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I help SaaS and fintech companies improve customer experience, onboarding, retention, and sales performance in both English and Spanish. My name is Alvaro (AJ), and I bring 16+ years of experience in customer service, sales, onboarding, technical support, and client relationship management. I’ve worked with startups, growing businesses, and customer-focused teams handling high-volume communications while maintaining professionalism, empathy, and results-driven performance. Throughout my career, I’ve supported companies by managing customer onboarding, resolving complex support situations, handling inbound and outbound sales, and building long-term client relationships that improve retention and customer satisfaction. Areas of Expertise: • Client Onboarding & Customer Success • Fintech & SaaS Support • B2B & B2C Sales • Customer Retention • Technical Support (Tier 1) • Live Chat & Email Support • CRM Management & Automation • Administrative Support • Account Management Platforms & Tools: Zendesk, Gorgias, Intercom, Freshdesk, Shopify, HubSpot, RingCentral, AgoraPulse, Oberlo, CRM systems, and other SaaS platforms. Why Clients Work With Me: • 16+ years of customer-facing experience • Fluent English and Spanish communication • Fast learner with minimal onboarding needed • Calm, professional, and solution-oriented approach • Strong sales and retention mindset • Excellent multitasking and organizational skills • Reliable remote setup with backup internet and power I take pride in representing brands professionally, improving customer experiences, and helping businesses grow through strong communication and relationship-building. If you’re looking for someone reliable, proactive, and experienced in customer support, onboarding, sales, and fintech operations. Let’s connect. – AJ Bermudez

SALES AND MARKETING EXPERT, highly specialized with over 30 years of experience in different industries at an international level. Outstanding skills in leadership and creativity, analysis and synthesis, research and decision-making, planning, and execution. EXPERT in the BPO industry as a CUSTOMER SERVICE, SALES REP, and also as a DIGITAL TELEMARKETER. Extensive experience with different types of industries like Sales and Mkt, Finance, Insurance, Healthcare, Real Estate, Tourism, Technology, Advisory, Legal Support, etc. Worked with different leading companies in the USA, Europe, and Latin America providing services in customer service (inbound/outbound calls), appointment scheduling, live chat support, RR SS (Social Networking) support, ticket and e-mail management, technical support and assistance, sales representative, cold callings and lead generation. I manage different customer support software such as Zendesk, LiveChat, Zoho, HelpCrunch, Tidio, Cloudtalk, Odoo, HubSpot, and others. COACHING through my brand “PETER TOURISTER“, consulting and personal mentoring, sharing all my experience of the last 30 years. I provide training and support to companies and their work teams, from their structure and internal organization, strengthening and aligning their processes, developing key personnel in leadership and sales techniques focused on achieving objectives. I share Courses, Conferences, Storytelling, Networking, Webinars, Podcasts, Audiobooks, E-Books through all the tools and channels available. I am based on a solid structure of being, humanist, and entrepreneurial leader. VOICE OVER ARTIST is my main passion. I specialize in voice-overs in three languages for advertising both on radio, television and internet videos, corporate or internal videos, presentations, e-learning, product or explanatory videos, switchboards, megaphones, apps... I offer these online voice-over services from my broadcast studio for radio stations, brands, businesses, companies, shops, individuals, agencies, publishers, production companies and national and international media that need an elegant, warm and natural voice for their project with a clear, warm, rich, deep, powerful and delicate voice register. My voice in German and Spanish is native and neutral and in British it is neutral. I am also a native German/Spanish TRANSLATOR and an expert in business English.

Most businesses do not have a lead problem. They have a systems problem. I help companies build scalable sales infrastructure that turns advertising spend into predictable revenue through sales operations, automation, CRM optimization, and AI-powered workflows. With over 15 years of experience in revenue growth and sales development, I have helped businesses improve conversion efficiency, streamline pipelines, and scale outbound and inbound operations across multiple industries. As a Top Rated professional on Upwork with 10,000+ hours worked and more than $300,000 earned, I focus on building structured systems that increase visibility, accountability, and revenue performance. My experience includes: Scaling an epoxy flooring company from approximately $150K/month to over $230K/month through lead generation, appointment systems, and sales process optimization Managing a 25-agent licensed health insurance sales team Leading a 30-agent luxury yacht charter sales operation in Miami and helping triple charter revenue through improved lead handling and sales workflows Core Areas of Expertise Sales operations and process design CRM and pipeline optimization AI-powered workflow automation Inbound and outbound sales systems Lead qualification frameworks Sales scripting and conversion optimization Team management and KPI tracking Appointment-setting systems Meta and Google Ads lead flow management AI-Enhanced Sales Infrastructure Every engagement now includes intelligent automation layers designed to reduce manual work, improve response times, and increase conversion efficiency. Capabilities include: Automated lead scraping and enrichment AI-assisted lead qualification and scoring CRM workflow automation and pipeline triggers Multi-channel outreach automation (email, SMS, voicemail) AI-assisted follow-up systems Dynamic scripting and objection-handling frameworks Sales rep performance tracking dashboards Automated reporting and pipeline visibility Meta Ad Intelligence & Competitive Research I also help businesses improve advertising performance using data pulled directly from Meta’s advertising ecosystem. Before launching campaigns, I analyze competitor ads through Meta’s public Ad Library to identify creatives that have remained active for extended periods of time — often a strong indicator of sustained performance. I break down: hooks ad structure call-to-actions formats creative trends audience patterns If you already have active campaigns, I can audit historical performance data across placements, demographics, and conversion trends to identify what should be scaled, improved, or removed. The goal is simple: Build a sales and marketing system driven by data instead of guesswork. I work best with founders and business owners looking for long-term operational support, scalable systems, and measurable revenue growth. If you are looking for someone who understands both sales execution and AI-powered operational infrastructure, I would be glad to discuss how we can strengthen your revenue engine.

I am a Native English and Spanish speaker with 5 years+ of experience in customer service, virtual assistance and sales. The tasks in my previous jobs included answering emails, texts, phone calls, providing information about specific products and/or services, and keeping a good QA score (Quality Assurance). I learn and adapt quickly. I managed clients banking info and would process and update payments as well as payment plans, and had access to all their private information. I've been in multiple call centers, such as Sitel, an international call center. I have experience with basic software and many different CRM platforms. I can maintain a professional and positive attitude when faced with any type of customer or difficult situation, I have a good PC with 20 mbs of wifi, typing speed is 55 WPM, upload speed is 4.69mbs download speed is 24.49mbs. Feel free to reach out and ask me anything.

With over 10 years of experience in sales, telemarketing, and customer service, I offer expertise in Cold Calling, Lead Generation, B2B outreach, inbound and outbound campaigns, Appointment Setting, Virtual Assistance, and top-tier Customer Service. I excel in exceeding sales targets, nurturing client relationships, and delivering results. My ability to identify prospects and manage campaigns has consistently driven revenue growth. Additionally, my commitment to exceptional Sales and Customer Service has contributed to positive client experiences. I thrive in fast-paced, target-driven settings and approach tasks with unwavering responsibility. I'm impressed by the company commitment a relevant aspect of the company's mission or values, and I am eager to contribute to your continued success. I welcome the opportunity to discuss how my skills and experience can benefit. You can reach out to me if I'm a good fit to schedule an interview. Thank you for considering my application. I look forward to the possibility of working with you. Sincerely, Andrew

With 4 years of dedicated experience in sales and customer service campaigns via calls and chats, I've honed my abilities in building customer relationships, understanding their needs, and closing deals effectively. My tenure in this role has not only solidified my expertise in communication and sales techniques but also fueled my passion for continuous growth and learning in the field. I'm interested on keep growing professionally and personally. Wishing to embrace new challenges and opportunities, I am committed to expanding my skills.