You will get 24/7 technical / customer support
Project details
I aim to provide best user experience for your potential and existing customers without any boundaries of time and location.
I will provide 24/7 support to your customers in a timely and professional manner may it chat support, Zendesk support, phone support or email support.
I can easily adapt to any CRM software you use.
As your business is always open in an online market therefore 24/7 support ensures business round the clock.
I will perform purchase funnel/conversion testing once every 24 hours to make sure that there are no hiccups in the successful transactions.
In case of any issues, I can report the problem to your engineering team to avoid any business downtime.
I will provide 24/7 support to your customers in a timely and professional manner may it chat support, Zendesk support, phone support or email support.
I can easily adapt to any CRM software you use.
As your business is always open in an online market therefore 24/7 support ensures business round the clock.
I will perform purchase funnel/conversion testing once every 24 hours to make sure that there are no hiccups in the successful transactions.
In case of any issues, I can report the problem to your engineering team to avoid any business downtime.
Project Type
Data Entry, Ecommerce Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$200
|
Standard
$350
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 2 days | 2 days | 2 days |
Number of Revisions | 1 | 2 | 3 |
About Madiha
Expert Technical Support Engineer & WordPress Developer
Islamabad, Pakistan - 6:43 am local time
I have successfully optimized multiple WooCommerce stores to increase sales by implementing custom plugins for search engine optimization and developing custom code to integrate the websites with third-party courier companies and payment partners.
I prioritize customer satisfaction as the foundation of my work. I ensure this by consistently providing:
▪️Timely and effective communication
▪️SEO optimized and well-commented code for optimal performance and load speed
▪️Extensive testing for cross-browser compatibility
▪️Continued support even after the completion of the project.
With years of experience as a Technical Support Engineer, I am confident in my ability to deliver exceptional customer service to users of custom software, web portals, websites and e-commerce purchase funnels.
My technical support strengths include:
▫️Developing and implementing standard operating procedures and efficient workflows to streamline processes and support business growth.
▫️Expertise in launching and optimizing support systems such as help desks and knowledge bases, with hands-on experience in Zendesk, JIRA, and Confluence.
▫️Continuously monitoring and improving customer experience through the creation and review of success metrics and Service Level Agreements (SLA's).
▫️Proactively identifying and addressing bugs and issues that may impact customer experience across multiple operating systems and browsers.
▫️Communicating technical issues to engineers in a clear and professional manner for timely resolution.
Additionally, I am able to provide:
🔸Exceptional communication skills with customers and clients, ensuring that all interactions are handled with expertise.
🔸Proficient management of help desk systems such as Zendesk and Kayako.
🔸The ability to effectively handle complex calls and situations, with a strong understanding of customer service and sales principles and practices.
🔸Strong problem-solving skills and a deep understanding of user experience and conversion rate optimization.
🔸A proven track record of demonstrating empathy and understanding while interacting with customers, as well as excellent listening and communication skills.
🔸Proactive identification and analysis of issues and bugs on your website that may impact the customer experience.
I am able to provide a wide range of services with exceptional technical and communication skills, including:
🔹Comprehensive customer service and support
🔹Efficient order processing and product listing
🔹Proficient management of help desk systems such as Zendesk
🔹24/7 team management and support
🔹Phone, chat, and email support
🔹Virtual assistance and technical support
🔹Onboarding for customers and employees
🔹Answering product-related questions
🔹Website and software testing and quality assurance (QA)
🔹Purchase funnel testing and optimization
Thank you for considering my profile.
Please don't hesitate to reach out if you have any questions or to discuss your project needs.
Best regards,
Madiha
Steps for completing your project
After purchasing the project, send requirements so Madiha can start the project.
Delivery time starts when Madiha receives requirements from you.
Madiha works on your project following the steps below.
Revisions may occur after the delivery date.
Client support
Provide client support as described in the package