You will get a 10-conversation customer support QA mini-audit in 48 hours
Project details
Get a focused first look at your customer-support quality without committing to a large audit. I will review up to 10 agreed anonymised conversations and deliver a concise action plan you can use immediately.
Included:
• review of tone, clarity, accuracy and policy application;
• recurring quality or contact-driver observations;
• practical response, macro or escalation recommendations;
• a prioritised 1–2 page action plan;
• a short written handover with questions for next steps.
This is an initial diagnostic, not a full QA program. Provide anonymised material only and confirm you have the right to share it. If the source material is incomplete, unstructured or in an unsupported format, scope may need adjustment. No specific sales, KPI or performance outcome is guaranteed.
Included:
• review of tone, clarity, accuracy and policy application;
• recurring quality or contact-driver observations;
• practical response, macro or escalation recommendations;
• a prioritised 1–2 page action plan;
• a short written handover with questions for next steps.
This is an initial diagnostic, not a full QA program. Provide anonymised material only and confirm you have the right to share it. If the source material is incomplete, unstructured or in an unsupported format, scope may need adjustment. No specific sales, KPI or performance outcome is guaranteed.
What's included
| Service Tiers |
Starter
$79
|
Standard
$149
|
Advanced
$249
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 7 days |
Number of Hours of Work | 2 | 4 | 8 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Frequently asked questions
About Giacomo
Customer Support QA Specialist | SOPs, Knowledge Bases & CX Operations
Katowice, Poland - 10:34 am local time
I help businesses turn customer support conversations, scattered procedures and internal knowledge into practical operating systems.
My work can include:
• customer support conversation audits;
• QA scorecards and calibration frameworks;
• contact-driver and root-cause analysis;
• escalation matrices;
• SOPs, checklists and process documentation;
• macros, templates and customer-response libraries;
• knowledge base structure and content;
• coaching and performance-improvement materials;
• onboarding and training documentation.
My background includes quality assurance, KPI analysis, coaching, escalation management, onboarding, hiring support, policy application, client collaboration and AI Operations.
I use AI-assisted workflows to structure information efficiently, while reviewing every deliverable against operational requirements, policies and customer-service standards.
Steps for completing your project
After purchasing the project, send requirements so Giacomo can start the project.
Delivery time starts when Giacomo receives requirements from you.
Giacomo works on your project following the steps below.
Revisions may occur after the delivery date.
Review conversations
I review the agreed conversations against your support context, policies and quality criteria.
Identify patterns
I summarise recurring quality, policy and contact-driver patterns and highlight practical opportunities.