You will get 24/7 customer support with affordable rates.
Top Rated
Top Rated
Project details
I have been working in the field of customer service for 10 years. I have experience working on different campaigns and projects as a customer support representative.
I have worked on different projects and provided support via phone, email, and chat and this just gives me the right experience to work. Throughout this time, I've gained a lot of experience from multiple telecommunication companies that I've worked with.
This summary does not adequately provide an in-depth view of all my abilities and qualifications. However, if you choose to work with me, you will see:
- A demonstrated ability to effectively handle situations or inquiries while working within
policy, procedures, and standard processes.
- My ability to analyze, prioritize, and resolve client requests or issues quickly and effectively. - Exceptional communication skills, both orally and in writing.
Highly skilled at using the following platforms:
✔ Freshdesk
✔ Google Suite
✔ Intercom
✔ Shopify
✔ Slack
✔ Intercom
✔ ZenDesk
Is there an unfamiliar tool that you'd like me to use for your specific business needs? Definitely looking to add more to the list.
I have worked on different projects and provided support via phone, email, and chat and this just gives me the right experience to work. Throughout this time, I've gained a lot of experience from multiple telecommunication companies that I've worked with.
This summary does not adequately provide an in-depth view of all my abilities and qualifications. However, if you choose to work with me, you will see:
- A demonstrated ability to effectively handle situations or inquiries while working within
policy, procedures, and standard processes.
- My ability to analyze, prioritize, and resolve client requests or issues quickly and effectively. - Exceptional communication skills, both orally and in writing.
Highly skilled at using the following platforms:
✔ Freshdesk
✔ Google Suite
✔ Intercom
✔ Shopify
✔ Slack
✔ Intercom
✔ ZenDesk
Is there an unfamiliar tool that you'd like me to use for your specific business needs? Definitely looking to add more to the list.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual AssistanceWhat's included
| Service Tiers |
Starter
$50
|
Standard
$250
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 1 day | 15 days | 30 days |
Number of Revisions | 1 | 2 | 5 |
About Zubair
Customer Support & Operations Manager | SaaS | Zendesk | Shopify | MBA
94%
Job Success
Lahore, Pakistan - 6:17 pm local time
I'm Justin. I've spent 15 years working inside customer operations for SaaS companies and ecommerce brands. I've managed large support teams, built processes from zero, handled escalations, implemented tools like Zendesk, Freshdesk, and Intercom, and helped businesses go from chaotic inboxes to smooth, scalable support systems.
I hold an MBA and I think about customer support the way a business owner does — not just "answer the ticket" but "why is this ticket happening, how do we reduce it, and how do we turn this customer into a loyal one."
On Upwork I'm Top Rated with 100% Job Success across 27 contracts. I show up, I communicate clearly, and I do what I say I will do. Every time.
What I can do for you:
— Manage your support inbox, live chat, and tickets daily
— Set up and manage Zendesk, Freshdesk, Intercom or any helpdesk tool
— Handle Shopify and ecommerce customer issues end to end
— Manage chargebacks, disputes, refunds and escalations
— Build SOPs, scripts and training documents for your team
— Take over your admin, data entry and virtual assistant tasks
— Report on support performance with real insights, not just numbers
If you want someone who treats your business like their own — not just someone to clear a queue — let's talk.
Steps for completing your project
After purchasing the project, send requirements so Zubair can start the project.
Delivery time starts when Zubair receives requirements from you.
Zubair works on your project following the steps below.
Revisions may occur after the delivery date.
Requirements
Please provide all the necessary details of the required services