You will get an Experienced Chat Support Agent.
Top Rated
Project details
I am an experienced Chat Support Agent with a dedication to providing exceptional customer service. With a strong background in resolving customer inquiries and issues in real-time, I thrive in the fast-paced world of chat support. My goal is to deliver swift and effective solutions while ensuring a positive customer experience.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$30
|
Standard
$140
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Revisions | 1 | 1 | 2 |
Frequently asked questions
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About Mahtab
Customer Support Expert (Email, Chat, Phone) | GoHighLevel | eCommerce
98%
Job Success
Lahore, Pakistan - 6:12 pm local time
As a Top Rated Plus freelancer with 8,600+ hours of proven performance, I specialize in Email, Live Chat, and Phone Support that strengthen customer trust, reduce escalations, and protect your brand reputation.
With 6+ years of experience, I don’t just answer tickets; I build structured, scalable support systems that improve retention and protect revenue.
📈 What Your Business Gains
✔ Faster response times & reduced ticket backlog
✔ Higher customer retention and repeat business
✔ Fewer escalations, disputes, and refund losses
✔ Professional handling of high-volume support
✔ Consistent, on-brand customer communication
✔ A reliable support structure that grows with your business
When customers feel heard and valued, they stay longer, and they spend more.
🚀 Technical Strength = Faster Resolutions
Unlike traditional support agents, I solve both customer-facing issues and backend technical problems, without constant supervision or hand-holding.
• GoHighLevel (2,000+ agencies supported) – workflows, automations, funnels, pipelines
• Email/SMS setup (Twilio, Mailgun)
• Stripe integrations & troubleshooting
• Shopify store management
• Zendesk, Gorgias, Freshdesk, HubSpot, Intercom
Fewer hand-offs. Faster fixes. Less stress for you.
💼 A Low-Supervision, High-Ownership Partner
I work independently, take ownership of tasks, and proactively identify issues before they grow.
You won’t need to micromanage. I focus on delivering consistent results while keeping you informed.
Why Clients Continue Working With Me
✔ Top Rated Plus – Top 3% on Upwork
✔ 8,600+ Hours of Proven Client Trust
✔ 6+ Years of Professional Experience
✔ Customer Support + Technical Hybrid
✔ Calm under pressure, detail-oriented, reliable
You’re not hiring someone to “reply to messages.”
You’re hiring someone who protects your revenue, strengthens customer relationships, and brings structure and stability to your operations.
If you’re ready for dependable, growth-focused support, LET'S CONNECT.
Steps for completing your project
After purchasing the project, send requirements so Mahtab can start the project.
Delivery time starts when Mahtab receives requirements from you.
Mahtab works on your project following the steps below.
Revisions may occur after the delivery date.
Getting familiar with platform.
I need to get your store/platform's info to get started.