pending tasks on the task tracker (Airtable) • Check the customer's necessary documents for bookings • Handling the Owner's all accounts • Make a schedule for the cleaner and inform them • Confirm the customer's booking after completing the document • Informs the owner of necessary things • Handling maintenance issues. • Respond to customers and resolved their issue |♦| Admin Support for the game as a claimer (24/7) • Handling 60+ Messanger chats group. • Respond to all players within a minute. • Handling Inquiries. • Claimed back the payment from another player's account • Send the payment to other players • Keep an eye on the whole game. (24/7) |♦| Virtual Assistant for Shopify store (Worldwide) • Tickets Solving • Orders fulfillment • Orders tracking • Provide Solutions to Customer's Queries • Checking the Google Sheet where the order input automatically • Send the Google sheet to the Supplier after checking all details • Fulfill the order after receiving the tracking number from the Supplier • Send the order to "AliExpress Supplier" & Dsers • Put the orders on "Trello" due to the missing details/damaged products/ waiting from suppliers • Contact the manufacturer for the special order. • Making Discount codes for the customer • Inform the owner daily of all activities |♦| Inbound and Outbound Calls "B2B" (UK Energy) |♦| Inbound and Outbound Calls "B2B" (USA Gas Supply) |♦| Customer support for 30+ Shopify stores (Worldwide drop shipping) I also have an excellent team who is with me and always ready to work on any project related to customer service. We can provide 365 days of customer service even on holidays. It's important to me to build long-term relationships with clients, so I'm primarily looking for long-term projects. I'm flexible with my working hours and am happy to work closely with any existing freelancers you work with. Looking forward to receiving a favorable response from your side. Stay blessed! Thank you

Hello ! I'm Zainab, with over 5 years of valuable experience specializing in customer service management for e-commerce platforms, particularly Shopify stores. My expertise lies in effectively handling customer inquiries via email and ensuring seamless execution and tracking of orders and refunds in alignment with company procedures. I can provide email support, ticket and live chat support and firmly believe in fully comprehending customers needs in order to achieve customer satisfaction. Throughout my years of experience I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude. I also provide a wide range of Administrative Services including data entry, transcription, internet research, email support and social media marketing. I have good knowledge in Microsoft Word, Excel, Google Docs, Google Calender, Google Spreadsheet and Desktop. Experience Excellence in Email Support: Email Support for Yarana.de (E-commerce Store/Germany) Email Support for Sonas Deutschland (Drop shipping Store/Germany) Email Support for Kelvyshop (Drop shipping store/Netherlands) Email Support for Sundas.de (Drop shipping Store/Germany) Email Support for Cowel.de ( Drop shipping Store/Germany) Email Customer Support For Stilfuldmode.dk (E-commerce Store/Danish) Customer Support For Shopify & Virtual Assistance ( Loneros /Germany) Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, Spanish and Danish), I leverage translation tools such as Google Translate and DeepL Translator. To offer an exceptional service, I can assist you with: ✅Email Support ✅ Order Tracking ✅ Dropshipping ✅ Creating Return Labels ✅ Processing Refunds and Replacements ✅ Order Processing ➤ MY STRENGHTS ✅ Strong communication skills ✅ Customer service experience ✅ Problem-solving abilities ✅ Ability to work under pressure ✅ Team Player ✅ Attention to detail ✅ Conflict Resolution ✅ Customer Satisfaction ➤ WHY ME? ✅ Years of Experience ✅ Quick Responses ✅ Quality Output ✅ Fluent in English and Project Understanding ✅ 100% accuracy ✅ Over 10,000 emails responded ✅ Always meet deadlines as ordered (Less than 24 hours) ✅ Excellent communication skills ✅ TOP NOTCH CUSTOMER SERVICE! ➤ PLATFORMS EXCEL IN: ✅ Ticket Support Systems (Zendesk, Freshdesk, Helpdesk, Gorgias, etc.) ✅ Chat Support (LiveAgent, Slack, Whatsapp, Gmail, Discord, etc.) ✅ Social Media (Facebook, Twitter, Instagram, LinkedIn, etc.) ➤ DISPUTE MANAGEMENT: ✅ Paypal ✅ Klarna ✅ Stripe I always go an extra mile to provide quality work and build long-term relationships. I'm dedicated to provide 7 to 8 hours on daily bases. I adapt my working hours to your needs. Whether you're part of a freelancing team or in need of a committed Customer Support Representative, I'm poised to elevate your customer support initiatives. Let's embark on the journey towards progress. Feel free to reach out at your earliest convenience. Looking forward to work with you! Thanks! Kind Regards, Zainab

Thank you so much for visiting my profile. We’re living in a modern economy. The business has evolved, and customers expect not just products and services, but high-quality customer service as a standard. Customer satisfaction has a huge impact on your business's success. A low satisfaction level means your customer retention and loyalty levels will likely be below too. |♦|The services I can perform are: Call Support • Live chat operator • Email Support • Handle Property management • Answering product Question • Order Tracking • Communication Etiquette • Shopify • Order Fulfillments • Customer Satisfaction • MS-Office • Google sheet • Social Media • Translator If you are unsure about anything, we can discuss everything on hand to give you the best service with satisfaction. Feel free to check FAQs or shoot me a message through Upwork to get your work started with confidence. |♦| Please have a look at the tools I have worked for: ✔️ Live Chat Support ✔️ Email Support ✔️ Phone support ✔️ Zadarma (calling app) ✔️ Airbnb ✔️ HomeAway ✔️ Booking.com ✔️ Phone.com ✔️ Google voice ✔️ Hospitable ✔️ Vrbo ✔️ Agoda ✔️ Airtable ✔️ Guesty ✔️ Smoobo ✔️ Kross booking ✔️ New book ✔️ HomeAway ✔️ Charge Automation ✔️ Shopify ✔️ CRM ✔️ New voice media (calling app) ✔️ Ring central ✔️ Hurrier ✔️ Road Runner ✔️ Leverage ✔️ Freshdesk ✔️ Helpscout ✔️ Zoho CRM ✔️ Slack ✔️ JVZOO ✔️ Zendesk ✔️ Trello ✔️ Leverage ✔️ Freshdesk ✔️ Gorgeous ✔️ Tawk to ✔️ Reamaze ✔️ Signal ✔️ Many chats ✔️ Service Point ✔️ Google sheet ✔️ Microsoft Office ✔️ The command in Data Entry ✔️ 17 track ✔️ Deepl.com ♦ Social Media: ♦ Facebook ♦ Instagram ♦ Linked In ♦ WhatsApp ♦ Twiter ♦ Telegram |♦| I have great experience in customer service in other languages. I have already worked in these languages: || Dutch || Spanish || German ||Italian || English (US & British) || Portuguese || Norway || Swedish || Finnish || Danish |♦| I have done the following projects: |♦| Customer support for Airbnb in Austria (Chat support) • Live chat support (Airbnb, Booking.com & WhatsApp) • Handling 200+ properties • Handling Inquiries • Respond to customers within a minute and resolve their queries • Confirm bookings after receiving the all needed documents. • Informs cleaners about their schedule. |♦| Administrative Coordinator (Property management) • Quality control • Team Leading • Check all yesterday's performances (Day shift & Night Shift) • Check all messages that our team has responded to. • Mention all the pending tasks on the task tracker (Airtable) • Check the customer's necessary documents for bookings • Handling the Owner's accounts • Make a schedule for the cleaners and inform them • Confirm the customer's booking after completing the document • Informs the owner of necessary things • Handling maintenance issues. • Respond to customers and resolve their issue |♦| Admin Support for the game as a claimer (24/7) • Handling 60+ Messanger chats group. • Respond to all players within a minute. • Handling Inquiries. • Claimed back the payment from another player's account • Send the payment to other players • Keep an eye on the whole game. (24/7) |♦| Virtual Assistant for Shopify store (Worldwide) • Tickets Solving • Orders fulfillment • Orders tracking • Provide Solutions to Customer's Queries • Checking the Google Sheet where the order input automatically • Send the Google sheet to the Supplier after checking all details • Fulfill the order after receiving the tracking number from the Supplier • Send the order to "AliExpress Supplier" & Dsers • Put the orders on "Trello" due to the missing details/damaged products/ waiting from suppliers • Contact the manufacturer for the special order. • Making Discount codes for the customer • Inform the owner daily of all activities |♦| Inbound and Outbound Calls "B2B" (UK Energy) |♦| Inbound and Outbound Calls "B2B" (USA Gas Supply) |♦| Customer support for 30+ Shopify stores (Worldwide drop shipping) I also have an excellent team, and I am always ready to work on any project related to customer service. I can provide 365 days of customer service even on holidays. Building long-term client relationships is important, so I'm primarily looking for long-term projects. I'm flexible with my working hours and am happy to work closely with any existing freelancers you work with. I am looking forward to receiving a favorable response from your side. Stay blessed! Thank you