You will get 24/7 Weekend Customer Support (Chat, Email & Phone) & Community Moderation
Top Rated
Top Rated
Project details
As an experienced customer support Rep, I can provide flexible, reliable, and professional weekend customer service that keeps your business running smoothly. I handle online chat, email, phone support, and ticket management, including community moderation and monitoring unsafe content, even on social media, all with empathy and efficiency to ensure customer satisfaction.
I offer 24/7 weekend coverage with flexible shifts scheduled at your convenience, so your customers and community always get the timely support they need. My dedication to communication etiquette and attention to detail ensures every interaction reflects your brand positively. Whether it’s follow-ups, order tracking, escalations, or moderating your community while you rest, I provide consistent, high-quality support tailored to your business.
With my focus on flexibility, problem-solving, and personalized service, you can be confident your weekend support and community moderation are in reliable hands, keeping your customers happy, engaged, and safe.
I offer 24/7 weekend coverage with flexible shifts scheduled at your convenience, so your customers and community always get the timely support they need. My dedication to communication etiquette and attention to detail ensures every interaction reflects your brand positively. Whether it’s follow-ups, order tracking, escalations, or moderating your community while you rest, I provide consistent, high-quality support tailored to your business.
With my focus on flexibility, problem-solving, and personalized service, you can be confident your weekend support and community moderation are in reliable hands, keeping your customers happy, engaged, and safe.
Purpose
PersonalIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$18
|
Standard
$24
|
Advanced
$30
|
|---|---|---|---|
| Delivery Time | 2 days | 2 days | 2 days |
Number of Hours of Work | 6 | 8 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
5 reviews
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Claudia Maria C.
May 9, 2026
Part-Time Student Recruitment Team Coordinator (Remote)
Anastasia was a pleasure to work with throughout the collaboration. She demonstrated excellent communication skills, professionalism, and strong attention to detail in every task assigned. She was proactive, reliable, and always willing to support the team when needed.
What stood out the most was her accountability and commitment to delivering quality work on time. She also conducted interviews in a very professional manner, creating a positive experience for candidates while representing the company professionally and confidently.
She stayed organised, communicated clearly during the entire process, and consistently showed a high level of dedication. I highly recommend Anastasia to anyone looking for a reliable and trustworthy freelancer. I would definitely work with her again in the future.
What stood out the most was her accountability and commitment to delivering quality work on time. She also conducted interviews in a very professional manner, creating a positive experience for candidates while representing the company professionally and confidently.
She stayed organised, communicated clearly during the entire process, and consistently showed a high level of dedication. I highly recommend Anastasia to anyone looking for a reliable and trustworthy freelancer. I would definitely work with her again in the future.
JA
Jamaica A.
May 8, 2026
Junior Project Manager - Nonprofit Organization
Annastasia served as a Junior Project Manager and brought warmth, resilience, and creativity to the team. She consistently demonstrated a strong willingness to grow, take feedback thoughtfully, and continue showing up even during challenging moments. Her ability to balance professionalism with genuine care for others made her an important part of the team dynamic.
She contributed across a variety of operational and creative projects, including training materials, instructional videos, communications, and event-related support. Annastasia was recognized for her collaboration, adaptability, and the positive energy she brought into team spaces. Colleagues frequently described her as easy to work with, encouraging, and deeply supportive of others.
Beyond her day-to-day responsibilities, Annastasia showed emotional intelligence, vulnerability, and perseverance. She approached her work with sincerity and heart, while continuing to strengthen her confidence and leadership skills over time. She would be a strong addition to teams looking for someone who is thoughtful, dependable, collaborative, and committed to personal and professional growth.
She contributed across a variety of operational and creative projects, including training materials, instructional videos, communications, and event-related support. Annastasia was recognized for her collaboration, adaptability, and the positive energy she brought into team spaces. Colleagues frequently described her as easy to work with, encouraging, and deeply supportive of others.
Beyond her day-to-day responsibilities, Annastasia showed emotional intelligence, vulnerability, and perseverance. She approached her work with sincerity and heart, while continuing to strengthen her confidence and leadership skills over time. She would be a strong addition to teams looking for someone who is thoughtful, dependable, collaborative, and committed to personal and professional growth.
AM
Andrew M.
May 3, 2026
Interview Practice Assistant
Annastasia goes above and beyond for her clients, I will definitely be working with her again in the future.
JA
Jamaica A.
Feb 9, 2026
Project Manager - Nonprofit Organization
ID
Ida D.
Nov 19, 2025
Data Entry Specialist
About Annastasia
Executive Virtual Assistant | Operations Coordinator | Client Support
100%
Job Success
Abuja, Nigeria - 10:07 am local time
. I ensure that every inquiry gets a timely response, and every workflow stays on track. Because how your clients are treated reflects directly on your reputation,
I'm Annastasia, an Operations Coordinator, Executive Virtual Assistant, and Client-Facing Virtual Assistant with 6 years of experience helping service-based businesses, coaches, and founders stay responsive, organized, and operationally efficient.
I support both the front end and back end of your business, from client communication and calendar management to administrative support and day-to-day coordination, acting as an operations manager for the details that keep your business running smoothly so your clients receive consistent, professional customer service.
WHAT I HELP YOU WITH
Client & Customer Support:
I manage customer support and communications with professionalism, empathy, and brand consistency, strengthening trust through clear, consistent communications and improving the overall client experience.
- Live chat, email, and phone customer support
- Client onboarding and customer service
- Communications and follow-ups
- Customer retention support
- Inquiry resolution and escalation handling
- Ticketing and order tracking
- SLA management and response coordination
- Remote team support
Virtual Assistance & Administrative Support
As your virtual assistant and operations coordinator, I keep administration structured through calendar management, inbox management, scheduling, and administrative task coordination, so you can focus on growth and client delivery.
- Inbox management and email communications:
- Calendar management and scheduling
- Administrative support, data entry, and file organization
- CRM updates and digital asset management
- Task, workflow, and communications coordination
- Project support and internal communications
- Team onboarding and support
- Reporting and research
- Light recruitment and candidate scheduling support, when needed
Operations & Online Business Support:
Working as an operations coordinator across your tools and platforms, I keep administration and project delivery moving without gaps.
- Project management across Asana, Trello, ClickUp, and Monday
- Website updates and content uploads on Wix
- Event coordination through Eventbrite and Calendly
- Email marketing support and newsletters
Results That Speak for Themselves:
- Improved client satisfaction through consistent communications and follow-ups
- Reduced complaints through proactive customer support
- Strengthened response and resolution efficiency by up to 35%
- Helped clients reclaim 20+ hours weekly through administrative and operations support
- Improved task completion and delivery consistency, with scheduling and turnaround time improved by 50%
TOOLS & PLATFORMS
Google Workspace: Gmail, Google Docs, Google Sheets, Google Drive, Google Calendar, Google Meet
Microsoft Suite: Outlook, Word, Excel, OneDrive, Teams, Outlook Calendar
CRM & Support: Zendesk, Freshdesk, Intercom, Zoho Desk, HubSpot, Kajabi
Project Management: Asana, Trello, ClickUp, Monday, Bitrix24, Notion
Communication & Collaboration: Slack, Zoom, Discord, Kumospace
Scheduling & Events: Calendly, Picktime, Eventbrite, Wix
AI Tools: Claude, ChatGPT, Gemini
Hiring Platforms: Indeed
If you're a coach, consultant, founder, or service-based business owner who needs reliable communications support, client-facing customer service, calendar management, and administrative help, I can step in as your operations coordinator and keep your support business organized, responsive, and professional.
Send me a message and let's talk about how I can support your business.
Steps for completing your project
After purchasing the project, send requirements so Annastasia can start the project.
Delivery time starts when Annastasia receives requirements from you.
Annastasia works on your project following the steps below.
Revisions may occur after the delivery date.
Review requirements, expectations, and guidelines to ensure full alignment.
Study provided knowledge bases, product knowledge, and support workflows.