You will get a high quality guaranteed job as your dedicated virtual assistant
Top Rated
Project details
Hi there, call me Helena - Your Resourceful and Dedicated Executive Virtual Assistant. I have extensive knowledge of assisting executives in managing their personal and career lives as an effective Virtual Assistant. My goal is to provide you with quality support that you can consistently rely on so you have more time to invest in your business goals.
I would help keep you on track and in tune with your workforce by effectively managing your calendar, inbox, travel plans, meeting arrangement, internet research, billings and payments, data entry, and any other tasks assigned to me allowing you to focus on other projects that would create high productivity in return.
I carry out my duties diligently, being a team player also and eager to learn new skills. I have over 2 years of experience as an assistant. I am proactive, passionate about what I do, and have a strong work ethic.
Do you want to work with me? Here are a few things I can do for you;
-Appointment Scheduling and Booking
-Calendar Management
-Phone call management
-Customer service
-Administrative support
-Email management
-Data entry
-Event management
-Web research
I am here to discuss this further.
I would help keep you on track and in tune with your workforce by effectively managing your calendar, inbox, travel plans, meeting arrangement, internet research, billings and payments, data entry, and any other tasks assigned to me allowing you to focus on other projects that would create high productivity in return.
I carry out my duties diligently, being a team player also and eager to learn new skills. I have over 2 years of experience as an assistant. I am proactive, passionate about what I do, and have a strong work ethic.
Do you want to work with me? Here are a few things I can do for you;
-Appointment Scheduling and Booking
-Calendar Management
-Phone call management
-Customer service
-Administrative support
-Email management
-Data entry
-Event management
-Web research
I am here to discuss this further.
Purpose
BusinessIndustry
Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Ecommerce, Education, Environmental, Events Planning, Fashion & Apparel, Financial Services, Legal, Lifestyle, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Photography, Real Estate, Retail & Wholesale, Software, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included $10
These options are included with the project scope.
$10
- Delivery Time 5 days
- Number of Hours of Work 40
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Fast 4 Days Delivery
+$20
Additional Hour of Work
+$20
6 reviews
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This project doesn't have any reviews.
RZ
Rick Z.
May 1, 2026
Find profitable STR approved subleases in USA
Contractor provided 0 results in 2x the time of other contractors
NC
Nathan C.
Aug 18, 2025
Virtual Assistant Needed for Property Management Business
Helena outperformed our expectations - she would be a credit to any future partnerships and I highly recommend. Helena joined us from the first day of operations and adapted to our constant changes with grace. Thank you again Helena and I wish you the best in all future endeavors!
BA
Bilal A.
Sep 18, 2024
Virtual assistant needed for North American timezones
DH
Dan H.
Jun 25, 2024
Now Hiring: Part-Time General VA/Admin Assistant
BI
Bnb I.
Sep 5, 2023
BNB Innovations Team
About Helena
Airbnb Guest Support Specialist | STR Property Finder | Guesty Expert
96%
Job Success
Lagos, Nigeria - 3:40 pm local time
You’re in the right place👋
I’m a dedicated Vacation Rental Virtual Assistant specializing in day-to-day operations management, from handling guest communication and coordinating check-ins/check-outs, to managing bookings, overseeing cleaners and maintenance, and ensuring everything runs seamlessly behind the scenes while also achieving a 5 star rating continuously.
My Mission?
To help you save time, boost occupancy, make more money and grow your rental business effortlessly so you can focus on scaling and expanding while I handle the rest.
🔑 Here’s How I Can Help You Scale Your Airbnb & Vacation Rental Business:
✔️ Guest Communication & Support
I provide prompt, friendly, and professional guest communication, handling inquiries, resolving issues, and ensuring every guest enjoys a seamless, 5-star experience from booking to checkout.
✔️ Bookings & Calendar Coordination
I expertly manage reservations across platforms like Airbnb, VRBO, and Bookingdotcom, using tools such as Guesty, Hospitable, and OwnerRez to streamline calendars, automate messages, and prevent double bookings.
✔️ Check-In / Check-Out Management
From digital access to detailed arrival instructions, I handle the entire check-in and check-out process ensuring guests enjoy a smooth arrival and departure experience every time.
✔️ Cleaning & Maintenance Coordination
I liaise with cleaners, vendors, and maintenance teams to schedule turnovers, track property issues, and maintain your rental to the highest hospitality standards ensuring every guest walks into a spotless space.
✔️ Listing Optimization & Airbnb SEO
Using proven Airbnb SEO strategies, I optimize your listings from crafting attention-grabbing titles and descriptions to refining images and pricing. I also utilize tools like AirDNA and PriceLabs to boost visibility, rankings, and revenue.
✔️ Guesty PMS Setup & Automation
As a Guesty expert, I handle complete setup, workflow automation, task templates, and system customization simplifying your operations and minimizing manual work.
✔️ Property Research & Investment Assistance
Looking to expand your portfolio? I conduct detailed market and ROI analysis using tools like Zillow and Trulia to help identify high-performing properties and profitable investment opportunities.
✔️ Refunds, Disputes & Escalations
I manage all refund requests and guest escalations through Airbnb or booking platform support, ensuring issues are handled quickly, fairly, and within platform guidelines.
💼 Tools & Platforms I Use Daily:
✔️Airbnb | Bookingdotcom| VRBO | Direct Website
✔️ Guesty | Hospitable
✔️ AirDNA | PriceLabs
✔️ Google Suite | Notion | Excel | Asana | Zapier
✔️ RingCentral | Slack | Calendly | Whatsapp | BoLine
✔️ Zillow | Trulia | Hotpad | Realtor | Facebook MarketPlace
🌟 Why Do Clients Love Working with Me?
✅ I’m proactive, organized, and resourceful
✅ I understand the STR industry inside out
✅ I take ownership of my responsibilities and deliver results
✅ I’m experienced in virtual assistant roles that demand high professionalism, speed, and discretion
✅ I care about your business like its mine, because your success is my mission
💬 A Little About Me
I’m passionate about helping hosts and property owners run efficient, guest-focused, and profitable vacation rentals. With experience in hospitality, guest relations, and operations management, I bring organization, consistency, and heart to everything I do.
I’m not just here to manage your listings, I’m here to help you grow your business, build guest loyalty, and elevate your hosting experience.
💼 Let’s work together to streamline your short-term rental operations, delight your guests, and increase your bookings.
Send me a message today, your next 5-star review is just one great guest experience away!
Steps for completing your project
After purchasing the project, send requirements so Helena can start the project.
Delivery time starts when Helena receives requirements from you.
Helena works on your project following the steps below.
Revisions may occur after the delivery date.
Availability
1. Chat with client regarding the project to confirm availability
Client Instruction
Take instruction from the client on how to carry out the project if there is a preferred method