You will get 24/7 Taxi Dispatching with GPS Tracking & Driver Coordination
Project details
I will professionally manage your taxi or ride dispatching operations with 24/7 availability, real-time GPS tracking, and smooth coordination between drivers and passengers. Ideal for taxi companies, Uber-style platforms, and private fleets.
What's included
| Service Tiers |
Starter
$40
|
Standard
$70
|
Advanced
$570
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 4 | 8 | 72 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
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About Muhammad
Customer Support Lead & Operations Specialist | Zendesk & Dispatch
Nowshera Cantonment, Pakistan - 3:39 pm local time
As the founder of RENT A SKILL (a remote support operations business), I’ve trained and led teams of up to 35+ operators. I understand onboarding, SOP development, and quality control inside and out. When hired individually on Upwork, I personally execute and handle your account directly—bringing senior-level operational discipline to your daily tasks.
Core Capabilities & Services:
• Customer Support & Experience: High-volume ticket resolution via Zendesk, Gorgias & Freshdesk, Live Chat, Email, and Phone Support; calm and empathetic de-escalation of difficult inquiries.
• Dispatch & Operations: Security, transport, and field service dispatch; handling last-minute shift call-offs, emergency coverage, attendance tracking, and appointment scheduling.
• CRM & Administrative Operations: Contact, pipeline, and record management across Salesforce CRM, HubSpot, and Zoho CRM; custom reporting using Google Workspace and MS Excel.
• Team & Process Leadership: Creating standard operating procedures (SOPs), quality monitoring, and managing daily team task assignments.
Tools I Use Daily:
Zendesk | Gorgias | Freshdesk | Salesforce CRM | HubSpot | Google Workspace | MS Excel | Slack | ClickUp | Notion | GuardsPro
Communication & Availability:
Fluent professional English with extensive experience supporting North American clients during US business hours. Available for long-term support and operational lead roles.
Send me an invite or message to discuss how I can streamline your support operations!
Steps for completing your project
After purchasing the project, send requirements so Muhammad can start the project.
Delivery time starts when Muhammad receives requirements from you.
Muhammad works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Setup & Onboarding
Receive your team details, service area, shift hours, and communication preferences. I’ll confirm access to dispatch tools (if any) and set up coordination channels (WhatsApp, phone, CRM, etc.).
Daily Dispatch Execution
Begin handling ride bookings, assigning drivers, tracking trips via GPS, and updating customers or drivers on any delays or changes.