You will get 10 organic feedback from your french customers.
Project details
You will get 10 organic customer feedback from your french clients. I will contact them through phone , sms , or email.
What's included $15
These options are included with the project scope.
$15
- Delivery Time 2 days
- Number of Hours of Work 1
3 reviews
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NG
NEO G.
Oct 18, 2024
Virtual Assitant_French Language
Your ideas are fresh and innovative, and reliability and professionalism are commendable.
RD
Reynaldo D.
Mar 24, 2023
French Virtual Assistant (Located in France)
JM
Jurgen M.
Dec 10, 2020
French National to acquire Phone Service
Your help has made my job much easier. I really appreciate your time and effort.
About Maria Lourdes
French or English Account Manager / Tech support/VA
100%
Job Success
Vallet, France - 1:55 am local time
My name is Maria-Lourdes Bourgeois. I have over 20 yrs of experience in Customer Service and through Upwork, I’ve had the opportunity to connect with inspiring clients, many of whom have become long-term collaborators and even friends.
So why me? I offer 3 things but not limited to:
1. First-Contact Resolution & Efficiency
I focus on solving issues during the first interaction, which reduces repeat calls, saves time for both the customer and the company, and improves CSAT and NPS scores.
2. Tech-Savvy + Clear Communication
I can translate complex technical issues into simple, easy-to-follow solutions. This minimizes customer frustration and increases their confidence in the product/service.
Tools: Zendesk, shopify, O365, Jira, Social Medias
3. Proactive Customer Care
I don’t just solve the immediate issue — I look for patterns and anticipate potential problems. By providing tips, resources, or preventative guidance, I help reduce future support requests and create a long-term positive customer experience.
In short, I give high quality care.
Tools used: Zendesk, Briaphone, Jira, O365, Shopify, google, gmail etc..
Thank you for considering my application for a long-term collaboration. I look forward to the possibility of contributing to your team.
Best Regards,
Maria
Steps for completing your project
After purchasing the project, send requirements so Maria Lourdes can start the project.
Delivery time starts when Maria Lourdes receives requirements from you.
Maria Lourdes works on your project following the steps below.
Revisions may occur after the delivery date.
Contact customer
I have my local mobile phone to contact customers through sms or voice. For email, of course I will need their email addresses for this.
Ask specific questions to customers:
1. Was the online transaction smooth? 2. Was it delivered on time? 3. What is the quality of the product? 4. Happy or not with the product?