You will get 24/7 Customer Support & Call Center Operations for US Clients
Rising Talent
Rising Talent
Project details
Scale your business with a Dallas-managed, 24/7 high-performance BPO partner.
Stop managing individuals and start leveraging a proven operational system. We provide 24/7 Customer Support and Call Center Operations specifically designed for US-based Logistics, Healthcare, SaaS, and E-commerce brands. With a strategic office in Dallas, Texas, and a state-of-the-art 22,500 sqft delivery center in Dhaka, we bridge the gap between premium US accountability and 60-70% cost-savings.
Why Top US Brands Partner With Us:
Managed Excellence: You work with a US-based lead; we manage 800+ specialists, QA, and shift rotations.
KPI-Driven Results: We drive CSAT, NPS, and resolution rates through structured SOPs.
Technical Backbone: Powered by Codezzi, we offer seamless integration with HubSpot, Salesforce, GHL, and Zendesk.
Security: ISO 9001/27001 certified with 99.99% uptime.
Core Capabilities:
24/7 Omnichannel Support (Phone, Chat, Email)
Proactive Outbound Sales & Appointment Setting
Logistics Back-Office & Healthcare RCM Support
From a small pilot to a full-scale department, we design the operational engine that fuels your growth. Let’s build your team today.
Stop managing individuals and start leveraging a proven operational system. We provide 24/7 Customer Support and Call Center Operations specifically designed for US-based Logistics, Healthcare, SaaS, and E-commerce brands. With a strategic office in Dallas, Texas, and a state-of-the-art 22,500 sqft delivery center in Dhaka, we bridge the gap between premium US accountability and 60-70% cost-savings.
Why Top US Brands Partner With Us:
Managed Excellence: You work with a US-based lead; we manage 800+ specialists, QA, and shift rotations.
KPI-Driven Results: We drive CSAT, NPS, and resolution rates through structured SOPs.
Technical Backbone: Powered by Codezzi, we offer seamless integration with HubSpot, Salesforce, GHL, and Zendesk.
Security: ISO 9001/27001 certified with 99.99% uptime.
Core Capabilities:
24/7 Omnichannel Support (Phone, Chat, Email)
Proactive Outbound Sales & Appointment Setting
Logistics Back-Office & Healthcare RCM Support
From a small pilot to a full-scale department, we design the operational engine that fuels your growth. Let’s build your team today.
Purpose
BusinessIndustry
Construction, Ecommerce, Food & Beverage, Logistics & Supply Chain Management, Real Estate, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$450
|
Standard
$1,450
|
Advanced
$3,200
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Outbound Calls | 40 | 150 | 400 |
Number of Email Sends | 100 | 500 | 1500 |
Scriptwriting | - | ||
Summary Report | - | - | - |
Lead List | - |
Frequently asked questions
About Md Musnad E
Lead Generation, Sales Ops & Customer Support | Scalable Teams
Lewisville, United States - 8:40 pm local time
I build and manage dedicated teams that handle lead generation, customer support, and back-office operations, so you can focus on closing and scaling.
I specialize in Business Process Outsourcing (BPO), lead generation, customer support, and operational infrastructure. As your US-based point of contact in Lewisville, TX, I ensure accountability and strategy, while my 480+ seat offshore team executes at scale.
Think of me as the architect. My agency is the engine.
Execution Framework:
Operational Blueprint: I analyze bottlenecks in lead generation, sales pipelines, customer support, and backend operations, then design systems to improve efficiency and scalability.
Team Deployment: I provide trained teams for cold calling, appointment setting, customer support, virtual assistance, logistics back office, and healthcare support, integrated into your workflow.
Performance Management: I manage KPIs, QA, reporting, and SLAs so you focus on growth, not daily operations.
Core Services:
Lead Generation & Sales: B2B/B2C cold calling, appointment setting, and pipeline building for industries like janitorial, solar, MCA, and real estate.
Customer Support & Back Office: 24/7 call center, email/chat support, dispatch, data entry, and CRM management.
Logistics & Operations: Freight dispatch, load tracking, BOL processing, and TMS management (McLeod, DAT, Truckstop).
Healthcare Support: Medical billing, AR follow-up, insurance verification, and RCM support.
Software & Digital: Custom CRM/ERP development, web/mobile apps, SEO, and digital marketing.
If you’re ready to move beyond task outsourcing and build a scalable, process-driven operation, let’s connect.
Send a message to discuss your project or schedule a quick strategy call.
Steps for completing your project
After purchasing the project, send requirements so Md Musnad E can start the project.
Delivery time starts when Md Musnad E receives requirements from you.
Md Musnad E works on your project following the steps below.
Revisions may occur after the delivery date.
Operational Audit & CRM Integration
We review your SOPs, audit current workflows, and sync with your CRM (HubSpot, GoHighLevel, etc.) to ensure seamless data flow between our teams.
Training & Knowledge Transfer
Our Dallas-led management trains the dedicated offshore team on your brand voice, product knowledge, and specific call/chat scripts for consistent delivery.