You will get 1-Week Fashion E-commerce Customer Service Trial
Project details
Running a fashion or lifestyle brand means your customers expect fast, warm, and on-brand support — every single time. But keeping up with emails, tickets, and DMs while also growing your business? That's a lot.
That's where I come in.
I'm Maria, a customer service specialist with 4+ years of experience at globally recognised fashion and lifestyle brands — including Adidas and Swarovski in Australia. I know your world, I know your customers, and I know how to represent your brand like it's my own.
This trial week is designed to be zero-risk: you see exactly how I work, how I communicate, and how I handle your customers — before committing to anything long-term. Most clients choose to continue after the trial. I'll let my work speak for itself.
That's where I come in.
I'm Maria, a customer service specialist with 4+ years of experience at globally recognised fashion and lifestyle brands — including Adidas and Swarovski in Australia. I know your world, I know your customers, and I know how to represent your brand like it's my own.
This trial week is designed to be zero-risk: you see exactly how I work, how I communicate, and how I handle your customers — before committing to anything long-term. Most clients choose to continue after the trial. I'll let my work speak for itself.
Industry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Lifestyle, Retail & Wholesale, Sports & Fitness, WellnessLanguage
EnglishWhat's included $175
These options are included with the project scope.
$175
- Delivery Time 7 days
- Number of Hours of Work 35
- Social Media Replies
- Email Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
Live Chat Support
(+ 7 Days)
+$20Frequently asked questions
About Maria Fernanda
E-commerce Customer Service | Zendesk & Shopify | Fashion Brands
Perth, Australia - 7:43 am local time
Hi, I'm Maria 👋 — a customer service specialist with 4+ years of retail and e-commerce experience across globally recognised fashion and lifestyle brands, including Adidas, Swarovski and Crop Shop Boutique.
I know what your customers feel when a package is late, a size doesn't fit, or a return goes wrong — because I've handled thousands of those moments face-to-face and behind the screen. I bring that same calm, brand-aligned energy to every ticket, DM, and email I handle for you.
What I can take off your plate:
👗 Customer tickets & email support (order issues, returns, exchanges, complaints)
📩 Instagram & social media DMs
🛍️ Product listing support on Shopify
📦 Order tracking and follow-ups
⚡ CRM & helpdesk management (Zendesk, Gorgias)
Why brands trust me:
✅ Former Adidas sales associate (2.5+ years, Australia) — I know fashion retail inside out
✅ Assistant Manager at Swarovski — trained in premium customer experience and brand standards
✅ Commonwealth Bank dispute resolution — de-escalation, empathy, and problem-solving under pressure
✅ Fluent in English & Portuguese, intermediate Spanish
✅ Quick adopter of new tools — Zendesk, Shopify, Google Workspace
If you're looking for someone who treats your customers the way you would: I'm that person and I'd love to be part of your team.
📩 Let's chat about how I can support your team.
Steps for completing your project
After purchasing the project, send requirements so Maria Fernanda can start the project.
Delivery time starts when Maria Fernanda receives requirements from you.
Maria Fernanda works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Brand Alignment
I review your brand guidelines, tone of voice, and existing customer service processes. If needed, we have a quick call or chat to align on priorities before day one.
Access & Setup
You give me access to your helpdesk, inbox, or DMs. I familiarise myself with your tools, open tickets, and any ongoing customer cases.