You will get 40 hours of customer support coverage
Top Rated
Project details
I will help you deal with your customer enquiries for a whole month (160 hours).
I will maintain a 48-hour response time.
85% Satisfatcion score
Personalised communication with customers to increase their trust in the brand
I will maintain a 48-hour response time.
85% Satisfatcion score
Personalised communication with customers to increase their trust in the brand
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Media & Entertainment, Real Estate, Retail & Wholesale, Transportation & Automotive, WellnessLanguage
EnglishWhat's included $1,600
These options are included with the project scope.
$1,600
- Delivery Time 30 days
- Number of Hours of Work 160
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
26 reviews
(20)
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This project doesn't have any reviews.
DS
Deanna S.
Apr 21, 2026
Customer Service Agent for eCommerce Brand
Samiea has been an exceptional Customer Support Agent and a valued part of our team for over a year. She consistently provided thoughtful, professional, and empathetic support to our customers, ensuring a positive experience in every interaction.
She is reliable, detail-oriented, and communicates clearly, both with customers and internally. Samiea also showed great initiative and handled her workload with efficiency and care, even during busy periods.
It has truly been a pleasure working with her, and I’m grateful for the contribution she’s made to our team. I highly recommend her to any company looking for a dedicated and skilled support professional. Wishing her continued success in her next role!
She is reliable, detail-oriented, and communicates clearly, both with customers and internally. Samiea also showed great initiative and handled her workload with efficiency and care, even during busy periods.
It has truly been a pleasure working with her, and I’m grateful for the contribution she’s made to our team. I highly recommend her to any company looking for a dedicated and skilled support professional. Wishing her continued success in her next role!
MF
Mak F.
Aug 26, 2025
Administrative Assistant
Wonderful experience and projects completed on time!
RL
Roy L.
Aug 19, 2025
E-commerce sales process testing
Excellent collaboration. Clear communicator, fast turnaround, and dependable results. Will definitely work together again.
DH
Dep H.
Aug 5, 2025
Customer Service
FS
Federico S.
May 5, 2025
Elite Backend Manager Wanted – Fashion Dropshipping Expert ONLY
About Samiea
E-commerce customer Support agent, Operations manage / Backend manager
100%
Job Success
London, United Kingdom - 6:20 am local time
With 8+ years of experience in Customer Service, I specialize in handling email, live chat support, and managing overall admin tasks for E-commerce/Drop Shipping brands. My expertise goes beyond just responding to tickets; I focus on providing strategic solutions that enhance customer satisfaction while aligning with company policies.
🔹 What Makes Me Different?
✅ Retention-Focused Support – Every response is an opportunity to turn a frustrated customer into a loyal one through proactive and thoughtful solutions.
✅ Business Policy Protection – I ensure resolutions align with company policies to prevent unnecessary losses while keeping customers satisfied.
✅ Efficient & Scalable Support – I don’t just handle tickets; I optimize workflows, suggest automation, and reduce repetitive inquiries to improve efficiency.
✅ Deep E-commerce Knowledge – I’m well-versed in Shopify, Zendesk, Gorgias, and other key tools that power online businesses.
🔹 How I Can Help Your Business:
✔ Customer Email & Chat Support – Quick, clear, and empathetic responses that drive satisfaction.
✔ Order Processing & Dispute Resolution – Handling refunds, exchanges, and disputes while protecting your policies.
✔ Escalation Management – Effectively resolving complex issues while maintaining brand reputation.
✔ Managing Social Media – Monitoring inquiries, responding to DMs, and engaging with customers to build brand trust.
✔ Managing Shopify & PayPal Disputes – Ensuring smooth transactions, handling chargebacks, and resolving customer issues efficiently.
✔ Data Entry & Admin Tasks – Organizing records, updating spreadsheets, and keeping operations seamless.
✔ Proactive Support – Identifying common issues and suggesting policy or workflow improvements to reduce future complaints.
🔹 Tools I’m Proficient In:
🛠 Gorgias | Zendesk | Freshdesk | Monday.com | Shopify | Salesforce | PayPal Business | Meta | LiveAgent | Slack | Google Workspace | Microsoft Apps |
🔹 Brands I've been a part of
- Filter By Molly Mae
- July.com
- Mrs Wordsmith
- Theory.com
- Wave Case
- The Grounding Co & many more
📌 Why Hire Me?
📍I don’t just provide customer support, I take ownership of your customer experience, ensuring every interaction strengthens your brand and drives long-term success. My approach is not just about solving problems but finding opportunities to enhance customer satisfaction, improve workflows, and protect your business.
📍I believe in mutual success when your business thrives, so do I. That’s why I’m committed to delivering high-quality service, helping you minimize workload, retain customers, and scale your operations seamlessly.
✅ Available for full-time, part-time, or project-based work
✅ Fast learner & adaptable to new tools/systems with minimal training required
✅ Committed to maintaining high response rates and quality service
🚀If you’re ready to elevate your customer experience while reducing operational stress, let’s connect!
Steps for completing your project
After purchasing the project, send requirements so Samiea can start the project.
Delivery time starts when Samiea receives requirements from you.
Samiea works on your project following the steps below.
Revisions may occur after the delivery date.
Introductory Call