You will get 1-Day Customer Support — Fashion Brand
Project details
Inbox overflowing? DMs piling up? Sometimes you just need one solid day of support to get back on track.
I'm Maria, a customer service specialist with 4+ years at fashion and lifestyle brands including Adidas and Swarovski. I jump in fast, adapt to your brand's voice quickly, and get through your backlog with care and professionalism.
No week-long commitment needed — just one day to see what it's like to have your customers properly taken care of. Many clients come back for more. 😊
I'm Maria, a customer service specialist with 4+ years at fashion and lifestyle brands including Adidas and Swarovski. I jump in fast, adapt to your brand's voice quickly, and get through your backlog with care and professionalism.
No week-long commitment needed — just one day to see what it's like to have your customers properly taken care of. Many clients come back for more. 😊
Industry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Lifestyle, Retail & Wholesale, Sports & Fitness, WellnessLanguage
EnglishWhat's included $25
These options are included with the project scope.
$25
- Delivery Time 1 day
- Number of Hours of Work 5
- Social Media Replies
- Email Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
Live Chat Support
(+ 1 Day)
+$5Frequently asked questions
About Maria Fernanda
E-commerce Customer Service | Zendesk & Shopify | Fashion Brands
Perth, Australia - 1:58 am local time
Hi, I'm Maria 👋 — a customer service specialist with 4+ years of retail and e-commerce experience across globally recognised fashion and lifestyle brands, including Adidas, Swarovski and Crop Shop Boutique.
I know what your customers feel when a package is late, a size doesn't fit, or a return goes wrong — because I've handled thousands of those moments face-to-face and behind the screen. I bring that same calm, brand-aligned energy to every ticket, DM, and email I handle for you.
What I can take off your plate:
👗 Customer tickets & email support (order issues, returns, exchanges, complaints)
📩 Instagram & social media DMs
🛍️ Product listing support on Shopify
📦 Order tracking and follow-ups
⚡ CRM & helpdesk management (Zendesk, Gorgias)
Why brands trust me:
✅ Former Adidas sales associate (2.5+ years, Australia) — I know fashion retail inside out
✅ Assistant Manager at Swarovski — trained in premium customer experience and brand standards
✅ Commonwealth Bank dispute resolution — de-escalation, empathy, and problem-solving under pressure
✅ Fluent in English & Portuguese, intermediate Spanish
✅ Quick adopter of new tools — Zendesk, Shopify, Google Workspace
If you're looking for someone who treats your customers the way you would: I'm that person and I'd love to be part of your team.
📩 Let's chat about how I can support your team.
Steps for completing your project
After purchasing the project, send requirements so Maria Fernanda can start the project.
Delivery time starts when Maria Fernanda receives requirements from you.
Maria Fernanda works on your project following the steps below.
Revisions may occur after the delivery date.
Quick Onboarding
You share access to your inbox or helpdesk and a quick brief on your brand tone. I get up to speed fast — no long onboarding needed.
Full Day Support
I handle all incoming and backlogged tickets, emails, and DMs — responding promptly and in your brand's voice throughout the day.